Doc ID | SOLN370777 | |
Version: | 3.0 | |
Status: | Published | |
Published date: | 01 Sep 2022 | |
Created Date: |
Author: |
Michel Rodrigues dos Santos |
Details
(Alarm Name) : alertPowerSupplyFailure , (Alarm String) : 04/00:56,ACT|alertPowerSupplyFailure,PSU0003,The power input for power supply 1 is lost.,J0VMKD3,,PSU.Slot.1,Power Supply 1,»1″,J0VMKD3,Main System Chassis,idrac01,MAJ
ASP 130 DELL R640 — Power supply alarm PSU0003
alertPowerSupplyFailure,PSU0003,The power input for power supply 1 is lost
Problem Clarification
ASP 130: DELL R640: Power supply alarm PSU0003
Cause
Environment:
DELL support manual: https://www.dell.com/support/manuals/es-mx/dell-opnmang-sw-v8.1/eemi_13g_v1.2-v1/psu-event-messages?guid=guid-b34cfc6b-dd4e-4ca4-910d-43fb9cd7d01c&lang=en-us
PSU0003
Message = The power input for power supply arg1 is lost.
Arguments arg1 = number
Detailed = Description The power supply is installed correctly but an input source is not connected or is not functional.
Recommended Response Action Verify the input source is attached to the power supply. Verify the input power is within
the operating requirements for the power supply.
Category= System Health (PSU = Power Supply)
Severity Severity= 1 (Critical)
Trap/EventID= 2185
LCD Message= Power input for PSU
is lost. Check PSU cables
Note: The DELL link has others alarms info ( i.e: PSU00001 or PSU0002)
Solution
BP/Customer must be checking the environment.
i.e:
1. cables
2. UPS
3. Plug
4. Voltage
5. etc.
Additional Relevant Phrases
Additional Relevant Phrases
Error Code Message Information
PSU0002
Message
LCD Message Predictive failure on PSU <
Details
Action
PSU0003
Message
LCD Message Power input for PSU <
Details
Action
PSU0004
Message
LCD Message Power input for PSU <
Details
Action
PSU0005
Message The power input for power supply <
attached to the system.
Details
The operating requirements for the power supply may be found in this manual or on the
power supply itself.
Action
Verify the input power is within the operating requirements for the power supply.
PSU0006
Message
LCD Message
Details
Action
PSU0007
Message Power supply <
Details
A power supply that is designed to operate at 220V, but is connected to a 110V power
source requires additional current for operation. The additional current may trip circuit-
breakers or cause other electrical issues with the input source.
Action
Check input power source and cabling. Use recommended input power. Review this
Manual. If the issue persists, see
112
A predictive failure detected on power supply <
System performance and power redundancy may be degraded or lost.
Remove and reinstall the power supply at the next service window. If the issue persists,
see
Getting
Help.
The power input for power supply <
number > is lost. Check PSU cables.
The power supply is installed correctly but an input source is not connected or is not
functional.
Verify the input source is attached to the power supply. Verify the input power is within
the operating requirements for the power supply.
The power input for power supply <
number > is outside of range. Check PSU cables.
The operating requirements for the power supply may be found in this manual or on the
power supply itself.
Verify the input source is attached to the power supply. Verify the input power is within
the operating requirements for the power supply.
number > type mismatch.
Power supply <
number > is incorrectly configured. Check PSU.
Power supply <
Power supplies should be of the same input type and power rating.
Install matched power supplies and review proper configuration in this manual.
number > is operating at 110 volts, and could cause a circuit breaker fault.
number >.
number >. Check PSU.
number > is lost.
number > is outside of the allowable range.
number > is outside of the allowable range, but it is
Getting
Help.
If you have been getting the Dell Error Code 0142 message while trying to log into your Boot Menu or while trying to boot from the HDD, it is likely that the issue is coming due to an error with the Hard Disk. The error code that is displayed is “Error Code 2000-0142” and in this article, we have managed to fix the issue by using some simple steps that you can implement on your computer as well.
What Causes the Error Code 2000-0142 on your Computer?
After having to go through some major troubleshooting techniques and workarounds commonly used to fix the issue, we were able to conclude that the following are the most common triggers behind the issue.
- Bad Sectors: It is possible that there might be some bad sectors on your hard drive due to which the computer is facing issues while trying to run a test on it or boot from it. Therefore, we suggest that you repair these sectors by following the steps below.
- Boot Configuration Data: Sometimes, the Boot Configuration Data on the HDD might have been corrupted and due to this, the Error Code 2000-0142 might be triggered on the computer. Therefore, we suggest that you try to fix it by repairing this data.
- Cable Connections: In certain cases, the cable connections of the HDD might be loose and due to this, the error might be triggered. Therefore, we suggest that you try to make sure that these connections are proper and check to see if that fixes the issue.
Now that you have been taken through most of the reasons behind the issue, we can finally implement the solutions.
Before You Start:
You can try running the “SMART” test from your BIOS which will identify the possible reason for your hard drive’s failure. You can also try running some online diagnostic tools, but they might not be able to help much or help at all in this case.
You can also use a tool named “MiniTool Partition Wizard” to try rebuilding/repairing the MBR, which can possibly recover your hard drive to its original state, although its probability is very low. (Solution mentioned below).
How to fix error code 2000-0142 on your PC:
Solution 1: Run Disk Check Via CMD
Using this solution might help recover any corrupt data but even so, it is strongly recommended to backup all your data as the appearance of this error repeatedly can indicate imminent hard drive failure. Follow the steps below in order to carry out this solution:
- Insert your “Windows Disc” and start your PC.
- Restart your PC and press any key to get into the “Windows Installation Setup”.
- Then select “Repair your computer” and afterwards select your OS.
- Click “Command Prompt” in the following window.
- Next type in the following commands in the command prompt window and press “Enter” afterwards.
chkdsk /f /r sfc /scannow
sfc / scannow - Check to see if doing so fixes the Error Code 2000-0142 on your computer.
Solution 2: Rebuild the Boot Configuration Data
If you can boot into windows then follow the steps below to rebuild the BCD using cmd:
- Press “Window + R” keys together, type in “cmd” in the Run dialogue box, and press the “Ctrl + Shift + Enter” keys on your keyboard.
Typing in cmd - Then type in the following commands and press “Enter” after each:
bootrec.exe /rebuildbcd bootrec.exe /fixmbr bootrec.exe /fixboot bootsect /ntfs60 C:
- In the end “Restart” your PC and check to see if the error got resolved now.
Solution 3: Run “S.M.A.R.T” Test and Dell Diagnostics (PSA and ePSA)
- Restart your PC and get into the “BIOS Mode” by pressing the key mentioned on the logo screen.
- Choose your hard drive from the list and select “SMART support”.
- Then press “Enter” and choose any of the three tests, press “Esc” after the test is complete.
- Now, repeat the first step and in the BIOS, select “Diagnostics” and follow the on-screen instructions to complete the process.
Perform Hard Drive Smart Test - If need be, use the “Resource CD”, insert it in your PC, restart it and then head over to the BIOS and see if that works. You can try running multiple different tests and see what the end results are.
- Similarly, run the “Hardware” test as well.
- Look for or submit the given error code or log on to Dell’s website and wait for their response.
Solution 4: Run CHKDSK through A Different Approach
- Download “Windows XP” or get it from a friend and using “Rufus”, burn it into an empty “USB Drive”.
- Insert the USB drive into your PC and “Restart” it, head over to your BIOS, and choose the “USB Drive” to boot from.
- Select “Repair” and in the command prompt, type in the following command:
chkdsk c:
- Restart your PC afterward and see if the error code 2000-0142 is resolved now.
Solution 5: Check Your Cable Connections
There might be an issue with your SATA cable or the Power cable from PSU. The slot that you have connected your HDD to might be faulty. So, what you need to do is, use a different SATA cable and plug it into a different slot in your motherboard and change the power cable from your PSU to your HDD.
Solution 6: Reinstall Windows
Some of your system files might have gotten corrupted due to malware and viruses, beyond recovery. In this case, the only option available will be a clean reinstallation of Windows, i.e. formatting your hard drive and then reinstalling fresh windows. If you’re not a computer geek hire a technician so that he can perform this task for you.
Solution 7: Replace Your Hard Drive
If none of the above fixes worked for you then it is time to say goodbye to your failing hard drive, but first immediately backup all of your data to another hard drive. If your hard drive is in warranty then you should claim its warranty otherwise just get a brand-new hard drive. We would however recommend an SSD as it is much more superior to a hard drive and has almost no chances of failing on you. Some brands have started providing lifetime warranties on their SSDs which indicates how reliable they are.
Workaround:
If for some reason you are not able to access your hard drive at all after trying all of the above solutions, and you want your data to be recovered, this is a method you should follow, however, it is not guaranteed. You will need to get yourself an HDD converter that basically converts your Internal Hard Drive to an external hard drive so you can easily connect it through USB to your PC. Plug that into your laptop or another PC and see if you can recover your data. If that did not work then you can try contacting an expert who will use different methods, recover your data if it really is that important.
By now you will be able to overcome the Error Code 2000-0142 error easily but if not then feel free to Contact Us for more help.
Alan is a hardcore tech enthusiast that lives and breathes tech. When he is not indulged in playing the latest video games, he helps users with technical problems that they might run into. Alan is a Computer Science Graduate with a Masters in Data Science.
У меня Dell Inspirion, и порт источника питания поврежден.
В основном, когда я подключаю его, я получаю приятное всплывающее окно, сообщающее, что он не может определить, что это блок питания Dell, поэтому он не будет заряжать аккумулятор и разгонять систему. Это все еще работает для других целей (то есть, дает власть).
Я думал, что это был настоящий кабель питания, поэтому я купил новый, который работал некоторое время, при условии, что я вставил его под прямым углом. Но теперь это больше не работает, поэтому я предполагаю, что это та часть, которая подключается к компьютеру.
Зарядка аккумулятора, без которого я могу жить, разгона не могу. Я бы хотел обойти эту проблему. Вещи, которые я пробовал:
- Обновление BIOS
- Замена кабеля питания
- Вставить его под разными углами
- Выключить и снова включить
- Ругаться
- Скручивание при вставке
Итак, есть ли какой-то обходной путь? Я хотел бы избежать вывоза моего комплекта для пайки и риска навсегда повредить дорогостоящее оборудование, если все в порядке. Я надеюсь на программное решение.
Добавлено: точная модель Del Inspirion N5010
Article Number
000017451
Applies To
RSA SecurID Appliance
RSA Key Manager Server Appliance
RSA Data Protection Manager (DPM) Appliance
RSA enVision Appliance
Dell PowerEdge R710
Dell PowerEdge 2950
Issue
Lost power supply redundancy. Check PSU cables.
Power is still being supplied to the Appliance hardware.
Resolution
The message ?Lost power supply redundancy. Check PSU cables.» means the power supply subsystem is no longer redundant. If the remaining power supply fails, the system will shut down.
Where the RSA Key Manager Appliance (now called RSA Data Protection Manager) is using a Dell PowerEdge R710 then you can refer to the Dell Manual at URL http://www.manualowl.com/m/Dell/PowerEdge-R710/Manual/189655?page=158 for troubleshooting the power supply.
After troubleshooting the power supply try removing the LCD status message by clearing the SEL. Refer to page 23 of the Dell PowerEdge Hardware owners Guide (URL http://www.manualowl.com/m/Dell/PowerEdge-R710/Manual/189655?page=23).
NOTE: the older Dell PowerEdge 2950 Hardware Owner?s Manual can be found at URL ftp://ftp.dell.com/Manuals/all-products/esuprt_ser_stor_net/esuprt_poweredge/poweredge-2950_owner%27s%20manual_en-us.pdf (or alternatively contact Dell Support to obtain a copy of the Dell PowerEdge 2950 Hardware Owner?s Manual).
Where troubleshooting the power supply unit or clearing the SEL does not resolve the issue then please provide RSA Customer Support the following information to start the process of an RMA for the faulty component:
Case Number |
|
Company Name |
|
Contact Name (First Name and Last Name) |
|
Contact Telephone Number |
|
Contact Email Address |
|
Customer Shipping Address |
|
Appliance Unit Serial Number |
|
Failed PSU (PSU Serial Number and Part Number) |
|
Problem |
?Lost power supply redundancy. Check PSU cables.? being displayed on the LCD status. I can confirm I have performed the troubleshooting of the PSU as per Dell PowerEdge hardware manual. Clearing the LCD status does not resolve the issue. |
NOTE: the contact name is the person who will receive the replacement hardware.
Contact information for RSA Customer Support is located at URL http://www.emc.com/support/rsa/contact/index.htm should you require technical assistance with a purchased RSA product.