Epson 5799 ошибка 100016

I bought an Epson 4750 printer a few months ago and have had nothing but problems with it. Ever since day one it has been incredibly slow. It’s now gives me a scanner error 100016 and displays a message asking me to contact support. I also have an Epson ET 2550 and was comparing speeds. The 2550 spit out 49 pages in the time the 4750 spit out 7.

Margaret Answered question July 28, 2022

I have an Epson WF-7710 and it presents the same error, I just bought it I can’t access from my computer because there is no cable of connection it just keeps telling me this message, how can I fix it if the printer has never been connected to a computer and there is no connection cable and the message doesn’t let me do anything?

They asked if I recently replaced the ink, which I had, then said someone needed to call. I fell for that one before…We can for it…for a fee. I am never buying epson again. I have another Epson printer at home and it won’t even let me download the program, oh! but they can fix it for $99.00.

This started happening to me this weekend  (11-3-2019) with my 2 year old Epson WF-4740. Never an issue in past, all firmware up to date, etc., and actually I rarely use the scan feature.  90% of time I am just printing. Tried all kinds of power offs than on, disconnect from wall, tried restarting with no cables attached but power, etc.  “Scanner error” was immediately re appearing with instructions to restart and contact epson support and the code 100016 at bottom.

I have no idea if this solved the problem, but then I pulled out both paper cartridges and tried restarting and thus far (going on 15 min….) after restart, the scanner error did not re appear.  I put paper cartridges back in after the successful restart with no scanner error.

Will check in later today to let you know if this continued to work.

I have an Epson WF-4740 and it is giving me the same error, and will not let me replace an ink cartridge because it’s stuck on the error message.  I’ve tried restarting the computer and printer multiple times and tried restarting the printer with the paper cartidges out but continue to get the 10016 error.

Hi there, I understand what you are going through. A few months back I faced the same issue where my Epson 4750 printer error 100016 troubled me a lot. Ever since I fixed this issue I am glad about the performance speed and print quality both. Whereas, when this error existed my Epson printer was working at a turtle pace. I am glad that I found a fool-proof solution to this issue.

Had this issue on a WF-4740. Error # 100016. powered device off, pulled paper tray, powered on, installed paper trays, resolved.

My 4740 is only 2yrs old… light home use only… rarely used the scanner. I tried every fix above… pulling paper trays worked for only one week… and of course the printer is designed so neither the printer nor the copier can be used with the scanner error code showing. So now it’s an expensive paperweight… unbelievable! It is beyond ridiculous to have an unfixable error like this for such a lightly used/well maintained printer. Epson “offered” to let me buy another printer for the price I originally paid… otherwise, they were zero help. I will never buy an Epson printer again.

Took the new inks out reinserted, error code gone – I’d rand Epson previously ( what a waste of time) A loon in somewhere like the Philippines asked if I’d taken it out of the box. Thanks to all those who advised the 10 sec ink cartridge trick…best wishes Dave

When you lift the cover of this printer, your's hinges detach. Do you need to put them back so you can fix the situation?

I have had this error for a couple of months with no resolve. I have tried all of the suggestions above and still have had no luck.  Now when I restart the printer, it comes on to the Epson logo and does not continue to boot up.  I have tried calling Epson support and e-mailed them as well.  They advised that it is a hardware problem. The cost to repair is greater than the cost of a new printer.  The new printer I buy will not be an Epson!

Have been struggling with this same error on a 2&1/2 year old, lightly used WF-4740 for three days now. The printer would print even with the error code, but I could not do anything that required a menu, so no copying, scanning, changing ink cartridges, etc. A tech get on remotely and removed and reinstalled the drivers and the firmware this morning, all to no avail. Endless repetition of the same scanner error code! (Luckily my agreement with them was that if they couldn’t fix the problem, there was no charge for trying! Honest people!) So, I just ran the fix suggested here of powering down, removing both paper trays and powering back up with the trays out. Voila! Problem solved, at least for the moment. We’ll see if it sticks. As luck would have it, I had just restocked the ink supply a week ago at some expense, and the thought of chucking all that new ink with the printer would have made it even a bitterer pill to swallow. Well, all is working now, and I’m keeping fingers crossed that it holds!

same issue here….how are you able to remove ink cartridges to see if that helps? due to the error message i can’t use touch screen on printer. re-installed drivers, updated software, updated firmware…..so frustrating.

It’s now gives me a scanner error 100016 and displays a message asking me to contact support