800f0984 ошибка обновления windows 10

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• On one of my work machines:

  0x800F0982: Windows (KB4490481)

  Have tried to reset Windows Update, stopped services, erased folders, installing the update manually…

  Nothing works.

• Hello,

  Please try these suggestions:

  Open administrative Command Prompt and type following commands one-by-one followed by Enter key.

  net stop wuauserv
  net stop cryptSvc
  net stop bits
  net stop msiserver
  Ren C:WindowsSoftwareDistribution SoftwareDistribution.old
  Ren C:WindowsSystem32catroot2 Catroot2.old
  net start wuauserv
  net start cryptSvc
  net start bits
  net start msiserver

  Close Command Prompt and see if Windows Updates works then.

  Hope this helps!

  ---

  Microsoft MVP (Windows and Devices for IT)

  Windows Insider MVP

  Windows Help & Support [www.kapilarya.com]

• net stop wuauserv
  net stop cryptSvc
  net stop bits
  net stop msiserver
  Ren C:WindowsSoftwareDistribution SoftwareDistribution.old
  Ren C:WindowsSystem32catroot2 Catroot2.old
  net start wuauserv
  net start cryptSvc
  net start bits
  net start msiserver

  That’s what I meant on: «Have tried to reset Windows Update, stopped services, erased folders»

  I’m trying «sfc /scannow», «DISM.exe /Online /Cleanup-image /Scanhealth» and «DISM.exe /Online /Cleanup-image /Restorehealth» at the moment…

• Didn’t worked…

  It doesn’t install. No matter what!

  I have checked that that PC build is: 17763.195

  I’m tryingo to install the cumulative updates before that to try again

  UPDATE:

  I installed those updates first:

  January 8, 2019 — KB4480116 (OS Build 17763.253)

  February 12, 2019 — KB4487044 (OS Build 17763.316)

  The later updates I have the same error:

  0x800F0982: KB4482887

  0x800F0982: KB4489899

  • Изменено

    4 апреля 2019 г. 17:05

• This is the part of CBS.log where the error shows up:

  2019-04-04 16:18:50, Error                 CSI    00000020 (F) STATUS_DELETE_PENDING #1288995# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags
  = (AllowSharingViolation), handle = {provider=NULL, handle=0, name= («null»)}, da = (DELETE|SYNCHRONIZE|FILE_READ_ATTRIBUTES|FILE_WRITE_ATTRIBUTES), oa = @0x1803a7e680->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[123]’SystemRootWinSxSTempInFlightac5724351bebd40133130000b02dc42f106537351bebd4018a130000b02dc42f_appxdeploymentclient.dll’;
  a:(OBJ_CASE_INSENSITIVE)}, iosb = @0x1803[gle=0xd0000056]
  2019-04-04 16:18:50, Error                 CSI    a7e6e0, as = (null), fa = (FILE_ATTRIBUTE_NORMAL), sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd
  = FILE_OPEN, co = (FILE_NON_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT|0x00004000), eab = NULL, eal = 0, disp = Invalid)
  [gle=0xd0000056]
  2019-04-04 16:18:50, Error                 CSI    00000021@2019/4/4:19:18:50.443 (F) onecorebasewcpsilntsystem.cpp(2987): Error STATUS_DELETE_PENDING originated
  in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile expression: (null)
  [gle=0x80004005]
  2019-04-04 16:18:50, Error                 CSI    00000022 (F) STATUS_DELETE_PENDING #1288991# from Windows::Rtl::SystemImplementation::CDirectory::DeleteRecursively(…)[gle=0xd0000056]
  2019-04-04 16:18:50, Error                 CSI    00000023 (F) 800f0982 [Error,Facility=(000f),Code=2434 (0x0982)] #1210512# from Windows::COM::CComponentStore::InternalTransact(…)[gle=0x800f0982]
  2019-04-04 16:18:50, Error                 CSI    00000024 (F) 800f0982 [Error,Facility=(000f),Code=2434 (0x0982)] #1188398# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddFiles(Flags
  = 1, a = @0x1edd764a030, fn = @0x1edd764a830, fp = @0x1edd764b030, disp = 0, op = 0)[gle=0x800f0982]
  2019-04-04 16:18:50, Info                  CBS    Failed to add to transaction package: Package_1892_for_KB4489899~31bf3856ad364e35~amd64~~10.0.1.11 [HRESULT
  = 0x800f0982 — PSFX_E_MATCHING_COMPONENT_NOT_FOUND]
  2019-04-04 16:18:50, Error                 CBS    Failed to stage execution package: Package_1892_for_KB4489899~31bf3856ad364e35~amd64~~10.0.1.11 [HRESULT = 0x800f0982
  — PSFX_E_MATCHING_COMPONENT_NOT_FOUND]
  2019-04-04 16:18:50, Info                  CBS    CommitPackagesState: Started persisting state of packages
  2019-04-04 16:18:51, Info                  CBS    CommitPackagesState: Completed persisting state of packages
  2019-04-04 16:18:51, Info                  CSI    00000025@2019/4/4:19:18:51.051 CSI Transaction @0x1edd67fd5f0 destroyed
  2019-04-04 16:18:51, Info                  CBS    Perf: Stage chain complete.
  2019-04-04 16:18:51, Info                  CBS    Failed to stage execution chain. [HRESULT = 0x800f0982 — PSFX_E_MATCHING_COMPONENT_NOT_FOUND]
  2019-04-04 16:18:51, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800f0982 — PSFX_E_MATCHING_COMPONENT_NOT_FOUND]
  2019-04-04 16:18:51, Info                  CBS    WER: Generating failure report for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~17763.379.1.11, status:
  0x800f0982, failure source: Stage, start state: Resolved, target state: Installed, client id: WindowsUpdateAgent
  2019-04-04 16:18:51, Info                  CBS    Not able to query DisableWerReporting flag.  Assuming not set… [HRESULT = 0x80070002 — ERROR_FILE_NOT_FOUND]
  2019-04-04 16:18:51, Info                  CBS    Added C:WINDOWSLogsCBSCBS.log to WER report.
  2019-04-04 16:18:51, Info                  CBS    Added C:WINDOWSLogsCBSCbsPersist_20190404191041.log to WER report.
  2019-04-04 16:18:51, Info                  CBS    Added C:WINDOWSLogsCBSCbsPersist_20190404182006.cab to WER report.
  2019-04-04 16:18:51, Info                  CBS    Added C:WINDOWSLogsCBSCbsPersist_20190404175808.cab to WER report.
  2019-04-04 16:18:51, Info                  CBS    Added C:WINDOWSLogsCBSCbsPersist_20190404172603.cab to WER report.
  2019-04-04 16:18:51, Info                  CBS    Added C:WINDOWSLogsCBSCbsPersist_20190404171522.cab to WER report.
  2019-04-04 16:18:51, Info                  CBS    Not able to add %windir%winsxspoqexec.log to WER report. [HRESULT = 0x80070002 — ERROR_FILE_NOT_FOUND]
  2019-04-04 16:18:51, Info                  CBS    Not able to add %windir%winsxspending.xml to WER report. [HRESULT = 0x80070002 — ERROR_FILE_NOT_FOUND]
  2019-04-04 16:18:51, Info                  CBS    Not able to add %windir%winsxspending.xml.bad to WER report. [HRESULT = 0x80070002 — ERROR_FILE_NOT_FOUND]
  2019-04-04 16:18:51, Info                  CBS    Reboot mark cleared
  2019-04-04 16:18:51, Info                  CBS    Winlogon: Simplifying Winlogon CreateSession notifications
  2019-04-04 16:18:51, Info                  CBS    Winlogon: Deregistering for CreateSession notifications
  2019-04-04 16:18:51, Info                  CBS    FinalCommitPackagesState: Started persisting state of packages
  2019-04-04 16:18:51, Info                  CBS    Reporting package change for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~17763.379.1.11, current:
  Resolved, pending: Default, start: Resolved, applicable: Installed, target: Installed, limit: Installed, status: 0x0, failure source: Stage, reboot required: False, client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 104, first merged
  sequence: 104, reboot reason: REBOOT_NOT_REQUIRED, RM App session: -1, RM App name: N/A, FileName in use: N/A, release type: Security Update, OC operation: False, download source: 0, download time (secs): 4294967295, download status: 0x0 (S_OK), Express download:
  False, Download Size: 0
  2019-04-04 16:18:52, Info                  CBS    Reporting package change completion for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~17763.379.1.11,
  current: Resolved, original: Resolved, target: Installed, status: 0x800f0982, failure source: Stage, failure details: «(null)», client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 104, first merged sequence: 104, pending
  decision: InteractiveInstallFailed, primitive execution context: Interactive
  2019-04-04 16:18:52, Info                  CBS    Stage time performance datapoint is invalid. [HRESULT = 0x80070490 — ERROR_NOT_FOUND]
  2019-04-04 16:18:52, Info                  CBS    Execute time performance datapoint is invalid. [HRESULT = 0x80070490 — ERROR_NOT_FOUND]
  2019-04-04 16:18:52, Info                  CBS    FinalCommitPackagesState: Completed persisting state of packages
  2019-04-04 16:18:52, Info                  CBS    Enabling LKG boot option
  2019-04-04 16:18:52, Info                  CBS    Exec: End: nested restore point — complete.
  2019-04-04 16:18:53, Info                  CBS    Exec: Automatic corruption repair has already been attempted today, skip it.
  2019-04-04 16:18:53, Info                  CBS    Exec: Processing complete.  Session: 30731034_3782448512, Package: Package_for_RollupFix~31bf3856ad364e35~amd64~~17763.379.1.11,
  Identifier: KB4489899 [HRESULT = 0x800f0982 — PSFX_E_MATCHING_COMPONENT_NOT_FOUND]

• Try using the «Services» tab in msconfig to turn off all non-Microsoft services.  Just tick the «Hide all Microsoft
  services» box and the disable the remaining services.  After reboot, manually install KB4464330 update again.  Don’t forget to re-enable the services later.

  I was reading a post for the same thing where this worked. 

  ---

  Thomas Faherty

• Tried that too. No joy.

  Is Windows 10 so fragile that it corrupts so easily?

  Guess I’ll have to wait for 1903 to update that machine…

  • Изменено
    Vandrey Trindade
    5 апреля 2019 г. 12:51

• I might think corruption at this point and no it is not fragile I have 2000 windows 10 machine in my environment and haven’t run into this

  Empty the catroot2 folder so that its content can be rebuilt

  1. From the administrative command prompt, run the following commands:
     • net stop cryptsvc
     • md %systemroot%system32catroot2.old
     • xcopy %systemroot%system32catroot2 %systemroot%system32catroot2.old /s
  2. Delete all contents of catroot2 folder but leave the catroot2 folder in place
  3. Restart the Cryptographic Services by running the following command: net start cryptsvc

  ---

  Thomas Faherty

• Kiodos,

  What’s the difference from the commands below?

  net stop cryptSvc

  Ren C:WindowsSystem32catroot2 Catroot2.old

  net start cryptSvc

  And I agree with you. But the users don’t. So if I need to reinstall their machines just because something became corrupted they think like this.

  The other tools resulted in no corrupution on Windows 10. So I really don’t get it what is wrong with that machine.

• Apologies I posted without first consuming coffee. You are right they will result in the same thing. 

  ---

  Thomas Faherty

• Thomas,

  No problem! I thought that not deleteing the folder could be the secret.

  Thanks for trying though…

• Well I was looking up error code 0x800F0982

  and found this but I have never deleted the content of this folder and cannot say what the risk is but if you have to reimage anyway there
  is not much to loose. Just back up the data. Seeing how KB4482887 is specifically the update you are having issues with it is worth a shot. 

  I got the same problem on update KB4482887, and went through this issue on the cumulative
  2019-02 KB4486553 update today and that wouldn’t install – Spent 2-3 hours messing around it and tried various things — finally I had to delete
  all the folders/files in the C:WindowsSystemResources folder and it worked.

  ---

  Thomas Faherty

  • Изменено
    Kiodos
    5 апреля 2019 г. 17:22

• Thomas,

  Yup, I found that answer too…

  But I’ve tried to delete its content and I wasn’t able. Their are protected files, even booting on safe mode I couldn’t delete them…

• I’ve tried that application and it wasn’t able to delete.

  So I booted the PC with a Windows 10 pendrive and deleted all those files and folders inside C:WindowsSystemResources

  Then the PC didn’t start… lol

  I have copied them again and the PC starts normally…

  • Изменено
    Vandrey Trindade
    5 апреля 2019 г. 19:26

• hahaha I am sorry. Well it was worth a shot. I suppose the only options left are re-image or depending on what the update is right click hide it till it is superseded. 

  ---

  Thomas Faherty

• That or you could try replacing the files with the files off a known good working machine and see if that solves it. 

  ---

  Thomas Faherty

• Thomas,

  Sorry for the delay in replying.

  Since the machine is working properly I will try to update it when build 1903 comes out.

  It is one of our support team members machine, so we test the updates before releasing them to other users.

  My machine and others updated well, so it’s a localized problem.

  I was just trying to learn something more about Windows Update errors troubleshooting…

  Thanks a lot for trying!

  Cya

• Best way to learn 

  step 1: have something break

  I was more than happy to bounce ideas around glad to hear you have things figured out though. 

  ---

  Thomas Faherty

• You are missing KB4489899.

  Download that update manually and install it first before attempting other updates.

• Brano Lukic,

  Read my «Thursday, April 4, 2019 4:14 PM» post.

  «0x800F0982: KB4489899»

  I’ve tried to install that update manually and it didn’t worked out.

  • Изменено
    Vandrey Trindade
    3 мая 2019 г. 12:41

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