Music service is unavailable
Related error codes: c3-sc1005, 1321
If you are trying to access a music service but content from that service is unavailable or cannot be played, try the following:
Close and re-open the Bose app.
Closing an app varies by device and operating system. Common methods for mobile devices are shown below:
On iOS devices:
- Depending on your iOS device, either double-tap the Home button or swipe up from the bottom center of the screen to view active apps
- Swipe left or right to find the app you want to close
- Swipe up on the app to close it.
On Android devices:
- On the home screen, press and hold the app icon
- Tap App info from the pop-up that appears
- On the App Info screen, tap Force Stop.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Determine if the issue occurs with the service’s own app or website and check the service’s website for alerts.
The issue may be due to a problem with the music service itself. Close the Bose app and open the music service’s app or website to determine if the issue is present using the service directly, without Bose. Additionally, check the service’s website for information on maintenance or other ‘service unavailable’-related messaging.
Refer to the website of the radio station to determine if they do provide streaming.
- If they do, try searching for the station using other names, slogans or abbreviation found on the website; station call letters and frequency are not always used as the title of a station’s internet equivalent
- If there is no reference to internet radio or to the ability to ‘listen online’, it is likely the station does not have an internet streaming equivalent
Determine if the station is located outside of your country or region.
Station availability can vary from location to location. Some stations may only provide their content to users within their country or region. Location restrictions may be detailed on the station’s website.
Check that you are not trying to skip more content than the music service allows.
Some music services only let you skip a certain number of tracks or stations in a period of time. For more info, see Cannot skip forward or backward when playing a music service.
Only Deezer Premium+ accounts are supported.
Note: After upgrading to Deezer Premium+, if can take up to 18 hours for the upgraded account to activate.
- Free non-premium accounts within the US can browse Deezer content but cannot play it. Content shown for free accounts will appear grayed out and be unselectable.
- Free non-premium accounts outside the US can access personalized radio and 30-second track preview.
Check that the music service is available in your region.
If a music service is not supported in your region, it will be unavailable for your account. For more info, see Music services available with the SoundTouch app.
Note: If an iHeartRadio and Spotify account was created in a region where the service is available, it can be used in any region (including unsupported regions) after the account is created. Supported regions for these services only apply to account creation.
Try playing the station using the music service website or app.
Get the app for the music service or go to the music service web site, then search for the station. If you cannot find or cannot play the station from the music service website or app, there is an issue with that station stream.
Determine if a direct URL for the station stream is available for Custom URL Streaming.
Search the Internet or the station website to determine if a direct URL is available for the station stream. If it is, add it to your SoundTouch account so you can play the station. For more info, see Streaming a station using a Custom URL Radio Stream.
Remove and re-add the music service account on your Bose account.
If the issue is related to a particular service, try removing and re-adding the service. For more info, see Removing a music service from your SoundTouch account. Once removed, re-select the service, choose ADD ACCOUNT and enter your account info.
Try removing and re-adding the system to your SoundTouch account.
If there is an issue connecting or communicating with your system, removing it and re-adding it to your account might help. For more info, see Removing a system from your Bose SoundTouch account and Adding a SoundTouch system on your network to your account.
If using the PC/Mac app, add exceptions for SoundTouch in any antivirus or firewall software.
If the firewall or security software on your computer prompts you to allow access to SoundTouch, allow access. If you deny access, SoundTouch system and software functaionality will be limited. If you already denied access, you can try uninstalling the SoundTouch app, reinstalling it, and then allowing accessing when prompted after opening the app again. If you are not prompted, go to the settings of your security software and add the SoundTouch app and SoundTouch music server as programs that the software should not block.
Reboot your router.
Routers may need to be reset from time to time—much like rebooting a computer. Disconnect power from the router for 30 seconds, then wait for it to start up and connect. (Note: Any device connected to the Internet will be interrupted during the reset.)
Determine if the issue is related to the router firewall configuration.
IMPORTANT: Firewalls provide protection between a network and the Internet. Before trying this suggestion, consider whether or not it is safe to temporarily disable the firewall. If there are no concerns, try the following.
Log in to your router and, in the router settings, disable the router firewall. If performance improves while the firewall is disabled, the issue could be related to the firewall configuration. Re-enable the firewall, then review the available firewall settings in your router menu.
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Bose Soundtouch Error 1005 – The SoundTouch wireless speaker makes it easy to stream the music you love. It suits nearly anywhere (it’s the right companion for bedrooms and dorm rooms) and delivers a full, rich sound that belies its measurement. It works with your property Wi-Fi or Bluetooth gadgets to stream millions of songs from music services, Internet radio stations, and your stored music library.
What if you wish to play a podcast in one room and stream music in one other room? Or two? Or three? With SoundTouch, you’ll be able to build a family of multi-room wireless audio system all through your home. Start with one and add more later. So you possibly can play the same music in each room, or completely different music in numerous rooms. When you wish to add more power to events and holidays, use the SoundTouch app to pair two SoundTouch 10 speakers for left/proper Stereo Mode.
Bose SoundTouch 10 wireless speaker
Bose SoundTouch 10 wireless speaker
Price: $279.99
Better sound is just the start. We’re passionate engineers, developers, researchers, retailers, entrepreneurs … and dreamers. One objective unites us—to create products and experiences our clients simply can’t get anyplace else. If you wish to hear more, we invite you to discover.
And when you need to discover your favourite music and podcasts faster, use the six presets on the remote or the speaker itself. Love the Amazon Echo Dot? So does SoundTouch. Just pair your speaker with the Echo Dot and use your voice to play music, get your news, manage smart home units, and more. You can skip right to the enjoyable part as a result of organising your SoundTouch couldn’t be simpler. Just set up the free SoundTouch app in your cell system, plug in your speaker, connect your system and management all of it with the app and an intuitive remote.
With the brand new Bose Skill for Alexa, you can now enjoy hands-free voice control of your SoundTouch audio system utilizing any Alexa-enabled gadget – just like the Echo Dot. It’s easy. Just open the Alexa app. Search “Bose” underneath the Skills menu. Follow the simple steps. And ask away.
COMMON COMMANDS Alexa, ask Bose to play. Alexa, ask Bose to play within the kitchen. Alexa, ask Bose to play in all places. Alexa, ask Bose to play Preset 1. Alexa, ask Bose what’s taking part in. Alexa, ask Bose to turn up the volume. Alexa, ask Bose to pause.
Bose Soundtouch Error 1005 – Want to fit numerous sound into any room? Choose the SoundTouch 10 wireless speaker, the smallest wi-fi speaker from Bose. It fits just about anywhere—it’s the perfect companion for bedrooms and dorm rooms—and delivers a full, wealthy sound that belies its size. It works with your home Wi-Fi or Bluetooth devices to stream thousands and thousands of songs from music providers, Internet radio stations, and your stored music library. Streaming the music you’re keen on has never been simpler.
Bose SoundTouch 20
Bose SoundTouch 20
Price: $349.99
Better sound is just the start. We’re passionate engineers, developers, researchers, retailers, entrepreneurs … and dreamers. One objective unites us—to create products and experiences our clients simply can’t get anyplace else. If you wish to hear more, we invite you to discover.
Bose SoundTouch Features
- The proprietary acoustic design delivers room-filling sound from a compact speaker—perfect for bedrooms, dorm rooms, and smaller areas throughout your home
- Works with your Wi-Fi and Bluetooth devices to stream tens of millions of songs from music services like Pandora and Amazon Music, Internet radio, and your saved music library
- Enjoy hands-free voice control of any SoundTouch speaker with any Alexa-enabled device, just like the Echo Dot
- Part of a full household of multi-room wi-fi audio system designed to develop with you. Start with one; add extra at any time
- Easy to arrange, and easy to regulate utilizing the SoundTouch app and intuitive remote
Compare SoundTouch wi-fi speakers
| SoundTouch 10 | SoundTouch 20 | SoundTouch 30 |
|---|---|---|
| The smallest wi-fi speaker from Bose delivers wealthy, full sound | The compact wireless speaker delivers clear, room-filling sound | The greatest performing wireless speaker from Bose |
| The smallest wireless speaker from Bose delivers wealthy, full sound | Works with Wi-Fi and Bluetooth to ship music | Works with Wi-Fi and Bluetooth to ship music |
| Works with different SoundTouch speakers | Works with different SoundTouch audio system | Works with different SoundTouch audio system |
| Set up and control your music with the SoundTouch app | Set up and control your music with the SoundTouch app | Set up and control your music with the SoundTouch app |
| Compatible with Alexa-enabled voice management gadgets | Set up and management your music with the SoundTouch app | Set up and control your music with the SoundTouch app |
| Save your favorites to six presets | Save your favorites to 6 presets | Save your favorites to 6 presets |
| Stereo pairing | Display for time, tune, and knowledge | Display for time, track, and knowledge |
| 8.34″ H x 5.56″ W x 3.43″ D (2.89 lbs) | 7.4″ H x 12.4″ W x 4.1″ D (7 lbs) | 9.7″ H x 17.1″ W x 7.1″ D (18.5 lbs) |
Product guides and paperwork
- Download User Manual (PDF)
- Download Product Documentation (PDF)
- Download User Guide (PDF)
Bose SoundTouch 30
Bose SoundTouch 30
Price: $579.99
Better sound is just the start. We’re passionate engineers, developers, researchers, retailers, entrepreneurs … and dreamers. One objective unites us—to create products and experiences our clients simply can’t get anyplace else. If you wish to hear more, we invite you to discover.
Customer Reviews
Bose Soundtouch Error 1005 – Works great. I pre-mapped my favorite Spotify stations to the button on the top, and turning on some music is as easy and hitting one button.
I connected it to my iPhone X, and whenever I press the “Bluetooth/Aux” button on my Soundtouch, it searches for and automatically connects to my telephone. I can simply activate a Podcast this fashion.
I use this as a single unit and did not wish to be pressured into filling my home with the identical brand of speaker for it to work properly (Looking at you, Sonos).
For this to work, you do must download the Bose SoundTouch App. I don’t use it to control the speaker, but it’s required to set it up.
This speaker is crisp, clear, and has nice bass. I love that this technique grows with me since I should buy more audio system within the SoundTouch family so as to add to each room. Although this one speaker is plenty sound for all the rooms of an residence. It’s built very properly, extremely sturdy, and seems to be able to take a couple of drops! Is lightweight & straightforward to maneuver from room to room or place to put in the event you select to.
Also, has rubber grips on the backside to ensure no sliding around! The sound high quality is solely unbelievable for such a compact, small speaker. I really like that it takes up virtually no area at all till the music performs, then it fills the entire area surrounding it after which some. Setup was very simple, especially with the downloadable app.
Very straightforward to follow instructions, should you can join your cell to a wifi connection, you’ll be able to handle the setup of this machine. The few buttons on the machine are also made from a good rubber, delicate to the contact, agency, and will last indefinitely. Bose has gained one other loyal buyer in me because of this device!
Bose SoundTouch Troubleshooting
Cannot hook up with the network
If your community data has changed or to attach your speaker to a different community.
Intermittent or no audio
- Stop different audio or video streaming purposes.
- Unmute or increase the amount in your speaker and cell device.
- Unplug the ability cord; reconnect after one minute.
- Restart your cellular device or pc and your router.
Cannot play Bluetooth audio
- Set up the SoundTouch app first and carry out all updates.
- Connect a mobile machine •Clear your speaker pairing checklist
- Try pairing a different cellular system.
On your mobile machine:
- Disable and re-enable the Bluetooth characteristic.
- Remove your speaker from the Bluetooth menu. Connect again.
- Refer to your cellular system’s documentation.
- See “Intermittent or no audio.
Bose Products
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SoundTouch 10 stereo pair won’t play any music service or radio
The soundtouch indicator is orange and the app launches to error 4004/0 problem checking for the update Then when I try to launch Spotify it comes up with error 1309 can’t access your music service account If I try tunein I get error 1005 we can’t play that right now
This has been going on the last few days I’ve tried reinstalling app unlinking and relinking accounts unplugging the speakers and leaving them then turning them back on nothing seems to help
Anyone else had this issue and know how to fix it, thanks
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If you cannot complete setup because you are unable to connect to your router for Internet access, here are some suggestions:
If the light bar on your speaker continuously glows red, it has encountered an error. To resolve this, try the following:
If you connect your product to a USB jack on your laptop or computer but the computer does not recognize the connection or the device, try the following:
If your product becomes unresponsive or you are no longer able to use it as expected after an update is installed, try the following:
If your product is unable to connect to your wireless router for Internet access:
If your Bose speaker does not show up in the Chromecast menu or the device cannot control Chromecast functions on your speaker, try the following:
If you do not know or have forgotten the security key to connect to your wireless router, try the following:
If the Bose Music or SoundTouch app does not find the product you are trying to connect to your network, try the following:
Your Bose wireless product has an internal Wi-Fi network that is used for system setup. If this network cannot be connected or found by the device being used to setup your product, try the following:
This error generally occurs if a product you are trying to control is not connected to your network or if the Amazon account for the Alexa voice assistant is linked to multiple Bose accounts. To resolve this, try the following:
If your product is unable to connect to your wireless router for Internet access:
If your product can connect to your network but is unable to obtain a strong signal or randomly disconnects from your wireless router, try the following:
If your Bose speaker does not show up in the Chromecast menu or the device cannot control Chromecast functions on your speaker, try the following:
Your Bose wireless product has an internal Wi-Fi network that is used for system setup. If this network cannot be connected or found by the device being used to setup your product, try the following:
This message appears if your product is unable to connect to the Internet or to your Bose Music account. Try these suggestions to resolve the issue.
Follow these instructions to install the Bose Music app that is compatible with devices running version 5.1 of the Android operating system.
If you’ve successfully signed in and clicked «authorize» to enable a Partner Connection for your products, but are then given an error, something went wrong during the attempted account linking with the Partner Connection developer’s services. If you’re seeing an error screen saying that maximum number of users has been reached, please contact the developer of the Partner Connection.
When using Partner Connections powered by the Switchboard Platform, and you are not seeing your product on the authorization screen, here are a few reasons that may happen:
If the app cannot find the product you have already added to your Bose account, it might show «searching» or «unavailable» when trying to select that product. In some cases, the product might not show up in the app if it is not found. To resolve this, try the following:
You can remove Partner Connections from the Bose Music app under Account Settings > Manage Smart Services. This setting will ONLY appear if one or more Partner Connections are authorized. If you’re unable to remove authorization for an existing Partner Connection linked to your account, here are a few things to try:
If your product becomes unresponsive or you are no longer able to use it as expected after an update is installed, try the following:
If you are unable to play or find a Spotify podcast when searching or browsing in the Bose app, note the following:
Related error codes: C3-SC3004
If you cannot create a speaker group with other Bose smart speakers or soundbars, of if you get an error message that the grouping feature is not supported, try the following:
This error generally occurs if a product you are trying to control is not connected to your network or if the Amazon account for the Alexa voice assistant is linked to multiple Bose accounts. To resolve this, try the following:
If the Amazon Alexa voice assistant does not respond or is unable to carry out the request you ask, try the following:
If you are unable to turn up or turn down the volume of your product or experience unexpected volume changes or spikes in listening level, try the following:
If you push the buttons on your product but they do not respond or do not control you product as expected, try the following:
If you say «Hey Google» to make a voice request to Google Assistant but your product does not light up or respond when you talk, try the following:
If you say «Alexa» or tap the Action button to make a voice request to the Amazon Alexa voice assistant but the product does not light up or respond to the wake word, try the following:
If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:
If you’re listening to audio on your product but cannot hear sound from all of the speakers, try the following:
When connected to a computer running the Mac OS X operating system, computer system alert and alarm sounds will play through the connected Bose speakers. If these system sounds are too loud or too quiet compared to other media you are listening to from the computer, try the following:
If you are playing audio on two or more wireless or Internet-connected Bose speakers but the audio you hear from those speakers does not play in unison, try the following:
If you hear excessive low frequencies from your product, the sound quality might be boomy, muffled or difficult to hear. To reduce the bass response and/or increase the treble response, try the following:
If you don’t hear enough low frequency audio from your product, the sound quality might be tinny, shrill or lacking fullness. To increase the bass response or reduce the treble response, try the following:
If the video on the TV or device you are watching does not match up with the corresponding audio you are hearing from your product, try the following
If your product seems to be set up properly but does not produce sound, try the following:
If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:
If you are playing music from an AirPlay device to a group of AirPlay speakers and a delay is heard between the speakers, try the following:
If you have more than one system and sound cuts in and out or sounds choppy when you play the same content on two or more systems, try the following:
If the volume level heard from your product is faint or quieter than normal, try the following:
If you hear a clicking, whirring, vibrating or other unusual sound coming from your product, try the following:
If your product becomes unresponsive or you are no longer able to use it as expected after an update is installed, try the following:
If the Bluetooth connection between your product and a connected audio device is only reliable within short range of your product, try the following:
If you cannot pair your Bose speaker or headphones to a Bluetooth device, like a smartphone, tablet, laptop, or TV, here are some things to try.
If the Bluetooth connection between your system and a connected device (i.e. laptop, smartphone, or Bose app) is intermittent or is lost unexpectedly, try the following:
Related error codes: C7-SC3103
If you are unable to play content from a music service in the Bose Music app, try the following:
Related error codes: c3-sc1005, 1321
If you are trying to access a music service but content from that service is unavailable or cannot be played, try the following:
If you are unable to play or find a Spotify podcast when searching or browsing in the Bose app, note the following:
If you are playing music from an AirPlay device to a group of AirPlay speakers and a delay is heard between the speakers, try the following:
If your Bose product does not show up in the AirPlay menu, the AirPlay device says your product is unavailable, or the device cannot control AirPlay functions on your product, try the following:
Related error codes: 1018, 1616, 3511
Music services often have a skip limit that restricts the number or tracks you can skip. If a music service shows a message that your skip limit has been reached, you have reached the maximum allowed number of skipped songs. If this message appears unexpectedly, try the following:
If your product appears to be receiving power but won’t power on as expected:
If power to your product seems intermittent or it powers on and off unexpectedly, try the following:
If the Amazon Alexa voice assistant does not respond or is unable to carry out the request you ask, try the following:
If you say «Hey Google» to make a voice request to Google Assistant but your product does not light up or respond when you talk, try the following:
If you say «Alexa» or tap the Action button to make a voice request to the Amazon Alexa voice assistant but the product does not light up or respond to the wake word, try the following:
If your system works but there is no display or it does not light up and appears blank, try the following:
If the time shown on your system display is incorrect and you are unable to change the time to the correct time, try the following:
Related error codes: 1018, 1616, 3511
Music services often have a skip limit that restricts the number or tracks you can skip. If a music service shows a message that your skip limit has been reached, you have reached the maximum allowed number of skipped songs. If this message appears unexpectedly, try the following: