Epson p5000 ошибка 1433

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The P5000 is an excellent printer if you use it regularly (weekly) but the one here recently started throwing the 1433 error code.

This has happened on rare occasions in the past and the switch off/on normally fixed things.

However this time the printer stopped during its initial clean/test

The 1433 code typically means a sensor fault in the capping unit.

According to Epson service, the default fix is to replace the capping unit.

Anyway, it’s been fixed, but I thought I’d note that if you’re not covered by a warranty (extended or otherwise) the standard fixed price service call is £1000 + VAT (£1200)

Here’s the capping unit (I now have two of these sitting in a box)

I’ve written up more about this and a previous service call (cracked print head) at:

https://www.northlight-images.co.uk/p5000-error-code-1433/

If it wasn’t so heavy I’d take it downstairs so I could do a series of videos, since this is still one of my favourite ‘small’ printers, especially for B&W.

However, it’s definitely not a printer for occasional use and I’d always warn people tempted by its current lower prices/deals to think carefully about how they intend to use it.

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Ken60
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Re: A P5000 note… (1433 error)

Keith , out of interest, what is the price of the board you show in the photo ?

I am seeing these ridiculous charges for service all over the show. Recently VW looked my car under a warranty because the window was was not working . I had checked the fuses and all the obvious things and concluded it was the motor . I would have just removed a small part of the front trim ( clips off and on in minutes) and reached in to replace the pump. Total cost to me would have been $10 to £15 for the pump , which would have clipped on and off including all water and electrical contacts.

VW took the car in on one day for diagnostics ( 2 Hours)  and said it was the pump

Then on a second day they fitted the new pump at the total cost of over £350 !

Ken60 wrote:

Keith , out of interest, what is the price of the board you show in the photo ?

No idea — I don’t have prices for component modules like this. Probably a few hundred tops — it is a very complex bit of electro-mechanical design

My suspicion is that with a service manual and a multimeter I could have found and fixed the problem in an hour or so, but no-one has such skills in printer service — or more to the point, if they did, it’s not the way of the business.

I am seeing these ridiculous charges for service all over the show.

Yes — I’ve seen a general lessening of deeper service and diagnostic skills to go along with a ‘replace everything’ approach.

Recently VW looked my car under a warranty because the window was was not working . I had checked the fuses and all the obvious things and concluded it was the motor . I would have just removed a small part of the front trim ( clips off and on in minutes) and reached in to replace the pump. Total cost to me would have been $10 to £15 for the pump , which would have clipped on and off including all water and electrical contacts.

VW took the car in on one day for diagnostics ( 2 Hours) and said it was the pump

Then on a second day they fitted the new pump at the total cost of over £350 !

Well, there you have it — worth more than the 2003 car I drive

I’ve never been near a dealership in 40 years of car ownership — I have two excellent ‘back street’ garages within a few minutes walk.

That is not unfortunately so for printers — even if I could have fixed a sensor on the P5000 I don’t have the diagnostic software (or PC to run it)

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Ken60
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Re: A P5000 note… (1433 error)

Now there is a question for the guys back at the marketing and sales teams. while they add whistles and bells to products that mostly can already print perfectly adequate prints……..

Have their own service and response practices started to undermine the fundamental trade that they claim is dwindling.  The idea that a minimum £1000 service call on a £1500 item who’s ink levels might cost more than  the discrepancy in new pricing , is simply telling all that buy  » This item is disposable»

I know that I am getting old, and landfills move on ….. but gooses and golden eggs spring to mind.

Not that you can say , but does the new roll holder fit the old printer ? 

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Re: It’s $258(US)…..

In reply to Petruska
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Nov 14, 2021

Well spotted, so thats  £192.24  for the part  and £1000 callout to fit ?

Ken60 wrote:

Well spotted, so thats £192.24 for the part and £1000 callout to fit ?

Yes, a couple of hundred quid for the part (in the US)

Or you could have had the extended warranty…  

Oh and if you wanted to be troubled a bit more it’s £1000 + VAT

So. £1200 if you can’t reclaim the VAT (one reason our business is VAT registered

Note that it is a fixed price repair, so they actually sent out a capping station, a print head and some other unit I forget the name of.

The repair cost is £1000 to get the printer fixed, working and with a warranty (not sure how long).

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Thank you for posting… I still have a few months left on the initial warranty which happily includes on-site service work.

A few questions:

• Was there any information about which sensor had the fault? There are probably limit switches for the slider (an odd use of the term “sensor” imho, but that’s Epson for you), and maybe the optical sensor for the paperless nozzle check.
• How old is this printer?
• unrelated — the menu has a control to do a “white cap cleaning” but I couldn’t find out what that is in either the operation or service manuals.

Thanks

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just Tony wrote:

Thank you for posting… I still have a few months left on the initial warranty which happily includes on-site service work.

A few questions:

• Was there any information about which sensor had the fault?

No — the sensor diagnostics are in the Epson service software AFAIK

• There are probably limit switches for the slider (an odd use of the term “sensor” imho, but that’s Epson for you), and maybe the optical sensor for the paperless nozzle check.

There are all sorts of ways the mechanism detects its status — I’ve not pulled one apart completely. It is a nifty bit of design with a lot of moving parts

The paperless nozzle check fires individual droplets (at the smallest size) and uses an electrostatic detection process

See more detail at:

https://www.northlight-images.co.uk/repairing-epson-p5000-printer/

Note how the paperless nozzle check uses the smallest size droplets, whilst the printed nozzle check uses the largest drop sizes.

• How old is this printer?

early 2017

• unrelated — the menu has a control to do a “white cap cleaning” but I couldn’t find out what that is in either the operation or service manuls.

It’s to allow cleaning access to the capping section — see the link above.

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1

Keith Cooper wrote:

just Tony wrote:

Thank you for posting… I still have a few months left on the initial warranty which happily includes on-site service work.

A few questions:

• Was there any information about which sensor had the fault?

No — the sensor diagnostics are in the Epson service software AFAIK

• There are probably limit switches for the slider (an odd use of the term “sensor” imho, but that’s Epson for you), and maybe the optical sensor for the paperless nozzle check.

There are all sorts of ways the mechanism detects its status — I’ve not pulled one apart completely. It is a nifty bit of design with a lot of moving parts

The paperless nozzle check fires individual droplets (at the smallest size) and uses an electrostatic detection process

See more detail at:

https://www.northlight-images.co.uk/repairing-epson-p5000-printer/

Note how the paperless nozzle check uses the smallest size droplets, whilst the printed nozzle check uses the largest drop sizes.

• How old is this printer?

early 2017

• unrelated — the menu has a control to do a “white cap cleaning” but I couldn’t find out what that is in either the operation or service manuls.

It’s to allow cleaning access to the capping section — see the link above.

Apologies for once again making my mistake about the electrostatic sensing. And it looks like there might be some paper dust on that perforated wheel, which seems «consistent» with the inconsistency of the flagging of the issue.

Sent ya a couple of coffees.

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Years ago I had a 4880 and a local shop was an authorized Epson repair facility.  That shop closed down about five years ago and the only repair option is as you described.  For my P5000, I purchased the extended warranty and am glad I did.  There was an issue with a circuit board that required two service calls to repair.  The first service call would have exceeded the cost of a new printer.

Even the Chinese Communists have discovered the wisdom of the free market system for allocating resources.  However, there is such a thing termed Market Failure that can occur.  Market Failure happens when an action benefits an individual but is detrimental to the public.  An example would be when, say, an individual or company dumps waste chemicals in a waterway rather than pay for professional removal.  This is one reason we have government regulation.

What we have here (Epson 5000) is a likely example of Market Failure where a repairable printer ends up in a landfill because of the cost structure.   If the repairman has to travel 50 miles each way to fix the printer, does the energy he expends in that travel exceed the energy expended in producing a new printer?  Who knows?  There is also the environmental cost of landfills, etc.

The «throw-away» society is going to have to consider the long-term wisdom the throw-away approach.  All things being equal (as the economists say) we may have to lower our current living standards a bit to protect the environment for future generations.

We are not used to thinking like that.

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Re: A P5000 note… (1433 error)

Thoughtful.  Has the decline of independent graphics arts distributors with their own technical support staffs accelerated these issues.

Here, in the US, I don’t get how people buy $3, $5, $10 K, etc. printers direct from companies like IT Supplies.  What happens when something goes wrong.

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I’ve been using the Epson 4900 for over a year now with no problems.  Yesterday I had Verizon change my DSL line to Fios, which was successful in terms of getting on line, email, etc.

When I turned on the printer to try a nozzle check, the computer could not communicate with the printer.  I went through the routine for configuring the network interface and printing out the Network Status Sheets.  They came out printing only the lower half of each line.  When all three sheets printed out the big red light came on and said Error Code 1433.
I powered down and up again and tried again to print the Network Status Sheet.  Only one sheet printed and the red light returned with Error Code 1433, saying to call service.

Any ideas of what Error Code 1433 refers to?

Any thoughts of what I might do before actually calling for service?

I’ve been using the Epson 4900 for over a year now with no problems.  Yesterday I had Verizon change my DSL line to Fios, which was successful in terms of getting on line, email, etc.

When I turned on the printer to try a nozzle check, the computer could not communicate with the printer. 

This is a little-known incompatibility between Fios and Epson. The Epson printer con only communicate using copper media, and fiber-optics anywhere in the signal chain results in bit-rot that the Epson printers can’t deal with.

Oh, sorry. Never mind, I thought it was Monday already.

Jim 

This is a little-known incompatibility between Fios and Epson. The Epson printer con only communicate using copper media, and fiber-optics anywhere in the signal chain results in bit-rot that the Epson printers can’t deal with.

Interesting….but where is fiber in the chain within the local, household network?

Oh, sorry. Never mind, I thought it was Monday already.

Jim 

?

Interesting….but where is fiber in the chain within the local, household network?

John, Monday is a holiday, of sorts. What kinds of things happen on that holiday?

Reason and logic are not big players on April first.

Jim

Here’s the code from the 4900 service manual….

Thanks for the link to the service manual.  I’d guess that my best bet is to call Epson (fortunately I have the extended warranty).

So I also assume that the change from DSL to Fios is just a coincidence, and that the above issue was pending, anyway?

Jim Kasson’s premature April Fool’s explanation was good—my technical inexpertise had me almost considering it!

Wahoo!  I called Epson.  The tech guy had me do a deep cleaning, which found a nozzle plugged and cleared it.  The error code did not return.  I was able to reset the IP address to get the printer back on the network, and I’m good to go.

Sometimes things work out O.K., I guess.