Check paper tray change the tray ошибка

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Issue

An ‘Out of paper‘ message displays on the control panel, and the printer does not pick up or feed paper. The printer might make noises as though it is printing, but no paper moves through it.

Experiencing frequent or recurring paper feed issues?

Follow these guidelines to help prevent paper feed issues:

  • Make sure to push the paper tray into the product until it stops.

  • Load at least 10 sheets of paper into the tray, but do not overload the tray.

  • Do not push the paper too far into the tray.

  • Load only one type of paper at a time into the tray.

  • Use only clean unused paper in the tray.

  • Store paper in a cool dry place.

  • Reload paper that has been in the tray for a while. Avoid printing on paper that is dusty.

  • Wait for the product to complete a print job or to display an ‘Out of paper‘ message before reloading the tray.

Causes

Any of the following issues can cause paper feed issues:

  • The paper tray is not pushed into the product until it stops.

  • The paper tray is overloaded.

  • The paper is curled.

  • The print side or shiny side of the paper is not loaded face down in the tray.

  • The paper width guides are too tight against the paper stack.

  • The paper feed rollers are coated with dust.

  • Debris such a as paper clips or bits of paper might have fallen into the paper path.

Important: You must follow these solutions in the order presented to resolve the issue.

Main tray

Solution one: Reset the All-in-One

Sometimes, resetting the printer can clear a paper feed issue. Follow these steps to perform a reset, and then print a Printer Status Report.

Step one: Perform a power reset

Follow these steps to perform a power reset.

  1. With the printer turned on, disconnect the power cord from the rear of the printer.

  2. Unplug the power cord from the wall outlet.

  3. Wait at least 15 seconds.

  4. Plug the power cord back into the wall outlet.

  5. Reconnect the power cord to the printer.

  6. Turn the printer on.

Step two: Print a Printer Status Report

Follow these steps to print a test page.

  1. Load plain white U.S. letter or A4 size paper in the tray, if it is not already loaded.

  2. On the product control panel, touch the Settings icon (), and then touch Tools.

  3. Touch Printer Status Report. The product prints the test page.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Check the paper, and then reload it

Paper feed issues might result from using ripped, dusty, curled, wrinkled, or bent paper. The quality of the paper can also make a difference. Use these guidelines to help avoid the issue.

  • Use only good quality paper that meets printer specifications.

  • Store all paper in a dry, cool place. Paper feed issues occur more often in humid environments.

  • Do not print on paper that is already printed. The dampness of the ink can cause the paper to stick together.

  • Wait for the printer to complete a job or for an Out of paper or Load Paper message to display before you reload the paper.

Step one: Check the condition of the paper

Follow these steps to check the condition of the paper.

  1. Remove the stack of paper from the tray.

  2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.

    note:

    If you find obstructions in the paper path, skip to the section on cleaning the rollers.

  3. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.

  4. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.

  5. Tap the stack of paper on a flat surface to align the edges.

  6. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.

    note:

    You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product.

Step two: Reload the paper

Follow these steps to load U.S. letter or A4 size paper in the printer.

  1. Raise the photo tray.

  2. Slide the paper width guides to their outermost positions.

    Figure : Slide paper width guides to their outermost positions

    Image: Slide paper width guides to their outermost positions

  3. Load a stack of plain paper into the tray with the short edge facing toward the product and the print side down (if the paper has a print side). Push the stack into the tray until it stops.

    Figure : Load paper into the tray

    Image: Load paper into the tray

  4. Slide the paper width guides until they rest against the edges of the paper.

    Figure : Slide the paper width guides against the edges of the paper

    Image: Slide the paper width guides against the edges of the paper

  5. Close the photo tray and the paper tray, pull the tray extender toward you, and then extend the paper catch until it is fully extended.

Step three: Print a Printer Status Report

Print a test page to make sure the hardware functions correctly.

How to print a Printer Status Report

Follow these steps to print a test page.

  1. Load plain white U.S. letter or A4 size paper in the tray, if it is not already loaded.

  2. On the product control panel, touch the Settings icon (), and then touch Tools.

  3. Touch Printer Status Report. The product prints the test page.

If the issue is not resolved, try loading different brands of paper and different types of paper, one type at a time. Then try printing the test page again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution three: Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper feed issues. Follow these steps to clean the paper feed rollers.

Step one: Clean the paper feed rollers

Follow these steps to clean the paper feed rollers.

  1. Gather the following materials:

    • A clean, lint-free cloth, or any cloth that does not come apart or leave fibers

    • Distilled, filtered, or bottled water (tap water might damage the printer)

  2. Disconnect the USB cable from the rear of the printer if your printer is connected with a USB cable.

  3. Press the Power button () to turn off the printer.

  4. Disconnect the power cord from the rear of the printer.

  5. Remove the two-sided printing accessory (duplexer) from the rear of the printer. Push the right side of the duplexer to the left, and then pull out the duplexer to remove it. Set the duplexer aside.

      Figure : Remove the duplexer

      Image: Remove the duplexer.

    1. Push the duplexer to the left

    2. Pull out the duplexer

  6. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

  7. Press the cloth against the rollers, and then rotate the rollers upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

    Figure : Clean the rollers in the rear of the printer

    Image: Clean the rollers in the rear of the printer.

  8. Allow the rollers to dry for 10 or 15 minutes.

  9. Check the rollers on the duplexer. Make sure that the rollers are not missing, that they turn easily, and that they are springy when you press them. If the rollers are damaged, replace the duplexer.

    Figure : Check the rollers on the duplexer

    Image: Check the rollers on the duplexer.

  10. Reattach the duplexer to the rear of the printer. Insert the two pegs on the left side of the duplexer into the left side of the printer, and then gently push the duplexer into place. Make sure that the duplexer is firmly attached.

    Figure : Reattach the duplexer

    Image: Reattach the duplexer

  11. Reconnect the power cord to the rear of the printer.

  12. If the printer does not turn on automatically, press the Power button () to turn it on.

Step two: Print a Printer Status Report

Print a test page to make sure that the hardware functions correctly.

How to print a Printer Status Report

Follow these steps to print a test page.

  1. Load plain white U.S. letter or A4 size paper in the tray, if it is not already loaded.

  2. On the product control panel, touch the Settings icon (), and then touch Tools.

  3. Touch Printer Status Report. The product prints the test page.

  • If the test page prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.

  • If the test page prints, but the original document does not, continue with the next solution.

  • If the test page does not print, try printing the report again. Listen for the rubber paper rollers; you should be able to hear them rotating. Then try to slowly push the paper farther into the tray until the rollers pick up the paper. Be careful not to push the paper in too far, which can cause a paper jam.

    • If the test page prints when you slowly push the paper farther in, try printing the original document again. The paper might not have been loaded far enough into the printer. If the issue is resolved, there is no need to continue troubleshooting.

    • If the test page does not print when you slowly push the paper farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, continue with next solution.

    • If the paper feeds through the printer only when you slowly push it farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, continue with the next solution.

Solution four: Adjust the paper settings in the print driver

The printer might not pick up paper if the paper size and type in the paper tray do not match the size and type settings in the print driver.

  1. Reload the paper you were using when the issue occurred.

  2. Return to the document you were trying to print when the issue occurred.

  3. Click File or click the Microsoft Office Button (), and then click Print. The Print dialog box opens.

  4. Select your printer, and then click Properties or Preferences. The Properties or Preferences dialog box opens.

  5. Click the Paper/Quality tab.

  6. From the Paper Size drop-down, make sure that the selected option matches your paper size. For example, if you have legal paper loaded in your printer, select Legal.

  7. From the Media drop-down, select the paper type that matches the paper you have loaded in the printer.

  8. Click OK to apply the settings.

  9. Click OK from the Print dialog box to start the print job.

    • If the document prints, the issue is resolved, and there is no need to continue troubleshooting.

    • If the document prints on plain white paper, but not a special paper type, there is no need to continue troubleshooting. The problem is probably related to the paper that you tried to print on, or possibly a connectivity problem. Review the ‘Cause’ and ‘Experiencing frequent or recurring paper feed issues?’ sections at the beginning of this document to check other possibilities.

    • If the document does not print, continue to the solution to service the printer.

Photo Tray

Solution one: Reset the All-in-One

Sometimes, resetting the printer can clear a paper feed issue. Follow these steps to perform a reset, and then try printing the photo again.

Step one: Perform a power reset

Follow these steps to perform a power reset.

  1. With the printer turned on, disconnect the power cord from the rear of the printer.

  2. Unplug the power cord from the wall outlet.

  3. Wait at least 15 seconds.

  4. Plug the power cord back into the wall outlet.

  5. Reconnect the power cord to the printer.

  6. Turn the printer on.

Step two: Print the photo again

Try printing the photo again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Check the condition of the paper, check the photo tray, and then reload the paper

Paper feed issues might result from dusty, torn, wrinkled, wet, or folded paper in the photo tray. The quality of the paper can also make a difference. Use only good quality paper that meets product specifications. Follow these steps to check the condition of the paper.

Step one: Check the condition of the photo paper

Follow these steps to check the condition of the photo paper.

  1. Remove the photo paper from the photo tray.

  2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the photo paper from engaging with the rollers. Even small pieces of photo paper can cause paper feed issues.

    note:

    If you find obstructions in the paper path, skip to the section on cleaning the paper rollers.

  3. Examine the condition of the photo paper, and then replace any ripped, dusty, curled, wrinkled, or bent photo paper.

  4. Make sure that all the photo paper in the stack is the same size and type. Never load mixed types of photo paper in the photo tray. The printer can process only one type of photo paper at a time.

  5. Tap the stack of photo paper on a flat surface to align the edges.

  6. Make sure that the stack of photo paper contains 5 or more sheets of photo paper.

    note:

    You need to use 5 sheets or more of photo paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading photo paper according to the paper tray capacity specifications for your printer.

Step two: Check the photo tray

Follow these steps to make sure that the photo tray fits in the printer correctly.

  1. Grasp the photo tray, tilt it upward, and then pull it away from the printer to remove it.

    Figure : Grasp the photo tray

    Image: Grasp the photo tray.

    Figure : Tilt the tray upward and pull it away from the printer

    Image: Tilt the tray upward and pull it away from the printer.

    Figure : The main tray with the photo tray removed

    Image: The main tray with the photo tray removed.

  2. Slide the photo tray back into place at a slight upward angle until it stops, and then press the photo tray down and in to seat it correctly.

    Figure : Reinsert the photo tray

    Image: Reinsert the photo tray.

  3. Make sure that the front of the photo tray aligns with the end of the main tray. If the front of the photo tray does not line up with the end of the main tray, lift the photo tray at a slight upward angle, and then press the photo tray all the way into the printer.

      Figure : Align the front of the photo tray with the end of the main tray

      Image: Align the front of the photo tray with the end of the main tray.

    1. Front of the photo tray

    2. End of the main tray

Step three: Reload the paper

Follow these steps to load photo paper into the printer’s photo tray.

  1. Open the photo tray, and then slide the paper width guides to their outermost positions.

  2. Load a stack of photo paper into the tray, with the short edge facing toward the product and the print side down. Push the stack into the tray until it stops.

    Figure : Load photo paper into the tray

    Image: Load photo paper into the tray

  3. Slide the paper width guides in until they rest against the edges of the paper.

    Figure : Slide the paper width guides until they rest against the edges of the paper

    Image: Slide the paper width guides until they rest against the edges of the paper

  4. Close the photo tray.

Step three: Print the photo again

Try printing the photo again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution three: Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper feed issues. Follow these steps to clean the paper feed rollers.

Step one: Clean the paper feed rollers

Follow these steps to clean the paper feed rollers.

  1. Gather the following materials:

    • A clean, lint-free cloth, or any cloth that does not come apart or leave fibers

    • Distilled, filtered, or bottled water (tap water might damage the printer)

  2. Disconnect the USB cable from the rear of the printer if your printer is connected with a USB cable.

  3. Press the Power button () to turn off the printer.

  4. Disconnect the power cord from the rear of the printer.

  5. Remove the two-sided printing accessory (duplexer) from the rear of the printer. Push the right side of the duplexer to the left, and then pull out the duplexer to remove it. Set the duplexer aside.

      Figure : Remove the duplexer

      Image: Remove the duplexer.

    1. Push the duplexer to the left

    2. Pull out the duplexer

  6. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

  7. Press the cloth against the rollers, and then rotate the rollers upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

    Figure : Clean the rollers in the rear of the printer

    Image: Clean the rollers in the rear of the printer.

  8. Allow the rollers to dry for 10 or 15 minutes.

  9. Check the rollers on the duplexer. Make sure that the rollers are not missing, that they turn easily, and that they are springy when you press them. If the rollers are damaged, replace the duplexer.

    Figure : Check the rollers on the duplexer

    Image: Check the rollers on the duplexer.

  10. Reattach the duplexer to the rear of the printer. Insert the two pegs on the left side of the duplexer into the left side of the printer, and then gently push the duplexer into place. Make sure that the duplexer is firmly attached.

    Figure : Reattach the duplexer

    Image: Reattach the duplexer

  11. Reconnect the power cord to the rear of the printer.

  12. If the printer does not turn on automatically, press the Power button () to turn it on.

Step two: Print the photo again

Try printing the photo again.

  • If these steps resolved he issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution four: Adjust the paper settings in the print driver

The printer might not pick up paper if the paper size and type in the paper tray do not match the size and type settings in the print driver.

  1. Return to the photo you were trying to print when the issue occurred.

  2. Click File or click the Microsoft Office Button (), and then click Print. The Print dialog box opens.

  3. Select your printer, and then click Properties or Preferences. The Properties or Preferences dialog box opens.

  4. Click the Paper/Quality tab.

  5. From the Paper Size drop-down, make sure that the selected option matches the size of the photo paper in the photo tray.

    note:

    The photo tray supports up to 101.6 x 152.4 mm (4 x 6 in.) photo paper. Do not select a size larger than 101.6 x 152.4 mm (4 x 6 in.).

  6. From the Paper Source drop-down list, select Photo Tray if it is not already selected.

    note:

    If the photo tray is not available in the Paper Source drop-down list, the paper size selected is likely too large for the photo tray. Select a paper size no larger than 101.6 x 152.4 mm (4 x 6 in.) to use the photo tray.

  7. From the Media drop-down, select the paper type that matches the paper you have loaded in the printer.

  8. Click OK to apply the settings.

  9. Click OK from the Print dialog box to start the print job.

    • If the photo prints, the issue is resolved, and there is no need to continue troubleshooting.

    • If the photo does not print, continue to the next solution.

Solution five: Try to print a photo from the main tray

You can print photos from the main tray if the photo tray does not feed photo paper. Follow these steps to print photos from the main tray.

Step one: Load photo paper in the main tray

Follow these steps to load photo paper in the main tray.

  1. Raise the photo tray lid.

  2. Slide the photo paper width guide to its outermost position.

  3. Remove the photo paper from the photo tray, and then lower the photo tray lid.

  4. Lift the output tray, and then slide the paper width guide to its outermost position.

    Figure : Slide the paper width guide to its outermost position

    Image: Slide the paper width guide to its outermost position.

  5. Gather 5 sheets of photo paper, and then tap the edges of the stack of photo paper on a flat surface to make sure that all the edges are even.

  6. Load the photo paper into the tray with the short edge forward and the glossy side down. Slide the stack forward until it stops.

    note:

    Make sure that all the photo paper in the stack is the same size and type and is free from rips, dust, wrinkles, and curled or bent edges.

  7. Slide the paper width guide inward until it stops at the edge of the photo paper. Do not push the guide in so tightly that it binds against the photo paper.

    Figure : Slide the paper width guide inward until it stops at the edge of the photo paper

    Image: Slide the paper width guide inward until it stops at the edge of the photo paper.

  8. Lower the output tray.

Step two: Change the print settings

Follow these steps to change the print settings.

  1. Return to the photo you were trying to print when the issue occurred.

  2. Click File or click the Microsoft Office Button (), and then click Print. The Print dialog box opens.

  3. Select your printer, and then click Properties or Preferences. The Properties or Preferences dialog box opens.

  4. Click the Paper/Quality tab.

  5. From the Paper Size drop-down, make sure that the selected option matches the size of the photo paper in the photo tray.

    note:

    The photo tray supports up to 101.6 x 152.4 mm (4 x 6 in.) photo paper. Do not select a size larger than 101.6 x 152.4 mm (4 x 6 in.).

  6. From the Paper Source drop-down list, select Photo Tray if it is not already selected.

    note:

    If the photo tray is not available in the Paper Source drop-down list, the paper size selected is likely too large for the photo tray. Select a paper size no larger than 101.6 x 152.4 mm (4 x 6 in.) to use the photo tray.

  7. From the Media drop-down, select the paper type that matches the paper you have loaded in the printer.

  8. Click OK to apply the settings.

  9. Click OK from the Print dialog box to start the print job.

    • If the photo prints, the issue is resolved, and there is no need to continue troubleshooting.

    • If the photo does not print, continue to the solution to service the printer.

Service the All-in-One

Important: Service the printer only if you have tried all of the previous solutions and the printer will not print a test page or photo.

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Interpret control-panel messages, status-alert messages and event code errors

The control-panel messages and event code errors indicate the current product status or situations that might require action.

NOTE: Event log errors do not appear on the control-panel display. Access the event log to view or print the event log errors.

Control-panel messages appear temporarily and might require that you acknowledge the message by pressing the OK button to resume printing or by pressing the Stop button to cancel the job. With certain messages, the job might not finish printing or the print quality might be affected. If the message is related to printing and the auto-continue feature is on, the product will attempt to resume printing after the message has appeared for 10 seconds without acknowledgement.

For some messages, restarting the product might fix the problem. If a critical error persists, the product might require service.

___________________________________________________________________________

10.00.33
Description A used supply is in use (end of life).
Recommended action No action necessary.

10.00.35
Description An incompatible supply is in use.
Recommended action  Install the correct HP print cartridge for this product (CE390A or CE390X).
NOTE: The CE390X cartridge is not compatible with the HP LaserJet Enterprise 600 M601.

10.00.60
Description  The black cartridge is low.
Recommended action  If print quality is no longer acceptable, replace the print cartridge.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.00.69
Description  The black cartridge is very low.
Recommended action  If print quality is no longer acceptable, replace the print cartridge.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.00.91
Description  Cartridge motor stall.
Recommended action  Replace the print cartridge.

10.0X.Y0 Supply memory error
Description  The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from the print cartridge.

Memory error (Y = 0)
10.00.00 (event code) Black print cartridge

Memory tag missing (Y = 1)
10.00.10 (event code) Black print cartridge

Recommended action
Remove, and then reinstall the indicated print cartridge.

  1. If the error reappears, turn the power off, and then on.
  2. Check the cartridge memory tag. If it is damaged, replace the cartridge.
  3. If the error persists, replace the indicated print cartridge.

10.23.35
Description  An incompatible fuser is in use.

Recommended action  Replace the fuser.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.23.50
Description  The fuser kit life was reset above the order threshold.
Recommended action  No action necessary.

10.23.51
Description The fuser kit life was reset above the replace threshold.
Recommended action  No action necessary.

10.23.52
Description The fuser kit life was reset above the reset threshold.
Recommended action No action necessary.

10.23.60
Description  The product indicates when fuser kit is very low. The actual remaining fuse kit life might vary.  You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.
NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.
Recommended action  If print quality is no longer acceptable, replace the fuser kit. See the parts chapter in the service manual  for the fuser kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.23.70 Printing Past Very Low
Description  The product indicates when the fuser kit is very low. The actual remaining fuse kit life might vary.  You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.
NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.
Recommended action  If print quality is no longer acceptable, replace the fuser kit. See the parts chapter in the service manual for the fuser kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.26.15
Description The product indicates when the maintenance might need to be replaced.
Recommended action  If print quality is no longer acceptable, replace the maintenance kit. See the parts chapter in the service manual for the maintenance kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.26.50
Description  The maintenance kit was reset.
Recommended action  No action required.

10.26.60
Description  The product indicates when the maintenance kit is very low. The actual remaining maintenance kit life might vary. You do not need to replace the maintenance kit at this time unless print quality is no longer acceptable.
NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.
Recommended action
If print quality is no longer acceptable, replace the maintenance kit. See the parts chapter in the service manual for the maintenance kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.XX.34 Used Supply In Use
Description  The print cartridge is used.

10.00.34 (event code) Black print cartridge
Recommended action  If you believe this is a genuine HP supply, go to http://www.hp.com/go/anticounterfeit.
NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.

10.XX.40 Genuine HP Supplies Installed
Description  A genuine HP print cartridge has been installed.

10.00.40 (event code)  Black print cartridge
Recommended action  No action necessary.

10.XX.41 Unsupported Supply In Use
Description  The installed print cartridge is for a different product.

10.00.41 (event code)  Black print cartridge
Recommended action  Remove the print cartridge, and then install the correct cartridge for this product.
TIP: See the parts chapter in the service manual for the correct cartridge part number.

10.XX.70 Printing past very low
Description  The product indicates when a supply level is very low. The actual remaining print cartridge life might vary.  You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.
NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.

10.00.70 (event code) Black print cartridge
Recommended action  If print quality is no longer acceptable, replace the print cartridge. See the parts chapter in the service manual for the correct cartridge part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.YY.15 Install <supply>
Description  The indicated supply has been removed or installed incorrectly.

10.00.15 (event code) Black print cartridge

10.23.15  Fuser kit
Recommended action  Replace or install the indicated supply.  See the parts chapter in the service manual for the correct supply or kit part number.

10.YY.35 Incompatible <supply>
Description  The indicated supply is not compatible with this product.

10.00.35 (event code)  Black print cartridge

10.23.35 (event code) Fuser
Recommended action  CAUTION: The fuser might be hot. Be careful when removing the fuser.  Install a supply that is designed for this product.  See the parts chapter in the service manual for the correct supply part number.

11.00.YY Internal clock error
Description  The product real time clock has experienced an error.

◦ 01=dead clock

◦ 02=dead real time clock

Recommended action  Whenever the product is turned off and then turned on again, set the time and date at the control panel.  If the error persists, you might need to replace the formatter.

13.00.00
Description  Generic jam event code.
Recommended action  Check the product for a jam. See the clear jams section in the service manual.

13.00.EE
Description  Unknown door open
Recommended action  make sure that all of the doors and covers are closed.

13.A3.FF
Description  Power on jam at the Tray 3 feed sensor.
Recommended action Check the product for a jam. See the clear jams section in the service manual.

13.D3.DZ
Description Late to duplex re-feed jam

◦ 13.D3.D1 (event code)

◦ 13.D3.D2 (event code)

◦ 13.D3.D3 (event code)

◦ 13.D3.D4 (event code)

◦ 13.D3.D5 (event code)

◦ 13.D3.D6 (event code)

◦ 13.D3.DD (event code)

◦ 13.D3.DE (event code)

Recommended action  Check the product for a jam. See the clear jams section in the service manual.

13.E5.FF
Description  A power on jam has occurred.
Recommended action  Check the product for a jam. See the clear jams section in the service manual.

13.EA.EE
Description  A door jam has occurred.
Recommended action  Check the product for a jam. See the clear jams section in the service manual.  Use the component test to isolate a faulty door switch or sensor.

13.EE.FF
Description  A power on jam has occurred.
Recommended action  Check the product for a jam. See the clear jams section in the service manual.

13.FF.EE
Description  A door jam has occurred.
Recommended action  Check the product for a jam. See the clear jams section in the service manual.  Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.

13.FF.FF
Description  A power on residual paper jam has occurred (sensor).
Recommended action  Check the product for a jam. See the clear jams section in the service manual.  Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.

13.WX.EE
Description  This jam occurs when a door is opened during printing.
Recommended action  Make sure that the doors are fully closed.

13.WX.FF
Description  Power on residual paper jam  This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close.  Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event  log will have 13.WX.FF
Recommended action  Clear the jam. See the clear jams section in the service manual.

13.WX.YZ Fuser Area Jam
Description  A jam in the fuser area has occurred.
Recommended action  Clear the jam. See the clear jams section in the service manual.  Make sure media is within specifications, check for obstructions in the fuser, check that the T2 roller is installed properly.

13.WX.YZ Fuser wrap jam
Description  Recommended action  Clear the jam. See the clear jams section in the service manual.

13.WX.YZ Jam below control panel
Description

13.B2.9Z (event code)
Page at duplex switchback jam.

Z = the source tray number

Recommended action  Check the product for a jam. See the clear jams section in the service manual.

13.WX.YZ Jam in Tray 1
Description

13.B2.D1 (event code)
Late to registration jam, from Tray 1
This jam occurs when the paper does not reach the TOP sensor in designated amount of time from the start of paper pickup at printing from Tray 1 and duplex printing.
Recommended action  Clear the jam. See the clear jams section in the service manual.

13.B2.D2  Late to registration jam,  Tray 2

13.B2.D3  Late to registration jam, Tray 3

Note:  Same as above.

13.WX.YZ Jam in Tray <X>
Description  A misfeed jam has occurred.
Recommended action  Clear the jam. See the clear jams section in the service manual.

13.WX.YZ Jam inside envelope feeder
Description  A jam exists inside the envelope feeder.
Recommended action  Clear the jam. See the clear jams section in the service manual.

13.WX.YZ Jam inside top cover
Description  A jam exists inside the top cover.
Recommended action  Clear the jam. See the clear jams section in the service manual.

14.00.XX
Description A feed roller error has occurred.

◦ 14.00.01 (event code)

◦ 14.00.02 (event code)

◦ 14.00.03 (event code)

◦ 14.00.04 (event code)

◦ 14.00.05 (event code)

◦ 14.00.06 (event code)

Recommended action  Check the product and accessories feed rollers for dirt or damage. Clean or replace the rollers as necessary.

20.00.00 Insufficient memory: <Device> To continue, touch “OK”
Description  The product has experienced a memory error. You might have tried to transfer too many fonts or macros.
Recommended action  Touch the OK button to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.

21.00.00 Page Too Complex
Description The page decompression process was too slow for the printer.
Recommended action  Touch the OK button to continue printing (some data might be lost).

32.08.AX
Description

◦ 32.08.A1 (event code)
Shutdown event

◦ 32.08.A2 (event code)
Boot from normal shutdown event

◦ 32.08.A3 (event code)
Boot from abnormal shutdown event
Recommended action  No action necessary.

32.1C.XX

Description
◦ 32.1C.01 (event code)
NVRAM backup/restore service backup started

◦ 32.1C.02 (event code)
NVRAM backup/restore service restore started

◦ 32.1C.03 (event code)
NVRAM backup/restore administrator backup started

◦ 32.1C.04 (event code)
NVRAM backup/restore administrator restore started

◦ 32.1C.05 (event code)
Backup/restore complete

◦ 32.1C.06 (event code)
Data model failed to clone job ticket

◦ 32.1C.07 (event code)
Backup restore permissions error

◦ 32.1C.08 (event code)
Not enough disk space to perform backup/restore or network share issue

◦ 32.1C.09 (event code)
Tried to restore a backup file that was not valid for this product

◦ 32.1C.0A (event code)
Backup file is invalid

◦ 32.1C.0B (event code)
Backup is from newer version of FW than what is currently on the product

◦ 32.1C.0C (event code)
Backup cancelled from the HP Embedded Web Server

◦ 32.1C.0D (event code)
Backup/restore failed, auto-reboot failed, or the product might be busy

◦ 32.1C.0E (event code)
Backup/restore timeout while communicating with the formatter

◦ 32.1C.0F (event code)
Backup/restore timeout while communicating with the finisher firmware

◦ 32.1C.10 (event code)
Backup/restore timeout while communicating with the scanner firmware

◦ 32.1C.11 (event code)
Backup/restore timeout while communicating with the engine

◦ 32.1C.12 (event code)
Backup/restore timeout while communicating with the disk

◦ 32.1C.13 (event code)
Scheduled backup failure

◦ 32.1C.14 (event code)
NVRAM restore timeout while communicating with the formatter

◦ 32.1C.15 (event code)
NVRAM restore timeout while communicating with the finisher firmware

◦ 32.1C.16 (event code)
NVRAM restore timeout while communicating with the scanner firmware

◦ 32.1C.17 (event code)
NVRAM restore timeout while communicating with the engine

◦ 32.1C.18 (event code)
Backup of copy subsystem failed

◦ 32.1C.19 (event code)
Backup of fax subsystem failed

◦ 32.1C.1A (event code)
Backup of digital send subsystem failed

◦ 32.1C.1B (event code)
Backup of print subsystem failed

◦ 32.1C.1C (event code)
Backup of networking subsystem failed

◦ 32.1C.1D (event code)
Backup of finishing subsystem failed

◦ 32.1C.1E (event code)
Restore of copy subsystem failed

◦ 32.1C.1F (event code)
Restore of fax subsystem failed

◦ 32.1C.20 (event code)
Restore of digital send subsystem failed

◦ 32.1C.21 (event code)
Restore of print subsystem failed

◦ 32.1C.22 (event code)
Restore of networking subsystem failed

◦ 32.1C.24 (event code)
NVRAM backup/restore successful

◦ 32.1C.25 (event code)
Reset of copy subsystem failed

◦ 32.1C.26 (event code)
Reset of fax subsystem failed

◦ 32.1C.27 (event code)
Reset of digital send subsystem failed

◦ 32.1C.28 (event code)
Reset of print subsystem failed

◦ 32.1C.29 (event code)
Reset of networking subsystem failed

◦ 32.1C.2A (event code)
Reset of finishing subsystem failed

◦ 32.1C.2B (event code)
Reset formatter timeout

◦ 32.1C.2C (event code)
Reset finisher timeout

◦ 32.1C.2D (event code)
Reset scanner timeout

◦ 32.1C.2E (event code)
Reset engine timeout

◦ 32.1C.2F (event code)
Reset failure
Recommended action

◦ 32.1C.01 (event code)
No action necessary

◦ 32.1C.02 (event code)
No action necessary

◦ 32.1C.03 (event code)
No action necessary

◦ 32.1C.04 (event code)
No action necessary

◦ 32.1C.05 (event code)
No action necessary

◦ 32.1C.06 (event code)
Retry

◦ 32.1C.07 (event code)
Retry

◦ 32.1C.08 (event code)
Remove stored jobs and retry
Use larger capacity storage device
Check network share

◦ 32.1C.09 (event code)
Use a valid backup file

◦ 32.1C.0A (event code)
Use a valid backup file
Reboot and observe state of product
Do a partition clean using the Preboot menu.

◦ 32.1C.0B (event code)
Use a valid backup file or put correct firmware version on the product.

◦ 32.1C.0C (event code)
No action necessary

◦ 32.1C.0D (event code)
Reboot and then retry the backup/restore

◦ 32.1C.0E (event code)
Turn the product off then on and retry

◦ 32.1C.0F (event code)
Turn the product off then on and retry

◦ 32.1C.10 (event code)
Turn the product off then on and retry

◦ 32.1C.11 (event code)
Turn the product off then on and retry

◦ 32.1C.12 (event code)
Turn the product off then on and retry

◦ 32.1C.13 (event code)
Turn the product off then on and retry

◦ 32.1C.14 (event code)
Turn the product off then on and retry

◦ 32.1C.15 (event code)
Turn the product off then on and retry

◦ 32.1C.16 (event code)
Turn the product off then on and retry

◦ 32.1C.17 (event code)
Turn the product off then on and retry

◦ 32.1C.18 (event code)
Turn the product off then on and retry

◦ 32.1C.19 (event code)
Turn the product off then on and retry

◦ 32.1C.1A (event code)
Turn the product off then on and retry

◦ 32.1C.1B (event code)
Turn the product off then on and retry

◦ 32.1C.1C (event code)
Turn the product off then on and retry

◦ 32.1C.1D (event code)
Turn the product off then on and retry

◦ 32.1C.1E (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

◦ 32.1C.1F (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

◦ 32.1C.20 (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

◦ 32.1C.21 (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

◦ 32.1C.22 (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

◦ 32.1C.24 (event code)
Turn the product off then on and retry.

◦ 32.1C.25 (event code)
Turn the product off then on and retry.

◦ 32.1C.26 (event code)
Turn the product off then on and retry.

◦ 32.1C.27 (event code)
Turn the product off then on and retry.

◦ 32.1C.28 (event code)
Turn the product off then on and retry.

◦ 32.1C.29 (event code)
Turn the product off then on and retry.

◦ 32.1C.2A (event code)
Turn the product off then on and retry.

◦ 32.1C.2B (event code)
Turn the product off then on and retry.

◦ 32.1C.2C (event code)
Turn the product off then on and retry.

◦ 32.1C.2D (event code)
Turn the product off then on and retry.

◦ 32.1C.2E (event code)
Turn the product off then on and retry.

◦ 32.1C.2f (event code)
Turn the product off then on and retry.

32.21.00
Description  Corrupt firmware in external accessory
Recommended action  Turn the product off, then on, and retry.
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu

33.01.XX
Description

◦ 33.01.01 (event code)
A restore process has occurred.

◦ 33.01.02 (event code)
A save process has occurred.
Recommended action  No action necessary.

33.XX.YY Used board/disk
Description  An encrypted board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost.
Recommended action To save the data on the board or disk, turn the product off. Replace the board or disk with another board or disk.
To delete the data on the board or disk and continue, touch the OK button.

40.00.01 USB I/O buffer overflow To continue, touch “OK”
Description  The USB buffer has overflowed.
Recommended action  Touch the OK button to print the transferred data (some data might be lost).  Check the host configuration.

40.00.02 Embedded I/O buffer overflow To continue, touch “OK”
Description The product has experienced a JetDirect buffer overflow.
Recommended action  Touch the OK button to print the transferred data (some data might be lost).  Check the host configuration.

40.00.05 Embedded I/O bad transmission To continue, touch “OK”
Description  The USB device has been removed.
Recommended action  Touch the OK button to clear the error message. (Data will be lost.)  Install the USB device.

41.02.00 Error
Description  A beam detected misprint error.
Recommended action  Turn the product off, and then on.  If the error persists, replace the laser/scanner assembly.

41.03.YZ Unexpected size in envelope feeder To use another tray, touch “Options”
Description The product detected a different paper size than expected.

◦ Y = 0
Size mismatch. Detected media is longer or shorter than expected.
◦ Y = A
Size mismatch. Detected media too long.
◦ Y = B
Size mismatch. Detected media too short.
◦ Y = C
Size mismatch. Inter-page gap error.
◦ Z = D
Source is duplexer
◦ Z = E
Source is envelope feeder
◦ Z = 2
◦ Z = 3
Source is Tray 3
◦ Z = 4
Source is Tray 4
◦ Z = 5
Source is Tray 5

Recommended action  Make sure that the feeder is loaded with the correct paper size and that the sliding paper guides are correctly adjusted.  Use the Tray/Bin manual sensor test to verify that the envelope feeder paper sensor (PS1802) is correctly functioning.
If the error persists, replace the envelope feeder.

41.03.YZ Unexpected size in tray <X>
Description  The product detected a different paper size than expected.

◦ Y = 0
Size mismatch. Detected media is longer or shorter than expected.
◦ Y = A
Size mismatch. Detected media too long.
◦ Y = B
Size mismatch. Detected media too short.
◦ Y = C
Size mismatch. Inter-page gap error.
◦ Z = D
Source is duplexer
◦ Z = E
Source is envelope feeder
◦ Z = 1
Source is Tray 1
Z = 2
Source is Tray 2
◦ Z = 3
Source is Tray 3
◦ Z = 4
Source is Tray 4
◦ Z = 5
Source is Tray 5

Recommended action Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted.  Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly functioning.  If the error persists, replace the lifter assembly.

41.05.YZ Unexpected type in tray <X>
Description  The product detected a different paper type than expected.

◦ Y = 0 (expected type)
Unknown
◦ Y = 1 (expected type)
Normal media
◦ Y = 3 (expected type)
LBP OHT
◦ Y = 6 (expected type)
Non-assured OHT
◦ Y = 7 (expected type)
Heavy media
◦ Y = 8 (expected type)
Light media
◦ Y = 9 (expected type)
Rough media
◦ Y = C (expected type)
Heavy media 3
◦ Y = D (expected type)
Heavy media 2
◦ Z = 1 (detected type)
Normal media
◦ Z = 3 (detected type)
LBP OHT
◦ Z = 6 (detected type)
Non-assured OHT
◦ Z = 7 (detected type)
Heavy media
◦ Z = 8 (detected type)
Light media
◦ Z = 9 (detected type)
Rough media
◦ Z = B (detected type)
Heavy glossy media (glossy media 2)
◦ Z = C (detected type)
Heavy media 3
◦ Z = D (detected type)
Heavy media 2

Recommended action  Load the tray with the size and type of paper indicated, or use another tray if available.  If this message appears and the tray is loaded with the correct paper type, check the print driver settings to make sure they match the tray type settings.
Clean the Media Sensor.  If the error persists, replace the paper pickup assembly.

41.XX.YZ Error To continue, touch “OK”
Description  A product error has occurred.

◦ XX = error type
◦ Y = fuser mode
◦ Z = input tray
◦ XX = 02
Beam detect misprint
◦ XX = 09
Sub thermistor abnormally high
◦ XX = 18
Scan line inclination adjustment
◦ XX = 20
Image drum HV
◦ Y = 2
Normal typed (not AutoSense)
◦ Y = 3)
Light media 1, 2, 3: typed or AutoSense
◦ Y = 4
Heavy media 1: typed or AutoSense
◦ Z = 0
Envelope feeder
◦ Z = 1
Tray 1
◦ Z = 2
Tray 2
◦ Z = 3
Tray 3
◦ Z = 4
Tray 4
◦ Z = 5
Tray 5
◦ Z = 6
Tray 6
◦ Z = D
Duplexer

Recommended action  Turn the product off, and then on.
If the error persists, replace the DC controller PCA.

42.XX.YY
Description  Internal system failure
Recommended action  Turn the product of,f then on, and retry.
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

47.00.XX
Description  Back channel internal error
Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.01.XX
Description  Image transformer internal error
Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.02.XX
Description  Job parser internal error
Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.03.XX
Description  Print job internal error
Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.04.XX
Description  Print spooler 9100 internal error
Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.05.00
Description  Print spooler framework internal error
Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.06.XX
Description  Print App internal error
Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.WX.YZ Printer Calibration Failed To continue, touch “OK”
Description  The device is unable to access or implement one of the image patterns files.

Y = calibration type, Z = event
◦ 47.FC.20 (event code)
Error Diffusion Image not found at system initialization

◦ 47.FC.21 (event code)
Error Diffusion Store image failure

◦ 47.FC.22 (event code)
Error Diffusion Image not found

◦ 47.FC.23
Error Diffusion Print engine execution failure

◦ 47.FC.300 (event code)
Drum Speed Adjustment Image not found at system initialization

◦ 47.FC.31 (event code)Drum Speed Adjustment Store image failure

◦ 47.FC.32 (event code)
Drum Speed Adjustment Image not found

◦ 47.FC.33 (event code)
Drum Speed Adjustment Print engine execution failure

◦ 47.FC.40 (event code)
Pulse Width Modulation Image not found at system initializatione

◦ 47.FC.41 (event code)

Pulse Width Modulation Store image failure
◦ 47.FC.42 (event code)

Pulse Width Modulation Image not found

◦ 47.FC.43 (event code)
Pulse Width Modulation Print engine execution failure

Recommended action  Turn the product off, and then on.  If the error persists, reload the firmware.

49.XX.YY To continue turn off then on
Description  A firmware error has occurred.
Recommended action

  1. Turn the product off, and then on.
  2. If the error returns, check the following:
  • The error might be caused by a network connectivity problem.
  • Damaged interface cable
  • Damaged USB port
  • Invalid network configuration setting
  • The error might be caused by the print job.
  • Invalid printer driver
  • Problem with the software application
  • Problem with the file
  1. If the error persists, perform a firmware upgrade.

50.WX.YZ Fuser error To continue turn off then on
Description

The fuser has experienced an error.

W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state

Recommended action
W = 2
Fuser warm up failure

  1. Reconnect the connector (J128) between the fuser and the DC controller PCA.
  2. Turn the product off. Remove the fuser and then reinstall it. If the error persist, replace the fuser.
  3. If the error persists, replace the low-voltage power supply.

W = 3

Low temperature thermistor 1

  1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser.
  1. Reconnect the connector (J82) on the DC controller PCA.
  2. Replace the fuser.
  3. W = 2: Reconnect the connector (J62) on the low-voltage power supply PCA.
  4. If the error persists, replace the low-voltage power supply.

W = 4

High temperature thermistor 1

  1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged,

replace the fuser.

  1. Reconnect the connector (J82) on the DC controller PCA.
  2. Replace the fuser.
  3. If the error persists, replace the low-voltage power supply.

W = 6

Drive circuit fault

  1. Check the power source. Make sure the power source meets product requirements.

NOTE: If the power source does not meet the power frequency requirement of 40 to 70Hz, the

fuser temperature control does not work properly and causes this error.

  1. Reconnect connectors J51, J52, J53, and J162 and DC controller PCA connectors J85, J95, and J96.
  1. If the error persists, replace the low-voltage power supply.

W = 10

Low temperature thermistor 2

  1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged,

replace the fuser.

  1. Reconnect the connector (J62) on the low-voltage power supply PCA.
  2. If the error persists, replace the low-voltage power supply.

W = 11

High temperature thermistor 2

  1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged,

replace the fuser.

  1. Reconnect the connector (J62) on the low-voltage power supply PCA.
  2. If the error persists, replace the low-voltage power supply.

W = 12

Fuser pressure release mechanism failure

  1. Reconnect the fuser connector (J128) and the DC controller PCA connector (J62).
  2. Check the fuser pressure release sensor flag. If the flag is damaged or not properly working, replace the fuser.
  1. Reconnect the fuser motor connector (J221) and the DC controller PCA connector (J89).
  2. Use the Component Test item in the Troubleshooting menu to test the fuser motor. If the motor fails the test, replace the fuser motor.
  1. If the error persists replace the fuser.

50.22.xx  See This article for troubleshooting steps

51.00.YY Error
Description  Laser/scanner error

◦ YY = 20

Black laser/scanner error

Recommended action

  1. Reconnect connector (J145) on the laser/scanner.
  2. Reconnect connectors (J86 and J93) on the DC controller.
  3. If the error persists, replace the laser/scanner.

52.XX.00 Error To continue turn off then on
Description  Laser/scanner error

◦ XX = 00

laser/scanner motor startup error

◦ XX = 20

Laser/scanner rotation error

Recommended action

  1. Reconnect connector (J145) on the laser/scanner.
  2. Reconnect connectors (J86 and J93) on the DC controller.
  3. Use the scanner motor (M108) drive test in the component test to verify that the scanner motor is properly functioning. If it is not, replace the laser/scanner.

NOTE: Listen for a high pitched whine from the motor.

  1. If the error persists, replace the laser/scanner.

54.XX.YY Error

Description

A sensor error has occurred.

Recommended action

54.00.03

Environmental sensor (TH3) failure

  1. Turn the product off, and then reconnect the connector (J63) on the DC controller PCA. Turn the

product on.

  1. If the environment sensor has been removed or replaced, check the connector (J199) on the

environment sensor and the connector (J63) on the DC controller PCA.

  1. If the error persists, replace the environment sensor assembly.

54.06.21

Primary laser/scanner beam detect abnormality

  1. Turn the product off, and then on.
  2. If the product has had parts removed or replace, check the connector (J93) on the DC controller PCA.
  1. If the error persists, replace the laser/scanner assembly.

55.00.YY DC controller error To continue turn off then on
Description  DC controller PCA error

◦ 55.00.01 (event code)

DC controller memory error

◦ 55.00.03 (event code

DC controller no engine response

◦ 55.00.04 (event code

DC controller communications timeout

Recommended action  Turn the product off, and then on.  If the error persists, replace the DC controller PCA.

55.0X.YY DC controller error To continue turn off then on
Description  DC controller PCA error

◦ 55.01.06 (event code)

NVRAM memory data error warning

◦ 55.02.06 (event code)

NVRAM memory access error warning

Recommended action  Turn the product off, and then on.
If the error persists, replace the DC controller PCA.

56.00.YY Error To continue turn off then on
Description  Optional paper trays communication error
Recommended action  Turn the product off, and then on.  If the error persists, reseat the optional paper trays (1 x 500-sheet feeder and/or 3 x 500-sheet feeder).  Check the input connectors for damage. If a connector is damaged, replace the connector.

57.00.0Y Error To continue turn off then on
Description  Fan error
Recommended action

57.00.03
Main fan (FN101) failure

  1. Turn the product off, and then on. Listen for fan noise at the back corner of the product. If no noise is heard, replace the power supply fan (FN101).
  1. If the fan has been removed or replaced, check the connector (J64) on the DC controller PCA.
  2. If the error persists, replace the main fan (FN101).

57.00.04
Laser/scanner fan (FN102) failure

  1. If this part has been removed or replace, check the connector (J75) on the DC controller PCA.
  2. If the error persists, replace the laser/scanner fan (FN102).

57.00.06
Cartridge fan (FN301) failure

  1. If this part has been removed or replace, check the connector (J95) on the DC controller PCA.
  2. If the fan has been removed or replaced, check the connector (J66) on the DC controller PCA.
  3. If the error persists, replace the cartridge fan (FN301).

57.00.05
Cartridge front-side fan (FN103) failure

  1. Turn the product off, and then on. Listen for fan noise at the middle back of the product. If no noise

is heard, replace the cartridge front-side fan (FN103).

  1. If the fan has been removed or replaced, check the connector (J79) on the DC controller PCA.
  2. If the error persists, replace the cartridge front-side fan (FN103).

57.00.07
Duplex fan (FN107) failure

  1. Turn the product off, and then on. Listen for fan noise at the left side of the product. If no noise is

heard, replace the duplex fan (FN107).

  1. If the fan has been removed or replaced, check the connector (J64) on the DC controller PCA.
  2. If the error persists, replace the duplexer.

58.00.0Y Error To continue turn off then on
Description  A sensor error has occurred.
Recommended action

58.00.05

Environmental sensor (TH3) failure

  1. Turn the product off.
  2. If this part has been removed or replace, check the connector (J63) on the DC controller PCA.
  3. If the error persists, replace the environmental sensor (TH3).

58.00.03

DC controller CPU failure

  1. Turn the product off.
  2. Check all of the connectors on the DC controller PCA.
  3. If the error persists, replace the DC controller PCA.

58.00.04

LVPS failure

  1. Turn the product off.
  2. If this part has been removed or replace, check the connector (J50) on the LVPS, and then check

the connector (J85 and J95) on the DC controller PCA.

  1. If the error persists, replace the LVPS.

59.00.YY error To continue turn off then on
Description  A motor error has occurred.

◦ YY = 00

Paper path malfunction

Recommended action

59.00.20 or 59.00.30

Feed motor (M101) failure (start-up or rotational)

  1. Reconnect the connector (J191) on the feed motor and the connector (J91) on the DC controller PCA.
  1. Use the feed motor (M101) drive test in the Component test to verify that the motor is properly functioning. If is not, replace the feed motor (M101).

59.00.40 or 59.00.50

Fuser motor (M299) failure (start-up or rotational)

  1. Reconnect the connector (J221) on the feed motor and the connector (J89) on the DC controller PCA.
  1. Use the fuser motor (M299) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the fuser motor (M299).

59.00.60 or 59.00.70

Drum motor (M102) failure (start-up or rotational)

  1. Reconnect the connector (J187) on the drum motor and the connector (J87) on the DC controller PCA.
  1. Use the drum motor (M102) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the drum motor (M102).

59.A2.0x Error
Description  A product error has occurred.
Recommended action

59.A2.02 or 59.A2.11

Lifter driver assembly Tray 2 failure

  1. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper (PS107 and PS907) surface sensors are properly functioning.
  1. If this part has been removed or replace, check the connector (J73 and J94) on the on the DC controller PCA.
  1. Check the media stack surface sensor lever and place it in the correct position to move smoothly.  Replace the media stack surface sensor lever if it is damaged.
  1. If the error persists, replace the lifter drive assembly (Tray 2).

59.A2.12 to 59.A2.15

Lifter driver assembly Tray 3 to 6 motor failure

  1. Reconnect the connectors (J1605 and J1608) on the paper feeder drive PCA.
  2. Reconnect the connectors (J1703 and J1707) on the paper cassette drive PCA.
  3. Replace the sheet feeder media stack surface sensor.
  4. If the error persists, replace the lifter motor for the specific sheet feeder.

60.00.0Y Tray <Y> lifting error
Description  A tray lift motor error has occurred.
Recommended action

60.00.02

Lifter driver assembly Tray 2 failure

  1. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper (PS107 and PS907) surface  sensors are properly functioning.
  1. If this part has been removed or replace, check the connector (J73 and J94) on the on the DC  controller PCA.
  1. Check the media stack surface sensor level and place it in the correct position to move smoothly.

Replace the sensor lever if it is damaged.

  1. Replace the media stack surface sensor.
  2. If the error persists, replace the lifter drive assembly (Tray 2).

60.00.12 to 60.00.15

Lifter driver assembly Tray 3 failure

  1. Use the Tray/Bin manual sensor test to verify that the Tray 3 paper (SR1 and SR2) surface sensors

are properly functioning.

  1. If this part has been removed or replace, check the connector (1605 and 1608) on the on the

paper feeder controller PCA.

  1. Reconnect the connectors (J1703 and J1707) on the sheet feeder PCA.
  2. Replace the sheet feeder media stack surface sensor.
  3. If the error persists, replace the lifter drive assembly (Tray 3-6).

62.00.00 No system To continue turn off then on
Description  Internal system failure
Recommended action  Turn the product off, and then on.

If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade.

If the firmware upgrade does not resolve the problem, replace the hard disk.

65.X0.A1 Output accessory disconnected
Description

An external paper handling accessory connection has been interrupted.

Recommended action

  1. Turn the product off.
  2. Make sure that all packing materials have been removed from the paper handling accessory.
  3. Check the paper path for obstructions, or jammed paper.
  4. Check the accessory cable connection.
  5. Turn the product on. If the error persists, replace the accessory.

66.80.YY Stapler/Stacker failure
Description  An external paper handling accessory error has occurred.

◦ 66.80.01 (event code)

Y-align malfunction

◦ 66.80.02 (event code)

Jogger malfunction

◦ 66.80.03 (event code)

Stapler malfunction

◦ 66.80.21 (event code)

Lift up malfunction

◦ 66.80.22 (event code)

Lift down malfunction

◦ 66.80.23 (event code)

Lift sensor malfunction

◦ 66.80.33 (event code)

Output roller malfunction

◦ 66.80.35 (event code)

Self priming malfunction

◦ 66.80.51 (event code)

System error (FW error)

◦ 66.80.55 (event code)

System error 5 (FW error)

◦ 66.80.56 (event code)

System error 6 (FW error)

◦ 66.80.57 (event code)

System error 7 (FW error)

◦ 66.80.58 (event code)

System error 8 (FW error)

◦ 66.80.59 (event code)

System error 9 (FW error)

◦ 66.80.60 (event code)

System error 10 (inter-page delay mismatch)

◦ 66.80.61 (event code)

System error 11 (lifter task trouble)

◦ 66.80.62 (event code)

System error 12 (inter-page delay mismatch)

◦ 66.80.63 (event code)

System error 13 (FW error)

◦ 66.80.64 (event code)

System error 14 (FW error)

◦ 66.80.65 (event code)

System error 15 (FW error)

◦ 66.80.70 (event code)

Page-info in flush

◦ 66.80.71 (event code)

Flush request in PDLV

◦ 66.80.72 (event code)

Delivery notice error

◦ 66.80.73 (event code)

Flush request in checking paper path

◦ 66.80.74 (event code)

Checking paper path start in PDLV

◦ 66.80.75 (event code)

Flush request in flush

◦ 66.80.76 (event code)

Non-flush complete

Recommended action

Turn the product off, and then on.

If the error persists, replace the paper handling device.

69.11.YY Error To continue turn off then on
Description  Duplexer error
Recommended action

Turn the product off, and then on.

If the error persists, replace the duplexer.

70.00.00 Error To continue turn off then on
Description  DC controller failure
Recommended action   Turn the product off, and then on.  If the error persists, replace the DC controller.

79.XX.YY Error To continue turn off then on
Description

This error can be caused by corrupted print jobs, software application issues, non-product specific

printer drivers, poor-quality USB or network cables, bad network connections or incorrect network

configurations, invalid firmware operations, or unsupported accessories.

Recommended action

  1. Turn the product off, and then on.
  2. If the error persists, check the following:
  • The error might be caused by a network connectivity problem, such as a bad interface cable,

a bad USB port, or an invalid network configuration setting.

  • The error might be caused by the print job, an invalid print driver, a problem with the

software application, or a problem with the file you are printing.

Make sure you are using the correct printer driver. Try printing using a different software

application. Try printing a different file or print job.

  • Upgrading the product firmware might resolve the problem.

80.0X.YY Embedded JetDirect error
Description  Embedded HP JetDirect print server critical error

◦ 80.01.80 (event code)

No heartbeat

◦ 80.01.81 (event code)

Reclaim timeout

◦ 80.01.82 (event code)

Invalid data length

◦ 80.01.8B (event code)

Invalid max outstanding packet header field

◦ 80.01.8C (event code)

Invalid channel mapping response

◦ 80.03.01 (event code)

No PGP buffers

◦ 80.03.02 (event code)

Channel table full

◦ 80.03.03 (event code)

Producer index not reset

◦ 80.03.04 (event code)

Consumer index not reset

◦ 80.03.05 (event code)

Queue position size too small

◦ 80.03.06 (event code)

Transport overflow

◦ 80.03.07 (event code)

No overflow packets

◦ 80.03.08 (event code)

Invalid identify response

◦ 80.03.09 (event code)

Invalid channel map return status

◦ 80.03.1080.03.10 (event code)

Invalid reclaim return status

◦ 80.03.12 (event code)

Datagram invalid buffer

◦ 80.03.13 (event code)

Max stream channels

◦ 80.03.14 (event code)

Max datagram channels

◦ 80.03.15 (event code)

Card reset failed

◦ 80.03.16 (event code)

Self test failure

◦ 80.03.17 (event code)

Unknown PGP packet

◦ 80.03.18 (event code)

Duplicate I/O channel.

Recommended action

Turn the product off, and then on.

If the error persists, replace the formatter.

81.YY.ZZ EIO-1 Card Failure
Description  An EIO error has occurred.

◦ 81.01.80 (event code)

No heartbeat

◦ 81.01.81 (event code)

Reclaim timeout

◦ 81.01.82 (event code)

Invalid data length

◦ 81.01.8B (event code)

Invalid max outstanding

◦ 81.01.8C (event code)

Invalid channel mapping

◦ 81.03.01 (event code)

No PGP buffers

◦ 81.03.02 (event code)

Channel table full

◦ 81.03.03 (event code)

Producer index not reset

◦ 81.03.04 (event code)

Consumer index not reset

◦ 81.03.05 (event code)

Queue position size

◦ 81.03.06 (event code)

Transport overflow

◦ 81.03.07 (event code)

No overflow packets

◦ 81.03.08 (event code)

Invalid identify response

◦ 81.03.09 (event code)

Invalid channel map return

◦ 81.03.10 (event code)

Invalid reclaim return status

◦ 81.03.12 (event code)

Datagram invalid buffer

◦ 81.03.13 (event code)

Max stream channels

◦ 81.03.14 (event code)

Max datagram channels

◦ 81.03.15 (event code)

Card reset failed

◦ 81.03.16 (event code)

Self test failure

◦ 81.03.17 (event code)

Unknown PGP packet

◦ 81.03.18 (event code)

Duplicate I/O channel

Recommended action

Turn the product off, and then on.

If the error persists, replace the EIO device..

82.73.46 OR 82.73.47

Description  A hard disk or compact flash disk cleaning failed. Usually caused by a failure of the disk hardware.
Recommended action

  1. Turn the product off, and then on.
  2. Use the Clean Disk item in the Preboot menu.
  3. Reload the firmware.

98.00.01 Corrupt data in firmware volume

Description

Data corruption has occurred in the firmware volume

Recommended action

Turn the product off, and then on.

Use the Clean Disk item in the Preboot menu.

Reload the firmware.

98.00.02 Corrupt data in solutions volume
Description  Data corruption has occurred in the solutions volume

Recommended action  Turn the product off, and then on.  Use the Clean Disk item in the Preboot menu.  Reload the firmware.

98.00.03 Corrupt data in configuration volume
Description

Data corruption has occurred in the configuration volume

Recommended action  Turn the product off, and then on.

Use the Clean Disk item in the Preboot menu.

Reload the firmware.

98.00.04 Corrupt data in job data volume
Description  Data corruption has occurred in the job data volume

Recommended action  Turn the product off, and then on.  Rerun the file erase function.

99.00.01 Upgrade not performed file is corrupt
Description  A remote firmware upgrade (RFU) was not performed.  CRC error in the firmware image (bad image).
Recommended action  Download the RFU file and attempt the upgrade again.

99.00.02 Upgrade not performed timeout during receive
Description  A remote firmware upgrade (RFU) was not performed.  I/O timeout when reading header number and size. Indicates a problem with the network environment,  not the device.

Recommended action  The most common cause is an issue with the network environment. Make sure that there is a good  connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.

99.00.03 Upgrade not performed error writing to disk
Description A remote firmware upgrade (RFU) was not performed.
Disk error. May indicate a problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the hard disk.
Recommended action

  1. Download the RFU file and attempt the upgrade again.
  2. If the error persists, perform the Clean Disk process. You will then need to download firmware

from the Preboot menu.

  1. If the error persists, replace the hard disk.

99.00.04 Upgrade not performed timeout during receive
Description  A remote firmware upgrade (RFU) was not performed.  I/O timeout when reading rest of header.
Recommended action  The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.

99.00.05 Upgrade not performed timeout during receive
Description  A remote firmware upgrade (RFU) was not performed.
I/O timeout when reading image data.
Recommended action  The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.

99.00.06 Upgrade not performed error reading upgrade
Description A remote firmware upgrade (RFU) was not performed.
Unexpected read error when reading header number and size.
Recommended action  Download the RFU file and attempt the upgrade again.

  1. If the error persists, replace the hard disk.

99.00.07 Upgrade not performed error reading upgrade
Description  A remote firmware upgrade (RFU) was not performed.  Unexpected read error when reading rest of header.
Recommended action

  1. Download the RFU file and attempt the upgrade again.
  2. If the error persists, replace the hard disk.

99.00.08 Upgrade not performed error reading upgrade
Description  A remote firmware upgrade (RFU) was not performed.  Unexpected read error when reading image data.
Recommended action

  1. Download the RFU file and attempt the upgrade again.
  2. If the error persists, replace the hard disk.

99.00.09 Upgrade canceled by user
Description A remote firmware upgrade (RFU) was not performed.  The RFU was canceled by the user.
Recommended action  Resend the RFU.

99.00.10 Upgrade canceled by user
Description  A remote firmware upgrade (RFU) was not performed.  Job canceled when reading header number and size.
Recommended action  Resend the RFU.

99.00.11 Upgrade canceled by user
Description  A remote firmware upgrade (RFU) was not performed.  Job canceled when reading rest of header.
Recommended action  Resend the RFU.

99.00.12 Upgrade not performed the file is invalid
Description  A remote firmware upgrade (RFU) was not performed. Header number is 1 but header size doesn’t match version 1 size.
Recommended action  Download the RFU file again. Make sure that you download the file for the correct product model.  Resend the RFU.

99.00.13 Upgrade not performed the file is invalid
Description  A remote firmware upgrade (RFU) was not performed.
Header number is 2 but header size doesn’t match version 2 size.
Recommended action  Download the RFU file again. Make sure that you download the file for the correct product model.  Resend the RFU.

99.00.14 Upgrade not performed the file is invalid
Description  A remote firmware upgrade (RFU) was not performed.  The file is invalid.
Recommended action  Download the RFU file again. Make sure that you download the file for the correct product model.  Resend the RFU.

99.00.2X

Description
◦ 99.00.20 (event log)
The bundle is not for this product

◦ 99.00.21 (event log)
The bundle is not signed with the correct signature, or the signature is invalid

◦ 99.00.22 (event log)
The bundle header version is not supported by this firmware

◦ 99.00.23 (event log)
The package header version is not supported by this firmware

◦ 99.00.24 (event log)
◦ The format of the bundle is invalid

◦ 99.00.25 (event log)
The format of the package is invalid

◦ 99.00.26 (event log)
A CRC32 check did not pass

◦ 99.00.27 (event log)
An I/O error occurred while downloading the bundle
Recommended action  Download the correct firmware file from http://www.hp.com/go/lj600Series_firmware, and then resend the  firmware upgrade.

99.00.27 only: Turn the product off, and then on again. Resend the firware upgrade. If the error  persists, try the sending the upgrade by another method (USB or Embedded Web Server).

99.09.60 Unsupported disk
Description  Preboot menu error.
The hard disk currently installed is not recognized or supported by the product.
Recommended action  Install the correct hard disk for this product.

99.09.61 Unsupported disk
Description  Preboot menu error.

The installed disk is installed in a product configured for a encrypted hard disk.
Recommended action  Access the Preboot menu and then select Lock Disk to lock the disk.

99.09.62 Unknown disk
Description  Preboot menu error.  The installed disk was previously locked in another product.
Recommended action  Install a new disk or use the Preboot menu to unlock this disk. If the disk is to be reused in a different  product, execute the Clean Disk procedure from the Preboot menu, then reload firmware and lock the disk.

99.09.63 Incorrect disk
Description  A new or blank disk has been installed in a device which previously had an encrypted disk.
Recommended action  Follow the procedure to load firmware on a new hard disk and then lock it to this product.

99.09.64 Disk malfunction
Description A fatal hard disk failure has occurred.
Recommended action  Replace the hard disk drive.

99.09.65 Disk data error
Description Disk data corruption has occurred.
Recommended action  Execute the Clean Disk procedure from the Preboot menu, and then resend the RFU.

99.09.66 No disk installed
Description  A disk drive is not installed in the product.
Recommended action  Install a compatible hard disk drive.

99.09.67 Disk is not bootable please download firmware
Description  The product has a non-secure disk (solid state disk) installed as the boot disk, and it has been replaced with a new service part. A new firmware image needs to be downloaded to the device.
Recommended action

  1. Press any key to continue to the main Preboot menu.
  2. Press the Help button to see the help text for the error.
  3. Select the Administrator menu.

NOTE: If there is a password assigned to the Administrator, a prompt to enter the password displays.

  1. Select the Download item.
  2. The user can now download a new firmware bundle to the product.

99.XX.YY
Description  Firmware installation error
Recommended action  Reload the firmware.
<binname> full Remove all paper from bin
Description  The specified output bin is full.
Recommended action  Empty the bin to continue printing.

Error Message List

Wait a moment. Network initializing .

The network is being initialized.

Wait for a while until the machine connects to the network.

Checking File System

File system in the hard disk is being checked. Wait for a while.

Inspection is required. PU Flash Error

Turn the machine off, and then back on. If the same error occurs, contact your dealer.

Inspection is required. PU Communication Error

Turn the machine off, and then back on. If the same error occurs, contact your dealer.

Offline Mode

The machine is offline. Press the Online button to set it to [Online].

Data present.

Data remains unprinted.

Deleting data.

The job was cancelled or user is unauthorized.

Warming up.

The machine is adjusting the temperature of the fuser unit. Wait for a while.

Preparing .

Color registration and density are being adjusted. Wait for a while.

Updating firmware. Do not turn OFF the power.

The programs on the machine are being updated.

Do not turn the machine off until the update completes.

The machine automatically restarts after the update completes.

Toner Low.

The toner indicated on the screen is low. Have a new toner cartridge ready.

Waste Toner Full Replace with new Toner Cartridge.

Waste toner is full. Replace the toner cartridge with a new one.

C: Cyan (blue), M: Magenta (red)

C Non Recommended Toner.

An optimum C (Cyan, blue) toner cartridge is not installed.

Use a toner cartridge that matches your machine.

M Non Recommended Toner.

An optimum M (Magenta, red) toner cartridge is not installed.

Use a toner cartridge that matches your machine.

Y Non Recommended Toner.

An optimum Y (Yellow) toner cartridge is not installed.

Use a toner cartridge that matches your machine.

K Non Recommended Toner.

An optimum K (Black) toner cartridge is not installed.

Use a toner cartridge that matches your machine.

Error Postscript

A postscript error has occurred.

Image Drum Near Life.

The image drum indicated on the screen is near life. Have a new image drum ready.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Fuser Near Life.

The fuser unit is near life. Have a new fuser unit ready.

Belt Unit Near Life.

The belt unit is near life. Have a new belt unit ready.

Fuser Unit Life. Install New Fuser Unit.

The fuser unit reaches its lifetime.

Replace the fuser unit with a new one.

Belt Unit Life. Install New Belt Unit.

The belt unit reaches its lifetime.

Replace the belt unit with a new one.

Toner empty. Replace with new Toner Cartridge.

The toner indicated on the screen is empty. Replace the empty toner cartridge with a new one.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Toner cartridge not installed.

A color toner cartridge indicated on the screen is not installed.

Install the toner cartridge.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Image Drum Life. Please install new Image Drum Unit.

The image drum indicated on the screen reaches its lifetime.

Replace the image drum with a new one.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

TRAY is empty.

No paper is loaded in the tray. Load paper.

File System is full.

Memory in the file system is full.

Delete unnecessary files.

The File System is write-protected.

The file you are trying to write is write-protected.

Check the file name.

Insufficient page memory to collate.

Insufficient memory error has occurred during collate printing.

Reduce the number of pages to print.

Insufficient memory. Error: 014

Memory full error has occurred during PC Fax reception. Press [Close].

Unauthorized user, job cancelled.

Unauthorized job was sent or unauthorized user attempted to print or send a fax. Data was deleted. Contact your administrator to use this machine.

File erasing .

Files stored for authentication print are being deleted.

Wait for a while.

Deleting encrypted authentication print data.

Files stored for encrypted authentication print are being deleted. Wait for a while.

Erased Data Full

Files supposed to be deleted are full. Erase the files.

Secure job storage period exceeded.

Files whose authentication print data storage period expired were automatically deleted.

Disk Read/Write Error

An error has occurred in the file system. Press [Close].

Flash Error

An error has occurred when firmware was being updated.

Contact the administrator.

Invalid print data received.

Invalid print data or PC fax data was received. To erase the message, press [Close].

If you performed authentication printing, the data was deleted because it was incomplete. Print again.

Received data has been discarded because Job Type is restricted.

Data whose job type is not defined in the acceptable job type settings was received. The data was discarded without being processed.

Select a job type defined in the acceptable job type settings for [Job Type] of the printer driver and print again.

Manual Request. Error : 500

Print on paper fed manually. Load paper in the MP tray.

Please change [MEDIA_SIZE] [MEDIA_TYPE] in [TRAY]. Error: 461, 462, 463, 464

The size and type of fed paper do not match those indicated on the screen. Use the same size and type of paper selected on the application.

Please change [MEDIA_SIZE] [MEDIA_TYPE] in MP Tray Error: 460

The size and type of paper loaded in the MP tray do not match those indicated on the screen. Make sure that the size and type of paper loaded in the MP tray match those selected on the application.

Wait a moment. Message Data processing .

Messages to be displayed on the machine are being updated. Wait for a while.

Wait a moment. Message Data writing .

Messages to be displayed on the machine are being updated. Wait for a while.

Restart the machine. Writing message data has been complete.

Messages to be displayed on the machine are now updated.

Turn the machine off, and then back on.

Wait for a while.

Please check data. Message Data Write Error

Updating messages to be displayed on the machine failed.

Make sure that you use right data for this machine.

Wait a moment. Network Configuration writing .

Network settings for this machine is changed. The new settings are being stored. Wait for a while.

Wait a moment. Network initializing .

Network settings for this machine are initializing.

Paper [TRAY] is empty Set [MEDIA_SIZE] Error: 490, 491, 492, 493, 494

No paper is loaded in the indicated tray. Load paper of the displayed size.

[TRAY] cassette is missing. Open and Close the indicated cassette. Error: 440, 441, 442, 430, 431, 432, 433

The tray is not installed. Install the cassette. If the cassette is already inserted, pull it out, and then insert it again.

Insufficient memory. Error: 420

Data is too complicated. Memory full error has occurred during processing. Reduce the volume of the print data.

Waste Toner Full Replace with new Toner Cartridge. Error: 414, 415, 416, 417

Waste toner of the toner cartridge is full. Opening and closing the front cover can resume printing for a while, but it may damage the image drum. Replace the toner cartridge with a new one as soon as possible.

C: Cyan (blue), M: Magenta (red)

Toner empty. Replace with new Toner Cartridge. Error: 410, 411, 412, 413

The indicated cartridge ran out of toner.

Opening and closing the front cover can resume printing for a while, but it may damage the image drum. Replace the toner cartridge with a new one as soon as possible.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Incompatible C Toner. Error: 552, 556, 616, 622

The installed C (Cyan, blue) toner cartridge is not optimum.

We recommend using an optimum toner cartridge.

Incompatible M Toner. Error: 551, 555, 615, 621

The installed M (Magenta, red) toner cartridge is not optimum.

We recommend using an optimum toner cartridge.

Incompatible Y Toner. Error: 550, 554, 614, 620

The installed Y (Yellow) toner cartridge is not optimum.

We recommend using an optimum toner cartridge.

Incompatible K Toner. Error: 553, 557, 617, 623

The installed K (Black) toner cartridge is not optimum.

We recommend using an optimum toner cartridge.

Toner Not Installed. Error: 610, 611, 612, 613

A color toner cartridge indicated on the screen is not installed.

Install the toner cartridge.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Image Drum Sensor Error Check Image Drum. Error: 540, 541, 542, 543

The sensor error has occurred in the image drum indicated on the screen.

Uninstall the image drum, and then install it again.

If the message persists, uninstall the toner cartridge and install it again.

If the toner cartridge is not installed, install it.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Multiple sheets of paper have been fed. Reset Paper in [TRAY]. Error: 401

The indicated tray fed multiple sheets of paper at a time.

Remove the cassette from the tray, and then load paper again.

Paper Size Error. Reset Paper in [TRAY]. Error: 400

Paper size error has occurred in the indicated tray. Make sure that the size made by paper loaded in the tray matches the setting made by the paper size dial in the paper cassette. Load paper according to the paper size and direction set for the paper size dial.

If the setting made by the paper size dial is wrong, cancel printing first, set the paper size dial, and then print again.

Make sure that the cassette does not feed multiple sheets of paper at a time after starting printing. If it happens, remove paper, and then load paper correctly.

Paper jam has occurred. Open the front cover and remove the paper. Error: 390

Paper jammed via the paper feed path from the MP tray.

If the edge of the jammed paper is not visible, open the front cover and remove the paper.

Paper jam has occurred. Pull out the [TRAY] cassette and then remove the paper. Error: 391, 392, 393, 394

A paper jammed via the paper feed path from the indicated tray.

Pull out the cassette, and then remove paper. If multiple sheets of paper are fed at a time, remove paper and reload paper.

Make sure that the paper stoppers are set in the right position.

Paper jam has occurred. Open the front cover and remove the paper. Error: 372, 380

Paper jammed in the paper feed path of the machine. Open the front cover and remove the jammed paper.

A paper jam has occurred under the image drum or around the fuser unit. Please remove paper. Error: 381, 382, 383, 348, 389

A paper jam has occurred inside the machine.

Open the cover and remove jammed paper.

A Paper Jam has occurred and paper remains near the Duplex Unit. Please remove paper. Error: 370, 371, 373

Paper jammed near the duplex printing unit.

Pull out the duplex unit on the back of the machine, and then remove jammed paper.

The 2-Sided Printing unit is not set correctly. Error: 360

The duplex unit is not properly installed. Install the duplex unit.

Image Drum Life. Please install new Image Drum Unit. Error: 350, 351, 352, 353

The image drum indicated on the screen reaches its lifetime.

Replace the image drum with a new one.

Opening and closing the cover can resume printing for a while. Replace with a new one as soon as possible, however.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Image Drum Life. Please install new Image Drum Unit. Error: 560, 561, 562, 563, 564, 565, 566, 567

The image drum indicated on the screen reaches its lifetime.

Replace the image drum with a new one.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Image Drum Life. Please install new Image Drum Unit. Error: 680, 681, 682, 683

Printing has stopped because the image drum indicated on the screen reached its lifetime. Replace with a new image drum to print.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Fuser Unit Life. Install New Fuser Unit. Error: 354

The fuser unit reaches its lifetime.

Replace the fuser unit with a new one.

Opening and closing the cover can resume printing for a while. Replace with a new one as soon as possible for maintaining the print quality.

Belt Unit Life. Install New Belt Unit. Error: 355

The belt unit reaches its lifetime.

Replace the belt unit with a new one.

Opening and closing the cover can resume printing for a while. Replace with a new one as soon as possible for maintaining the print quality.

The Fuser Unit is not installed correctly. Reset Fuser Unit. Error: 348

The fuser unit is not properly installed. Remove and re-install the fuser unit. If the error persists after re-installing, replace the fuser unit with a new one.

Waste Toner Full. Install New Belt Unit. Error: 356

Waste toner of the belt unit is full. Replace the belt unit with a new one. Opening and closing the cover can resume printing. Printing stops after 500 sheets are printed.

Toner cartridge not properly installed. Error: 544, 545, 546, 547

A color toner cartridge indicated on the screen is not installed.

Make sure that the lever on the toner cartridge is fully turned and the protective tape is removed.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Image Drum not properly installed. Check Image Drum. Error: 340, 341,342, 343

The indicated image drum is not installed correctly.

Remove and re-install the image drum.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

The Fuser Unit is not installed correctly. Reset Fuser Unit. Error: 320

The fuser unit is not properly installed. Remove and re-install the fuser unit.

Belt Unit not installed correctly. Re-set the Belt Unit. Error: 330

The belt unit is not properly installed. Remove and re-install the belt unit.

[COVER] Open. Error: 310, 311, 587

Indicated cover is open. Close the cover.

Error: 310 The output tray, 311 The front cover, 587 The upper output tray

Please check data. Program Data Write Error

An error occurred when firmware was being updated.

Use a correct update file.

Power OFF/ON

Turn the machine off, and then back on.

If the same error occurs, contact your dealer.

Inspection is required.

Turn the machine off, and then back on.

If the same error occurs, contact your dealer.

Cancelling .

The cancel button was pressed while copying. The copy job is being cancelled. Wait for a while.

Automatic document feeder (ADF) cover is open.

The ADF cover of the scanner is open. Close the cover.

Document jam has occurred. Open the automatic document feeder (ADF) cover on the scanner to check.

Paper jammed in the ADF of the scanner.

Open the ADF cover and remove jammed paper.

Multiple sheets of document have been fed. Open the automatic document feeder (ADF) cover on the scanner to check.

Multiple sheets of document have been fed. Fan a stack of the paper well and place them on the automatic document feeder (ADF). Use the document glass if a tag or label is affixed to the document.

Scanner lamp error check the lamp.

Light volume of the scanner is low. Contact your dealer.

Power OFF/ON Carriage Error

An error has occurred on the carriage of the scanner. Turn the machine off, and then back on.

If the same error occurs, contact your dealer.

USB Memory Full

Scan To USB Memory was cancelled because the USB Memory is full.

Check the free space in the USB Memory.

Writing to USB memory failed.

The USB Memory is write-protected. Unlock the protection.

USB Memory disconnected.

The USB Memory was removed while performing Scan To USB Memory.

Connect to PC failed.

No destination computer was found for Scan to Computer. Make sure that your computer is turned on and recordable.

To erase the message, press [Close].

Insufficient memory occurred during Rx.

Memory full error has occurred during fax reception. Ensure available memory.

Communication Error

An error has occurred during fax transmission or fax reception.

Telephone

The external phone is in use.

File Transmission Error

An error such as a malfunction of the server or disconnection of a network cable has occurred while performing Scan To shared folder.

Check the network connection.

To erase the message, press [Close].

E-mail Transmission Error

An error such as a malfunction of the server or disconnection of a network cable has occurred while performing Scan To E-mail. Check the network connection.

To erase the message, press [Close].

Please check SMTP settings.

Cannot connect to the SMTP server. Check the network settings.

Please check POP3 settings.

Cannot connect to the POP3 server. Check the network settings.

SMTP Login failed.

An attempt to log into the SMTP server ended up an authentication error.

Check the network settings.

SMTP Auth. Unsupported

The SMTP server does not support the authentication system.

Check the network settings.

POP3 Login failed.

An attempt to log into the POP3 server ended up an authentication error.

Check the network settings.

Getting target IP failed. Please Check DHCP settings.

The DHCP server cannot be detected. Check the network connection.

Please check DNS settings.

Cannot connect to the DNS server. Check the network connection.

Please check Server settings.

Cannot connect to the file server. Check the network settings.

Server Login failed.

Logging into the file server failed. Check the server settings.

Entering directory failed.

Connecting to the directory of the FTP server failed. Check the server settings.

Changing data Transfer Type failed.

File transmission failed because the file transfer type was not accepted by the FTP server. Change the FTP transfer type to «binary».

File writing failed.

Files sent using Scan To shared folder could not be written. Check the access rights for the shared folder.

FTP destination Full.

Memory in the FTP server is low. Delete unnecessary files and ensure the free space.

Please change File Name.

The specified file name is not acceptable. Check the FTP server settings and change the file name.

Device communication protocol not supported.

The server does not support CIFS or FTP. Check the server settings.

Please check Network Share Name.

The name of the network shared folder is not correct. Check the folder name.

Please check data. Program Data Write Error

An error has occurred when program was being updated.

Please insert USB Memory.

Scan To USB Memory or print from USB Memory with USB Memory not inserted was attempted.

Insert USB Memory.

[TRAY] cassette missing.

The cassette in the indicated tray is pulled out.

Install the cassette.

Access Limitation Error Monochrome printing was performed due to the color printing limitation.

A color print job was converted to a mono print job due to an unauthorized user. Contact your administrator for color printing.

Access Limitation Error Data was deleted due to the color printing limitation.

A color print job was deleted due to an unauthorized user. Contact your administrator for color printing.

Restricted access error Data deleted due to printing restrictions.

A print job was deleted due to an unauthorized user. Contact your administrator for printing.

Incompatible USB device connected. Remove the connected USB device.

An unsupported USB device is connected. Remove the USB device.

Please remove the connected USB device. USB device has not been recognized.

The connected USB device was not recognized. Remove the USB device.

Please remove the USB Hub. USB Hub is connected.

A USB hub is connected. Remove the USB hub. This machine does not support USB hub.

Inspection is required. SIP Error

Turn the machine off, and then back on. If the same error occurs, contact your dealer.

Please call service. Scanner unit failed to detect printer unit.

Turn the machine off, and then back on. If the same error occurs, contact your dealer.

HDD Error 0

While initializing this machine, a hard disk which needs formatting was detected.

HDD Error 250

While initializing this machine, a damaged file for encrypted authentication printing was found. Format the hard disk again.

Accounting Log buffer is near full.

The accounting log buffer is almost full.

Acquire the log and free the buffer.

Accounting Log Writing Error

An accounting log writing error has occurred.

To erase the message, press [Close].

Job Log Database Error

A data base access error has occurred while writing or reading the job log. Turning the machine off and on may resolve the problem.

To erase the message, press [Close].

Accounting Log Buffer Full (Delete old logs)

Old logs were deleted, because accounting log buffer was full. Acquire the log and free the buffer.

Power OFF/ON

Turn the machine off, and then back on. If the same error occurs, contact your dealer.

A decoding error occurred. Check the image data.

An error has occurred in the image data sent to this machine. Check the image data.

Process has been canceled as there is no space on the device. Please free up enough memory space by reducing usage and try again.

Processing data was cancelled due to memory full.

Reduce the usage on the device to ensure available memory, and then retry.

Process has been canceled by a device error. After maintenance or change of the device, please try again.

Processing data was cancelled because an error occurred on the device.

Repair or replace the device, and then retry.

Access denied to PC. Please check PC.

Connecting to a computer failed when performing Scan to Computer. Check the settings on the computer.

Deleting data.

This machine ran out of color toner. Color print data is being deleted.

Error PDF

The PDF file is damaged.

This PDF file is password protected.

This PDF file is password protected. Enter a password to print.

Valid password required to print document.

This PDF needs authentication. Enter a password to print.

No communication with the SNTP server.

Obtaining current time from the SNTP server failed. Check the server.

USB Memory disconnected.

The USB Memory was removed while printing from USB Memory. Do not remove USB Memory while printing is in progress.

Cannot open the file.

The specified file could not be Opened. Check the file.

Cannot read the file.

Files could not be read. Check the device where the files are stored.

File loading from USB.

Data is being read from USB Memory.

Press the Stop button to cancel reading.

An error occurred. Scanning is pending.

Printing has stopped due to an error.

Image Drum Sensor Error.

The toner sensor error has occurred in the image drum indicated on the screen.

Printing was stopped. Rear Output Tray was opened during printing. Open the Output Tray. Error code: 409

The rear output tray was moved while printing.

Place the rear output tray in the correct position, and then open and close the output tray.

Toner empty. Replace with new Toner Cartridge.

The indicated cartridge ran out of toner.

Replace the empty toner cartridge with a new one.

Wait Timeout in menu is disabled. Printing is disabled except by USB. Clear page buffer and enable time out in menu.

Wait Timeout is disabled.

Insufficient memory occurred during Fax Tx reservation.

Insufficient memory error has occurred during Scan To fax.

Insufficient memory.

Insufficient memory error has occurred during fax reception.

E-mail receiving has been cancelled.

E-mail reception was cancelled.

Check the file format and size of the attached file.

Wireless settings are incomplete.

Wrong values are set or items remain unset in the wireless LAN settings. Check the wireless settings.

Not connected to wireless access point.

No wireless LAN access points are found.

Make sure that the access point is turned on.

Disconnect and re-connect to wireless LAN.

Wireless startup failed.

Restart the machine. If the error persists, contact your dealer.

Firmware Update Error Please try again. If network doesn’t work, please try firmware update over USB.

Updating the firmware failed. Update again.

Registering with Google Cloud Print. Don’t turn off the power until registration is complete.

This machine is being registered to the Google Cloud Print service. Wait for a while.

Deleting from Google Cloud Print.

This machine is being removed from the Google Cloud Print service. Wait for a while.

Caution, unknown Consumable detected Go to User Manual «Trouble Shooting» to restore operation Error 709

You can use any consumables in your product, but you must accept the risks of using non-genuine consumables.

If the use of non-genuine consumables causes damage to the product or results in your product not functioning to its full specification, then such damage or effect on the product is not covered by warranty.

To accept these risks and to restore function;

Turn off the machine.

Holding the [CLEAR] button, turn on the machine.

Release the [CLEAR] button when «RAM CHECK 100%» is displayed.

This operation log is recorded in the product.

If you have any questions, contact your dealer.

Replace the image drum. [PAGES] Pages Left.

The image drum indicated on the screen reaches its lifetime.

Replace the image drum with a new one.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Replace the image drum. Print Quality Not Guaranteed.

The image drum indicated on the screen reaches its lifetime.

Replace the image drum with a new one.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Receiving data timeout.

Data could not received within a certain period of time.

IPv4 address is conflicted. Please change IPv4 address.

The IP address assigned to this machine is duplicated with that of another device.

Check the IP addresses, and then assign another IP address.

Incompatible [COLOR] Image Drum. Error: 984, 685, 686, 687, 690, 691, 692, 693, 700, 701, 702, 703, 704, 705, 706, 707

Non-optimum image drum is installed.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

C Image Drum Not Installed. Error: 696

Cyan (blue) image drum is not installed.

Install the image drum.

M Image Drum Not Installed. Error: 695

Magenta (red) image drum is not installed.

Install the image drum.

Y Image Drum Not Installed. Error: 694

Yellow image drum is not installed.

Install the image drum.

K Image Drum Not Installed. Error: 697

Black image drum is not installed.

Install the image drum.

Blank pages were detected on all pages. Please check how the document was set.

Scanned pages are all blank. Turn over the document.

In order to set paper that cannot be output to the Upper Output Tray, the paper was output from Output Tray. To turn off this display, press the [Close] button.

Check the type of the specified paper.

Simplex printing was performed as the paper setting did not allow duplex printing.

Duplex printing is not available on the specified paper.

Check the size and thickness of paper.

Multi-purpose tray has not been set to be used as the tray, so multiple copies have been printed. Please verify multi-purpose tray settings. Press [Close] button to remove this dialog

MP tray setting is set to [Do Not Use]. Change the MP tray setting.

Output Paper Full. Remove the paper on [TRAY]. Error: 480, 485

Paper in the output tray is full.

Remove the handout.

Changing Language. Panel operation is disabled.

Display language is being changed.

Wait for a while.

Language Change Failed. Error num: %CODE%

Switching display languages failed. Press the power button to turn the machine off, and then back on.

Detected an abnormality of internal database. The data must be deleted. After pressing [Format], the data will be deleted, and then reboot.

Data base is beyond restoration.

To delete the data base, press [Format].

Cannot print because your Summary Account balance is 0. User name for Printing: [USERNAME] Summary Account Name for Insufficient Balance: [ACCOUNTNAME] To continue the print job, increase the balance and select [Start]. To increase the balance, please contact the device administr. To cancel the print job, select [Cancel].

The number of print jobs excesses the limit. No more print jobs are authorized. Contact your administrator.

Copyright © 2015 Oki Electric Industry Co., Ltd. All rights reserved.

Источник

Источник

Содержание

  1. Сообщения об ошибках на ЖК-дисплее на принтере Epson Stylus Pro 7890/9890
  2. Сообщения об ошибках, связанных с бумагой
  3. Сообщения об ошибках и состоянии принтера
  4. Cancel All Print Job (Отмена всех заданий на печать)
  5. Cancel Print Job (Отмена задания на печать)
  6. Can’t Print (Печать невозможна)
  7. Can’t Print Duplex (Не может печатать с двух сторон)
  8. Cart Near Expiry (Картридж почти пуст)
  9. Check Duplex P-Size (Проверьте размер бумаги блока двусторонней печати)
  10. Check Paper Size (Проверьте размер бумаги)
  11. Check Paper Type (Проверьте тип бумаги)
  12. Collate Disabled (Подбор невозможен)
  13. Cooling Down (Охлаждение)
  14. DM Error 001 (Ошибка DM 001)
  15. Duplex Mem Overflow (Переполнение буфера данных в режиме двусторонней печати)
  16. Face-down Full (Переполнен нижнелицевой лоток)
  17. Face-up Path Selected (Выбран верхнелицевой выходной лоток)
  18. Form Data Canceled (Отменены данные шаблона)
  19. Form Feed (Перевод страницы)
  20. Formatting HDD (Форматирование HDD)
  21. Hard Disk Full (Жесткий диск переполнен)
  22. HDD Check (Проверка HDD)
  23. Image Cart ID Error (Ошибка ID картриджа изображения)
  24. Image Optimum (Оптимальное Изображение)
  25. Install Imaging Cart (Установите картридж изображения)
  26. Invalid AUX I/F Card (Ошибка дополнительной интерфейсной карты)
  27. Invalid HDD (Ошибка HDD)
  28. Invalid N/W Module (Ошибка сетевого модуля)
  29. Invalid PS3 (Ошибка модуля PostScript)
  30. Jam XXX (Замятие ХХХ)
  31. Manual Feed xxx (Ручная подача ххх)
  32. Mem Overflow (Переполнение памяти)
  33. Menus Locked (Меню заблокированы)
  34. Need Memory (Требуется память)
  35. Non Genuine Toner (Неоригинальный тонер)
  36. Offline (Автономный)
  37. WWWW Open (Крышка WWWW открыта)
  38. Optional RAM Error (Ошибка дополнительного ОЗУ)
  39. Outbin Select Error (Ошибка выборанног выходного лотка)
  40. Paper Out XXX YYY (Нет бумаги XXX YYY)
  41. Paper Set XXX YYY (Настройки бумаги XXX YYY)
  42. Print Overrun (Переполнение печати)
  43. PS3 Hard Disk full (Область для PS3 на жестком диске заполнена)
  44. RAM Check (Проверка ОЗУ)
  45. Ready (Готов)
  46. Replace Toner (Замените тонер)
  47. Reserve JobCanceled (Резервное задание отменено)
  48. Reset (Сброс)
  49. Reset All (Сбросить все)
  50. Reset to Save (Сброс для сохранения)
  51. ROM Check (Проверка ПЗУ)
  52. Self Test (Автотест)
  53. Service Req xyyy (Сервисная ошибка xyyy)
  54. Stacker Error 002 (Ошибка выходного лотка 002)
  55. Stacker Full (Дополнительный выходной лоток полон)
  56. Status Sheet (Тестовая страница)
  57. Sleep (Спящий режим)
  58. Toner Low (Заканчивается тонер)
  59. Unable Clear Error (Невозможно сбросить ошибку)
  60. Warming Up (Прогрев)
  61. Worn Fuser (Изношен блок термозакрепления)
  62. Write Error ROM P (Ошибка записи ПЗУ P)
  63. Writing ROM Р (Запись ПЗУ Р)

Сообщения об ошибках на ЖК-дисплее на принтере Epson Stylus Pro 7890/9890

Сообщения об ошибках, связанных с бумагой

Сообщения об ошибках

PAPER OUT LOAD PAPER

В принтере кончилась бумага.

Правильно загрузите бумагу.

Кнопка была нажата, когда в принтер не была загружена бумага.

Нажмите на кнопку,. чтобы разблокировать прижимной ролик, и загрузите бумагу.

Бумага закончилась во время печати.

Нажмите на кнопку, чтобы разблокировать прижимной ролик, и затем достаньте бумагу. Загрузите новую бумагу.

PAPER RELEASED LOAD PAPER

Прижимной валик разблокирован.

Загрузите бумагу и нажмите на кнопку %.

PAPER SKEW LOAD PAPER PROPERLY

Бумага загружена неровно.

Печать может выйти за область печати. Проверьте результаты печати.

Нажмите на кнопку, чтобы разблокировать прижимной ролик, и ровно загрузите бумагу.

PAPER SETTING ERROR CHECK THE PAPER SOURCE IN THE DRIVER SETTINGS AND LOAD PAPER CORRECTLY

Источники бумаги, выбранные в драйвере принтера и на панели управления, не совпадают.

Проверьте параметр Source (Источник бумаги) в драйвере принтера и на панели управления и загрузите бумагу правильно.

Сообщения об ошибках

PAPER CUT ERROR REMOVE UNCUT PAPER

Бумага обрезается неправильно.

Нажмите на кнопку, чтобы разблокировать прижимной ролик, и откройте переднюю крышку. Достаньте неразрезанную бумагу.

Возможно, нож для бумаги затупился. Замените нож для бумаги.

CUTTER UNIT NEARING END OF SERVICE LIFE. RECOMMEND REPLACING THE CUTTER UNIT

Возможно, нож для бумаги затупился.

Замените нож для бумаги.

PAPER ERROR LOAD PAPER CORRECTLY REFER TO THE MANUAL

Бумага загружена неправильно.

Нажмите на кнопку, чтобы разблокировать прижимной ролик, и достаньте бумагу. Затем правильно загрузите бумагу.

PAPER SENSOR ERROR PRESS THE BUTTON LOAD DIFFERENT PAPER

Штрих-код считы вается некорректно.

Нажмите на кнопку, чтобы сбросить ошибку, либо на кнопку, чтобы разблокировать прижимной валик для загрузки другой бумаги.

Рулонная бумага заканчивается.

Замените рулон бумаги на новый.

Сообщения об ошибках

BORDERLESS ERROR LOAD A SUPPORTED PAPER SIZE OR LOAD PAPER CORRECTLY

Установленная бумага не может быть использована для печати без полей.

Нажмите на кнопку, чтобы отменить задания печати, и затем выведите бумагу. Загрузите бумагу другого размера.

Размер форматных листов невозможно распознать правильно.

Принтер не может правильно распознать размер бумаги, если она покоробилась или погнулась. В этом случае распрямите бумагу перед загрузкой в принтер.

Бумага загружена неправильно.

Правильно установите бумагу в принтере.

PAPER EJECT ERROR REMOVE PAPER FROM PRINTER

Рулонная бумага используется в режиме печати на листах.

Нажмите на кнопку, чтобы разблокировать прижимной ролик, и затем достаньте бумагу.

PAPER SIZE ERROR LOAD CORRECT PAPER SIZE

Размер загруженной бумаги не соответствует размеру данных.

Загрузите бумагу, размер которой соответствует размеру данных.

Источник

Сообщения об ошибках и состоянии принтера

В этом разделе содержится список ошибок, которые появляются на ЖК-дисплее, с кратким описанием каждого сообщения и рекомендациями, как решить проблему.

Не каждое сообщение, отображенное на ЖК-дисплее, означает возникновение проблемы. Появление стрелок с левой стороны предупреждения, означает возникновение нескольких предупреждений. Для просмотра всех предупреждений, нажмите кнопку Down (Вниз) для появления меню Status (Состояние), затем нажмите кнопку Enter (Ввод).

Cancel All Print Job (Отмена всех заданий на печать)

Принтер отменяет все задания печати в своей памяти, в том числе задания, принимаемые или печатаемые в данный момент. Это сообщение появляется, когда кнопка Cancel Job (Отмена печати) была нажата более двух секунд.

Cancel Print Job (Отмена задания на печать)

Принтер отменяет текущее задание печати. Это сообщение появляется, когда кнопка Cancel Job (Отмена печати) была нажата не более двух секунд.

Can’t Print (Печать невозможна)

Задание на печать удалено.

Убедитесь, что установлен соответствующий размер бумаги и используемый драйвер годится для EPSON EPL-N3000.

Can’t Print Duplex (Не может печатать с двух сторон)

Принтер столкнулся с проблемами во время двусторонней печати. Проверьте, установлены ли правильные тип и размер бумаги для параметра Duplex Print Unit (Блок двусторонней печати). Проблема могла также возникнуть из-за неправильной настройки источника бумаги, который вы используете. После нажатия кнопки Start/Stop (Старт/Стоп) будет отпечатана остальная часть задания печати, но только с одной стороны бумаги. Нажмите кнопку Cancel Job (Отмена печати), чтобы отменить текущее задание на печать.

Cart Near Expiry (Картридж почти пуст)

Ресурс картриджа изображения подходит к концу. Приготовьте новый картридж изображения для замены.

Check Duplex P-Size (Проверьте размер бумаги блока двусторонней печати)

Загруженная бумага не поддерживается блоком двусторонней печати. Загрузите бумагу соответствующего размера и нажмите на кнопку Start/Stop (Старт/Стоп), чтобы возобнить печать.

Check Paper Size (Проверьте размер бумаги)

Установка размера бумаги отличается от действительного размера бумаги, заложенной в принтер. Убедитесь в том, что бумага правильного размера заложена в используемый источник подачи бумаги.

Чтобы снять это предупреждение об ошибке, выберите пункт Clear Warning (Удалить предупреждение) в меню Reset (Сброс) у панели управления. Смотрите раздел Как получить доступ к меню панели управления для получения дополнительной информации.

Check Paper Type (Проверьте тип бумаги)

Носитель, заложенный в принтер, не соответствует установке типа бумаги в драйвере принтера. Только носитель, соответствующий установке типа бумаги, будет использован для печати.

Чтобы снять это предупреждение об ошибке, выберите пункт Clear Warning (Удалить предупреждение) в меню Reset (Сброс) у панели управления. Смотрите раздел Как получить доступ к меню панели управления для получения дополнительной информации.

Collate Disabled (Подбор невозможен)

Печать заданного числа копий больше невозможна из-за недостатка памяти принтера или свободного пространства на диске дополнительного накопителя на жестком диске. При появлении этой ошибки печатайте только оду копию за один раз.

Чтобы удалить это предупреждение об ошибке, выберите пункт Clear Warning (Удалить предупреждения) в меню Reset (Сброс) на панели управления. Смотрите раздел Как получить доступ к меню панели управления для получения дополнительной информации.

Cooling Down (Охлаждение)

Принтер понижает температуру для оптимизации фиксации тонера. Подождите, пока на ЖК-дисплее не появится сообщение Ready (Готов).

DM Error 001 (Ошибка DM 001)

Блок двусторонней печати отключен от принтера. Выключите принтер, переустановите блок двусторонней печати, и затем включите принтер.

Duplex Mem Overflow (Переполнение буфера данных в режиме двусторонней печати)

Недостаточно памяти для двусторонней печати. Принтер печатает только на одной стороне листа и затем прогоняет его. Для устранения этой ошибки следуйте нижеприведенным инструкциям.

Если установлено значение Off (Выкл.) для параметра Auto Cont (Автопродолжение) в меню Setup (Настройка) панели управления, нажмите кнопку Start/Stop (Старт/Стоп) для печати на обороте следующего листа, либо нажмите кнопку Cancel Job (Отмена печати) для отмены задания на печать.

Если установлено значение On (Вкл.) для параметра Auto Cont (Автопродолжение) в меню Setup (Настройка) панели управления, печать продолжится автоматически через некоторое время.

Face-down Full (Переполнен нижнелицевой лоток)

Нижнелицевой выходной лоток заполнен отпечатками. Удалите отпечатки из выходного лотка и нажмите на кнопку Start/Stop (Старт/Стоп) для возобновления печати.

Face-up Path Selected (Выбран верхнелицевой выходной лоток)

Даже если двусторонняя печать началась или дополнительный выходной лоток выбран в драйвере принтера в качестве основного выходного лотка, рычаг пути протяжки бумаги все еще установлен в положение для верхнелицевой печати. Установите рычаг пути протяжки бумаги в положение для нижнелицевой печати, или нажмите на кнопку Start/Stop (Старт/Стоп) или кнопку Cancel Job (Отмена задания).

Form Data Canceled (Отменены данные шаблона)

Невозможно сохранение данных шаблона на дополнительном жестком диске принтера. Либо переполнен диск, либо достигнуто максимальное число шаблонов. Удалите шаблоны, которые вам больше не нужны, затем снова попытайтесь сохранить новый шаблон.

Чтобы удалить это предупреждение об ошибке, выберите пункт Clear Warning (Удалить предупреждения) в меню Reset (Сброс) на панели управления. Смотрите раздел Как получить доступ к меню панели управления для получения дополнительной информации.

Form Feed (Перевод страницы)

Принтер выгружает бумагу по запросу пользователя. Когда принтер находится в автономном режиме, нажмите на кнопку Start/Stop (Старт/Стоп) и затем удерживайте кнопку Start/Stop (Старт/Стоп) не менее двух секунд, чтобы допечатать данные, оставшиеся в памяти принтера.

Formatting HDD (Форматирование HDD)

Происходит процедура форматирования жесткого диска.

Hard Disk Full (Жесткий диск переполнен)

Накопитель на жестком диске переполнен и не может сохранить новые данные. Удалите ненужные данные с накопителя на жестком диске. Чтобы удалить это предупреждение об ошибке, выберите пункт Clear Warning (Удалить предупреждения) в меню Reset (Сброс) на панели управления. Смотрите раздел Как получить доступ к меню панели управления для получения дополнительной информации.

HDD Check (Проверка HDD)

Принтер проверяет накопитель на жестком диске.

Image Cart ID Error (Ошибка ID картриджа изображения)

Установленный картридж изображения не может быть использован. Замените картридж изображения. Для получения дополнительной информации смотрите раздел Замена картриджа изображения.

Image Optimum (Оптимальное Изображение)

У принтера недостаточно памяти, чтобы отпечатать страницу с заданным качеством. Принтер понижает качество автоматически и тогда он может продолжать печатать. Если вас не устраивает качество отпечатка, попытайтесь упростить страницу, сократив количество графического материала или уменьшив число и размеры шрифтов.

Чтобы удалить это предупреждение об ошибке, выберите пункт Clear Warning (Удалить предупреждения) в меню Reset (Сброс) на панели управления. Смотрите раздел Как получить доступ к меню панели управления для получения дополнительной информации.

Выключите установку Image Optimum (Оптимальное изображение) в Printing Menu (меню Печать), если вы не хотите, чтобы принтер автоматически понижал качество печати, чтобы продолжать печатать.

Вам может потребоваться увеличение объема памяти принтера, чтобы печатать ваш документ с желаемым качеством. Для получения более подробной информации по расширению памяти, смотрите раздел Модули памяти.

Install Imaging Cart (Установите картридж изображения)

Картридж изображения не установлен в принтер.

Установите картридж изображения. Смотрите раздел Замена картриджа изображения.

Invalid AUX I/F Card (Ошибка дополнительной интерфейсной карты)

Сообщение означает, что принтер не может установить связь с установленной дополнительной интерфейсной картой. Выключите принтер, удалите карту, затем установите ее снова.

Invalid HDD (Ошибка HDD)

Дополнительный накопитель на жестком диске либо поврежден, либо не может быть использован с данным принтером. Выключите принтер и удалите накопитель на жестком диске.

Invalid N/W Module (Ошибка сетевого модуля)

Отсутствует сетевая программа или сетевая программа не может быть использована с EPL-N3000. Обновите программу.

Invalid PS3 (Ошибка модуля PostScript)

Программа отсутствует в модуле PostScript3 или модуль PostScript 3 не может быть использован с данным принтером. Вам необходимо заменить модуль.

Jam XXX (Замятие ХХХ)

Бумага замялась в узле принтера, обозначенном как ХХХ.

Если бумага заминается одновременно в двух или более узлах, они указываются оба.

Jam A (Замятие А)

Бумага застряла под крышкой A. Для получения информации об удалении бумаги застрявшей под крышкой A, смотрите раздел Jam A (Замятие А (Крышка А)).

Jam A B (Замятие А В)

Бумага застряла под крышкой выхода бумаги (крышка A или B) или в блоке термозакрепления. Для получения информации об удалении застрявшей бумаги из-под крышки выхода бумаги или из блока термозакрепления, смотрите раздел Jam A B (Замятие А С (Крышка C)).

Jam MP A (Замятие в многоцелевом лотке А)
Jam C1 A (Замятие кассета 1 А)
Jam C2 A (Замятие кассета 2 А)
Jam C3 A (Замятие кассета 3 А)

Бумага застряла в дополнительной нижней кассете. Для получения информации об удалении застрявшей бумаги из дополнительной нижней кассеты, смотрите раздел Jam MP A (Замятие в многоцелевом лотке А), Jam C1 A (Замятие кассета 1 А), Jam C2 A (Замятие кассета 2 А), Jam C3 A (Замятие кассета 3 А) (Все кассеты для бумаги и крышка A).

Jam DM (Замятие DM)

Бумага застряла в блоке двусторонней печати или под его крышкой (крышка DM). Для получения информации об удалении застрявшей бумаги из блока двусторонней печати, смотрите раздел Jam DM (Замятие DM) (Крышка блока двусторонней печати).

Jam STK (Замятие STK)

Бумага застряла внутри дополнительного выходного лотка или под его крышки (крышка xx). Для получения информации об удалении застрявшей бумаги из дополнительного выходного лотка, смотрите раздел Jam STK (Замятие STK).

Manual Feed xxx (Ручная подача ххх)

Для текущего задания печати задан режим ручной подачи. Убедитесь в том, что размер загруженной бумаги соответствует указанному, затем нажмите кнопку Start/Stop (Старт/Стоп).

О получения более подробной информации о ручном режиме подачи, смотрите раздел Ручная подача бумаги.

Mem Overflow (Переполнение памяти)

У принтера недостаточно памяти, чтобы выполнить текущую задачу. Нажмите кнопку Start/Stop (Старт/Стоп) на панели управления для продолжения печати. Либо нажмите кнопку Cancel Job (Отмена задания), чтобы отменить задание печати.

Это сообщение появляется, если вы пытаетесь изменить установки принтера через панель управления, когда ее кнопки заблокированы. Их можно разблокировать с помощью утилиты EPSON WinAssist или EPSON WebAssist. За дополнительной информацией обращайтесь к Сетевому руководству.

Need Memory (Требуется память)

У принтера недостаточно памяти, чтобы выполнить текущее задание.

Чтобы эта проблема не возникала вновь, увеличьте объем памяти на своем принтере, как описано в разделе Модули памяти или снизьте разрешение печатаемого изображения.

Non Genuine Toner (Неоригинальный тонер)

Установленный тонер-картридж содержит не оригинальный тонер. EPSON рекомендует использовать оригинальные расходные материалы. Использование неоригинального картриджа изображения может стать причиной снижения качества печати. Компания EPSON не несет ответственности за любые повреждения или убытки причиненные в результате использования неоригинальных расходных материалов.

Установите оригинальный картридж EPSON, или выберите пункт Clear Warning (Сбросить предупреждение) или Clear All Warnings (Сбросить все предупреждения) в меню Reset (Сброс) на панели управления. Смотрите раздел Замена картриджа изображения для получения информации о замене картриджа изображения.

Нажмите кнопку Start/Stop (Старт/Стоп) на панели управления, чтобы возобновить печать.

Offline (Автономный)

Принтер не готов к печати. Нажмите кнопку Start/Stop (Старт/Стоп) . В этом режиме, индикация количества тонера в картриджах, отображается справа от сообщения.

WWWW Open (Крышка WWWW открыта)

Крышка обозначенная как ( WWWW ) закрыта ненадежно. Откройте крышку, и затем закройте ее снова.

Optional RAM Error (Ошибка дополнительного ОЗУ)

Установленный модуль несовместимый, либо поврежден. Замените его на новый.

Outbin Select Error (Ошибка выборанног выходного лотка)

Бумага установленного размера или типа не может быть использована для выгрузки с помощью верхнелицевого лотка. Измените размер или тип бумаги, или для выгрузки бумаги используйте нижнелицевой лоток.

Paper Out XXX YYY (Нет бумаги XXX YYY)

Нет бумаги в указанном источнике бумаги ( XXX ). Загрузите бумагу указанного размера ( YYY ) в источник бумаги.

Paper Set XXX YYY (Настройки бумаги XXX YYY)

Бумага, загруженная в указанный источник ( XXX ), не соответствует требуемому размеру бумаги ( YYY ). Замените заложенную бумагу бумагой правильного размера и нажмите кнопку Start/Stop (Старт/Стоп), чтобы возобновить печать. Либо нажмите кнопку Cancel Job (Отмена задания), чтобы отменить задание на печать.

Если нажать кнопку Start/Stop (Старт/Стоп) не поменяв бумагу, принтер будет печатать на загруженной бумаге, хотя она и не соответствует заявленному размеру.

Print Overrun (Переполнение печати)

Время, необходимое для обработки данных печати, превышает скорость печатающего механизма из-за чрезмерной сложности текущей страницы. Нажмите кнопку Start/Stop (Старт/Стоп) , чтобы возобновить печать. Либо нажмите кнопку Cancel Job (Отмена задания), чтобы отменить задание печати. Если это сообщение появится вновь, выберите On (Вкл.) в качестве значения параметра Page Protect (Защита страницы) в меню Setup (Настройка) панели управления.

Если вы продолжаете получать это сообщение, когда печатаете определенную страницу, попытайтесь упростить эту страницу, ограничив количество графического материала или сократив количество и размер шрифтов.

Также вы можете увеличить объем памяти принтера, как описано в разделе Модули памяти.

PS3 Hard Disk full (Область для PS3 на жестком диске заполнена)

Область памяти, выделенная для записи команд PostScript 3 на дополнительном накопителе на жестком диске, заполнена.

Чтобы удалить это предупреждение об ошибке, выберите пункт Clear Warning (Удалить предупреждения) в меню Reset (Сброс) на панели управления, или удалите загруженные PostScript шрифты с накопителя на жестком диске. Смотрите раздел Как получить доступ к меню панели управления для получения дополнительной информации.

RAM Check (Проверка ОЗУ)

Принтер проверяет оперативную память.

Ready (Готов)

Принтер готов принимать данные и печатать. С правой стороны этого сообщения показывается уровень оставшегося тонера.

Replace Toner (Замените тонер)

В картридже изображения закончился тонер и он должен быть заменен.

Для получения инструкций смотрите раздел Замена картриджа изображения.

Reserve JobCanceled (Резервное задание отменено)

Принтер не может сохранить данные задания на печать, используя функцию Резервное задание. Превышено максимальное число заданий, которые могут быть сохранены на жестком диске, или на диске больше нет свободного места для сохранения задания. Для сохранения нового задания на печать, удалите предыдущие сохраненные задания на печать. Также, если на диске сохранены конфиденциальные задания, напечатайте их, чтобы освободить дисковое пространство.

Чтобы снять это предупреждение об ошибке, выберите пункт Clear Warning (Удалить предупреждение) в меню Reset (Сброс) у панели управления. Смотрите раздел Как получить доступ к меню панели управления для получения дополнительной информации.

Reset (Сброс)

Настройки текущего интерфейса принтера сброшены, и буфер очищен от данных. Однако, другие интерфейсы все еще активны и сохраняют свои настройки и данные.

Reset All (Сбросить все)

Все установки принтера возвращены к настройкам по умолчанию, либо к последним сохраненным настройкам.

Reset to Save (Сброс для сохранения)

Установка в меню панели управления была изменена, пока принтер печатал. Нажмите кнопку Start/Stop (Старт/Стоп), чтобы снять это сообщение. Установка станет действительной после окончания печати.
Также, вы можете сбросить это сообщение, выполнив команду Reset (Сброс) или Reset All (Сбросить все) с помощью панели управления принтера. Однако, в этом случае, данные печати будут удалены.

ROM Check (Проверка ПЗУ)

Принтер тестирует ПЗУ.

Self Test (Автотест)

Принтер производит внутренний тест и инициализацию.

Service Req xyyy (Сервисная ошибка xyyy)

Обнаружена ошибка контроллера или механизма принтера. Выключите принтер. Подождите не менее пяти секунд и, затем, снова включите принтер. Если сообщение об ошибке появилось снова, запишите номер ошибки, обозначенный на ЖК-дисплее (xyyy) и выключите принтер, отключите кабель питания и обратитесь в авторизированный сервисный центр.

Stacker Error 002 (Ошибка выходного лотка 002)

Дополнительный выходной лоток был удален при включенном питании. Выключите питание, переустановите выходной лоток, затем включите питание снова.

Stacker Full (Дополнительный выходной лоток полон)

Дополнительный выходной лоток заполнен отпечатками. Удалите отпечатки из выходного лотка и нажмите на кнопку Start/Stop (Старт/Стоп), чтобы возобновить печать.

Status Sheet (Тестовая страница)

Принтер печатает тестовую страницу.

Sleep (Спящий режим)

Принтер находится в спящем режиме. Принтер выходит из этого режима, если он получает данные или если нажата кнопка Reset (Сброс).

Toner Low (Заканчивается тонер)

В картридже изображения осталось менее 10% тонера и он нуждается в замене.

Смотрите раздел Замена картриджа изображения для получения информации о замене картриджа изображения.

Если параметра TonerOut (Закончился тонер) установлено значение Stop (Стоп) в меню Setup (Настройка), вы продолжать печать пока не появится сообщение Replace Toner (Замените тонер). Мы рекомендуем не заменять картридж, когда в нем мало тонера, а ждать до появления сообщения о замене, потому что тонер может просыпаться из старого картриджа во время замены, если он в нем остался. Если отпечатки станут бледными, смотрите раздел Замена картриджа изображения для получения информации о замене картриджа изображения.

Примечание:

Замена картриджа изображения не обязательна при появлении сообщения Toner Low (Заканчивается тонер). Тонер, оставшийся в картридже изображения, при появлении этого сообщения, может просыпаться при его замене. Замените картридж изображения, когда появится сообщение Replace Toner (Замените тонер).

Unable Clear Error (Невозможно сбросить ошибку)

Принтер не может сбросить ошибку из-за того, что она все еще присутствует. Попытайтесь решить проблему еще раз.

Warming Up (Прогрев)

Принтер разогревается перед печатью.

Worn Fuser (Изношен блок термозакрепления)

Это сообщение означает, что ресурс блока термозакрепления закончился. Подготовьте новый блок термозакрепления для замены.

Смотрите раздел Замена блока термозакрепления для получения дополнительной информации.

Write Error ROM P (Ошибка записи ПЗУ P)

Принтер не может правильно записать данные в модуль ПЗУ. Вы не можете удалить модуль ПЗУ P, поскольку этот модуль содержит программу принтера. Обратитесь в авторизованный сервисный центр.

Writing ROM Р (Запись ПЗУ Р)

Принтер записывает данные в модуль ПЗУ, установленный в слот Р.

Источник

Коды ошибок, актуальные для Canon imagePROGRAF iPF670, iPF605, iPF770, iPF750, iPF710, iPF650, iPF700, iPF785, iPF610, iPF765, iPF680, iPF760, iPF510, iPF780, iPF600, iPF500, iPF685, iPF720, iPF670e, iPF671, iPF671e (для картриджей PFI-102, PFI-104, PFI-107).

Группы ошибок

Code Diagnosis Что значит
0181xxxx-xxxx Ink warning Некритичная ошибка чернил
0180xxxx-xxxx Printhead warning Некритичная ошибка печатающей головки
0184xxxx-xxxx Maintenance cartridge warning Некритичная ошибка картриджа
0134xxxx-xxxx GARO warning Некритичная ошибка растрового драйвера
0303xxxx-xxxx Cover error Ошибка крышки принтера
0301xxxx-xxxx
0306xxxx-xxxx
0386xxxx-xxxx		 Media error Ошибки загрузки носителя (например, бумаги)
0313xxxx-xxxx Sensors, fans, motors error Ошибки датчиков, моторов и вентиляторов
0380xxxx-xxxx Printhead error Ошибки печатающей головки
0381xxxx-xxxx
0383xxxx-xxxx		 Ink error Ошибки чернил
0384xxxx-xxxx Maintenance cartridge error Ошибки картриджа отработки
0387xxxx-xxxx Cutter unit error Ошибки резака
0389xxxx-xxxx Media take-up unit error Ошибки устройства приёма носителя
0390xxxx-xxxx Firmware error Ошибки прошивки
Exxx-xxxx Service call error Ошибки сервисного режима

Ошибки с кодами и расшифровкой

Сообщение на экране Код ошибки Проблема Способ устранения проблемы
Ink Level: Check 0180104-1000 BK ink tank near-empty Замените картриджи.
Ink Level: Check 0180101-1001 Y ink tank near-empty
Ink Level: Check 0180102-1002 M ink tank near-empty
Ink Level: Check 0180103-1003 C ink tank near-empty
Ink Level: Check 0180106-1006 MBK ink tank near-empty
Ink Level: Check 0180106-1007 MBK2 ink tank near-empty
Problem with Printhead.
Check printing results		 01800500-1010 Number of non-discharging nozzles in printhead: Warning level Очистите печатающие головки. Замените печатающие головки. Проверьте датчики печатающих головок.
Prepare for maint cart replacement. 01841001-281A Maintenance cartridge near-full Замените картридж обслуживания.
Prepare for parts replacement.
Call for service.		 Parts counter W1 level Проверьте датчик деталей в меню обслуживания.
Parts replacement time has passed.
Call for service.		 Parts counter W2 level After checking the parts counter in service mode, replace any part whose counter is nearing the error value.
После проверки датчика деталей в сервисном меню, замените деталь, указанную в ошибке.
GARO W1221 01341221-1030 GARO (image mode): Unknown command Verify the transmitted data before reprinting.
Проверьте загруженные данные перед повтором печати.
GARO W1222 01341222-1031 GARO (image mode): Invalid parameter count (no parameters)
GARO W1223 01341223-1032 GARO (image mode): Required parameter missing
GARO W1225 01341225-1034 GARO (image mode): Other warning
GARO W1226 01341226-103A GARO (image mode): Image processing table error
GARO W1231 01341231-1035 GARO (setup): Unknown command
GARO W1232 01341232-1036 GARO (setup): Invalid parameter count
GARO W1233 01341233-1037 GARO (setup): Required parameter missing
GARO W1234 01341234-1038 GARO (setup): Data out of bounds
GARO W1235 01341235-1039 GARO (setup): Other warning
End of paper feed. Cannot feed paper more. Forced feed limit Check the remaining quantity of roll media.
Проверьте количество бумаги.
This type of paper is not compatible with HP-GL/2. 01860006-1015 Non-support paper of HP-GL/2 Замените бумагу на совместимую.
Exchange for the compatible paper to HP-GL/2.
GL2:W0501
The memory is full.		 01340501-1040 Memory full (HP-GL/2) Проверьте, нет ли области печати без изображения. Проверьте загруженные данные перед повтором запуска печати.
Check if there is the non-image area of the print. Verify the transmitted data before reprinting.
GL2:W0904
The memory is full.		 01340904-1048 Overflow of Polygon buffer (HP-GL/2)
GL2:W0903
The memory is full.		 01340903-1047 Overflow of replot buffer (HP-GL/2)
GL2:W0502
The parameter is out of range.		 01340502-1041 Invalid parameter (HP-GL/2) Проверьте загруженные данные перед повтором печати.
Verify the transmitted data before reprinting.
GL2:W0504
This command is not supported.		 01340504-1043 Invalid command (HP-GL/2)
Mail box nearly full.
Delete unwanted data		 011A1001-2901 The free hard disk space left for Personal Boxes in the printer’s hard disk does not have more than 1 GB, combined. Удалите ненужные задания в личных блоках заданий.
Delete unneeded jobs stored in Personal Boxes.
Mail box full.
Now printing without saving data.		 01861003-2902 100 jobs are stored in the Personal Box. Удалите ненужные задания в личных блоках заданий.
Delete unneeded jobs stored in Personal Boxs.
Not much ink is left.
Prepare to replace the ink.		 01810103-1003 C ink tank near-empty Замените синий картридж.
Renew the C ink tank
Not much ink is left.
Prepare to replace the ink.		 01810102-1002 M ink tank near-empty Замените пурпурный картридж
Renew the M ink tank.
Not much ink is left.
Prepare to replace the ink.		 01810101-1001 Y ink tank near-empty Замените желтый картридж.
Renew the Y ink tank.
Not much ink is left.
Prepare to replace the ink.		 01810106-1006 MBK ink tank near-empty Замените матовый черный картридж.
Renew the MBK ink tank.
Not much ink is left.
Prepare to replace the ink.		 01810104-1000 BK ink tank near-empty Замените фото-черный картридж.
Renew the BK ink tank.
Ink tank is empty.
Replace the ink tank.		 01810303-1403 C ink tank empty Замените синий картридж.
Renew the C ink tank.
Ink tank is empty.
Replace the ink tank.		 01810302-1402 M ink tank empty Замените пурпурный картридж.
Renew the M ink tank.
Ink tank is empty.
Replace the ink tank.		 01810301-1401 Y ink tank empty Замените желтый картридж.
Renew the Y ink tank.
Ink tank is empty.
Replace the ink tank.		 01810306-1406 MBK ink tank empty Замените матовый черный картридж.
Renew the MBK ink tank.
Ink tank is empty.
Replace the ink tank.		 01810304-1400 BK ink tank empty Замените фото-черный картридж.
Renew the BK ink tank.
No ink tank loaded.
Check ink tank.		 01810103-1413 C ink tank removal Вставьте синий картридж.
Attach the C ink tank.
No ink tank loaded.
Check ink tank.		 01810102-1412 M ink tank removal Вставьте пурпурный картридж.
Attach the M ink tank.
No ink tank loaded.
Check ink tank.		 01810101-1411 Y ink tank removal Вставьте желтый картридж.
Attach the Y ink tank.
No ink tank loaded.
Check ink tank.		 01810106-1416 MBK ink tank removal Вставьте матовый черный картридж.
Attach the MBK ink tank.
No ink tank loaded.
Check ink tank.		 01810104-1410 BK ink tank removal Вставьте фото-черный картридж.
Attach the BK ink tank.
The paper is too small. 013200D2-1051 Size clip error Проверьте формат загруженной бумаги. Замените бумагу.
Check the media size check. Change the media size.
Maximum jobs stored.
Delete unwanted data.		 011A1006-2907 Saved jobs exceed the Personal Box capacity. Нажмите кнопку “стоп” чтобы отменить задание. Удалите задания из очереди. Удалите ненужные задания, хранящиеся на жестком диске.
Press the stop button to cancel the print job. Delete print jobs from the queue.
Delete unneeded jobs stored on the hard disk.
PHead needs cleaning.
Press Online to clear error.		 03800500-280C Printhead found to have many non-discharging nozzles during a non-discharging inspection (printing paused) Очистите печатающую головку. Проверьте состояние дюз через сервисное меню. Замение печатающую головку.
Clean the printhead. Identify the nozzles in a nozzle check pattern. Replace the printhead.
Paper size not detected.
Lift the release lever and reload the paper.		 03010000-200C Unable to detect the leading end of paper Проверьте край бумаги. Перезагрузите бумагу.
Check the leading end of paper. Reload the paper.
Leading edge detection error.
Lift the release lever and align leading edge with orange line.		 03010000-200D Unable to detect the trailing end of cut sheet Проверьте длину листа. Проверьте, нет ли замятия.
Check the sheet length. Check to see if paper has not jammed.
Paper size not detected.
Lift the release lever and reload the paper.		 03010000-2017 Paper (right) edge detection error Проверьте правый край бумаги. Выберите верный тип бумаги.
Check the right edge of paper. Check the paper type.
Paper size not detected.
Lift the release lever and reload the paper.		 03010000-2018 Paper (left) edge detection error Проверьте левый край бумаги. Выберите правильный тип бумаги.
Check the left edge of paper.
Check the paper type.
Cannot adjust printhead.
Press Online to clear the error and readjust printhead.		 03863000-2820 Printhead registration unadjustable Проверьте бумагу на отсутствие пятен. Проверьте, нет попадает ли солнечный свет на отпечаток. Прочистите печатающую головку.
Check the paper on which a pattern is printed for smears. Check the environment for interferences from outside light.
Clean the printhead.
Cannot adjust printhead.
Press Online to clear the error and readjust printhead.		 03863000-2821 LF unadjustable Проверьте бумагу на отсутствие пятен. Проверьте, нет попадает ли солнечный свет на отпечаток. Прочистите печатающую головку.
Check the paper on which a pattern is printed for smears. Check the environment for interferences from outside light.
Clean the printhead.
Cannot print as specified.
Lift the release lever and replace paper with A4/ LTR (vertical) or larger.		 03010000-2E1F Undersized paper loaded for internal printing (A4 or larger) Замените бумагу на формат A4/Letter или любую большего формата.
Replace with A4/Letter or any larger-sized paper.
Cannot print as specified.
Lift the release lever and replace paper with A3/ Ledger (vertical) or larger.		 03010000-2E1F Undersized paper loaded for internal printing (A3 or larger) Замените бумагу на формат A3/11″x17″ или любую большего формата.
Replace with A3/11″x17″ or any larger-sized paper.
Cannot print as specified.
Lift the release lever and replace roll with 10 in. wide or larger roll.		 03010000-2E1F Undersized paper loaded for internal printing (roll media) Замените бумагу на рулон шириной не меньше 10 дюймов.
Replace with roll media at least 10 inches in width.
Cannot detect paper
Remove paper and press Load/Eject.		 03010000-2E25 Paper jam while feeding/ejecting/printing Устраните замятие и перезагрузите бумагу.
Remove the paper jam and reload the paper.
Cannot feed paper
Lift the release lever and reload paper.		 03010000-2E27 Paper jam during feeding/printing/ejection Перезагрузите бумагу.
Reload the paper.
This paper cannot be used.
Check supported paper sizes.		 03010000-200E Undersized paper (cut sheets/roll media) Замените бумагу на больший формат.
Replace with larger-sized paper.
This paper cannot be used.
Check supported paper sizes.		 03010000-200F Oversized paper (cut sheets/roll media) Замените бумагу на меньший формат.
Replace with smaller-sized paper.
Use another paper.
Press Online to clear the error.		 03010000-2F33 Unadjustable because of transparent media Замените бумагу на совместимую.
Replace with adjustable media.
Paper loaded askew.
Lift the release lever.		 03016000-2010 Skew Исправьте наклон бумаги и перезагрузите ее.
Correct the skew in the paper and reload it.
Paper size not detected.
Reload paper.		 03010000-200A Unable to detect the paper width (Paper loaded at an improper position) Перезагрузите бумагу.
Reload the paper
Paper jam.
Press Load/Eject and reload the paper.		 03010000-2E27 Paper jam during feeding/printing/ejection Перезагрузите бумагу.
Reload the paper
Paper size not detected.
Lift the release lever and reload the paper.		 03010000-200C Roll media loading size detection failure Перезагрузите рулонный носитель.
Reload the roll media.
Cannot adjust eccentric.
Press Online to clear the error.		 03863000-2822 Eccentricity correction disabled Проверьте, нет ли замятия бумаги.
Check to see if paper has not jammed.
Sheet printing is selected.
Press Load/Eject and load sheets.		 03860002-2E02 Data with a cut sheet specification has been received but no cut sheets are loaded. Загрузите листы бумаги в лоток.
Load cut sheets at the paper tray port.
Roll printing is selected, but sheets are loaded.
Press OK, remove the sheets, and load a roll.		 03860002-2E0A Data with a roll media specification has been received when a cut sheet tray is loaded. Замените рулонный носитель.
Replace with roll media.
Roll printing is selected.
Press Load/Eject and load a roll.		 03060A00-2E00 Data with a roll media specification has been received but no roll media are loaded. Загрузите рулонный носитель.
Load roll media.
No Roll Feed Unit.
Turn printer off and install roll feed unit.		 03060A00-2E0E Roll media unit not installed Загрузите рулонный носитель.
Install the roll media unit.
The roll is empty.
Lift the release lever and replace the roll.		 03060A00-2E1B Roll media end Загрузите новый рулон.
Renew the supply of roll media.
Wrong paper feed slot for this paper type.
Press Load/Eject and reload the paper.		 03061000-2E15 Paper type mismatch Проверьте тип бумаги и перезагрузите ее.
Check the type of paper that can be fed and reload the paper.
Manual printing is selected, but a roll is loaded.
Press Load/Eject and remove the roll.		 03860001-2E0C Data with a cut sheet specification has been received when roll media are loaded. Загрузите листы бумаги в лоток.
Load cut sheets at the paper tray port.
Hardware error.
03130031-2E23
Turn off printer, wait, then turn on again.		 03130031-2E23 Cutter unit failure Проверьте резак.
Check the cutter unit.
Hardware error.
03130031-2E14
Turn off printer, wait, then turn on again.		 03130031-2F14 Writing to the ASIC register disabled Замените главную плату контроллера.
Replace the main controller PCB
Hardware error.
03130031-2E16
Turn off printer, wait, then turn on again.		 03130031-2F16 Mist fan error Проверьте вентилятор.
Check the mist fan.
Hardware error.
03130031-2E17
Turn off printer, wait, then turn on again.		 03130031-2F17 Suction fan lock detection error Проверьте всасывающий вентилятор.
Check the suction fan.
Hardware error.
03130031-2E20
Turn off printer, wait, then turn on again.		 03130031-2F20 Purge motor cam position error Проверьте блок очистки.
Check the purge unit.
Hardware error.
03130031-2E22
Turn off printer, wait, then turn on again.		 03130031-2F22 Pump travel timeout Проверьте блок очистки.
Check the purge unit.
Hardware error.
03130031-2E23
Turn off printer, wait, then turn on again.		 03130031-2F23 Purge motor error Pump inoperable Проверьте блок очистки.
Check the purge unit.
Hardware error.
03130031-2E25
Turn off printer, wait, then turn on again.		 03130031-2F25 Unable to detect the carriage motor home position Проверьте каретку. Проверьте датчики на наличие пятен.
Check the carriage unit. Check the linear encoder for smears.
Hardware error.
03130031-2E26
Turn off printer, wait, then turn on again.		 03130031-2F26 Carriage inoperable Проверьте каретку и окружающие ее части.
Check the carriage unit and surrounding parts.
Hardware error.
03130031-2E27
Turn off printer, wait, then turn on again.		 03130031-2F27 Carriage travel timeout Проверьте каретку и окружающие ее части.
Check the carriage unit and surrounding parts.
Hardware error.
03130031-2E1F
Turn off printer, wait, then turn on again.		 03130031-2F1F Pump cam sensor error Проверьте блок очистки.
Check the purge unit.
Hardware error.
03130031-2E2A
Turn off printer, wait, then turn on again.		 03130031-2F2A Unable to detect the feed roller home position Проверьте датчики ролика подачи бумаги и окружающие его части. Проверьте, не замята ли бумага.
Check the feed roller encoder and surrounding part. Check to see if paper has not jammed.
Hardware error.
03130031-2E29
Turn off printer, wait, then turn on again.		 03010000-2F29 Feed motor timeout (Roll media) Проверьте ролик подачи бумаги. Проверьте рулон бумаги. Проверьте, нет ли замятия бумаги.
Check the roll feed unit. Check roll media. Check to see if paper has not jammed in the printer.
Hardware error.
03130031-2E2E
Turn off printer, wait, then turn on again.		 03130031-2F2E Roll travel timeout Проверьте ролик подачи бумаги.
Check the roll feed unit.
Hardware error.
03130031-4027
Turn off printer, wait, then turn on again.		 03130031-4027 Lift travel timeout error Проверьте каретку и окружающие ее части.
Check the carriage unit and surrounding parts.
Hardware error.
03130031-2E13
Turn off printer, wait, then turn on again.		 03130031-2F13 A/D converter external trigger output stop detection hardware error 1 Попробуйте очистить ленту энкодера, а также очистите направляющую каретки. Эта ошибка распространена на широкоформатных принтерах Canon и обычно устраняется путем очистки направляющей и ленты. Направляющая каретки (рельс) должен быть сухим.Если это не поможет – нужно менять печатающую голову.
Hardware error.
03130031-2F32
Turn off printer, wait, then turn on again.		 03130031-2F32 Multi sensor error Проверьте, не попадает ли свет на устройство. Замените мультисенсорный блок. Check the environment for interferences from outside light.
Replace the multi sensor unit.
Hardware error.
03130031-2F3A
Turn off printer, wait, then turn on again.		 03130031-2F3A Valve motor error Проверьте блок подачи чернил.
Check the ink supply unit.
Hardware error.
03130031-2F3B
Turn off printer, wait, then turn on again.		 03130031-2F3B CS communication error Вытащите чернильные картриджи, затем снова вставьте их. Проверьте главную плату контроллера.
Remove the ink tanks and then reload them. Check the main controller PCB.
Hardware error.
03130031-2F70
Turn off printer, wait, then turn on again.		 03130031-2F70 Ошибка заполнения промежуточных чернильных ёмкостей. Как устранить
Hardware error.
03130031-2F71
Turn off printer, wait, then turn on again.		 03130031-2F71 Ошибка заполнения промежуточной чернильной ёмкости (левой). Как устранить
Hardware error.
03130031-2F72
Turn off printer, wait, then turn on again.		 03130031-2F72 Ошибка заполнения промежуточной чернильной ёмкости (правой). Как устранить
Hardware error.
03130031-260E
Turn off printer, wait, then turn on again.		 03130031-260E Gap detection error Проверьте каретку и окружающие ее части. Замените главную плату контроллера.
Check the carriage unit and surrounding parts. Replace the main controller PCB.
Hardware error.
03130031-2618
Turn off printer, wait, then turn on again.		 03130031-2618 VH voltage error Проверьте блок питания.
Check the power supply unit.
Hardware error.
03130031-260F
Turn off printer, wait, then turn on again.		 03130031-260F Gap reference surface error Replace the reference surface sheet.
Roll feed unit error
Turn off printer and check roll feed unit		 03060B00-2E24 Roll feed unit failure Замените блок подачи рулона.
Replace the roll feed unit.
Unknown file. Check file format.
Turn off printer, wait a while, then turn it on again.		 03900001-4049 ROM data for another model has been transferred. Загрузите верные данные.
Transmit valid ROM data.
Unknown file. Check file format.
Turn off printer, wait a while, then turn it on again.		 03900001-4042 MIT data transfer failure Проверьте данные перед загрузкой.
Verify the validity of MID data before transferring it.
Hardware error.
03130031-2F2B
Turn off printer, wait, then turn on again.		 03130031-2F2B LF operation failure Проверьте, не застряла ли бумага. Проверьте двигатель подачи и ролик подачи.Check to see if paper has not jammed. Check the feed motor and feed roller.
Printhead error
Open top cover and replace the printhead.		 03800200-2802 Invalid printhead installed Замените печатающую головку.
Replace printhead
Printhead error
Open top cover and replace the right printhead.		 03800300-2801 Printhead DI compensation failure Замените печатающую головку.
Replace printhead
Printhead error
Open top cover and replace the right printhead.		 03800400-2803 Printhead EEPROM error Замените печатающую головку.
Replace printhead
Hardware error.
03800500-2F40
Turn off printer, wait, then turn on again.		 03800500-2F40 The non-discharge of all colors and chips(A/B, EVEN/ODD) and nozzles is detected (проблема с поступлением чернил в/из печатающей головки.) Проверьте трубки для чернил и окружающие детали.
Проверьте блок очистки печатающей головки и окружающие детали.
Проверьте датчик управления головкой и окружающие детали.
Убедитесь, что печатающая головка установлена правильно.
Если визуально все чисто и корректно подключено, нужно пробовать:
Заменить датчик управления головкой.
Заменить главную плату контроллера.
Замените печатающую головку.
Замените каретку.
Hardware error.
03800500-2F2F
Turn off printer, wait, then turn on again.		 03800500-2F2F Non-discharging error Проверьте датчик управления печатающей головкой.
Замените датчик управления печатающей головкой.
Замените печатающую головку.
Identify the head management sensor unit
Replace the head management sensor unit
Replace the printhead
Hardware error.
03800500-2F30
Turn off printer, wait, then turn on again.		 03800500-2F30 Non-discharging position adjustment error Проверьте датчик управления печатающей головкой.
Замените датчик управления печатающей головкой.
Замените печатающую головку.
Identify the head management sensor unit
Replace the head management sensor unit
Replace the printhead
Ink tank is empty.
Press OK and replace ink tank.		 03810104-2500 Bk ink tank empty Замените картридж BK
Renew the Bk ink tank
Ink tank is empty.
Press OK and replace ink tank.		 03810101-2501 Y ink tank empty Замените картридж Y.
Renew the Y ink tank
Ink tank is empty.
Press OK and replace ink tank.		 03810102-2502 M ink tank empty Замените картридж M.
Renew the M ink tank
Ink tank is empty.
Press OK and replace ink tank.		 03810103-2503 C ink tank empty Замените картридж C.
Renew the C ink tank
Ink tank is empty.
Press OK and replace ink tank.		 03810106-2506 MBk ink tank empty Замените картридж MBK.
Renew the MBk ink tank
Ink tank is empty.
Press OK and replace ink tank.		 03810106-2507 MBk2 ink tank empty Замените картридж MBK.
Renew the MBk ink tank
Ink insufficient.
Press OK and replace ink tank.		 03810204-2580 Low on the Bk ink tank (as during cleaning) Замените на заполненный картридж BK
Replace with a fully replenished Bk ink tank
Ink insufficient.
Press OK and replace ink tank.		 03810201-2581 Low on the Y ink tank (as during cleaning) Замените на заполненный картридж Y
Replace with a fully replenished Y ink tank
Ink insufficient.
Press OK and replace ink tank.		 03810202-2582 Low on the M ink tank (as during cleaning) Замените на заполненный картридж M
Replace with a fully replenished M ink tank
Ink insufficient.
Press OK and replace ink tank.		 03810203-2583 Low on the C ink tank (as during cleaning) Замените на заполненный картридж C
Replace with a fully replenished C ink tank
Ink insufficient.
Press OK and replace ink tank.		 03810206-2586 Low on the MBk ink tank (as during cleaning) Замените на заполненный картридж MBK
Replace with a fully replenished MBk ink tank
Ink insufficient.
Press OK and replace ink tank.		 03810204-2590 Low on the Bk ink tank (during pre-printing checks) Замените на заполненный картридж BK
Replace with a fully replenished Bk ink tank
Ink insufficient.
Press OK and replace ink tank.		 03810201-2591 Low on the Y ink tank (during pre-printing checks) Замените на заполненный картридж Y
Replace with a fully replenished Y ink tank
Ink insufficient.
Press OK and replace ink tank.		 03810202-2592 Low on the M ink tank (during pre-printing checks) Замените на заполненный картридж M
Replace with a fully replenished M ink tank
Ink insufficient.
Press OK and replace ink tank.		 03810203-2593 Low on the C ink tank (during pre-printing checks) Замените на заполненный картридж C
Replace with a fully replenished C ink tank
Ink insufficient.
Press OK and replace ink tank.		 03810206-2596 Low on the MBk ink tank (during pre-printing checks) Замените на заполненный картридж MBK
Replace with a fully replenished MBk ink tank
Ink tank error.
Press OK and replace ink tank.		 03830204-2540 Bk ink tank ID error Замените картридж BK на подходящий.
Replace with a valid Bk ink tank
Ink tank error.
Press OK and replace ink tank.		 03830201-2541 Y ink tank ID error Замените картридж Y на подходящий.
Replace with a valid Y ink tank
Ink tank error.
Press OK and replace ink tank.		 03830202-2542 M ink tank ID error Замените картридж M на подходящий
Replace with a valid M ink tank
Ink tank error.
Press OK and replace ink tank.		 03830203-2543 C ink tank ID error Замените картридж C на подходящий.
Replace with a valid C ink tank
Ink tank error.
Press OK and replace ink tank.		 03830206-2546 MBk ink tank ID error Замените картридж MBK на подходящий.
Replace with a valid MBk ink tank
Ink tank error.
Press OK and replace ink tank.		 03830206-2547 MBk2 ink tank ID error Замените картридж MBK на подходящий.
Replace with a valid MBk ink tank
No ink tank loaded.
Press OK and check ink tank.		 03830104-2520 BK ink tank not installed Установите картридж BK.
Install a Bk ink tank
No ink tank loaded.
Press OK and check ink tank.		 03830101-2521 Y ink tank not installed Установите картридж Y.
Install a Y ink tank
No ink tank loaded.
Press OK and check ink tank.		 03830102-2522 M ink tank not installed Установите картридж M.
Install a M ink tank
No ink tank loaded.
Press OK and check ink tank.		 03830103-2523 C ink tank not installed Установить картридж C.
Install a C ink tank
No ink tank loaded.
Press OK and check ink tank.		 03830106-2526 MBK ink tank not installed Установите картридж MBK.
Install a MBk ink tank
No ink tank loaded.
Press OK and check ink tank.		 03830106-2527 MBK2 ink tank not installed Установите картридж MBK.
Install a MBk ink tank
Top cover is open.
Turn off printer, wait a while, and turn it on again.		 03031000-2F38 Top cover abnormally open Закройте верхнюю крышку и включите принтер заново.
Close the top cover and turn on the printer again.
Ink tank cover is open.
Turn off printer, wait a while, and turn it on again.		 03031000-2E10 Ink tank cover abnormally open Закройте крышку картриджного отсека и заново включите принтер.
Close the ink tank cover and turn on the printer again.
Maintenance cartridge full.
Replace the maintenance cartridge.		 03841001-2819 Maintenance cartridge full Замените картридж обслуживания.
Renew the maintenance cartridge.
No Maintenance
Cartridge capacity.
Replace the maintenance cartridge.		 03841001-281B Not enough space in the maintenance cartridge prior to cleaning Замените картридж обслуживания.
Replace the maintenance cartridge.
Maintenance cartridge problem.
Replace the maintenance cartridge.		 03841201-2816 Maintenance cartridge EEPROM error Замените картридж обслуживания.
Renew the maintenance cartridge.
Maintenance cartridge problem.
Replace the maintenance cartridge.		 03841201-2817 Maintenance cartridge ID error Замените картридж обслуживания.
Renew the maintenance cartridge.
Borderless printng not possible.
Check roll position.
Online: Print Load/Eject:
Change Paper		 03861001-2405 Paper loaded at a position inaccessible for borderless printing Проверьте, установлен ли ограничитель для печати без полей. Перезагрузите бумагу.
Check to see if a borderless printing spacer is installed. Reload the paper.
Borderless printng not possible.
Check paper size setting.
Online: Print
Load/Eject: Change Paper		 03861001-2406 Data unfit for borderless printing Проверьте размер бумаги. Замените бумагу.
Check the paper size. Change the paper size.
Insufficient paper for job
Online: Print
Stop: Stop Printing
Load/Eject: Change Paper		 03862000-2E09 Not enough roll media on remaining roll media quantity detection Возобновите подачу бумаги.
Renew the supply of roll media.
Cannot cut paper.
Lift the release lever and reload the paper.		 03870001-2015 Cutting failure Отрежьте бумагу вручную. Проверьте нож.
Cut paper manually. Check the cutter.
Cannot adjust optic axis.
Press Online to clear the error.		 03863000-2824 Optical axis error Проверьте мультидатчик. Проверьте датчик управления печатающей головкой.
Check the multi sensor.
Check the head management sensor.
This type of paper is not compatible with HP-GL/ 2.
Online: Print
Stop: Stop Printing
Load/Eject: Change Paper		 03061000-2E15 Non-support media of HP-GL/2 Замените бумагу на совместимую с HP-GL/2.
Exchange for the compatible paper to HP-GL/2 before reprinting.
Mail box full.
Delete unwanted data on your computer to resume printing.
Press Stop to cancel printing.		 031A1001-2905 The job store executed when the free hard disk space left for Personal Boxes in the printer’s hard disk is full. Удалите ненужные задачи из личного блока заданий.
Delete unneeded jobs stored in Personal Boxes.
Mail box full.
Cannot save. Delete unwanted data on your computer to resume printing.
Press Stop to cancel printing.		 031A1006-2906 The store executed when 32 jobs are stored in the Personal Box. Удалите ненужные задачи из личного блока заданий. Delete unneeded jobs stored in Personal Boxes.
Hard disk error.
Press OK to reformat		 031A1002-2908 Hard disk format error Нажмите кнопку ОК для форматирования жесткого диска. Когда форматирование будет завершено, принтер автоматически перезагрузится.
Press the [OK] button to start reformatting the hard disk. When formatting is finished, the printer automatically restarts.
File read error.
Turn off printer, wait a while, and turn it on again.
Invalid files will be deleted.		 031A1002-2909 Hard disk file error Перезагрузите принтер. Только поврежденные файлы будут удалены, и принтер перезагрузится.
Restart the printer. Only the corrupted files will be deleted, and the printer will restart.
Hardware error. 03800500-2F31
Turn off printer, wait, then turn on again.		 03800500-2F31 Non-discharge detection optical axis error Проверьте датчик управления печатающей головкой. Замените датчик управления печатающей головкой. Замените печатающую головку.
Check the head management sensor. Replace the head management sensor. Replace the printhead.
Hardware error. 03130031-2F3C
Turn off printer, wait, then turn on again.		 03130031-2F3C LF pressure error Проверьте прижимной ролик и окружающие его части. Замените узел привода прижимного ролика.
Check the pinch roller and surrounding part. Replace the pinch roller pressure drive unit.
No printhead
Install printhead.		 03800100-2800 Printhead not installed Установите печатающую головку.
Install the printhead.
Wrong printhead. Open top cover and replace the printhead. 03800200-2811 Printhead version error Замените печатающую головку.
Replace the printhead.
No maintenance cartridge.
Check the maintenance cartridge.		 03841101-2818 Mauntenance cartridge not installed Установите картридж обслуживания.
Install the maintenance cartridge.
This type of media is not compatible with HP-GL/ 2. 03860006-2825 Paper type mismatch at HP-GL/2 printing Замените бумагу на совместимую с HP-GL2 перед возобновлением печати. Exchange for the compatible paper to HP-GL/2 before reprinting.
Cannot cut paper.
Lift the release lever and reload the paper.		 03870001-2019 Cut failure (during jam occure) Проверьте резак и окружающие его части. Замените резак.
Check the cutter unit and surrounding part. Replace the cutter.
Insufficient paper for job 03862001-2E31 Not enough roll media Возобновите подачу бумаги.
Renew the supply of roll media.
Paper jam.
Manually rewind roll all the way and press OK.		 03010000-2E3A Madia load failure Проверьте блок захвата и подачи бумаги. Проверьте, нет ли замятия бумаги.
Check the pick-up unit and roll media. Check to see if paper has not jammed.
Sheet printing is selected. Press Load/Eject and load sheets. 03060100-2E02 Cut sheet in not set Загрузите листы бумаги в лоток.
Load cut sheets at the paper tray port.
Borderless printng not possible. Check supported paper. 03861001-2408 Borderless printing disabled (unsupported size) Проверьте размер носителя.
Check the media size. Change the media size.
Borderless printng not possible. Paper stretched or shrank.
Confirm usage cond. of the paper.		 03861001-2407 Borderless printing disabled (engine detection) Перезагрузите бумагу.
Reload the paper.
Roll printing is selected. Press Load/Eject and load a roll. 03060A00-2E35 Roll media is not loaded for internal printing. Перезагрузите рулог бумаги.
Reload the roll media.

Ошибки в сервисном режиме

Code Description Action
E141-4046 Number of recovery rotations reaching 50,000 or more Замените комплект очистки, затем обновите счетчик деталей в сервисном режиме.
Replace the purge kit, and then clear the parts counter in the service mode.
E146-4001 Borderless/flow idle ejection/mist recovery count error Замените блок для отработанных чернил или вентилятор тумана или поглотитель отработанных чернил или мультисенсор, а затем обновите счетчик запчастей в сервисном режиме.
Replace the waste ink tank unit or mist fan or waste ink absorber or multi sensor reference, and then clear the parts counter in the service mode.
E161-403E Abnormal temperature rise in printhead Замените печатающую головку.
Replace the printhead.
E194-404A Non-discharging nozzle count error Замените блок датчика управления головкой, а затем очистите счетчик деталей в сервисном режиме.Replace the head management sensor unit, and then clear the parts counter in the service mode.
E196-4040 Checksum error Замените главную плату контроллера.
Replace the main controller PCB.
E196-4041 Flash memory erase error Замените главную плату контроллера.
Replace the main controller PCB.
E196-4042 Flash memory write error Замените главную плату контроллера
Replace the main controller PCB.
E196-4045 EEPROM write error Замените главную плату контроллера.
Replace the main controller PCB.
E196-404C Serial number mismatch between boards Execute PCB replacement mode or replace the main controller PCB.
E196-404D Machine ID mismatch between boards Замените главную плату контроллера
Replace the main controller PCB.
E196-404E EEPROM read error Замените главную плату контроллера.
Replace the main controller PCB.
E198-401C RTC error Замените литиевую батарею или замените главную плату контроллера.Replace the lithium battery or replace the main controller PCB.
E198-401D RTC low battery error Замените литиевую батарею или замените главную плату контроллера.Replace the lithium battery or replace the main controller PCB.
E198-401E RTC clock stop Замените литиевую батарею или замените главную плату контроллера.Replace the lithium battery or replace the main controller PCB.
E199-404B Temperature/humidity sensor board connector out of position Проверьте разъем платы датчика температуры / влажности или замените плату.Check the temperature/humidity sensor board connector or replace the board.
E602-401A HDD failure Замените жесткий диск.
Replace the HDD unit.
E602-401B HDD connection error Проверьте разъем жесткого диска. Замените жесткий диск.
Check the HDD connector/Replace the HDD unit.
E144-4047 Number of carrriage scan operation is full Замените рулонный блок, затем обновите счетчик деталей в сервисном меню.
Replace the tube unit, and then clear the parts counter in the service mode.
E144-4048 Printhead ink filling failure Замените печатающую головку.
Replace the printhead.
E196-4043 Memory error Выполните обновление прошивки или замените главную плату контроллера.Execute firmware update or replace the main controller PCB.
E196-4044 Firmware size error Выполните обновление прошивки или замените главную плату контроллера.Execute firmware update or replace the main controller PCB.

Сообщение на экране Код ошибки Проблема Способ устранения проблемы Ink Level: Check 0180104-1000 BK ink tank near-empty Renew the ink tanks. Ink Level: Check 0180101-1001 Y ink tank near-empty Ink Level: Check 0180102-1002 M ink tank near-empty Ink Level: Check 0180103-1003 C ink tank near-empty Ink Level: Check 0180106-1006 MBK ink tank near-empty Ink Level: Check 0180106-1007 MBK2 ink tank near-empty Problem with Printhead.
Check printing results 01800500-1010 Number of non-discharging nozzles in printhead: Warning level Clean the printheads. Renew the printheads. Identify the head management sensor unit. Prepare for maint cart replacement. 01841001-281A Maintenance cartridge near-full Replace the maintenance cartridge. Prepare for parts replacement.
Call for service.   Parts counter W1 level Check the parts counter in service mode. Parts replacement time has passed.
Call for service.   Parts counter W2 level After checking the parts counter in service mode, replace any part whose counter is nearing the error value. GARO W1221 01341221-1030 GARO (image mode): Unknown command Verify the transmitted data before reprinting. GARO W1222 01341222-1031 GARO (image mode): Invalid parameter count (no parameters) GARO W1223 01341223-1032 GARO (image mode): Required parameter missing GARO W1225 01341225-1034 GARO (image mode): Other warning GARO W1226 01341226-103A GARO (image mode): Image processing table error GARO W1231 01341231-1035 GARO (setup): Unknown command GARO W1232 01341232-1036 GARO (setup): Invalid parameter count GARO W1233 01341233-1037 GARO (setup): Required parameter missing GARO W1234 01341234-1038 GARO (setup): Data out of bounds GARO W1235 01341235-1039 GARO (setup): Other warning End of paper feed. Cannot feed paper more.   Forced feed limit Check the remaining quantity of roll media. This type of paper is not compatible with HP-GL/2. 01860006-1015 Non-support paper of HP-GL/2 Exchange for the compatible paper to HP-GL/2. GL2:W0501
The memory is full. 01340501-1040 Memory full (HP-GL/2) Check if there is the non-image area of the print. Verify the transmitted data before reprinting. GL2:W0904
The memory is full. 01340904-1048 Overflow of Polygon buffer (HP-GL/2) GL2:W0903
The memory is full. 01340903-1047 Overflow of replot buffer (HP-GL/2) GL2:W0502
The parameter is out of range. 01340502-1041 Invalid parameter (HP-GL/2) Verify the transmitted data before reprinting. GL2:W0504
This command is not supported. 01340504-1043 Invalid command (HP-GL/2) Mail box nearly full.
Delete unwanted data 011A1001-2901 The free hard disk space left for Personal Boxes in the printer’s hard disk does not have more than 1 GB, combined. Delete unneeded jobs stored in Personal Boxes. Mail box full.
Now printing without saving data. 01861003-2902 100 jobs are stored in the Personal Box. Delete unneeded jobs stored in Personal Boxs. Not much ink is left.
Prepare to replace the ink. 01810103-1003 C ink tank near-empty Renew the C ink tank. Not much ink is left.
Prepare to replace the ink. 01810102-1002 M ink tank near-empty Renew the M ink tank. Not much ink is left.
Prepare to replace the ink. 01810101-1001 Y ink tank near-empty Renew the Y ink tank. Not much ink is left.
Prepare to replace the ink. 01810106-1006 MBK ink tank near-empty Renew the MBK ink tank. Not much ink is left.
Prepare to replace the ink. 01810104-1000 BK ink tank near-empty Renew the BK ink tank. Ink tank is empty.
Replace the ink tank. 01810303-1403 C ink tank empty Renew the C ink tank. Ink tank is empty.
Replace the ink tank. 01810302-1402 M ink tank empty Renew the M ink tank. Ink tank is empty.
Replace the ink tank. 01810301-1401 Y ink tank empty Renew the Y ink tank. Ink tank is empty.
Replace the ink tank. 01810306-1406 MBK ink tank empty Renew the MBK ink tank. Ink tank is empty.
Replace the ink tank. 01810304-1400 BK ink tank empty Renew the BK ink tank. No ink tank loaded.
Check ink tank. 01810103-1413 C ink tank removal Attach the C ink tank. No ink tank loaded.
Check ink tank. 01810102-1412 M ink tank removal Attach the M ink tank. No ink tank loaded.
Check ink tank. 01810101-1411 Y ink tank removal Attach the Y ink tank. No ink tank loaded.
Check ink tank. 01810106-1416 MBK ink tank removal Attach the MBK ink tank. No ink tank loaded.
Check ink tank. 01810104-1410 BK ink tank removal Attach the BK ink tank. The paper is too small. 013200D2-1051 Size clip error Check the media size check. Change the media size. Maximum jobs stored.
Delete unwanted data. 011A1006-2907 Saved jobs exceed the Personal Box capacity. Press the stop button to cancel the print job. Delete print jobs from the queue.
Delete unneeded jobs stored on the hard disk. PHead needs cleaning.
Press Online to clear error. 03800500-280C Printhead found to have many non-discharging nozzles during a non-discharging inspection (printing paused) Clean the printhead. Identify the nozzles in a nozzle check pattern. Replace the printhead. Paper size not detected.
Lift the release lever and reload the paper. 03010000-200C Unable to detect the leading end of paper Check the leading end of paper. Reload the paper. Leading edge detection error.
Lift the release lever and align leading edge with orange line. 03010000-200D Unable to detect the trailing end of cut sheet Check the sheet length. Check to see if paper has not jammed. Paper size not detected.
Lift the release lever and reload the paper. 03010000-2017 Paper (right) edge detection error Check the right edge of paper. Check the paper type. Paper size not detected.
Lift the release lever and reload the paper. 03010000-2018 Paper (left) edge detection error Check the left edge of paper.
Check the paper type. Cannot adjust printhead.
Press Online to clear the error and readjust printhead. 03863000-2820 Printhead registration unadjustable Check the paper on which a pattern is printed for smears. Check the environment for interferences from outside light.
Clean the printhead. Cannot adjust printhead.
Press Online to clear the error and readjust printhead. 03863000-2821 LF unadjustable Check the paper on which a pattern is printed for smears. Check the environment for interferences from outside light.
Clean the printhead. Cannot print as specified.
Lift the release lever and replace paper with A4/ LTR (vertical) or larger. 03010000-2E1F Undersized paper loaded for internal printing (A4 or larger) Replace with A4/Letter or any larger-sized paper. Cannot print as specified.
Lift the release lever and replace paper with A3/ Ledger (vertical) or larger. 03010000-2E1F Undersized paper loaded for internal printing (A3 or larger) Replace with A3/11″x17″ or any larger-sized paper. Cannot print as specified.
Lift the release lever and replace roll with 10 in. wide or larger roll. 03010000-2E1F Undersized paper loaded for internal printing (roll media) Replace with roll media at least 10 inches in width. Cannot detect paper
Remove paper and press Load/Eject. 03010000-2E25 Paper jam while feeding/ejecting/printing Remove the paper jam and reload the paper. Cannot feed paper
Lift the release lever and reload paper. 03010000-2E27 Paper jam during feeding/printing/ejection Reload the paper. This paper cannot be used.
Check supported paper sizes. 03010000-200E Undersized paper (cut sheets/roll media) Replace with larger-sized paper. This paper cannot be used.
Check supported paper sizes. 03010000-200F Oversized paper (cut sheets/roll media) Replace with smaller-sized paper. Use another paper.
Press Online to clear the error. 03010000-2F33 Unadjustable because of transparent media Replace with adjustable media. Paper loaded askew.
Lift the release lever. 03016000-2010 Skew Correct the skew in the paper and reload it. Paper size not detected.
Reload paper. 03010000-200A Unable to detect the paper width (Paper loaded at an improper position) Reload the paper Paper jam.
Press Load/Eject and reload the paper. 03010000-2E27 Paper jam during feeding/printing/ejection Reload the paper Paper size not detected.
Lift the release lever and reload the paper. 03010000-200C Roll media loading size detection failure Reload the roll media. Cannot adjust eccentric.
Press Online to clear the error. 03863000-2822 Eccentricity correction disabled Check to see if paper has not jammed. Sheet printing is selected.
Press Load/Eject and load sheets. 03860002-2E02 Data with a cut sheet specification has been received but no cut sheets are loaded. Load cut sheets at the paper tray port. Roll printing is selected, but sheets are loaded.
Press OK, remove the sheets, and load a roll. 03860002-2E0A Data with a roll media specification has been received when a cut sheet tray is loaded. Replace with roll media. Roll printing is selected.
Press Load/Eject and load a roll. 03060A00-2E00 Data with a roll media specification has been received but no roll media are loaded. Load roll media. No Roll Feed Unit.
Turn printer off and install roll feed unit. 03060A00-2E0E Roll media unit not installed Install the roll media unit. The roll is empty.
Lift the release lever and replace the roll. 03060A00-2E1B Roll media end Renew the supply of roll media. Wrong paper feed slot for this paper type.
Press Load/Eject and reload the paper. 03061000-2E15 Paper type mismatch Check the type of paper that can be fed and reload the paper. Manual printing is selected, but a roll is loaded.
Press Load/Eject and remove the roll. 03860001-2E0C Data with a cut sheet specification has been received when roll media are loaded. Load cut sheets at the paper tray port. Hardware error.
03130031-2E23
Turn off printer, wait, then turn on again. 03130031-2E23 Cutter unit failure Check the cutter unit. Hardware error.
03130031-2E14
Turn off printer, wait, then turn on again. 03130031-2F14 Writing to the ASIC register disabled Replace the main controller PCB Hardware error.
03130031-2E16
Turn off printer, wait, then turn on again. 03130031-2F16 Mist fan error Check the mist fan. Hardware error.
03130031-2E17
Turn off printer, wait, then turn on again. 03130031-2F17 Suction fan lock detection error Check the suction fan. Hardware error.
03130031-2E20
Turn off printer, wait, then turn on again. 03130031-2F20 Purge motor cam position error Check the purge unit. Hardware error.
03130031-2E22
Turn off printer, wait, then turn on again. 03130031-2F22 Pump travel timeout Check the purge unit. Hardware error.
03130031-2E23
Turn off printer, wait, then turn on again. 03130031-2F23 Purge motor error Pump inoperable Check the purge unit. Hardware error.
03130031-2E25
Turn off printer, wait, then turn on again. 03130031-2F25 Unable to detect the carriage motor home position Check the carriage unit. Check the linear encoder for smears. Hardware error.
03130031-2E26
Turn off printer, wait, then turn on again. 03130031-2F26 Carriage inoperable Check the carriage unit and surrounding parts. Hardware error.
03130031-2E27
Turn off printer, wait, then turn on again. 03130031-2F27 Carriage travel timeout Check the carriage unit and surrounding parts. Hardware error.
03130031-2E1F
Turn off printer, wait, then turn on again. 03130031-2F1F Pump cam sensor error Check the purge unit. Hardware error.
03130031-2E2A
Turn off printer, wait, then turn on again. 03130031-2F2A Unable to detect the feed roller home position Check the feed roller encoder and surrounding part. Check to see if paper has not jammed. Hardware error.
03130031-2E29
Turn off printer, wait, then turn on again. 03010000-2F29 Feed motor timeout (Roll media) Check the roll feed unit. Check roll media. Check to see if paper has not jammed in the printer. Hardware error.
03130031-2E2E
Turn off printer, wait, then turn on again. 03130031-2F2E Roll travel timeout Check the roll feed unit. Hardware error.
03130031-4027
Turn off printer, wait, then turn on again. 03130031-4027 Lift travel timeout error Check the carriage unit and surrounding parts. Hardware error.
03130031-2E13
Turn off printer, wait, then turn on again. 03130031-2F13 A/D converter external trigger output stop detection hardware error 1 Replace the new printhead. Hardware error.
03130031-2F32
Turn off printer, wait, then turn on again. 03130031-2F32 Multi sensor error Check the environment for interferences from outside light.
Replace the multi sensor unit. Hardware error.
03130031-2F3A
Turn off printer, wait, then turn on again. 03130031-2F3A Valve motor error Check the ink supply unit. Hardware error.
03130031-2F3B
Turn off printer, wait, then turn on again. 03130031-2F3B CS communication error Remove the ink tanks and then reload them. Check the main controller PCB. Hardware error.
03130031-260E
Turn off printer, wait, then turn on again. 03130031-260E Gap detection error Check the carriage unit and surrounding parts. Replace the main controller PCB. Hardware error.
03130031-2618
Turn off printer, wait, then turn on again. 03130031-2618 VH voltage error Check the power supply unit. Hardware error.
03130031-260F
Turn off printer, wait, then turn on again. 03130031-260F Gap reference surface error Replace the reference surface sheet. Roll feed unit error
Turn off printer and check roll feed unit 03060B00-2E24 Roll feed unit failure Replace the roll feed unit. Unknown file. Check file format.
Turn off printer, wait a while, then turn it on again. 03900001-4049 ROM data for another model has been transferred. Transmit valid ROM data. Unknown file. Check file format.
Turn off printer, wait a while, then turn it on again. 03900001-4042 MIT data transfer failure Verify the validity of MID data before transferring it. Hardware error.
03130031-2F2B
Turn off printer, wait, then turn on again. 03130031-2F2B LF operation failure Check to see if paper has not jammed. Check the feed motor and feed roller. Printhead error
Open top cover and replace the printhead. 03800200-2802 Invalid printhead installed Replace printhead Printhead error
Open top cover and replace the right printhead. 03800300-2801 Printhead DI compensation failure Replace printhead Printhead error
Open top cover and replace the right printhead. 03800400-2803 Printhead EEPROM error Replace printhead Hardware error.
03800500-2F2F
Turn off printer, wait, then turn on again. 03800500-2F2F Non-discharging error Identify the head management sensor unit
Replace the head management sensor unit
Replace the printhead Hardware error.
03800500-2F30
Turn off printer, wait, then turn on again. 03800500-2F30 Non-discharging position adjustment error Identify the head management sensor unit
Replace the head management sensor unit
Replace the printhead Ink tank is empty.
Press OK and replace ink tank. 03810104-2500 Bk ink tank empty Renew the Bk ink tank Ink tank is empty.
Press OK and replace ink tank. 03810101-2501 Y ink tank empty Renew the Y ink tank Ink tank is empty.
Press OK and replace ink tank. 03810102-2502 M ink tank empty Renew the M ink tank Ink tank is empty.
Press OK and replace ink tank. 03810103-2503 C ink tank empty Renew the C ink tank Ink tank is empty.
Press OK and replace ink tank. 03810106-2506 MBk ink tank empty Renew the MBk ink tank Ink tank is empty.
Press OK and replace ink tank. 03810106-2507 MBk2 ink tank empty Renew the MBk ink tank Ink insufficient.
Press OK and replace ink tank. 03810204-2580 Low on the Bk ink tank (as during cleaning) Replace with a fully replenished Bk ink tank Ink insufficient.
Press OK and replace ink tank. 03810201-2581 Low on the Y ink tank (as during cleaning) Replace with a fully replenished Y ink tank Ink insufficient.
Press OK and replace ink tank. 03810202-2582 Low on the M ink tank (as during cleaning) Replace with a fully replenished M ink tank Ink insufficient.
Press OK and replace ink tank. 03810203-2583 Low on the C ink tank (as during cleaning) Replace with a fully replenished C ink tank Ink insufficient.
Press OK and replace ink tank. 03810206-2586 Low on the MBk ink tank (as during cleaning) Replace with a fully replenished MBk ink tank Ink insufficient.
Press OK and replace ink tank. 03810204-2590 Low on the Bk ink tank (during pre-printing checks) Replace with a fully replenished Bk ink tank Ink insufficient.
Press OK and replace ink tank. 03810201-2591 Low on the Y ink tank (during pre-printing checks) Replace with a fully replenished Y ink tank Ink insufficient.
Press OK and replace ink tank. 03810202-2592 Low on the M ink tank (during pre-printing checks) Replace with a fully replenished M ink tank Ink insufficient.
Press OK and replace ink tank. 03810203-2593 Low on the C ink tank (during pre-printing checks) Replace with a fully replenished C ink tank Ink insufficient.
Press OK and replace ink tank. 03810206-2596 Low on the MBk ink tank (during pre-printing checks) Replace with a fully replenished MBk ink tank Ink tank error.
Press OK and replace ink tank. 03830204-2540 Bk ink tank ID error Replace with a valid Bk ink tank Ink tank error.
Press OK and replace ink tank. 03830201-2541 Y ink tank ID error Replace with a valid Y ink tank Ink tank error.
Press OK and replace ink tank. 03830202-2542 M ink tank ID error Replace with a valid M ink tank Ink tank error.
Press OK and replace ink tank. 03830203-2543 C ink tank ID error Replace with a valid C ink tank Ink tank error.
Press OK and replace ink tank. 03830206-2546 MBk ink tank ID error Replace with a valid MBk ink tank Ink tank error.
Press OK and replace ink tank. 03830206-2547 MBk2 ink tank ID error Replace with a valid MBk ink tank No ink tank loaded.
Press OK and check ink tank. 03830104-2520 BK ink tank not installed Install a Bk ink tank No ink tank loaded.
Press OK and check ink tank. 03830101-2521 Y ink tank not installed Install a Y ink tank No ink tank loaded.
Press OK and check ink tank. 03830102-2522 M ink tank not installed Install a M ink tank No ink tank loaded.
Press OK and check ink tank. 03830103-2523 C ink tank not installed Install a C ink tank No ink tank loaded.
Press OK and check ink tank. 03830106-2526 MBK ink tank not installed Install a MBk ink tank No ink tank loaded.
Press OK and check ink tank. 03830106-2527 MBK2 ink tank not installed Install a MBk ink tank Top cover is open.
Turn off printer, wait a while, and turn it on again. 03031000-2F38 Top cover abnormally open Close the top cover and turn on the printer again. Ink tank cover is open.
Turn off printer, wait a while, and turn it on again. 03031000-2E10 Ink tank cover abnormally open Close the ink tank cover and turn on the printer again. Maintenance cartridge full.
Replace the maintenance cartridge. 03841001-2819 Maintenance cartridge full Renew the maintenance cartridge. No Maintenance
Cartridge capacity.
Replace the maintenance cartridge. 03841001-281B Not enough space in the maintenance cartridge prior to cleaning Replace the maintenance cartridge. Maintenance cartridge problem.
Replace the maintenance cartridge. 03841201-2816 Maintenance cartridge EEPROM error Renew the maintenance cartridge. Maintenance cartridge problem.
Replace the maintenance cartridge. 03841201-2817 Maintenance cartridge ID error Renew the maintenance cartridge. Borderless printng not possible.
Check roll position.
Online: Print Load/Eject:
Change Paper 03861001-2405 Paper loaded at a position inaccessible for borderless printing Check to see if a borderless printing spacer is installed. Reload the paper. Borderless printng not possible.
Check paper size setting.
Online: Print
Load/Eject: Change Paper 03861001-2406 Data unfit for borderless printing Check the paper size. Change the paper size. Insufficient paper for job
Online: Print
Stop: Stop Printing
Load/Eject: Change Paper 03862000-2E09 Not enough roll media on remaining roll media quantity detection Renew the supply of roll media. Cannot cut paper.
Lift the release lever and reload the paper. 03870001-2015 Cutting failure Cut paper manually. Check the cutter. Cannot adjust optic axis.
Press Online to clear the error. 03863000-2824 Optical axis error Check the multi sensor.
Check the head management sensor. This type of paper is not compatible with HP-GL/ 2.
Online: Print
Stop: Stop Printing
Load/Eject: Change Paper 03061000-2E15 Non-support media of HP-GL/2 Exchange for the compatible paper to HP-GL/2 before reprinting. Mail box full.
Delete unwanted data on your computer to resume printing.
Press Stop to cancel printing. 031A1001-2905 The job store executed when the free hard disk space left for Personal Boxes in the printer’s hard disk is full. Delete unneeded jobs stored in Personal Boxes. Mail box full.
Cannot save. Delete unwanted data on your computer to resume printing.
Press Stop to cancel printing. 031A1006-2906 The store executed when 32 jobs are stored in the Personal Box. Delete unneeded jobs stored in Personal Boxes. Hard disk error.
Press OK to reformat 031A1002-2908 Hard disk format error Press the [OK] button to start reformatting the hard disk. When formatting is finished, the printer automatically restarts. File read error.
Turn off printer, wait a while, and turn it on again.
Invalid files will be deleted. 031A1002-2909 Hard disk file error Restart the printer. Only the corrupted files will be deleted, and the printer will restart. Hardware error. 03800500-2F31
Turn off printer, wait, then turn on again. 03800500-2F31 Non-discharge detection optical axis error Check the head management sensor. Replace the head management sensor. Replace the printhead. Hardware error. 03130031-2F3C
Turn off printer, wait, then turn on again. 03130031-2F3C LF pressure error Check the pinch roller and surrounding part. Replace the pinch roller pressure drive unit. No printhead
Install printhead. 03800100-2800 Printhead not installed Install the printhead. Wrong printhead. Open top cover and replace the printhead. 03800200-2811 Printhead version error Replace the printhead. No maintenance cartridge.
Check the maintenance cartridge. 03841101-2818 Mauntenance cartridge not installed Install the maintenance cartridge. This type of media is not compatible with HP-GL/ 2. 03860006-2825 Paper type mismatch at HP-GL/2 printing Exchange for the compatible paper to HP-GL/2 before reprinting. Cannot cut paper.
Lift the release lever and reload the paper. 03870001-2019 Cut failure (during jam occure) Check the cutter unit and surrounding part. Replace the cutter. Insufficient paper for job 03862001-2E31 Not enough roll media Renew the supply of roll media. Paper jam.
Manually rewind roll all the way and press OK. 03010000-2E3A Madia load failure Check the pick-up unit and roll media. Check to see if paper has not jammed. Sheet printing is selected. Press Load/Eject and load sheets. 03060100-2E02 Cut sheet in not set Load cut sheets at the paper tray port. Borderless printng not possible. Check supported paper. 03861001-2408 Borderless printing disabled (unsupported size) Check the media size. Change the media size. Borderless printng not possible. Paper stretched or shrank.
Confirm usage cond. of the paper. 03861001-2407 Borderless printing disabled (engine detection) Reload the paper. Roll printing is selected. Press Load/Eject and load a roll. 03060A00-2E35 Roll media is not loaded for internal printing. Reload the roll media.

hp-concentra-wrapper-portlet



Actions

After sending a print job, a Paper Mismatch or Paper Size Mismatch message displays on the printer control panel or computer when the print job paper settings do not match what is loaded in
the printer.

Troubleshoot a ‘Paper Mismatch’ message (Windows)

Identify and resolve incorrect or mismatched paper size issues on a Windows computer.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check the paper size and source settings (Windows)

Check the paper size and source settings for your print job in Windows.

  1. In the program you are trying to print from, click File, and then click Print.

  2. Make sure your printer is selected, and then open the Properties dialog box.

    Depending on the software program, the button might be Properties, Options, Printer Setup, Printer, or Preferences.

    • For most HP printers, click the Paper/Quality tab, and then continue with these steps.

    • For HP Laser printers, click the Paper tab, click the Original Size drop-down, and then make sure the paper size matches the type of paper loaded into the printer. Click the Output Size drop-down, select Same as Original Size, and then click OK.

  3. Click Paper Source, and then confirm the correct paper tray is selected.

  4. Click Advanced, and then click the Paper Size drop-down.

  5. Make sure the paper size matches the type of paper loaded into the printer.

    Note:

    If the exact paper size is missing from the list, select the size closest to the paper loaded into the tray.

  6. Click OK.

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    Note:

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn on the printer to complete the reset.

Update the printer firmware

HP regularly releases new firmware versions with printer enhancements or issue fixes. Update firmware on a regular basis to
make sure you are getting the most out of your printer.

  • Update from the printer control panel: Many HP printers with touchscreens or menus can connect directly to HP to find and
    install updates. Make sure the printer is on a network with an active Internet connection. If the printer is connected with
    a USB cable, use one of the other options.

    On the printer, locate the Product Update or Check for Updates menu by pressing the HP ePrint icon or button ( or ). Or open the Setup, Service, or Settings menu, select Preferences, Printer Maintenance, or Tools, and then select Web Services, Printer Update, or LaserJet Update.

  • Download updates from HP Customer Support: With the printer turned on and connected to the computer or a network, go to HP Software and Driver Downloads to check for and install available updates listed under Firmware.

  • Install updates through the HP Smart app: Open the HP Smart app, and then create an account or sign in. If you do not have HP Smart, download it from 123.hp.com or your app store. After adding the printer, click the printer image, click Printer Home Page (EWS) or Advanced Settings, click Tools or Web Services, and then click Printer Updates.

Uninstall HP print driver and use HP Smart (Windows)

Uninstall the HP print driver and install and use HP Smart on a Windows computer.

  1. Disconnect any USB cables from the printer.

  2. In Windows, search for and open Add or remove programs.

  3. Look for your HP printer name in the list of programs.

    • If you find your printer, click the printer name, and then click Uninstall.

    • If you do not find your printer, search for and open Printers & scanners, click your printer, and then click Remove device.

  4. If a User Account Control message displays, click Yes.

  5. Follow the instructions to complete the software removal, and then restart the computer.

  6. Go to 123.hp.com to download and install HP Smart.

Troubleshoot a ‘Paper Mismatch’ message (Mac)

Identify and resolve incorrect or mismatched paper size issues on a Mac.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check the paper size and source settings (Mac)

Check the correct paper size and source settings in macOS.

  1. Open the item you want to print, and then open the print job settings.

    • Documents and photos: Click the Spotlight icon to search for and open Preview. Click to open the item, and then click .

    • Webpages: Open the page you want to print, and then click .

  2. Select your printer, and then click Show Details if the button displays.

  3. Select Paper Type/Quality or Media & Quality, and then click Feed From or Source to select the tray the paper is loaded in.

  4. Select the paper you are using from the Paper Size menu.

    If the Paper Size menu is not listed, click to access the menu.

    Note:

    If the exact paper size is not in the list, select the size closest to the paper you are printing on.

  5. Click Print.

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    Note:

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn on the printer to complete the reset.

Update the printer firmware

HP regularly releases new firmware versions with printer enhancements or issue fixes. Update firmware on a regular basis to
make sure you are getting the most out of your printer.

  • Update from the printer control panel: Many HP printers with touchscreens or menus can connect directly to HP to find and
    install updates. Make sure the printer is on a network with an active Internet connection. If the printer is connected with
    a USB cable, use one of the other options.

    On the printer, locate the Product Update or Check for Updates menu by pressing the HP ePrint icon or button ( or ). Or open the Setup, Service, or Settings menu, select Preferences, Printer Maintenance, or Tools, and then select Web Services, Printer Update, or LaserJet Update.

  • Download updates from HP Customer Support: With the printer turned on and connected to the computer or a network, go to HP Software and Driver Downloads to check for and install available updates listed under Firmware.

  • Install updates through the HP Smart app: Open the HP Smart app, and then create an account or sign in. If you do not have HP Smart, download it from 123.hp.com or your app store. After adding the printer, click the printer image, click Printer Home Page (EWS) or Advanced Settings, click Tools or Web Services, and then click Printer Updates.

Uninstall the HP software and use HP Smart (Mac)

Uninstall the HP print driver and then install the HP Smart app to set up and use the printer.

  1. Download and install HP Easy Start from 123.hp.com/setup.

  2. From the HP Easy Start drop-down menu, select Uninstall HP Software.

    Clicking Uninstall HP software in HP Easy Start

  3. Follow the steps to uninstall all HP software.

  4. Go to HP Smart — Mac App Store to download and install HP Smart.

Источник

‎02-13-2018

04:12 PM


HP Recommended

Hi YDIPurchasing,

Please follow the steps below, in that order, doing and checking exactly as described:

41.03.YZ Unexpected size in tray <X>

The printer detected a different paper size than expected.

Y = Type, Z = Tray

  • Y = 0 Size mismatch. Detected paper is longer or shorter than expected.

  • Y = A Size mismatch. Detected paper too long.

  • Y = B Size mismatch. Detected paper too short.

  • Y = C Size mismatch. Inter-page gap error.

  • Y = D Size mismatch. Detected paper narrower than expected.

  • Y = E Size mismatch. Detected paper wider than expected.

  • Z = D Source is the duplexer.

  • Z = E Source is the envelope feeder.

  • Z = 1 Source is Tray 1.

  • Z = 2 Source is Tray 2.

  • Z = 3 Source is Tray 3.

  • Z = 4 Source is Tray 4.

  • Z = 5 Source is Tray 5.

Recommended action

  1. Touch OK to use another tray.

  2. Print a configuration page to verify the size and type the trays are set to.

  3. Ensure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above the fill mark or over the tab on the tray.

  4. Verify that the error is not occurring as a result of an unexpected paper size trigger caused by a multi-page feed.

  5. If the paper is jammed, ensure it is completely removed. If paper has been ripped during removal and paper is stuck in the feed roller, spin the rollers down, which feeds the jammed paper up for easier removal.

    Figure : Feed rollers

  6. Verify that the toner cartridge and the transfer roller are seated correctly.

  7. Use the Tray/Bin manual sensor test to verify that the cassette paper switch is functioning correctly.

  8. Check paper path sensors SR6 and SR9 for correct operation and that they do not stick at all. Replace any damaged sensor or assembly.

  9. Check paper width sensors SR13 and SR14 for correct operation and that they do not stick at all. Replace any damaged sensor or assembly.

  10. Reconnect the connectors for the paper sensor, the intermediate-transfer belt, and the DC controller PCA.

       NOTE:

    • SR6 Top Sensor connects to DCC on J118.

    • SR9 fuser delivery sensor connects to fuser PCA on J2603 then to interconnect J50 then to DCC on J116.

    • SR13 and SR14 paper width sensors connect to DCC on J118.

  11. Test the registration assembly motor and clutch. If they do not function correctly, replace the registration assembly.

    Part number:

    Description

    HP Part Number

    Registration assembly (M552dn, M553dn, M553x, M577)

    RM2-0018-000CN

    Registration assembly (M553n)

    RM2-0093-000CN

  12. If the error persists, replace the tray lifter assembly.

I hope this will help you,

Cheers!

ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up» button!

Источник

We get numerous calls on this HP laser printer issue, and if you know how to decipher and trouble-shoot the differences between these two error messages, it’s usually fairly simple. Usually, this is a setting miscommunication, rather than a laser printer hardware failure.

Decoding HP Laser Printer Manual Load Paper and Tray 1 Load Paper Messages

Decoding HP Laser Printer Manual Load Paper and Tray 1 Load Paper Messages

What is the difference and what do you do when your printer tells you to either manually load tray 1 or load tray 1 with a specific size and type of paper?

With manually load tray 1 the printer is asking you to single-sheet feed each page, while the load tray 1 with a specific size and type message occurs because the machine does not see that specific paper in any of the other trays.

Manually load paper tray 1 can be caused by two things; either a setting in the print driver on the computer prompting the message, or because the printer menu’s manual feed option is turned on.

Print a configuration page

One way to distinguish them is to run a configuration page from the panel of the laser printer. If the display says manually load tray, then it is turned on in the menus of the printer.

For most HP printers, simply go into the Configure Device Menu, choose the Printing Menu, then scroll through and find where it says Manual Feed and select Off. If the printer asks you to load tray 1 with a specific size and type, it is not finding what it’s seeking in any other trays.

This could be a setting discrepancy between the driver and print job settings and the way the printer is set up. Run a configuration page from the machine. Does it ask to load tray 1 or does it print from your cassette trays?

If it is asking for tray 1 put paper into tray 1 to print out the configuration page. On the configuration page, look under paper trays and option to find out how it recognizes the trays’ set up. You will also have to look at this if this only happens when sending print jobs to compare your driver settings with that of the machine.

If the configuration page is not saying what you think you should have in the tray, then check the tray and make sure your paper guides are in the correct positions. Depending on the model of machine it could have a bad paper size sensing board.

For example: If the printer is telling you to load tray 1 plain letter and this only happens when sending a print job with internal tests working fine with no issues, then check the print drivers on the computer and see how you have the trays set up.

Another example: The machine says load tray 1 plain letter and it does this even when it is trying to print a configuration page.

Open up the menus and go into the Paper Handling menu. Check the type of paper the tray is set up to handle, and make sure it is plain. The problem could be caused by something as simple as someone changing it to bond by accident.

If that is OK and it is set to plain, then check the guides in the tray, and check on the configuration page to make sure it sees it as letter. If it shows that it sees the setting as legal and the tray is set correct, then you have a bad size sensing board for the tray.

What do you do if it is seeing it as plain and letter and it is still asking for plain letter in tray 1 even running a configuration page? Try a cold reset, sometimes this is needed to kick start the machine. This is usually not the case, but every now and then you will get a stubborn printer.

Other Helpful Laser Printer Service Resources

  • Paper Jam Solutions For Laserjet Printers

  • Printer Service And Parts Glossary

  • Printer Service Error Codes

  • Developing a Critical HP Printer Parts Stocking Strategy

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Xerox WorkCentre 3345

Добрый день! Возможно не на том форуме задаю вопрос — извините тогда
Есть такая проблема: куплен принтер Xerox WorkCentre 3345 на принт сервере (Win 2012 R2) он установлен с драйверами, скаченными с Xerox. Версия 5496.400.0.0.
Принтер расшарен и подключен пользователям. В настройках принтера на сервере указано, что бумагу брать только с Tray 1 A4. Поидее, настройки заданные на сервере должны прилететь и пользователям при подключении им этого принтера. В итоге при отправке документа на печать принтер издает звуковой сигнал и на дисплее появилась информация «проверить что бы в драйвере совпадала информация о лотке». Печати при этом не происходит. И сыпет ошибками в журнал:

07-500 The paper supply in the Bypass Tray is empty. User intervention is required to add paper to the Bypass Tray. Printing can continue if the required media is available from other trays, all other machine services(if installed) are unaffected.
03-410 Tray 1 is not configured with the proper media resources for the current job. User intervention is required to resolve the media resource conflict. Printing has stopped, all other services(if installed) are unaffected.

Перенастраивал принтер, убирал упоминание о Bypass Tray. Не помогает Что еще можно сделать для решения проблемы.

Кто сталкивался с принтером Xerox WorkCentre 3335?

Поставили нам в организацию 52 чудесных принтера под секретным именем Xerox WorkCentre 3335 большая часть из них работает нормально, а вот часть при подключении к локальной сети через (RG-45) начинает постоянно перезагружаться, я бы сказал, что циклически, потому что как только он включается, сразу же идет на перезагрузку. Но есть чудо, этот же принтер работает нормально через USB. Кто то говорит, что проблема в сетке, но при этом сетевые принтеры, которые стояли до него, работали корректно. Периодически эти принтеры впадают в перезагрузку в разных точках, тобишь они не находятся в одной локальной сети. Подскажите пожалуйста, куда копать.
UPDATE: Решение проблемы циклической перезагрузки принтера Xerox WC 3335
Связавшись с тех поддержкой Xerox выяснил, что необходимо обновить принтер до актуальной прошивки и проделать действия, которые я процитирую ниже. Мне помогло.
Так же в очередь печати нежелательно помещать более 2-ух документов.
1) При подключении патчкордом к ПК: Отключить протокол TCP/IPv6 и прокси сервер. Для этого на веб-интерфейсе выберите вкладку «Свойства» — «Подключение» — «Протоколы» — «TCP/IP» — снимите галку с пункта «Протокол» в разделе «TCP/IPv6» и сохраните изменения. Далее выберите раздел «Прокси сервер» и снимите галку с пункта «Автоопределение настроек прокси сервера» — сохраните изменения и перезагрузите аппарат.

2) Попробуйте назначить статический ip-адрес аппарату. Для этого на веб-интерфейсе выберите вкладку «Свойства» — «Подключение» — «Протоколы» — «TCP/IP» — «Разрешение IP-адреса» — установить «Статический» и указать необходимые настройки (ip-адрес, маску, шлюз и сервер dns).

3) На каждой рабочей станции, где установлен драйвер для МФУ необходимо перейти в «Устройства и принтеры». Нажать на значок аппарата и перейти в «Свойства принтера» — «Конфигурация» — «Двунаправленная связь» — установить значение «Выключено».

4) Также на всех ПК необходимо проверить порт в драйвере. Для этого необходимо перейти в «Устройства и принтеры». Нажать на значок аппарата и перейти в «Свойства принтера»- «Порты». В качестве порта должен использоваться порт с прямым ip-адресом аппарата (например, 192.168.0.10 (Стандартный порт TCP/IP)). Если используется порт WSD или какой-то другой, то необходимо сделать следующее:

1. На вкладке «Порты» нажмите кнопку «Добавить порт» — «Стандартный TCP/IP порт» — «Новый порт» — «Далее»

2. Введите актуальный ip-адрес аппарата в поле «Имя принтера или ip-адрес». Далее. Готово.

3. Убедитесь, что в списке портов галка установилась на новый добавленный порт и нажмите кнопку «Настроить порт». В открывшемся окне уберите галку с пункта «Состояние SNMP разрешено». Применить.

5) Выполнить сброс сетевых настроек.

Для сброса необходимо на передней панели аппарата нажать кнопку с изображением ключа, по-умолчанию установлен логин — admin, пароль — серийный номер или 1111.

Далее необходимо нажать кнопку «Статус аппарата (i)» — «Настройка сети» — «Настройки TCP/IP» — «Сброс настроек».

6) Если есть такая возможность, то попробуйте поочередно отключать ПК от сети, возможно с каким-либо ПК происходит некорректный обмен пакетами, что приводит к перезагрузке аппарата.

Xerox WorkCentre 3345: Указанный порт не существует

[PCL6] Не удалось создать очередь печати

Xerox WorkCentre 3345 — неплохой аппарат. Во всяком случае мне он понравился больше, чем его младший брат versalink B405. Но недавно и эта модель по непонятным причинам, начала капризничать и на одном из компьютеров просто напросто отказывались устанавливаться драйвера. Мфу был подключён через usb кабель и компьютер прекрасно видел аппарат. Установщик драйвера в какой-то момент прерывал установку и выводил сообщение: » [PCL6] Не удалось создать очередь печати. 1796/0x704: Указанный порт не существует». Уделив данной проблеме несколько часов, ее все же удалось решить.

Указанный порт не существует

Установка принтера в ручном режиме

Выполните установку драйвера принтера в ручном режиме:

  1. Загрузите драйвер с официального сайта Xerox , нажав кнопку «Accept».
  2. Запустите загруженный exe-файл, нажмите «Accept» — «Install» — «Необходимый принтер отсутствует в списке».
  3. Выберите последний способ подключения: «Добавить локальный или сетевой принтер с параметрами заданными вручную»
  4. Если Ваш аппарат подключен по USB, то в списке «Использовать существующий порт» выберите порт USB (например, USB001 порт виртуального принтера).
  5. Если Ваш аппарат подключен по сети, то:
    1. Необходимо выбрать «Создать новый порт».
    2. Выберите тип порта «Standart TCP/IP Port».
    3. Далее принтеру присвойте IP адрес и имя (ip-адрес можно посмотреть на странице конфигурации аппарата).
    4. Снимите галку с пункта «Опросить принтер и выбрать драйвер автоматически)
    5. Нажмите кнопку «Далее»
    1. — В следующем окне выберите модель WorkCentre 3345, подтвердите «Далее». Продолжите установку согласно подсказкам мастера.

    Ошибка печати на Xerox WorkCentre 3345

    После выполненных действий МФУ в список «Устройства и принтеры» добавился без проблем, но печатать так и не захотел. При печати в Windows появлялось окно «Ошибка печати на Xerox WorkCentre 3345: Принтеру не удалось напечатать пробную страницу».

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