Ftp ошибка 530 home directory inaccessible

While trying to connect to your FTP server hosted by IIS, you may run into “530 User cannot log in, home directory inaccessible” error. This error occurs whether you are using anonymous access or basic authentication.

A sample connection log from an FTP client:

530 User cannot log in, home directory inaccessible.
Critical error: Could not connect to server

This issue may appear as “Failed to retrieve directory listing” or “Home directory inaccessible” error as well.

Depending on the FTP client, you may not see the detailed error message right away. For instance, when I tried to connect to the same site with the same configuration by using WinSCP, I received “Access Denied” error. If your FTP client doesn’t show the entire connection history, look for the log folder to get more information about the root cause.

Solution

There might be a few reasons for running into this error. Here are the most common root causes and their solutions:

• The user may not be have access to the home directory. Go to “IIS > FTP site > FTP User Isolation”. Select the directory that your users can access. More information about User Isolation settings

• IIS may not be configured to use passive mode FTP. There are two types of FTP connections: Active mode and passive mode. In active mode, the client opens a port. The server connects to this port for transferring data. In passive mode, the server opens a port. The client connects to this port to transfer data. In order to use passive mode, enter a port range and IP address in “IIS > Server name > FTP Firewall Support” page

Note: You can configure your FTP client to use only the active mode if you don’t want to turn on passive mode

Less common reasons for 530 error

The items below may cause “530 User cannot log in, home directory inaccessible” as well.

• Authorization rules. Make sure to have an Authorization rule that allows the user or anonymous access. Check “IIS > FTP site > FTP Authorization Rules” page to allow or deny access for certain or all users.
• NTFS permissions. The FTP users (local or domain users) should have permissions on the physical folder. Right click the folder and go to Properties. In the Security tab, make sure the user has required permissions. You can ignore Shared tab. It is not used for FTP access. 
• Locked account. If you local or domain account is locked or expired, you may end up seeing “User cannot log in” error. Check local user properties or Active Directory user settings to make sure the user account is active. 
• Other permission issues. The user account may not have “Log on locally” or “Allow only anonymous connections security” rights. 

If you are still seeing the issue, check IIS and FTP logs (c:inetpublogsLogFilesFTPSVC2) but don’t let it mislead you. IIS logs sometimes may show PASS. It doesn’t mean everything is well. It’s better to check FTP logs that IIS records for FTP connections

Note: In a case with “Connection closed by the server” error for FTP connection, we determined the root cause as the corruption of system files occurred during in-place server upgrade.

Сделал, но при подключении получил ошибку «530 user cannot login in, home directory inaccessible».

Сначала на сервере проверил наличие пользователя ftp_user_00 в оснастке «Управление компьютером/Локальные пользователи». Пользователь присутствует.

Потом стал проверять права доступа на каталоги, — всё нормально, пользователь ftp_user_00 с соответствующими правами в свойствах каталогов есть, а доступа по-прежнему нет.
Добавил в каталог пользователя «Все», — ничего не изменилось.
Залез в групповые политики. Всё, вроде, нормально.
Потом в диспетчере IIS на начальной странице ftp-сайта стал просматривать встроенные возможности начиная с «Проверки подлинности FTP» и далее, пока не открыл «Правила авторизации FTP», а его там нет (пользователя ftp_user_00).

 Добавил разрешающее правило для ftp_user_00 на чтение и запись.

Соединение пошло. Вот надо было сразу лезть в «Правила авторизации FTP», а не ковыряться по каталогам. Видимо, когда менял логин (а по сути, — это новый локальный пользователь), то добавил его в оснастке «Управление компьютером/Локальные пользователи», но при этом забыл добавить в «Правила авторизации FTP» на ftp-сайте.
Вывод. Одна из причин (если не первая) ошибки «530 user cannot login in, home directory inaccessible» при подключении к ftp-сайту (IIS), — отсутствие пользователя, под которым идет подключение, в «Правилах авторизации FTP» в Диспетчере служб IIS.

Are you receiving FTP error 530 user cannot log in home directory inaccessible? We can help you fix it.

While trying to connect to the FTP server we may run into this error message. In most cases, this error occurs only when FTP authorization rules for default FTP site are not set.

At Bobcares, we often get requests from our customers regarding FTP errors as part of our Server Management Services.

Today, let’s get into the details on how our Support Engineers fix the FTP error for our customers.

Why FTP shows 530 user cannot log in home directory inaccessible error?

The File Transfer Protocol (FTP) is a standard network protocol used to transfer computer files from one host to another host over a TCP-based network. FTP built on Cilent-Server Architecture and it uses separate connections for control and data.

When connecting locally from Windows Server via FTP using a subscription FTP user, the operation fails with the below error.

Depending on the FTP client the error message appear as “Failed to retrieve directory listing” or “Home directory inaccessible” error as well. There might be a few reasons for running into this error.

Now, it’s time to see the reasons that cause 530 FTP anonymous messages.

Top causes for “530 User cannot log in, home directory inaccessible”

From our experience in managing servers, we often see customers experiencing problems like “530 User cannot log in, home directory inaccessible”.

Let’s check the common reasons one by one and see how our Support Engineers fix it.

1. Authorization rules

In most cases, this error occurs only when FTP authorization rules for default FTP site are not set. For that, we set the Authorization rule by the following the below steps.

a. Initially, we log in to the VPS via Remote Desktop connection as an Administrator user.

b. Then we open IIS and expand Sites option from left pane.

c. After that we select the default FTP site in site list and click the FTP Authorization Rules option.

d. From the right pane, we click on Add Allow Rule.

e. Then we select the option of All Users and tick the check box of Read and Write permission.

f. Finally, we click on Ok button to save the changes and Restart Microsoft FTP Services to reflect them.

2. The user is not able to access to the home directory.

This is the another root cause of the error. We make sure to select the directory that the users can access by selecting IIS > FTP site > FTP User Isolation and select the FTP root directory.

3. NTFS permissions

We make sure that the FTP users have permissions on the physical folder. For that, we right click the folder > Properties > Security tab and check the user permissions.

Even after making the changes, sometimes to reflect the changes we need to restart Microsoft FTP Services. Here is the steps to restart the FTP service.

1. Open Services and select the service named Microsoft FTP Service.

2. Then click on Restart link from the left pane option.

After that we log in to the FTP account. If everything is fine, then no error will appear while connecting to the FTP account.

[Need assistance in fixing the error? – We will fix it for you.]

Conclusion

To be more accurate, “530 User cannot log in, home directory inaccessible” error happens due to various reasons like incorrect rules, permissions and many more. Today, we saw common causes for the error and also saw how our Support Engineers fixed it.

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I spent long time looking for a solution, I’ve tried every shared answer on the internet and nothing could solve the issue. It is an issue I was ignoring for years and I never could fix.

Ok, I’ve Plesk installed and I’m not sure if it has some effect on IIS FTP to do the following behavior …

Using Process Monitor tool, and making ftp login request and watching the tool and doing your investigation using this tool, you can get a hint about the REAL reason of the problem.

For me, I found out that IIS FTP was trying to access the ftp folder from a path DIFFERENT than the actual ftp path I’ve set, I do not know why, but maybe Plesk has some effect on this.

The actual ftp path is

C:inetpubvhostszidapp

The path that IIS FTP was trying to access DURING the login process is

C:inetpubvhostsServers7localuserzid_app_ftp_user

I fixed the issue by creating a folder link from ‘actual’ folder path to the path IIS was trying to access — using the tool mklink tool

CMD command

mklink /d C:inetpubvhostsServers7localuserzid_app_ftp_user "C:inetpubvhostszidapp" 

I’ve fixed the issue that way, so wen FTP is trying to access the folder from the wrong path, it is now goes to the correct one.

Please note doing folder shortcut wont work for this, you need a link like linux, not a shortcut …

I hope it will help you

Users can upload and download files by using FTP (File Transfer Protocol) clients such as FileZilla or WinSCP. These clients connect to an FTP server hosted by IIS (Internet Information Server) or other web server technologies. In most cases, it is easy to set up and maintain an FTP server. However, you may run into issues like “530 User cannot log in, home directory inaccessible” error while trying to connect your FTP server. In this post, I will explain how to solve this issue in IIS.

No matter if you are using anonymous access or basic authentication, you may come across this error message. Here is the full connection log from FileZilla:

Connecting to 192.168.83.82:21…
Connection established, waiting for welcome message…
Insecure server, it does not support FTP over TLS.
USER anonymous
331 Anonymous access allowed, send identity (e-mail name) as password.
PASS *
530 User cannot log in, home directory inaccessible.
Critical error: Could not connect to server

This issue may appear as “Failed to retrieve directory listing” or “Home directory inaccessible” error as well.

Depending on the FTP client, you may not see the detailed error message right away. For instance, when I tried to connect to the same site with the same configuration by using WinSCP, I received “Access Denied” error. If your FTP client doesn’t show the entire connection history, look for the log folder to get more information about the root cause.

It is not always easy to choose an FTP client that fits your requirements. Check my related post for a comparison of FTP clients: Which FTP client is better: FileZilla, CuteFTP or TotalCommander?

Root causes and solutions for “530 User cannot log in, home directory inaccessible” error

There might be a few reasons for running into this error. Here are the most common root causes and their solutions:

• The user is not able to access to the home directory. This is by far the most common root casue of “home directory inaccessible” error. Go to “IIS > FTP site > FTP User Isolation”. Make sure to select the directory that your users can access to. If you are not sure about what to select, select “FTP root directory”. More information: User Isolation Settings.

• IIS is not supporting passive mode FTP. There are two types of FTP connections: Active mode and passive mode. In active mode, the client opens a port. The server connects to this port for transferring data. In passive mode, the server opens a port. The client connects to this port to transfer data (More information: Active and Passive FTP). In order to configure IIS for supporting passive mode, enter a port range and external IP address in “IIS > Server name > FTP Firewall Support” page (More information: Using a single port for IIS FTP in passive mode).

• NTFS permissions. The issue might be simply caused by a missing NTFS permission on the FTP folder in Windows. Make sure the account you are using to connect to FTP server has permission on the folder that has FTP files.

Note: If you don’t want to turn on passive mode in IIS, you can force your FTP client to use only the active mode. In order to do this, go to “Edit > Settings > FTP” and choose “Active” in FileZilla.

Less common reasons for 530 error and how to fix them

The items below may cause “530 User cannot log in, home directory inaccessible” as well.

• Authorization rules. Make sure to have an Authorization rule that allows the user or anonymous access. Check “IIS > FTP site > FTP Authorization Rules” page to allow or deny access for certain or all users.
• NTFS permissions. The FTP users (local or domain users) should have permissions on the physical folder. Right click the folder and go to Properties. In the Security tab, make sure the user has required permissions. You can ignore Shared tab. It is not used for FTP access. A related post: Combining AD permissions with FTP.
• Locked account. If you local or domain account is locked or expired, you may end up seeing “User cannot log in” error. Check local user properties or Active Directory user settings to make sure the user account is active. A related topic: Microsoft Support.
• Other permission issues. The user account may not have “Log on locally” or “Allow only anonymous connections security” rights. More information: Microsoft Support.

Still having the issue?

It’s time to dive deep. Check IIS logs but don’t let it mislead you. IIS logs sometimes may show PASS. It doesn’t mean everything is well. It’s better to check FTP logs that IIS records for FTP connections. It is located in c:inetpublogsLogFilesFTPSVC2

In FTP logs, you will see a status and sub-status code. Here is a list of the most common FTP status codes:

4xx- Transient Negative Completion Reply
The command was not successful, but the error is temporary. If the client retries the command, it may succeed.

421 – Service not available, closing control connection. This may be a reply to any command if the service knows it must shut down.
425 – Cannot open data connection.
426 – Connection closed; transfer aborted.
431 – Need some unavailable resource to process security.
450 – Requested file action not taken. File unavailable (e.g., file busy).
451 – Requested action aborted. Local error in processing.
452 – Requested action not taken. Insufficient storage space in system.

5xx- Permanent Negative Completion Reply
The command was not successful, and the error is permanent. If the client retries the command, it receives the same error.

500 – Syntax error, command unrecognized. This may include errors such as command line too long.
501 – Syntax error in parameters or arguments.
502 – Command not implemented.
503 – Bad sequence of commands.
504 – Command not implemented for that parameter.
521 – Data connection cannot be opened with this PROT setting.
522 – Server does not support the requested network protocol.
530 – Not logged in.
532 – Need account for storing files.
533 – Command protection level denied for policy reasons.
534 – Request denied for policy reasons.
535 – Failed security check (hash, sequence, and so on).
536 – Requested PROT level not supported by mechanism.
537 – Command protection level not supported by security mechanism.
550 – Requested action not taken. File unavailable (for example, file not found, or no access).
551 – Requested action aborted: Page type unknown.
552 – Requested file action aborted. Exceeded storage allocation (for current directory or dataset).
553 – Requested action not taken. File name not allowed.

Source

Note 1: In a case with “Connection closed by the server” error for FTP connection, we determined the root cause as the corruption of system files occurred during in-place server upgrade.

Note 2: If your FTP server is behind Azure Firewall, please check the known-issues page. For example, passive FTP may not work based on FTP configuration.

Are you trying to upload files to FTP server programmatically? Check this post out: How to upload a file via FTP in C#

Article ID: 2, Created: 2/19/2009 at 7:22 AM, Modified: 6/30/2021 at 1:24 AM