C 2556 ошибка konica

С0000

Main Motor malfunction
Ошибка главного двигателя

162/210/163/211

C0070

Toner Replenishing Motor malfunction
Проблема с вращением банки тонера

162/210/163/211/223/283/363/423/224Е/284Е/364Е/454Е/554Е

Решение

Шаг 1

Откройте переднюю крышку.

Шаг 2
Убедитесь, что туба с тонером установлена корректно.

C0202
C0204
C0206
C0208

Elevator Failure Tray 1/2/3/4
Проблема с подъемом бумаги лоток 1/2/3/4

162/210/163/211

Решение

Шаг 1
Выдвиньте соответствующий ошибке лоток.

Шаг 2
Убедитесь, что в нише за лотком отсутствует препятствующий подъёму лифта лист бумаги, выскочивший из ёмкости лотка.

C0211
C0204
C0206
C0208

Bypass Lifting Motion Failure
Проблема с подъемом бумаги лотка ручной подачи

165/185/195/215/222/282/362/223/283/363/423/224Е/284Е/364Е/454Е/554Е/227/287/367С220/С280/С360/С224/С284/С364/С454/С554/С224Е/С284Е/С364Е/С454Е/С554Е/C227/C287/C367/C258/C308/C368/C458/C558/C658

C0320

LU-202m, LU-202XL fan abnormalitye
Ошибка вентилятора кассеты LU-202m, LU-202XL

AccurioPress C2060/C2070/C2070P
C3070/C3080/C3080P

C05хх

Fusing temperature failure
Проблема с температурой узла закрепления

162/210/163/211

Решение

Шаг 1
Выключите главный выключатель аппарата.

Шаг 2
Нажмите кнопку стоп и, удерживая её, вновь включите главный выключатель аппарата.

C0F32

Faulty ATDC Sensor
Ошибка концентрации тонера

162/210/163/211

Решение

Шаг 1
Войдите в сервисный режим аппарата.

Шаг 2
В меню Adjust установите другое значение TCR Gain.

Шаг 3
Выйдите из сервисного режима.

Шаг 4
Попробуйте провести пробную печать.

C133D

ROM check error
Проблема с платой EEPROM

162/210/163/211

C2152

Transfer belt pressure welding alienation
Проблема с узлом ленты переноса

С220/С280/С360/С224/С284/С364/С454/С554/С224Е/С284Е/С364Е/С454Е/С554Е/C227/C287/C367/C258/C308/C368/C458/C558/C658

C2241
C2242
C2243
C2244

Drum motor abnormality Y/M/C/K
Ошибка мотора барабана Y/M/C/K

PRO/PRESS C6000L/C6000/C7000/C7000P/C70hc/C1060L/C1060/C1070/C1070P

Accurio Press C2060/C2070/C2070P/C3070/C3080/C3080P

Решение

Шаг 1
Войдите в сервисный режим аппарата.

Шаг 2
В режиме State confirmation проведите проверку соответствующего ошибке двигателя фотобарабана.

C2253
C2254

Color PC motor`s failure
Ошибка привода барабанов

227/287/367/С220/С280/С360/С224/С284/С364/С454/С554/С224Е/С284Е/С364Е/С454Е/С554Е/C227/C287/C367/C258/C308/C368/C458/C558/C658

Решение

Шаг 1
Откройте переднюю крышку.

Шаг 2
Извлеките ёмкость для отработанного тонера и цветные фотобарабаны.

Шаг 3
Проверьте целостность и равномерность магнитной кисти блоков проявки.

Шаг 4
Проверьте корректность установки фотобарабанов.

C2351

Fusing cooling fan motor malfunction
Ошибка главного вентилятора охлаждения

164/165/185/195/215/222/282/362

C2411
C2412
C2413
C2414

Developing unit C/M/Y/K new article release
Ошибка определения нового блока проявки

227/287/367/С220/С280/С360/С224/С284/С364/С454/С554/С224Е/С284Е/С364Е/С454Е/С554Е/C227/C287/C367/C258/C308/C368/C458/C558/C658

C2551
C2552
C2553
C2554
C2555
C2556
C2557
C2558

Abnormally low toner density C/M/Y/K
Ошибка концентрации тонера в блоке проявки

165/185/195/215/227/287/367/С220/С280/С360/С224/С284/С364/С454/С554/С224Е/С284Е/С364Е/С454Е/С554Е/C227/C287/C367/C258/C308/C368/C458/C558/C658

C2654

EEPROM Failure
Проблема с платой EEPROM

222/282/362

C2A11
C2A12
C2A13
C2A1

Drum unit C/M/Y/K new release failure
Ошибка определения нового блока барабана

С220/С280/С360/С224/С284/С364/С454/С554/С224Е/С284Е/С364Е/С454Е/С554Е/C227/C287/C367/C258/C308/C368/C458/C558/C658

C3201
C3202

Fusing motor failure
Ошибка мотора привода узла закрепления

224Е/284Е/364Е/454Е/554Е/С220/С280/С360/С224/С284/С364/С454/С554/С224Е/С284Е/С364Е/С454Е/С554Е/C258/C308/C368/C458/C558/C658

C34хх
C37хх
C38хх
C39хх

Fusing temperature failure
Проблема с температурой узла закрепления

164/165/185/195/215/221/282/362/223/283/363/423/224Е/284Е/364Е/454Е/554Е/227/287/367/С220/С280/С360/С224/С284/С364/С454/С554/С224Е/С284Е/С364Е/С454Е/С554Е/C227/C287/C367/C258/C308/C368/C458/C558/C658

Решение

Шаг 1
Выключите главный выключатель.

Шаг 2
В зависимости от модели нажмите кнопку стоп или кнопку reset (желтая кнопка), и, удерживая её, включите главный выключатель аппарата.

Шаг 3
При появлении на экране кнопки trouble reset, нажмите её.

Шаг 4
Выключите и через 10 секунд включите главный выключатель аппарата.

Шаг 5
Если ошибка не сбросилась, требуется диагностика цепи узла фиксации.

C3508

Fusing high temperature abnormality
Повышенная температура узла фиксации

PRO/PRESS C6000L/C6000/C7000/C7000P/C70hc/C1060L/C1060/C1070/C1070P

Accurio Press C2060/C2070/C2070P/C3070/C3080/C3080P

Решение

Шаг 1
Войдите в сервисный режим по процедуре сброса ошибок узла фиксации.

Шаг 2
В режиме System settings переустановите значение программного переключателя 03-1 в состояние выключено (0).

Шаг 3
Выйдите из сервисного режима и перезапустите систему.

Шаг 4
При повторном возникновении ошибки требуется диагностика цепей узла фиксации.

C3924

Fusing sensor wire breaks detection
Проблема с термистором узла фиксации

C452/C552/C652/C451/C550/C650

C4101

Polygon Motor Failure
Проблема с блоком лазера

164/185/195/215/222/282/362/223/283/363/423/224Е/284Е/364Е/454Е/554Е/227/287/367/С220/С280/С360/С224/С284/С364/С454/С554/С224Е/С284Е/С364Е/С454Е/С554Е/C227/C287/C367/C258/C308/C368/C458/C558/C658

C4661
C4662
C4663

Color registration correction abnormality Y/M/C
Ошибка регистрации цветов Y/M/C

PRO C6000L/C6000/C7000/C7000P/C70hc/C1060L/C1060/C1070/C1070P

Решение

Шаг 1
Проверьте ресурсы работы основных расходных материалов (фотобарабан, узел проявки, лента переноса) используя меню «Утилиты» или веб-интерфейс. В случае превышения ресурса замените, ресурс которого превышен.

Шаг 2
Если счетчики расходных материалов не превышены, выполните режим «Стабилизации», используя меню «Утилиты». Настройки администратора — настройки системы — настройки специалиста — регулировка принтера — стабилизация, инициализация + стабилизация.

Шаг 3
Если пункт 2 не дал положительного результата, выполните очистку коротронов заряда. Для этого откройте переднюю крышку аппарата и при помощи шомпола очистите коротрон заряда.

C5102
C5103

Main Motor malfunction
Ошибка главного двигателя

164/165/185/195/2/222/282/362/223/283/363/4/224Е/284Е/364Е/454Е/55/С220/С280/С3/С224/С284/С364/С454/С5/С224Е/С284Е/С364Е/С454Е/С554Е

C5370

MFP control board cooling fan motor`s failure to turn
Ошибка включения вентилятора платы MFP

223/283/363/423/224E/284E/364E/454E/554E/227/287/367/С220/С280/С360/С224/С284/С364/С454/С554/С224Е/С284Е/С364Е/С454Е/С554Е/C258/C308/C368/C458/C558/C658

C6755

CIS Gain adjustment abnormality
Ошибка настройки модуля CIS

AccurioPress C2060/C2070/C3070/C3080

C8001

DF communication error
Ошибка коммуникации с автоподатчиком

AccurioPress C2060/C2070/C3070/C3080

C9401
C9402

IR exposure lump malfunction
Проблема с узлом сканера

164/165/185/195/215/222/282/362/223/283/363/423/224Е/284Е/364Е/454Е/554Е/227/287/367/C227/C287/C367/C258/C308/C368/C458/C558/C658

CC151

Flash ROM error
Проблема с платой EEPROM

164/165/185/195/215/226/287/367/C227/C287/C367/C258/C308/C368/C458/C558/C658

CC163
CC164
CC165

ROM contents error
Ошибка программного обеспечения аппарата

С220/С280/С360/С224/С284/С364/С454/С554/С224Е/С284Е/С364Е/С454Е/С554Е

CD004

HDD error
Ошибка жесткого диска

222/282/362/227/287/367/C227/C287/C367/C258/C308/C368/C458/C558/C658

CD0xx

Hard disk error
Проблема с жестким диском

223/283/363/423/224Е/284Е/364Е/454Е/554Е/227/287/367/С220/С280/С360/С224/С284/С364/С454/С554/С224Е/С284Е/С364Е/С454Е/С554Е/C227/C287/C367/C258/C308/C368/C458/C558/C658

Решение

Шаг 1
Смените текущую версию прошивки.

Шаг 2
Если ошибка повторится, войдите в сервисный режим и проведите процедуру физического форматирования жёсткого диска в меню System2.

CD3xx

NVRAM data error
Проблема с платой NVRAM

165/185/195/215/222/282/362/223/283/363/423/224Е/284Е/364Е/454Е/554Е/С220/С280/С360/С224/С284/С364/С454/С554/С224Е/С284Е/С364Е/С454Е/С554Е/C227/C287/C367/C258/C308/C368/C458/C558/C658

CE020

Browser abnormality detection
Внезапное выключение браузера

AccurioPress C2060/C2070/C2070P/C3070/C3080/C3080P

CE301

Referring incorrect memory
Ошибка обработки данных (ошибка памяти)

224E/284E/364E/454E/554E/227/287/367/С224/С284/С364/С454/С554/С224Е/С284Е/С364Е/С454Е/С554Е/C258/C308/C368/C458/C558/C658

P-5

PRT/IR ERROR

C200/C203/C220/C224/C250/C252/C253/C258/C284/C277/C287/C257i/C300/C308/C352/C350/C353/C360/C364/C368/C450/C451/C452/C454/C458/C550/C552/C554/C558/C650/C652/C654/C658/C659/C754/C759/C224E/C284E/C364E/C454E/C554E/C654E/C754E/C250P/C252P/C352P/C353P/C450P/C250i/C300i/C360i/C450i/C550i/C650i/C3300i/C3320i/C3350i/C4000i/C4050i

Решение

Шаг 1
Проверить поверхность ленты переноса.

Шаг 2
Заменить ленту переноса.

P-6
P-7
P-8
P-9

C/M/Y/K Imaging Unit failure

C200/C203/C220/C224/C250/C252/C253/C258/C284/C277/C287/C257i/C300/C308/C352/C350/C353/C360/C364/C368/C450/C451/C452/C454/C458/C550/C552/C554/C558/C650/C652/C654/C658/C659/C754/C759/C224E/C284E/C364E/C454E/C554E/C654E/C754E/C250P/C252P/C352P/C353P/C450P/C250i/C300i/C360i/C450i/C550i/C650i/C3300i/C3320i/C3350i/C4000i/C4050i

Решение

Шаг 1
Проверить состояние расходных материалов по желтому каналу.

Шаг 2
Заменить расходные материалы по желтому каналу.

P-21

C224e/C224/C220/C652/C200/C203/C227/C250/C250i/C257i/C250P/C252/C252P/C253/C258/C280/C284/C284e/C287/C300/C300i/C308 C352/C350/C352P/C353/C353P/C360/C360i/C364/C364e/C368/C450/C450P/C450i/C451/C452/C454/C454e/C458/C550/C550i/C552 C554/C554e/C558/C650/C650i/C654/C654e/C658/C659/C754 C754e/C759/C3300i/C3320i/C3350i/C4000i/C4050i

Решение

Шаг 1
Проверить состояние расходных материалов по желтому каналу.

Шаг 2
Провести калибровку.

P-28

C224e/C224/C220/C652/C200/C203/C227/C250/C250i/C257i/C250P/C252/C252P/C253/C258/C280/C284/C284e/C287/C300/C300i/C308 C352/C350/C352P/C353/C353P/C360/C360i/C364/C364e/C368/C450/C450P/C450i/C451/C452/C454/C454e/C458/C550/C550i/C552 C554/C554e/C558/C650/C650i/C654/C654e/C658/C659/C754 C754e/C759

Решение

Шаг 1
Проверить состояние расходных материалов по желтому каналу.

Шаг 2
Заменить ленту переноса.

You are here: Home / error code / [SOLVED] Quick fix Konica-Minolta C257i list error codes

– Compatible Printer model: Konica-Minolta bizhub C257i
– Konica-Minolta bizhub C257i Error Codes with quick guides:

  • Code: 10-01, 10-02, 10-40
  • Description: Misfeed at manual bypass paper feed section
    10-01 The leading edge of the paper is not turned ON (unblocked) the registration sensor (PS1) even after the lapse of a given period of time after the manual bypass tray starts to feed paper.
    10-02 For paper fed from the manual bypass tray, loop forming has not been complete before a sheet enters the registration roller because the rise timing of load to perform registration is earlier than the rise timing of load to form a loop.
    10-40 For paper fed from the manual bypass tray, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.
  • Causes: • Transport motor (M1)
    • Registration clutch (CL4)
    • Bypass tray paper feed clutch (CL7)
    • Registration sensor (PS1)
    • Base board (BASEB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS1 I/O check, sensor check BASEB CN13E<A>-9 (ON) 6-C
    3 CL4 load check
    • Check code: 21
    • Multi code: 2
    BASEB CN13E<A>-11 (ON) 7-C
    4 CL7 load check
    • Check code: 20
    • Multi code: 3
    BASEB CN30E-2 (ON) 13-C
    5 M1 load check
    • Check code: 40
    • Multi code: 1, 3
    BASEB CN11E-4 (REM)
    BASEB CN11E-7 (LOCK)
    3-C
    6 BASEB F13E, F21E conduction check – –
    7 Replace BASEB.
  • Code: 11-01, 11-02, 11-05, 11-40
  • Description: Misfeed at tray 1 paper feed section
    11-01 The leading edge of the paper is not turned ON (unblocked) the registration sensor (PS1) even after the lapse of a given period of time after the tray 1 starts to feed paper.
    11-02 For paper fed from the tray 1, due to a delay in paper arrival, loop forming in front of the registration roller is not complete before the rise timing of the transport motor (M1).
    11-05 The leading edge of the paper is not turned ON the tray 1 paper feed sensor (PS23) even after the lapse of a given period of time after the tray 1 starts to feed paper.
    11-40 For paper fed from the tray 1, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.
  • Causes: • Transport motor (M1)
    • Tray 1 paper feed clutch (CL3)
    • Registration clutch (CL4)
    • Registration sensor (PS1)
    • Tray 1 paper feed sensor (PS23)
    • Base board (BASEB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS1 I/O check, sensor check BASEB CN13E<A>-9 (ON) 6-C
    3 PS23 I/O check, sensor check BASEB CN5E<A>-3 (ON) 9-C
    4 CL3 load check
    • Check code: 20
    • Multi code: 1
    BASEB CN5E<A>-11 (ON) 9-C
    5 CL4 load check
    • Check code: 21
    • Multi code: 2
    BASEB CN13E<A>-11 7-C
    6 M1 load check
    • Check code: 40
    • Multi code: 1, 3
    BASEB CN11E-4 (REM)
    BASEB CN11E-7 (LOCK)
    3-C
    7 BASEB F13E, F21E conduction check – –
    8 Replace BASEB. – –
  • Code: 12-01, 12-05, 12-40
  • Description: Misfeed at tray 2 paper feed section
    12-01 The leading edge of the paper is not turned ON (unblocked) the tray 2 vertical transport sensor (PS19) even after the lapse of a given period of time after the tray 2 starts to feed paper.
    12-05 The leading edge of the paper is not turned ON the tray 2 paper feed sensor (PS20) even after the lapse of a given period of time after the tray 2 starts to feed paper.
    12-40 For paper fed from the tray 2, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.
    – Paper jam of a sheet of paper left at the tray 2 feed section results, if the tray 2 vertical transport sensor (PS19) is turned ON (unblocked) when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
    – Paper jam of a sheet of paper left at the tray 2 feed section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
  • Causes: • Transport motor (M1)
    • Tray 2 paper feed clutch (CL1)
    • Tray 2 vertical transport clutch (CL2)
    • Tray 2 vertical transport sensor (PS19)
    • Tray 2 paper feed sensor (PS20)
    • Base board (BASEB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS19 I/O check, sensor check BASEB CN5E<B>-16 (ON) 12-C
    3 PS20 I/O check, sensor check BASEB CN5E<B>-3 (ON) 10-C
    4 CL1 load check
    • Check code: 20
    • Multi code: 2
    BASEB CN5E<B>-11 (ON) 11-C
    5 CL2 load check
    • Check code: 21
    • Multi code: 1
    BASEB CN5E<B>-13 (ON) 11-C
    6 M1 load check
    • Check code: 40
    • Multi code: 1, 3
    BASEB CN11E-4 (REM)
    BASEB CN11E-7 (LOCK)
    3-C
    7 BASEB F13E, F21E conduction check – –
    8 Replace BASEB.
  • Code: 13-01, 13-05, 13-40
  • Description: Misfeed at tray 3 paper feed section
    13-01 The leading edge of the paper is not turned ON the tray 3 vertical transport sensor (PS113) even after the lapse of a given period of time after the tray 3 starts to feed paper.
    13-05 The leading edge of the paper is not turned ON the tray 3 paper feed sensor (PS112) even after the lapse of a given period of time after the tray 3 starts to feed paper.
    13-40 For paper fed from the tray 3, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.
    – Paper jam of a sheet of paper left at the tray 3 feed section results, if the tray 3 vertical transport sensor (PS113) is turned ON when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
    – Paper jam of a sheet of paper left at the tray 3 feed section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
  • Causes: • Tray 3 paper feed motor (M111)
    • Tray 3 vertical transport motor (M112)
    • Tray 3 paper feed sensor (PS112)
    • Tray 3 vertical transport sensor (PS113)
    • PC control board (PCCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS113 I/O check, sensor check PCCB CN4-14 (ON) PC-118/PC-218 5-C
    3 PS112 I/O check, sensor check PCCB CN4-11 (ON) PC-118/PC-218 5-C
    4 M111 load check
    • Check code: 28
    • Multi code: 9, 11
    PCCB CN5-1 to 8 PC-118/PC-218 4-C
    5 M112 load check
    • Check code: 28
    • Multi code: 17, 19
    PCCB CN5-9 to 16 PC-118/PC-218 3 to 4-C
    6 Replace PCCB.
  • Code: 14-01, 14-05, 14-40
  • Description: Misfeed at tray 4 paper feed section
    14-01 The leading edge of the paper is not turned ON the tray 4 vertical transport sensor (PS123) even after the lapse of a given period of time after the tray 4 starts to feed paper.
    14-05 The leading edge of the paper is not turned ON the tray 4 paper feed sensor (PS122) even after the lapse of a given period of time after the tray 4 starts to feed paper.
    14-40 For paper fed from the tray 4, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.
    – Paper jam of a sheet of paper left at the tray 4 feed section results, if the tray 4 vertical transport sensor (PS123) is turned ON when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
    – Paper jam of a sheet of paper left at the tray 4 feed section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
  • Causes: • Tray 4 paper feed motor (M121)
    • Tray 4 vertical transport motor (M122)
    • Tray 4 paper feed sensor (PS122)
    • Tray 4 vertical transport sensor (PS123)
    • PC control board (PCCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS123 I/O check, sensor check PCCB CN18C-5 (ON) PC-218 7-K
    3 PS122 I/O check, sensor check PCCB CN18C-2 (ON) PC-218 7-K
    4 M121 load check
    • Check code: 28
    • Multi code: 13, 15
    PCCB CN9C-1 to 8 PC-218 6-K
    5 M122 load check
    • Check code: 28
    • Multi code: 21, 23
    PCCB CN9C-9 to 16 PC-218 6-K
    6 Replace PCCB.
  • Code: 16-01, 16-05, 16-40
  • Description: Misfeed at LCT feed/vertical transport section
    16-01 The leading edge of the paper is not turned ON the LCT vertical transport sensor (PS133) even after the lapse of a given period of time after the LCT starts to feed paper.
    16-05 The leading edge of the paper is not turned ON the paper feed sensor (PS132) even after the lapse of a given period of time after the LCT starts to feed paper.
    16-40 For paper fed from the LCT, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.
    – Paper jam of a sheet of paper left at the LCT transport section results, if the LCT vertical transport sensor (PS133) is turned ON when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
    – Paper jam of a sheet of paper left at the LCT transport section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
  • Causes: • Paper feed motor (M131)
    • Vertical transport motor (M132)
    • Paper feed sensor (PS132)
    • LCT vertical transport sensor (PS133)
    • PC control board (PCCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS132 I/O check, sensor check PCCB CN4-11 (ON) PC-418 7-J
    3 PS133 I/O check, sensor check PCCB CN4-14 (ON) PC-418 7-J
    4 M131 load check
    • Check code: 28
    • Multi code: 1, 3
    PCCB CN5-1 to 8 PC-418 5-J
    5 M132 load check
    • Check code: 28
    • Multi code: 5, 7
    PCCB CN5-9 to 16 PC-418 4-J
    6 Replace PCCB.
  • Code: 20-01, 20-02
  • Description: Misfeed at vertical transport section
    20-01 The registration sensor (PS1) is not turned ON (unblocked) even after the lapse of a given period of time after the paper has turned ON (unblocked) the tray 2 vertical transport sensor (PS19).
    20-02 For paper fed from the tray 2, tray 3, tray 4, or LCT, loop forming has not been complete before a sheet enters the registration roller because the rise timing of load to perform registration is earlier than the rise timing of load to form a loop.
  • Causes: • Transport motor (M1)
    • Tray 2 vertical transport clutch (CL2)
    • Registration clutch (CL4)
    • Registration sensor (PS1)
    • Tray 2 vertical transport sensor (PS19)
    • Base board (BASEB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS1 I/O check, sensor check BASEB CN13E<A>-9 (ON) 6-C
    3 PS19 I/O check, sensor check BASEB CN5E<B>-16 (ON) 12-C
    4 CL2 load check
    • Check code: 21
    • Multi code: 1
    BASEB CN5E<B>-13 (ON) 11-C
    5 CL4 load check
    • Check code: 21
    • Multi code: 2
    BASEB CN13E<A>-11 (ON) 7-C
    6 M1 load check
    • Check code: 40
    • Multi code: 1, 3
    BASEB CN11E-4 (REM)
    BASEB CN11E-7 (LOCK)
    3-C
    7 BASEB F13E, F21E conduction check – –
    8 Replace BASEB.
  • Code: 20-21
  • Description: (1) When PC-118 or PC-218 is installed
    Misfeed at vertical transport section (tray 3)
    20-21 The tray 2 vertical transport sensor (PS19) is not turned ON (unblocked) even after the lapse of a given period of time after the tray 3 vertical transport sensor (PS113) is turned ON by a paper.
    – Paper jam of a sheet of paper left at the vertical transport section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
  • Causes: • Transport motor (M1)
    • Tray 3 vertical transport motor (M112)
    • Tray 2 vertical transport clutch (CL2)
    • Tray 2 vertical transport sensor (PS19)
    • Tray 3 vertical transport sensor (PS113)
    • Base board (BASEB)
    • PC control board (PCCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS113 I/O check, sensor check PCCB CN4-14 (ON) PC-118/PC-218 5-C
    3 PS19 I/O check, sensor check BASEB CN5E<B>-16 (ON) 12-C
    4 CL2 load check
    • Check code: 21
    • Multi code: 1
    BASEB CN5E<B>-13 (ON) 11-C
    5 M112 load check
    • Check code: 28
    • Multi code: 17, 19
    PCCB CN5-9 to 16 PC-118/PC-218 3 to 4-C
    6 M1 load check
    • Check code: 40
    • Multi code: 1, 3
    BASEB CN11E-4 (REM)
    BASEB CN11E-7 (LOCK)
    3-C
    7 BASEB F13E, F21E conduction check – –
    8 Replace BASEB. – –
    9 Replace PCCB.
  • Code: 20-21
  • Description: (2) When PC-418 is installed
    Misfeed at vertical transport section (tray 3)
    20-21 The tray 2 vertical transport sensor (PS19) is not turned ON (unblocked) even after the lapse of a given period of time after the LCT vertical transport sensor (PS133) is turned ON by a paper.
    – Paper jam of a sheet of paper left at the vertical transport section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
  • Causes: • Transport motor (M1)
    • Vertical transport motor (M132)
    • Tray 2 vertical transport clutch (CL2)
    • Tray 2 vertical transport sensor (PS19)
    • LCT vertical transport sensor (PS133)
    • Base board (BASEB)
    • PC control board (PCCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS133 I/O check, sensor check PCCB CN4-14 (ON) PC-418 7-J
    3 PS19 I/O check, sensor check BASEB CN5E<B>-16 (ON) 12-C
    4 CL2 load check
    • Check code: 21
    • Multi code: 1
    BASEB CN5E<B>-13 (ON) 11-C
    5 M132 load check
    • Check code: 28
    • Multi code: 5, 7
    PCCB CN5-9 to 16 PC-418 4-J
    6 M1 load check
    • Check code: 40
    • Multi code: 1, 3
    BASEB CN11E-4 (REM)
    BASEB CN11E-7 (LOCK)
    3-C
    7 BASEB F13E, F21E conduction check – –
    8 Replace BASEB. – –
    9 Replace PCCB.
  • Code: 20-22
  • Description: Misfeed at vertical transport section (tray 4)
    20-22 The tray 3 vertical transport sensor (PS113) is not turned ON even after the lapse of a given period of time after the tray 4 vertical transport sensor (PS123) has been blocked by a paper.
    – Paper jam of a sheet of paper left at the vertical transport section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
  • Causes: • Tray 3 vertical transport motor (M112)
    • Tray 4 vertical transport motor (M122)
    • Tray 3 vertical transport sensor (PS113)
    • Tray 4 vertical transport sensor (PS123)
    • PC control board (PCCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS123 I/O check, sensor check PCCB CN18C-5 (ON) PC-218 7-K
    3 PS113 I/O check, sensor check PCCB CN4-14 (ON) PC-218 5-C
    4 M122 load check
    • Check code: 28
    • Multi code: 21, 23
    PCCB CN9C-9 to 16 PC-218 6-K
    5 M112 load check
    • Check code: 28
    • Multi code: 17, 19
    PCCB CN5-9 to 16 PC-218 3 to 4-C
    6 Replace PCCB.
  • Code: 30-03
  • Description: Misfeed at transfer section
    30-03 • The leading edge of paper is not turned ON (unblocked) the paper exit sensor (PS3) even after the lapse of a given period of time after the paper feeding is started. • The fusing loop sensor (PS2) is not turned ON (unblocked) even after the lapse of a given period of time after the paper has turned ON (unblocked) the registration sensor (PS1).
    – Paper jam of a sheet of paper left at the transfer section results, if the registration sensor (PS1) is turned ON (unblocked) when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
    – Paper jam of a sheet of paper left at the transfer section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
  • Causes: • Transport motor (M1)
    • Registration clutch (CL4)
    • Registration sensor (PS1)
    • Fusing loop sensor (PS2)
    • Paper exit sensor (PS3)
    • Base board (BASEB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS1 I/O check, sensor check BASEB CN13E<A>-9 (ON) 6-C
    3 PS2 I/O check, sensor check BASEB CN13E<A>-6 (ON) 6-C
    4 PS3 I/O check, sensor check BASEB CN16E-15 (ON) 8-J
    5 CL4 load check
    • Check code: 21
    • Multi code: 2
    BASEB CN13E<A>-11 (ON) 7-C
    6 M1 load check
    • Check code: 40
    • Multi code: 1, 3
    BASEB CN11E-4 (REM)
    BASEB CN11E-7 (LOCK)
    3-C
    7 BASEB F21E conduction check – –
    8 Replace BASEB. – –
  • Code: 32-01, 32-05, 32-06
  • Description: Misfeed at fusing/paper exit section
    32-01 The ADU paper passage sensor (PS41) is not turned ON (blocked) even after the lapse of a given period of time after the reverse sequence is started.
    32-05 The paper exit sensor (PS3) is not turned OFF (blocked) even after the lapse of a given period of time after the paper has turned ON (unblocked) PS3.
    32-06 The paper exit sensor (PS3) is not turned ON (unblocked) even after the lapse of a given period of time after the leading edge of the paper has turned ON (unblocked) the fusing loop sensor (PS2).
    – Paper jam of a sheet of paper left at the exit section results, if the paper exit sensor (PS3) is turned ON (unblocked) when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
    – Paper jam of a sheet of paper left at the exit section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
  • Causes: • Transport motor (M1)
    • Paper exit/reverse motor (M4)
    • ADU transport motor (M5)
    • Fusing loop sensor (PS2)
    • Paper exit sensor (PS3)
    • ADU paper passage sensor (PS41)
    • Gate switch solenoid (SD3)
    • Base board (BASEB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS2 I/O check, sensor check BASEB CN13E<A>-6 (ON) 6-C
    3 PS3 I/O check, sensor check BASEB CN16E-15 (ON) 8-J
    4 PS41 I/O check, sensor check BASEB CN13E<A>-3 (ON) 6-C
    5 SD3 load check
    • Check code: 83
    • Multi code: 0
    BASEB CN17E-12 (ON) 11-J
    6 M1 load check
    • Check code: 40
    • Multi code: 1, 3
    BASEB CN11E-4 (REM)
    BASEB CN11E-7 (LOCK)
    3-C
    7 M4 load check
    • Check code: 84
    • Multi code: 1, 3, 5, 7
    BASEB CN14E-5 to 8 27-C
    8 M5 load check
    • Check code: 85
    • Multi code: 1, 3, 5, 7
    BASEB CN14E-1 to 4 27-C
    9 BASEB F21E conduction check – –
    10 Replace BASEB. – –
  • Code: 66-01, 66-11
  • Description: Misfeed at DF document switchback section (When DF-633 is installed)
    66-01 The leading edge of the paper is not turned ON (unblocked) the document registration sensor (PS4) even after the lapse of a given period of time after the reverse registration operation started.
    66-11 The document registration sensor (PS4) is not turned OFF (blocked) even after the lapse of a given period of time after PS4 has turned ON (unblocked) after the reverse registration operation started.
    – Paper jam of a sheet of paper left at the DF document switchback section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
  • Causes: • Document feed motor (M1)
    • Document registration clutch (CL2)
    • Document registration sensor (PS4)
    • DF control board (DFCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS4 I/O check, sensor check DFCB CN5-11 (ON) 6-C
    3 CL2 load check
    • Check code: 60
    • Multi code: 146
    DFCB CN5-8 (REM) 6-C
    4 M1 load check
    • Check code: 60
    • Multi code: 33, 38
    DFCB CN2-1 to 4 6-G
    5 Replace DFCB.
  • Code: 66-02, 66-12
  • Description: Misfeed at DF paper feed section <When DF-633 is installed>
    66-02 The the leading edge of the paper does not turn ON (unblock) the document feed sensor (PS3) even after the lapse of a given period of time after the document feed clutch (CL1) has been energized.
    66-12 The original size that the DF detects on the tray mismatched with the original size the main body identifies.
    – Paper jam of a sheet of paper left at DF paper feed section results, if the document feed sensor (PS3) is turned ON (unblocked) when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
  • Causes: • Document transport motor (M1)
    • Document feed clutch (CL1)
    • Document feed sensor (PS3)
    • Document length size sensor/ FD1 (PS7)
    • Document length size sensor/ FD2 (PS8)
    • Document width size sensor/ CD1 (PS9)
    • Document width size sensor/ CD2 (PS10)
    • Document width size sensor/ CD3 (PS11)
    • DF control board (DFCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS3 I/O check, sensor check DFCB CN4-11 (ON) 5-C
    3 PS7 I/O check, sensor check DFCB CN3-9 (ON) 3-C
    4 PS8 I/O check, sensor check DFCB CN3-12 (ON) 3-C
    5 PS9 I/O check, sensor check DFCB CN3-15 (ON) 3-C
    6 PS10 I/O check, sensor check DFCB CN3-3 (ON) 2-C
    7 PS11 I/O check, sensor check DFCB CN3-6 (ON) 3-C
    8 CL1 load check
    • Check code: 60
    • Multi code: 145
    DFCB CN4-8 (REM) 4-C
    9 M1 load check
    • Check code: 60
    • Multi code: 33, 38
    DFCB CN2-1 to 4 6-G
    10 Replace DFCB.
  • Code: 66-03, 66-13, 66-23, 66-33
  • Description: Misfeed at DF document transport section (When DF-633 is installed)
    66-03 The document feed sensor (PS3) is not turned OFF (blocked) even after the lapse of a given period of time after PS3 has turned ON (unblocked).
    66-13 The document registration sensor (PS4) is not turned ON (unblocked) even after the lapse of a given period of time after the document feed sensor (PS3) has turned ON (unblocked).
    66-23 The document registration sensor (PS4) is not turned OFF (blocked) even after the lapse of a given period of time after PS4 has turned ON (unblocked).
    66-33 The document reading sensor (PS5) is not turned ON even after the lapse of a given period of time after the document registration sensor (PS4) has turned ON (unblocked).
    – Paper jam of a sheet of paper left at the DF document transport section results, if the document registration sensor (PS4) is turned ON (unblocked) when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
  • Causes: • Document feed motor (M1)
    • Document feed clutch (CL1)
    • Document registration clutch (CL2)
    • Document feed sensor (PS3)
    • Document registration sensor (PS4)
    • Document reading sensor (PS5)
    • DF control board (DFCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS3 I/O check, sensor check DFCB CN4-11 (ON) 5-C
    3 PS4 I/O check, sensor check DFCB CN5-11 (ON) 6-C
    4 PS5 I/O check, sensor check DFCB CN5-2 (ON) 5-C
    5 CL1 load check
    • Check code: 60
    • Multi code: 145
    DFCB CN4-8 (REM) 4-C
    6 CL2 load check
    • Check code: 60
    • Multi code: 146
    DFCB CN5-8 (REM) 6-C
    7 M1 load check
    • Check code: 60
    • Multi code: 33, 38
    DFCB CN2-1 to 4 6-G
    8 Replace DFCB.
  • Code: 66-04, 66-14
  • Description: Misfeed at DF document exit section (When DF-633 is installed)
    66-04 The document exit sensor (PS6) is not turned ON (unblocked) even after the lapse of a given period of time after the document reading sensor (PS5) has turned ON.
    66-14 The document exit sensor (PS6) is not turned OFF (blocked) even after the lapse of a given period of time after the document reading sensor (PS5) has turned OFF.
    – Paper jam of a sheet of paper left at the DF document exit section results, if the document exit sensor (PS6) is turned ON (unblocked) when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
  • Causes: • Document feed motor (M1)
    • Document reading sensor (PS5)
    • Document exit sensor (PS6)
    • DF control board (DFCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS5 I/O check, sensor check DFCB CN5-2 (ON) 5-C
    3 PS6 I/O check, sensor check DFCB CN5-6 (ON) 5-C
    4 M1 load check
    • Check code: 60
    • Multi code: 33, 38
    DFCB CN2-1 to 4 6-G
    5 Replace DFCB.
  • Code: 66-05, 66-06
  • Description: Misfeed at DF document reading section (When DF-633 is installed)
    66-05 The document reading sensor (PS5) is not turned OFF even after the lapse of a given period of time after the document registration sensor (PS4) has turned OFF (blocked).
    66-06 The document reading sensor (PS5) is turned ON earlier than a given time after PS5 is turned OFF during original transportation.
    – Paper jam of a sheet of paper left at the DF document reading section results, if the document reading sensor (PS5) is turned ON when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
  • Causes: • Document feed motor (M1)
    • Document registration sensor (PS4)
    • Document reading sensor (PS5)
    • DF control board (DFCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 Make the adjustment of original stop position. – –
    3 PS4 I/O check, sensor check DFCB CN5-11 (ON) 6-C
    4 PS5 I/O check, sensor check DFCB CN5-2 (ON) 5-C
    5 M1 load check
    • Check code: 60
    • Multi code: 33, 38
    DFCB CN2-1 to 4 6-G
    6 Replace DFCB.
  • Code: 66-07
  • Description: Misfeed at DF document feed/transport/reading/switchback/exit section (When DF-633 is installed)
    66-07 Due to a remaining sheet of paper that has not been detected by sensors, before the start of a job, a sensor detects the sheet at an unexpected timing.
  • Causes: • Document registration sensor (PS4)
    • Document reading sensor (PS5)
    • Document exit sensor (PS6)
    • DF control board (DFCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 Make the adjustment of original stop position. – –
    3 PS4 I/O check, sensor check DFCB CN5-11 (ON) 6-C
    4 PS5 I/O check, sensor check DFCB CN5-2 (ON) 5-C
    5 PS6 I/O check, sensor check DFCB CN5-6 (ON) 5-C
    6 Replace DFCB.
  • Code: 66-54
  • Description: DF controller jam (When DF-633 is installed)
    66-54 DF is not operation even after a lapse of a given time after the last sheet of original is fed out.
  • Causes: • Document feed motor (M1)
    • Document feed clutch (CL1)
    • Document registration clutch (CL2)
    • Document feed sensor (PS3)
    • Document registration sensor (PS4)
    • Document reading sensor (PS5)
    • Document exit sensor (PS6)
    • DF control board (DFCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS3 I/O check, sensor check DFCB CN4-11 (ON) 5-C
    3 PS4 I/O check, sensor check DFCB CN5-11 (ON) 6-C
    4 PS5 I/O check, sensor check DFCB CN5-2 (ON) 5-C
    5 PS6 I/O check, sensor check DFCB CN5-6 (ON) 5-C
    6 CL1 load check
    • Check code: 60
    • Multi code: 145
    DFCB CN4-8 (REM) 4-C
    7 CL2 load check
    • Check code: 60
    • Multi code: 146
    DFCB CN5-8 (REM) 6-C
    8 M1 load check
    • Check code: 60
    • Multi code: 33, 38
    DFCB CN2-1 to 4 6-G
    9 Replace DFCB. – –
  • Code: 72-14
  • Description: (1) When FS-539 or FS-539SD is installed
    Misfeed at FS transport section
    The saddle exit sensor (PS5) is not turned ON even after the lapse of a given period of time after the leading edge of the paper has turned ON the main tray exit sensor (PS16).
  • Causes: • FNS discharge motor (M3)
    • Saddle exit sensor (PS5)
    • Main tray exit sensor (PS16)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS5 I/O check, sensor check FSCB J5-2 (ON) FS-539/FS-539SD 16-K
    3 PS16 I/O check, sensor check FSCB J9<B>-5 (ON) FS-539/FS-539SD 11-C
    4 M3 operation check FSCB J9<A>-5 to 8 FS-539/FS-539SD 12-C
    5 Replace FSCB.
  • Code: 72-15
  • Description: (1) When FS-539 or FS-539SD is installed
    Misfeed at FS transport section
    The saddle exit sensor (PS5) is not turned OFF after the lapse of a given period of time after the leading edge of the paper has turned ON PS5.
  • Causes: • SD transport motor (M101)
    • Saddle exit sensor (PS5)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS5 I/O check, sensor check FSCB J5-2 (ON) FS-539/FS-539SD 16-K
    3 M101 operation check SDCB J5-8 to 11 FS-539/FS-539SD 3-L
    4 Replace FSCB.
  • Code: 72-16
  • Description: (1) When FS-539 or FS-539SD is installed
    Misfeed at FS transport section
    The FNS entrance sensor (PS4) is not turned ON even after the lapse of a given period of time after the leading edge of the paper has turned ON (blocked) the RU entrance sensor (PS2).
  • Causes: • RU transport motor (M1)
    • RU entrance sensor (PS2)
    • FNS entrance sensor (PS4)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS2 I/O check, sensor check FSCB J6-7 (ON) FS-539/FS-539SD 12-K
    3 PS4 I/O check, sensor check FSCB J4<B>-9 (ON) FS-539/FS-539SD 15-C
    4 M1 operation check FSCB J6-1 to 4 FS-539/FS-539SD 11-K
    5 Replace FSCB. – –
  • Code: 72-16
  • Description: (2) When FS-533 or FS-533+PK519 is installed
    Misfeed at FS transport section
    <When FS-533 is installed> The paper feed sensor (PS101) is not turned ON even after the lapse of a given period of time after the leading edge of the paper has turned OFF (unblocked) the main body’s paper exit sensor (PS3).
    <When FS-533+PK-519 is installed> The paper feed sensor (PS101) is not turned ON even after the lapse of a given period of time after the leading edge of the paper has turned ON the paper feed sensor (PS201).
  • Causes: <When FS-533 is installed>
    • Transport motor (M101)
    • Paper exit sensor (PS3)
    • Paper feed sensor (PS101)
    • FS control board (FSCB)
    • Base board (BASEB)
    <When FS-533+PK-519 is installed>
    • Transport motor (M101)
    • Paper feed sensor (PS101)
    • Paper feed sensor (PS201)
    • FS control board (FSCB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS3 I/O check, sensor check BASEB CN16E-15 (ON) 8-J
    3 PS101 I/O check, sensor check FSCB CN111 FS-533 7-D to E
    4 PS201 I/O check, sensor check PKCB CN204 FS-533 (PK-519) 5-C
    5 M101 operation check FSCB CN101 FS-533 6-J
    6 FSCB CP101 conduction check – –
    7 Replace FSCB. – –
    8 Replace BASEB.
  • Code: 72-17
  • Description: (1) When FS-539 or FS-539SD is installed
    Misfeed at FS transport section
    The FNS entrance sensor (PS4) is not turned OFF even after the lapse of a given period of time after the leading edge of the paper has turned ON PS4.
  • Causes: • FNS entry transport motor (M2)
    • FNS entrance sensor (PS4)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS4 I/O check, sensor check FSCB J4<B>-9 (ON) FS-539/FS-539SD 15-C
    3 M2 operation check FSCB J9<A>-1 to 4 FS-539/FS-539SD 12-C
    4 Replace FSCB.
  • Code: 72-17
  • Description: (2) When FS-533 is installed
    Misfeed at FS transport section
    The paper feed sensor (PS101) is not turn OFF even after the lapse of a given period of time after the leading edge of the paper has turned ON PS101.
  • Causes: • Transport motor (M101)
    • Paper feed sensor (PS101)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS101 I/O check, sensor check FSCB CN111 FS-533 7-D to E
    3 M101 operation check FSCB CN101 FS-533 6-J
    4 FSCB CP101 conduction check – –
    5 Replace FSCB.
  • Code: 72-18
  • Description: (1) When FS-539 or FS-539SD is installed
    Misfeed at FS transport section
    • The main tray exit sensor (PS16) is not turned ON even after the lapse of a given period of time after the leading edge of the paper has turned ON the FNS entrance sensor (PS4).
    • While the buffer is controlled, the main tray exit sensor (PS16) is not tuned ON even after the lapse of a given period of time after the reverse rotation drive is started.
  • Causes: • FNS entry transport motor (M2)
    • FNS entrance sensor (PS4)
    • Main tray exit sensor (PS16)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS4 I/O check, sensor check FSCB J4<B>-9 (ON) FS-539/FS-539SD 15-C
    3 PS16 I/O check, sensor check FSCB J9<B>-5 (ON) FS-539/FS-539SD 11-C
    4 M2 operation check FSCB J9<A>-1 to 4 FS-539/FS-539SD 12-C
    5 Replace FSCB. – –
  • Code: 72-19
  • Description: (1) When FS-539 or FS-539SD is installed
    Misfeed at FS transport section
    The main tray exit sensor (PS16) is not turned OFF even after the lapse of a given period of time after the leading edge of the paper has turned ON PS16.
  • Causes: • FNS discharge motor (M3)
    • Main tray exit sensor (PS16)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS16 I/O check, sensor check FSCB J9<B>-5 (ON) FS-539/FS-539SD 11-C
    3 M3 operation check FSCB J9<A>-5 to 8 FS-539/FS-539SD 12-C
    4 Replace FSCB.
  • Code: 72-21
  • Description: (1) When FS-539 or FS-539SD is installed
    Misfeed at FS transport section
    The alignment tray paper detection sensor (PS31) is not turn OFF even after the set period of time has elapsed after the start of exiting paper.
  • Causes: • Pre-eject drive motor (M9)
    • Alignment tray paper detection sensor (PS31)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS31 I/O check, sensor check FSCB J12-11 (ON) FS-539/FS-539SD 7-C
    3 M9 operation check FSCB J13-3 to 4 FS-539/FS-539SD 17-C
    4 Replace FSCB.
  • Code: 72-21
  • Description: (2) When FS-533 is installed
    Misfeed at FS transport section
    The paper surface detect sensor/1 (PS102) is not turned OFF (unblocked) after the paper exit.
  • Causes: • Paper exit motor (M102)
    • Paper surface detect sensor/1 (PS102)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS102 I/O check, sensor check FSCB CN102 FS-533 6-J
    3 M102 operation check FSCB CN109 FS-533 8 to 9-D to E
    4 FSCB CP102 conduction check – –
    5 Replace FSCB.
  • Code: 72-22
  • Description: (1) When FS-539 or FS-539SD is installed
    Misfeed at FS transport section
    The sub tray exit sensor (PS8) is not turned ON (blocked) even after the lapse of a given period of time after the paper reaches the paper transport acceleration point.
  • Causes: • FNS entry transport motor (M2)
    • Sub tray exit sensor (PS8)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS8 I/O check, sensor check FSCB J9<B>-9 (ON) FS-539/FS-539SD 11-C
    3 M2 operation check FSCB J9<A>-1 to 4 FS-539/FS-539SD 12-C
    4 Replace FSCB. – –
  • Code: 72-23
  • Description: (1) When FS-539 or FS-539SD is installed
    Misfeed at FS transport section
    The sub tray exit sensor (PS8) is not turned OFF (unblocked) even after the lapse of a given period of time after the leading edge of the paper has turned ON (blocked) PS8.
  • Causes: • FNS discharge motor (M3)
    • Sub tray exit sensor (PS8)
    • FNS entrance sensor (PS4)
    • Main tray exit sensor (PS16)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 Clean the sensor of paper path. – –
    3 PS8 I/O check, sensor check FSCB J9<B>-9 (ON) FS-539/FS-539SD 11-C
    4 M3 operation check FSCB J9<A>-5 to 8 FS-539/FS-539SD 12-C
    5 Replace FSCB.
  • Code: 72-25
  • Description: (1) When FS-539SD is installed
    Misfeed at SD paper exit section
    The fold exit sensor (PS112) is not turned ON by the paper even after the lapse of a given period of time after the half-fold exit operation started.
  • Causes: • Center fold roller motor (M105)
    • Fold exit sensor (PS112)
    • SD control board (SDCB)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS112 I/O check, sensor check SDCB J9-2 (ON) FS-539/FS-539SD 5-P
    3 M105 operation check SDCB J11-1 to 10 FS-539/FS-539SD 3-L
    4 Replace SDCB. – –
    5 Replace FSCB.
  • Code: 72-26
  • Description: (1) When FS-539SD is installed
    Misfeed at SD paper exit section
    The fold exit sensor (PS112) is not turned OFF even after the lapse of a given period of time after the leading edge of the paper has turned ON PS112.
  • Causes: • Center fold roller motor (M105)
    • Fold exit sensor (PS112)
    • SD control board (SDCB)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS112 I/O check, sensor check SDCB J9-2 (ON) FS-539/FS-539SD 5-P
    3 M105 operation check SDCB J11-1 to 10 FS-539/FS-539SD 3-L
    4 Replace SDCB. – –
    5 Replace FSCB.
  • Code: 72-43
  • Description: (1) When FS-539+PK-524 or FS-539SD+PK-524 is installed
    Misfeed at PK section
    The punch position sensor (PS2) is not turned ON (unblocked) after a lapse of a given time after the punch drive motor (M1) starts rotating.
  • Causes: • Punch drive motor (M1)
    • Punch position sensor (PS2)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS2 I/O check, sensor check FSCB J7-2 (ON) FS-539/FS-539SD (PK-524) 13-K
    3 M1 operation check FSCB J7-7 to 8 FS-539/FS-539SD (PK-524) 13-K
    4 Replace FSCB.
  • Code: 72-43
  • Description: (2) When FS-533+PK-519 is installed
    Misfeed at PK section
    The punch motor sensor (PS202) does not detect rotation of the punch motor even after the lapse of a given period of time after the punch motor (M201) started operating.
  • Causes: • Punch motor (M201)
    • Punch motor sensor (PS202)
    • PK control board (PKCB)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS202 I/O check, sensor check PKCB CN204 FS-533 (PK-519) 5-C
    3 M201 operation check PKCB CN203-1 to 2 FS-533 (PK-519) 4-C
    4 Replace PKCB. – –
    5 Replace FSCB. – –
  • Code: 72-70
  • Description: (1) When FS-533+PK-519 is installed
    Misfeed at PK section
    The paper feed sensor (PS201) is not turned OFF even after the lapse of a given period of time after the leading edge of the paper has turned ON PS201.
  • Causes: • Transport motor (M1)
    • Transport motor (M101)
    • Paper feed sensor (PS201)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS201 I/O check, sensor check PKCB CN204 FS-533 (PK-519) 5-C
    3 M1 operation check BASEB CN11E-4 to 7 3-C
    4 M101 operation check FSCB CN101 FS-533 6-J
    5 Replace FSCB.
  • Code: 72-75
  • Description: (1) When FS-539 or FS-539SD is installed
    Misfeed at FS paper exit section
    The upper paddle home sensor (PS14) is not turned ON (unblocked) even after the set period of time has elapsed after the FNS paddle motor (M5) is energized at the time other than the initial operation.
  • Causes: • FNS paddle motor (M5)
    • Upper paddle home sensor (PS14)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS14 I/O check, sensor check FSCB J4<B>-7 (ON) FS-539/FS-539SD 15-C
    3 M5 operation check FSCB J4<A>-12 to 15 FS-539/FS-539SD 14-C
    4 Replace FSCB.
  • Code: 72-76
  • Description: (1) When FS-539 or FS-539SD is installed
    Misfeed at FS paper exit section
    The gripper home sensor (PS18) or gripper position sensor (PS19) is not turned ON (blocked) or OFF (unblocked) even after the set period of time has elapsed after the bundle eject motor (M10) is energized at the time other than the initial operation.
  • Causes: • Bundle eject motor (M10)
    • Gripper home sensor (PS18)
    • Gripper position sensor (PS19)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS18 I/O check, sensor check FSCB J13-13 (ON) FS-539/FS-539SD 16-C
    3 PS19 I/O check, sensor check FSCB J12-3 (ON) FS-539/FS-539SD 8-C
    4 M10 operation check FSCB J13-1 to 2 FS-539/FS-539SD 17-C
    5 Replace FSCB.
  • Code: 72-77
  • Description: (1) When FS-539 or FS-539SD is installed
    Misfeed at FS paper exit section
    The alignment home sensor (PS12/PS13) is not turned OFF (unblocked) even after the set period of time has elapsed after the alignment motor (M7/M8) is energized at the time other than the initial operation.
  • Causes: • Alignment motor/Fr (M7)
    • Alignment motor/Rr (M8)
    • Alignment plate home sensor/Fr (PS12)
    • Alignment plate home sensor/Rr (PS13)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS12 I/O check, sensor check FSCB J4<B>-4 (ON) FS-539/FS-539SD 14-C
    3 PS13 I/O check, sensor check FSCB J9<B>-12 (ON) FS-539/FS-539SD 10-C
    4 M7 operation check FSCB J4<A>-5 to 8 FS-539/FS-539SD 13 to 14-C
    5 M8 operation check FSCB J12-13 to 16 FS-539/FS-539SD 7-C
    6 Replace FSCB.
  • Code: 72-81
  • Description: (1) When FS-539 or FS-539SD is installed
    Misfeed at FS staple section
    The stapler home sensor does not turn ON even after the lapse of a given period of time after the stapler motor is energized.
  • Causes: • Stapler unit
    • FS control board (FSCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 Replace the stapler unit. – –
    3 Replace FSCB. – –
  • Code: 72-81
  • Description: (2) When FS-533 is installed
    Misfeed at FS staple section
    The stapler home sensor (PS110) is not turned ON (blocked) after the stapler motor is energized.
  • Causes: • Stapler home sensor (PS110)
    • Stapler unit
    • Stapler relay board (STREYB)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1 Initial check items
    2 PS110 I/O check, sensor check FSCB CN110 FS-533 8-D to E
    3 Replace the stapler unit. – –
    4 Replace STREYB. – –
    5 Replace FSCB.
  • Code: 72-84
  • Description: (1) When FS-539SD is installed
    Misfeed at SD staple section
    The stapler home position sensor/Rr does not turn ON even after the lapse of a given period of time after the staple operation started.
  • Causes: • Stapler unit
    • SD control board (SDCB)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 Replace the stapler unit. – –
    3 Replace SDCB. – –
    4 Replace FSCB. – –

Quick fix Konica-Minolta C257i list error codes

Solve Konica-Minolta bizhub C257i Error codes

  • Code: 72-85
  • Description: (1) When FS-539SD is installed
    Misfeed at SD transport section
    The SD entrance sensor (PS101) is not turned ON (blocked) even after the lapse of a given period of time after the leading edge of the paper has turned ON the saddle exit sensor (PS5).
  • Causes: • SD entrance sensor (PS101)
    • Saddle exit sensor (PS5)
    • SD control board (SDCB)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS5 I/O check, sensor check FSCB J5-2 (ON) FS-539/FS-539SD 16-K
    3 PS101 I/O check, sensor check SDCB J4-3 (ON) FS-539/FS-539SD 5-L
    4 Replace SDCB. – –
    5 Replace FSCB. – –
  • Code: 72-86
  • Description: (1) When FS-539SD is installed
    Misfeed at SD transport section
    The SD entrance sensor (PS101) is not turned OFF (unblocked) even after the lapse of a given period of time after the leading edge of the paper has turned ON (blocked) PS101.
  • Causes: • SD transport motor (M101)
    • SD entrance sensor (PS101)
    • SD control board (SDCB)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS101 I/O check, sensor check SDCB J4-3 (ON) FS-539/FS-539SD 5-L
    3 M101 operation check SDBC J5-8 to 11 FS-539/FS-539SD 3-L
    4 Replace SDCB. – –
    5 Replace FSCB. – –
  • Code: 72-87
  • Description: (1) When FS-539SD is installed
    Misfeed at SD transport section
    The center staple/fold stacker paper detect sensor (PS103) is not turned ON even after the lapse of a given period of time after the leading edge of the paper has turned ON the SD entrance sensor (PS101).
  • Causes: • SD transport motor (M101)
    • SD entrance sensor (PS101)
    • Center staple/fold stacker paper detect sensor (PS103)
    • SD control board (SDCB)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS101 I/O check, sensor check SDCB J4-3 (ON) FS-539/FS-539SD 5-L
    3 PS103 I/O check, sensor check SDCB J7-12 (ON) FS-539/FS-539SD 5-P
    4 M101 operation check SDBC J5-8 to 11 FS-539/FS-539SD 3-L
    5 Replace SDCB. – –
    6 Replace FSCB.
  • Code: 75-42
  • Description: (1) When FS-539 or FS-539SD is installed
    Misfeed at RU section
    The RU entrance sensor (PS2) is not turned ON (blocked) even after the lapse of a given period of time after the leading edge of the paper has turned OFF (unblocked) the main body’s paper exit sensor (PS3).
  • Causes: • RU transport motor (M1)
    • Paper exit sensor (PS3)
    • RU entrance sensor (PS2)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS3 I/O check, sensor check BASEB CN16E-15 (ON) 8-J
    3 PS2 I/O check, sensor check FSCB J6-7 (ON) FS-539/FS-539SD 12-K
    4 M1 operation check FSCB J6-1 to 4 FS-539/FS-539SD 11-K
    5 FSCB F2 conduction check – –
    6 Replace FSCB. – –
  • Code: 75-43
  • Description: (1) When FS-539 or FS-539SD is installed
    Misfeed at RU section
    The RU entrance sensor (PS2) is not turned OFF (unlocked) even after the lapse of a given period of time after PS2 is turned ON (blocked).
  • Causes: • RU transport motor (M1)
    • RU entrance sensor (PS2)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS2 I/O check, sensor check FSCB J6-7 (ON) FS-539/FS-539SD 12-K
    3 M1 operation check FSCB J6-1 to 4 FS-539/FS-539SD 11-K
    4 FSCB F2 conduction check – –
    5 Replace FSCB. – –
  • Code: 92-01, 92-02, 92-40
  • Description: Misfeed at duplex pre-registration section
    92-01 The registration sensor (PS1) is not turned ON (unblocked) even after the lapse of a given period of time after a duplex paper feed sequence has been started.
    92-02 For the second-side feed of paper in the duplex mode, loop forming has not been complete before the second side of a sheet enters the registration roller because the rise timing of load to perform registration is earlier than the rise timing of load to form a loop.
    92-40 For the second-side feed of paper in the duplex mode, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.
    – Paper jam of a sheet of paper left at the duplex pre-registration section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
  • Causes: • ADU transport motor (M5)
    • Registration sensor (PS1)
    • Base board (BASEB)
  • Troubleshooting Guides: 1 Initial check items – –
    2 PS1 I/O check, sensor check BASEB CN13E<A>-9 (ON) 6-C
    3 M5 load check
    • Check code: 85
    • Multi code: 1, 3, 5, 7
    BASEB CN14E-1 to 4 27-C
    4 Replace BASEB. – –
  • Code: 99-01
  • Description: Controller JAM (paper size error)
    • As a result of a paper size error, the controller transmits a forced stop command to the printer engine and the printer engine is internally processing the size error.
    • As a result of a paper size error, the controller transmits a forced stop command to the printer engine; but the paper causing the size error cannot be fed out.
  • Causes:
  • Troubleshooting Guides: 1 Initial check items – –
    2 Open and close the front door of the main body. – –
  • Code: 99-02
  • Description: Controller JAM (controller forced stop command)
    The controller transmits a forced stop command under a condition other than a paper size error during a print cycle.
  • Causes:
  • Troubleshooting Guides: 1 Initial check items – –
    2 Open and close the front door of the main body. – –
  • Code: 99-03
  • Description: Controller JAM (image processing)
    Image stabilization not completing a job.
  • Causes:
  • Troubleshooting Guides: 1 Initial check items – –
    2 Open and close the front door of the main body. – –
  • Code: 99-04
  • Description: Controller JAM (a job reservation in the main body is not released)
    A job reservation is not released after a lapse of a given time after that a print start command has been received.
  • Causes:
  • Troubleshooting Guides: 1 Initial check items – –
    2 Open and close the front door of the main body. – –
  • Code: 99-05
  • Description: Controller JAM (main body not starting a job)
    Paper is not taken up and fed in even with a print start command received. The job is not started even with a print start command received.
  • Causes:
  • Troubleshooting Guides: 1 Initial check items – –
    2 Open and close the front door of the main body. – –
  • Code: 99-06
  • Description: Controller JAM (print control on the main body is not completed)
    The print control does not complete even after a lapse of a given time after a print command has been received.
  • Causes:
  • Troubleshooting Guides: 1 Initial check items – –
    2 Open and close the front door of the main body. – –
  • Code: 99-07
  • Description: Controller JAM (main body not completing a job)
    The engine does not stop after a lapse of a given time after that a print has finished.
  • Causes:
  • Troubleshooting Guides: 1 Initial check items – –
    2 Open and close the front door of the main body. – –
  • Code: 99-08
  • Description: Controller JAM (finisher not starting a job)
    The finisher does not accept a print start command.
  • Causes:
  • Troubleshooting Guides: 1 Initial check items – –
    2 Open and close the front door of the main body. Or,
    open and close the front door of the finisher.
    – –
  • Code: 99-09
  • Description: Controller JAM (finisher not completing a job)
    • A paper exit or paper finishing process inside the finisher is not completed.
    • The finisher does not start during a reset procedure from the jam.
  • Causes:
  • Troubleshooting Guides: 1 Initial check items – –
    2 Open and close the front door of the main body. Or, open and close the front door of the finisher.
    – –
  • Code: C0002
  • Description: (1) When PC-118 or PC-218 is installed
    Paper feed communication error
    When the base board (BASEB) is receiving data, a communication error is detected.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
    • PC control board (PCCB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Correct or replace the harness connection between the main body and the paper feed cabinet if faulty.
    3. Rewrite the firmware.
    4. Replace PCCB.
    5. Replace CPUB.
    6. Replace BASEB.
  • Code: C0002
  • Description: (2) When PC-418 is installed
    Paper feed communication error
    When the base board (BASEB) is receiving data, a communication error is detected.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
    • PC control board (PCCB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Correct or replace the harness connection between the main body and the paper feed cabinet if faulty.
    3. Rewrite the firmware.
    4. Replace PCCB.
    5. Replace CPUB.
    6. Replace BASEB.
  • Code: C0106
  • Description: (1) When PC-118 or PC-218 is installed
    Tray 3 paper feed motor turning at abnormal timing
    • The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning.
    • The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary.
  • Causes: • Tray 3 paper feed motor (M111)
    • PC control board (PCCB)
  • Troubleshooting Guides: 1. Check the connector between M111-PCCB CN5 for proper connection and correct as necessary.
    2. Check the connector of M111 for proper drive coupling and correct as necessary.
    3. M111 load check
    • Check code: 28
    • Multi code: 9,11
    • Control signal: PCCB CN5-5 (CW/CCW)
    • Location of electrical component: PC-118/PC-218 4-C
    4. Replace M111.
    5. Replace PCCB.
  • Code: C0106
  • Description: (2) When PC-418 is installed
    LCT paper feed motor turning at abnormal timing
    • The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning.
    • The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary.
  • Causes: • Paper feed motor (M131)
    • PC control board (PCCB)
  • Troubleshooting Guides: 1. Check the connector between M131-PCCB CN5 for proper connection and correct as necessary.
    2. Check the connector of M131 for proper drive coupling and correct as necessary.
    3. M131 load check
    • Check code: 28
    • Multi code: 1,3
    • Control signal: PCCB CN5-5 (CW/CCW)
    • Location of electrical component: PC-418 5-J
    4. Replace M131.
    5. Replace PCCB.
  • Code: C0107
  • Description: (1) When PC-118 or PC-218 is installed
    Tray 3 vertical transport motor turning at abnormal timing
    • The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning.
    • The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary.
  • Causes: • Tray 3 vertical transport motor (M112)
    • PC control board (PCCB)
  • Troubleshooting Guides: 1. Check the connector between M112-PCCB CN5 for proper connection and correct as necessary.
    2. Check the connector of M112 for proper drive coupling and correct as necessary.
    3. M112 load check
    • Check code: 28
    • Multi code: 17,19
    • Control signal: PCCB CN5-13 (CW/CCW)
    • Location of electrical component: PC-118/PC-218 3 to 4-C
    4. Replace M112.
    5. Replace PCCB.
  • Code: C0107
  • Description: (2) When PC-418 is installed
    LCT vertical transport motor turning at abnormal timing
    • The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning.
    • The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary.
  • Causes: • Vertical transport motor (M132)
    • PC control board (PCCB)
  • Troubleshooting Guides: 1. Check the connector between M132-PCCB CN5 for proper connection and correct as necessary.
    2. Check the connector of M132 for proper drive coupling and correct as necessary.
    3. M132 load check
    • Check code: 28
    • Multi code: 5,7
    • Control signal: PCCB CN5-13 (CW/CCW)
    • Location of electrical component: PC-418 4-J
    4. Replace M132.
    5. Replace PCCB.
  • Code: C0108
  • Description: Tray 4 paper feed motor turning at abnormal timing (When PC-218 is installed)
    • The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning.
    • The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary.
  • Causes: • Tray 4 paper feed motor (M121)
    • PC control board (PCCB)
  • Troubleshooting Guides: 1. Check the connector between M121-PCCB CN9C for proper connection and correct as necessary.
    2. Check the connector of M121 for proper drive coupling and correct as necessary.
    3. M121 load check
    • Check code: 28
    • Multi code: 13,15
    • Control signal: PCCB CN9C-5 (CW/CCW)
    • Location of electrical component: PC-218 6-K
    4. Replace M121.
    5. Replace PCCB.
  • Code: C0109
  • Description: Tray 4 vertical transport motor turning at abnormal timing (When PC-218 is installed)
    • The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning.
    • The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary.
  • Causes: • Tray 4 vertical transport motor (M122)
    • PC control board (PCCB)
  • Troubleshooting Guides: 1. Check the connector between M122-PCCB CN9C for proper connection and correct as necessary.
    2. Check the connector of M122 for proper drive coupling and correct as necessary.
    3. M122 load check
    • Check code: 28
    • Multi code: 21,23
    • Control signal: PCCB CN9C-13 (CW/CCW)
    • Location of electrical component: PC-218 6-K
    4. Replace M122.
    5. Replace PCCB.
  • Code: C0202
  • Description: Tray 1 feeder up/down abnormality
    The tray 1 upper limit sensor (PS25) is not turned ON (blocked) even after the set period of time has elapsed after the paper lift-up operation for the drawer began.
  • Causes: • Tray 1 lift-up motor (M12)
    • Tray 1 upper limit sensor (PS25)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Remove the tray and check to see if a piece of paper is not left inside the machine.
    2. Check the connector between M12-BASEB CN7E for proper connection and correct as necessary.
    3. Check the connector of M12 for proper drive coupling and correct as necessary.
    4. Check the connector between PS25-relay CN53-BASEB CN5E for proper connection and correct as necessary.
    5. Check CPUB for proper installation and correct as necessary.
    6. PS25 I/O check, sensor check
    • Control signal: BASEB CN5E<A>-9 (ON)
    • Location of electrical component: 9-C
    7. M12 load check
    • Check code: 23
    • Multi code: 4
    • Control signal: BASEB CN7E<A>-11 to 12
    • Location of electrical component: 24-C
    8. Replace M12.
    9. Replace CPUB.
    10. Replace BASEB.
  • Code: C0204
  • Description: Tray 2 feeder up/down abnormality
    The tray 2 upper limit sensor (PS22) is not turned ON (blocked) even after the set period of time has elapsed after the paper lift-up operation for the drawer began.
  • Causes: • Tray 2 lift-up motor (M13)
    • Tray 2 upper limit sensor (PS22)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Remove the tray and check to see if a piece of paper is not left inside the machine.
    2. Check the connector between M13-BASEB CN7E for proper connection and correct as necessary.
    3. Check the connector of M13 for proper drive coupling and correct as necessary.
    4. Check the connector between PS22-relay CN55-BASEB CN5E for proper connection and correct as necessary.
    5. Check CPUB for proper installation and correct as necessary.
    6. PS22 I/O check, sensor check
    • Control signal: BASEB CN5E<B>-9 (ON)
    • Location of electrical component: 11-C
    7. M13 load check
    • Check code: 23
    • Multi code: 5
    • Control signal: BASEB CN7E<A>-13 to 14
    • Location of electrical component: 23-C
    8. Replace M13.
    9. Replace CPUB.
    10. Replace BASEB.
  • Code: C0206
  • Description: Tray 3 lift-up failure (When PC-118 or PC-218 is installed)
    The tray 3 upper limit sensor (PS116) is not turned ON (blocked) even after the set period of time has elapsed after the paper lift-up operation for the drawer began.
  • Causes: • Tray 3 lift-up motor (M113)
    • Tray 3 upper limit sensor (PS116)
    • PC control board (PCCB)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Remove the tray and check to see if a piece of paper is not left inside the machine.
    2. Check the connector between M113-PCCB CN6C for proper connection and correct as necessary.
    3. Check the connector of M113 for proper drive coupling and correct as necessary.
    4. Check the connector between PS116-relay CN24-PCCB CN4 for proper connection and correct as necessary.
    5. Check CPUB for proper installation and correct as necessary.
    6. PS116 I/O check, sensor check
    • Control signal: PCCB CN4-3 (ON)
    • Location of electrical component: PC-118/PC-218 7-C
    7. M113 load check
    • Check code: 23
    • Multi code: 6
    • Control signal: PCCB CN6C-8 to 9
    • Location of electrical component: PC-118/PC-218 2-C
    8. Replace M113.
    9. Replace PCCB.
    10. Replace CPUB.
    11. Replace BASEB.
  • Code: C0208
  • Description: Tray 4 lift-up failure (When PC-218 is installed)
    The tray 4 upper limit sensor (PS126) is not turned ON (blocked) even after the set period of time has elapsed after the paper lift-up operation for the drawer began.
  • Causes: • Tray 4 lift-up motor (M123)
    • Tray 4 upper limit sensor (PS126)
    • PC control board (PCCB)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Remove the tray and check to see if a piece of paper is not left inside the machine.
    2. Check the connector between M123-PCCB CN8C for proper connection and correct as necessary.
    3. Check the connector of M123 for proper drive coupling and correct as necessary.
    4. Check the connector between PS126-relay CN47-PCCB CN7C for proper connection and correct as necessary.
    5. Check CPUB for proper installation and correct as necessary.
    6. PS126 I/O check, sensor check
    • Control signal: PCCB CN7C-3 (ON)
    • Location of electrical component: PC-218 8-K
    7. M123 load check
    • Check code: 23
    • Multi code: 7
    • Control signal: PCCB CN8C-8 to 9
    • Location of electrical component: PC-218 5-K
    8. Replace M123.
    9. Replace PCCB.
    10. Replace CPUB.
    11. Replace BASEB.
  • Code: C0210
  • Description: LCT lift failure (When PC-418 is installed)
    • The main tray upper limit sensor (PS136) is not turned ON (blocked) even after the set period of time has elapsed after the paper lift-up operation for the main tray began.
    • The shifter stop / lower limit position sensor (PS138) is not turned OFF (unblocked) even after the set period of time has elapsed after the paper lift-up operation for the drawer began.
    • The main tray upper limit sensor (PS136) is not turned ON (blocked) even after the set period of time has elapsed after the paper lift-up operating.
    • The main tray upper limit sensor (PS136) is not turned OFF (unblocked) even after the set period of time has elapsed after the paper lift-down operation began.
    • The shifter stop / lower limit position sensor (PS138) is not turned ON (blocked) even after the set period of time has elapsed after the paper lift-down operation began.
  • Causes: • Main tray upper limit sensor (PS136)
    • Shifter stop / lower limit position sensor (PS138)
    • Elevator motor (M134)
    • PC control board (PCCB)
  • Troubleshooting Guides: 1. Remove the tray and check to see if a piece of paper is not left inside the machine.
    2. Check the connector between M134-PCCB CN10L for proper connection and correct as necessary.
    3. Check the connector of M134 for proper drive coupling and correct as necessary.
    4. Check the connector between PS136-relay CN1-PCCB CN4 for proper connection and correct as necessary.
    5. Check the connector between PS138-relay CN16-PCCB CN14L for proper connection and correct as necessary.
    6. PS136 I/O check, sensor check
    • Control signal: PCCB CN4-3 (ON)
    • Location of electrical component: PC-418 8-J
    7. PS138 I/O check, sensor check
    • Control signal: PCCB CN14L-6 (ON)
    • Location of electrical component: PC-418 4-J
    8. M134 load check
    • Check code: 23
    • Multi code: 9, 10
    • Control signal: PCCB CN8C-8 to 9
    • Location of electrical component: PC-418 5-K
    9. Replace M134.
    10. Replace PCCB.
  • Code: C0211
  • Description: Manual feed up/down abnormality
    • The bypass tray lift-up position sensor (PS26) is not turned OFF (unblock) even after the transport motor (M1) rotates for a given period of time after the position is switched from stand by position at lift-up plate to the feed position.
    • The bypass lift-up position sensor (PS26) is not turned ON (blocked) even after the transport motor (M1) rotates for a given period of time after the position is switched from stand by position at lift-up plate to the feed position.
  • Causes: • Transport motor (M1)
    • Bypass pick-up solenoid (SD1)
    • Bypass tray lift-up position sensor (PS26)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between M1-BASEB CN11E for proper connection and correct as necessary.
    2. Check the connector of M1 for proper drive coupling and correct as necessary.
    3. Check the connector between PS26-relay CN50-BASEB CN30E for proper connection and correct as necessary.
    4. Check the connector between SD1-relay CN123-relay CN50-BASEB CN30E for proper connection and correct as necessary.
    5. Check CPUB for proper installation and correct as necessary.
    6. PS26 I/O check, sensor check
    • Control signal: BASEB CN30E-7 (ON)
    • Location of electrical component: 13-C
    7. SD1 load check
    • Check code: 23
    • Multi code: 3
    • Control signal: BASEB CN30E-4 (ON)
    • Location of electrical component: 13-C
    8. M1 load check
    • Check code: 40
    • Multi code: 1,3
    • Control signal: BASEB CN11E-4 (REM), BASEB CN11E-7 (FGP)
    • Location of electrical component: 3-C
    9. Replace M1.
    10. Replace CPUB.
    11. Replace BASEB.
  • Code: C0214
  • Description: LCT shift failure (When PC-418 is installed)
    • The paper removal method and proper paper load method continuously appear on the control panel three times.
    • The shifter stop / lower limit position sensor (PS138) is not turned ON (blocked) even after the set period of time has elapsed after the shift operation began (shift to the right).
    • The shifter home sensor (PS139) is not turned OFF (unblocked) even after the set period of time has elapsed after the shift operation began (shift to the right).
    • The shifter stop / lower limit position sensor (PS138) is not turned OFF (unblocked) even after the set period of time has elapsed after the return operation began (shift to the left).
    • The shifter home sensor (PS139) is not turned ON (blocked) even after the set period of time has elapsed after the return operation began (shift to the left).
  • Causes: • Shifter stop / lower limit position sensor (PS138)
    • Shifter home sensor (PS139)
    • Shifter motor (M133)
    • PC control board (PCCB)
  • Troubleshooting Guides: 1. Check if paper is loaded properly.
    2. Remove the tray and check to see if a piece of paper is not left inside the machine.
    3. Check the connector between M133-PCCB CN10L for proper connection and correct as necessary.
    4. Check the connector of M133 for proper drive coupling and correct as necessary.
    5. Check the connector between PS138-relay CN16-PCCB CN14L for proper connection and correct as necessary.
    6. Check the connector between PS139-relay CN16-PCCB CN14L for proper connection and correct as necessary.
    7. PS138 I/O check, sensor check
    • Control signal: PCCB CN14L-6 (ON)
    • Location of electrical component: PC-418 4-J
    8. PS139 I/O check, sensor check
    • Control signal: PCCB CN14L-3 (ON)
    • Location of electrical component: PC-418 4-J
    9. M133 load check
    • Check code: 23
    • Multi code: 11, 12
    • Control signal: PCCB CN10L-3 to 4
    • Location of electrical component: PC-418 6-J
    10. Replace M133.
    11. Replace PCCB.
  • Code: C1004, C1014
  • Description: (1) When FS-533 is installed
    • C1004: Finisher communication error (Engine detection)
    • C1014: Finisher communication error (Finisher detection)
    When a communication error is detected between the base board (BASEB) and the FS control board (FSCB).
  • Causes: • FS control board (FSCB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Rewrite the firmware.
    3. Replace FSCB.
    4. Replace BASEB.
  • Code: C1004, C1014
  • Description: (2) When FS-539 or FS-539SD is installed
    • C1004: Finisher communication error (Engine detection)
    • C1014: Finisher communication error (Finisher detection)
    When a communication error is detected between the base board (BASEB) and the FS control board (FSCB).
  • Causes: • FS control board (FSCB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Rewrite the firmware.
    3. Replace FSCB.
    4. Replace BASEB.
  • Code: C1004, C1014
  • Description: (3) When JS-506 is installed
    • C1004: Finisher communication error (Engine detection)
    • C1014: Finisher communication error (Finisher detection)
    When a communication error is detected between the base board (BASEB) and the JS control board (JSCB).
  • Causes: JS control board (JSCB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Rewrite the firmware.
    3. Replace JSCB.
  • Code: C1081, C1082
  • Description: (1) When FS-539SD is installed
    • C1081: SD communication error (Finisher detection)
    • C1082: SD communication error (SD detection)
    When a communication error is detected between the FS control board (FSCB) and the SD control board (SDCB).
  • Causes: • SD control board (SDCB)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Rewrite the firmware.
    3. Replace SDCB.
    4. Replace FSCB.
  • Code: C1102
  • Description: (1) When FS-533 is installed
    Tray lift up motor drive malfunction
    • While the exit tray is being lifted, the paper exit tray home sensor (PS107) is not turned OFF (unblocked) after the set period of time has elapsed after the tray lift up motor (M109) is energized.
    • While the exit tray is being lowered, the paper exit tray home sensor (PS107) is not turned ON (blocked) after the set period of time has elapsed after the tray lift up motor (M109) is energized.
  • Causes: • Tray lift up motor (M109)
    • Paper exit tray home sensor (PS107)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1. Check the connector between M109-FSCB CN108 for proper connection and correct as necessary.
    2. Check the connector of M109 for proper drive coupling and correct as necessary.
    3. Check the connector between PS107-FSCB CN110 for proper connection and correct as necessary.
    4. PS107 I/O check, sensor check
    • Control signal: FSCB CN110
    • Location of electrical component: FS-533 7-D to E
    5. M109 operation check
    • Control signal: FSCB CN108
    • Location of electrical component: FS-533 10-E
    6. Replace M109.
    7. FSCB CP109 conduction check
    8. Replace FSCB.
  • Code: C1102
  • Description: (2) When FS-539 or FS-539SD is installed
    Main tray up/down motor drive malfunction
    • While the exit tray is being lifted, the main tray upper position sensor (PS26/PS27) or main tray empty sensor (PS39) is not turned ON (blocked) after the set period of time has elapsed after the main tray up/ down motor (M11) is energized.
    • While the exit tray is being lowered, the main tray full sensor (PS29) is not turned ON (blocked) after the set period of time has elapsed after the main tray up/down motor (M11) is energized.
  • Causes: • Main tray up/down motor (M11)
    • Main tray upper position sensor/Rr (PS26)
    • Main tray upper position sensor/Fr (PS27)
    • Main tray full sensor (PS29)
    • Main tray empty sensor (PS39)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1. Check the connector between M11-FSCB J9 for proper connection and correct as necessary.
    2. Check the connector of M11 for proper drive coupling and correct as necessary.
    3. Check the connector between PS26-relay CN1-FSCB J14 for proper connection and correct as necessary.
    4. Check the connector between PS27-relay CN1-FSCB J14 for proper connection and correct as necessary.
    5. Check the connector between PS29-relay CN2-FSCB J14 for proper connection and correct as necessary.
    6. Check the connector between PS39-relay CN1-FSCB J14 for proper connection and correct as necessary.
    7. PS26 I/O check, sensor check
    • Control signal: FSCB J14<A>-5 (ON)
    • Location of electrical component: FS-539/FS-539SD 2-C
    8. PS27 I/O check, sensor check
    • Control signal: FSCB J14<A>-15 (ON)
    • Location of electrical component: FS-539/FS-539SD 2-C
    9. PS29 I/O check, sensor check
    • Control signal: FSCB J14<B>-11 (ON)
    • Location of electrical component: FS-539/FS-539SD 3-C
    10. PS39 I/O check, sensor check
    • Control signal: FSCB J14<B>-8 (ON)
    • Location of electrical component: FS-539/FS-539SD 3-C
    11. M11 operation check
    • Control signal: FSCB J9<A>-9 to 14
    • Location of electrical component: FS-539/FS-539SD 12-C
    12. Replace M11.
    13. FSCB F3 or F9 conduction check.
    14. Replace FSCB.
  • Code: C1103
  • Description: (1) When FS-533 is installed
    Alignment motor/Fr drive malfunction
    • The alignment plate home sensor/Fr (PS108) is not turned OFF (unblocked) after the set period of time has elapsed after the plate drive starts from the home position.
    • The alignment plate home sensor/Fr (PS108) is not turned ON (blocked) after the set period of time has elapsed after the alignment motor/Fr (M105) is energized when the plate returned to the home position.
  • Causes: • Alignment motor/Fr (M105)
    • Alignment plate home sensor/Fr (PS108)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1. Check the connector between M105-FSCB CN102 for proper connection and correct as necessary.
    2. Check the connector of M105 for proper drive coupling and correct as necessary.
    3. Check the connector between PS108-FSCB CN102 for proper connection and correct as necessary.
    4. PS108 I/O check, sensor check
    • Control signal: FSCB CN102
    • Location of electrical component: FS-533 7-J
    5. M105 operation check
    • Control signal: FSCB CN102
    • Location of electrical component: FS-533 7-J
    6. Replace M105.
    7. FSCB CP105 conduction check
    8. Replace FSCB.
  • Code: C1103
  • Description: (2) When FS-539 or FS-539SD is installed
    Alignment motor/Fr drive malfunction
    • The alignment plate home sensor/Fr (PS12) is not turned OFF (unblocked) after the set period of time has elapsed after the plate drive starts from the home position.
    • The alignment plate home sensor/Fr (PS12) is not turned ON (blocked) after the set period of time has elapsed after the alignment motor/Fr (M7) is energized when the plate returned to the home position.
    • The alignment plate/Fr does not reach the specified position within the set period of time.
  • Causes: • Alignment motor/Fr (M7)
    • Alignment plate home sensor/Fr (PS12)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1. Check the connector between M7-relay CN13-FSCB J4 for proper connection and correct as necessary.
    2. Check the connector of M7 for proper drive coupling and correct as necessary.
    3. Check the connector between PS12-FSCB J4 for proper connection and correct as necessary.
    4. PS12 I/O check, sensor check
    • Control signal: FSCB J4<B>-4 (ON)
    • Location of electrical component: FS-539/FS-539SD 14-C
    5. M7 operation check
    • Control signal: FSCB J4<A>-5 to 8
    • Location of electrical component: FS-539/FS-539SD 13 to 14-C
    6. Replace M7.
    7. Replace FSCB.
  • Code: C1105
  • Description: (1) When FS-539 or FS-539SD is installed
    Bundle eject motor drive malfunction
    The gripper home sensor (PS18) is not turned OFF (blocked) or ON (unblocked) even after the set period of time has elapsed after the bundle eject motor (M10) is energized.
  • Causes: • Bundle eject motor (M10)
    • Gripper home sensor (PS18)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1. Check the connector between M10-relay CN7A-FSCB J13 for proper connection and correct as necessary.
    2. Check the connector of M10 for proper drive coupling and correct as necessary.
    3. Check the connector between PS18-relay CN7A-FSCB J13 for proper connection and correct as necessary.
    4. PS18 I/O check, sensor check
    • Control signal: FSCB J13-13 (ON)
    • Location of electrical component: FS-539/FS-539SD 16-C
    5. M10 operation check
    • Control signal: FSCB J13-1 to 2
    • Location of electrical component: FS-539/FS-539SD 17-C
    6. Replace M10.
    7. FSCB F8 conduction check
    8. Replace FSCB.
  • Code: C1106
  • Description: (1) When FS-533 is installed
    Stapler movement motor drive malfunction
    • The stapler home sensor (PS110) is not turned OFF (unblocked) after the set period of time has elapsed after the stapler drive starts from the home position.
    • The stapler home sensor (PS110) is not turned ON (blocked) after the set period of time has elapsed after the stapler movement motor (M107) is energized when the stapler returned to the home position.
  • Causes: • Stapler movement motor (M107)
    • Stapler home sensor (PS110)
    • Stapler relay board (STRYB)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1. Check the connector between M107-STREYB CN123 for proper connection and correct as necessary.
    2. Check the connector of M107 for proper drive coupling and correct as necessary.
    3. Check the connector between PS110-FSCB CN110 for proper connection and correct as necessary.
    4. PS110 I/O check, sensor check
    • Control signal: FSCB CN110
    • Location of electrical component: FS-533 8-D to E
    5. M107 operation check
    • Control signal: STRYB CN123-5 to 8
    • Location of electrical component: FS-533 5-L
    6. Replace M107.
    7. Replace STRYB.
    8. FSCB CP107 conduction check
    9. Replace FSCB.
  • Code: C1106
  • Description: (2) When FS-539 or FS-539SD is installed
    Stapler movement motor drive malfunction
    • The stapler home sensor (PS35) is not turned OFF (unblocked) after the set period of time has elapsed after the stapler drive starts from the home position.
    • The stapler home sensor (PS35) is not turned ON (blocked) after the set period of time has elapsed after the stapler movement motor (M13) is energized when the stapler returned to the home position.
    • The stapler does not reach the specified position within the set period of time.
  • Causes: • Stapler movement motor (M13)
    • Stapler home sensor (PS35)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1. Check the connector between M13-relay CN3-FSCB J11 for proper connection and correct as necessary.
    2. Check the connector of M13 for proper drive coupling and correct as necessary.
    3. Check the connector between PS35-relay CN18-FSCB J21 for proper connection and correct as necessary.
    4. PS35 I/O check, sensor check
    • Control signal: FSCB J21-6 (ON)
    • Location of electrical component: FS-539/FS-539SD 6-C
    5. M13 operation check
    • Control signal: FSCB J11<A>-1 to 4
    • Location of electrical component: FS-539/FS-539SD 4-C
    6. Replace M13.
    7. FSCB F8 or F10 conduction check
    8. Replace FSCB.
  • Code: C1109
  • Description: (1) When FS-533 is installed
    Stapler motor drive malfunction
    The stapler home sensor (PS110) is not turned ON (blocked) even after the set period of time has elapsed after the stapler motor is energized.
  • Causes: • Stapler unit
    • Stapler home sensor (PS110)
    • Stapler relay board (STRYB)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1. Check the connector between the stapler unit-STRYB CN122, CN123 for proper connection and correct as necessary.
    2. Check the connector of the stapler unit for proper drive coupling and correct as necessary.
    3. Check the connector between PS110-FSCB CN110 for proper connection and correct as necessary.
    4. PS110 I/O check, sensor check
    • Control signal: FSCB CN110
    • Location of electrical component: FS-533 8-D to E
    5. Replace the stapler unit.
    6. Replace STRYB.
    7. Replace FSCB.
  • Code: C1109
  • Description: (2) When FS-539 or FS-539SD is installed
    Stapler motor drive malfunction
    • The stapler sensor is not turned OFF or ON even after the set period of time has elapsed after the stapler motor is energized.
    • The stapler center position sensor (PS24) is turned ON (blocked), when the stapler motor is running.
  • Causes: • Stapler unit
    • Stapler center position sensor (PS24)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1. Check the connector between the stapler unit-relay CN6-FSCB J11 for proper connection and correct as necessary.
    2. Check the connector of the stapler unit for proper drive coupling and correct as necessary.
    3. Check the connector between PS24-relay CN3-FSCB J11 for proper connection and correct as necessary.
    4. PS24 I/O check, sensor check
    • Control signal: FSCB J11<B>-6 (ON)
    • Location of electrical component: FS-539/FS-539SD 5-C
    5. Replace the stapler unit.
    6. Replace FSCB.
  • Code: C1112
  • Description: (1) When FS-539SD is installed
    Stapler motor malfunction
    • The stapler home sensor is not turned ON even after the set period of time has elapsed while the stapler motor is energized.
    • The stapler home sensor is not turned OFF even after the set period of time has elapsed after the stapler home sensor is turned ON.
  • Causes: • Stapler unit
    • SD control board (SDCB)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1. Check the connector between the stapler unit-SDCB J4 for proper connection and correct as necessary.
    2. Check the connector of the stapler unit for proper drive coupling and correct as necessary.
    3. Replace the stapler unit.
    4. Replace SDCB.
    5. Replace FSCB.
  • Code: C1113
  • Description: (1) When FS-539SD is installed
    Stopper drive motor malfunction
    The stopper home sensor (PS106) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed after the stopper drive motor (M104) is energized.
  • Causes: • Stopper drive motor (M104)
    • Stopper home sensor (PS106)
    • SD control board (SDCB)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1. Check the connector between M104-SDCB J10 for proper connection and correct as necessary.
    2. Check the connector of M104 for proper drive coupling and correct as necessary.
    3. Check the connector between PS106-SDCB J10 for proper connection and correct as necessary.
    4. PS106 I/O check, sensor check
    • Control signal: SDCB J10-5 (ON)
    • Location of electrical component: FS-539/FS-539SD 2-P
    5. M104 operation check
    • Control signal: SDCB J10-6 to 9
    • Location of electrical component: FS-539/FS-539SD 2-P
    6. Replace M104.
    7. Replace SDCB.
    8. Replace FSCB.
  • Code: C1114
  • Description: (1) When FS-539SD is installed
    Alignment motor drive malfunction
    The alignment home sensor (PS104) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed after the alignment motor (M103) is energized.
  • Causes: • Alignment motor (M103)
    • Alignment home sensor (PS104)
    • SD control board (SDCB)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1. Check the connector between M103-relay CN26-SDCB J7 for proper connection and correct as necessary.
    2. Check the connector of M103 for proper drive coupling and correct as necessary.
    3. Check the connector between PS104-relay CN26-SDCB J7 for proper connection and correct as necessary.
    4. PS104 I/O check, sensor check
    • Control signal: SDCB J7-6 (ON)
    • Location of electrical component: FS-539/FS-539SD 6-P
    5. M103 operation check
    • Control signal: SDCB J7-7 to 10
    • Location of electrical component: FS-539/FS-539SD 6-P
    6. Replace M103.
    7. Replace SDCB.
    8. Replace FSCB.
  • Code: C1115
  • Description: (1) When FS-539SD is installed
    Center fold knife motor malfunction
    The center fold knife home sensor (PS108) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed after the center fold knife motor (M109) is energized.
  • Causes: • Center fold knife motor (M109)
    • Center fold knife home sensor (PS108)
    • SD control board (SDCB)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1. Check the connector between M109-SDCB J11 for proper connection and correct as necessary.
    2. Check the connector of M109 for proper drive coupling and correct as necessary.
    3. Check the connector between PS108-relay CN26-SDCB J7 for proper connection and correct as necessary.
    4. PS108 I/O check, sensor check
    • Control signal: SDCB J7-3 (ON)
    • Location of electrical component: FS-539/FS-539SD 6 to 7-P
    5. M109 operation check
    • Control signal: SDCB J11-11 to 20
    • Location of electrical component: FS-539/FS-539SD 2-L
    6. Replace M109.
    7. Replace SDCB.
    8. Replace FSCB.
  • Code: C1132
  • Description: (1) When FS-533+PK-519 is installed
    Punch motor drive malfunction
    • The puncher drive cam sensor (PS203) or puncher home sensor (PS204) is not turned ON (blocked) or OFF (unblocked) even after the set period of time has elapsed while the punch motor (M201) is energized.
    • The punch motor sensor (PS202) is not turned ON when the punch motor (M201) driven.
    • The holes with other marketing area is set in [Service Mode] -> [Finisher] -> [Punch option setting].
  • Causes: • Punch motor (M201)
    • Punch motor sensor (PS202)
    • Puncher drive cam sensor (PS203)
    • Puncher home sensor (PS204)
    • PK control board (PKCB)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1. Check the number of the holes in [Service Mode] -> [Finisher] -> [Punch option setting].
    2. Check the connector between M201-PKCB CN203 for proper connection and correct as necessary.
    3. Check the connector of M201 for proper drive coupling and correct as necessary.
    4. Check the connector between PS202-PKCB CN204 for proper connection and correct as necessary.
    5. Check the connector between PS203-PKCB CN204 for proper connection and correct as necessary.
    6. Check the connector between PS204-PKCB CN204 for proper connection and correct as necessary.
    7. PS202 I/O check, sensor check
    • Control signal: PKCB CN204
    • Location of electrical component: FS-533 (PK-519) 5-C
    8. PS203 I/O check, sensor check
    • Control signal: PKCB CN204
    • Location of electrical component: FS-533 (PK-519) 6-C
    9. PS204 I/O check, sensor check
    • Control signal: PKCB CN204
    • Location of electrical component: FS-533 (PK-519) 6-C
    10. M201 operation check
    • Control signal: PKCB CN203-1 to 2
    • Location of electrical component: FS-533 (PK-519) 4-C
    11. Replace M201.
    12. PKCB F201 conduction check
    13. Replace PKCB.
    14. Replace FSCB.
  • Code: C1132
  • Description: (2) When FS-539+PK-524 or FS-539SD+PK-524 is installed
    Punch drive motor drive malfunction
    The punch home sensor (PS1) is not turned ON (unblocked) or OFF (blocked) even after the set period of time has elapsed while the punch drive motor (M1) is energized.
  • Causes: • Punch drive motor (M1)
    • Punch home sensor (PS1)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1. Check the connector between M1-FSCB J7 for proper connection and correct as necessary.
    2. Check the connector of M1 for proper drive coupling and correct as necessary.
    3. Check the connector between PS1-FSCB J7 for proper connection and correct as necessary.
    4. PS1 I/O check, sensor check
    • Control signal: FSCB J7-5 (ON)
    • Location of electrical component: FS-539/FS-539SD 13-K
    5. M1 operation check
    • Control signal: FSCB J7-7 to 8
    • Location of electrical component: FS-539/FS-539SD 13-K
    6. Replace M1.
    7. Replace FSCB.
  • Code: C1140
  • Description: (1) When FS-533 is installed
    Alignment motor/Rr drive malfunction
    • The alignment plate home sensor/Rr (PS109) is not turned OFF (unblocked) after the set period of time has elapsed after the plate drive starts from the home position.
    • The alignment plate home sensor/Rr (PS109) is not turned ON (blocked) after the set period of time has elapsed while the alignment motor/Rr (M106) is energized when the plate returned to the home position.
  • Causes: • Alignment motor/Rr (M106)
    • Alignment plate home sensor/Rr (PS109)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1. Check the connector between M106-FSCB CN102 for proper connection and correct as necessary.
    2. Check the connector of M106 for proper drive coupling and correct as necessary.
    3. Check the connector between PS109-FSCB CN102 for proper connection and correct as necessary.
    4. PS109 I/O check, sensor check
    • Control signal: FSCB CN102
    • Location of electrical component: FS-533 7-J
    5. M106 operation check
    • Control signal: FSCB CN102
    • Location of electrical component: FS-533 8-J
    6. Replace M106.
    7. FSCB CP105 conduction check
    8. Replace FSCB.
  • Code: C1140
  • Description: (2) When FS-539 or FS-539SD is installed
    Alignment motor/Rr drive malfunction
    • The alignment plate home sensor/Rr (PS13) is not turned OFF (unblocked) after the set period of time has elapsed after the plate drive starts from the home position.
    • The alignment plate home sensor/Rr (PS13) is not turned ON (blocked) after the set period of time has elapsed while the alignment motor/Rr (M8) is energized when the plate returned to the home position.
    • The plate does not reach the specified position within the set period of time.
  • Causes: • Alignment motor/Rr (M8)
    • Alignment plate home sensor/Rr (PS13)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1. Check the connector between M8-relay CN19-FSCB J12 for proper connection and correct as necessary.
    2. Check the connector of M8 for proper drive coupling and correct as necessary.
    3. Check the connector between PS13-FSCB J9 for proper connection and correct as necessary.
    4. PS13 I/O check, sensor check
    • Control signal: FSCB J9<B>-12 (ON)
    • Location of electrical component: FS-539/FS-539SD 10-C
    5. M8 operation check
    • Control signal: FSCB J12-13 to 16
    • Location of electrical component: FS-539/FS-539SD 7-C
    6. Replace M8.
    7. Replace FSCB.
  • Code: C1141
  • Description: (1) When FS-539 or FS-539SD is installed
    FNS paddle motor drive malfunction
    The upper paddle home sensor (PS14) is not turned OFF (blocked) or ON (unblocked) even after the set period of time has elapsed while the FNS paddle motor (M5) is energized.
  • Causes: • FNS paddle motor (M5)
    • Upper paddle home sensor (PS14)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1. Check the connector between M5-FSCB J4 for proper connection and correct as necessary.
    2. Check the connector of M5 for proper drive coupling and correct as necessary.
    3. Check the connector between PS14-FSCB J4 for proper connection and correct as necessary.
    4. PS14 I/O check, sensor check
    • Control signal: FSCB J4<B>-7 (ON)
    • Location of electrical component: FS-539/FS-539SD 15-C
    5. M5 operation check
    • Control signal: FSCB J4<A>-12 to 15
    • Location of electrical component: FS-539/FS-539SD 14-C
    6. Replace M5.
    7. Replace FSCB.
  • Code: C1144
  • Description: (1) When FS-539 or FS-539SD is installed
    Pre-eject drive motor drive malfunction
    • The pre-eject home sensor (PS21) is not turned OFF (unblocked) after the set period of time has elapsed after the trailing edge stopper drive starts from the home position. Or, the trailing edge stopper does not reach the specified position within the set period of time.
    • The pre-eject home sensor (PS21) is not turned ON (blocked) after the set period of time has elapsed after the pre-eject drive motor (M9) is energized when the trailing edge stopper returned to the home position.
  • Causes: • Pre-eject drive motor (M9)
    • Pre-eject home sensor (PS21)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1. Check the connector between M9-relay CN7A-FSCB J13 for proper connection and correct as necessary.
    2. Check the connector of M9 for proper drive coupling and correct as necessary.
    3. Check the connector between PS21-relay CN8-relay CN7B-FSCB J12 for proper connection and correct as necessary.
    4. PS21 I/O check, sensor check
    • Control signal: FSCB J12-6 (ON)
    • Location of electrical component: FS-539/FS-539SD 8-C
    5. M9 operation check
    • Control signal: FSCB J13-3 to 4
    • Location of electrical component: FS-539/FS-539SD 17-C
    6. Replace M9.
    7. FSCB F8 conduction check
    8. Replace FSCB.
  • Code: C1145
  • Description: (1) When FS-539 or FS-539SD is installed
    Trailing edge stopper motor drive malfunction
    • The trailing edge stopper home sensor (PS20) is not turned OFF (unblocked) after the set period of time has elapsed after the trailing edge stopper drive starts from the home position.
    • The trailing edge stopper home sensor (PS20) is not turned ON (blocked) after the laps of give time after the trailing edge stopper motor (M6) is energized when trailing edge stopper returned to the home position.
  • Causes: • Trailing edge stopper motor (M6)
    • Trailing edge stopper home sensor (PS20)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1. Check the connector between M6-FSCB J5 for proper connection and correct as necessary.
    2. Check the connector of M6 for proper drive coupling and correct as necessary.
    3. Check the connector between PS20-relay CN13-FSCB J4 for proper connection and correct as necessary.
    4. PS20 I/O check, sensor check
    • Control signal: FSCB J4<A>-11 (ON)
    • Location of electrical component: FS-539/FS-539SD 14-C
    5. M6 operation check
    • Control signal: FSCB J5-13 to 16
    • Location of electrical component: FS-539/FS-539SD 15-K
    6. Replace M6.
    7. Replace FSCB.
  • Code: C1156
  • Description: (1) When FS-539SD is installed
    SD paddle motor malfunction
    The paddle home sensor (PS105) is not turned OFF (blocked) or ON (unblocked) even after the set period of time has elapsed while the SD paddle motor (M107) is energized.
  • Causes: • SD paddle motor (M107)
    • Paddle home sensor (PS105)
    • SD control board (SDCB)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1. Check the connector between M107-SDCB J8 for proper connection and correct as necessary.
    2. Check the connector of M107 for proper drive coupling and correct as necessary.
    3. Check the connector between PS105-SDCB J8 for proper connection and correct as necessary.
    4. PS105 I/O check, sensor check
    • Control signal: SDCB J8-3 (ON)
    • Location of electrical component: FS-539/FS-539SD 4-P
    5. M107 operation check
    • Control signal: SDCB J8-4 to 7
    • Location of electrical component: FS-539/FS-539SD 4-P
    6. Replace M107.
    7. Replace SDCB.
    8. Replace FSCB.
  • Code: C1182
  • Description: Shift motor drive malfunction
    <When JS-506 is installed>
    • The tray shift home sensor (PS1) is not turned ON (blocked) after the set period of time has elapsed after the tray shift motor (M1) is turned ON (start of moving to the home position.)
    • The tray shift home sensor (PS1) is not turned OFF (unblocked) after the set period of time has elapsed after the tray shift motor (M1) is turned ON (start of moving to the shift position.)
  • Causes: <When JS-506 is installed>
    • Tray shift motor (M1)
    • Tray shift home sensor (PS1)
    • JS control board (JSCB)
  • Troubleshooting Guides: 1. Check the connector between M1-JSCB CN208 for proper connection and correct as necessary.
    2. Check the connector of M1 for proper drive coupling and correct as necessary.
    3. Check the connector between PS1-JSCB CN208 for proper connection and correct as necessary.
    4. PS1 I/O check, sensor check
    • Control signal: JSCB CN208-5 (ON)
    • Location of electrical component: JS-506 5-C
    5. M1 operation check
    • Control signal: JSCB CN208-1 (DRV)
    • Location of electrical component: JS-506 4 to 5-C
    6. Replace M1.
    7. JSCB ICP3 conduction check
    8. Replace JSCB.
  • Code: C1184
  • Description: (1) When FS-539 or FS-539SD is installed
    Paper delivery control motor drive malfunction
    • The paper delivery control home sensor (PS28) is not turned OFF (blocked) after the set period of time has elapsed after the paper detection lever drive starts from the home position.
    • The paper delivery control home sensor (PS28) is not turned ON (unblocked) after the set period of time has elapsed after the paper delivery control motor (M12) is energized when the paper detection lever returned to the home position.
  • Causes: • Paper delivery control motor (M12)
    • Paper delivery control home sensor (PS28)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1. Check the connector between M12-FSCB J14 for proper connection and correct as necessary.
    2. Check the connector of M12 for proper drive coupling and correct as necessary.
    3. Check the connector between PS28-relay CN1-FSCB J14 for proper connection and correct as necessary.
    4. PS28 I/O check, sensor check
    • Control signal: FSCB J14<A>-12 (ON)
    • Location of electrical component: FS-539/FS-539SD 2-C
    5. M12 operation check
    • Control signal: FSCB J14<A>-9 to 12
    • Location of electrical component: FS-539/FS-539SD 1-C
    6. Replace M12.
    7. Replace FSCB.
  • Code: C1195
  • Description: (1) When FS-539SD is installed
    Paper discharge control motor malfunction
    The curl cover detection sensor (PS102) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed after the paper discharge control motor (M102) is energized.
  • Causes: • Paper discharge control motor (M102)
    • Curl cover detection sensor (PS102)
    • SD control board (SDCB)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1. Check the connector between M102-relay CN22-relay CN21-SDCB J5 for proper connection and correct as necessary.
    2. Check the connector of M102 for proper drive coupling and correct as necessary.
    3. Check the connector between PS102-relay CN22-relay CN21-SDCB J5 for proper connection and correct as necessary.
    4. PS102 I/O check, sensor check
    • Control signal: SDCB J5-3 (ON)
    • Location of electrical component: FS-539/FS-539SD 4-L
    5. M102 operation check
    • Control signal: SDCB J5-4 to 7
    • Location of electrical component: FS-539/FS-539SD 4-L
    6. Replace M102.
    7. Replace SDCB.
    8. Replace FSCB.
  • Code: C1196
  • Description: (1) When FS-539SD is installed
    Center fold guide motor malfunction
    The guide home sensor (PS107) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed after the center fold guide motor (M106) is energized.
  • Causes: • Center fold guide motor (M106)
    • Guide home sensor (PS107)
    • SD control board (SDCB)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1. Check the connector between M106-SDCB J9 for proper connection and correct as necessary.
    2. Check the connector of M106 for proper drive coupling and correct as necessary.
    3. Check the connector between PS107-SDCB J9 for proper connection and correct as necessary.
    4. PS107 I/O check, sensor check
    • Control signal: SDCB J9-6 (ON)
    • Location of electrical component: FS-539/FS-539SD 5-P
    5. M106 operation check
    • Control signal: SDCB J9-7 to 10
    • Location of electrical component: FS-539/FS-539SD 4-P
    6. Replace M106.
    7. Replace SDCB.
    8. Replace FSCB.
  • Code: C1197
  • Description: (1) When FS-539SD is installed
    Tri-folding guide motor malfunction
    The tri-folding gate home sensor (PS111) is not turned OFF (blocked) or ON (unblocked) even after the set period of time has elapsed while the tri-folding guide motor (M108) is energized.
  • Causes: • Tri-folding guide motor (M108)
    • Tri-folding gate home sensor (PS111)
    • SD control board (SDCB)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1. Check the connector between M108-SDCB J8 for proper connection and correct as necessary.
    2. Check the connector of M108 for proper drive coupling and correct as necessary.
    3. Check the connector between PS111-SDCB J8 for proper connection and correct as necessary.
    4. PS111 I/O check, sensor check
    • Control signal: SDCB J8-10 (ON)
    • Location of electrical component: FS-539/FS-539SD 3-P
    5. M108 operation check
    • Control signal: SDCB J8-11 to 14
    • Location of electrical component: FS-539/FS-539SD 3-P
    6. Replace M108.
    7. Replace SDCB.
    8. Replace FSCB.
  • Code: C11A1
  • Description: Exit roller pressure/ retraction malfunction
    <When FS-533 is installed>
    The pick up roller position sensor (PS105) is not turned ON (blocked) or OFF (unblocked) even after the set period of time has elapsed after the exit roller lift up motor (M104) is turned ON.
  • Causes: • Exit roller lift up motor (M104)
    • Pick up roller position sensor (PS105)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1. Check the connector between M104-FSCB CN109 for proper connection and correct as necessary.
    2. Check the connector of M104 for proper drive coupling and correct as necessary.
    3. Check the connector between PS105-FSCB CN110 for proper connection and correct as necessary.
    4. PS105 I/O check, sensor check
    • Control signal: FSCB CN110
    • Location of electrical component: FS-533 7-D to E
    5. M104 operation check
    • Control signal: FSCB CN109
    • Location of electrical component: FS-533 9-D to E
    6. Replace M104.
    7. FSCB CP104 conduction check
    8. Replace FSCB.
  • Code: C11A2
  • Description: (1) When FS-539 or FS-539SD is installed
    Receiving roller retraction motor drive malfunction
    The receiving roller retraction sensor (PS11) is not turned OFF (blocked) or ON (unblocked) even after the set period of time has elapsed after the receiving roller retraction motor (M4) is energized.
  • Causes: • Receiving roller retraction motor (M4)
    • Receiving roller retraction sensor (PS11)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1. Check the connector between M4-FSCB J4 for proper connection and correct as necessary.
    2. Check the connector of M4 for proper drive coupling and correct as necessary.
    3. Check the connector between PS11-FSCB J5 for proper connection and correct as necessary.
    4. PS11 I/O check, sensor check
    • Control signal: FSCB J5-6 (ON)
    • Location of electrical component: FS-539/FS-539SD 16-K
    5. M4 operation check
    • Control signal: FSCB J4<A>-1 to 4
    • Location of electrical component: FS-539/FS-539SD 13-C
    6. Replace M4.
    7. Replace FSCB.
  • Code: C11E1
  • Description: (1) When FS-539 or FS-539SD is installed
    Paper exit switching drive malfunction
    The route change gate home sensor (PS30) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed after the FNS entry transport motor (M2) is energized.
  • Causes: • FNS entry transport motor (M2)
    • Route change gate home sensor (PS30)
    • FS control board (FSCB)
  • Troubleshooting Guides: 1. Check the connector between M2-FSCB J9 for proper connection and correct as necessary.
    2. Check the connector of M2 for proper drive coupling and correct as necessary.
    3. Check the connector between PS30-FSCB J5 for proper connection and correct as necessary.
    4. PS30 I/O check, sensor check
    • Control signal: FSCB J5-9 (ON)
    • Location of electrical component: FS-539/FS-539SD 15-K
    5. M2 operation check
    • Control signal: FSCB J9<A>-1 to 4
    • Location of electrical component: FS-539/FS-539SD 12-C
    6. Replace M2.
    7. Replace FSCB.
  • Code: C1402
  • Description: FS nonvolatile memory error
    <When FS-533 is installed>
    When the main power switch is turned ON, malfunctioning of the nonvolatile memory on the FS control board (FSCB) is detected.
  • Causes: FS control board (FSCB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Rewrite the firmware.
    3. Replace FSCB.
  • Code: C2152 … C2156
  • Description: • C2152: Transfer belt fault at initial position return
    • C2153: Transfer belt spacing fault at K pressure switching
    • C2154: Transfer belt contact fault at all pressure switching
    • C2155: Transfer belt contact fault after K pressure established
    • C2156: Transfer belt spacing fault after all pressure established
    • C2152: The 1st transfer pressure sensor (PS39) is unable to detect ‘switch from retraction to pressure’ or ‘switch from pressure to retraction’ within a given period time after the 1st transfer pressure clutch (CL5) has stared engagement during an initial position return.
    • C2153: The 1st transfer pressure sensor (PS39) does not detect “switch from pressure to retraction” within a given period time after 1st transfer pressure clutch (CL5) has stared engagement.
    • C2154: The 1st transfer pressure sensor (PS39) does not detect “switch from retraction to pressure” within a given period time after 1st transfer pressure clutch (CL5) has stared engagement.
    • C2155: The 1st transfer pressure sensor (PS39) is turned ON (blocked) after the lamps of given time after the 1st transfer pressure clutch (CL5) turned OFF when the release operation is finished.
    • C2156: The 1st transfer pressure sensor (PS39) is turned OFF (unblocked) after the laps of given time after the 1st transfer pressure clutch (CL5) turned OFF when the pressing operation is finished.
  • Causes: • Fusing motor (M3)
    • 1st transfer pressure clutch (CL5)
    • 1st transfer pressure sensor (PS39)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between M3-BASEB CN11E for proper connection and correct as necessary.
    2. Check the connector of M3 for proper drive coupling and correct as necessary.
    3. Check the connector between PS39-relay CN24-BASEB CN7E for proper connection and correct as necessary.
    4. Check the connector between CL5-relay CN29-BASEB CN12E for proper connection and correct as necessary.
    5. Check CPUB for proper installation and correct as necessary.
    6. PS39 I/O check, sensor check
    • Control signal: BASEB CN7E<B>-13 (ON)
    • Location of electrical component: 22-C
    7. CL5 load check
    • Check code: 24
    • Multi code: 1, 2
    • Control signal: BASEB CN12E-12 (ON)
    • Location of electrical component: 5-C
    8. M3 load check
    • Check code: 45
    • Multi code: 1, 3, 5
    • Control signal: BASEB CN11E-11 (REM), BASEB CN11E-14 (FGP)
    • Location of electrical component: 3-C
    9. Replace M3.
    10. Replace CPUB.
    11. Replace BASEB.
  • Code: C2253, C2254
  • Description: • C2253: IU motor failure to turn
    • C2254: IU motor turning at abnormal timing
    C2253: The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning.
    C2254: The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary.
  • Causes: • IU motor (M2)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between M2-BASEB CN12E for proper connection and correct as necessary.
    2. Check the connector of M2 for proper drive coupling and correct as necessary.
    3. Check CPUB for proper installation and correct as necessary.
    4. M2 load check
    • Check code: 41
    • Multi code: 1, 3
    • Control signal: BASEB CN12E-7 (REM), BASEB CN12E-10 (FGP)
    • Location of electrical component: 5-C
    5. Replace M2.
    6. Replace CPUB.
    7. Replace BASEB.
  • Code: C2355
  • Description: Transfer belt cleaner cooling fan failure to turn
    The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
  • Causes: • Transfer belt cleaner cooling fan (FM2)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between FM2-relay CN139-relay CN22-BASEB CN15E for proper connection and correct as necessary.
    2. Check the fan for possible overload and correct as necessary.
    3. Check CPUB for proper installation and correct as necessary.
    4. FM2 load check
    • Check code: 42
    • Multi code: 2
    • Control signal: BASEB CN15E<B>-10 (REM), BASEB CN15E<B>-12 (LOCK)
    • Location of electrical component: 16-J
    5. Replace FM2.
    6. Replace CPUB.
    7. Replace BASEB.
  • Code: C2414
  • Description: Developing unit/K new article release
    The status with the new unit is not cleared after the new developing unit is set.
  • Causes: • Developing unit/K
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Reinstall the developing unit/K.
    2. Check the connector between the developing unit/K-relay CN161-relay CN15-BASEB CN18E for proper connection and correct as necessary.
    3. Check CPUB for proper installation and correct as necessary.
    4. Replace the developing unit/K.
    5. Replace CPUB.
    6. Replace BASEB.
  • Code: C2551, C2553, C2555, C2557
  • Description: • C2551: Abnormally low toner density detected cyan TCR sensor
    • C2553: Abnormally low toner density detected magenta TCR sensor
    • C2555: Abnormally low toner density detected yellow TCR sensor
    • C2557: Abnormally low toner density detected black TCR sensor
    A TC ratio of a predetermined value (2.5 %) or less is detected consecutively a predetermined number of times.
  • Causes: • Imaging unit/Y,M,C
    • Developing unit/K
    • Toner cartridge/Y,M,C,K
    • Toner empty sensor/Y (PS34)
    • Toner empty sensor/M (PS33)
    • Toner empty sensor/C (PS32)
    • Toner empty sensor/K (PS31)
    • Toner cartridge motor (M10)
    • Toner supply motor/Y,M (M9)
    • Toner supply motor/C,K (M7)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Perform image troubleshooting procedure if image density is low.
    2. Reinstall the imaging unit.
    3. Reinstall the developing unit/K.
    4. Reinstall the toner cartridge.
    5. Check the connector between the imaging unit, developing unit/K-relay CN161/CN162/CN163/CN164-relay CN15-BASEB CN18E for
    proper connection and correct as necessary.
    6. Check CPUB for proper installation and correct as necessary.
    7. M10 operation check
    • Control signal: BASEB CN26E-1 to 4
    • Location of electrical component: 19-J
    8. M7, M9 operation check
    • Control signal: BASEB CN28E-1 to 4 (M7), BASEB CN28E-5 to 8 (M9)
    • Location of electrical component: 18-J
    9. If the toner empty sensor and its surroundings inside the sub hopper are dirtied with toner, clean them.
    10. Replace the corresponding imaging unit.
    11. Replace the developing unit/K.
    12. Replace CPUB.
    13. Replace BASEB.
  • Code: C2552, C2554, C2556, C2558
  • Description: • C2552: Abnormally high toner density detected cyan TCR sensor
    • C2554: Abnormally high toner density detected magenta TCR sensor
    • C2556: Abnormally high toner density detected yellow TCR sensor
    • C2558: Abnormally high toner density detected black TCR sensor
    The TC ratio of the toner determined by the toner replenishment control is detected to be the predetermined value or over for consecutive times.
  • Causes: • Imaging unit/Y,M,C
    • Developing unit/K
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Reinstall the imaging unit.
    2. Reinstall the developing unit/K.
    3. Check the connector between the imaging unit, developing unit/K-relay CN161/CN162/CN163/CN164-relay CN15-BASEB CN18E for
    proper connection and correct as necessary.
    4. Replace the corresponding imaging unit.
    5. Check CPUB for proper installation and correct as necessary.
    6. Replace the developing unit/K.
    7. Replace CPUB.
    8. Replace BASEB.
  • Code: C2559, C255A, C255B, C255C
  • Description: • C2559: Cyan TCR sensor adjustment failure
    • C255A: Magenta TCR sensor adjustment failure
    • C255B: Yellow TCR sensor adjustment failure
    • C255C: Black TCR sensor adjustment failure
    TCR sensor automatic adjustment does not function properly, failing to adjust to an appropriate value.
  • Causes: • Imaging unit/Y,M,C
    • Developing unit/K
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Reinstall the imaging unit.
    2. Reinstall the developing unit/K.
    3. Check the connector between the imaging unit, developing unit/K-relay CN161/CN162/CN163/CN164-relay CN15-BASEB CN18E for proper connection and correct as necessary.
    4. Replace the corresponding imaging unit.
    5. Check CPUB for proper installation and correct as necessary.
    6. Replace the developing unit/K.
    7. Replace CPUB.
    8. Replace BASEB.
  • Code: C2561, C2562, C2563, C2564
  • Description: • C2561: Cyan TCR sensor failure
    • C2562: Magenta TCR sensor failure
    • C2563: Yellow TCR sensor failure
    • C2564: Black TCR sensor failure
    The input of each color TCR sensor is 0.
    This detection is used for detecting disconnection of TCR sensor connector.
  • Causes: • Imaging unit/Y,M,C
    • Developing unit/K
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Reinstall the imaging unit.
    2. Reinstall the developing unit/K.
    3. Check the connector between the imaging unit, developing unit/K-relay CN161/CN162/CN163/CN164-relay CN15-BASEB CN18E for proper connection and correct as necessary.
    4. Replace the corresponding imaging unit.
    5. Check CPUB for proper installation and correct as necessary.
    6. Replace the developing unit/K.
    7. Replace CPUB.
    8. Replace BASEB.
  • Code: C2650
  • Description: Main backup media access error
    • The re-written data, which has been read out, checked and founded as error, is read out again and found as error.
    • The error was found when reading out the counter value.
    • The main body detects that the backup board is not mounted.
  • Causes: • Backup board (ERB)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between ERB CN1-BASEB CN27E for proper connection and correct as necessary.
    2. Check CPUB for proper installation and correct as necessary.
    3. Replace CPUB.
    4. Replace BASEB.
    5. Replace ERB.
    1. Replace the current ERB with a new one.
    2. Replace the following components with new ones.
    When the transfer belt unit and the fusing unit have been replaced with new ones, perform [New Release] in the service mode. When the
    transfer roller has been replaced with a new one, perform [Counter clear].
    • Imaging unit/Y,M,C
    • Developing unit/K
    • Drum unit/K
    • Transfer belt unit
    • Fusing unit
    • Transfer roller
    • Feed roller, pick-up roller, separation roller (including options)
    3. Turn ON the main power switch and check to see that warm-up is started.
    Make sure that malfunction codes other than C2650 or improper IU/TC placement is not detected.
    4. Make the specified readjustments.
    6. If the above actions do not solve the problem, contact KM.
  • Code: C2A11, C2A12, C2A13, C2A14
  • Description: • C2A11: Imaging unit/C new article release
    • C2A12: Imaging unit/M new article release
    • C2A13: Imaging unit/Y new article release
    • C2A14: Drum unit/K new release failure
    The status with the new unit is not cleared after the new imaging unit or new drum unit is set.
  • Causes: • Imaging unit/Y,M,C
    • Drum unit/K
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Clean the connection between the imaging unit or drum unit/K and the machine if dirty.
    2. Reinstall the imaging unit.
    3. Reinstall the drum unit/K.
    4. Check the connector between the imaging unit/Y,M,C-relay CN162/CN163/CN164-relay CN15-BASEB CN18E for proper connection and correct as necessary.
    5. Check the connector between the drum unit/K-relay CN14-BASEB CN15E for proper connection and correct as necessary.
    6. Check CPUB for proper installation and correct as necessary.
    7. Replace the corresponding imaging unit.
    8. Replace the drum unit/K.
    9. Replace CPUB.
    10. Replace BASEB.
  • Code: C3201, C3202
  • Description: • C3201: Fusing motor failure to turn
    • C3202: Fusing motor turning at abnormal timing
    • C3201: The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning.
    • C3202: The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary.
  • Causes: • Fusing motor (M3)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between M3-BASEB CN11E for proper connection and correct as necessary.
    2. Check the loading status of the fusing unit drive, and correct the error as necessary.
    3. Check CPUB for proper installation and correct as necessary.
    4. M3 load check
    • Check code: 45
    • Multi code: 1, 3, 5
    • Control signal: BASEB CN11E-11 (REM), BASEB CN11E-14 (FGP)
    • Location of electrical component: 3-C
    5. Replace M3.
    6. Replace CPUB.
    7. Replace BASEB.
  • Code: C3302
  • Description: Paper cooling fan failure to turn
    The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
  • Causes: • Paper cooling fan (FM8)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between FM8-relay CN27-BASEB CN12E for proper connection and correct as necessary.
    2. Check the fan for possible overload and correct as necessary.
    3. Check CPUB for proper installation and correct as necessary.
    4. FM8 load check
    • Check code: 42
    • Multi code: 4
    • Control signal: BASEB CN12E-1 (REM), BASEB CN12E-3 (LOCK)
    • Location of electrical component: 4-C
    5. Replace FM8.
    6. Replace CPUB.
    7. Replace BASEB.
  • Code: C3425
  • Description: Fusing warm-up trouble
    • Detected temperature of the heating roller temperature sensor (TEMS) does not go up a given range of temperature even after a lapse of given period of time at warm up.
    • The temperature detected by the heating roller temperature sensor (TEMS) does not shift from the pre-standby state or the post-print color printing-enable wait state even after the lapse of a predetermined period of time after the completion of warm-up.
  • Causes: • Fusing unit
    • Heating roller temperature sensor (TEMS)
    • DC power supply (DCPU)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the fusing unit for correct installation (whether it is secured in position).
    2. Check the open/close operation of the right door.
    3. Check the connector between the fusing unit-relay CN3-DCPU CN2 for proper connection and correct as necessary.
    4. Check the connector between the fusing unit-relay CN4-BASEB CN16E for proper connection and correct as necessary.
    5. Check CPUB for proper installation and correct as necessary.
    6. Replace the fusing unit.
    7. Replace CPUB.
    8. Replace BASEB.
    9. Replace DCPU.
  • Code: C3722, C3725, C3726
  • Description: • C3722: Fusing abnormally high temperature detection (Edge of the heating roller)
    • C3725: Fusing abnormally high temperature detection (Main of the heating roller)
    • C3726: Fusing abnormally high temperature detection (Center of the heating roller)
    • C3722: Detected temperature of the heating roller thermistor/1 (TH1) goes beyond a given temperature for a given period of time consecutively.
    • The hard protector signal remains LOW for a predetermined continuous period of time.
    • C3725: Detected temperature of the heating roller temperature sensor (TEMS) goes beyond a given temperature for a given period of time consecutively.
    • C3726: Detected temperature of the heating roller thermistor/2 (TH2) goes beyond a given temperature for a given period of time consecutively.
    • The hard protector signal remains LOW for a predetermined continuous period of time.
  • Causes: • Fusing unit
    • C3722: Heating roller thermistor/1 (TH1)
    • C3725: Heating roller temperature sensor (TEMS)
    • C3726: Heating roller thermistor/2 (TH2)
    • DC power supply (DCPU)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the fusing unit for correct installation (whether it is secured in position).
    2. Check the open/close operation of the right door.
    3. Check the connector between the fusing unit-relay CN4-BASEB CN16E for proper connection and correct as necessary.
    4. Check CPUB for proper installation and correct as necessary.
    5. Replace the fusing unit.
    6. Replace CPUB.
    7. Replace BASEB.
    8. Replace DCPU.
  • Code: C3736, C3739
  • Description: • C3736: Fusing abnormally high temperature detection hard protector (Middle of the heating roller)
    • C3739: Fusing abnormally high temperature detection hard protector (Edge of the heating roller)
    • C3736: An abnormally high temperature is detected on the hard protector circuit (middle of the heating roller).
    • C3739: An abnormally high temperature is detected on the hard protector circuit (edge of the heating roller).
  • Causes: • Fusing unit
    • C3736: Heating roller thermistor/2 (TH2)
    • C3739: Heating roller thermistor/1 (TH1)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the fusing unit for correct installation (whether it is secured in position).
    2. Check the open/close operation of the right door.
    3. Check the connector between the fusing unit-relay CN4-BASEB CN16E for proper connection and correct as necessary.
    4. Check CPUB for proper installation and correct as necessary.
    5. Replace the fusing unit.
    6. Replace CPUB.
    7. Replace BASEB.
  • Code: C3825, C3826
  • Description: • C3825: Fusing abnormally low temperature detection (Main of the heating roller)
    • C3826: Fusing abnormally low temperature detection (Center of the heating roller)
    • C3825: The heating roller temperature sensor (TEMS) continues to detect a temperature lower than a predetermined one for a predetermined period of time.
    • C3826: The heating roller thermistor/2 (TH2) continues to detect a temperature lower than a predetermined one for a predetermined period of time.
  • Causes: • Fusing unit
    • C3825: Heating roller temperature sensor (TEMS)
    • C3826: Heating roller thermistor/2 (TH2)
    • DC power supply (DCPU)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the fusing unit for correct installation (whether it is secured in position).
    2. Check the open/close operation of the right door.
    3. Check the connector between the fusing unit-relay CN4-BASEB CN16E for proper connection and correct as necessary.
    4. Check CPUB for proper installation and correct as necessary.
    5. Replace the fusing unit.
    6. Replace CPUB.
    7. Replace BASEB.
    8. Replace DCPU.
  • Code: C3922, C3925, C3926
  • Description: • C3922: Fusing sensor wire breaks detection (Edge of the heating roller)
    • C3925: Fusing sensor wire breaks detection (Main of the heating roller)
    • C3926: Fusing sensor wire breaks detection (Center of the heating roller)
    • C3922: After a predetermined period of time after the warm-up stage is started, the heating roller thermistor/1 (TH1) voltage does not decrease by predetermined steps (temperature rise) within a predetermined period of time.
    • C3925: The maximum value and minimum value of detected temperature of the heating roller temperature sensor (TEMS2) is compared after a lapse of given time from starting of warm up and the gap between the value of maximum and minimum is below or above given temperatures.
    • C3926: After a predetermined period of time after the warm-up stage is started, the heating roller thermistor/2 (TH2) voltage does not decrease by predetermined steps (temperature rise) within a predetermined period of time.
  • Causes: • Fusing unit
    • C3922: Heating roller thermistor/1 (TH1)
    • C3925: Heating roller temperature sensor (TEMS)
    • C3926: Heating roller thermistor/2 (TH2)
    • DC power supply (DCPU)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the fusing unit for correct installation (whether it is secured in position).
    2. Check the open/close operation of the right door.
    3. Check the connector between the fusing unit-relay CN4-BASEB CN16E for proper connection and correct as necessary.
    4. Check CPUB for proper installation and correct as necessary.
    5. Replace the fusing unit.
    6. Replace CPUB.
    7. Replace BASEB.
    8. Replace DCPU.
  • Code: C392B, C392C, C392D, C392E
  • Description: • C392B: Fusing sensor wire breaks detection (difference of temperature)
    • C392C: Fusing Sensor breaks abnormality (heating detection)
    • C392D: Fusing sensor wire breaks abnormality (heating compensation)
    • C392E: Fusing sensor wire breaks abnormality (heating GND)
    The difference between the temperature corrected by the heating roller thermistor/1 (TH1) and the temperature detected by the heating roller thermistor/2 (TH2) exceeds a predetermined value.
    • C392B: The difference between temperature corrected by the heating roller thermistor/1 (TH1) and the temperature detected by the heating roller thermistor/2 (TH2) exceeds a predetermined value.
    • C392C: The heating detection thermistor AD value is higher than the threshold value longer than predetermined period of time.
    • C392D: The heating compensation thermistor AD value is higher than the threshold value longer than predetermined period of time.
    • C392E: The heating detection thermistor AD value and the heating compensation thermistor AD value are higher than the threshold value longer than predetermined period of time.
  • Causes: • Fusing unit
    • Heating roller thermistor/1 (TH1)
    • Heating roller thermistor/2 (TH2)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the fusing unit for correct installation (whether it is secured in position).
    2. Check the open/close operation of the right door.
    3. Check the connector between the fusing unit-relay CN4-BASEB CN16E for proper connection and correct as necessary.
    4. Replace the fusing unit.
    5. Replace CPUB.
    6. Replace BASEB.
  • Code: C40A2, C40A3, C40A4
  • Description: • C40A2: Mechanical controller PF communication data error
    • C40A3: Mechanical controller PF transmission timeout
    • C40A4: Mechanical controller PF communication pulse error
    A CPU communication error is detected.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Check CPUB for proper installation and correct as necessary.
    3. Rewrite the firmware.
    4. Replace CPUB.
    5. BASEB PSW2E conduction check
    6. Replace BASEB.
  • Code: C40A5, C40A6
  • Description: • C40A5: QSPI communication clock switching error
    • C40A6: Mechanical controller ASIC communication error
    A CPU communication error is detected.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Check CPUB for proper installation and correct as necessary.
    3. Rewrite the firmware.
    4. Replace CPUB.
    5. BASEB PSW2E conduction check
    6. Replace BASEB.
  • Code: C40C3, C40C5
  • Description: • C40C3: CTL PF transmission timeout 1
    • C40C5: CTL PF transmission timeout 2
    A CPU communication error is detected.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Check CPUB for proper installation and correct as necessary.
    3. Rewrite the firmware.
    4. Replace CPUB.
    5. BASEB PSW2E conduction check
    6. Replace BASEB.
  • Code: C4101
  • Description: Polygon motor rotation trouble
    • The polygon motor fails to turn stably even after the lapse of a given period of time after activating and changing rotation speed the polygon motor.
    • Motor lock signal detects HIGH for a given period time consecutively during the polygon motor is rotating.
  • Causes: • PH unit
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between the PH unit-relay CN25-BASEB CN9E for proper connection and correct as necessary.
    2. Check CPUB for proper installation and correct as necessary.
    3. Replace the PH unit.
    4. Replace CPUB.
    5. Replace BASEB.
  • Code: C4501
  • Description: Laser malfunction
    • SOS signal is not detected even after the lapse of a given period of time after starting the laser output.
    • SOS signal is not detected for a given period of time during printing or IDC sensor adjustment.
  • Causes: • PH unit
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides:

    1. Check the connector between the PH unit-BASEB CN5 for proper connection and correct as necessary.
    2. Check CPUB for proper installation and correct as necessary.
    3. Replace the PH unit.
    4. Replace CPUB.
    5. Replace BASEB.

  • Code: C5102, C5103
  • Description: • C5102: Transport motor failure to turn
    • C5103: Transport motor turning at abnormal timing
    • C5102: The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning.
    • C5103: The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary.
  • Causes: • Transport motor (M1)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between M1-BASEB CN11E for proper connection and correct as necessary.
    2. Check the loading status of the transfer belt drive, and correct the error as necessary.
    3. Check CPUB for proper installation and correct as necessary.
    4. M1 load check
    • Check code: 40
    • Multi code: 1, 3
    • Control signal: BASEB CN11E-4 (REM), BASEB CN11E-7 (FGP)
    • Location of electrical component: 3-C
    5. Replace M1.
    6. Replace CPUB.
    7. Replace BASEB.
  • Code: C5351
  • Description: Power supply cooling fan motor failure to turn
    The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
  • Causes: • Power supply cooling fan (FM1)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between FM1-relay CN49-BASEB CN20E for proper connection and correct as necessary.
    2. Check the fan for possible overload and correct as necessary.
    3. Check CPUB for proper installation and correct as necessary.
    4. FM1 load check
    • Check code: 42
    • Multi code: 1
    • Control signal: BASEB CN20E-1 (REM), BASEB CN20E-3 (LOCK)
    • Location of electrical component: 1-J
    5. Replace FM1.
    6. Replace CPUB.
    7. Replace BASEB.
  • Code: C5360
  • Description: Clean unit fan failure to turn (When CU-101 is installed)
    The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
  • Causes: • Exhaust fan/1 (FM14)
    • Exhaust fan/2 (FM15)
    • Suction fan (FM16)
    • Clean unit drive board (CUDB)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between CUDB CN1-BASEB CN29E for proper connection and correct as necessary.
    2. Check the connector between FM14-CUDB CN2, FM15-CUDB CN3, FM16-relay CN81-CUDB CN4 for proper connection and correct as
    necessary.
    3. Check the fan for possible overload and correct as necessary.
    4. Check CPUB for proper installation and correct as necessary.
    5. FM14, FM15, FM16 Load check
    • Check code: 42
    • Multi code: 5
    • Control signal: CUDB CN2 (FM14), CUDB CN3 (FM15), CUDB CN4 (FM16)
    • Location of electrical component: 14-U (FM16), 13-Y (FM14, FM15)
    6. Replace the defective fan. (FM14 / FM15 / FM16)
    7. Replace CUDB.
    8. Replace CPUB.
    9. Replace BASEB.
  • Code: C5370
  • Description: Rear side cooling fan failure to turn
    The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
  • Causes: • Rear side cooling fan (FM3)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between FM3-BASEB CN17 for proper connection and correct as necessary.
    2. Check the fan for possible overload and correct as necessary.
    3. Check CPUB for proper installation and correct as necessary.
    4. FM3 operation check
    • Control signal: BASEB CN17-2 (REM), BASEB CN17-4 (LOCK)
    • Location of electrical component: 2-C
    5. Replace FM3.
    6. Replace CPUB.
    7. Replace BASEB.
  • Code: C5372
  • Description: MFP control board CPU temperature failure
    Temperature failure of CPU on the CPU board was detected.
  • Causes: CPU board (CPUB)
  • Troubleshooting Guides: 1. Reboot the machine.
    2. Check for clogging in the ventilation path between the CPUB and the power supply cooling fan, and correct as necessary.
    3. Replace CPUB.
  • Code: C5501
  • Description: AC signal abnormality
    The zero cross signal is not input during fusing phase control.
  • Causes: • DC power supply (DCPU)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the fusing unit for correct installation (whether it is secured in position).
    2. Check the connector between the fusing unit-relay CN3-DCPU CN2 for proper connection and correct as necessary.
    3. Check the connector between DCPU CN7-BASEB CN2E for proper connection and correct as necessary.
    4. Check CPUB for proper installation and correct as necessary.
    5. Replace the fusing unit.
    6. Replace CPUB.
    7. Replace BASEB.
    8. Replace DCPU.
  • Code: C5601
  • Description: Engine control malfunction
    Engine control malfunction is detected with port monitor control.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connectors on BASEB for proper connection and correct as necessary.
    2. Rewrite the firmware.
    3. Replace CPUB.
    4. Replace BASEB.
  • Code: C5605, C5606
  • Description: • C5605: Engine communication data error
    • C5606: Engine transmission timeout
    A communication error is detected between CPUs.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Check CPUB for proper installation and correct as necessary.
    3. Rewrite the firmware.
    4. Replace CPUB.
    5. Replace BASEB.
  • Code: C5610
  • Description: PH LD drive communication error
    LD drive write data and read data disagree with each other a predetermined number of consecutive times.
  • Causes: • PH unit
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Reboot the machine.
    2. Check the connector between the PH unit-BASEB CN5 for proper connection and correct as necessary.
    3. Check CPUB for proper installation and correct as necessary.
    4. Replace the PH unit.
    5. Replace CPUB.
    6. Replace BASEB.
  • Code: C5620
  • Description: Mechanical controller WDT error
    Communication error is detected in mechanical controller ASIC.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Check CPUB for proper installation and correct as necessary.
    3. Rewrite the firmware.
    4. Replace CPUB.
    5. Replace BASEB.
  • Code: C6001
  • Description: DF related configuration error 1
    Inconsistency in the configuration with the installed DF is detected on the main body.
  • Causes: • DF control board (DFCB)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the type of the installed DF and replace it if it is a wrong one.
    2. Check the connector between DFCB CN1-relay CN1DF-BASEB CN35E for proper connection and correct as necessary.
    3. Check CPUB for proper installation and correct as necessary.
    4. Replace DFCB.
    5. Replace CPUB.
    6. Replace BASEB.
  • Code: C6002
  • Description: DF related configuration error 2
    Inconsistency in the configuration with the installed DF is detected on the main body.
  • Causes: • DF control board (DFCB)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the type of the installed DF and replace it if it is a wrong one.
    2. Correct the harness connection between DFCB CN1-relay CN1DF-BASEB CN35E if faulty.
    3. Check CPUB for proper installation and correct as necessary.
  • Code: C6102, C6103
  • Description: • C6102: Drive system home sensor malfunction
    • C6103: Slider over running
    C6102: • The scanner home sensor (PS201) is unable to detect the scanner located at its home position. • The scanner home sensor (PS201) is unable to detect a scanner even when the scanner motor (M201) has been driven to move the scanner over the maximum travelling distance. • The scanner home sensor (PS201) detects the scanner when the scanner has moved the maximum travelling distance from the position, at which it blocks the scanner home sensor (PS201).
    C6103: The scanner home sensor (PS201) detects the scanner at its home position during a period of time that begins with the time when a prescan command and a scan preparation command are executed and ends when a home return command is executed.
  • Causes: • Scanner home sensor (PS201)
    • Scanner motor (M201)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Correct or change the scanner drive (pulley, gear, belt) if it is faulty.
    2. Correct the scanner motor set screw if loose.
    3. Adjust [Image Position: Leading Edge] and [Sub Scan Zoom Adj.].
    4. BASEB F15E conduction check
    5. Check the connector between M201-relay CN151-BASEB CN25E for proper connection and correct as necessary.
    6. Check the connector between PS201-BASEB CN21E for proper connection and correct as necessary.
    7. Check CPUB for proper installation and correct as necessary.
    8. PS201 I/O check, sensor check
    • Control signal: BASEB CN21E-15 (ON)
    • Location of electrical component: 22-J
    9. M201 operation check
    • Control signal: BASEB CN25E-1 to 4
    • Location of electrical component: 20-J
    10. Replace CPUB.
    11. Replace BASEB.
  • Code: C6704
  • Description: Image input time out
    Image data is not input from the scanner to the CPU board (CPUB).
  • Causes: • CIS module
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Bus Check] -> [Scanner -> Memory], and conduct the memory bus function.
    2. Check the connector between CIS-BASEB CN2 for proper connection and correct as necessary.
    3. Check CPUB for proper installation and correct as necessary.
    4. Replace the CIS module.
    5. Replace CPUB.
    6. Replace BASEB.
  • Code: C6751
  • Description: Light intensity adjustment failure
    • The adjustment value is 0 or 255 during a CIS clamp adjustment.
    • The peak value of the output data is 64 or less during a CIS gain adjustment.
  • Causes: • CIS module
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between CIS-BASEB CN2 for proper connection and correct as necessary.
    2. Check CPUB for proper installation and correct as necessary.
    3. Check for possible extraneous light and correct as necessary.
    4. Light guide or lens array is dirty.
    5. Replace the CIS module.
    6. Replace CPUB.
    7. Replace BASEB.
  • Code: C6752
  • Description: ASIC clock input error (front side)
    When starting the machine, verification on reading and writing the predetermined value for CPU (image
    processing section) on CPU board (CPUB) was conducted, and verification failure was detected.
  • Causes: • CIS module
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Correct the harness connection of CIS if faulty.
    2. Check CPUB for proper installation and correct as necessary.
    3. Replace the CIS module.
    4. Replace CPUB.
    5. Replace BASEB.
  • Code: C6756
  • Description: CIS power-supply voltage malfunction
    Power is not supplied to CIS after the lapse of a given period of time after the main power switch or power key is
    turned ON or the machine recovers from the sleep mode.
  • Causes: • CIS module
    • CPU board (CPUB)
    • Base board (BASEB)
    • DC power supply (DCPU)
  • Troubleshooting Guides: 1. Correct the harness connection between CIS-BASEB CN2 if faulty.
    2. Correct the harness connection between BASEB CN1E-DCPU CN5 if faulty.
    3. Check CPUB for proper installation and correct as necessary.
    4. Replace the CIS module.
    5. Replace CPUB.
    6. Replace BASEB.
    7. Replace DCPU.
  • Code: C6F01 … C6FDD
  • Description: Scanner sequence trouble
    The original transport interval becomes shorter than the predetermined value due to an original transport control error in original reading in DF.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
    • DF control board (DFCB)
  • Troubleshooting Guides: 1. Correct the harness connection between main body and DF if faulty.
    2. Check CPUB for proper installation and correct as necessary.
    3. Replace DFCB.
    4. Replace CPUB.
    5. Replace BASEB.
  • Code: C7111
  • Description: Tray 1 lift-up motor failure
    After starting the motor, an error is detected for the malfunction detection signal.
  • Causes: • Tray 1 lift-up motor (M12)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between M12-BASEB CN7E for proper connection and correct as necessary.
    2. Check the connector of M12 for proper drive coupling and correct as necessary.
    3. M12 load check
    • Check code: 23
    • Multi code: 4
    • Control signal: BASEB CN7E<A>-11 to 12
    • Location of electrical component: 24-C
    4. Replace M12.
    5. Replace BASEB.
  • Code: C7112
  • Description: Tray 2 lift-up motor failure
    After starting the motor, an error is detected for the malfunction detection signal.
  • Causes: • Tray 2 lift-up motor (M13)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between M13- BASEB CN7E for proper connection and correct as necessary.
    2. Check the connector of M13 for proper drive coupling and correct as necessary.
    3. M13 load check
    • Check code: 23
    • Multi code: 5
    • Control signal: BASEB CN7E<A>-13 to 14
    • Location of electrical component: 23-C
    4. Replace M13.
    5. Replace BASEB.
  • Code: C7151, C7152, C7153
  • Description: • C7151: Skew correction motor/C failure
    • C7152: Skew correction motor/M failure
    • C7153: Skew correction motor/Y failure
    After starting the motor, an error is detected for the malfunction detection signal.
  • Causes: • PH unit
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between the PH unit-relay CN58-BASEB CN10E for proper connection and correct as necessary.
    2. PH unit conduction check
    • Control signal: BASEB CN10E-1 to 6 (C7153), BASEB CN10E-7 to 12 (C7152), BASEB CN10E-13 to 18 (C7151)
    • Location of electrical component: 18 to 21-P
    3. Replace the PH unit.
    4. Replace BASEB.
  • Code: C7201
  • Description: Tray 1 paper feed clutch failure
    After starting the clutch, an error is detected for the malfunction detection signal.
  • Causes: • Tray 1 paper feed clutch (CL3)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between CL3-relay CN130-relay CN53-BASEB CN5E for proper connection and correct as necessary.
    2. Check the connector of CL3 for proper drive coupling and correct as necessary.
    3. CL3 load check
    • Check code: 20
    • Multi code: 1
    • Control signal: BASEB 5E<A>-11 (ON)
    • Location of electrical component: 9-C
    4. Replace CL3.
    5. Replace BASEB.
  • Code: C7202
  • Description: Tray 2 paper feed clutch failure
    After starting the clutch, an error is detected for the malfunction detection signal.
  • Causes: • Tray 2 paper feed clutch (CL1)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between CL1-relay CN134-relay CN55-BASEB CN5E for proper connection and correct as necessary.
    2. Check the connector of CL1 for proper drive coupling and correct as necessary.
    3. CL1 load check
    • Check code: 20
    • Multi code: 2
    • Control signal: BASEB 5E<B>-11 (ON)
    • Location of electrical component: 11-C
    4. Replace CL1.
    5. Replace BASEB.
  • Code: C7205
  • Description: Tray 2 vertical transport clutch failure
    After starting the clutch, an error is detected for the malfunction detection signal.
  • Causes: • Tray 2 vertical transport clutch (CL2)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between CL2-relay CN135-relay CN55-BASEB CN5E for proper connection and correct as necessary.
    2. Check the connector of CL2 for proper drive coupling and correct as necessary.
    3. CL2 load check
    • Check code: 21
    • Multi code: 1
    • Control signal: BASEB CN5E<B>-13 (ON)
    • Location of electrical component: 11-C
    4. Replace CL2.
    5. Replace BASEB.
  • Code: C7206
  • Description: Bypass tray paper feed clutch failure
    After starting the clutch, an error is detected for the malfunction detection signal.
  • Causes: • Bypass tray paper feed clutch (CL7)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between CL7-relay CN122-relay CN50-BASEB CN30E for proper connection and correct as necessary.
    2. Check the connector of CL7 for proper drive coupling and correct as necessary.
    3. CL7 load check
    • Check code: 20
    • Multi code: 3
    • Control signal: BASEB CN30E-2 (ON)
    • Location of electrical component: 13-C
    4. Replace CL7.
    5. Replace BASEB.
  • Code: C720A
  • Description: Registration clutch failure
    After starting the clutch, an error is detected for the malfunction detection signal.
  • Causes: • Registration clutch (CL4)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between CL4-relay CN116-relay CN33-BASEB CN13E for proper connection and correct as necessary.
    2. Check the connector of CL4 for proper drive coupling and correct as necessary.
    3. CL4 load check
    • Check code: 21
    • Multi code: 2
    • Control signal: BASEB CN13E<A>-11 (ON)
    • Location of electrical component: 7-C
    4. Replace CL4.
    5. Replace BASEB.
  • Code: C720B
  • Description: 1st transfer pressure clutch failure
    After starting the clutch, an error is detected for the malfunction detection signal.
  • Causes: • 1st transfer pressure clutch (CL5)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between CL5-relay CN29-BASEB CN12E for proper connection and correct as necessary.
    2. Check the connector of CL5 for proper drive coupling and correct as necessary.
    3. CL5 load check
    • Check code: 24
    • Multi code: 1, 2
    • Control signal: BASEB CN12E-12 (ON)
    • Location of electrical component: 5-C
    4. Replace CL5.
    5. Replace BASEB.
  • Code: C7241
  • Description: Bypass pick-up solenoid failure
    After starting the solenoid, an error is detected for the malfunction detection signal.
  • Causes: • Bypass pick-up solenoid (SD1)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between SD1-relay CN123-relay CN50-BASEB CN30E for proper connection and correct as necessary.
    2. Check the connector of SD1 for proper drive coupling and correct as necessary.
    3. SD1 load check
    • Check code: 23
    • Multi code: 3
    • Control signal: BASEB CN30E-4 (ON)
    • Location of electrical component: 13-C
    4. Replace SD1.
    5. Replace BASEB.
  • Code: C7243
  • Description: Exit path switch solenoid failure
    After starting the solenoid, an error is detected for the malfunction detection signal.
  • Causes: • Gate switch solenoid (SD3)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between SD3-relay CN67-BASEB CN17E for proper connection and correct as necessary.
    2. Check the connector of SD3 for proper drive coupling and correct as necessary.
    3. SD3 load check
    • Check code: 83
    • Multi code: 0
    • Control signal: BASEB CN17E-12 (ON)
    • Location of electrical component: 11-J
    4. Replace SD3.
    5. Replace BASEB.
  • Code: C7260
  • Description: Erase failure
    After starting the erase, an error is detected for the malfunction detection signal.
  • Causes: Erase LED/Y,M,C,K
  • Troubleshooting Guides: 1. Check the connector between erase LED/Y,M,C,K-relay CN69-BASEB CN17E for proper connection and correct as necessary.
    2. Erase LED/Y,M,C,K conduction check
    • Control signal: BASEB CN17E-1,2(K)/3,4(C)/5,6(M)/7,8(Y)
    • Location of electrical component: 9 to 10-J
    3. Replace erase LED/Y,M,C,K.
    4. Replace BASEB.
  • Code: C7301
  • Description: Power supply cooling fan failure
    After starting the fan, an error is detected for the malfunction detection signal.
  • Causes: • Power supply cooling fan (FM1)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between FM1-relay CN49-BASEB CN20E for proper connection and correct as necessary.
    2. Check the connector of FM1 for proper drive coupling and correct as necessary.
    3. FM1 conduction check.
    • Control signal: BASEB CN20E-1 (REM), BASEB CN20E-3 (LOCK)
    • Location of electrical component: 1-J
    4. Replace FM1.
    5. Replace BASEB.
  • Code: C7302
  • Description: Transfer belt cleaner cooling fan failure
    After starting the fan, an error is detected for the malfunction detection signal.
  • Causes: • Transfer belt cleaner cooling fan (FM2)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between FM2-relay CN139-relay CN22-BASEB CN15E for proper connection and correct as necessary.
    2. Check the connector of FM2 for proper drive coupling and correct as necessary.
    3. FM2 conduction check.
    • Control signal: BASEB CN15E<B>-10 (REM), BASEB CN15E<B>-12 (LOCK)
    • Location of electrical component: 16-J
    4. Replace FM2.
    5. Replace BASEB.
  • Code: C7305
  • Description: Paper cooling fan failure
    After starting the fan, an error is detected for the malfunction detection signal.
  • Causes: • Paper cooling fan (FM8)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between FM8-relay CN27-BASEB CN12E for proper connection and correct as necessary.
    2. Check the connector of FM8 for proper drive coupling and correct as necessary.
    3. FM8 load check
    • Check code: 42
    • Multi code: 4
    • Control signal: BASEB CN12E-1 (REM), BASEB CN12E-3 (LOCK)
    • Location of electrical component: 4-C
    4. Replace FM8.
    5. Replace BASEB.
  • Code: C7501
  • Description: Tray 2 upper limit sensor failure
    The tray 2 upper limit sensor (PS22) does not change even after the lapse of a predetermined period of time after tray 2 is opened and closed, after C-0204 (Tray 2 feeder up/down abnormality) is detected.
  • Causes: • Tray 2 upper limit sensor (PS22)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between PS22-relay CN55-BASEB CN5E for proper connection and correct as necessary.
    2. Replace PS22.
    3. Replace BASEB.
  • Code: C7502
  • Description: Tray 1 upper limit sensor failure
    The tray 1 upper limit sensor (PS25) does not change even after the lapse of a predetermined period of time after tray 1 is opened and closed, after C0202 (Tray 1 feeder up/down abnormality) is detected.
  • Causes: • Tray 1 upper limit sensor (PS25)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between PS25-relay CN53-BASEB CN5E for proper connection and correct as necessary.
    2. Replace PS25.
    3. Replace BASEB.
  • Code: C7601
  • Description: Power line A1 error
    The fuse detection unit detected an error for a predetermined time.
  • Causes: • Transport motor (M1)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. BASEB F21E conduction check
    2. Check the connector between M1-BASEB CN11E for proper connection and correct as necessary.
    3. M1 load check
    • Check code: 40
    • Multi code: 1, 3
    • Control signal: BASEB CN11E-1 to 7
    • Location of electrical component: 3-C
    4. Replace M1.
    5. Replace BASEB.
  • Code: C7602
  • Description: Power line A2 error
    The fuse detection unit detected an error for a predetermined time.
  • Causes: • IU motor (M2)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. BASEB F22E conduction check
    2. Check the connector between M2-BASEB CN12E for proper connection and correct as necessary.
    3. M2 load check
    • Check code: 41
    • Multi code: 1, 3
    • Control signal: BASEB CN12E-4 to 10
    • Location of electrical component: 5-C
    4. Replace M2.
    5. Replace BASEB.
  • Code: C7603
  • Description: Power line A3 error
    The fuse detection unit detected an error for a predetermined time.
  • Causes: • Fusing motor (M3)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. BASEB F23E conduction check
    2. Check the connector between M3-BASEB CN19E for proper connection and correct as necessary.
    3. M3 load check
    • Check code: 45
    • Multi code: 1, 3, 5
    • Control signal: BASEB CN11E-8 to 14
    • Location of electrical component: 3-C
    4. Replace M3.
    5. Replace BASEB.
  • Code: C7604
  • Description: Power line A4 error
    The fuse detection unit detected an error for a predetermined time.
  • Causes: • High voltage unit (HV)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. BASEB F24E conduction check
    2. Check the connector between HV CN1-BASEB CN4E for proper connection and correct as necessary.
    3. Replace HV.
    4. Replace BASEB.
  • Code: C7605
  • Description: Power line A5 error
    The fuse detection unit detected an error for a predetermined time.
  • Causes: Base board (BASEB)
  • Troubleshooting Guides: 1. BASEB F25E conduction check
    2. Replace BASEB.
  • Code: C7606
  • Description: Power line A6 error
    The fuse detection unit detected an error for a predetermined time.
  • Causes: • Clean unit drive board (CUDB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. BASEB F16E conduction check
    2. Check the connector between CUDB CN1-BASEB CN29E for proper connection and correct as necessary.
    3. Replace CUDB.
    4. Replace BASEB.
  • Code: C7607
  • Description: Power line A7 error
    The fuse detection unit detected an error for a predetermined time.
  • Causes: • PC control board (PCCB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. BASEB F11E conduction check
    2. Check the connector between PCCB CN1, CN2-relay CN66-BASEB CN8E for proper connection and correct as necessary.
    3. Replace PCCB.
    4. Replace BASEB.
  • Code: C760A
  • Description: Power line A10 error
    The fuse detection unit detected an error for a predetermined time.
  • Causes: • Polygon motor (M14)
    • Total counter (TCT) (Japan models only)
    • Key counter (KCT)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. BASEB F12E conduction check
    2. Check the connector between TCT-BASEB CN17E for proper connection and correct as necessary. (Japan models only)
    3. Check the connector between KCT-relay CN31-BASEB CN14E for proper connection and correct as necessary.
    4. Check the connector between the PH unit-relay CN25-BASEB CN9E for proper connection and correct as necessary.
    5. Replace the key counter.
    6. Replace the PH unit.
    7. Replace BASEB.
  • Code: C760B
  • Description: Power line A11 error
    The fuse detection unit detected an error for a predetermined time.
  • Causes: • Skew correction motor/C
    • Skew correction motor/M
    • Skew correction motor/Y
    • Base board (BASEB)
  • Troubleshooting Guides: 1. BASEB F14E conduction check
    2. Check the connector between the PH unit-relay CN58-BASEB CN10E for proper connection and correct as necessary.
    3. Replace the PH unit.
    4. Replace BASEB.
  • Code: C760E
  • Description: Power line A14 error
    The fuse detection unit detected an error for a predetermined time.
  • Causes: • Tray 1 lift-up motor (M12)
    • Tray 2 lift-up motor (M13)
    • Tray 2 paper feed clutch (CL1)
    • Tray 2 vertical transport clutch (CL2)
    • Tray 1 paper feed clutch (CL3)
    • Bypass tray paper feed clutch (CL7)
    • Bypass pick-up solenoid (SD1)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. BASEB F13E conduction check
    2. Check the connector between M12-BASEB CN7E for proper connection and correct as necessary.
    3. Check the connector between M13-BASEB CN7E for proper connection and correct as necessary.
    4. Check the connector between CL1-relay CN134-relay CN55-BASEB CN5E for proper connection and correct as necessary.
    5. Check the connector between CL2-relay CN135-relay CN55-BASEB CN5E for proper connection and correct as necessary.
    6. Check the connector between CL3-relay CN130-relay CN53-BASEB CN5E for proper connection and correct as necessary.
    7. Check the connector between CL7-relay CN122-relay CN50-BASEB CN30E for proper connection and correct as necessary.
    8. Check the connector between SD1-relay CN123-relay CN50-BASEB CN30E for proper connection and correct as necessary.
    9. Replace BASEB.
  • Code: C760F
  • Description: Power line A15 error
    The fuse detection unit detected an error for a predetermined time.
  • Causes: • Front door switch (SW2)
    • Right door switch (SW3)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. BASEB F1E conduction check
    2. Check the connector between SW2-relay CN70-BASEB CN19E for proper connection and correct as necessary.
    3. Check the connector between SW3-relay CN70-BASEB CN19E for proper connection and correct as necessary.
    4. Replace SW2 or SW3.
    5. Replace BASEB.
  • Code: C7631
  • Description: Supply power line 1 error
    All of the fuse detection units of the same supply power line (24V11) detected an error for a predetermined time.
  • Causes: • DC power supply (DCPU)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. BASEB F11E, F12E, F13E, F14E, F16E conduction check
    2. Check the connector between DCPU CN5-BASEB CN1E for proper connection and correct as necessary.
    3. Replace BASEB.
    4. Replace DCPU.
  • Code: C7633
  • Description: Supply power line 3 error
    All of the fuse detection units of the same supply power line (24V21) detected an error for a predetermined time.
  • Causes: • DC power supply (DCPU)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. BASEB F21E, F22E, F23E, F24E, F25E conduction check
    2. Check the connector between DCPU CN5-BASEB CN1E for proper connection and correct as necessary.
    3. Replace BASEB.
    4. Replace DCPU.
  • Code: C9401, C9402
  • Description: • C9401: CIS LED lighting failure (front side)
    • C9402: CIS LED lighting abnormally (front side)
    • C9401: At the CIS gain adjustment, the machine detected that the output of the CIS LED is lower than the specified value.
    • C9402: The average output value of the CIS LED with the scanner at its standby position is a predetermined value or more at the end of a scan job.
  • Causes: • Flat cable
    • CIS module (CIS)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between CIS-BASEB CN2 for proper connection and correct as necessary.
    2. Check CPUB for proper installation and correct as necessary.
    3. Replace the flat cable.
    4. Replace CIS.
    5. Replace CPUB.
    6. Replace BASEB.
  • Code: C9701
  • Description: Front side reading device cable break detection
    The cable between the CIS module (CIS) and the base board (BASEB) is break.
  • Causes: • Flat cable
    • CIS module (CIS)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between CIS-BASEB CN2 for proper connection and correct as necessary.
    2. Check CPUB for proper installation and correct as necessary.
    3. Replace the flat cable.
    4. Replace CIS.
    5. Replace CPUB.
    6. Replace BASEB.
  • Code: C9702
  • Description: Back side reading device cable break detection
    The cable between the CIS module (CIS) and the base board (BASEB) is break.
  • Causes: • Flat cable
    • CIS module (CIS)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between CIS-BASEB CN2 for proper connection and correct as necessary.
    2. Check CPUB for proper installation and correct as necessary.
    3. Replace the flat cable.
    4. Replace the CIS module.
    5. Replace CPUB.
    6. Replace BASEB.
  • Code: CA051, CA052, CA053
  • Description: • CA051: Standard controller configuration failure
    • CA052: Controller hardware error
    • CA053: Controller start failure
    • CA051: The controller of the CPU board (CPUB) is faulty.
    • CA052: A controller hardware error is detected in the network interface.
    • CA053: A controller start failure is detected in the controller interface.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check to see if [Service Mode] -> [System 2] -> [Image Controller Setting] has been set to “Controller 0.” If changing the setting, turn OFF the main power switch and turn it ON again after 10 seconds or more.
    2. Check the connectors on BASEB for proper connection and correct as necessary.
    3. Replace CPUB.
    4. Replace BASEB.
  • Code: CC002
  • Description: Vendor internal error
    Error occurs inside the vendor.
  • Causes: • Vendor
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch. Turn OFF and ON the power switch at the vendor side.
    2. Check the connector between the vendor-BASEB CN23E for proper connection and correct as necessary.
    3. Check CPUB for proper installation and correct as necessary.
    4. Replace CPUB.
    5. Replace BASEB.
    6. Replace the vendor.
  • Code: CC151, CC152
  • Description: • CC151: ROM contents error upon startup (MSC)
    • CC152: ROM contents error upon startup (IR)
    A fault is detected in a sequence of ROM contents check of the CPUB during starting.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the ROM version.
    2. Rewrite the firmware.
    3. Check CPUB for proper installation and correct as necessary.
    4. Replace CPUB.
    5. Replace BASEB.
  • Code: CC155
  • Description: (1) When FS-533, FS-539 or FS-539SD is installed
    Finisher ROM error
    Data of flash ROM of the finishing options is determined to be faulty when the main power switch is turned ON.
  • Causes: FS control board (FSCB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Rewrite the firmware.
    3. Replace FSCB. (FS-533 / FS-539/FS-539SD)
  • Code: CC155
  • Description: (2) When JS-506 is installed
    Finisher ROM error
    Data of flash ROM of the finishing options is determined to be faulty when the main power switch is turned ON.
  • Causes: JS control board (JSCB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Rewrite the firmware.
    3. Replace JSCB.
  • Code: CC156
  • Description: DF ROM error (When DF-633 is installed)
    Upgrade of the firmware has not been successful.
  • Causes: DF control board (DFCB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Rewrite the firmware.
    3. Replace DFCB.
  • Code: CC15B
  • Description: Flash ROM error (saddle) (When FS-539SD is installed)
    Data of flash ROM of the saddle is determined to be faulty when the main power switch is turned ON.
  • Causes: SD control board (SDCB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch, unplug and plug the power cord. Plug the power cord, wait for 10 sec. or more, and turn ON the main power switch.
    2. Rewrite the firmware.
    3. Replace SDCB.
  • Code: CC163
  • Description: ROM contents error (PRT)
    The wrong model of firmware is detected in the engine during the initial connection to the engine is being checked.
  • Causes: • Backup board (ERB)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Rewrite the firmware.
    2. Replace CPUB.
    NOTE: When taking the above steps, check whether CPUB is defective or not without replacing the ERB. 1. Turn OFF the main power switch and replace the current CPUB with a new one. 2. Update the firmware. 3. After completing the firmware update, turn OFF and ON the main power switch and check to see that warm-up is started. 4. When the trouble cannot be solved, reinstall the removed CPUB.
    3. Replace BASEB.
    4. If the above actions do not solve the problem, contact KM.
  • Code: CC164
  • Description: ROM contents error (MSC)
    • The wrong model of firmware is detected in the CPU board when the main power switch is turned ON.
    • The machine type information (Machine, Type) registered to the machine differs from the actual machine type.
  • Causes: • Storage board (STRGB)
    • CPU board (CPUB)
  • Troubleshooting Guides: Procedure
    1. Check the ROM version.
    2. Check the machine type information registered and reenter as necessary. For details the machine information, see “Entering the machine type information”.
    3. Rewrite the firmware.
    4. Replace CPUB.
    5. Replace STRGB.
    6. If the above actions do not solve the problem, contact KM.
  • Code: CC170 … CC186
  • Description: • CC170: Dynamic link error during starting (AP0)
    • CC171: Dynamic link error during starting (AP1)
    • CC172: Dynamic link error during starting (AP2)
    • CC173: Dynamic link error during starting (AP3)
    • CC174: Dynamic link error during starting (AP4)
    • CC180: Dynamic link error during starting (LDR)
    • CC181: Dynamic link error during starting (IBR)
    • CC182: Dynamic link error during starting (IID)
    • CC183: Dynamic link error during starting (IPF)
    • CC184: Dynamic link error during starting (IMY)
    • CC185: Dynamic link error during starting (SPF)
    • CC186: Dynamic link error during starting (OAP)
    A dynamic link error occurs in the program on the CPU board due to an insufficient memory space available, a ROM fault, or other reason when the main power switch is turned ON.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. If the malfunction code “C-C172” has occurred, access [Service Mode] -> [System 2] -> [Image Controller Setting] and check to see if “Controller 1,” or “Others” is set for [Image Controller Setting]. If any of these is set, select “Controller 0”.
    2. If the trouble code ‘C-C180’ has occurred, check to install the appropriate loadable device driver for an authentication unit which is installed to the MFP. When the appropriate loadable device driver is not installed, reinstall the appropriate loadable device driver.
    3. Check CPUB for proper installation and correct as necessary.
    4. Replace CPUB.
    5. Replace BASEB.
    6. If the above actions do not solve the problem, contact KM.
  • Code: CC190
  • Description: Outline font load error
    An error occurred while loading the outline font.
  • Causes: • Storage board (STRGB)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check STRGB for proper installation and correct as necessary.
    2. Check CPUB for proper installation and correct as necessary.
    3. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform the function.
    4. Replace STRGB.
    5. Replace CPUB.
    6. Replace BASEB.
  • Code: CC191
  • Description: Setting parameter load error (LDR)
    Upon startup, the processing of the loadable device driver setting data file failed.
    • RAM disk file creation failed.
    • Reading from the flash ROM failed.
    • An error occurred in API of the authentication module.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch, wait for 10 sec., then turn the switch ON.
    2. Check CPUB for proper installation and correct as necessary.
    3. Reinstall the loadable device driver.
    4. Rewrite the firmware.
    5. Replace CPUB.
    6. Replace BASEB.
  • Code: CC211
  • Description: Authentication device general error
    When using the authentication device, authentication data is not to meet the specifications.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
    • Authentication unit
  • Troubleshooting Guides: 1. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
    2. Check CPUB for proper installation and correct as necessary.
    3. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
  • Code: CC212
  • Description: User validation error
    • An error occurred while validating the user authentication information.
    • The loadable device driver is not successfully installed.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
    • Authentication unit
  • Troubleshooting Guides: 1. When this trouble code is generated after installing the loadable device driver, check to see if there is any file other than loadable device driver in USB memory used. If there is any file, reinstall the loadable device driver.
    2. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
    3. Check CPUB for proper installation and correct as necessary.
    4. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
    5. Re-register the user authentication information.
    6. Replace the authentication unit.
  • Code: CC213
  • Description: User registration error/Card information setting error
    • IC card advanced settings data is not correct when starting-up the authentication device.
    • Authentication information data is not correct when starting-up the authentication device.
    • IC card advanced settings data is not correct when setting the IC card advanced settings.
    • Authentication information data is not correct when setting the IC card advanced settings.
    • IC card advanced settings data is not correct when registering the authentication information.
    • Authentication information data is not correct when registering the authentication information.
    • IC card advanced settings data is not correct when editing the authentication information.
    • Authentication information data is not correct when editing the authentication information.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
    • Authentication unit
  • Troubleshooting Guides: 1. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
    2. Check CPUB for proper installation and correct as necessary.
    3. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
    4. Reset the authentication settings. (card type, IC card advanced settings, and etc.)
    5. Re-register the user authentication information.
  • Code: CC214
  • Description: User information deletion error
    The deletion of the user information is uncompleted.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
    • Authentication unit
  • Troubleshooting Guides: 1. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
    2. Check CPUB for proper installation and correct as necessary.
    3. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
  • Code: CC216
  • Description: Acquisition failure of the number of trials/Initialize error of number of authentication
    An error occurred during user authentication using optional authentication unit AU-102.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
    • Authentication unit
  • Troubleshooting Guides: 1. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
    2. Check CPUB for proper installation and correct as necessary.
    3. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
    4. Reset the number of authentication trials.
  • Code: CC301
  • Description: Authentication customize data error
    • The master authentication customize data is corrupted upon startup.
    • Registration of authentication customize data in the main body has failed upon startup.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check CPUB for proper installation and correct as necessary.
    2. Reinstall the authentication customize data.
    3. Rewrite the firmware.
    4. Replace CPUB.
    5. Replace BASEB.
  • Code: CC302
  • Description: Authentication customize data version mismatch error
    The authentication customize data version is later than the firmware version of the machine.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Rewrite the main body firmware with the latest one and reinstall the authentication customize data.
    2. Replace CPUB.
    3. Replace BASEB.
  • Code: CCC00
  • Description: Public user account track information error
    At the first time of startup, the nonvolatile status is reset incompletely due to any trouble (such as a shut off of the main power).
  • Causes: • Storage board (STRGB)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Replace STRGB.
    2. Replace CPUB.
    3. Replace BASEB.
  • Code: CD002
  • Description: JOB RAM save error
    The error in save of job data to the memory / storage and its read error are detected.
  • Causes: • Storage board (STRGB)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: Procedure
    1. Check STRGB for proper installation and correct as necessary.
    2. Check CPUB for proper installation and correct as necessary.
    3. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function.
    4. Replace STRGB.
    5. Replace CPUB.
    6. Replace BASEB.
  • Code: CD004, CD00F, CD020
  • Description: • CD004: Storage access error (connection failure)
    • CD00F: Storage data transfer error
    • CD020: Storage verify error
    • CD004: Unable to communicate between the storage and CPU board (CPUB).
    • CD00F: Data transfer from the storage is faulty.
    • CD020: The data abnormality is detected by the storage verify check.
  • Causes: • Storage board (STRGB)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check STRGB for proper installation and correct as necessary.
    2. Check CPUB for proper installation and correct as necessary.
    3. Replace STRGB.
    4. Replace CPUB.
    5. Replace BASEB.
  • Code: CD010
  • Description: Storage unformat
    Unformatted storage is connected.
  • Causes: • Storage board (STRGB)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check STRGB for proper installation and correct as necessary.
    2. Check CPUB for proper installation and correct as necessary.
    3. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform the function.
    4. Replace STRGB.
    5. Replace CPUB.
    6. Replace BASEB.
  • Code: CD011
  • Description: Storage out of specifications mounted
    A storage that falls outside the specifications is connected.
  • Causes: Storage board (STRGB)
  • Troubleshooting Guides: 1. Check the storage specifications.
    2. Replace STRGB.
  • Code: CD012
  • Description: Mount error due to storage being unformatted
    • The storage is not logically formatted after the whole data in the storage has been deleted by overwriting.
    • The storage that has replaced an old one is not logically formatted.
  • Causes: Storage board (STRGB)
  • Troubleshooting Guides: 1. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function. Then, rewrite the firmware.
    2. Replace STRGB.
  • Code: CD030
  • Description: Storage management information reading error
    The machine fails to read administrative information data saved in the storage.
  • Causes: Storage board (STRGB)
  • Troubleshooting Guides: 1. Check STRGB for proper installation and correct as necessary.
    2. Check CPUB for proper installation and correct as necessary.
    3. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function.
    4. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Physical Format] and perform the function.
    5. Replace STRGB.
  • Code: CD041 … CD046
  • Description: CD041, CD042, CD043, CD044, CD045, CD046: Storage command execution error
    The error occurred inside the storage.
  • Causes: Storage board (STRGB)
  • Troubleshooting Guides: 1. Check the storage specifications.
    2. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform the function.
    3. Replace STRGB.
  • Code: CD047 … CD04B
  • Description: CD047, CD048, CD049, CD04A, CD04B: Storage SCSI library error
    The error occurred inside the storage.
  • Causes: Storage board (STRGB)
  • Troubleshooting Guides: 1. Check the storage specifications.
    2. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform the function.
    3. Replace STRGB.
  • Code: CD050
  • Description: Storage recovery timeout
    The storage fails to recover from the power save mode within the predetermined period of time.
  • Causes: • Storage board (STRGB)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check STRGB for proper installation and correct as necessary.
    2. Check CPUB for proper installation and correct as necessary.
    3. Reinstall STRGB.
    4. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform the function.
    5. Replace STRGB.
  • Code: CD070
  • Description: Storage data copy uncompleted
    When copying data from the microSD to the storage board (STRGB), the MFP is restarted from the storage board after an interruption of the copying by turning off the main power switch.
  • Causes: • microSD
    • Storage board (STRGB)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Rewrite the firmware of STRGB.
    2. Replace STRGB.
  • Code: CD071
  • Description: microSD startup failure
    After copying data from the microSD to the storage board (STRGB), the MFP is restarted up from the microSD.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. After copying data, mount the STRGB to the origin position.
    2. Replace CPUB.
    3. Replace BASEB.
  • Code: CD072
  • Description: Second-hand SSD or second-hand CPU board installed.
    The storage board (STRGB) or CPU board (CPUB) used on other MFPs is installed.
  • Causes: • Storage board (STRGB)
    • CPU board (CPUB)
  • Troubleshooting Guides: 1. Replace the board with the new STRGB and CPUB. Or, reuse the original STRGB and CPUB.
  • Code: CD073
  • Description: Storage type mismatch
    The installed storage mismatched with the preset storage.
  • Causes: • Storage board (STRGB)
    • microSD
  • Troubleshooting Guides: 1. Check the storage type setting, and fix the wrong setting.
  • Code: CD110
  • Description: Wireless LAN destination initialization error
    When an initialization error occurred on the settings of the wireless LAN in the upgrade kit (UK-221).
  • Causes:
  • Troubleshooting Guides: 1. Check the UK-221 connector for proper connection and correct as necessary.
    2. Rewrite the firmware.
    3. Replace UK-221.
  • Code: CD201, CD202, CD203
  • Description: • CD201: File memory mounting error
    • CD202: Memory capacity discrepancy
    • CD203: Memory capacity discrepancy 2
    CD201: • The file memory is not mounted. • The file has any abnormality.
    CD202: • File memory capacity on the CPU board (CPUB) is not enough. • File memory capacity necessary for duplex printing is not enough.
    CD203: File memory capacity on the CPU board (CPUB) is not enough.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check CPUB for proper installation and correct as necessary.
    2. Replace CPUB.
    3. Replace BASEB.
  • Code: CD211, CD212
  • Description: • CD211: PCI-SDRAM DMA operation failure
    • CD212: Compression/extraction timeout detection
    • CD211: Hardware related to the transfer of memory image of the CPU board (CPUB) fails to respond.
    • CD212: Hardware related to the BTC compression function of the CPU board (CPUB) fails to respond.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check CPUB for proper installation and correct as necessary.
    2. Replace CPUB.
    3. Replace BASEB.
  • Code: CD241, CD242
  • Description: • CD241: Encryption ASIC setting error
    • CD242: Encryption ASIC mounting error
    • CD241: Initialization error of the encrypted ASIC is detected during the machine is starting.
    • CD242: The faulty of the installation of encrypted ASIC is detected during the machine is starting.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check CPUB for proper installation and correct as necessary.
    2. Check BASEB connector for proper connection and correct as necessary.
    3. Replace CPUB.
    4. Replace BASEB.
  • Code: CD261
  • Description: USB hub board failure
    • When a failure is detected in USB hub board included in the local interface kit.
    • Non-standard USB device is connected.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
    • USB hub board (USBHB: EK-608 or EK-609)
  • Troubleshooting Guides: 1. Check the operation with another USB device.
    2. Check USBHB for proper connection and correct as necessary.
    3. Replace USBHB.
    4. Replace CPUB.
    5. Replace BASEB.
  • Code: CD262
  • Description: Extension network adapter installation error
    • When the 2nd network card settings is set to “Set” but the upgrade kit (UK-221) is not installed.
    • Upgrade Kit (UK-221) is faulty.
  • Causes:
  • Troubleshooting Guides: 1. Check the settings of [Service Mode] -> [Network Settings] -> [2nd Network Setting] -> [2nd network card settings].
    2. Check the UK-221 connector for proper connection and correct as necessary.
    3. Rewrite the firmware.
    4. Replace UK-221.
  • Code: CD2D1
  • Description: VLAN setting configuration error
    At start up of the MFP, the reception condition of VLAN setting activation is not satisfied.
  • Causes: • Storage board (STRGB)
    • Backup board (ERB)
  • Troubleshooting Guides: 1. Check if all VLAN setting reception conditions are satisfied.
    • If the IC card reader is connected, the LDD of AU-201S has been installed.
    • The software SW12 (bit1) has been set to ‘PKI unsupported’ (0x00). (PKI mode setting unavailable)
    • Service Mode -> [Billing Setting] -> [Management Function Choice] is set to ‘Unset’.
    • ‘TCP/IP” of Utility -> [Administrator] -> [Network] -> [TCP/IP Setting] -> [TCP/IP Setting1] is set to ‘ON”.
    • ‘Network I/F Configuration” of Utility -> [Administrator] -> [Network] -> [Network I/F Configuration] is set to other than ‘Wireless Only”.
  • Code: CD313
  • Description: TPM key data error
    A fault occurs in the TPM key data.
  • Causes:
  • Troubleshooting Guides: 1. Touch [Recover Data] displayed at the lower right portion on the trouble screen.
    2. A screen confirming whether to recover data appears.
    3. Select [Yes].
    4. The screen will be shifted to the data restoration screen to perform data restoration.
    NOTE
    ▪ When the restoration is performed in a short time, data restoration screen may not be displayed.
    5. Check the message which indicates that the data restoration was successfully conducted. Turn OFF the main power switch and turn it ON
    again more than 10 seconds after.
    NOTE
    ▪ In case it failed to restore data, return to the trouble code screen.
    6. Replace the current TPMB with a new one.
    7. Replace the current CPUB with a new one.
    8. Replace the current BASEB with a new one.
    NOTE
    ▪ Nonvolatile data backup will be automatically performed every hour. Backup can also be performed manually with the following
    setting. [Service Mode] -> [Enhanced Security] -> [Memory Data Backup]
  • Code: CD38E
  • Description: Nonvolatile data save error (SPI-Flash)
    The ‘ISW download flag’ saved in the SPI-Flash has an illegal value.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Rewrite the firmware.
    2. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
  • Code: CD390
  • Description: Nonvolatile data checksum error
    C-D390 code is normally shown when the CPU board (CPUB) is replaced with a new one.
  • Causes:
  • Troubleshooting Guides: 1. Wait until “Recover Data” appears. (MFP will reboot maximum 2 times by itself, it may take 5 minutes.) Touch the “Recover Data” button and follow the instructions that appear on the control panel to restore (backup) data.
  • Code: CD392
  • Description: Nonvolatile data save error (EEPROM)
    The backup board (ERB) is replaced with a new one.
  • Causes: Backup board (ERB)
  • Troubleshooting Guides: 1. Replace the following components with new ones. Configure [New Release] in Service Mode before replacing the image transfer belt unit and the fusing unit. When the transfer roller has been replaced with a new one, perform [Counter clear].
    • Imaging unit/Y,M,C
    • Developing unit/K
    • Drum unit/K
    • Toner cartridge/Y,M,C,K
    • Transfer belt unit
    • Fusing unit
    • Transfer roller
    • Feed roller, pick-up roller, separation roller (including options)
    2. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    3. Set the various setting values in the service mode again.
    4. If the above actions do not solve the problem, contact KM.
  • Code: CD3B1 … CD3B5
  • Description: • CD3B1: DB server startup failure
    • CD3B3: DB access failure
    • CD3B4: No DB definition file
    • CD3B5: DB definition file error
    • CD3B1: When starting the MFP, PostgreSQL server startup has not been successful.
    • CD3B3: When starting the MFP, SQL DB access fails in PostgreSQL server startup processing.
    • CD3B4: When starting the MFP, SQL DB definition file does not exist in PostgreSQL server startup processing.
    • CD3B5: When starting the MFP, there is an error in SQL DB definition file in PostgreSQL server startup
    processing.
  • Causes: CPU board (CPUB)
  • Troubleshooting Guides: 1. Reboot the machine.
    2. Check CPUB for proper installation and correct as necessary.
    3. Rewrite the firmware.
    4. Replace CPUB.
  • Code: CD3C0
  • Description: New board detection
    The board is replaced with a new one.
  • Causes:
  • Troubleshooting Guides: 1. Wait until “Recover Data” appears. (MFP will reboot maximum 2 times by itself, it may take 5 minutes.) Touch the “Recover Data” button and follow the instructions that appear on the control panel to restore (backup) data.
  • Code: CD401 … CD413
  • Description: • CD401: NACK command incorrect
    • CD402: ACK command incorrect
    • CD403: Checksum error
    • CD404: Receiving packet incorrect
    • CD405: Receiving packet analysis error
    • CD406: ACK receiving timeout
    • CD407: Retransmission timeout
    • CD411: Touch panel board error
    • CD412: Touch panel type mismatch
    • CD413: Electrostatic touch panel operation mode error
    When abnormality is found in the communication of controller.
  • Causes: • Control panel
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check whether there is a strong electromagnetic noise source near the main body.
    2. Check the connector between the control panel-BASEB CN7 for proper connection and correct as necessary.
    3. Check CPUB for proper installation and correct as necessary.
    4. Replace CPUB.
    5. Replace BASEB.
  • Code: CD601, CD602, CD603
  • Description: Trouble related to security
  • Causes:
  • Troubleshooting Guides: 1. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. If the above actions do not solve the problem, contact KM.
  • Code: CD701, CD702, CD703
  • Description: • CD701: Mechanical controller flash ROM writing error
    • CD702: Mechanical controller flash ROM device error
    • CD703: FW download communication fault
    CD701: A mechanical controller flash ROM writing sequence is interrupted in its mid-operation due to, for example, power being shut off.
    CD703: Irregular data is received during FW downloading. • Places are changed in the order of write completion pulses. • A write completion pulse is received for a memory for which binary writing is not permitted. • Final checksum mismatch in FW download • Two-minute timeout (no response from CTL, the number of transfer data items less than the specified)
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Rewrite the firmware.
    3. Replace CPUB.
    4. Replace BASEB.
  • Code: CD704
  • Description: (1) When FS-533, FS-539 or FS-539SD is installed
    Finisher Flash ROM device error
    An erase error or other device fault occurs during the finisher flash ROM writing.
  • Causes: FS control board (FSCB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Rewrite the firmware.
    3. Replace FSCB. (FS-533 / FS-539/FS-539SD)
  • Code: CD704
  • Description: (2) When JS-506 is installed
    Finisher Flash ROM device error
    An erase error or other device fault occurs during the finisher flash ROM writing.
  • Causes: JS control board (JSCB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Rewrite the firmware.
    3. Replace JSCB.
  • Code: CD705, CD706
  • Description: • CD705: Mechanical controller sub-CPU flash ROM device error
    • CD706: Mechanical controller sub-CPU flash ROM error
    • CD705: An erase error or other device fault occurs during mechanical controller sub-CPU flash ROM writing.
    • CD706: A data error is determined to exist in the mechanical controller sub-CPU flash ROM during starting.
  • Causes: Base board (BASEB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Rewrite the firmware.
    3. Replace BASEB.
  • Code: CDF50, CDF70, CDFA0
  • Description: • CDF50: ASIC image version failure
    • CDF70: ASIC image access failure
    • CDFA0: ASIC image error
    Communication error is detected between the CPU board (CPUB) and the CIS module (CIS).
  • Causes: • CIS module (CIS)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connector between CIS-BASEB CN2 for proper connection and correct as necessary.
    2. Check CPUB for proper installation and correct as necessary.
    3. Rewrite the firmware.
    4. Replace the CIS module.
    5. Replace CPUB.
    6. Replace BASEB.
  • Code: CE001 … CE009
  • Description: • CE001: Abnormal message queue
    • CE003: Task error
    • CE004: Event error
    • CE005: Memory access error
    • CE006: Header access error
    • CE007: DIMM initialize error
    • CE009: Memory resource shortage error
    CPU board (CPUB) is faulty.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connectors on BASEB for proper connection and correct as necessary.
    2. Replace CPUB.
    3. Replace BASEB.
  • Code: CE002
  • Description: Message and method parameter failure
    CPU board (CPUB) is faulty.
  • Causes: • Storage board (STRGB)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and turn it ON again, and conduct the following setting. [Service Mode] -> [System 1] -> [Initialization] ->[Clear All Data].
    2. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform the function.
    3. Replace STRGB.
    4. Replace CPUB.
    5. Replace BASEB.
  • Code: CE012
  • Description: Failed to receive the entropy from Haveged
    The machine fails to receive the entropy from Haveged.
  • Causes:
  • Troubleshooting Guides: 1. Turn OFF and ON the main power switch.
  • Code: CE013
  • Description: Virus scan engine startup failure (8 GB storage)
    When the virus scan settings are effective, change from storage board (STRGB) to microSD (8 GB).
  • Causes: microSD
  • Troubleshooting Guides: 1. Reboot the machine.
    2. To disable Virus Scan Functions.
    3. Replace the microSD and replace the STRGB.
  • Code: CE014
  • Description: Virus scan engine startup failure (storage error)
    The file or data that is necessary to start the virus scan has been lost.
  • Causes: Storage board (STRGB)
  • Troubleshooting Guides: 1. Reboot the machine. (MFP will reboot maximum 2 times by itself.)
    2. Replace STRGB.
  • Code: CE015
  • Description: Secret information issue error
    When starting the machine, the machine fails to issue the secret information.
  • Causes:
  • Troubleshooting Guides: 1. Turn OFF and ON the main power switch.
  • Code: CE101
  • Description: Browser finish detected
    • The browser is automatically recovered (restarted) after the main body detected that the browser (separate process) has stopped with fault.
    • When the “Malfunction finish is detected over predetermined number of times” or “the browser task process is except in idle (printing, etc.)”.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connectors on BASEB for proper connection and correct as necessary.
    2. Replace CPUB.
    3. Replace BASEB.
  • Code: CE201
  • Description: Transmission operation log storage fault
    When the transmission log storage failed, it repeats retrial until transmission operation log is stored. The trouble is detected when the retrial failed for predetermined number of times.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connectors on BASEB for proper connection and correct as necessary.
    2. Replace CPUB.
    3. Replace BASEB.
  • Code: CE202
  • Description: PDL interpreter error
    An error inside the CPU board (CPUB) is detected during converting the PDL information.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function.
    3. Select [Service Mode] -> [System 1] -> [Initialization] -> [Clear All Data] and perform the function.
    4. Replace CPUB.
    5. Replace BASEB.
  • Code: CE203
  • Description: Unrecoverable error
    An error does not recover even after an auto recovery.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function.
    3. Select [Service Mode] -> [System 1] -> [Initialization] -> [Clear All Data] and perform the function.
    4. Update the firmware.
    5. Perform the self-diagnostic function.
    6. Replace CPUB.
    7. Replace BASEB.
  • Code: CE204
  • Description: SIP / T.38 library loading failure
    Installed an illegal library of SIP/T.38.
  • Causes:
  • Troubleshooting Guides: 1. Install a legal library of LK-117.
  • Code: CE301 … CE305
  • Description: • CE301: Referring incorrect memory
    • CE302: Incorrect command
    • CE303: Finished due to error inside Qt library
    • CE304: Finished due to error outside Qt library
    • CE305: Program forced to stop
    • When performing treatment (program) to the firmware controlling the MFP controller, a malfunction is detected when the control sequence went abnormal.
    • In almost cases, when the control sequence goes abnormal in certain conditions and on certain timing, it results in malfunction.
  • Causes:
  • Troubleshooting Guides: 1. Execute [Self-diag. (Full)]. For details, see “ L.4 Troubleshooting using Self-diag. (Full)”.
    2. If the diagnosis result of [Self-diag. (Full)] is OK, since no hardware parts related troubles occur, retrieve the “Machine Management List” and send inquiries to KM also with the information. For details, see “ I.13 List Output”.
  • Code: CE401
  • Description: Shared memory connection timeout
    A CPU communication error is detected when power save is turned ON.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Check CPUB for proper installation and correct as necessary.
    3. Rewrite the firmware.
    4. Replace CPUB.
    5. Replace BASEB.
  • Code: CED01
  • Description: The authentication application information does not exist in the storage in the enhanced server authentication state.
    With “Enhanced Server Authentication” set, no authentication application registration information is found in the storage.
  • Causes: • Storage board (STRGB)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Turn OFF and ON the main power switch.
    2. Check STRGB for proper installation and correct as necessary.
    3. Check CPUB for proper installation and correct as necessary.
    4. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function.
    5. Replace STRGB.
    6. If the above actions do not solve the problem, contact KM.
  • Code: CEEE1, CEEE3
  • Description: • CEEE1: CPU board (MSC) malfunction
    • CEEE3: Base board (ENG) malfunction
    • CEEE1: CPU board is faulty.
    • CEEE3: Base board is faulty.
  • Causes: • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Check the connectors on BASEB for proper connection and correct as necessary.
    2. Replace CPUB.
    3. Replace BASEB.
  • Code: CEEE2
  • Description: Scanner section malfunction
    A scanner part is faulty.
  • Causes: CIS module (CIS)
  • Troubleshooting Guides: 1. Replace CIS.
  • Code: CFAxx
  • Description: Abort code
    • When performing treatment (program) to the firmware controlling the MFP controller, a malfunction is detected when the control sequence went abnormal.
    • In almost cases, when the control sequence goes abnormal in certain conditions and on certain timing, it results in malfunction.
  • Causes:
  • Troubleshooting Guides: 1. Execute [Self-diag. (Full)]. For details, see “ L.4 Troubleshooting using Self-diag. (Full)”. 2. If the diagnosis result of [Self-diag. (Full)] is OK, since no hardware parts related troubles occur, retrieve the “Machine Management List” and send inquiries to KM also with the information. For details, see “ I.13 List Output”.
  • Code: CFBxx
  • Description: Abort code
    • When performing treatment (program) to the firmware controlling the MFP controller, a malfunction is detected when the control sequence went abnormal.
    • In almost cases, when the control sequence goes abnormal in certain conditions and on certain timing, it results in malfunction.
  • Causes:
  • Troubleshooting Guides: 1. Execute [Self-diag. (Full)]. For details, see “ L.4 Troubleshooting using Self-diag. (Full)”.
    2. If the diagnosis result of [Self-diag. (Full)] is OK, since no hardware parts related troubles occur, retrieve the “Machine Management List” and send inquiries to KM also with the information. For details, see “ I.13 List Output”.
  • Code: CFCxx
  • Description: Abort code
    • When performing treatment (program) to the firmware controlling the MFP controller, a malfunction is detected when the control sequence went abnormal.
    • In almost cases, when the control sequence goes abnormal in certain conditions and on certain timing, it results in malfunction.
  • Causes:
  • Troubleshooting Guides: 1. Execute [Self-diag. (Full)]. For details, see “ L.4 Troubleshooting using Self-diag. (Full)”.
    2. If the diagnosis result of [Self-diag. (Full)] is OK, since no hardware parts related troubles occur, retrieve the “Machine Management List” and send inquiries to KM also with the information. For details, see “ I.13 List Output”.
  • Code: CFDxx
  • Description: Abort code
    • When performing treatment (program) to the firmware controlling the MFP controller, a malfunction is detected when the control sequence went abnormal.
    • In almost cases, when the control sequence goes abnormal in certain conditions and on certain timing, it results in malfunction.
  • Causes:
  • Troubleshooting Guides: 1. Execute [Self-diag. (Full)]. For details, see “ L.4 Troubleshooting using Self-diag. (Full)”.
    2. If the diagnosis result of [Self-diag. (Full)] is OK, since no hardware parts related troubles occur, retrieve the “Machine Management List” and send inquiries to KM also with the information. For details, see “ I.13 List Output”.
  • Code: CFExx
  • Description: Abort code
    • When performing treatment (program) to the firmware controlling the MFP controller, a malfunction is detected when the control sequence went abnormal.
    • In almost cases, when the control sequence goes abnormal in certain conditions and on certain timing, it results in malfunction.
  • Causes:
  • Troubleshooting Guides: 1. Execute [Self-diag. (Full)]. For details, see “ L.4 Troubleshooting using Self-diag. (Full)”.
    2. If the diagnosis result of [Self-diag. (Full)] is OK, since no hardware parts related troubles occur, retrieve the “Machine Management List” and send inquiries to KM also with the information. For details, see “ I.13 List Output”.
  • Code: CFF
  • Description: Abort code
    • When performing treatment (program) to the firmware controlling the MFP controller, a malfunction is detected when the control sequence went abnormal.
    • In almost cases, when the control sequence goes abnormal in certain conditions and on certain timing, it results in malfunction.
  • Causes:
  • Troubleshooting Guides: 1. Execute [Self-diag. (Full)]. For details, see “ L.4 Troubleshooting using Self-diag. (Full)”.
    2. If the diagnosis result of [Self-diag. (Full)] is OK, since no hardware parts related troubles occur, retrieve the “Machine Management List” and send inquiries to KM also with the information. For details, see “ I.13 List Output”.
  • Code: E1-1
  • Description: Target device NVMeSSD
    Diagnosis item Device recognition
    Reason of error Engagement failure
    Mounting failure
  • Causes: Storage board (STRGB)
    CPU board (CPUB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Correct the mounting of STRGB if faulty.
    3. Correct the mounting of CPUB if faulty.
    4. Replace STRGB.
    5. Replace CPUB.
  • Code: E1-2
  • Description: Target device NVMeSSD
    Diagnosis item R/W check
    Reason of error STRGB error (data failure)
  • Causes: Storage board (STRGB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Correct the mounting of STRGB if faulty.
    3. Replace STRGB.
  • Code: E1-3
  • Description: Target device NVMeSSD
    Diagnosis item S.M.A.R.T diag.
    Reason of error STRGB error (data failure)
  • Causes: Storage board (STRGB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Correct the mounting of STRGB if faulty.
    3. Replace STRGB.
  • Code: E1-4
  • Description: Target device NVMeSSD
    Diagnosis item MFP FW checksum
    Reason of error STRGB error (data failure)
  • Causes: MFP firmware
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Perform re-installation of the firmware.
  • Code: E1-5
  • Description: Target device NVMeSSD
    Diagnosis item Partition check
    Reason of error STRGB error (data failure)
  • Causes: Storage board (STRGB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Correct the mounting of STRGB if faulty.
    3. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function.
    4. Replace STRGB.
  • Code: E11-1, E11-2
  • Description: Target device CPU board
    Diagnosis item E11-1 Compress/exp check
    E11-2 O/P image bus check
    Reason of error E11-1 S800 error
    E11-2 S800 error
  • Causes: CPU board (CPUB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power
    switch.
    2. Correct the mounting of CPUB if faulty.
    3. Replace CPUB.
  • Code: E12-1, E12-2, E12-3
  • Description: Target device PCIe
    Diagnosis item E12-1 PCIe device check IRIS(0)
    E12-2 PCIe device check IRIS(1)
    E12-3 PCIe device check NVMeSSD
    Reason of error PCIe device error
  • Causes: E12-1, E12-2
    CPU board (CPUB)
    E12-3
    Storage board (STRGB)
    CPU board (CPUB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Correct the mounting of STRGB if faulty.
    3. Correct the mounting of CPUB if faulty.
    4. Replace STRGB.
    5. Replace CPUB.
  • Code: E2-1
  • Description: Target device microSD
    Diagnosis item Device recognition
    Reason of error Engagement failure
    Mounting failure
  • Causes: microSD
    CPU board (CPUB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Correct the mounting of microSD if faulty.
    3. Correct the mounting of CPUB if faulty.
    4. Replace microSD.
    5. Replace CPUB.
  • Code: E2-2
  • Description: Target device microSD
    Diagnosis item R/W check
    Reason of error microSD error (data failure)
  • Causes: microSD
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Correct the mounting of microSD if faulty.
    3. Replace microSD.
  • Code: E2-3
  • Description: Target device microSD
    Diagnosis item S.M.A.R.T diag.
    Reason of error microSD error (data failure)
  • Causes: microSD
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Correct the mounting of microSD if faulty.
    3. Replace microSD.
  • Code: E2-4
  • Description: Target device microSD
    Diagnosis item MFP FW checksum
    Reason of error microSD error (data failure)
  • Causes: MFP firmware
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Perform re-installation of the firmware.
  • Code: E2-5
  • Description: Target device microSD
    Diagnosis item Partition check
    Reason of error microSD error (data failure)
  • Causes: microSD
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Correct the mounting of microSD if faulty.
    3. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function.
    4. Replace microSD.
  • Code: E3-1
  • Description: Target device I2C
    Diagnosis item TPM
    Reason of error Connection failure
    Parts defect
  • Causes: TPM board (TPMB)
    CPU board (CPUB)
    Base board (BASEB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Correct the mounting of TPMB if faulty.
    3. Correct the mounting of CPUB if faulty.
    4. Correct the mounting of BASEB or the connection of connectors if faulty.
    5. Replace TPMB.
    6. Replace CPUB.
    7. Replace BASEB.
  • Code: E3-3
  • Description: Target device I2C, E3-3, PS-CPU
    Reason of error Connection failure
    Parts defect
  • Causes: CPU board (CPUB)
    Base board (BASEB)
  • Troubleshooting Guides: Corrective action procedure
    1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Correct the mounting of CPUB if faulty.
    3. Correct the mounting of BASEB or the connection of connectors if faulty.
    4. Replace CPUB.
    5. Replace BASEB.
  • Code: E4-1, E4-2
  • Description: NOTE
    ▪ When executing the Self-diag. (Full) after the trouble code (CE301, CE304) is displayed, the self-diagnosis may not complete. In that case, finish the Self-diag. (Full) forcibly, and perform the troubleshooting against each trouble code.
    ▪ Turning OFF the main power switch will finish the Self-diag. (Full) forcibly.
    Target device System/image memory
    Diagnosis item E4-1 WORK0 (Main memory ch.A)
    E4-2 WORK1 (Main memory ch.B)
    Reason of error Engagement failure
    Mounting failure
    DRAM failure
  • Causes: CPU board (CPUB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Correct the mounting of CPUB if faulty.
    3. Replace CPUB.
  • Code: E5-1
  • Description: Target device Various USB devices
    Diagnosis item IRIS0
    Reason of error Connection failure
    Parts defect
  • Causes: CPU board (CPUB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Correct the mounting of CPUB if faulty.
    3. Replace CPUB.
  • Code: E5-11
  • Description: Target device Various USB devices
    Diagnosis item Upgrade kit (UK-221)
    Reason of error Connection failure
    Parts defect
  • Causes: Wireless LAN board (WLANB)
    Base board (BASEB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Correct the mounting of the upgrade kit (UK-221) or the connection of connectors if faulty.
    3. Correct the mounting of BASEB or the connection of connectors if faulty.
    4. Replace WLANB.
    5. Replace BASEB.
  • Code: E5-12
  • Description: Target device Various USB devices
    Diagnosis item Authentication unit
    Reason of error Connection failure
    Parts defect
  • Causes: Authentication unit
    Base board (BASEB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Correct the mounting and connection of the authentication unit if faulty.
    3. Correct the mounting of BASEB or the connection of connectors if faulty.
    4. Replace the authentication unit.
    5. Replace BASEB.
  • Code: E5-2
  • Description: Target device Various USB devices
    Diagnosis item USB3.0-HUB chip (base board)
    Reason of error Connection failure
    Parts defect
  • Causes: CPU board (CPUB)
    Base board (BASEB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Correct the mounting of CPUB if faulty.
    3. Correct the mounting of BASEB or the connection of connectors if faulty.
    4. Replace CPUB.
    5. Replace BASEB.
  • Code: E5-3
  • Description: Target device Various USB devices
    Diagnosis item USB2.0-HUB chip (base board)
    Reason of error Connection failure
    Parts defect
  • Causes: Base board (BASEB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Correct the mounting of BASEB or the connection of connectors if faulty.
    3. Replace BASEB.
  • Code: E5-4
  • Description: Target device Various USB devices
    Diagnosis item USB device HUB chip (USB hub board)
    Reason of error Connection failure
    Parts defect
  • Causes: USB hub board (USBHB)
    Base board (BASEB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Correct the mounting of USBHB or the connection of connectors if faulty.
    3. Correct the mounting of BASEB or the connection of connectors if faulty.
    4. Replace USBHB.
    5. Replace BASEB.
  • Code: E5-5
  • Description: Target device Various USB devices
    Diagnosis item DAC-IC
    Reason of error Connection failure
    Parts defect
  • Causes: USB hub board (USBHB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Correct the mounting of USBHB or the connection of connectors if faulty.
    3. Replace USBHB.
  • Code: E5-7
  • Description: Target device Various USB devices
    E5-7 Fax board (line 1)
    Reason of error Connection failure
    Parts defect
  • Causes: Fax board/1 (FAXB/1)
    Base board (BASEB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Correct the mounting of the fax board or the connection of connectors if faulty.
    3. Correct the mounting of BASEB or the connection of connectors if faulty.
    4. Replace the fax board.
    5. Replace BASEB.
  • Code: E6-1, E6-2
  • Description: NOTE
    ▪ When executing the Self-diag. (Full) after the trouble code (C6###, C91##) is displayed, the self-diagnosis may not complete. In that case, finish the Self-diag. (Full) forcibly, and perform the troubleshooting against each trouble code.
    ▪ Turning OFF the main power switch will finish the Self-diag. (Full) forcibly.
    Target device CIS module
    Diagnosis item E6-1 I/P image bus check
    E6-2 Line RAM comparison
    Reason of error E6-1 Image bus failure
    E6-2 CIS sensor failure
  • Causes: E6-1
    CIS cable
    CIS module (CIS)
    CPU board (CPUB)
    Base board (BASEB)
    E6-2
    CIS module (CIS)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Correct the mounting of CIS or the CIS cable if faulty.
    3. Correct the mounting of CPUB if faulty.
    4. Correct the mounting of BASEB or the connection of connectors if faulty.
    5. Replace the CIS cable.
    6. Replace CIS.
    7. Replace CPUB.
    8. Replace BASEB.
  • Code: E8-1
  • Description: Target device DF control board
    Diagnosis item MINET communication check
    Reason of error ADF microcomputer communication failure
  • Causes: Connection cable
    DF control board (DFCB)
    CPU board (CPUB)
    Base board (BASEB)
  • Troubleshooting Guides: 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
    2. Correct the mounting of DFCB or the connection of connectors if faulty.
    3. Correct the mounting of CPUB if faulty.
    4. Correct the mounting of BASEB or the connection of connectors if faulty.
    5. Correct the connection of the connection cable if faulty.
    6. Replace the connection cable.
    7. Replace DFCB.
    8. Replace CPUB.
    9. Replace BASEB.
  • Code: P-14
  • Description: Skew correction trouble
    The difference between the skew default position setting value and the cumulative amount of skew adjustment values goes over the predetermined value.
  • Causes: • IDC sensor/Fr (IDCS/Fr)
    • IDC sensor/Rr (IDCS/Rr)
    • Imaging unit/Y,M,C
    • Drum unit/K
    • Base board (BASEB)
    • PH unit
  • Troubleshooting Guides: 1. Check the drive transmission portion of the imaging unit or drum unit and correct as necessary.
    2. Clean the contact of the imaging unit or drum unit connector if dirty.
    3. Reinstall or reconnect IDCS/Fr or IDCS/Rr if it is installed or connected improperly.
    4. Clean IDCS/Fr or IDCS/Rr if it is dirty.
    5. Check the BASEB connector for proper connection and correct as necessary.
    6. Replace IDCS/Fr or IDCS/Rr.
    7. Replace the imaging unit/Y,M,C.
    8. Replace the drum unit/K.
    9. Replace the PH unit.
    10. Replace BASEB.
    NOTE
    After the PH unit is replaced, reset the skew default position for each color in [Service Mode] -> [Machine] -> [Print Head Skew Adj.] -> [Print Head Skew Adj.]
    When this alert code is displayed, according to the list, take actions to address the problem. After the problem is resolved, select [Service Mode] -> [Machine] -> [Print Head Skew Adj.] -> [Print Head Skew Reset] and perform the skew adjustment reset.
  • Code: P-21
  • Description: Color regist test pattern failure
    • During pre-pattern detection, pre-pattern edge (start/ end point of effective area) is not detected within the pre-pattern search area.
    • During detection of regist pattern at vertical/horizontal direction, pattern edge (start/end point of effective area) is not detected within the pattern search area of each unit.
  • Causes: • Transfer belt unit
    • PH unit
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Wipe clean the surface of the transfer belt with a soft cloth, if it is dirty.
    2. Replace the transfer belt unit if the transfer belt is damaged.
    3. Replace the PH unit.
    4. Replace BASEB.
  • Code: P-22
  • Description: Color regist adjust failure
    • The gap between maximum and minimum value of deviations among each color (the values before averaging) is over the predetermined value.
    • Average deviation exceeds the predetermined value.
    • In case the final value of the deviation after stabilization exceeds the predetermined value, it is regarded as failure even if the average deviation is within tolerance.
  • Causes: • IDC sensor/Fr (IDCS/Fr)
    • IDC sensor/Rr (IDCS/Rr)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Slide out the imaging unit or drum/developing unit and reinstall it in position.
    2. Reinstall or reconnect IDCS/Fr or IDCS/Rr if it is installed or connected improperly.
    3. Check the vertical transport guide for installed position and correct as necessary.
    4. Replace BASEB.
  • Code: P-27
  • Description: Secondary transfer ATVC failure
    An abnormal average value is detected during an adjustment of the second transfer ATVC value.
  • Causes: • High voltage unit (HV)
    • Base board (BASEB)
    • Image transfer entrance guide
    • 2nd transfer assy
    • Transfer belt unit
  • Troubleshooting Guides: 1. Check the contact between the roller opposed to the 2nd transfer roller in the transfer belt unit and the grounding terminal. Clean the joint or correct if necessary.
    2. Check the image transfer entrance guide for proper installation and correct if necessary.
    3. Check that the spring does not come off during the pressure operation of the transfer roller and correct if necessary.
    4. Check the contact at the joint of the 2nd transfer assy and HV. Clean the joint or correct if necessary.
    5. Replace the transfer belt unit.
    6. Replace HV.
    7. Replace BASEB.
  • Code: P-33
  • Description: LD malfunction
    The DETOUT signal of the LD drive detected malfunction consecutively for the predetermined frequency.
  • Causes: • Laser diode/Y (LD/Y)
    • Laser diode/M (LD/M)
    • Laser diode/C (LD/C)
    • Laser diode/K (LD/K)
    • Laser drive board (LDDB)
    • PH unit
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Replace the PH unit.
    2. Replace BASEB.
  • Code: P-5, P-28
  • Description: IDC sensor/Fr failure, IDC sensor/Rr failure
    • During IDC sensor light intensity correction, output voltage detected for all eight sample patterns are 3.35 V or more.
    • During IDC sensor light intensity correction, sensor output voltage for light intensity selected after the correction is under 0.7 V.
    • During IDC base surface detective control, sensor output voltage detected is under 0.7 V or over 3.35V.
    • During image stabilization (gamma correction control), detected output value for IDC sensor did not go below threshold (half the value of what is detected by IDC sensor on the belt surface) for three consecutive times (position of the pattern end is not detected).
    • During image stabilization (gamma correction control), sensor’s output value of each color for hyper 0 gradation after the primary approximation is half the detection level on the belt surface or under.
  • Causes: • IDC sensor/Fr (IDCS/Fr)
    • IDC sensor/Rr (IDCS/Rr)
    • High voltage unit (HV)
    • Transfer belt unit
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Wipe clean the surface of the transfer belt with a soft cloth, if it is dirty.
    2. Replace the transfer belt unit if the transfer belt is damaged.
    3. Reinstall or reconnect IDCS/Fr or IDCS/Rr if it is installed or connected improperly.
    4. Clean IDCS/Fr or IDCS/Rr if it is dirty.
    5. Check the HV connector for proper connection and correct as necessary.
    6. Open/close the front door, run an image stabilization sequence, and select [State Confirmation] -> [Level History 1] to check the IDC value.
    • IDC1: IDCS/Fr
    • IDC2: IDCS/Rr
    If the value is 1.0 V or less, replace IDCS/Fr or IDCS/Rr.
    7. Replace BASEB.
  • Code: P-6, P-7, P-8, P-9
  • Description: Imaging unit (C) failure, Imaging unit (M) failure, Imaging unit (Y) failure, Drum/Development unit (K) failure
    • All density readings taken from the density pattern produced on the transfer belt are 1.0 g/m2 (IDC sensor photo receiver output) or less during max. density adjustment (Vg/Vdc adjustment).
    • All density readings taken from the density pattern produced on the transfer belt are 4.0 g/m2 (IDC sensor photo receiver output) or more during max. density adjustment (Vg/Vdc adjustment).
  • Causes: • Imaging unit/Y,M,C
    • Drum unit/K
    • Developing unit/K
    • IDC sensor/Fr (IDCS/Fr)
    • IDC sensor/Rr (IDCS/Rr)
    • Base board (BASEB)
    • High voltage unit (HV)
    • Transfer belt unit
  • Troubleshooting Guides: 1. Check the setting value in [Max Image Density Adj] of [Imaging Process Adjustment] and, if it is negative, readjust.
    2. Check the drive transmission portion of the imaging unit or drum/developing unit and correct as necessary.
    3. Clean the IDC sensor/Fr (IDCS/Fr) or IDC sensor/Rr (IDCS/Rr) window if dirty.
    4. Clean the contact of the imaging unit or drum/developing unit connector if dirty.
    5. Check the HV connector for proper connection and correct as necessary.
    6. Replace the imaging unit/Y,M,C.
    7. Replace the drum unit/K.
    8. Replace the developing unit/K.
    9. Replace the transfer belt unit.
    10. Replace HV.
    11. Replace BASEB.
  • Code: S-1
  • Description: CCD gain adjustment failure
    It is detected that the CCD clamp gain adjustment value is faulty.
  • Causes: • CIS module (CIS)
    • Base board (BASEB)
  • Troubleshooting Guides: 1. Correct the harness connection between CIS-BASEB CN2 if faulty.
    2. Check for possible extraneous light and correct as necessary.
    3. Replace CIS.
    4. Replace BASEB.
  • Code: S-2
  • Description: CIS gain adjustment failure
    It is detected that the CIS clamp gain adjustment value is faulty.
  • Causes: • CIS module (CIS)
    • CPU board (CPUB)
    • Base board (BASEB)
  • Troubleshooting Guides: Procedure
    1. Correct the connector connection between CIS CN2-BASEB CN5 if faulty.
    2. Check CPUB for proper installation and correct as necessary.
    3. Check for possible extraneous light and correct as necessary.
    4. Wipe clean the back side scanning glass surface and shading sheet.
    5. Replace CIS.
    6. Replace CPUB.
    7. Replace BASEB.



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  1. 07-17-2017


    #1

    javier4065 is offline


    Senior Tech

    250+ Posts


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    Konica minolta bizhub c353 error c2556

    My problem is the following display says C2556 I enter service mode and I saw level history tcr ratio yellow ,black,magenta and cyan are 0% what can I do to solve it? Thanks in advance


  2. 07-17-2017


    #2

    Re: Konica minolta bizhub c353 error c2556

    Calibrate
    Image Adjustments》Gradation Adjust》Stabiliser 》 repeat each mode 3x (printout and scan it on glass).
    High Comp
    Gradation
    Resolution

    Sent from my GT-I9300 using Tapatalk

    .OK Google! … will I need Berrocca this morning?

    Firmwares HERE


  3. 07-17-2017


    #3

    Re: Konica minolta bizhub c353 error c2556

    Quote Originally Posted by javier4065
    View Post

    My problem is the following display says C2556 I enter service mode and I saw level history tcr ratio yellow ,black,magenta and cyan are 0% what can I do to solve it? Thanks in advance

    you have to hit start, it prints a 4 color page and THEN gives a live reading.


  4. 07-17-2017


    #4

    javier4065 is offline


    Senior Tech

    250+ Posts


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    0

    Re: Konica minolta bizhub c353 error c2556

    Quote Originally Posted by habik
    View Post

    Calibrate
    Image Adjustments》Gradation Adjust》Stabiliser 》 repeat each mode 3x (printout and scan it on glass).
    High Comp
    Gradation
    Resolution

    Sent from my GT-I9300 using Tapatalk

    it can not do because the start buttom lights red.another adjusment thanks


  5. 07-18-2017


    #5

    javier4065 is offline


    Senior Tech

    250+ Posts


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    0

    Re: Konica minolta bizhub c353 error c2556

    Quote Originally Posted by javier4065
    View Post

    it can not do because the start buttom lights red.another adjusment thanks

    How can i do this adjustment if the start buttom ligths red? Maybe there is another way.thanks


  6. 07-18-2017


    #6

    Re: Konica minolta bizhub c353 error c2556

    what is the % of life on the consumables?


  7. 07-18-2017


    #7

    javier4065 is offline


    Senior Tech

    250+ Posts


    Rep Power
    0

    Re: Konica minolta bizhub c353 error c2556

    Quote Originally Posted by Synthohol
    View Post

    what is the % of life on the consumables?

    They are 50 %


  8. 07-18-2017


    #8

    Re: Konica minolta bizhub c353 error c2556

    do you see a good brush (DV particles standing on end) on the mag rollers?
    is the toner path clear? can you boot in safe mode and run manual toner add?
    could just be a bad ATDC sensor on the IU.


  9. 07-18-2017


    #9

    paulrid is offline


    Senior Tech

    100+ Posts


    Rep Power
    26

    Re: Konica minolta bizhub c353 error c2556

    Try a system error reset first.


  10. 07-18-2017


    #10

    avecosat is offline


    Senior Tech

    250+ Posts

    avecosat's Avatar


    Rep Power
    26

    Re: Konica minolta bizhub c353 error c2556

    C2556 is a Yellow TCR sensor abnormally high toner density , first time I try to change the Yellow UI .


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СертификатСертификат

С0000

Main Motor malfunction
Ошибка главного двигателя

162/210/163/211

C0070

Toner Replenishing Motor malfunction
Проблема с вращением банки тонера

162/210/163/211
223/283/363/423
224Е/284Е/364Е/454Е/554Е

Решение

C0202
C0204
C0206
C0208

Elevator Failure Tray 1/2/3/4
Проблема с подъемом бумаги лоток 1/2/3/4

162/210/163/211

Решение

C0211
C0204
C0206
C0208

Bypass Lifting Motion Failure
Проблема с подъемом бумаги лотка ручной подачи

165/185/195/215
222/282/362/223/283/363/423
224Е/284Е/364Е/454Е/554Е
227/287/367
С220/С280/С360
С224/С284/С364/С454/С554
С224Е/С284Е/С364Е/С454Е/С554Е
C227/C287/C367
C258/C308/C368/C458/C558/C658

C0320

LU-202m, LU-202XL fan abnormalitye
Ошибка вентилятора кассеты LU-202m, LU-202XL

AccurioPress C2060/C2070/C2070P
C3070/C3080/C3080P

C05хх

Fusing temperature failure
Проблема с температурой узла закрепления

162/210/163/211

Решение

C0F32

Faulty ATDC Sensor
Ошибка концентрации тонера

162/210/163/211

Решение

C133D

ROM check error
Проблема с платой EEPROM

162/210/163/211

C2152

Transfer belt pressure welding alienation
Проблема с узлом ленты переноса

С220/С280/С360
С224/С284/С364/С454/С554
С224Е/С284Е/С364Е/С454Е/С554Е
C227/C287/C367
C258/C308/C368/C458/C558/C658

C2241
C2242
C2243
C2244

Drum motor abnormality Y/M/C/K
Ошибка мотора барабана Y/M/C/K

PRO/PRESS
C6000L/C6000/C7000/C7000P/C70hc
C1060L/C1060/C1070/C1070P
Accurio Press C2060/C2070/C2070P
C3070/C3080/C3080P

Решение

C2253
C2254

Color PC motor`s failure
Ошибка привода барабанов

227/287/367
С220/С280/С360
С224/С284/С364/С454/С554
С224Е/С284Е/С364Е/С454Е/С554Е
C227/C287/C367
C258/C308/C368/C458/C558/C658

Решение

C2351

Fusing cooling fan motor malfunction
Ошибка главного вентилятора охлаждения

164/165/185/195
215/222/282/362

C2411
C2412
C2413
C2414

Developing unit C/M/Y/K new article release
Ошибка определения нового блока проявки

227/287/367
С220/С280/С360
С224/С284/С364/С454/С554
С224Е/С284Е/С364Е/С454Е/С554Е
C227/C287/C367
C258/C308/C368/C458/C558/C658

C2551
C2552
C2553
C2554
C2555
C2556
C2557
C2558

Abnormally low toner density C/M/Y/K
Ошибка концентрации тонера в блоке проявки

165/185/195/215
227/287/367
С220/С280/С360
С224/С284/С364/С454/С554
С224Е/С284Е/С364Е/С454Е/С554Е
C227/C287/C367
C258/C308/C368/C458/C558/C658

C2654

EEPROM Failure
Проблема с платой EEPROM

222/282/362

C2A11
C2A12
C2A13
C2A1

Drum unit C/M/Y/K new release failure
Ошибка определения нового блока барабана

С220/С280/С360
С224/С284/С364/С454/С554
С224Е/С284Е/С364Е/С454Е/С554Е
C227/C287/C367
C258/C308/C368/C458/C558/C658

C3201
C3202

Fusing motor failure
Ошибка мотора привода узла закрепления

224Е/284Е/364Е/454Е/554Е
С220/С280/С360
С224/С284/С364/С454/С554
С224Е/С284Е/С364Е/С454Е/С554Е
C258/C308/C368/C458/C558/C658

C34хх
C37хх
C38хх
C39хх

Fusing temperature failure
Проблема с температурой узла закрепления

164/165/185/195/215
221/282/362/223/283/363/423
224Е/284Е/364Е/454Е/554Е
227/287/367
С220/С280/С360
С224/С284/С364/С454/С554
С224Е/С284Е/С364Е/С454Е/С554Е
C227/C287/C367
C258/C308/C368/C458/C558/C658

Решение

C3508

Fusing high temperature abnormality
Повышенная температура узла фиксации

PRO/PRESS C6000L/C6000/C7000/C7000P/C70hc
C1060L/C1060/C1070/C1070P
Accurio Press C2060/C2070/C2070P
C3070/C3080/C3080P

Решение

C3924

Fusing sensor wire breaks detection
Проблема с термистором узла фиксации

C452/C552/C652
C451/C550/C650

C4101

Polygon Motor Failure
Проблема с блоком лазера

164/185/195/215
222/282/362/223/283/363/423
224Е/284Е/364Е/454Е/554Е
227/287/367
С220/С280/С360
С224/С284/С364/С454/С554
С224Е/С284Е/С364Е/С454Е/С554Е
C227/C287/C367
C258/C308/C368/C458/C558/C658

C4661
C4662
C4663

Color registration correction abnormality Y/M/C
Ошибка регистрации цветов Y/M/C

PRO C6000L/C6000/C7000/C7000P/C70hc
C1060L/C1060/C1070/C1070P

Решение

C5102
C5103

Main Motor malfunction
Ошибка главного двигателя

164/165/185/195/2
222/282/362/223/283/363/4
224Е/284Е/364Е/454Е/55
С220/С280/С3
С224/С284/С364/С454/С5
С224Е/С284Е/С364Е/С454Е/С554Е

C5370

MFP control board cooling fan motor`s failure to turn
Ошибка включения вентилятора платы MFP

223/283/363/423
224E/284E/364E/454E/554E
227/287/367
С220/С280/С360
С224/С284/С364/С454/С554
С224Е/С284Е/С364Е/С454Е/С554Е
C258/C308/C368/C458/C558/C658

C6755

CIS Gain adjustment abnormality
Ошибка настройки модуля CIS

AccurioPress C2060/C2070
C3070/C3080

C8001

DF communication error
Ошибка коммуникации с автоподатчиком

AccurioPress C2060/C2070
C3070/C3080

C9401
C9402

IR exposure lump malfunction
Проблема с узлом сканера

164/165/185/195/215
222/282/362/223/283/363/423
224Е/284Е/364Е/454Е/554Е
227/287/367
C227/C287/C367
C258/C308/C368/C458/C558/C658

CC151

Flash ROM error
Проблема с платой EEPROM

164/165/185/195/215
226/287/367
C227/C287/C367
C258/C308/C368/C458/C558/C658

CC163
CC164
CC165

ROM contents error
Ошибка программного обеспечения аппарата

С220/С280/С360
С224/С284/С364/С454/С554
С224Е/С284Е/С364Е/С454Е/С554Е

CD004

HDD error
Ошибка жесткого диска

222/282/362
227/287/367
C227/C287/C367
C258/C308/C368/C458/C558/C658

CD0xx

Hard disk error
Проблема с жестким диском

223/283/363/423
224Е/284Е/364Е/454Е/554Е
227/287/367
С220/С280/С360
С224/С284/С364/С454/С554
С224Е/С284Е/С364Е/С454Е/С554Е
C227/C287/C367
C258/C308/C368/C458/C558/C658

Решение

CD3xx

NVRAM data error
Проблема с платой NVRAM

165/185/195/215
222/282/362/223/283/363/423
224Е/284Е/364Е/454Е/554Е
С220/С280/С360
С224/С284/С364/С454/С554
С224Е/С284Е/С364Е/С454Е/С554Е
C227/C287/C367
C258/C308/C368/C458/C558/C658

CE020

Browser abnormality detection
Внезапное выключение браузера

AccurioPress C2060/C2070/C2070P
C3070/C3080/C3080P

CE301

Referring incorrect memory
Ошибка обработки данных (ошибка памяти)

224E/284E/364E/454E/554E
227/287/367
С224/С284/С364/С454/С554
С224Е/С284Е/С364Е/С454Е/С554Е
C258/C308/C368/C458/C558/C658

P-5

PRT/IR ERROR

C200/C203/C220/C224/C250
C252/C253/C258/C284
C277/C287/C257i
C300/C308/C352/C350/C353
C360/C364/C368
C450/C451/C452/C454/C458
C550/C552/C554/C558
C650/C652/C654/C658/C659/C754/C759
C224E/C284E/C364E/C454E
C554E/C654E/C754E
C250P/C252P/C352P
C353P/C450P
C250i/C300i/C360i
C450i/C550i/C650i
C3300i/C3320i/C3350i
C4000i/C4050i

Решение

P-6
P-7
P-8
P-9

C/M/Y/K Imaging Unit failure

C200/C203/C220/C224/C250
C252/C253/C258/C284
C277/C287/C257i
C300/C308/C352/C350/C353
C360/C364/C368
C450/C451/C452/C454/C458
C550/C552/C554/C558
C650/C652/C654/C658/C659
C754/C759
C224E/C284E/C364E/C454E
C554E/C654E/C754E
C250P/C252P/C352P
C353P/C450P
C250i/C300i/C360i
C450i/C550i/C650i
C3300i/C3320i/C3350i
C4000i/C4050i

Решение

P-21

C224e/C224/C220/C652/C200/C203/C227/C250/C250i/C257i/C250P
C252/C252P/C253/C258/C280/C284/C284e/C287/C300/C300i/C308 C352/C350/C352P/C353/C353P/C360/C360i/C364/C364e/C368
C450/C450P/C450i/C451/C452/C454/C454e/C458/C550/C550i/C552 C554/C554e/C558/C650/C650i/C654/C654e/C658/C659/C754 C754e/C759
C3300i/C3320i/C3350i/C4000i/C4050i

Решение

P-28

C224e/C224/C220/C652/C200/C203/C227/C250/C250i/C257i/C250P
C252/C252P/C253/C258/C280/C284/C284e/C287/C300/C300i/C308 C352/C350/C352P/C353/C353P/C360/C360i/C364/C364e/C368
C450/C450P/C450i/C451/C452/C454/C454e/C458/C550/C550i/C552 C554/C554e/C558/C650/C650i/C654/C654e/C658/C659/C754 C754e/C759

Решение

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Если код ошибки
отмечен * перезагрузите машину переключателем (SW2)

Код Классификация Вероятные причины Предполагаемые неисправные детали
       
C‐0001* Проблемы с коммуникацией Проблема с соединением между платами printer control board
(PRCB) и PF drive board (PFDB) или LU drive board (LUDB).
Printer
control board (PRCB) PF drive board (PFDB) LU drive board (LUDB
C‐0002* Проблема с соединением между платами printer control board
(PRCB) и conveyance drive board (CDB).
Printer control board (PRCB)
Conveyance drive board (CDB)
C‐0003* Проблема с соединением между платами printer control board
(PRCB) и conveyance drive board (CDB).
Printer control board (PRCB)
Conveyance drive board (CDB)
C‐0101 Проблемы с
двигателем подачи бумаги
Обнаружен
сигнал неисправности двигателя подачи бумаги М41
Printer control board (PRCB)
Paper feed motor (M41)
C‐0102 Проблемы с
двигателем подачи бумаги кассеты большой емкости
Обнаружен
сигнал неисправности двигателя подачи бумаги М1
LU drive board (LUDB) Paper feed
motor (M1)
C‐0201 Проблемы с лотком подачи бумаги Через
определенное время после подачи команды на включение двигателя подъема/1
(M38), датчик верхнего предела/1 (PS30) не переходит во включенное состояние.
Printer
control board (PRCB) Paper lift motor/1 (M38) Upper limit sensor/1 (PS30)
C‐0202 Через
определенное время после подачи команды на включение двигателя подъема/2
(M39), датчик верхнего предела/2 (PS36) не переходит во включенное состояние.
Printer
control board (PRCB) Paper lift motor/2 (M39) Upper limit sensor/2 (PS36)
C‐0203 Через
определенное время после подачи команды на включение двигателя подъема/3
(M40), датчик верхнего предела/3 (PS42) не переходит во включенное состояние.
Printer
control board (PRCB) Paper lift motor/3 (M40) Upper limit sensor/3 (PS42)
C‐0204 Проблемы с
двигателем подъема бумаги кассеты большой емкости
Обнаружен
сигнал блокировки, при включении двигателя подъема бумаги.
LU drive board (LUDB) Paper lift
motor (M100)
C‐0205 Отсутствуют сигналы от датчиков PS101 или PS109 через определенное
время после подачи команды на включение двигателя подъема бумаги (M100)
LU drive board (LUDB)
Paper lift motor (M100) Upper limit sensor (PS109)
Lower limit sensor (PS101)
C‐0213** Проблемы с выходом бумаги Датчик выхода бумаги (PS10) не возвращается во включенное
состояние через необходимое время
AC drive board
(ACDB) Printer control board
(PRCB) Paper exit motor (M54)
Paper
exit pressure sensor(PS10)
C‐0301 Проблемы с вентилятором Обнаружен сигнал неисправности вентилятора(M47) Printer control board (PRCB)
main body fan (M47)
C‐0302 Обнаружен сигнал неисправности одного из вентиляторов
M26, M27 или M28
Printer
control board (PRCB) Tucking fan/1 (M26) Tucking fan/2 (M27)
Tucking fan/3 (M28)
C‐0303 Обнаружен сигнал неисправности вентилятора ADU (M66) Conveyance drive board (CDB)
ADU fan/1 (M66)
C‐0304 Обнаружен сигнал неисправности одного из вентиляторов
M61, M62 или M63
Printer
control board (PRCB) Paper exit fan/1 (M61) Paper exit fan/2 (M62)
Paper exit fan/3
(M63)
C‐0305 Обнаружен сигнал неисправности вентилятора (M36) Printer
control board (PRCB)
Deodorization
fan (M36)
C‐0322 Обнаружен сигнал неисправности вентилятора (M67) Conveyance drive board (CDB)
ADU
fan /2 (M67)
C‐0306 Проблемы с
вентилятором лотка большой емкости
Обнаружен сигнал неисправности вентилятора раздува
(M36)
LU drive board (LUDB) Paper feed
assist fan/Rr (M137)
C‐0307 Обнаружен сигнал неисправности вентилятора раздува
(FM1)
LU drive board (LUDB)
Paper
feed assist fan/Fr (FM1)
C‐0401 Проблемы с
напряжением питания лотка большой емкости
Отсутствует напряжение 24V LU drive
board (LUDB) DC power unit/1 (DCPS/1) DC power unit/2 (DCPS/2)
C‐0402 Отсутствует напряжение 12V LU drive board (LUDB) DC power
unit/1 (DCPS/1)
C‐2001 Проблемы с коммуникацией Проблема с соединением между платой (PRCB) и двигателем
вращения фотобарабана Y(M14) или M (M15).
Printer
control board (PRCB) Drum motor /Y (M14) Drum motor /M (M15)
C‐2002 Проблема с соединением между платой (PRCB) и двигателем
вращения фотобарабана C(M16) или K (M17)
Printer
control board (PRCB) Drum motor /C (M16) Drum motor /K (M17)
C‐2003 Проблема с соединением между платой (PRCB) и двигателем
вращения ремня переноса (M18).
Printer control board (PRCB)
Transfer belt motor (M18)
C‐2004 Проблемы с коммуникацией Проблема с соединением между платой (PRCB) и двигателем
вращения фотобарабана Y(M14) или M (M15).
Printer
control board (PRCB) Drum motor /Y (M14) Drum motor /M (M15)
C‐2005 Проблема с соединением между платой (PRCB) и двигателем
вращения фотобарабана C(M16) или K (M17)
Printer
control board (PRCB)
Drum motor /C (M16) Drum motor /K (M17)
C‐2006 Проблема с соединением между платой (PRCB) и двигателем
вращения ремня переноса (M18).
Printer control board (PRCB)
Transfer belt motor (M18)
C‐2201 Проблемы с двигателем девелопера Обнаружен
сигнал неисправности двигателя девелопера Y (M20)
Printer control board (PRCB)
Developing motor /Y (M20)
C‐2202 Обнаружен сигнал неисправности двигателя девелопера
M (M21)
Printer control board (PRCB)
Developing motor /M
(M21)
C‐2203 Обнаружен
сигнал неисправности двигателя девелопера C (M22)
Printer control board (PRCB)
Developing motor /C (M22)
C‐2204 Обнаружен сигнал неисправности двигателя девелопера K
(M23)
Printer control board (PRCB)
Developing motor /K
(M23)
C‐2211** Проблемы с
двигателем вращения фотобарабана
Обнаружен сигнал неисправности двигателя Y (M14) Printer control board (PRCB) Drum
motor /Y (M14)
C‐2212** Обнаружен сигнал неисправности двигателя М(M15) Printer control board (PRCB) Drum
motor /M (M15)
C‐2213** Обнаружен сигнал неисправности двигателя С(M16) Printer control board (PRCB) Drum
motor /C (M16)
C‐2214** Обнаружен сигнал неисправности двигателя К (M17) Printer control board (PRCB) Drum
motor /K (M17)
C‐2220 Проблемы с узлом ремня переноса Обнаружен сигнал неисправности двигателя К (M18) Printer control board (PRCB)
Transfer belt motor (M18)
C‐2221** Датчик
положения роликов 1‐ого переноса (PS15) не меняет свое состояние через
заданное время после включения двигателя(M19)
Printer
control board (PRCB)
1st transfer pressing/releasing
motor (M19) 1st transfer HP sensor (PS15)
C‐2222 Проблемы с подачей тонера Обнаружен сигнал неисправности любого из двигателей подачи
тонера /Y, /M, /C, /K (M49, M50,M51, M52) или муфты /Y, /M, /C, /K (MC14, MC15,
MC16, MC17)
Printer
control board (PRCB)
Toner supply drive board (TSDB)
Toner supply motor/Y (M49) Toner supply motor/M (M50) Toner
supply motor/C (M51) Toner supply motor/K (M52) Toner
bottle motor (M53)  Toner bottle clutch/Y (MC14) Toner
bottle clutch/M (MC15)
Toner bottle clutch/C (MC16) Toner bottle clutch/K (MC17)
C‐2301 Проблемы с вентилятором Обнаружен сигнал неисправности вентилятора (M48) Printer
control board (PRCB)
Toner supply drive board
(TSDB) Charge intake fan (M48)
C‐2302 Обнаружен сигнал неисправности вентиляторов (M12)
или (M13)
Printer control board (PRCB)
Drum fan/1 (M12) Drum fan/2 (M13)
C‐2303 Обнаружен сигнал неисправности вентилятора (M11) Printer control board (PRCB)
Transfer belt fan (M11)
C‐2304 Обнаружен
сигнал неисправности вентиляторов (M45, M46 и M64)
Printer
control board (PRCB) Developing fan/1 (M45) Developing fan/2 (M46) Developing
fan/3 (M64)
C‐2401 Проблемы с
лампой снятия остаточного заряда
лампа/Y не обнаружена Printer
control board (PRCB)
Erase
lamp/Y (EL/Y)
C‐2402 лампа/М не обнаружена Printer control board (PRCB)
Erase lamp/M (EL/M)
C‐2403 лампа/С не обнаружена Printer
control board (PRCB)
Erase lamp/C (EL/C)
C‐2404 лампа/К не обнаружена Printer
control board (PRCB)
Erase lamp/K (EL/K)
C‐2411 Проблемы с датчиком TCR отсутствует управление выходным сигналом датчика
TCR/Y
Printer control board (PRCB)
TCR sensor/Y (TCRS/Y)
C‐2412 отсутствует управление выходным сигналом датчика
TCR/М
Printer control board (PRCB)
TCR sensor/M (TCRS/M)
C‐2413 отсутствует управление выходным сигналом датчика
TCR/С
Printer control board (PRCB)
TCR sensor/C (TCRS/C)
C‐2414 отсутствует управление выходным сигналом датчика
TCR/К
Printer control board (PRCB)
TCR sensor/K (TCRS/K)
C‐2421** Проблемы с приводом девелопера после
включения двигателя девелопера или после начала настройки датчика TCR/Y,
значения показаний датчика TCR/Y ниже заданной величины
Printer
control board (PRCB) Developing motor/Y (M20) TCR sensor/Y (TCRS/Y)
C‐2422** после
включения двигателя девелопера или после начала настройки датчика TCR/М,
значения показаний датчика TCR/М ниже заданной величины
Printer
control board (PRCB) Developing motor/M (M21) TCR sensor/M (TCRS/M)
C‐2423** после
включения двигателя девелопера или после начала настройки датчика TCR/С,
значения показаний датчика TCR/С ниже заданной величины
Printer
control board (PRCB) Developing motor/C (M22) TCR sensor/C (TCRS/C)
C‐2424** после
включения двигателя девелопера или после начала настройки датчика TCR/К,
значения показаний датчика
TCR/К ниже заданной величины
Printer
control board (PRCB)
Developing motor/K (M23) TCR sensor/K (TCRS/K)
C‐2431 Проблемы с
настройкой датчика TCR (низкая плотность)
обнаружены
проблемы в настройке датчика TCR/Y при минимальном контрольном напряжении
Printer control board (PRCB)
Developing motor/Y (M20)
TCR sensor/Y (TCRS/Y)
C‐2432 обнаружены
проблемы в настройке датчика TCR/М при минимальном контрольном напряжении
Printer control board (PRCB)
Developing motor/M (M21)
TCR sensor/M (TCRS/M)
C‐2433 обнаружены
проблемы в настройке датчика TCR/С при минимальном контрольном напряжении
Printer control board (PRCB)
Developing motor/C (M22)
TCR sensor/C (TCRS/C)
C‐2434 обнаружены
проблемы в настройке датчика TCR/К при минимальном контрольном напряжении
Printer control board (PRCB)
Developing motor/K (M23)
TCR sensor/K (TCRS/K)
C‐2441 Проблемы с
настройкой датчика TCR (высокая плотность)
обнаружены
проблемы в настройке датчика TCR/Y при максимальном контрольном напряжении
Printer control board (PRCB) Developing
motor/Y (M20)
TCR sensor/Y (TCRS/Y)
C‐2442 обнаружены
проблемы в настройке датчика TCR/М при максимальном контрольном напряжении
Printer
control board (PRCB)
Developing motor/M (M21) TCR sensor/M (TCRS/M)
C‐2443 обнаружены
проблемы в настройке датчика TCR/С при максимальном контрольном напряжении
Printer control board (PRCB)
Developing motor/C (M22)
TCR sensor/C (TCRS/C)
C‐2444 обнаружены
проблемы в настройке датчика TCR/К при максимальном контрольном напряжении
Printer control board (PRCB) Developing
motor/K (M23)
TCR sensor/K (TCRS/K)
C‐2451** Черезмерно
низкая концентрация тонера
после
запуска двигателя девелопера /Y (M20) превышен предел между значениями
максимальной и минимальной плотности
Printer
control board (PRCB) Developing motor/Y (M20) TCR sensor/Y (TCRS/Y)
C‐2452** после
запуска двигателя девелопера /М (M21) превышен предел между значениями
максимальной и минимальной
плотности
Printer control board (PRCB)
Developing motor/M (M21)
TCR sensor/M (TCRS/M)
C‐2453** после
запуска двигателя девелопера /С (M22) превышен предел между значениями
максимальной и минимальной плотности
Printer
control board (PRCB) Developing motor/C (M22) TCR sensor/C (TCRS/C)
C‐2454** после
запуска двигателя девелопера /К (M23) превышен предел между значениями
максимальной и минимальной плотности
Printer
control board (PRCB) Developing motor/K (M23) TCR sensor/K (TCRS/K)
C‐2461 Проблема с контактом коротрона, либо заряд фотобарабана измерен
некорректно
отсутствует
контакт коротрона /Y, либо датчик измерения потенциала (DPRS/Y) показывает
неверные значения
Printer
control board (PRCB)
High voltage unit/1 (HV/1)
Drum potential sensor
board/Y (DRPSB/Y)
Drum
potential sensor/Y(DRPS/Y)
C‐2462 отсутствует
контакт коротрона /М, либо датчик измерения потенциала (DPRS/М) показывает
неверные значения
Printer
control board (PRCB)
High voltage unit/1 (HV/1)
Drum
potential sensor board/M (DRPSB/M)
Drum
potential sensor/M(DRPS/M)
C‐2463 отсутствует
контакт коротрона /С, либо датчик измерения потенциала (DPRS/С) показывает
неверные значения
Printer
control board (PRCB)
High voltage unit/1 (HV/1)
Drum potential sensor
board/C (DRPSB/C)
Drum potential sensor/C(DRPS/C)
C‐2464 отсутствует
контакт коротрона /К, либо датчик измерения потенциала (DPRS/К) показывает
неверные значения
Printer
control board (PRCB)
High voltage unit/1 (HV/1)
Drum potential sensor
board/K (DRPSB/K)
C‐2470 Проблема с контактом Process unit Process unit не подключен Printer
control board (PRCB)
Process unit
C‐2701 Проблема с
высоковольтным блоком/1
Обнаружен сигнал неисправности коротрона/Y High
voltage unit/1 (HV/1)
Charging coronas/Y
C‐2702 Обнаружен сигнал неисправности коротрона/М High
voltage unit/1 (HV/1)
Charging coronas/M
C‐2703 Обнаружен сигнал неисправности коротрона/С High
voltage unit/1 (HV/1)
Charging coronas/C
C‐2704 Обнаружен сигнал неисправности коротрона/К High
voltage unit/1 (HV/1)
Charging coronas/K
C‐2711 Проблема с
высоковольтным блоком/2
Обнаружен сигнал неисправности первичного переноса/Y High
voltage unit/2 (HV/2)
First transfer roller/Y
C‐2712 Обнаружен сигнал неисправности первичного
переноса/М
High
voltage unit/2 (HV/2)
First
transfer roller /M
C‐2713 Обнаружен сигнал неисправности первичного переноса/С High
voltage unit/2 (HV/2)
First
transfer roller /C
C‐2714 Обнаружен сигнал неисправности первичного переноса/К High
voltage unit/2 (HV/2)
First
transfer roller/K
C‐2720 Обнаружен сигнал неисправности вторичного переноса High
voltage unit/2 (HV/2)
Second
transfer roller
C‐2721** Обнаружен сигнал неисправности поля отделения High voltage unit /2 (HV/2)
Separation pole
C‐2801 Проблема с гамма коррекцией Гамма
корреция/Y прервана, выходное напряжение измеренного патча слишком
низкое.(Error 1)
Printer control board (PRCB)
Developing unit /Y PGC sensor (PS11)
C‐2802 Гамма
корреция/М прервана, выходное напряжение измеренного патча слишком
низкое.(Error 1)
Printer control board (PRCB)
Developing unit /M PGC sensor (PS11)
C‐2803 Гамма
корреция/С прервана, выходное напряжение измеренного патча слишком
низкое.(Error 1)
Printer control board (PRCB)
Developing unit /C PGC sensor (PS11)
C‐2804 Гамма
корреция/К прервана, выходное напряжение измеренного патча слишком низкое.
Printer control board (PRCB)
Developing unit /K PGC sensor (PS11)
C‐2811 Ненормальный
потенциал заряда фотобарабана
В процессе
контроля, поверхностный потенциал барабана/Y выходит за установленные
значения
Printer
control board (PRCB) Drum potential sensor board/Y (DRPSB/Y) Drum potential
sensor /Y(DRPS/Y)
C‐2812 В процессе
контроля, поверхностный потенциал барабана/М выходит за установленные
значения
Printer
control board (PRCB) Drum potential sensor board/M (DRPSB/M) Drum potential
sensor /M (DRPS/M)
C‐2813 В процессе
контроля, поверхностный потенциал барабана/С выходит за установленные
значения
Printer
control board (PRCB) Drum potential sensor board/C (DRPSB/C) Drum potential
sensor /C (DRPS/C)
C‐2814 В процессе
контроля, поверхностный потенциал барабана/К выходит за установленные
значения
Printer
control board (PRCB) Drum potential sensor board/K (DRPSB/K) Drum potential
sensor /K (DRPS/K)
C‐2821 Проблема с
коррекцией потенциала фотобарабана
коррекция потенциала Vh/Y прервана Printer
control board (PRCB) Drum potential sensor board/Y (DRPSB/Y) Drum potential
sensor /Y (DRPS/Y)
C‐2822 коррекция потенциала Vh/М прервана Printer
control board (PRCB) Drum potential sensor board/M (DRPSB/M) Drum potential
sensor/M(DRPS/M)
C‐2823 коррекция потенциала Vh/С прервана Printer
control board (PRCB) Drum potential sensor board/C (DRPSB/C) Drum potential
sensor /C(DRPS/C)
C‐2824 коррекция потенциала Vh/К прервана Printer
control board (PRCB) Drum potential sensor board /K (DRPSB/K) Drum potential
sensor /K(DRPS/K)
C‐2831** коррекция потенциала Vm/Y прервана Printer
control board (PRCB) Drum potential sensor board/Y (DRPSB/Y) Drum potential
sensor/Y(DRPS/Y)
C‐2832** коррекция потенциала Vm/М прервана Printer
control board (PRCB) Drum potential sensor board/ (DRPSB/M) Drum potential
sensor /M(DRPS/M)
C‐2833** коррекция потенциала Vm/С прервана Printer
control board (PRCB) Drum potential sensor board /C (DRPSB/C) Drum potential
sensor /C(DRPS/C)
C‐2834** коррекция потенциала Vm/К прервана Printer
control board (PRCB) Drum potential sensor board /K (DRPSB/K) Drum potential
sensor /K(DRPS/K)
C‐2840** Проблема с гамма коррекцией сбой в процессе контроля максимальной плотности Printer control board (PRCB)
PGC
sensor (PS11)
C‐2841 сбой в процессе гамма контроля Printer control board (PRCB)
PGC
sensor (PS11)
C‐2851 гамма
коррекция/Y прекращена, напряжение измеренного патча слишком высокое. (Error
2)
Printer control board (PRCB)
Developing unit/Y PGC sensor (PS11)
C‐2852 Проблема с гамма коррекцией гамма
коррекция/М прекращена, напряжение измеренного патча слишком высокое. (Error
2)
Printer control board (PRCB)
Developing unit/M PGC sensor (PS11)
C‐2853 гамма
коррекция/С прекращена, напряжение измеренного патча слишком высокое. (Error
2)
Printer control board (PRCB)
Developing unit/C PGC sensor (PS11)
C‐2861 гамма
коррекция/Y прекращена, напряжение измеренного патча слишком высокое. (Error
3)
Printer control board (PRCB)
Developing unit/Y PGC sensor (PS11)
C‐2862 гамма
коррекция/М прекращена, напряжение измеренного патча слишком высокое. (Error
3)
Printer control board (PRCB)
Developing unit/M PGC sensor (PS11)
C‐2863 гамма
коррекция/С прекращена, напряжение измеренного патча слишком высокое. (Error
3)
Printer control board (PRCB)
Developing unit/C PGC sensor (PS11)
C‐2871 гамма
коррекция/Y прекращена, напряжение измеренного патча слишком высокое. (Error
4)
Printer control board (PRCB)
Developing unit/Y PGC sensor (PS11)
C‐2872 гамма
коррекция/М прекращена, напряжение измеренного патча слишком высокое. (Error
4)
Printer control board (PRCB)
Developing unit/M PGC sensor (PS11)
C‐2873 гамма коррекция/С
прекращена, напряжение измеренного патча слишком высокое. (Error 4)
Printer control board (PRCB)
Developing unit/C PGC sensor (PS11)
C‐3101 Проблемы с двигателем Обнаружен сигнал неисправности двигателя печки (M29) Conveyance
drive board (CDB)
Fusing motor (M29)
C‐3102** Через
определенное время после включения двигателя М29, датчик PS16 не меняет свое
состояние
Conveyance
drive board (CDB)
Fusing motor (M29) Fusing release home sensor(PS16)
C‐3103 Мотор
прижима ролика 2‐ого переноса (M34) не отключается через заданное время после
включения.
Conveyance drive board(CDB) 2nd
transfer pressure/release motor (M34)
C‐3301 Проблемы с вентилятором Обнаружен сигнал неисправности вентилятора печки
(M37)
Printer control board (PRCB) Fusing
ventilation fan (M37)
C‐3302 Обнаружен сигнал неисправности вентилятора печки
(M10)
Printer control board (PRCB) Fusing
belt ventilation fan (M10)
C‐3303 Обнаружен сигнал неисправности вентилятора печки
(M65)
Conveyance
drive board (CDB)
Fusing fan/Lw (M65)
C‐3501 Проблемы с
температурой нагрева печки
Показания
датчика температуры (TEMS/1), длительное время превышают 250 °C
Printer control board (PRCB)
AC drive board (ACDB)
Fusing heater lamp1/ (L2)
Fusing heater lamp2/ (L3)
Fusing heater lamp3/ (L4)
Fusing heater lamp4/ (L5)
Temperature sensor/1 (TEMS/1)
Temperature sensor/2 (TEMS/2) Temperature sensor/3 (TEMS/3) Temperature
sensor/4 (TEMS/4)
ВНИМАНИЕ ! После появления ошибок
C35**, C38** или C39**,
убедитесь, что заменили неисправные детали прежде чем переключить
DipSW3‐1 в 0
C‐3502 Показания
датчика температуры (TEMS/3), длительное время превышают 250 °C
C‐3503 Показания
датчика температуры (TEMS/2), длительное время превышают 250 °C
C‐3504 Показания
датчика температуры (TEMS/4), длительное время превышают 250 °C
C‐3505 Показания
датчика температуры (TEMS/1), длительное время превышают 150 °C
C‐3506 Показания датчика температуры (TEMS/2), длительное
время
превышают 150 °C
C‐3507 Показания датчика (TEMS/3) на 25 °C больше чем (TEMS/1).
C‐3508 Ошибка замятия бумаги J‐3102 постоянно присутствует
C‐3801 Показания
датчика температуры (TEMS/1), длительное время менее 150 °C
C‐3802 Показания
датчика температуры (TEMS/3), длительное время менее 150 °C
C‐3803 Показания
датчика температуры (TEMS/2), длительное время менее 150 °C
C‐3804 Показания датчика температуры (TEMS/4), длительное
время менее
150 °C
C‐3805 Показания
датчика температуры (TEMS/1), длительное время менее 20 °C
C‐3806 Показания
датчика температуры (TEMS/2), длительное время менее 20 °C
C‐3901 Проблемы с датчиками температуры Повышенная
температура. Обнаружен сигнал неисправности датчика температуры (TEMS/3)
C‐3902 Повышенная температура. Обнаружен
сигнал
неисправности датчика температуры (TEMS/4)
C‐3903 Повышенная
температура. Обнаружен сигнал неисправности датчика температуры (TEMS/1)
C‐3904 Проблемы с датчиками температуры Повышенная
температура. Обнаружен сигнал неисправности датчика температуры (TEMS/3)
Printer control board (PRCB)
AC drive board (ACDB)
Fusing heater lamp1/ (L2)
Fusing heater lamp2/ (L3)
Fusing heater lamp3/ (L4)
Fusing heater lamp4/ (L5)
Temperature sensor/1 (TEMS/1)
Temperature sensor/2 (TEMS/2) Temperature sensor/3 (TEMS/3) Temperature
sensor/4 (TEMS/4)
ВНИМАНИЕ! После появления ошибок
C35**, C38** или C39**,
убедитесь, что заменили неисправные детали прежде чем переключить
DipSW3‐1 в 0
C‐3905 Пониженная
температура.Обнаружен сигнал неисправности датчика температуры (TEMS/2)
C‐3906 Пониженная
температура. Обнаружен сигнал неисправности датчика температуры (TEMS/4)
C‐3907 Повышенная
температура. Обнаружен сигнал неисправности датчика температуры (TEMS/1)
C‐3908 Пониженная
температура. Обнаружен сигнал неисправности датчика температуры (TEMS/1)
C‐3909 Повышенная
температура. Обнаружен сигнал неисправности датчика температуры (TEMS/2)
C‐3910 Пониженная температура. Обнаружен сигнал
неисправности
датчика температуры (TEMS/2)
C‐3911 После включения тумблера (SW2), показания датчика
(TEMS/1) не достигают 100°C за определенное время
C‐3912** После включения тумблера (SW2), показания датчика
(TEMS/3) не достигают 100°C за определенное время
C‐3913 Печка не установлена
C‐3914 Повышенная
температура.Обнаружен сигнал неисправности датчика температуры (TEMS/1)
C‐3915 Повышенная
температура.Обнаружен сигнал неисправности датчика температуры (TEMS/2)
C‐3916 После включения тумблера (SW2), показания датчика
(TEMS/4) не достигают 100°C за определенное время
C‐4101 Проблемы с полигон‐мотором Не
обнаружен сигнал блокировки, когда полигон‐мотор/Y (M3) начинает работать или
в момент переключения скорости.
Printer control board (PRCB)
Polygon motor/Y (M3)
C‐4102 Не обнаружен сигнал блокировки, когда полигон‐мотор/М
(M4) начинает работать или
в момент переключения скорости.
Printer control board (PRCB)
Polygon motor/M (M4)
C‐4103 Не
обнаружен сигнал блокировки, когда полигон‐мотор/С (M5) начинает работать или
в момент переключения скорости.
Printer control board (PRCB)
Polygon motor/C (M5)
C‐4104 Не
обнаружен сигнал блокировки, когда полигон‐мотор/К (M6) начинает работать или
в момент переключения скорости.
Printer control board (PRCB)
Polygon motor/K (M6)
C‐4111 Аварийная температура полигон‐мотора/Y (M3) Printer control board (PRCB)
Polygon motor/Y (M3)
C‐4112 Аварийная температура полигон‐мотора/М (M4) Printer control board (PRCB)
Polygon motor/M (M4)
C‐4113 Аварийная температура полигон‐мотора/С (M5) Printer control board (PRCB)
Polygon motor/C (M5)
C‐4114 Аварийная температура полигон‐мотора/К (M6) Printer control board (PRCB)
Polygon motor/K (M6)
C‐4120 Температурная
плата(TEMSB) обнаружила аварийную температуру внутри блока лазера/К
Printer control board (PRCB)
Temperature sensor board (TEMSB)
C‐4301 Проблемы с вентилятором Обнаружен сигнал неисправности вентиляторов M43, M44, M45, M46 или M64 Printer
control board (PRCB) Writing intake fan/1 (M43) Writing intake fan/2 (M44)
Developing fan/1 (M45) Developing fan/2 (M46) Developing fan/3 (M64)
C‐4501 Проблемы с Color registration Во время включения мотора коррекции лазера/Y (M7),
датчик коррекции (PS5) отключен
Printer control board (PRCB) Laser
correction motor/Y (M7)
Laser correction sensor/Y (PS5)
C‐4502 Во время включения мотора коррекции лазера/М (M8),
датчик коррекции (PS6) отключен
Printer control board (PRCB)
Laser correction motor/M (M8) Laser correction sensor/M (PS6)
C‐4503 Во время включения мотора коррекции лазера/С (M9),
датчик коррекции (PS7) отключен
Printer control board (PRCB)
Laser correction motor/C (M9) Laser correction sensor/C (PS7)
C‐4504 Во время включения мотора коррекции лазера/К (M58),
датчик коррекции (PS59) отключен
Printer control board (PRCB)
Laser correction motor/K (M58) Laser correction sensor/K (PS59)
C‐4511 Мотор коррекции лазера/Y (M7) не отключается через заданное
время после включения, или датчик коррекции (PS5) установлен неправильно.
Printer control board (PRCB)
Laser correction motor/Y (M7) Laser correction sensor/Y (PS5)
C‐4512 Проблемы с Color registration Мотор коррекции лазера/М (M8) не отключается через заданное
время после включения, или датчик коррекции (PS6) установлен неправильно.
Printer control board (PRCB)
Laser correction motor/M (M8) Laser correction sensor/M (PS6)
C‐4513 Мотор
коррекции лазера/С(M9) не отключается через заданное время после включения,
или датчик коррекции (PS7) установлен неправильно.
Printer control board (PRCB)
Laser correction motor/C (M9) Laser correction sensor/C (PS7)
C‐4514 Мотор
коррекции лазера/К (M58) не отключается через заданное время после включения,
или датчик коррекции (PS59) установлен неправильно.
Printer control board (PRCB)
Laser correction motor/K (M58) Laser correction sensor/K (PS59)
C‐4520** Коррекция Color registration прервана Printer control board (PRCB)
Color registration sensor/Fr (PS8) Color registration sensor/Rr (PS9)
C‐4521** Считывание линий регистрации/Fr прервано Printer control board (PRCB) Color
registration sensor/Fr (PS8)
C‐4522 Считывание линий регистрации/Rr прервано Printer control board (PRCB) Color
registration sensor/Rr (PS9)
C‐4701* Проблемы с
процессом формирования изображения
Неправильный
адрес FIFO для принтера. Некорректные данные отсканированного изображения
Printer control board (PRCB)
Image processing board (IPB)
I/F board (IFB) Image memory
control board (IMCB)
C‐4702* FIFO внезапная ошибка сжатия/расширения Image processing board (IPB)
I/F board (IFB) Image memory
control board (IMCB)
C‐4703* Неправильное восстановление данных изображения Image processing board (IPB)
I/F board (IFB) Image memory
control board (IMCB)
C‐4705* В момент
сканирования, процесс восстановления данных из памяти к принтеру не завершен
за заданное время.
PVV не обнаружен в пределах указанного времени.
Printer control board (PRCB)
Image processing board (IPB)
I/F board (IFB) Image memory
control board(IMCB)
Write unit/Y Write unit/M
Write unit/C Write unit/K
C‐4706* В момент сканирования, имел место доступ к устройству восстановления
данных или другой неуместный процесс, при условии отсутствия какого либо
ресурса.
Image
processing board (IPB)
I/F board (IFB)
Image memory control board(IMCB)
Program
of overall control
board (OACB)
C‐4708* Обнаружена
программная ошибка при доступе к устройству памяти
C‐4709* Процесс
распространения от Мemory к Рage memory не завершен в течении заданного
времени. Процесс сжатия  от Рage memory
к Мemory не завершен в течении заданного времени. Извлечение из Мemory в Рage
memory не завершено в течении заданного времени. Передача данных из памяти в
память не завершена за заданное время.
C‐4711* Программный
сбой. Несовместимая IROM версия после замены платы CCD. Поврежден разъем
платы CCD
Image processing board (IPB)
IROM program CCD board (CCDB)
Соединительный кабель между
IPB и CCDB
C‐4712*
C‐4713* Рage memory не может обеспечить печать Image processing board (IPB)
I/F board (IFB)
Image memory control board(IMCB) Overall control board (OACB)
NVRAM board (NRB)
C‐4714* Выход Index‐сенсора не изменяется при выполнении APC.
Index‐сенсор не может определить лазер потому что многоугольное зеркало не
вращается, либо Index‐сенсор неисправен или его положение некорректно.
Printer control board (PRCB) Image
processing board(IPB)
I/F board (IFB) Image memory
control board(IMCB)
Write unit/Y Write unit/M
Write unit/C Write unit/K
C‐4715*
C‐4716*
C‐4717*
C‐4718* Сбой APC. Лазер не рботает из‐за отсутствия напряжения
12VDC. МРС неправилен из‐за ошибки лазера.
Image
processing board (IPB)
Write unit/Y Write unit/M Write unit/C Write unit/K
C‐4719*
C‐4720*
C‐4721*
C‐4722* Проблемы с
процессом формирования изображения
Отсутствует соединение между Index‐платой (INDEXB/Y,
/M, /C, /K) или laser drive‐платой
(LASDB/Y, /M, /C, /K) и платой image process board (IPB).
Image
processing board (IPB)
Write unit/Y Write unit/M Write unit/C Write unit/K
C‐4723*
C‐4724*
C‐4725*
C‐4840 Механизм
продолжает операцию без подготовки изображения.
Printer control program
C‐4850 Программа
управления обратилась к недопустимому адресу
Overall control board (OACB)
C‐5001 Коммуникационные проблемы Нарушение 12VDC DC power unit/1 (DCPS/1)
C‐5002 Нарушение
24VDC. Обнаружен сигнал неисправности через определенное время послевключения
REN/2
DC power unit/2 (DCPS/2)
C‐5003 Нарушение 24VDC на плате Conveyance drive board (CDB) DC power unit/2 (DCPS/2) Conveyance
drive board (CDB)
C‐5004 Нарушение
5VDC мотора коррекции лазера /Y, /M, /C, /K (M7,M8, M9 и M58)
DC power unit/1 (DCPS/1)
C‐5005 Нарушение 12VDC на плате Conveyance drive board (CDB) DC power unit/1 (DCPS/1) Conveyance
drive board (CDB)
C‐5010 Обнаружена
ошибка состояния и контрольной суммы между платами (OACB) и (IPB). Запрос на
повторную передачу посылался, но восстановление не было достигнуто.
Image processing board (IPB)
I/F board (IFB)
Image memory control board(IMCB) Overall control board (OACB)
C‐5011   Overall control board (OACB)
Coin vendor/1
C‐5301 Проблемы с вентилятором Обнаружен сигнал неисправности вентилятора DCPS fan (M42) Printer control board (PRCB)
DCPS fan (M42)
C‐5302 Обнаружен
сигнал неисправности вентилятора IPB fan/1 (M24)
Printer control board (PRCB)
IPB fan/1 (M24)
C‐5303 Обнаружен
сигнал неисправности вентилятора IPB fan/2 (M25)
Printer control board (PRCB)
IPB fan/2 (M25)
C‐6101** Проблемы со сканером HP sensor (PS1) не срабатывает через заданное время после включения
мотора (M1)
Scanner
drive board (SCDB) Scanner motor (M1) Scanner HP sensor (PS1)
C‐6102* HP sensor
(PS1) не срабатывает через заданное время после включения мотора (M1)
Scanner
drive board (SCDB) Scanner motor (M1) Scanner HP sensor (PS1)
C‐6301* Проблемы с вентилятором Обнаружен сигнал неисправности вентилятора (M2) Scanner
drive board (SCDB)
Scanner fan (M2)
C‐6701* Проблемы с
процессом формирования изображения
При
обработке изображения, коэффициент фильтрации не готов должным образом
Image processing board (IPB)
I/F board (IFB) Image memory
control board (IMCB)
C‐6702* Ошибка
адреса FIFO для сканера. Некорректное сжатие данных в процессе сканирования.
Image processing board (IPB)
I/F board (IFB) Image memory
control board(IMCB)
C‐6703* Не завершено
сжатие изображения и выделение page memory.
Image processing board (IPB)
I/F board (IFB)
Image memory control board(IMCB) Overall control board (OACB)
C‐6704* При
сканировании,процесс от сканера к памяти не закончен. Передача от сканера к
page memory не выполнена в течении заданного времени.
Image processing board (IPB)
I/F board (IFB)
Image memory control board(IMCB) Overall control board (OACB)
C‐6705* При
сканировании, имело место обращение к устройству сжатия или другой
неподходящий процесс.
Image processing board(IPB)
I/F board (IFB) Image memory
control board(IMCB)
C‐6706* Сканирование
следующей страницы не может быть начато, т.к SVV не может переключиться в OFF
Image processing board (IPB)
I/F board (IFB)
Image memory control board(IMCB) Overall control board (OACB)
C‐6707* Отклонения в коррекции затенения Image processing board (IPB)
I/F board (IFB)
C‐6708*** Отклонения в настройке AOC/AGC. Кожуха и крышки линз
сканера расположены не на месте.
Отсутствует соединение платы (CCDB).
Кабель
платы (CCDB) отсоединен. CCDB IC protector поврежден.
Черезмерное свечение лампы (L1).
Лампа (L1) не светит.
Image processing board (IPB)
I/F board (IFB)
Image memory control board(IMCB) Overall control board (OACB)
Scanner drive board (SCDB)
Printer
control board (PRCB)
Inverter board/1 (INVB1)
C‐6709 Проблемы с
процессом формирования изображения
Отсутствуют
данные определения разрешеающей способности.
Image
processing board (IPB)
I/F board (IFB)
Image memory control board (IMCB)
Program
of overall control
board (OACB)
C‐6710 Gamma кривые не подготовлены должным образом. Image
processing board (IPB)
I/F board (IFB)
Image memory control board(IMCB)
Program
of overall control
board (OACB)
C‐6711* Стартовая ошибка калибровки широтно‐импульсной
модуляции IC.
mage processing board (IPB)
I/F board (IFB)
Image memory control board(IMCB) Overall control board (OACB)
C‐6712* Ошибка
конца калибровки широтно‐импульсной модуляции IC.
C‐6713* Даже при
том, что MPC не был закончен, было предпринято выполнение начального контроля
APC.
Image processing board (IPB)
C‐6714* Выполнение
MPC было предпринято в течение выполнения APC.
Image processing (IPB)
C‐6715* Выполнение
коррекции в направлении дополнительной развертки было предпринято прежде
завершения APC или
MPC.
C‐6716* Выполнение коррекции в направлении дополнительной развертки было
предпринято, когда время записи было нарушено из‐за неполной инициализации
AD9561.
C‐6717* Изображение
не может быть выделено в памяти из‐за неправильный зоны изображения в памяти.
C‐6718 При
проведении настройки, шаг луча в направлении дополнительной развертки не
соответствует заданным значениям.
C‐6719 Операция
сканирования началась прежде чем была выполнена регулировка отклонения.
Printer control board (PRCB)
Image processing board (IPB)
I/F board (IFB) Scanner drive board (SCDB)
C‐6720 Операция
сканирования началась прежде чем была выполнена регулировка центрирования.
C‐6721 После того
как величина экспозиции лампы (L1) была уменьшена, AGC был повторен, хотя
ошибка не появлялась.
CCD board (CCDB) Image processing
board (IPB)
I/F board (IFB)
Image memory control board(IMCB) Overall control board (OACB)
C‐6723* Проблема с
соединением между платами (CCDB) и image processing board (IPB).
Image processing board (IPB)
CCD board (CCDB) CCD жгут проводов
C‐6724* Неудача в
проверке соединения платы сканера, когда перключатель (SW2) был включен.
Image
processing board (IPB)
I/F board (IFB)
Image memory control board(IMCB) Overall control board (OACB)
Scanner drive board (SCDB)
Printer control board (PRCB)
C‐6725* В процессе
подготовки сканера не достигаются нужные параметры.
Image processing board (IPB)
I/F board (IFB)
Image memory control board(IMCB) Overall control board (OACB)
C‐6801* Коммуникационные проблемы После
включения переключателя (SW2) отсутствует соединение между платами printer
control board (PRCB), overall control board (OACB), и operation board/1
(OB/1)
Printer
control board (PRCB) Overall control board (OACB) Operation board/1 (OB/1)
C‐C101* После
включения переключателя (SW2), нету ответа от платы printer control board
(PRCB)
Printer control board (PRCB)
I/F board (IFB)
Image memory control board(IMCB) Overall control board (OACB)
C‐C102* Проблема с соединением Printer control board (PRCB) Printer control board (PRCB)
C‐C103* Проблема с панелью управления Operation board/1 (OB/1)
C‐C104 Проблема с
программным обеспечением
Незаписанный
диапазон был обнаружен в управляющаей программе принтера или в VIF программе.
Printer control program VIF control
program
C‐C106 При
передаче данных ISW, содержимое заголовка не может быть получено в пределах
указанного времени.
Printer cable
UBS cable
PC parallel port PC USB port
C‐C107 Проблема с
программным обеспечением
При
передаче данных ISW, были обнаружены ошибка контрольной суммы или ошибка
заголовка.
Printer cable
UBS cable
Program file abnormality
C‐C108 При передаче данных ISW,
данные не
могут быть правильно записаны на перепрограммируемый ROM.
Printer cable
UBS cable
Program transferred board
C‐C109 Обнаружена пустая область в программе FS FS control firmware
C‐C120 Сбой встроенного программного обеспечения printer control
board (PRCB)
Printer control firmware
C‐D0E0 Проблемы с HDD Проблема инициализации жесткого диска.
Выход из
строя жесткого диска или плохой контакт в разъеме.
Overall control board (OACB) Image
memory control board(IMCB)
Hard disk/C
(HDD/C) Hard disk/M
(HDD/M) Hard disk/Y
(HDD/Y) Hard disk/K (HDD/K)
C‐D0E1 Hard disk/K (HDD/K) отсутствует контакт либо диск
поврежден.
Hard
disk/K (HDD/K)
C‐D0E2 Hard disk/C (HDD/C) отсутствует контакт либо диск
поврежден.
Hard
disk/C (HDD/C)
C‐D0E3 Hard disk/K (HDD/K), /C (HDD/C) отсутствует контакт либо
диск поврежден.
Hard disk/K (HDD/K) Hard disk/C
(HDD/C)
C‐D0E4 Hard disk/M (HDD/M) отсутствует контакт либо диск
поврежден.
Hard
disk/M (HDD/M)
C‐D0E5 Hard disk/K (HDD/K), /M (HDD/M) отсутствует контакт либо
диск поврежден.
Hard disk/K (HDD/K) Hard disk/M
(HDD/M)
C‐D0E6 Hard disk/C (HDD/C), /M (HDD/M) отсутствует контакт либо
диск поврежден.
Hard disk/C (HDD/C) Hard disk/M
(HDD/M)
C‐D0E7 Hard disk/K (HDD/K), /C (HDD/C), /M (HDD/M) отсутствует
контакт либо диск поврежден.
Hard
disk/K (HDD/K) Hard disk/C (HDD/C) Hard disk/M (HDD/M)
C‐D0E8 Hard disk/Y (HDD/Y) отсутствует контакт либо диск
поврежден.
Hard
disk/Y (HDD/Y)
C‐D0E9 Hard disk/K (HDD/K), /Y (HDD/Y) отсутствует контакт либо
диск поврежден.
Hard disk/K (HDD/K) Hard disk/Y
(HDD/Y)
C‐D0EA Hard disk/C (HDD/C), /Y (HDD/Y) отсутствует контакт либо
диск поврежден.
Hard disk/C (HDD/C) Hard disk/Y
(HDD/Y)
C‐D0EB Hard disk/K (HDD/K), /C (HDD/C), /Y (HDD/Y) отсутствует
контакт либо диск поврежден.
Hard
disk/K (HDD/K)
Hard disk/C (HDD/C) Hard disk/Y (HDD/Y)
C‐D0EC Hard disk/Y (HDD/Y), /M (HDD/M) отсутствует контакт либо
диск поврежден.
Hard disk/Y (HDD/Y) Hard disk/M
(HDD/M)
C‐D0ED Hard disk/K (HDD/K), /M (HDD/M), /Y (HDD/Y) отсутствует
контакт либо диск поврежден.
Hard disk/K (HDD/K) Hard disk/M (HDD/M)
Hard disk/Y (HDD/Y
C‐D0EE Hard disk/C (HDD/C), /M (HDD/M), /Y (HDD/Y) отсутствует
контакт либо диск поврежден.
Hard
disk/C (HDD/C) Hard disk/M (HDD/M) Hard disk/Y (HDD/Y)
C‐D0EF Hard disk/K (HDD/K), /C
(HDD/C), /M (HDD/M), /Y (HDD/Y)
отсутствует контакт либо диск поврежден.
Hard
disk/C (HDD/C) Hard disk/M (HDD/M) Hard disk/Y (HDD/Y) Hard disk/K (HDD/K)
C‐D0F0 HDD неправильный пароль, пароль сброшен, или защита выключена.
C‐E001* Проблемы с
процессом формирования изображения
Недостаточно данных Image
processing board (IPB)
I/F board (IFB)
Image memory control board(IMCB)
Program
of overall control
board (OACB)
C‐E002* Значение параметра превышает допустимый диапазон.
C‐E003* Отправленные
данные имееют неопределенный идентификатор.
C‐E004* Получены неопределенные данные
C‐E005* Сбой доступа к памяти. Image processing board (IPB)
I/F board
(IFB) Image memory control
board(IMCB) Overall control
board (OACB)
C‐E006* Сбой адреса заголовка
C‐E007* Сбой инициализации Image memory (DRAM)

C-2211 ,
C-2212, C-2213 или
C-2214

Ошибка связанная с вращением
фотобарабана. Обычно появляется при печати на плотных материалах.

Перед решением проблемы,
убедитесь, что мотор барабана исправен. ВЕРОЯТНЫЕ ПРИЧИНЫ:

  1. Некорректная скорость
    вращения барабана.

Удостоверьтесь, что версия
firmware не ниже v40. После переустановки программного обеспечения установите
DipSW21 в рекомендуемое положение:

bit 6 bit 7

0      0      Default 1        0      0.1% up

0      1      0.2% up (Recommended) 1        1      0.3% up

Если симптомы повторяются,
установите значения соответствующие 0.3% UP

  • Закусило лезвие очистки фотобарабана.
  • Некорректная настройка
    скорости вращения ремня переноса. Проверьте настройки, описанные в 9.3.8 Belt
    Line Speed Adj. (Printer Adjustment) в

Service Manual. Если оптимальных
результатов не удается достичь в диапазонах настройки от -5 до -35, выполните
п. 9.3.3. FD Mag. Adjustment (Printer Adjustment).

C-2221

  1. Плохой контакт датчика first transfer pressure/release.

Проверьте контакт.

  • Неисправность фотодатчика PS15 (p/n
    08AA85512).

Проверьте PS15. I/O State Confirmation Mode,
48-0 HIGH = home position или

LOW = Other than home
position), transfer pressure/release motor, 48-0, 48-1, 48-2, 48-3. При
необходимости замените фотосенсор или мотор. Проверьте предохранители ICP3 (5V
DC) и ICP4 (24V DC) на AC drive board (p/n A03U H520 01).

C-2451,
2452, 2453, 2454

  1. Auto Refresh Interval был отключен.

Установите должным образом Auto
Refresh Interval (Interval/Quantity Adj) Выберите интервал выполнения и
величину потребления тонера при выполнении toner refresh mode.

Из Service Mode Menu:

  1. [02 Process Adjustment].
    1. [05 Interval/Quantity Adj.].
    1. [02 Auto. Refresh Interval].
    1. В окне Automatic Refresh Interval установите:

Execution existence: ON

Execution frequency (частота выполнения):

[small]    — эквивалентно 1000 отпечатков А4 [middle] —
эквивалентно 500 отпечатков А4 [large]     —
эквивалентно 330 отпечатков А4 Refresh quantity (величина обновления):

[small] —
эквивалентно печати 3 листов со 100% заливкой А3 формата [middle] —
эквивалентно печати 5 листов со 100% заливкой А3 формата [large] — эквивалентно
печати 8 листов со 100% заливкой А3 формата

  • Неисправность Developing Unit.

Замените Developing Unit (p/n A03U R706 00).

  • Неисправность DCPS2.

Проверьте наличие 24V на выходе
DCPS2. Напряжение измеряется на выводе 1 разъема CN112 и выводе 2 разъема
CN113. Если напряжение отсутствует, замените DCPS2 (pnA03U M402 01).

C-2451,
C-2452, C-2453 или
C-2454.

Датчик плотности тонера неисправен
или работает некорректно. РЕШЕНИЕ:

Поменяйте местами проблемный
developing unit с другим (предварительно заклейте пленкой отверстие подачи
тонера либо оставьте открытым узел подачи тонера, чтобы не допустить смешивания
тонера с другим цветом.) и включите машину. Если код ошибки сменится на другой,
то возможно TDS sensor (p/n A03UM50801) неисправен.

Для контроля, проверьте показания датчика в Service mode =>Process adjustment
=> Sensor output check =>TCR sensors. Показания датчика должны
быть в районе 130. Более высокие значения означают, что концентрация тонера в
developing unit недостаточна. Более низкие значения означают, что концентрация
тонера в developing unit черезмерна.

При повышенной концентрации,
попытайтесь понизить содержание тонера, путем печати test pattern №53
плотностью 255 (оставьте toner hopper unit открытым, чтобы исключить подачу
тонера в developing unit). Добейтесь, чтобы показания датчика соответствовали
130. При пониженной концентрации, поднимите содержание тонера. Из I/O mode
(54-4 для Yellow, 54-5 для Magenta, 54-6 для Cyan и 54-7 для Black)
контролируйте, чтобы показания датчика достигли 130.

C-2421,
C-2422, C-2423, C-2424 после замены девелопера. Выполните настройку Toner Density Sensor Initial.

Service mode =>Process Adjustment =>Drum
Peculiarity Adjustment =>Toner Density Sensor Init.

C-2721

  1. Неисправность блока HV2 (p/n A03UM40400).
  2. Плохой контакт. Проверьте
    контакт электрода в separation discharge section.

Note : Ошибка не появляется сразу
после начала печати, а возникает, когда бумага останавливается в separation
section.

  • Плохой контакт между Powering Block Assembly (p/n 65AAR74600) и
    Powering Block 1 Assembly (p/n 65AA R72700) или Separation Wire (p/n 65AA90250).

C-2840 at
startup.

Датчик PGC работает некорректно.
РЕШЕНИЕ:

Установите значения по умолчанию Service mode=>Process Adjustment=>Recall
Standard Data

C-3102 (
может сопровождаться ненормальным шумом) ВЕРОЯТНЫЕ ПРИЧИНЫ:

  1. Повреждена одна из шестерней блока фиксации.
    1. Машина не может установить
      separation cam в исходную позицию. Проверьте следующие детали: датчик PS16 (p/n
      08AA 8551 2) и Release Actuator flag                                        (p/n
      A03U724400). Проверьте контакт датчика. Проверьте шестерню, связанную с M30
      (p/n 27LA8003 0).
    1. Проскальзывает шестерня (p/n A03U 8093
      00)
    1. Поврежден fixing limiter.

Замените fixing limiter (p/n 65AA53651).

  • Поврежден ICP14 на плате Conveyance Drive Board.

Замените Conveyance Drive Board (p/n A03U H050 04).

C-3912 при
включении машины или выводится сообщение»Machine warming up please
wait»

  1. Неисправность ACDB (p/n A03UH52002).

Note : Перед заменой ACDB,
убедитесь в исправности датчика температуры TH3.

  • Неисправна лампа нагрева. Проверьте лампы L2, L3 или L4 и замените неисправные.

C-4520

Возможна совместно с C-2714
(отсутствует видимое изображение на ремне переноса) Возможна совместно с
C-4501, C-4502, C-4503 и C-4504.

Возможна совместно с C-4521 или
C-4522.

Если ошибка появляется при
включении питания.

Обнаружено частичное перекрытие 10
пикселов Color registration при сравнении с предидущим выполнением Color
registration.

РЕШЕНИЕ:

  1. Установите firmware version v.60
  2. DIPSW 23-1

0 : SC detected condition 10 pixels (Default) 1
: SC detected condition 60 pixels

Переключение DIP switch позволяет
снизить вероятность возникновения ошибки, однако не устраняет проблему с Color
registration.

Если ошибка сопровождается
бледными оттисками, линиями или морщинами, то это может быть связано со
скольжением ремня переноса из стороны в сторону.

РЕШЕНИЕ:

  1. Выньте и переверните передний подшипник (p/n 540076050 стр. 32, п.5 в
    Parts Manual)

это позволит приложить к нему
большее давление.

  • Натяжной ролик в Intermediate Transfer Assembly сместился, что
    позволяет «гулять»

ленте переноса, либо верхний и
нижний натяжные ролики не выровнены корректно.

Установите дополнительные шайбы с
обоих сторон натяжного ролика это предотвратит высвобождение ролика из
кронштейна. Аналогично отрегулируйте нижний натяжной ролик.

  • После тех. обслуживания
    появился зазор между Tension Plate Rear Caulking (p/n 65AA-2730) и Plate/Rear
    (p/n 65AA26250E).

Установите Tension Plate Rear
Caulking таким образом, чтобы исключить зазор и крепко зафиксируйте винтом.
Выполните настройку Color registration.

Если ошибка
появляется в процессе выполнения Color registration. Это может быть связано с
неисправностью датчиков PS8 или PS9. РЕШЕНИЕ:

Очистите или
замените датчики PS8 или PS9, замените color registration assembly

Если ошибка
появляется после выполнения Color registration. Настройка Color Registration не
выполнена должным образом. РЕШЕНИЕ:

Повторите выполнение Color registration.

Service Mode => Machine Adjustment =>
Printer Adjustment => Color Registration Adjustment

Если ошибка появляется совместно с
C-2714 (отсутствует видимое изображение на ремне переноса).

Пружина соединительной шестерни
двигателя М19 перегружена, и может вставать в обратную позицию.

Если ошибка
появляется совместно с C-4501, C-4502, C-4503 и C-4504.

РЕШЕНИЕ:

  1. Проверьте предохранители
    ICP17, ICP20, и ICP21 на плате Printer Control Board (PRCB). Проверьте наличие
    24V на каждой ножке предохранителя. Наличие

напряжения только на одной из
ножек указывает, что предохранитель пробит и плата

(p/n A03U R759 00) нуждается в
замене.

  • Если не выполнена настройка
    [09 Writing Init. Pos. Memory], то регулировочные края могут быть уменьшены.

Если блок лазера был заменен,
выполните регулировки в следующем порядке.

  • Writing Init Pos. Memory
  • LD Bias Adjustment
  • I/O check mode
  • CD Skew Adjustment
  • Restart Timing Adjustment
  • Color Registration Adjustment
  • Color Registration/Manual (Adjustment)
  • Auto Gamma Adjustment

Если ошибка появляется совместно
с C-4521 или C-4522.

Пробит предохранитель ICP17 на
плате Printer Control Board. Провод между Printer Control Board и hardware counters может быть пережат. Если
провод закорочен на массу, то предо- хранитель ICP17 сгорает в результате чего
появляется ошибка. Если провод поврежден, но короткое замыкание отсутствует,
машина будет функционировать, однако счетчик работать не будет.

РЕШЕНИЕ: Проверьте соединение
между PRCB и Total Counter. Если обнаружено короткое замыкание, замените PRCB
(p/n A03U R759 00).

C-4521 color registration error code.

Возможно, что отложения тонера или
пыли образовались между датчиками PS8 ,PS9 и их защитной планкой. Простой
протиркой не решить этой проблемы.

РЕШЕНИЕ:

Демонтируйте color registration
assembly (p/n A03UR79800) и осмотрите датчики. Если имеются отложения тонера
или пыли между датчиками PS8 ,PS9 и их защитной планкой, то необходима замена
color registration assembly.

C-6101

Проверьте с помощью I/O State Confirmation Mode работоспособность мотора M1 (38-5 =home position search) и Home Position Sensor PS1 (30-0 =
1). Проверьте предохранители ICP1, ICP2 или ICP3 на плате scanner drive
board. Замените при необходимости плату SCDB (p/n 65AA9071E) и мотор M1 (p/n
65AA80131

C-6708 при
включении питания

  1. После включения питания
    лампа сканера двигается в лево для выполнения коррекции, но не горит. Возможна
    неисправность лампы (p/n A03UM30101) или Inverter board (p/n A03UM40500).
  2. Сгорели предохранители ICP1 или ICP2 на CCD (p/n A03UA29000).
  3. Сгорел предохранитель ICP2 на IFB (p/n
    A03UH10001).
  4. Сгорели предохранители ICP1 или ICP2 на IPB (p/n A03UH02015)
  5. Провода CCD повреждены или
    имеют плохой контакт. Проверьте кабель, соединяющий CCD и IPB и замените при необходимости.

C-0213

  1. Проверьте и замените при необходимости paper exit gear /2 (p/n A03U909800), paper exit gear /3 (p/n
    A03U909701), paper exit gear /4 (p/n A03U909600), or paper exit gear /5 (p/n
    A03U9095 02).
  2. Очистите или замените фотодатчик
    PS10 (p/n 08AA55120).

C-2831,
C-2832, C-2833, C2834

происходит после
отображения «Adjusting» на панели оператора или выплнения auto gamma
adjustment вручную.

Откорректируйте экспозицию.

Utility/Counter => [03 Machine Admin.
Setting] => [01 System Setting]] => [05 Expert Adjustment] =>

[06 Process Adjustment] => [03 Toner
Quantity/Exposure] (Уменьшите величину экспозиции)

Если проблема
сохраняется, замените барабан, так как причина в характеристиках барабана и
влажности.

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