- Code: C0030
- Description: Fax control PWB system problem
Processing with the fax software was disabled due to a hardware or software problem. - Causes: Defective fax control PWB.
- Remedy: Replace the fax control PWB and verify the operation.
- Code: C0070
- Description: Abnormal detection of fax control PWB incompatibility
Fax software is not compatible with main software - Causes: Fax software or main software is something of the other machine.
- Remedy: Check the version of the fax software and the main software, upgrade the version to the compatible software.
- Code: C0100
- Description: Backup memory (EEPROM) device problem (Main PWB)
Reading from or writing to EEPROM cannot be performed. - Causes: Defective main PWB.
- Remedy: Replace the main PWB and check for correct operation.
- Code: C0110
- Description: Backup memory data problem (Main PWB)
Data in the specified area of the backup memory does not match the specified values - Causes: Data damage of EEPROM.
- Remedy: Contact the Service Administrative Division.
- Code: C0130
- Description: Backup memory device problem (Main EEPROM)
Reading from or writing to EEPROM cannot be performed. - Causes: Defective main PWB.
Device damage of EEPROM. - Remedy: Defective main PWB. Replace the main PWB and check for correct operation.
Device damage of EEPROM. Contact the Service Administrative Division.
- Code: C0140
- Description: Backup memory data problem (Main EEPROM)
Reading data from EEPROM is abnormal. - Causes: Data damage of EEPROM.
- Remedy: Contact the Service Administrative Division.
- Code: C0150
- Description: Backup memory device problem (Engine EEPROM)
Reading from or writing to EEPROM cannot be performed. - Causes: Defective engine PWB.
Device damage of EEPROM. - Remedy: Defective engine PWB. Replace the engine PWB and check for correct operation.
Device damage of EEPROM. Contact the Service Administrative Division.
- Code: C0160
- Description: Backup memory data problem (Engine EEPROM)
Reading data from EEPROM is abnormal. - Causes: Data damage of EEPROM.
- Remedy: Contact the Service Administrative Division.
- Code: C0170
- Description: Copy counts problem
When the power is turned on, the total count and the scan count are abnormal both on the main PWB and the engine PWB. - Causes: Data damage of EEPROM.
Defective PWB - Remedy: Data damage of EEPROM. Contact the Service Administrative Division.
Defective PWB. Replace the main PWB or engine PWB and check for correct operation.
- Code: C0180
- Description: Machine number mismatch
Machine number of main PWB and engine PWB does not match. - Causes: Data damage of EEPROM.
- Remedy: Contact the Service Administrative Division.
- Code: C0210
- Description: Communication problem between the main and engine
When the power is turned on, the machine does not detect the low level of SBSY and the high level of SDIR for 10 s. - Causes: Poor contact in the connector terminals.
Defective PWB. - Remedy: Poor contact in the connector terminals. Reinsert the connector. Also check for continuity within the connector cable. If none, remedy or replace the cable.
Defective PWB. Replace the main PWB or engine PWB and check for correct operation.
- Code: C0240
- Description: Printer PWB communication problem
The printer PWB does not respond 120 s after the power is turned on. - Causes: Poor contact in the connector terminals.
Defective main PWB. - Remedy: Poor contact in the connector terminals. Reinsert the connector. Also check for continuity within the connector cable. If none, remedy or replace the cable.
Defective main PWB. Replace the main PWB and check for correct operation.
- Code: C0250
- Description: Scanner network board communication problem
The scanner network board does not respond. - Causes: Poor contact in the connector terminals.
Defective PWB - Remedy: Poor contact in the connector terminals. Reinsert the connector. Also check for continuity within the connector cable. If none, remedy or replace the cable.
Defective PWB. Replace the main PWB or scanner network board and check for correct operation.
- Code: C0280
- Description: Communication problem between the fax control PWB and main PWB
Communication between the fax control PWB and the main PWB of the machine cannot be performed normally. - Causes: Poor contact in the connector terminals.
Defective PWB. - Remedy: Poor contact in the connector terminals. Reinsert the connector. Also check for continuity within the connector cable. If none, remedy or replace the cable.
Defective PWB. Replace the fax control PWB or main PWB and check for correct operation.
- Code: C0410
- Description: Document processor communication problem
Communication fails five times succes-sively. - Causes: Document processor installed incorrectly.
Defective PWB. - Remedy: Document processor installed incorrectly. Check the installation state of the document processor and adjust it if it is not properly installed.
Defective PWB. Replace the engine PWB or DP driver PWB and check for correct operation.
- Code: C0420
- Description: First paper feeder communication problem Communication fails five times succes-sively.
- Causes: First paper feeder installed incorrectly.
Defective PWB. - Remedy: First paper feeder installed incorrectly. Check the installation state of the first paper feeder and adjust it if it is not properly installed.
Defective PWB. Replace the engine PWB or cassette main PWB and check for correct operation.
- Code: C0440
- Description: Built-in finisher communication problem
Communication fails five times successively. - Causes: Poor contact in the connector terminals.
Defective PWB. - Remedy: Poor contact in the connector terminals. Check the connection of connector YC4 on the engine PWB and the connector of the built-in finisher, and the continuity across the connector terminals. Repair or replace if necessary.
Defective PWB. Replace the engine PWB or finisher main PWB and check for correct operation.
- Code: C0500
- Description: Second paper feeder communication problem
Communication fails five times succes-sively. - Causes: Second paper feeder installed incorrectly.
Defective PWB. - Remedy: Second paper feeder installed incorrectly. Check the installation state of the second paper feeder and adjust it if it is not properly installed.
Defective PWB. Replace the engine PWB or cassette main PWB and check for correct operation.
- Code: C0510
- Description: Third paper feeder communication problem
Communication fails five times successively. - Causes: Third paper feeder installed incorrectly.
Defective PWB. - Remedy: Third paper feeder installed incorrectly. Check the installation state of the third paper feeder and adjust it if it is not properly installed.
Defective PWB. Replace the engine PWB or cassette main PWB and check for correct operation.
- Code: C0610
- Description: Bitmap (DIMM) problem
There is a problem with the data or address bus of the bitmap DRAM. - Causes: Defective main PWB.
DIMM installed incorrectly.
Defective DIMM. - Remedy: Defective main PWB. Replace the main PWB and check for correct operation.
DIMM installed incorrectly. Check if the DIMM is inserted into the socket on the main PWB correctly.
Defective DIMM. Replace the DIMM and check for correct operation.
- Code: C0630
- Description: DMA problem
DMA transmission of compressed, decompressed, rotated, relocated or blanked-out image data does not complete within the specified period of time. - Causes: Defective main PWB.
- Remedy: Replace the main PWB and check for correct operation.
- Code: C0800
- Description: Image processing problem
JAM05 is detected twice. - Causes: Defective main PWB.
- Remedy: Replace the main PWB and check for correct operation.
- Code: C0820
- Description: Fax control PWB CG ROM checksum error
A checksum error occurred with the CG ROM data of the fax control PWB. - Causes: Defective fax control PWB.
- Remedy: Replace the fax control PWB and verify the operation.
- Code: C0830
- Description: Fax control PWB flash program area checksum error
A checksum error occurred with the program of the fax control PWB. - Causes: Defective fax control PWB.
- Remedy: Replace the fax control PWB and verify the operation.
- Code: C0860
- Description: Fax control PWB software switch checksum error
A checksum error occurred with the software switch value of the fax control PWB. - Causes: Defective fax software.
Defective fax control PWB. - Remedy: Defective fax software. Install the fax software.
Defective fax control PWB. Replace the fax control PWB and verify the operation.
- Code: C0870
- Description: Fax control PWB to main PWB high capacity data transfer problem
High-capacity data transfer between the fax control PWB and the main PWB of the machine was not normally performed even if the data transfer was retried the specified times. - Causes: Poor contact in the connector terminals.
Defective PWB. - Remedy: Poor contact in the connector terminals. Reinsert the connector. Also check for continuity within the connector cable. If none, remedy or replace the cable.
Defective PWB. Replace the fax control PWB or main PWB and check for correct operation.
- Code: C0880
- Description: Fax control PWB program archive problem (optional fax)
When power is turned on, the compressed program in the Flash ROM on the fax control PWB was not successfully decompressed. - Causes: Defective fax control PWB.
- Remedy: Replace the fax control PWB and verify the operation.
- Code: C0890
- Description: Fax control PWB CG FONT archive problem (optional fax)
When power is turned on, the compressed CG font in the Flash ROM on the fax control PWB was not successfully decompressed. - Causes: Defective fax control PWB.
- Remedy: Replace the fax control PWB and verify the operation.
- Code: C0900
- Description: Fax software incompatibility detection problem
Version of fax software is not compatible with that of main software. - Causes: Fax software version or main software is earlier.
- Remedy: Check the version of the fax software and the main software, upgrade the version to the compatible software.
- Code: C0920
- Description: Fax file system error
The backup data is not retained for file system abnormality of flash memory of the fax control PWB. - Causes: Defective fax control PWB.
- Remedy: Replace the fax control PWB and verify the operation.
- Code: C2000
- Description: Drive motor problem
A stable state does not continue for 1 s from 1 s after the drive motor is activated. - Causes: Poor contact in the connector terminals.
Defective drive transmission system.
Defective engine PWB.
Defective drive motor. - Remedy: Poor contact in the connector terminals. Check the connection of connector YC6 on the engine PWB and the connector on the drive motor, and the continuity across the connector terminals. Repair or replace if necessary.
Defective drive transmission system. Check if the rollers and gears rotate smoothly. If not, grease the bushings and gears. Check for broken gears and replace if any.
Defective engine PWB. Replace the engine PWB and check for correct operation.
Defective drive motor. Replace the drive motor.
- Code: C2200
- Description: Drum motor problem
A stable state does not continue for 1 s from 1 s after the drum motor is activated. - Causes: Poor contact in the connector terminals.
Defective drive transmission system.
Defective engine PWB.
Defective drum motor. - Remedy: Poor contact in the connector terminals. Check the connection of connector YC6 on the engine PWB and the connector on the drum motor, and the continuity across the connector terminals. Repair or replace if necessary.
Defective drive transmission system. Check if the rollers and gears rotate smoothly. If not, grease the bushings and gears. Check for broken gears and replace if any.
Defective engine PWB. Replace the engine PWB and check for correct operation.
Defective drum motor. Replace the drum motor.
- Code: C3100
- Description: Scanner carriage problem
The home position is not correct when the power is turned on or at the start of copying using the table. - Causes: Poor contact in the connector terminals.
Defective home position switch.
Defective scanner motor.
The mirror frame, exposure lamp, or scanner wire is defective.
Defective engine PWB. - Remedy: Poor contact in the connector terminals. Check the connection of connector YC5 on the engine PWB and the connector on the home position switch, and the continuity across the connector terminals. Repair or replace if necessary.
Defective home position switch. Replace the home position switch.
Defective scanner motor. Replace the scanner motor.
The mirror frame, exposure lamp, or scanner wire is defective. Check if the mirror flames and exposure lamp are on the rail. And check the scanner wire winds correctly.
Defective engine PWB. Replace the engine PWB and check for correct operation.
- Code: C3200
- Description: Exposure lamp problem
Non-lighting of the exposure lamp is detected at the beginning of copying. - Causes: Poor contact in the connector terminals.
Defective exposure lamp.
Incorrect shading position.
Defective PWB. - Remedy: Poor contact in the connector terminals. Check the connection of connector YC16 on the engine PWB and the connector on the inverter PWB, and the continuity across the connector terminals. Repair or replace if necessary.
Defective exposure lamp. Replace the exposure lamp.
Incorrect shading position. Adjust the position of the contact glass (shading plate). If the problem still occurs, replace the home position switch.
Defective PWB. Replace the engine PWB or inverter PWB and check for correct operation.
- Code: C3300
- Description: AGC problem
After AGC, correct input is not obtained at CCD. - Causes: Poor contact in the connector terminals.
Defective exposure lamp
Defective PWB. - Remedy: Poor contact in the connector terminals. Check the connection of connector YC5 on the main PWB and the connector on the CCD PWB, and the continuity across the connector terminals. Repair or replace if necessary.
Defective exposure lamp. Replace the exposure lamp.
Defective PWB. Replace the main PWB or CCD PWB and check for correct operation.
- Code: C4000
- Description: Polygon motor synchronization problem
The polygon motor does not reach the stable speed within 20 s of the START signal turning on. - Causes: Poor contact in the connector terminals.
Defective polygon motor.
Defective engine PWB. - Remedy: Poor contact in the connector terminals. Check the connection of connector YC3 on the engine PWB and laser scanner unit, and the continuity across the connector terminals. Repair or replace if necessary.
Defective polygon motor. Replace the laser scanner unit.
Defective engine PWB. Replace the engine PWB and check for correct operation.
- Code: C4010
- Description: Polygon motor steady-state problem
Stable OFF is detected for 5 s continuously after polygon motor stability. - Causes: Poor contact in the connector terminals.
Defective polygon motor.
Defective engine PWB. - Remedy: Poor contact in the connector terminals. Check the connection of connector YC3 on the engine PWB and laser scanner unit, and the continuity across the connector terminals. Repair or replace if necessary.
Defective polygon motor. Replace the laser scanner unit.
Defective engine PWB. Replace the engine PWB and check for correct operation.
- Code: C4200
- Description: BD steady-state problem
ASIC detects a BD error for 600 ms after the polygon motor rotation has been stabilized. - Causes: Poor contact in the connector terminals.
Defective laser scanner unit.
Defective engine PWB. - Remedy: Poor contact in the connector terminals. Check the connection of connector YC3 on the engine PWB and laser scanner unit, and the continuity across the connector terminals. Repair or replace if necessary.
Defective laser scanner unit. Replace the laser scanner unit.
Defective engine PWB. Replace the engine PWB and check for correct operation.
- Code: C6000
- Description: Fuser heater break
The temperature does not reach 70 °C/ 158°F in 15 s before secondary stabilization.
Temperature rise of 1°C/1.8°F does not occur in 5 s before secondary stabilization (except during printing). - Causes: Poor contact in the fuser thermistor connector terminals.
Fuser thermistor installed incorrectly.
Fuser thermostat triggered.
Fuser heater installed incorrectly.
Broken fuser heater wire. - Remedy: Poor contact in the fuser thermistor connector terminals. Reinsert the connector. Also check for continuity within the connector cable. If none, remedy or replace the cable.
Fuser thermistor installed incorrectly. Check and reinstall if necessary.
Fuser thermostat triggered. Check for continuity. If none, replace the fuser thermostat.
Fuser heater installed incorrectly. Check and reinstall if necessary.
Broken fuser heater wire. Check for continuity. If none, replace the fuser heater.
- Code: C6020
- Description: Abnormally high fuser thermistor temperature
Fuser thermistor is detected 230°C/ 446°F or more for 40 ms - Causes: Shorted thermistor.
Broken heater control circuit on the power source PWB. - Remedy: Shorted thermistor. Measure the resistance. If it is 0 Ω, replace the thermistor.
Broken heater control circuit on the power source PWB. Replace the power source PWB and check for correct operation.
- Code: C6050
- Description: Abnormally low fuser thermistor temperature
Fuser thermistor remains below 90°C/ 194°F for 1 s. - Causes: Poor contact in the fuser thermistor connector terminals.
Broken fuser thermistor wire.
Fuser thermistor installed incorrectly.
Fuser thermostat triggered.
Fuser heater installed incorrectly.
Broken fuser heater wire. - Remedy: Poor contact in the fuser thermistor connector terminals. Reinsert the connector. Also check for continuity within the connector cable. If none, remedy or replace the cable.
Broken fuser thermistor wire. Measure the resistance. If it is ∞, replace the fixing thermistor.
Fuser thermistor installed incorrectly. Check and reinstall if necessary.
Fuser thermostat triggered. Check for continuity. If none, replace the fuser thermostat.
Fuser heater installed incorrectly. Check and reinstall if necessary.
Broken fuser heater wire. Check for continuity. If none, replace the fuser heater.
- Code: C6400
- Description: Zero-cross signal error
Interrupt of the zero-cross signal does not occur more than 1 s. - Causes: Poor contact in the connector terminals.
Defective power source PWB.
Defective engine PWB - Remedy: Poor contact in the connector terminals. Reinsert the connector. Also check for continuity within the connector cable. If none, remedy or replace the cable.
Defective power source PWB. Check if the zero-crossing signal is output from YC2-2 on the power source PWB. If not, replace the power source PWB.
Defective engine PWB. Replace the engine PWB if C6400 is detected while YC2-2 on the power source PWB outputs the zero-crossing signal.
- Code: C7800
- Description: Broken external thermistor wire
The thermistor output value is 0.5 V or less. - Causes: Poor contact in the connector terminals.
Defective humidity sensor. - Remedy: Poor contact in the connector terminals. Reinsert the connector. Also check for continuity within the connector cable. If none, remedy or replace the cable.
Defective humidity sensor. Replace the cassette PWB and check for correct operation.
- Code: C7810
- Description: Short-circuited external thermistor wire
The thermistor output value is 4.5 V or more. - Causes: Poor contact in the connector terminals.
Defective humidity sensor - Remedy: Poor contact in the connector terminals. Reinsert the connector. Also check for continuity within the connector cable. If none, remedy or replace the cable.
Defective humidity sensor. Replace the cassette PWB and check for correct operation.
- Code: C8170
- Description: Built-in finisher front side registration motor problem
When the front-side registration home-position sensor is turned on during initialization, the sensor did not turn on while it has moved by 106 pulses. When the front-side registration home-position sensor is turned off during initialization, the sensor did not turn on in 3 s. - Causes: The front side registration motor connector makes poor contact.
Defective front side registration motor.
The front side registration home position sensor connector makes poor contact.
Defective front side registration home position sensor.
Defective finisher control PWB. - Remedy: The front side registration motor connector makes poor contact. Reinsert the connector. Also check for continuity within the connector cable. If none, remedy or replace the cable.
Defective front side registration motor. Replace front side registration motor.
The front side registration home position sensor connector makes poor contact. Reinsert the connector. Also check for continuity within the connector cable. If none, remedy or replace the cable.
Defective front side registration home position sensor. Replace the front side registration home position sensor.
Defective finisher control PWB. Replace the finisher control PWB and check for correct operation.
- Code: C8180
- Description: Built-in finisher rear side registration motor problem
When the rear-side registration home-position sensor is turned on during initialization, the sensor did not turn on while it has moved by 106 pulses.
When the rear-side registration home-position sensor is turned off during initialization, the sensor did not turn on in 3 s. - Causes: The rear side registration motor connector makes poor contact.
Defective rear side registration motor.
The rear side registration home position sensor connector makes poor contact.
Defective rear side registration home position sensor.
Defective finisher control PWB. - Remedy: The rear side registration motor connector makes poor contact. Reinsert the connector. Also check for continuity within the connector cable. If none, remedy or replace the cable.
Defective rear side registration motor. Replace rear side registration motor.
The rear side registration home position sensor connector makes poor contact. Reinsert the connector. Also check for continuity within the connector cable. If none, remedy or replace the cable.
Defective rear side registration home position sensor. Replace the rear side registration home position sensor.
Defective finisher control PWB. Replace the finisher control PWB and check for correct operation.
- Code: C8190
- Description: Built-in finisher trailing edge registration motor problem
When the trailing edge registration home-position sensor is turned on during initialization, the sensor did not turn on while it has moved by 106 pulses.
When the trailing edge registration home-position sensor is turned off during initialization, the sensor did not turn on in 3 s. - Causes: The trailing edge registration motor connector makes poor contact.
Defective trailing edge registration motor.
The trailing edge registration home position sensor connector makes poor contact.
Defective trailing edge registration home position sensor.
Defective finisher control PWB. - Remedy: The trailing edge registration motor connector makes poor contact. Reinsert the connector. Also check for continuity within the connector cable. If none, remedy or replace the cable.
Defective trailing edge registration motor. Replace trailing edge registration motor.
The trailing edge registration home position sensor connector makes poor contact. Reinsert the connector. Also check for continuity within the connector cable. If none, remedy or replace the cable.
Defective trailing edge registration home position sensor. Replace the trailing edge registration home position sensor.
Defective finisher control PWB. Replace the finisher control PWB and check for correct operation.
- Code: C8210
- Description: Built-in finisher stapler problem
The stapler home position sensor does not change state from nondetection to detection within 200 ms of the start of stapler motor counterclockwise (forward) rotation. During initialization, the stapler home position sensor does not change state from non-detection to detection within 600 ms of the start of stapler motor clockwise (reverse) rotation. - Causes: The stapler connector makes poor contact.
The stapler is blocked with a staple.
The stapler is broken.
Defective finisher control PWB. - Remedy: The stapler connector makes poor contact. Reinsert the connector. Also check for continuity within the connector cable. If none, remedy or replace the cable.
The stapler is blocked with a staple. Remove the stapler cartridge, and check the cartridge and the stapling section of the stapler.
The stapler is broken. Replace the front stapler and check for correct operation.
Defective finisher control PWB. Replace the finisher control PWB and check for correct operation.
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Error information
What causes the C0130 error?
The Kyocera documentation indicates that error code ‘C0130’ is caused by the following problem: «Main PWB EEPROM Backup Memory Device Problem EEPROM can not be written or read».
Do you think there is another cause for this error? Let others know in the comments.
How to solve Kyocera Printer error C0130
We’ve created a list of solutions which you can follow if you want to solve this Printer problem yourself. Do you need more help? Visit our support page if you need professional support with Printer right away.
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Оборудование оснащено функцией самодиагностики. При обнаружении проблемы, аппарат блокируется, на дисплее отображается код вида С#### с указанием характера проблемы. Также появляется сообщение необходимости обслуживания. После устранения проблемы, ошибку можно сбросить тумблером питания, выключив и включив аппарат.
Код |
Значение |
Описание |
Причина |
Решение |
C0030 | FAX control PWB system error |
Processing with the fax software was disabled due to a hardware problem. | Defective FAX control PWB. |
Replace the FAX control PWB |
C0070 | FAX control PWB incompatible detection Error |
Abnormal detection of FAX control PWB incompatibility In the initial communication with the FAX control PWB, any normal communication command is not transmitted. | Defective fax software. Defective FAX control PWB. |
Install the fax software. Replace the FAX control PWB |
C0100 | Backup memory device error |
Defective flash memory. Defective control PWB. |
Replace the control PWB | |
C0120 | MAC address data error |
Defective flash memory. |
Replace the control PWB | |
C0130 | Backup memory read/write error |
Defective flash memory. Defective control PWB |
Replace the control PWB | |
C0140 | Backup memory data error |
Defective flash memory. Defective control PWB. |
Replace the control PWB | |
C0150 | Control PWB EEPROM error |
Detecting control PWB EEPROM (U17) communication error. | Improper installation control PWB EEPROM (U17). Defective control PWB. Data damage of control PWB EEPROM (U17). |
Check the installation of the EEPROM (U17) and remedy if necessary. Replace the control PWB. |
C0170 | Billing counting error |
Defective control PWB. Data damage of control PWB EEPROM (U17). |
Replace the control PWB | |
C0180 | Machine number mismatch |
Machine number of main and engine does not match. | The main PWB or the engine PWB were exchanged. Data damage of control PWB EEPROM (U17). |
U004 Setting the machine number. |
C0420 | Paper feeder communication error |
Communication error between control PWB and optional paper feeder. | Improper installation paper feeder. Defective harness between control PWB (YC30) and paper feeder interface connector, or improper connector insertion. Defective control PWB. Defective harness between PF main PWB (YC5) and paper feeder interface connector, or improper connector insertion. Defective PF mainPWB. |
Follow installation instruction carefully again. Reinsert the connector. Also check for continuity within the connector harness. If none, remedy or replace the harness. Replace the control PWB. If none, remedy or replace the harness (Refer to the service manual for the paper feeder). Replace the PF main PWB (Refer to the service manual for the paper feeder). |
C0830 | FAX control PWB flash program area checksum error |
A checksum error occurred with the program of the FAX control PWB. | Defective fax software. Defective FAX control PWB. |
Install the fax software. Replace the FAX control PWB |
C0840 | Faults of RTC |
The time is judged to go back based on the comparison of the RTC time and the current time or five years or more have passed. | Defective control PWB. The battery is disconnected from the control PWB. |
Replace the control PWB. Check visually and remedy if necessary. |
C0870 | FAX control PWB to control PWB high capacity data transfer problem |
High-capacity data transfer between the FAX control PWB and the control PWB of the machine was not normally performed even if the data transfer was retried the specified times. | Improper installation FAX control PWB. Defective FAX control PWB or control PWB. |
Reinstall the FAX control PWB. Replace the FAX control PWB or control PWB and check for correct operation. |
C0920 | Fax file system error |
The backup data is not retained for file system abnormality of flash memory of the FAX control PWB. | Defective FAX control PWB. |
Replace the FAX control PWB. |
C2000 | Main motor error |
The main motor ready input is not given for 2 s during the main motor is ON. | Defective harness between main motor (CN1) and control PWB (YC17), or improper connector insertion. Defective drive transmission system of the main motor. Defective main motor. Defective control PWB. |
Reinsert the connector. Also check for continuity within the connector harness. If none, remedy or replace the harness. Check if the rollers and gears rotate smoothly. If not, grease the bushings and gears. Check for broken gears and replace if any. Replace the main motor. Replace the control PWB. |
C2610 | PF paper feed motor error (paper feeder) |
The PF paper feed motor of cassette 2 ready input is not given for 2 s during the PF paper feed motor is ON. | Defective harness between PF paper feed motor and PF main PWB (YC4), or improper connector insertion. Defective PF paper feed motor drive transmission system. Defective PF main motor. Defective control PWB. |
Reinsert the connector. Also check for continuity within the connector harness. If none, remedy or replace the harness (Refer to the service manual for the paper feeder). Check if the gears rotate smoothly. If not, grease the bushings and gears. Check for broken gears and replace if any. Replace the PF main motor. Replace the control PWB. |
C2620 | PF paper feed motor error (Paper feeder) |
The PF paper feed motor of cassette 3 ready input is not given for 2 s during the PF paper feed motor is ON. | Defective harness between PF paper feed motor and PF main PWB (YC4), or improper connector insertion. Defective PF paper feed motor drive transmission system. Defective PF main motor. Defective control PWB. |
Reinsert the connector. Also check for continuity within the connector harness. If none, remedy or replace the harness (Refer to the service manual for the paper feeder). Check if the gears rotate smoothly. If not, grease the bushings and gears. Check for broken gears and replace if any. Replace the PF main motor (Refer to the service manual for the paper feeder). Replace the control PWB. |
C3100 | ISU home position errorr. |
Defective FFC between CCD PWB (YC1) and control PWB (YC8). Defective FFC between control PWB (YC6) and scanner PWB (YC103), or improper FFC insertion. Defective home position sensor. Defective harness between ISU motor and scanner PWB (YC104), or improper connector insertion. Defective ISU motor. |
Replace the image scanner unit (ISU). Reinsert the FFC. Also check for continuity within the FFC. If none, remedy or replace the FFC. Replace the home position sensor. Reinsert the connector. Also check for continuity within the connector harness. If none, remedy or replace the harness. Replace the ISU motor. | |
C3200 | Exposure lamp error |
The exposure lamp is not turned on. | Defective FFC between scanner PWB (YC103) and control PWB (YC6), or improper FFC insertion. Defective FFC between CCD PWB (YC1) and control PWB (YC8). Defective harness between CCD PWB (YC3) and LED drive PWB (YC1), or improper connector insertion. Defective harness between LED drive PWB (YC2) and exposure lamp, or improper connector insertion. Defective exposure lamp.sensor. Defective LED drive PWB. Defective control PWB. |
Reinsert the FFC. Also check for continuity within the FFC. If none, remedy or replace the FFC. Replace the image scanner unit (ISU). Reinsert the connector. Also check for continuity within the connector harness. If none, remedy or replace the harness. Replace the exposure lamp. Replace the LED drive PWB. Replace the control PWB. |
C3300 | AGC error |
After AGC, correct input is not obtained at CCD. | Defective FFC between CCD PWB (YC1) and control PWB (YC8). Defective exposure lamp.sensor. Defective CCD PWB. Defective control PWB. |
Replace the image scanner unit (ISU). Replace the exposure lamp. Replace the CCD PWB. Replace the control PWB. |
C3500 | CPU — ASIC (CCD PWB) communication error |
An error code is detected. | Defective FFC between CCD PWB (YC1) and control PWB (YC8). Defective CCD PWB. Defective control PWB. |
Replace the image scanner unit (ISU). Replace the CCD PWB. Replace the control PWB. |
C4000 | Polygon motor (laser scanner unit) error |
The polygon motor ready input is not given for 6 s during the polygon motor is ON. | Defective harness between polygon motor and control PWB (YC10), or improper connector insertion. Defective laser scanner unit. Defective control PWB. |
Reinsert the connector. Also check for continuity within the connector har- ness. If none, remedy or replace the harness. Replace the laser scanner unit. Replace the control PWB. |
C4200 | BD error (laser scanner unit) error |
BD sensor does not detect laser beam due to condensation on the polygon mirror. Defective laser scanner unit. Defective control PWB. |
Turn machine power off for at least 30 minutes, then turn machine on again. If not cured, replace the laser scanner unit. Replace the control PWB. | |
C4700 | VIDEO ASIC device error |
Mismatch of reading data from two locations occurs eight times successively. Mismatch between writing data and reading data occurs eight times successively. | Defective connector cable or poor contact in the connector. Defective control PWB. |
Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Replace the control PWB. |
C6000 | Broken Fuser heater wire |
The fuser temperature does not rise after the Fuser heater has been turned on. | Poor contact in the fuser thermistor connector terminals. Poor contact in the Fuser heater connector terminals. Fuser thermistor installed incorrectly. Fuser thermal cutout triggered. Fuser heater installed incorrectly. Broken Fuser heater wire. |
Reinsert the connector. Replace the fuser unit. |
C6020 | Abnormally high fuser thermistor temperature |
Fuser thermistor detects abnormally temperature. When the temperature of a fuser thermistor detects 195 °C or more at the time of heater OFF and 155 °C or more. | Shorted fuser thermistor. Defective control PWB. |
Replace the fuser unit. Replace the control PWB. |
C6030 | Broken fuser thermistor wire |
Input from fuser thermistor is 0 (A/D value). | Poor contact in the fuser thermistor connector terminals. Broken fuser thermistor wire. Fuser thermistor installed incorrectly. Fuser thermal cutout triggered. Fuser heater installed incorrectly. Broken Fuser heater wire. |
Reinsert the connector. Replace the fuser unit. |
C6400 | Zero cross signal error |
The zero cross signal does not reach the control PWB for specified time. | Defective harness between high voltage PWB (CN202) and control PWB (YC23), or improper connector insertion. Defective connection between power source PWB (YC103) and high voltage PWB (CN201). Defective power source PWB. Defective control PWB. |
Reinsert the connector. Also check for continuity within the connector harness. If none, remedy or replace the harness. Reinsert the connector. Replace the power source PWB. Replace the control PWB. |
C7990 | Waste toner full |
The waste toner sensor has detected that the waste toner reservoir (drum unit) is full. | Waste toner reservoir (drum unit) is full. Defective waste toner sensor. Defective control PWB. |
Turn the power switch off/on to restart the machine. If the error is not resolved, replace the drum unit. Replace the waste toner sensor. Replace the control PWB. |
F000 | Control PWB — Operation panel PWB communication error |
Defective harness between operation panel PWB (YC1) and control PWB (YC7), or improper connector insertion. motor is ON. Defective operation panel PWB. Defective control PWB. |
Reinsert the connector. Also check for continuity within the connector harness. If none, remedy or replace the harness. Replace the operation panel PWB. Replace the control PWB. | |
F020 | Control PWB RAM checksum error |
Defective main memory (RAM) on the control PWB. Defective expanded memory (DIMM). |
Turn the power switch off/on to restart the machine. If the error is not resolved, replace control PWB. Replace the expanded memory (DIMM). | |
F040 | Control PWB engine communication error |
A communication error is detected. | Defective control PWB. |
Turn the power switch off/on to restart the machine. If the error is not resolved, replace control PWB. |
F041 | Control PWB — scanner PWB communication error |
A communication error is detected. | Defective control PWB or scanner PWB. |
Turn the power switch off/on to restart the machine. If the error is not resolved, replace control PWB or scanner PWB. |
F050 | Control PWB engine checksum error |
Some error may have occurred when downloading the firmware of the control PWB. Defective control PWB. |
Download the firmware of the control PWB again. Turn the power switch off/on to restart the machine. If the error is not resolved, replace control PWB. | |
F186 | Control PWB video data control error |
Defective control PWB. |
Turn the power switch off/on to restart the machine. If the error is not resolved, replace control PWB. |
Японская компания Kyocera производит высококачественные лазерные принтеры и МФУ для офисной печати. Их продукция одна из самых востребованных на сегодняшний день. Ведь печатающие устройства Kyocera характеризуются высокой надежностью, износостойкостью и большим сроком эксплуатации. Однако даже их изделия не являются вечными. Со временем принтеры Kyocera начинают сбоить.
К счастью, оргтехника Kyocera оснащена системой самодиагностики (так же, как и струйные принтеры Canon). Поэтому, в случае возникновения проблемы, устройство самостоятельно выявит уязвимое место и сообщит Вам об этом миганием соответствующего индикатора на панели управления либо кодом ошибки, выведенным на дисплей принтера.
Если Вы не являетесь мастером по обслуживанию принтеров и МФУ Kyocera, то, чтобы понять, о чем сообщает печатающее устройство, Вам потребуется расшифровать указанный им код. Для этого мы добавили в статью таблицу кодов ошибок лазерных принтеров Kyocera серии FS и не только.
Коды ошибок принтеров и МФУ Kyocera, которые можно исправить самостоятельно
Код ошибки |
Значение ошибки |
Решение проблемы |
E-0001 (E1) |
Поврежден чип картриджа либо установлен неоригинальный картридж. |
Замените установленный картридж оригинальной версией изделия. Если хотите сэкономить, тогда купите и установите новый чип на картридж или перепрошейте принтер Kyocera. Однако предварительно не помешает попробовать сбросить ошибку соответствующей комбинацией клавиш (как это сделать, читайте в статье «Сброс ошибки установки неоригинального картриджа в принтерах Kyocera»). |
E-0002 (E2) |
Регион использования картриджа и принтера не совпадают. |
Замените чип или прошейте принтер Kyocera. |
E-0003 (E3) |
Заполнена память принтера или МФУ Kyocera. |
Отпечатайте ранее отсканированные листы или очистите очередь печати нажатием кнопки Стоп/Сброс (ранее отсканированные листы также удалятся из памяти принтера, даже если они еще не были распечатаны). |
E-0007 (E7) |
Тонер-картридж Kyocera израсходовал ресурс красящего вещества. |
Замените или заправьте картридж Kyocera (если используете совместимый или перезаправленный расходник, то после установки его в принтер не забудьте сбросить ошибку зажатием на 3-5 секунды кнопок [Ок] и [Сброс/Стоп]). |
E-0008 (E8) |
Открыта крышка принтера либо не работает датчик закрытия крышек устройства. |
Откройте и еще раз закройте переднюю и заднюю крышку принтера. Во время закрытия Вы должны услышать характерный щелчок. Если не помогло, то причина в неисправности датчика. |
E-0009 (E9) |
Лоток приема бумаги полон. |
Уберите все отпечатанные листы бумаги из выходящего лотка. Чтобы возобновить печать, нажмите кнопку [Старт]. |
E-0012 (E12) |
Ошибка памяти принтера Kyocera. |
Попробуйте уменьшить разрешение печати. Скорее всего, формат создаваемого отпечатка не соответствует возможностям принтера. |
E-0014 (E14) |
Установлен неверный формат бумаги (неподдерживаемый принтером Kyocera). |
Поменяйте бумагу на поддерживаемую принтером либо смените ее формат в настройках печати. Попробуйте обновить программное обеспечение. Возможно, это расширит поддерживаемые принтером Kyocera форматы. |
E-0015 (E15) |
Устройство не подключено к электрической сети либо на компьютере нет (не работает) драйвера принтера Kyocera. |
Проверьте подключение печатающего аппарата к электрической сети, а также целостность кабеля. Если ошибка не исчезает, скачайте драйвер принтера Kyocera и установите его на компьютер. |
E-0017 (E17) |
Ошибка передачи данных. |
Проверьте подключение принтера к компьютеру. Кабель не должен быть длиннее 5 метров, а также обязан поддерживать стандарт USB 2.0. Кроме того, переустановите драйвер принтера и утилиту Kyocera Client Tool. |
E-0018 (E18) |
Очередь печати заполнена. |
Очистите очередь печати нажатием кнопки [Сброс] либо через драйвер принтера. |
E-0019 (E19) |
Неверный формат печати. |
Отмените печать нажатием кнопки [Стоп/Сброс]. Выберите в настройках принтера соответствующий режим печати, а также установите в лоток поддерживаемый принтером формат бумаги. |
J-0000 (jam0000) |
Замятие бумаги за задней крышкой. |
Откройте крышку и извлеките бумагу. Проверьте надежность крепления бумаги в лотке, а также принтер на наличие посторонних предметов. Еще причина может быть в пружине выходного флажка. Если она растянулась, то может плохо работать фиксатор. Также проблема может быть из-за печки, сделайте ее ревизию, переборку и смазку. |
J-0501 (jam0501) |
Бумага застряла в принтере Kyocera |
Извлеките замятую бумагу. Проверьте надежность установки бумаги во входной лоток. Проверьте целостность роликов протяжки бумаги, а также принтер на наличие посторонних предметов. Если не помогло, стоит внимательно осмотреть ребра на направляющей пластине. На них могут образоваться сколы, трещины и заусенцы. Их можно слегка подчистить наждачной бумагой (нулевкой). |
J-0511 (jam0511) |
Принтер Kyocera замял бумагу. |
Извлеките замятую бумагу и повторите печать. Если проблема не исчезла, несите принтер в сервис. Скорее всего, изношен ролик протяжки бумаги. |
C7990 |
Бункер драм-картриджа (блока фотобарабана) заполнен отработанным тонером либо неисправен счетчик отработки красящего вещества. Еще проблема может быть в главной плате PWB. |
Осуществите чистку драм-картриджа (блока фотобарабана). Если проблема в датчике или плате, то нужно отнести принтер в СЦ на диагностику. |
F248 |
Ошибка обработки отпечатываемого материала. |
Перезагрузите принтер. Уберите неподдерживаемые спецсимволы из отпечатка. Обновите ПО принтера Kyocera. Смените режим работы принтера с PDL на GDI (Пуск -> Принтеры -> Свойства -> Параметры устройства). |
PF |
Отсутствует бумага в лотке подачи. |
Загрузите листы бумаги во входной лоток. Если принтер по-прежнему не печатает, значит нужно искать проблему в чем-то другом. |
1101 |
Ошибка сканирования через сеть из-за неправильного имени SMTP сервера. |
Пропишите DNS-адреса помимо прочих настроек печати по сети. |
1102 |
Некорректная настройка сканера для работы через сеть |
Зайдите в Web-панель управления принтером (нужно в адресную строку браузера ввести iP принтера Kyocera). Далее в зависимости от модели введите логин и пароль (Admin/Admin или просто admin00 без логина). Далее следуйте инструкции:
Логин и пароль нужны обязательно, если их нет, то следует создать. |
2101 |
Ошибка передачи данных при сканировании через сеть. |
Правильно настройте параметры (как для ошибки 1102), только предварительно отключите на ПК антивирус и брандмауэр. |
Если Вы испытали все способы, но не смогли убрать ошибку, то следует нести печатающее устройство в сервисный центр. Кроме того, есть ряд ошибок (высвечиваемых на дисплее принтера), которые нельзя устранить в домашних условиях. Соответствующие коды ошибок принтеров Kyocera представляем в очередной таблице.
Коды ошибок принтеров и МФУ Kyocera, которые нужно устранять в сервисном центре
Код ошибки |
Значение ошибки |
Решение проблемы |
0030 |
Неисправность платы управления факсом принтера. |
Замена платы. |
0100 |
Неисправность платы управления или флеш-памяти принтера. |
Замена платы. |
0120 |
Ошибка чтения mac-адреса из-за неисправности флеш-памяти принтера. |
Замена платы. |
0190 |
Неисправность платы управления или флеш-памяти принтера. |
Замена платы. |
0630 |
Неисправность платы управления принтера. |
Замена платы. |
1020 |
Неисправность мотора, привода или отсутствие контакта. |
Разборка принтера и замена изношенных частей. Проверка надежности подключений, замена разорванных (прогоревших) кабелей. Ремонт или замена привода мотора. |
1040 |
Неисправность мотора, привода или отсутствие контакта. |
Разборка принтера и замена изношенных частей. Проверка надежности подключений, замена разорванных (прогоревших) кабелей. Ремонт или замена привода мотора. |
2000 |
Неисправность главной платы управления, соединительного кабеля или привода принтера. |
Проверить ремни, шестерни и ролики привода. Смазать или заменить, если есть дефекты. Заменить привод или главную плату. |
3100 (C3100) |
Неисправность главной платы, привода сканера, датчика положения или нарушение целостности соединений. |
Проверить наличие разрывов и отсутствия контакта. Смазать или заменить изношенные элементы привода. Заменить привод, главную плату, датчик или соединительный кабель. Если Вам повезло, то возможно забыли отключить фиксатор блока сканера. |
3101 |
Сетевой кабель не подсоединен, или нарушена работа концентратора. Еще может быть из-за наличия вирусов в системе или неправильно заданным параметрам сервера SMTP. |
Проверить соединения, правильно настроить параметры сети. |
3300 |
Неисправность главной платы, датчика CIS или соединительного кабеля. |
Проверить контакты, заменить плату или датчик. |
3500 |
Неисправность главной платы или нарушение соединения контактов. |
Проверить контакты, заменить плату. |
4000 (C4000) |
Неисправность главной платы, привода сканера или нарушение соединений. Однако чаще всего ошибка лазера. |
Проверить контакты, заменить плату или привод блока сканера. Почистить лазер, смазать ось полигон-мотора, либо полностью заменить блок лазера. |
4200 |
Неисправность главной платы, блока сканера или датчика BD. |
Отключить питание принтера на 30 минут. Если не помогло, то следует заменить привод сканера или главную плату принтера. |
6000 (С6000) |
Неисправность главной платы, термостата, печки или нарушение соединения контактов. |
Проверить и поправить контакты. Заменить фьюзер. Ремонт или замена печки, термодатчика, термопредохранителя и т.д. |
6020 |
Сгорание термистора или главной платы. |
Замена термистора или главной платы. |
6030 |
Неисправность главной платы, термостата или термистора. Возможно, причина в отсутствии контакта. |
Проверить соединения. Заменить плату, термостат или термистор. |
6400 |
Неисправность главной платы, отсутствие питания или контакта. |
Заменить плату или источник питания. |
F000 |
Неисправность главной платы или отсутствие контакта. |
Проверить соединение ремня безопасности. Заменить ремень или плату управления. |
F020 |
Неисправность элементов памяти принтера. |
Перезагрузить принтер. Если ошибка не устранилась – заменить плату управления. |
F040 |
Неисправность главной платы принтера. |
Перезагрузить принтер. Если ошибка не устранилась – заменить плату управления. |
F05D |
Неисправность главной платы. Сбой программного оборудования привода. Проблемы с прошивкой принтера Kyocera. |
Перезагрузить принтер. Если ошибка не устранилась – заменить плату управления. Перепрошить принтер Kyocera. |
F245 F246 F247 F375 |
Принтер Kyocera заблокирован из-за проблемы, вызванной отказом источника питания. |
Нужно перепрошить принтер специальной сервисной микропрограммой. |
Обратите внимание: Если у печатающего устройства нет дисплея, то определить проблему можно по светодиодным индикаторам, встроенным в панель управления принтером. Например, у Kyocera Ecosys P2135D нужно сосчитать количество миганий индикаторов красного цвета и таким образом определить число, указывающее на ту или иную ошибку. В свою очередь, у модели Kyocera FS-1040 все зависит от темпа мигания светодиода с надписью «Внимание!» («Attention!»):
- Мигает медленно – указывает на отсутствие бумаги в лотке или тонера в картридже.
- Мигает быстро – оповещает о проблеме с памятью устройства, переполненном лотке или замятии бумаги, а также об использовании неоригинальных расходных материалов.
- Горит постоянно – говорит о проблемах с картриджем или фотобарабаном либо указывает на открытые крышки принтера.
Чтобы потребитель мог наверняка определить проблему, рекомендуем использовать утилиту Kyocera Client Tool, которая идет в комплекте с драйверами принтера.
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2. Повреждения данных PWB EEPROM (U17)
2. Обратиться в сервис обслуживания
2. Повреждения данных PWB EEPROM (U17)
2. Обратиться в сервис обслуживания
2. Повреждение провода между платой PWB (YC30) и интерфесным разъемом устройства подачи, либо разъем подключен неправильно.
3. Неисправен кабель между PF основной PWB и подачей бумаги, либо разъем не вставлен. Плата PF неисправна.
4. Неисправность control PWB
2. Убедитесь, что разъем подключен, а кабель не поврежден. При необходимости — замените.
3. Убедитесь, что разъем подключен, а кабель не поврежден.Заменить печатную плату.
4. Заменить плату управления PWB.
2. Неисправность в системе управления факсом PWB
2. Заменить плату управления факсом PWB
2. Отсоединена батарея.
2. Визуально проверить и при необходимости исправить.
2. Неисправен привод основного двигателя.
3. Неисправен двигатель.
4. Неисправность control PWB
2. Проверьте плавность вращения роликов и шестерней. При необходимости смажьте. Убедитесь в отсутсвии разрывов передач.
3. Заменить.
4. Заменить.
2. Неисправность FFC между control PWB (YC6) и сканера WPB (YC103) или неправильная установка FCC.
3. Неисправность датчика исходного положения.
4. Неисправность кабеля между двигателем ISU и сканером PWB (YC104) или разъем вставлен неправильно.
2. Переставить FFC. Проверить на разрыв, при необходимости заменить.
3. Заменить датчик.
4. Вставьте разъем. Проверьте целостность кабеля.
2. Повреждения FFC между CCD PWB (YC1) и control PWB (YC8).
3. Неисправен кабель между CCD PWB (YC3) и LED приводом PWB (YC1) либо разъем не подключен.
4. Неисправен кабель между LED приводом PWB (YC2) и лампой экспонирования.
5. Лампа экспонирования вышла из строя.
6. Неисправен светодиодный привод.
2. Заменить блок сканера.
3. Убедитесь, что разъем подключен, а кабель не поврежден. При необходимости — замените.
4. Убедитесь, что разъем подключен, а кабель не поврежден. При необходимости — замените.
5. Заменить лампу.
6. Заменить привод.
2. Лампа экспонирования вышла из строя.
3. Неисправность CCD PWB
4. Неисправность control PWB
2. Заменить лампу.
3. Заменить CCD PWB
4. Заменить control PWB
2. Неисправность CCD PWB.
3. Неисправность control PWB
2. Заменить CCD PWB
3. Заменить control PWB
2. Неисправен блок лазерного сканера.
3. Неисправность control PWB
2. Заменить блок сканера.
3. Заменить control PWB
2. Неисправен блок лазерного сканера.
2. Заменить блок сканера.
2. Плохой контакт в местах подключения нагревателя термоблока.
3. Термисторы фьюзера установлены неправильно.
4 . Срабатывает термореле
5. Нагреватель фьюзера установлен неправильно
6. Выход из строя термо-элемента
2. Проверьте контакты.
3. Заменить блок закрепления
4. Заменить блок закрепления
5. Заменить блок закрепления
6. Заменить блок закрепления
2. Неисправен шлейф термистора
3. Термистор установлен некорректно
4. Срабатывает термореле
Заменить блок закрепления
2. Дефект соединения между источником питания PWB (YC103) и PWB высокого напряжения (YC201)
3. Неисправен источник питания PWB
4. Неисправность control PWB
2. Переподключите коннектор
3. Заменить источник питания
4. Заменить control PWB
2. Неисправен датчик отработки
3. Неисправность control PWB
2. Замените датчик.
3. Заменить control PWB
4. Очистите драм юнит (инструкция по очистке бункера отработанного тонера)
2. Неисправность панели управления
3. Неисправность control PWB
2. Замените панель.
3. Заменить control PWB
2. Неисправность платы расширения памяти (DIMM)
2. Замените плату расширения (DIMM)
2. Неисправность control PWB
2. Перезагрузите машину кратковременным выключением питания, если ошибка не исчезла, замените control PWB