Код ошибки 2911

Содержание

1. The error code is 2911
2. Как исправить ошибку Microsoft Access 2911
3. Объяснение «You cannot change the data access page path while it it open»
4. Что на самом деле вызывает ошибку времени выполнения 2911?
5. Распространенные сообщения об ошибках в You cannot change the data access page path while it it open
6. Источники проблем You cannot change the data access page path while it it open
7. The error code is 2911

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• Question

• I try this answer for version 3.0 and not work:
  https://social.technet.microsoft.com/Forums/office/en-US/2644640f-f473-4d63-aa6a-4077714d0461/caquietexec-error-cannot-create-database?forum=windowsazuredata

  I try install way Web Platform installer.

  My log:

  === Logging started: 30/07/2015  13:37:36 ===
  Action start 13:37:36: INSTALL.
  Action start 13:37:36: AppSearch.
  Action ended 13:37:36: AppSearch. Return value 1.
  Action start 13:37:36: FindRelatedProducts.
  Action ended 13:37:36: FindRelatedProducts. Return value 1.
  Action start 13:37:36: LaunchConditions.
  Action ended 13:37:36: LaunchConditions. Return value 1.
  Action start 13:37:36: ValidateProductID.
  Action ended 13:37:36: ValidateProductID. Return value 1.
  Action start 13:37:36: CostInitialize.
  Action ended 13:37:36: CostInitialize. Return value 1.
  Action start 13:37:36: FileCost.
  Action ended 13:37:36: FileCost. Return value 1.
  Action start 13:37:36: SetREINSTALLMODE.
  Action ended 13:37:36: SetREINSTALLMODE. Return value 1.
  Action start 13:37:36: CostFinalize.
  Action ended 13:37:36: CostFinalize. Return value 1.
  Action start 13:37:36: SetCommandForRunInitialize.
  Action ended 13:37:36: SetCommandForRunInitialize. Return value 1.
  Action start 13:37:36: InstallValidate.
  Action ended 13:37:36: InstallValidate. Return value 1.
  Action start 13:37:36: InstallInitialize.
  Action ended 13:37:36: InstallInitialize. Return value 1.
  Action start 13:37:36: RemoveExistingProducts.
  Action start 13:37:36: INSTALL.
  Action start 13:37:36: AppSearch.
  Action ended 13:37:36: AppSearch. Return value 1.
  Action start 13:37:36: FindRelatedProducts.
  Action ended 13:37:36: FindRelatedProducts. Return value 0.
  Action start 13:37:36: LaunchConditions.
  Action ended 13:37:36: LaunchConditions. Return value 1.
  Action start 13:37:36: ValidateProductID.
  Action ended 13:37:36: ValidateProductID. Return value 1.
  Action start 13:37:36: CostInitialize.
  Action ended 13:37:36: CostInitialize. Return value 1.
  Action start 13:37:36: FileCost.
  Action ended 13:37:36: FileCost. Return value 1.
  Action start 13:37:36: SetREINSTALLMODE.
  Action ended 13:37:36: SetREINSTALLMODE. Return value 1.
  Action start 13:37:36: CostFinalize.
  Action ended 13:37:36: CostFinalize. Return value 1.
  Action start 13:37:36: SetCommandForRunInitialize.
  Action ended 13:37:36: SetCommandForRunInitialize. Return value 1.
  Action start 13:37:36: InstallValidate.
  Action ended 13:37:36: InstallValidate. Return value 1.
  Action start 13:37:36: InstallInitialize.
  Action ended 13:37:36: InstallInitialize. Return value 1.
  Action start 13:37:36: RemoveExistingProducts.
  Action ended 13:37:36: RemoveExistingProducts. Return value 0.
  Action start 13:37:36: ProcessComponents.
  Action ended 13:37:36: ProcessComponents. Return value 1.
  Action start 13:37:36: UnpublishFeatures.
  Action ended 13:37:36: UnpublishFeatures. Return value 1.
  Action start 13:37:36: RemoveRegistryValues.
  Action ended 13:37:36: RemoveRegistryValues. Return value 1.
  Action start 13:37:36: RemoveShortcuts.
  Action ended 13:37:36: RemoveShortcuts. Return value 1.
  Action start 13:37:36: RemoveFiles.
  Action ended 13:37:36: RemoveFiles. Return value 1.
  Action start 13:37:36: InstallFiles.
  Action ended 13:37:36: InstallFiles. Return value 1.
  Action start 13:37:36: CreateShortcuts.
  Action ended 13:37:36: CreateShortcuts. Return value 1.
  Action start 13:37:36: WriteRegistryValues.
  Action ended 13:37:36: WriteRegistryValues. Return value 1.
  Action start 13:37:36: RegisterUser.
  Action ended 13:37:36: RegisterUser. Return value 0.
  Action start 13:37:36: RegisterProduct.
  Action ended 13:37:36: RegisterProduct. Return value 1.
  Action start 13:37:36: PublishFeatures.
  Action ended 13:37:36: PublishFeatures. Return value 1.
  Action start 13:37:36: PublishProduct.
  Action ended 13:37:36: PublishProduct. Return value 1.
  Action start 13:37:36: InstallFinalize.
  Action ended 13:37:37: InstallFinalize. Return value 1.
  Action ended 13:37:37: INSTALL. Return value 1.
  Property(N): UpgradeCode = {CF5CD495-AEDE-42DA-B7CF-A70D398D4E6A}
  Property(N): RunInitialize = «C:Program Files (x86)Microsoft SDKsAzureStorage EmulatorWAStorageEmulator.exe» init -forcecreate -autodetect
  Property(N): DOTNET4FULL = 4.6.00079
  Property(N): LOCALDB11INSTALLED = C:Program Files (x86)Microsoft SQL Server110LocalDBBinnSqlUserInstance.dll
  Property(N): LOCALDB12INSTALLED = C:Program Files (x86)Microsoft SQL Server120LocalDBBinnSqlUserInstance.dll
  Property(N): TARGETDIR = C:
  Property(N): StorageEmulatorMenuFolder = C:ProgramDataMicrosoftWindowsStart MenuProgramsMicrosoft AzureStorage Emulator
  Property(N): STORAGEEMUDIR = C:Program Files (x86)Microsoft SDKsAzureStorage Emulator
  Property(N): WixUIRMOption = UseRM
  Property(N): ALLUSERS = 1
  Property(N): ARPNOMODIFY = 1
  Property(N): REINSTALLMODE = amus
  Property(N): AzureMenuFolder = C:ProgramDataMicrosoftWindowsStart MenuProgramsMicrosoft Azure
  Property(N): ProgramMenuFolder = C:ProgramDataMicrosoftWindowsStart MenuPrograms
  Property(N): AZUREDIR = C:Program Files (x86)Microsoft SDKsAzure
  Property(N): MICROSOFTSDKSDIR = C:Program Files (x86)Microsoft SDKs
  Property(N): ProgramFilesFolder = C:Program Files (x86)
  Property(N): MSIRMSHUTDOWN = 1
  Property(N): WIXUI_INSTALLDIR = INSTALLDIR
  Property(N): ARPSYSTEMCOMPONENT = 1
  Property(N): DefaultUIFont = WixUI_Font_Normal
  Property(N): WixUI_Mode = Minimal
  Property(N): Manufacturer = Microsoft Corporation
  Property(N): ProductCode = {D1CE3A61-C902-4065-86BE-2007DB996CC5}
  Property(N): ProductLanguage = 1033
  Property(N): ProductName = Windows Azure Storage Emulator — v3.4
  Property(N): ProductVersion = 3.4.6848.0
  Property(N): ErrorDialog = ErrorDlg
  Property(N): SecureCustomProperties = NEWERVERSIONDETECTED;OLDEMULATORPACKAGEDETECTED;OLDERVERSIONDETECTED
  Property(N): WixPdbPath = o:bttemp291696obj.amd64freservicesxstorerdpackagesstorageemulatorpackageobjfreamd64en-usWindowsAzureStorageEmulator.wixpdb
  Property(N): PackageCode = {D5D2BCEC-CE8A-451B-8864-29D94AB03AA0}
  Property(N): ProductState = 5
  Property(N): UPGRADINGPRODUCTCODE = {5F57531E-3891-43D6-9B59-489B7A592CE2}
  Property(N): CLIENTPROCESSID = 10128
  Property(N): CLIENTUILEVEL = 3
  Property(N): REMOVE = ALL
  Property(N): MsiSystemRebootPending = 1
  Property(N): PRODUCTLANGUAGE = 1033
  Property(N): VersionDatabase = 200
  Property(N): VersionMsi = 5.00
  Property(N): VersionNT = 603
  Property(N): VersionNT64 = 603
  Property(N): WindowsBuild = 9600
  Property(N): ServicePackLevel = 0
  Property(N): ServicePackLevelMinor = 0
  Property(N): MsiNTProductType = 1
  Property(N): WindowsFolder = C:WINDOWS
  Property(N): WindowsVolume = C:
  Property(N): System64Folder = C:WINDOWSsystem32
  Property(N): SystemFolder = C:WINDOWSSysWOW64
  Property(N): RemoteAdminTS = 1
  Property(N): TempFolder = C:UsersArieAppDataLocalTemp
  Property(N): CommonFilesFolder = C:Program Files (x86)Common Files
  Property(N): ProgramFiles64Folder = C:Program Files
  Property(N): CommonFiles64Folder = C:Program FilesCommon Files
  Property(N): AppDataFolder = C:UsersArieAppDataRoaming
  Property(N): FavoritesFolder = C:UsersArieFavorites
  Property(N): NetHoodFolder = C:UsersArieAppDataRoamingMicrosoftWindowsNetwork Shortcuts
  Property(N): PersonalFolder = C:UsersArieDocuments
  Property(N): PrintHoodFolder = C:UsersArieAppDataRoamingMicrosoftWindowsPrinter Shortcuts
  Property(N): RecentFolder = C:UsersArieAppDataRoamingMicrosoftWindowsRecent
  Property(N): SendToFolder = C:UsersArieAppDataRoamingMicrosoftWindowsSendTo
  Property(N): TemplateFolder = C:ProgramDataMicrosoftWindowsTemplates
  Property(N): CommonAppDataFolder = C:ProgramData
  Property(N): LocalAppDataFolder = C:UsersArieAppDataLocal
  Property(N): MyPicturesFolder = C:UsersAriePictures
  Property(N): AdminToolsFolder = C:ProgramDataMicrosoftWindowsStart MenuProgramsAdministrative Tools
  Property(N): StartupFolder = C:ProgramDataMicrosoftWindowsStart MenuProgramsStartup
  Property(N): StartMenuFolder = C:ProgramDataMicrosoftWindowsStart Menu
  Property(N): DesktopFolder = C:UsersPublicDesktop
  Property(N): FontsFolder = C:WINDOWSFonts
  Property(N): GPTSupport = 1
  Property(N): OLEAdvtSupport = 1
  Property(N): ShellAdvtSupport = 1
  Property(N): MsiAMD64 = 6
  Property(N): Msix64 = 6
  Property(N): Intel = 6
  Property(N): PhysicalMemory = 16291
  Property(N): VirtualMemory = 6719
  Property(N): AdminUser = 1
  Property(N): MsiTrueAdminUser = 1
  Property(N): LogonUser = Arie
  Property(N): UserSID = S-1-5-21-3168215727-2656670623-2262786809-1001
  Property(N): UserLanguageID = 1037
  Property(N): ComputerName = ARIE-PC
  Property(N): SystemLanguageID = 1037
  Property(N): ScreenX = 1024
  Property(N): ScreenY = 768
  Property(N): CaptionHeight = 23
  Property(N): BorderTop = 1
  Property(N): BorderSide = 1
  Property(N): TextHeight = 16
  Property(N): TextInternalLeading = 3
  Property(N): ColorBits = 32
  Property(N): TTCSupport = 1
  Property(N): Time = 13:37:37
  Property(N): Date = 30/07/2015
  Property(N): MsiNetAssemblySupport = 4.6.79.0
  Property(N): MsiWin32AssemblySupport = 6.3.10240.16384
  Property(N): RedirectedDllSupport = 2
  Property(N): MsiRunningElevated = 1
  Property(N): Privileged = 1
  Property(N): USERNAME = Arie
  Property(N): Installed = 00:00:00
  Property(N): DATABASE = C:WindowsInstaller23d12911.msi
  Property(N): UILevel = 2
  Property(N): OriginalDatabase = C:WindowsInstaller23d12911.msi
  Property(N): Preselected = 1
  Property(N): ACTION = INSTALL
  Property(N): ROOTDRIVE = C:
  Property(N): CostingComplete = 1
  Property(N): OutOfDiskSpace = 0
  Property(N): OutOfNoRbDiskSpace = 0
  Property(N): PrimaryVolumeSpaceAvailable = 0
  Property(N): PrimaryVolumeSpaceRequired = 0
  Property(N): PrimaryVolumeSpaceRemaining = 0
  Property(N): INSTALLLEVEL = 1
  Action ended 13:37:37: RemoveExistingProducts. Return value 1.
  Action start 13:37:37: ProcessComponents.
  Action ended 13:37:37: ProcessComponents. Return value 1.
  Action start 13:37:37: UnpublishFeatures.
  Action ended 13:37:37: UnpublishFeatures. Return value 1.
  Action start 13:37:37: RemoveRegistryValues.
  Action ended 13:37:37: RemoveRegistryValues. Return value 1.
  Action start 13:37:37: RemoveShortcuts.
  Action ended 13:37:37: RemoveShortcuts. Return value 1.
  Action start 13:37:37: RemoveFiles.
  Action ended 13:37:37: RemoveFiles. Return value 1.
  Action start 13:37:37: InstallFiles.
  Action ended 13:37:37: InstallFiles. Return value 1.
  Action start 13:37:37: RunInitialize.
  Action ended 13:37:37: RunInitialize. Return value 1.
  Action start 13:37:37: CreateShortcuts.
  Action ended 13:37:37: CreateShortcuts. Return value 1.
  Action start 13:37:37: WriteRegistryValues.
  Action ended 13:37:37: WriteRegistryValues. Return value 1.
  Action start 13:37:37: RegisterUser.
  Action ended 13:37:37: RegisterUser. Return value 1.
  Action start 13:37:37: RegisterProduct.
  Action ended 13:37:37: RegisterProduct. Return value 1.
  Action start 13:37:37: PublishFeatures.
  Action ended 13:37:37: PublishFeatures. Return value 1.
  Action start 13:37:37: PublishProduct.
  Action ended 13:37:37: PublishProduct. Return value 1.
  Action start 13:37:37: InstallFinalize.
  CAQuietExec:  Windows Azure Storage Emulator 4.1.0.0 command line tool
  CAQuietExec:  Error: No available SQL Instance was found.
  CAQuietExec:  Error 0xfffffff6: Command line returned an error.
  CAQuietExec:  Error 0xfffffff6: CAQuietExec Failed
  CustomAction RunInitialize returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
  Action ended 13:41:16: InstallFinalize. Return value 3.
  Action ended 13:41:16: INSTALL. Return value 3.
  Property(S): UpgradeCode = {CF5CD495-AEDE-42DA-B7CF-A70D398D4E6A}
  Property(S): RunInitialize = «C:Program Files (x86)Microsoft SDKsAzureStorage EmulatorAzureStorageEmulator.exe» init -forcecreate -autodetect
  Property(S): DOTNET4FULL = 4.6.00079
  Property(S): LOCALDB11INSTALLED = C:Program Files (x86)Microsoft SQL Server110LocalDBBinnSqlUserInstance.dll
  Property(S): LOCALDB12INSTALLED = C:Program Files (x86)Microsoft SQL Server120LocalDBBinnSqlUserInstance.dll
  Property(S): TARGETDIR = C:
  Property(S): StorageEmulatorMenuFolder = C:ProgramDataMicrosoftWindowsStart MenuProgramsMicrosoft AzureStorage Emulator
  Property(S): STORAGEEMUDIR = C:Program Files (x86)Microsoft SDKsAzureStorage Emulator
  Property(S): WixUIRMOption = UseRM
  Property(S): ALLUSERS = 1
  Property(S): ARPNOMODIFY = 1
  Property(S): REINSTALLMODE = amus
  Property(S): AzureMenuFolder = C:ProgramDataMicrosoftWindowsStart MenuProgramsMicrosoft Azure
  Property(S): ProgramMenuFolder = C:ProgramDataMicrosoftWindowsStart MenuPrograms
  Property(S): AZUREDIR = C:Program Files (x86)Microsoft SDKsAzure
  Property(S): MICROSOFTSDKSDIR = C:Program Files (x86)Microsoft SDKs
  Property(S): ProgramFilesFolder = C:Program Files (x86)
  Property(S): SourceDir = C:UsersArieAppDataLocalMicrosoftWeb Platform InstallerinstallersWindowsAzureStorageEmulator.4.1.VS20151BF051CA01B3FE44181BC219D1C38694254EE6C
  Property(S): MSIRMSHUTDOWN = 1
  Property(S): WIXUI_INSTALLDIR = INSTALLDIR
  Property(S): ARPSYSTEMCOMPONENT = 1
  Property(S): DefaultUIFont = WixUI_Font_Normal
  Property(S): WixUI_Mode = Minimal
  Property(S): Manufacturer = Microsoft Corporation
  Property(S): ProductCode = {5F57531E-3891-43D6-9B59-489B7A592CE2}
  Property(S): ProductLanguage = 1033
  Property(S): ProductName = Microsoft Azure Storage Emulator — v4.1
  Property(S): ProductVersion = 4.1.6848.8
  Property(S): ErrorDialog = ErrorDlg
  Property(S): SecureCustomProperties = NEWERVERSIONDETECTED;OLDEMULATORPACKAGEDETECTED;OLDERVERSIONDETECTED
  Property(S): WixPdbPath = o:bttemp551729obj.amd64freservicesxstorerdpackagesstorageemulatorpackageobjfreamd64en-usMicrosoftAzureStorageEmulator.wixpdb
  Property(S): OLDERVERSIONDETECTED = {D1CE3A61-C902-4065-86BE-2007DB996CC5}
  Property(S): MsiLogFileLocation = C:UsersArieAppDataLocalTempWindowsAzureStorageEmulator.txt
  Property(S): PackageCode = {8B374F42-A082-4F5F-B99B-6817934B52B9}
  Property(S): ProductState = -1
  Property(S): PackagecodeChanging = 1
  Property(S): REBOOT = ReallySuppress
  Property(S): CURRENTDIRECTORY = C:UsersArieDownloads
  Property(S): CLIENTUILEVEL = 3
  Property(S): CLIENTPROCESSID = 10128
  Property(S): VersionDatabase = 200
  Property(S): MsiSystemRebootPending = 1
  Property(S): VersionMsi = 5.00
  Property(S): VersionNT = 603
  Property(S): VersionNT64 = 603
  Property(S): WindowsBuild = 9600
  Property(S): ServicePackLevel = 0
  Property(S): ServicePackLevelMinor = 0
  Property(S): MsiNTProductType = 1
  Property(S): WindowsFolder = C:WINDOWS
  Property(S): WindowsVolume = C:
  Property(S): System64Folder = C:WINDOWSsystem32
  Property(S): SystemFolder = C:WINDOWSSysWOW64
  Property(S): RemoteAdminTS = 1
  Property(S): TempFolder = C:UsersArieAppDataLocalTemp
  Property(S): CommonFilesFolder = C:Program Files (x86)Common Files
  Property(S): ProgramFiles64Folder = C:Program Files
  Property(S): CommonFiles64Folder = C:Program FilesCommon Files
  Property(S): AppDataFolder = C:UsersArieAppDataRoaming
  Property(S): FavoritesFolder = C:UsersArieFavorites
  Property(S): NetHoodFolder = C:UsersArieAppDataRoamingMicrosoftWindowsNetwork Shortcuts
  Property(S): PersonalFolder = C:UsersArieDocuments
  Property(S): PrintHoodFolder = C:UsersArieAppDataRoamingMicrosoftWindowsPrinter Shortcuts
  Property(S): RecentFolder = C:UsersArieAppDataRoamingMicrosoftWindowsRecent
  Property(S): SendToFolder = C:UsersArieAppDataRoamingMicrosoftWindowsSendTo
  Property(S): TemplateFolder = C:ProgramDataMicrosoftWindowsTemplates
  Property(S): CommonAppDataFolder = C:ProgramData
  Property(S): LocalAppDataFolder = C:UsersArieAppDataLocal
  Property(S): MyPicturesFolder = C:UsersAriePictures
  Property(S): AdminToolsFolder = C:ProgramDataMicrosoftWindowsStart MenuProgramsAdministrative Tools
  Property(S): StartupFolder = C:ProgramDataMicrosoftWindowsStart MenuProgramsStartup
  Property(S): StartMenuFolder = C:ProgramDataMicrosoftWindowsStart Menu
  Property(S): DesktopFolder = C:UsersPublicDesktop
  Property(S): FontsFolder = C:WINDOWSFonts
  Property(S): GPTSupport = 1
  Property(S): OLEAdvtSupport = 1
  Property(S): ShellAdvtSupport = 1
  Property(S): MsiAMD64 = 6
  Property(S): Msix64 = 6
  Property(S): Intel = 6
  Property(S): PhysicalMemory = 16291
  Property(S): VirtualMemory = 6722
  Property(S): AdminUser = 1
  Property(S): MsiTrueAdminUser = 1
  Property(S): LogonUser = Arie
  Property(S): UserSID = S-1-5-21-3168215727-2656670623-2262786809-1001
  Property(S): UserLanguageID = 1037
  Property(S): ComputerName = ARIE-PC
  Property(S): SystemLanguageID = 1037
  Property(S): ScreenX = 1024
  Property(S): ScreenY = 768
  Property(S): CaptionHeight = 23
  Property(S): BorderTop = 1
  Property(S): BorderSide = 1
  Property(S): TextHeight = 16
  Property(S): TextInternalLeading = 3
  Property(S): ColorBits = 32
  Property(S): TTCSupport = 1
  Property(S): Time = 13:41:16
  Property(S): Date = 30/07/2015
  Property(S): MsiNetAssemblySupport = 4.6.79.0
  Property(S): MsiWin32AssemblySupport = 6.3.10240.16384
  Property(S): RedirectedDllSupport = 2
  Property(S): MsiRunningElevated = 1
  Property(S): Privileged = 1
  Property(S): USERNAME = Arie
  Property(S): DATABASE = C:WINDOWSInstaller38f296b.msi
  Property(S): OriginalDatabase = C:UsersArieAppDataLocalMicrosoftWeb Platform InstallerinstallersWindowsAzureStorageEmulator.4.1.VS20151BF051CA01B3FE44181BC219D1C38694254EE6CMicrosoftAzureStorageEmulator.msi
  Property(S): UILevel = 2
  Property(S): ACTION = INSTALL
  Property(S): ROOTDRIVE = C:
  Property(S): CostingComplete = 1
  Property(S): OutOfDiskSpace = 0
  Property(S): OutOfNoRbDiskSpace = 0
  Property(S): PrimaryVolumeSpaceAvailable = 0
  Property(S): PrimaryVolumeSpaceRequired = 0
  Property(S): PrimaryVolumeSpaceRemaining = 0
  Property(S): INSTALLLEVEL = 1
  Property(S): SOURCEDIR = C:UsersArieAppDataLocalMicrosoftWeb Platform InstallerinstallersWindowsAzureStorageEmulator.4.1.VS20151BF051CA01B3FE44181BC219D1C38694254EE6C
  Property(S): SourcedirProduct = {5F57531E-3891-43D6-9B59-489B7A592CE2}
  Property(S): ProductToBeRegistered = 1
  MSI (s) (F8:AC) [13:41:16:919]: Product: Microsoft Azure Storage Emulator — v4.1 — Installation failed.

  MSI (s) (F8:AC) [13:41:16:921]: Windows Installer installed the product. Product Name: Microsoft Azure Storage Emulator — v4.1. Product Version: 4.1.6848.8. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status:
  1603.

  === Logging stopped: 30/07/2015  13:41:16 ===

  • Edited by

    Wednesday, August 12, 2015 1:02 PM

На чтение 10 мин. Опубликовано 15.12.2019

Introduction

This document describes a troubleshooting scenario which applies to applications that do not work through the Cisco AnyConnect VPN Client.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on a Cisco Adaptive Security Appliance (ASA) that runs Version 8.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Troubleshooting Process

This typical troubleshooting scenario applies to applications that do not work through the Cisco AnyConnect VPN Client for end-users with Microsoft Windows-based computers. These sections address and provide solutions to the problems:

• Installation and Virtual Adapter Issues
• Disconnection or Inability to Establish Initial Connection
• Problems with Passing Traffic
• AnyConnect Crash Issues
• Fragmentation / Passing Traffic Issues

Installation and Virtual Adapter Issues

Complete these steps:

1. Obtain the device log file:
   • Windows XP / Windows 2000:

     Windowssetupapi.log

   • Windows Vista:

     Note: Hidden folders must be made visible in order to see these files.

     WindowsInfsetupapi.app.log
     
         WindowsInfsetupapi.dev.log
     

   If you see errors in the setupapi log file, you can turn up verbosity to 0x2000FFFF.

2. Obtain the MSI installer log file:

   If this is an initial web deploy install, this log is located in the per-user temp directory.

   • Windows XP / Windows 2000:

     Documents and Settings<username>Local SettingsTemp
     

   • Windows Vista:

     Users<username>AppDataLocalTemp
     

   If this is an automatic upgrade, this log is in the temp directory of the system:

   WindowsTemp
   

   The filename is in this format: anyconnect-win-x.x.xxxx-k9-install-yyyyyyyyyyyyyy.log. Obtain the most recent file for the version of the client you want to install. The x.xxxx changes based on the version, such as 2.0.0343, and yyyyyyyyyyyyyy is the date and time of the install.

3. Obtain the PC system information file:
   1. From a Command Prompt/DOS box, type this:
      • Windows XP / Windows 2000:

        winmsd /nfo c:msinfo.nfo
        

      • Windows Vista:

        msinfo32 /nfo c:msinfo.nfo
        

      Note: After you type into this prompt, wait. It can take between two to five minutes for the file to complete.

   2. Obtain a systeminfo file dump from a Command Prompt:

      Windows XP and Windows Vista:

      systeminfo c:sysinfo.txt
      

Refer to AnyConnect: Corrupt Driver Database Issue in order to debug the driver issue.

Disconnection or Inability to Establish Initial Connection

If you experience connection problems with the AnyConnect client, such as disconnections or the inability to establish an initial connection, obtain these files:

• The configuration file from the ASA in order to determine if anything in the configuration causes the connection failure:

  From the console of the ASA, type write net x.x.x.x:ASA-Config.txt where x.x.x.x is the IP address of a TFTP server on the network.

  OR

  From the console of the ASA, type show running-config. Let the configuration complete on the screen, then cut-and-paste to a text editor and save.

• The ASA event logs:
  1. In order to enable logging on the ASA for auth, WebVPN, Secure Sockets Layer (SSL), and SSL VPN Client (SVC) events, issue these CLI commands:

     config terminal
     logging enable
     logging timestamp
     logging class auth console debugging
     logging class webvpn console debugging
     logging class ssl console debugging
     logging class svc console debugging

  2. Originate an AnyConnect session and ensure that the failure can be reproduced. Capture the logging output from the console to a text editor and save.
  3. In order to disable logging, issue no logging enable.
• The Cisco AnyConnect VPN Client log from the Windows Event Viewer of the client PC:
  1. Choose Start > Run.
  2. Enter:

     eventvwr.msc /s

  3. Right-click the Cisco AnyConnect VPN Client log, and select Save Log File as AnyConnect.evt.

     Note: Always save it as the .evt file format.

If the user cannot connect with the AnyConnect VPN Client, the issue might be related to an established Remote Desktop Protocol (RDP) session or Fast User Switching enabled on the client PC. The user can see the AnyConnect profile settings mandate a single local user, but multiple local users are currently logged into your computer. A VPN connection will not be established error message error on the client PC. In order to resolve this issue, disconnect any established RDP sessions and disable Fast User Switching. This behavior is controlled by the Windows Logon Enforcement attribute in the client profile, however currently there is no setting that actually allows a user to establish a VPN connection while multiple users are logged on simultaneously on the same machine. Enhancement request CSCsx15061 was filed to address this feature.

Note: Make sure that port 443 is not blocked so the AnyConnect client can connect to the ASA.

When a user cannot connect the AnyConnect VPN Client to the ASA, the issue might be caused by an incompatibility between the AnyConnect client version and the ASA software image version. In this case, the user receives this error message: The installer was not able to start the Cisco VPN client, clientless access is not available.

In order to resolve this issue, upgrade the AnyConnect client version to be compatible with the ASA software image.

When you log in the first time to the AnyConnect, the login script does not run. If you disconnect and log in again, then the login script runs fine. This is the expected behavior.

When you connect the AnyConnect VPN Client to the ASA, you might receive this error: User not authorized for AnyConnect Client access, contact your administrator.

This error is seen when the AnyConnect image is missing from the ASA. Once the image is loaded to the ASA, AnyConnect can connect without any issues to the ASA.

This error can be resolved by disabling Datagram Transport Layer Security (DTLS). Go to Configuration > Remote Access VPN > Network (Client) Access > AnyConnect Connection Profiles and uncheck the Enable DTLS check box. This disables DTLS.

The dartbundle files show this error message when the user gets disconnected: TUNNELPROTOCOLDPDMGR_ERROR_NO_DPD_RESPONSE:The secure gateway failed to respond to Dead Peer Detection packets. This error means that the DTLS channel was torn due to Dead Peer Detection (DPD) failure. This error is resolved if you tweak the DPD keepalives and issue these commands:

webvpn
   svc keepalive 30
   svc dpd-interval client 80
   svc dpd-interval gateway 80

The svc keepalive and svc dpd-interval commands are replaced by the anyconnect keepalive and anyconnect dpd-interval commands respectively in ASA Version 8.4(1) and later as shown here:

webvpn
anyconnect ssl keepalive 15
anyconnect dpd-interval client 5
anyconnect dpd-interval gateway 5

Problems with Passing Traffic

When problems are detected with passing traffic to the private network with an AnyConnect session through the ASA, complete these data-gathering steps:

1. Obtain the output of the show vpn-sessiondb detail svc filter name <username> ASA command from the console. If the output shows Filter Name: XXXXX, then gather the output for show access-list XXXXX. Verify that the access-list XXXXX does not block the intended traffic flow.
2. Export the AnyConnect statistics from AnyConnect VPN Client > Statistics > Details > Export (AnyConnect-ExportedStats.txt).
3. Check the ASA configuration file for nat statements. If Network Address Translation (NAT) is enabled, these must exempt data that returns to the client as a result of NAT. For example, to NAT exempt (nat 0) the IP addresses from the AnyConnect pool, use this on the CLI:

   access-list in_nat0_out extended permit ip any 10.136.246.0 255.255.255.0
   ip local pool IPPool1 10.136.246.1-10.136.246.254 mask 255.252.0.0
   nat (inside) 0 access-list in_nat0_out

4. Determine if the tunneled default gateway needs to be enabled for the setup. The traditional default gateway is the gateway of last resort for non-decrypted traffic.

   Example:

   
   !--- Route outside 0 0 is an incorrect statement.
   
   route outside 0 0 10.145.50.1
   route inside 0 0 10.0.4.2 tunneled

   For example, if the VPN Client needs to access a resource which is not in the routing table of the VPN Gateway, the packet is routed through the standard default gateway. The VPN gateway does not need the complete internal routing table in order to resolve this. The tunneled keyword can be used in this instance.

5. Verify if the AnyConnect traffic is dropped by the inspection policy of the ASA. You could exempt the specific application that is used by AnyConnct client if you implement the Modular Policy Framework of Cisco ASA. For example, you could exempt the skinny protocol with these commands.

   ASA(config)# policy-map global_policy
   ASA(config-pmap)#  class inspection_default
   ASA(config-pmap-c)# no inspect skinny

AnyConnect Crash Issues

Complete these data-gathering steps:

1. Ensure that the Microsoft Utility Dr Watson is enabled. In order to do this, choose Start > Run, and run Drwtsn32.exe. Configure this and click OK:

   Number of Instructions      : 25
   Number of Errors To Save    : 25
   Crash Dump Type             :  Mini
   Dump Symbol Table           : Checked
   Dump All Thread Contexts    : Checked
   Append To Existing Log File : Checked
   Visual Notification         : Checked
   Create Crash Dump File      : Checked

   When the crash occurs, gather the .log and .dmp files from C:Documents and SettingsAll UsersApplication DataMicrosoftDr Watson. If these files appear to be in use, then use ntbackup.exe.

2. Obtain the Cisco AnyConnect VPN Client log from the Windows Event Viewer of the client PC:
   1. Choose Start > Run.
   2. Enter:

      eventvwr.msc /s

   3. Right-click the Cisco AnyConnect VPN Client log, and select Save Log File As AnyConnect.evt.

      Note: Always save it as the .evt file format.

Fragmentation / Passing Traffic Issues

Some applications, such as Microsoft Outlook, do not work. However, the tunnel is able to pass other traffic such as small pings.

This can provide clues as to a fragmentation issue in the network. Consumer routers are particularly poor at packet fragmentation and reassembly.

Try a scaling set of pings in order to determine if it fails at a certain size. For example, ping -l 500, ping -l 1000, ping -l 1500, ping -l 2000.

It is recommended that you configure a special group for users that experience fragmentation, and set the SVC Maximum Transition Unit (MTU) for this group to 1200. This allows you to remediate users who experience this issue, but not impact the broader user base.

Problem

TCP connections hang once connected with AnyConnect.

Solution

In order to verify if your user has a fragmentation issue, adjust the MTU for AnyConnect clients on the ASA.

 ASA(config)#group-policy <name> attributes
                          webvpn
                              svc mtu 1200

Uninstall Automatically

Problem

The AnyConnect VPN Client uninstalls itself once the connection terminates. The client logs show that keep installed is set to disabled.

Solution

AnyConnect uninstalls itself despite that the keep installed option is selected on the Adaptive Security Device Manager (ASDM). In order to resolve this issue, configure the svc keep-installer installed command under group-policy.

Issue Populating the Cluster FQDN

Problem: AnyConnect client is pre-populated with the hostname instead of the cluster Fully Qualified Domain Name (FQDN).

When you have a load-balancing cluster set up for SSL VPN and the client attempts to connect to the cluster, the request is redirected to the node ASA and the client logs in successfully. After some time, when the client tries to connect to the cluster again, the cluster FQDN is not seen in the Connect to entries. Instead, the node ASA entry to which the client has been redirected is seen.

Solution

This occurs because the AnyConnect client retains the host name to which it last connected. This behavior is observed and a bug has been filed. For complete details about the bug, refer to Cisco bug ID CSCsz39019. The suggested workaround is to upgrade the Cisco AnyConnect to Version 2.5.

Backup Server List Configuration

A backup server list is configured in case the main server selected by the user is not reachable. This is defined in the Backup Server pane in the AnyConnect profile. Complete these steps:

1. Download the AnyConnect Profile Editor (registered customers only) . The file name is AnyConnectProfileEditor2_4_1.jar.
2. Create an XML file with the AnyConnect Profile Editor.
   1. Go to the server list tab.
   2. Click Add.
   3. Type the main server on the Hostname field.
   4. Add the backup server below the backup server list on the Host address field. Then, click Add.
3. Once you have the XML file, you need to assign it to the connection you use on the ASA.
   1. In ASDM, choose Configuration > Remote Access VPN > Network (Client) Access > AnyConnect Connection Profiles.
   2. Select your profile and click Edit.
   3. Click Manage from the Default Group Policy section.
   4. Select your group-policy and click Edit.
   5. Select Advanced and then click SSL VPN Client.
   6. Click New. Then, you need to type a name for the Profile and assign the XML file.
4. Connect the client to the session in order to download the XML file.

AnyConnect: Corrupt Driver Database Issue

This entry in the SetupAPI.log file suggests that the catalog system is corrupt:

W239 driver signing class list "C:WINDOWSINFcertclas.inf" was missing or invalid. Error 0xfffffde5: Unknown Error., assuming all device classes are subject to driver signing policy.

You can also receive this error message: Error(3/17): Unable to start VA, setup shared queue, or VA gave up shared queue.

You can receive this log on the client: "The VPN client driver has encountered an error".

Repair

This issue is due to Cisco bug ID CSCsm54689. In order to resolve this issue, make sure that Routing and Remote Access Service is disabled before you start AnyConnect. If this does not resolve the issue, complete these steps:

1. Open a command prompt as an Administrator on the PC (elevated prompt on Vista).
2. Run net stop CryptSvc.
3. Run:

   esentutl /p%systemroot%System32catroot2
   {F750E6C3-38EE-11D1-85E5-00C04FC295EE}catdb

4. When prompted, choose OK in order to attempt the repair.
5. Exit the command prompt.
6. Reboot.

Failed Repair

If the repair fails, complete these steps:

1. Open a command prompt as an Administrator on the PC (elevated prompt on Vista).
2. Run net stop CryptSvc.
3. Rename the %WINDIR%system32catroot2 to catroot2_old directory.
4. Exit the command prompt.
5. Reboot.

Analyze the Database

You can analyze the database at any time in order to determine if it is valid.

1. Open a command prompt as an Admimistrator on the PC.
2. Run:

   esentutl /g%systemroot%System32catroot2
   {F750E6C3-38EE-11D1-85E5-00C04FC295EE}catdb

   Refer to System Catalog Database Integrity for more information.

Error Messages

Error: Unable to Update the Session Management Database

While the SSL VPN is connected through a web browser, the Unable to Update the Session Management Database. error message appears, and the ASA logs show %ASA-3-211001: Memory allocation Error. The adaptive security appliance failed to allocate RAM system memory.

Solution 1

This issue is due to Cisco bug ID CSCsm51093. In order to resolve this issue, reload the ASA or upgrade the ASA software to the interim release mentioned in the bug. Refer to Cisco bug ID CSCsm51093 for more information.

Solution 2

This issue can also be resolved if you disable threat-detection on ASA if threat-detection is used.

Error: «Module c:Program FilesCiscoCisco AnyConnect VPN Clientvpnapi.dll failed to register»

When you use the AnyConnect client on laptops or PCs, an error occurs during the install:

"Module C:Program FilesCiscoCisco AnyConnect VPN Clientvpnapi.dll failed
to register..."

When this error is encountered, the installer cannot move forward and the client is removed.

Solution

These are the possible workarounds to resolve this error:

• The latest AnyConnect client is no longer officially supported with Microsoft Windows 2000. It is a registry problem with the 2000 computer. 
• Remove the VMware applications. Once AnyConnect is installed, VMware applications can be added back to the PC.
• Add the ASA to their trusted sites. 
• Copy these files from the ProgramFilesCiscoCiscoAnyconnect folder to a new folder and run the regsvr32 vpnapi.dll command prompt:
  • vpnapi.dll
  • vpncommon.dll
  • vpncommoncrypt.dll
• Reimage the operating system on the laptop/PC.

The log message related to this error on the AnyConnect client looks similar to this:

DEBUG: Error 2911:  Could not remove the folderC:Program FilesCiscoCisco AnyConnect
VPN Client.
The installer has encountered an unexpected error installing this package. This may
indicate a problem with this package. The error code is 2911. The arguments are:
C:Program FilesCiscoCisco AnyConnect VPN Client, ,
DEBUG: Error 2911:  Could not remove the folder C:Program FilesCiscoCisco AnyConnect
VPN Client.
The installer has encountered an unexpected error installing this package. This may
indicate a problem with this package. The error code is 2911. The arguments are:
C:Program FilesCiscoCisco AnyConnect VPN Client, ,
Info 1721. There is a problem with this Windows Installer package. A program required for
this install to complete could not be run. Contact your support personnel or package
vendor. Action: InstallHelper.exe, location: C:Program FilesCiscoCisco AnyConnect VPN
ClientInstallHelper.exe, command: -acl "C:Documents and SettingsAll UsersApplication
DataCiscoCisco AnyConnect VPN Client" -r

Error: «An error was received from the secure gateway in response to the VPN negotiation request. Please contact your network administrator»

When clients try to connect to the VPN with the Cisco AnyConnect VPN Client, this error is received.

This message was received from the secure gateway:

«Illegal address class» or «Host or network is 0» or «Other error»

Solution

The issue occurs because of the ASA local IP pool depletion. As the VPN pool resource is exhausted, the IP pool range must be enlarged.

Cisco bug ID is CSCsl82188 is filed for this issue. This error usually occurs when the local pool for address assignment is exhausted, or if a 32-bit subnet mask is used for the address pool. The workaround is to expand the address pool and use a 24-bit subnet mask for the pool.

Error: Session could not be established. Session limit of 2 reached.

When you try to connect more than two clients with the AnyConnect VPN Client, you receive the Login Failed error message on the Client and a warning message in the ASA logs that states Session could not be established. Session limit of 2 reached. I have the AnyConnect essential license on the ASA, which runs Version 8.0.4.

Solution 1

This error occurs because the AnyConnect essential license is not supported by ASA version 8.0.4. You need to upgrade the ASA to version 8.2.2. This resolves the error.

Note: Regardless of the license used, if the session limit is reached, the user will receive the login failed error message.

Solution 2

This error can also occur if the vpn-sessiondb max-anyconnect-premium-or-essentials-limit session-limit command is used to set the limit of VPN sessions permitted to be established. If the session-limit is set as two, then the user cannot establish more than two sessions even though the license installed supports more sessions. Set the session-limit to the number of VPN sessions required in order to avoid this error message.

Error: Anyconnect not enabled on VPN server while trying to connect anyconnect to ASA

You receive the Anyconnect not enabled on VPN server error message when you try to connect AnyConnect to the ASA.

Solution

This error is resolved if you enable AnyConnect on the outside interface of the ASA with ASDM. For more information on how to enable AnyConnect on the outside interface, refer to Configure Clientless SSL VPN (WebVPN) on the ASA.

Error:- %ASA-6-722036: Group client-group User xxxx IP x.x.x.x Transmitting large packet 1220 (threshold 1206)

The %ASA-6-722036: Group < client-group > User < xxxx > IP < x.x.x.x> Transmitting large packet 1220 (threshold 1206) error message appears in the logs of the ASA. What does this log mean and how is this resolved?

Solution

This log message states that a large packet was sent to the client. The source of the packet is not aware of the MTU of the client. This can also be due to compression of non-compressible data. The workaround is to turn off the SVC compression with the svc compression none command. This resolves the issue.

Error: The secure gateway has rejected the agent’s vpn connect or reconnect request.

When you connect to the AnyConnect Client, this error is received: "The secure gateway has rejected the agent's vpn connect or reconnect request. A new connection requires re-authentication and must be started manually. Please contact your network administrator if this problem persists. The following message was received from the secure gateway: no assigned address".

This error is also received when you connect to the AnyConnect Client: "The secure gateway has rejected the connection attempt. A new connection attempt to the same or another secure gateway is needed, which requires re-authentication. The following message was received from the secure gateway:Host or network is 0".

This error is also received when you connect to the AnyConnect Client: "The secure gateway has rejected the agent's vpn connect or reconnect request. A new connection requires a re-authentication and must be started manually. Please contact the network administrator if the problem persists. The following message was received from the secure gateway: No License".

Solution

The router was missing pool configuration after reload. You need to add the concerned configuration back to the router.

Router#show run | in pool

ip local pool SSLPOOL 192.168.30.2 192.168.30.254
   svc address-pool SSLPOO

The "The secure gateway has rejected the agent's vpn connect or reconnect request. A new connection requires a re-authentication and must be started manually. Please contact the network administrator if the problem persists. The following message was received from the secure gateway: No License" error occurs when the AnyConnect mobility license is missing. Once the license is installed, the issue is resolved.

Error: «Unable to update the session management database»

When you try to authenticate in WebPortal, this error message is received: "Unable to update the session management database".

Solution

This problem is related to memory allocation on the ASA. This issue is mostly encountered when the ASA Version is 8.2.1. Originally, this requires a 512MB RAM for its complete functionality.

As a permanent workaround, upgrade the memory to 512MB.

As a temporary workaround, try to free the memory with these steps:

1. Disable the threat-detection.
2. Disable SVC compression.
3. Reload the ASA.

Error: «The VPN client driver has encountered an error»

This is an error message obtained on the client machine when you try to connect to AnyConnect.

Solution

In order to resolve this error, complete this procedure in order to manually set the AnyConnect VPN agent to Interactive:

1. Right-click My Computer > Manage > Services and Applications > Services > and select the Cisco AnyConnect VPN Agent.
2. Right-click Properties, then log on, and select Allow service to interact with the desktop.

   This sets the registry Type value DWORD to 110 (default is 010) for the HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesvpnagent.

   Note: If this is to be used, then the preference would be to use the .MST transform in this instance. This is because if you set this manually with these methods, it requires that this be set after every install/upgrade process. This is why there is a need to identify the application that causes this problem.

   When Routing and Remote Access Service (RRAS) is enabled on the Windows PC, AnyConnect fails with the The VPN client driver has encountered an error. error message. In order to resolve this issue, make sure that Routing and RRAS is disabled before starting AnyConnect. Refer to Cisco bug ID CSCsm54689 for more information.

Error: «Unable to process response from xxx.xxx.xxx.xxx»

AnyConnect clients fail to connect to a Cisco ASA. The error in the AnyConnect window is "Unable to process response from xxx.xxx.xxx.xxx".

Solution

In order to resolve this error, try these workarounds:

• Remove WebVPN from the ASA and reenable it.<
• Change the port number to 444 from the existing 443 and reenable it on 443.

For more information on how to enable WebVPN and change the port for WebVPN, refer to this Solution.

Error: «Login Denied , unauthorized connection mechanism , contact your administrator»

AnyConnect clients fail to connect to a Cisco ASA. The error in the AnyConnect window is "Login Denied , unauthorized connection mechanism , contact your administrator".

Solution

This error message occurs mostly because of configuration issues that are improper or an incomplete configuration. Check the configuration and make sure it is as required to resolve the issue.

<

Error: «Anyconnect package unavailable or corrupted. Contact your system administrator»

This error occurs when you try to launch the AnyConnect software from a Macintosh client in order to connect to an ASA.

Solution

In order to resolve this, complete these steps:

1. Upload the Macintosh AnyConnect package to the flash of the ASA.
2. Modify the WebVPN configuration in order to specify the AnyConnect package that is used.

   webvpn
    svc image disk0:/anyconnect-macosx-i386-2.3.2016-k9.pkg 2
    svc image disk0:/anyconnect-macosx-powerpc-2.3.2016-k9.pkg 3

   The svc image command is replaced by the anyconnect image command in ASA Version 8.4(1) and later as shown here:

   hostname(config)#webvpn
   hostname(config-webvpn)#anyconnect image disk0:/
   anyconnect-win-3.0.0527-k9.pkg 1
   hostname(config-webvpn)#anyconnect image disk0:/
   anyconnect-macosx-i386-3.0.0414-k9.pkg 2

Error: «The AnyConnect package on the secure gateway could not be located»

This error is caused on the user’s Linux machine when it tries to connect to the ASA by launching AnyConnect. Here is the complete error:

"The AnyConnect package on the secure gateway could not be located. You may
be experiencing network connectivity issues. Please try connecting again."

Solution

In order to resolve this error message, verify whether the Operating System (OS) that is used on the client machine is supported by the AnyConnect client. 

If the OS is supported, then verify if the AnyConnect package is specified in the WebVPN configuration or not. See the Anyconnect package unavailable or corrupted section of this document for more information.

Error: «Secure VPN via remote desktop is not supported»

Users are unable to perform a remote desktop access. The Secure VPN via remote desktop is not supported error message appears.

Solution

This issue is due to these Cisco bug IDs: CSCsu22088 and CSCso42825. If you upgrade the AnyConnect VPN Client, it can resolve the issue. Refer to these bugs for more information.

Error: «The server certificate received or its chain does not comply with FIPS. A VPN connection will not be established»

When you attempt to VPN to the ASA 5505, the The server certificate received or its chain does not comply with FIPS. A VPN connection will not be established error message appears.

Solution

In order to resolve this error, you must disable the Federal Information Processing Standards (FIPS) in the AnyConnect Local Policy file. This file can usually be found at C:ProgramDataCiscoCisco AnyConnect VPN ClientAnyConnectLocalPolicy.xml. If this file is not found in this path, then locate the file at a different directory with a path such as C:Documents and SettingsAll UsersApplication DataCisco AnyConnectVPNClientAnyConnectLocalPolicy.xml. Once you locate the xml file, make changes to this file as shown here:

Change the phrase:

<FipsMode>true</FipsMode>

To:

<FipsMode>false</FipsMode>

Then, restart the computer. Users must have administrative permissions in order to modify this file.

Error: «Certificate Validation Failure»

Users are unable to launch AnyConnect and receive the Certificate Validation Failure error.

Solution

Certificate authentication works differently with AnyConnect compared to the IPSec client. In order for certificate authentication to work, you must import the client certificate to your browser and change the connection profile in order to use certificate authentication. You also need to enable this command on your ASA in order to allow SSL client-certificates to be used on the outside interface:

ssl certificate-authentication interface outside port 443

Error: «VPN Agent Service has encountered a problem and needs to close. We are sorry for the inconvenience»

When AnyConnect Version 2.4.0202 is installed on a Windows XP PC, it stops at updating localization files and an error message shows that the vpnagent.exe fails.

Solution

This behavior is logged in Cisco bug ID CSCsq49102. The suggested workaround is to disable the Citrix client.

Error: «This installation package could not be opened. Verify that the package exists»

When AnyConnect is downloaded, this error message is received:

"Contact your system administrator. The installer failed with the following error: This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package."

Solution

Complete these steps in order to fix this issue:

1. Remove any anti-virus software.
2. Disable the Windows firewall.
3. If neither Step 1 or 2 helps, then format the machine and then install.
4. If the problem still persists, open a TAC Case.

Error: «Error applying transforms. Verify that the specified transform paths are valid.»

This error message is recieved during the auto-download of AnyConnect from the ASA:

"Contact your system administrator. The installer failed with the following error:
Error applying transforms. Verify that the specified transform paths are valid."

This is the error message received when connecting with AnyConnect for MacOS:

"The AnyConnect package on the secure gateway could not be located. You may be
experiencing network connectivity issues. Please try connecting again."

Solution

Complete one of these workarounds in order to resolve this issue:

1. The root cause of this error might be due to a corrupted MST translation file (for example, imported). Perform these steps to fix this:
   1. Remove the MST translation table.
   2. Configure the AnyConnect image for MacOS in the ASA.
2. From the ASDM, follow the Network (Client) Access > AnyConnect Custom > Installs path and delete the AnyConnect package file. Make sure the package remains in Network (Client) Access > Advanced > SSL VPN > Client Setting.

If neither of these workarounds resolve the issue, contact Cisco Technical Support.

Error: «The VPN client driver has encountered an error»

This error is received:

The VPN client driver has encountered an error when connecting through Cisco
AnyConnect Client.

Solution

This issue can be resolved when you uninstall the AnyConnect Client, and then remove the anti-virus software. After this, reinstall the AnyConnect Client. If this resolution does not work, then reformat the PC in order to fix this issue.

Error: «A VPN reconnect resulted in different configuration setting. The VPN network setting is being re-initialized. Applications utilizing the private network may need to be restored.»

This error is received when you try to launch AnyConnect:

"A VPN reconnect resulted in different configuration setting. The VPN network
setting is being re-initialized. Applications utilizing the private network may
need to be restarted."

Solution

In order to resolve this error, use this:

group-policy <Name> attributes
			webvpn
				svc mtu 1200

The svc mtu command is replaced by the anyconnect mtu command in ASA Version 8.4(1) and later as shown here:

hostname(config)#group-policy <Name> attributes

hostname(config-group-policy)#webvpn
hostname(config-group-webvpn)#anyconnect mtu 500

AnyConnect Error While Logging In

Problem

The AnyConnect receives this error when it connects to the Client:

The VPN connection is not allowed via a local proxy. This can be changed
through AnyConnect profile settings.

Solution

The issue can be resolved if you make these changes to the AnyConnect profile:

Add this line to the AnyConnect profile:

<ProxySettings>IgnoreProxy</ProxySettings><
AllowLocalProxyConnections>
false</AllowLocalProxyConnections>

IE Proxy Setting is Not Restored after AnyConnect Disconnect on Windows 7

Problem

In Windows 7, if the IE proxy setting is configured for Automatically detect settings and AnyConnect pushes down a new proxy setting, the IE proxy setting is not restored back to Automatically detect settings after the user ends the AnyConnect session. This causes LAN issues for users who need their proxy setting configured for Automatically detect settings.

Solution

This behavior is logged in Cisco bug ID CSCtj51376. The suggested workaround is to upgrade to AnyConnect 3.0.

Error: AnyConnect Essentials can not be enabled until all these sessions are closed.

This error message is received on Cisco ASDM when you attempt to enable the AnyConnect Essentials license:

There are currently 2 clientless SSL VPN sessions in progress. AnyConnect
Essentials can not be enabled until all these sessions are closed.

Solution

This is the normal behavior of the ASA. AnyConnect Essentials is a separately licensed SSL VPN client. It is entirely configured on the ASA and provides the full AnyConnect capability, with these exceptions:

• No Cisco Secure Desktop (CSD) (including HostScan/Vault/Cache Cleaner)
• No clientless SSL VPN
• Optional Windows Mobile Support

This license cannot be used at the same time as the shared SSL VPN premium license. When you need to use one license, you need to disable the other.

Error: Connection tab on Internet option of Internet Explorer hides after getting connected to the AnyConnect client.

The connection tab on the Internet option of Internet Explorer hides after you are connected to the AnyConnect client.

Solution

This is due to the msie-proxy lockdown feature. If you enable this feature, it hides the Connections tab in Microsoft Internet Explorer for the duration of an AnyConnect VPN session. If you disable the feature, it leaves the display of the Connections tab unchanged.

Error: Few users getting Login Failed Error message when others are able to connect successfully through AnyConnect VPN

A few users receive the Login Failed Error message when others can connect successfully through the AnyConnect VPN.

Solution

This issue can be resolved if you make sure the do not require pre-authentication checkbox is checked for the users.

Error: The certificate you are viewing does not match with the name of the site you are trying to view.

During the AnyConnect profile update, an error is shown that says the certificate is invalid. This occurs with Windows only and at the profile update phase. The error message is shown here:

The certificate you are viewing does not match with the name of the site
you are trying to view.

Solution

This can be resolved if you modify the server list of the AnyConnect profile in order to use the FQDN of the certificate.

This is a sample of the XML profile:

<ServerList>
 <HostEntry>
    <HostName>vpn1.ccsd.net</HostName>
 </HostEntry>
</ServerList>

Note: If there is an existing entry for the Public IP address of the server such as <HostAddress>, then remove it and retain only the FQDN of the server (for example, <HostName> but not <Host Address>).

Cannot Launch AnyConnect From the CSD Vault From a Windows 7 Machine

When the AnyConnect is launched from the CSD vault, it does not work. This is attempted on Windows 7 machines.

Solution

Currently, this is not possible because it is not supported.

AnyConnect Profile Does Not Get Replicated to the Standby After Failover

The AnyConnect 3.0 VPN client with ASA Version 8.4.1 software works fine. However, after failover, there is no replication for the AnyConnect profile related configuration.

Solution

This problem has been observed and logged under Cisco bug ID CSCtn71662. The temporary workaround is to manually copy the files to the standby unit.

AnyConnect Client Crashes if Internet Explorer Goes Offline

When this occurs, the AnyConnect event log contains entries similar to these:

Description : Function:
CAdapterNetworkStateIfc::SetConnectedStateToConnected
File: .AdapterNetworkStateIfc.cpp
Line: 147
Invoked Function: InternetSetOption
Return Code: 12010 (0x00002EEA)
Description: The length is incorrect for the option type
Description : Function: CTransportWinHttp::InitTransport
File: .CTransportWinHttp.cpp
Line: 252
Invoked Function: CConnectedStateIfc::SetConnectedStateToConnected
Return Code: -25362420 (0xFE7D000C)
Description: CADAPTERNETWORKSTATEIFC_ERROR_SET_OPTION

Solution

This behavior is observed and logged under Cisco bug ID CSCtx28970. In order to resolve this, quit the AnyConnect application and relaunch. The connection entries reappear after relaunch.

Error Message: TLSPROTOCOL_ERROR_INSUFFICIENT_BUFFER

The AnyConnect client fails to connect and the Unable to establish a connection error message is received. In the AnyConnect event log, the TLSPROTOCOL_ERROR_INSUFFICIENT_BUFFER error is found.

Solution

This occurs when the headend is configured for split-tunneling with a very large split-tunnel list (approximately 180-200 entries) and one or more other client attributes are configured in the group-policy, such as dns-server.

In order to resolve this issue, complete these steps:

1. Reduce the number of entries in the split-tunnel list.
2. Use this configuration in order to disable DTLS:

   group-policy groupName attributes
     webvpn
       svc dtls none

For more information, refer to Cisco bug ID CSCtc41770.

Error Message: «Connection attempt has failed due to invalid host entry»

The Connection attempt has failed due to invalid host entry error message is received while AnyConnect is authenticated with the use of a certificate.

Solution

In order to resolve this issue, try either of these possible solutions:

• Upgrade the AnyConnect to Version 3.0.
• Disable Cisco Secure Desktop on your computer.

For more information, refer to Cisco bug ID CSCti73316.

Error: «Ensure your server certificates can pass strict mode if you configure always-on VPN»

When you enable the Always-On feature on AnyConnect, the Ensure your server certificates can pass strict mode if you configure always-on VPN error message is received.

Solution

This error message implies that if you want to use the Always-On feature, you need a valid sever certificate configured on the headend. Without a valid server certificate, this feature does not work. Strict Cert Mode is an option that you set in the AnyConnect local policy file in order to ensure the connections use a valid certificate. If you enable this option in the policy file and connect with a bogus certificate, the connection fails.

Error: «An internal error occurred in the Microsoft Windows HTTP Services»

This Diagnostic AnyConnect Reporting Tool (DART) shows one failed attempt:

******************************************
Date        : 03/25/2014
Time        : 09:52:21
Type        : Error
Source      : acvpnui
Description : Function: CTransportWinHttp::SendRequest
File: .CTransportWinHttp.cpp
Line: 1170
Invoked Function: HttpSendRequest
Return Code: 12004 (0x00002EE4)
Description: An internal error occurred in the Microsoft 
Windows HTTP Services 
*****************************************
Date        : 03/25/2014
Time        : 09:52:21
Type        : Error
Source      : acvpnui
Description : Function: ConnectIfc::connect
File: .ConnectIfc.cpp
Line: 472
Invoked Function: ConnectIfc::sendRequest
Return Code: -30015443 (0xFE36002D)
Description: CTRANSPORT_ERROR_CONN_UNKNOWN
******************************************
Date        : 03/25/2014
Time        : 09:52:21
Type        : Error
Source      : acvpnui
Description : Function: ConnectIfc::TranslateStatusCode
File: .ConnectIfc.cpp
Line: 2999
Invoked Function: ConnectIfc::TranslateStatusCode
Return Code: -30015443 (0xFE36002D)
Description: CTRANSPORT_ERROR_CONN_UNKNOWN
Connection attempt failed.  Please try again.
******************************************

Also, refer to the event viewer logs on the Windows machine.

Solution

This could be caused due to a corrupted Winsock connection. Reset the connection from the command promt with this command and restart your windows machine:

netsh winsock reset

Refer to the How to determine and to recover from Winsock2 corruption in Windows Server 2003, in Windows XP, and in Windows Vista knowledge base article for more information.

Error: «The SSL transport received a Secure Channel Failure.  May be a result of a unsupported crypto configuration on the Secure Gateway.»

This Diagnostic AnyConnect Reporting Tool (DART) shows one failed attempt:

******************************************
Date        : 10/27/2014
Time        : 16:29:09
Type        : Error
Source      : acvpnui
Description : Function: CTransportWinHttp::handleRequestError
File: .CTransportWinHttp.cpp
Line: 854
The SSL transport received a Secure Channel Failure.  May be a result of a unsupported crypto configuration on the Secure Gateway.
******************************************
Date        : 10/27/2014
Time        : 16:29:09
Type        : Error
Source      : acvpnui
Description : Function: CTransportWinHttp::SendRequest
File: .CTransportWinHttp.cpp
Line: 1199
Invoked Function: CTransportWinHttp::handleRequestError
Return Code: -30015418 (0xFE360046)
Description: CTRANSPORT_ERROR_SECURE_CHANNEL_FAILURE
******************************************
Date        : 10/27/2014
Time        : 16:29:09
Type        : Error
Source      : acvpnui
Description : Function: ConnectIfc::TranslateStatusCode
File: .ConnectIfc.cpp
Line: 3026
Invoked Function: ConnectIfc::TranslateStatusCode
Return Code: -30015418 (0xFE360046)
Description: CTRANSPORT_ERROR_SECURE_CHANNEL_FAILURE
Connection attempt failed.  Please try again.
******************************************

Solution

Windows 8.1 does not support RC4 according to the following KB update:

http://support2.microsoft.com/kb/2868725

Either configure DES/3DES ciphers for SSL VPN on the ASA using the command «ssl encryption 3des-sha1 aes128-sha1 aes256-sha1 des-sha1» OR edit the Windows Registry file on the client machine as mentioned below:

https://technet.microsoft.com/en-us/library/dn303404.aspx

Related Information

• Cisco ASA 5500 Series Adaptive Security Appliances
• AnyConnect VPN Client FAQ
• Cisco Secure Desktop (CSD) FAQ
• Cisco AnyConnect VPN Client
• Technical Support & Documentation — Cisco Systems

Добрый день, ни как не могу подключиться по ssl с помощью anyconnect 4.000061 с ОС Windows 8.1. С Android и Windows 7 нет проблем с подключение все работает.
Может кто сталкивался, не пойму в какую сторону копать? А то я чет приуныл совсем

Cisco IOS Software, 2800 Software (C2800NM-ADVSECURITYK9-M), Version 15.1(4)M9, RELEASE SOFTWARE (fc3)

Настройки
ip local pool SSLPool2 10.222.22.5 10.222.22.50

webvpn gateway WebKspGate
ip address Мой_адрес port 443
http-redirect port 80
ssl encryption rc4-md5
ssl trustpoint vlg-ksp-gw1.corp.kspvolg.ru
inservice
!
webvpn install svc usbflash0:/webvpn/anyconnect-win-4.0.00061-k9.pkg sequence 1
!
webvpn context SSLVPN
title «The Chamber of Control and Accounts of Volgograd»
login-photo none
logo file /webvpn/logo1.gif
color #003366
secondary-color #346699
title-color #003366
text-color #ffd700
ssl authenticate verify all
!
acl «webvpn-acl»
permit ip 192.168.70.0 255.255.255.0 192.168.70.0 255.255.255.0
permit ip 10.222.22.0 255.255.255.192 192.168.70.0 255.255.255.0
!
login-message «Enter your username and password»
!
policy group sslpolicy
url-list «KSPpages»
functions svc-enabled
filter tunnel webvpn-acl
svc address-pool «SSLPool2» netmask 255.255.255.192
svc default-domain «Mydomain»
svc keep-client-installed
svc rekey method new-tunnel
svc split include 192.168.70.0 255.255.255.0
svc split include 10.222.22.0 255.255.255.192
default-group-policy sslpolicy
aaa authentication list default
gateway WebKspGate
max-users 40
inservice
!
end

Логи клиента

******************************************

Date : 04/16/2015
Time : 11:40:56
Type : Information
Source : acvpnui

Description : An SSL VPN connection to My_address has been requested by the user.

******************************************

Date : 04/16/2015
Time : 11:40:56
Type : Warning
Source : acvpnui

Description : Function: ProfileMgr::getProfileNameFromHost
File: .ProfileMgr.cpp
Line: 808
No profile available for host My_address.

******************************************

Date : 04/16/2015
Time : 11:40:56
Type : Information
Source : acvpnui

Description : Function: ProfileMgr::getHostInitSettings
File: .ProfileMgr.cpp
Line: 888
Profile () not found. Using default settings.

******************************************

Date : 04/16/2015
Time : 11:40:56
Type : Information
Source : acvpnui

Description : Function: ProfileMgr::loadProfiles
File: .ProfileMgr.cpp
Line: 100
No profile is available.

******************************************

Date : 04/16/2015
Time : 11:40:56
Type : Warning
Source : acvpnui

Description : Function: ProfileMgr::getProfileNameFromHost
File: .ProfileMgr.cpp
Line: 808
No profile available for host My_address.

******************************************

Date : 04/16/2015
Time : 11:40:56
Type : Information
Source : acvpnui

Description : Using default preferences. Some settings (e.g. certificate matching) may not function as expected if a local profile is expected to be used. Verify that the selected host is in the server list section of the profile and that the profile is configured on the secure gateway.

******************************************

Date : 04/16/2015
Time : 11:40:56
Type : Warning
Source : acvpnui

Description : Function: ProfileMgr::getProfileNameFromHost
File: .ProfileMgr.cpp
Line: 808
No profile available for host My_address.

******************************************

Date : 04/16/2015
Time : 11:40:56
Type : Information
Source : acvpnui

Description : Function: ProfileMgr::getHostInitSettings
File: .ProfileMgr.cpp
Line: 888
Profile () not found. Using default settings.

******************************************

Date : 04/16/2015
Time : 11:40:56
Type : Information
Source : acvpnui

Description : Function: ApiCert::getCertList
File: .ApiCert.cpp
Line: 339
Number of certificates found: 0

******************************************

Date : 04/16/2015
Time : 11:40:56
Type : Information
Source : acvpnui

Description : Message type information sent to the user:
Contacting My_address.

******************************************

Date : 04/16/2015
Time : 11:40:56
Type : Information
Source : acvpnui

Description : Initiating VPN connection to the secure gateway https://My_address

******************************************

Date : 04/16/2015
Time : 11:40:56
Type : Information
Source : acvpnagent

Description : Using default preferences. Some settings (e.g. certificate matching) may not function as expected if a local profile is expected to be used. Verify that the selected host is in the server list section of the profile and that the profile is configured on the secure gateway.

******************************************

Date : 04/16/2015
Time : 11:40:56
Type : Information
Source : acvpnagent

Description : Function: CMainThread::processConnectNotification
File: .MainThread.cpp
Line: 11640
Received connect notification (host My_address, profile N/A)

******************************************

Date : 04/16/2015
Time : 11:40:56
Type : Information
Source : acvpnagent

Description : Function: CHostLocator::buildHostLocator
File: .UtilityHostLocator.cpp
Line: 332
FQDN: My_address.static-business.volgograd.ertelecom.ru

******************************************

Date : 04/16/2015
Time : 11:40:56
Type : Error
Source : acvpnagent

Description : Function: CAutoProxy::GetAutoProxyStrings
File: .ProxyAutoProxy.cpp
Line: 139
Invoked Function: WinHttpGetProxyForUrl
Return Code: 12180 (0x00002F94)
Description: WINDOWS_ERROR_CODE
SG URL https://My_address.static-business.volgograd.ertelecom.ru:443

******************************************

Date : 04/16/2015
Time : 11:40:56
Type : Information
Source : acvpnagent

Description : Function: CProxyCommonInfo::getProxyStrings
File: .ProxyProxyCommonInfo.cpp
Line: 802
Invoked Function: CAutoProxy::GetAutoProxyStrings
Return Code: -30539766 (0xFE2E000A)
Description: AUTOPROXY_ERROR_OPEN_FAILED

******************************************

Date : 04/16/2015
Time : 11:40:56
Type : Information
Source : acvpnagent

Description : Function: CMainThread::respondToConnectNotification
File: .MainThread.cpp
Line: 4950
The requested VPN connection to My_address will target the following IP protocols and addresses: primary — IPv4 (address My_address), secondary — N/A.

******************************************

Date : 04/16/2015
Time : 11:41:06
Type : Warning
Source : acvpnui

Description : Function: CWinHttpUtils::LogSecureStatusErrorFlagAsErrorCode
File: .UtilityWinHttpUtils.cpp
Line: 126
WinHttp certificate error: ERROR_WINHTTP_SECURE_CHANNEL_ERROR

******************************************

Date : 04/16/2015
Time : 11:41:06
Type : Error
Source : acvpnui

Description : Function: CTransportWinHttp::handleServerCertCheck
File: .CTransportWinHttp.cpp
Line: 2325
Invoked Function: ::WinHttpQueryOption
Return Code: 12019 (0x00002EF3)
Description: Дескриптор имеет неправильное состояние для запрошенного действия

******************************************

Date : 04/16/2015
Time : 11:41:06
Type : Error
Source : acvpnui

Description : Function: CTransportWinHttp::SendRequest
File: .CTransportWinHttp.cpp
Line: 1239
Invoked Function: HttpSendRequest
Return Code: 12175 (0x00002F8F)
Description: Произошла ошибка безопасности

******************************************

Date : 04/16/2015
Time : 11:41:06
Type : Error
Source : acvpnui

Description : Function: CTransportWinHttp::handleRequestError
File: .CTransportWinHttp.cpp
Line: 885
The SSL transport received a Secure Channel Failure. May be a result of a unsupported crypto configuration on the Secure Gateway.

******************************************

Date : 04/16/2015
Time : 11:41:06
Type : Error
Source : acvpnui

Description : Function: CTransportWinHttp::SendRequest
File: .CTransportWinHttp.cpp
Line: 1247
Invoked Function: CTransportWinHttp::handleRequestError
Return Code: -30015418 (0xFE360046)
Description: CTRANSPORT_ERROR_SECURE_CHANNEL_FAILURE

******************************************

Date : 04/16/2015
Time : 11:41:06
Type : Error
Source : acvpnui

Description : Function: ConnectIfc::sendRequest
File: .ConnectIfc.cpp
Line: 3209
Invoked Function: CTransport::SendRequest
Return Code: -30015418 (0xFE360046)
Description: CTRANSPORT_ERROR_SECURE_CHANNEL_FAILURE

******************************************

Date : 04/16/2015
Time : 11:41:06
Type : Error
Source : acvpnui

Description : Function: ConnectIfc::connect
File: .ConnectIfc.cpp
Line: 481
Invoked Function: ConnectIfc::sendRequest
Return Code: -30015418 (0xFE360046)
Description: CTRANSPORT_ERROR_SECURE_CHANNEL_FAILURE

******************************************

Date : 04/16/2015
Time : 11:41:06
Type : Error
Source : acvpnui

Description : Function: ConnectIfc::TranslateStatusCode
File: .ConnectIfc.cpp
Line: 3026
Invoked Function: ConnectIfc::TranslateStatusCode
Return Code: -30015418 (0xFE360046)
Description: CTRANSPORT_ERROR_SECURE_CHANNEL_FAILURE
Connection attempt failed. Please try again.

******************************************

Date : 04/16/2015
Time : 11:41:06
Type : Error
Source : acvpnui

Description : Function: ConnectMgr::doConnectIfcConnect
File: .ConnectMgr.cpp
Line: 1972
Invoked Function: ConnectIfc::connect
Return Code: -30015418 (0xFE360046)
Description: CTRANSPORT_ERROR_SECURE_CHANNEL_FAILURE

******************************************

Date : 04/16/2015
Time : 11:41:06
Type : Information
Source : acvpnui

Description : Message type warning sent to the user:
Connection attempt has failed.

******************************************

Date : 04/16/2015
Time : 11:41:06
Type : Error
Source : acvpnui

Description : Function: ConnectMgr::processIfcData
File: .ConnectMgr.cpp
Line: 2651
Content type (unknown) received.
Response type (failed) from My_address:

******************************************

Date : 04/16/2015
Time : 11:41:06
Type : Information
Source : acvpnui

Description : Function: ConnectMgr::processIfcData
File: .ConnectMgr.cpp
Line: 2777
Invoked Function: ConnectMgr::processIfcData
Return Code: -30015418 (0xFE360046)
Description: CTRANSPORT_ERROR_SECURE_CHANNEL_FAILURE
Connection attempt failed. Please try again.

******************************************

Date : 04/16/2015
Time : 11:41:06
Type : Information
Source : acvpnui

Description : Message type error sent to the user:
Connection attempt failed. Please try again.

******************************************

Date : 04/16/2015
Time : 11:41:06
Type : Error
Source : acvpnui

Description : Function: ConnectMgr::connect
File: .ConnectMgr.cpp
Line: 2059
ConnectMgr::processIfcData failed

******************************************

Date : 04/16/2015
Time : 11:41:06
Type : Error
Source : acvpnui

Description : Function: ConnectMgr::initiateConnect
File: .ConnectMgr.cpp
Line: 1185
Connection failed.

******************************************

Date : 04/16/2015
Time : 11:41:06
Type : Information
Source : acvpnagent

Description : Function: CMainThread::OnIpcMessageReceivedAtDepot
File: .MainThread.cpp
Line: 4291
Received connect failure notification (host My_address, profile N/A)

******************************************

Date : 04/16/2015
Time : 11:41:06
Type : Information
Source : acvpnui

Description : VPN state: Disconnected
Network state: Network Accessible
Network control state: Network Access: Available
Network type: Undefined

******************************************

Date : 04/16/2015
Time : 11:41:06
Type : Error
Source : acvpnui

Description : Function: ConnectMgr::run
File: .ConnectMgr.cpp
Line: 677
Invoked Function: ConnectMgr::initiateConnect
Return Code: -29622263 (0xFE3C0009)
Description: CONNECTMGR_ERROR_UNEXPECTED

******************************************

Date : 04/16/2015
Time : 11:41:06
Type : Warning
Source : acvpnui

Description : Function: CVpnApiShim::ClosePopup
File: .ApiShim.cpp
Line: 1983
No popup found of the given ID

******************************************

Date : 04/16/2015
Time : 11:41:06
Type : Error
Source : acvpnagent

Description : Function: CHostConfigMgr::determinePublicAddrCandidateFromDefRoute
File: .HostConfigMgr.cpp
Line: 1769
Invoked Function: CHostConfigMgr::FindDefaultRouteInterface
Return Code: -24117215 (0xFE900021)
Description: ROUTETABLE_ERROR_GETBESTROUTE_FAILED

******************************************

Date : 04/16/2015
Time : 11:41:06
Type : Warning
Source : acvpnagent

Description : Function: CHostConfigMgr::updatePotentialPublicAddresses
File: .HostConfigMgr.cpp
Line: 1914
Invoked Function: CHostConfigMgr::determinePublicAddrCandidateFromDefRoute
Return Code: -24117215 (0xFE900021)
Description: ROUTETABLE_ERROR_GETBESTROUTE_FAILED

******************************************

Привет, я автор этой статьи и создатель всех калькуляторов данного проекта. Имею более чем 3х летний опыт работы банках Ренессанс Кредит и Промсвязьбанк. Отлично разбираюсь в кредитах, займах и в досрочном погашении. Пожалуйста оцените эту статью, поставьте оценку ниже.

Крупнейший виртуальный магазин привлекает ассортиментом, простотой оформления, невысокой ценой и быстрой доставкой. Если произошел неудачный платеж, системная ошибка, Алиэкспресс старается сразу разобраться в истинных причинах. Выявленный фактор приведет к исправлению в соответствии с разработанной инструкцией.

Системная ошибка и неудачный платеж при оплате заказа

Популярность платформы иногда приводит к негативным последствиям. Товар выбран, оформлен заказ, и платеж не был совершен из-за неприсланного своевременно разового кода.

Возникшие проблемы условно разделяются на две группы. Сбой может носить технический характер, и выявленная ошибка высветится на экране компьютера. Покупатель не всегда внимателен при оплате и допустил промах. Перед операцией не помешает:

• заранее убедиться в отсутствии системных работ на Алиэкспресс;
• просмотреть баланс собственного счета, оставляя небольшую часть про запас;
• отложить покупку на несколько часов или повторить попытку на следующий день.

Торопливость приводит к новой ошибке и путанице. Произойдет блокировка, и возврат средств в результате разбирательства затянется.

Ошибка по вине покупателя

Подготовка транзакции занимает кратчайший срок. Типичные ошибки покупателей связаны с:

• недостатком средств на счету, поскольку повышение цены может произойти в процессе оформления;
• отклонением оплаты платежки банковским учреждением, выявившим окончание периода действия карты или неверные сведения;
• банковским запретом после попытки использовать мгновенный пластик Мaestro или Еlectron, необладающий специальным кодом безопасности;
• превышением установленного лимита на сутки или месяц, включая ограничения по числу операций;
• подозрительными действиями, поскольку ошибка повторилась несколько раз подряд;
• загруженностью системы финансового учреждения или оператора связи;
• окончанием трафика или внезапным прерыванием связи во время оформления;
• отключением сервисов мобильного и интернет-банкинга.

Выяснение информации не займет много времени. В личном кабинете представлены счета, можно произвести пополнение и отследить статус до момента поступления денег.

Нумерация ошибок

Разбор задержки оплаты в системе проходит в ускоренном режиме. Ошибки рассортированы и обладают определенным номером:

• срок действия пластика закончился или подходит к концу (2606);
• сервер системы перегружен, или карта не подходит для оплаты (2618);
• средств на балансе оказалось недостаточно (2616);
• категория пластика не соответствует правилам (2621);
• финучреждением установлено ограничение на сумму и количество транзакций (2626);
• полностью исчерпан лимит покупок, произошел перерасход (2903);
• случилась поломка оборудования или проводятся технические мероприятия в системе (2906);
• за сутки превышено число операций (2911);
• отсутствие оплаты связано с банковскими проблемами (2917);
• ошибка произошла из-за неверно указанных данных (3007);
• неправильно вводится капча (3010);
• обнаружился недостаток денег на счету (3012);
• наложен банковский запрет (3017);
• сервер полностью недоступен (520000500);
• перегрузка системы оплаты платформы (7032);
• неполадки затрагивают мобильное приложение (7777);
• возникло подозрение в мошенничестве (5100102051).

Стандартный набор способствует быстрейшему выявлению ошибки. Лучше всего постараться немного подождать и попытаться вновь повторить оплату.

Прочие причины

Мобильное приложение системы значительно облегчает поиск и покупку продукта. В результате можно увидеть другую ошибку, свидетельствующую о временной невозможности обработать заказ.

Имеет смысл произвести перезагрузку и обновление приложения. Надо попробовать использовать компьютер или ноутбук. Следует убедить специалистов системы в отсутствии мошеннических схем.

Отсылается письмо на электронную почту с отсканированными документами. К корпоративной карточке прикладывают свидетельство о регистрации фирмы. Убедительным доводом послужит выписка с указанием последних операций на площадке.

Порядок действий

Системная ошибка и собственная невнимательность приведут к определенным шагам для исправления. Первоначально следует внимательно проверить выбранный пластик. Обращают внимание на близкое окончание срока действия, и лучше использовать другую карточку или виртуальный кошелек.

Подгонять заказ под всю сумму на балансе нерационально. Цена периодически изменяется и обнаруживается нехватка средств. Переброс денег с другого счета даст гарантию оплаты.

Сбой оборудования затрагивает финансовое учреждение и Алиэкспресс. В итоге chat система временно недоступна, и остается проявить терпение. Обычно хватает пары часов для ремонта. На другой день удастся спокойно приобрести товар.

Блокировка аккаунта приведет к отсылке письма в службу безопасности. Прилагают отсканированный паспорт, пластик и выписку. Не позднее 5 дней придет активирующая ссылка, и удастся вновь зайти в аккаунт. Полностью открывать нумерацию пластика не рекомендуется.

Заключение

Алиэкспресс предлагает недорого приобрести стоящий продукт, сделать небольшие оптовые закупки. Привязка карты дает возможность за один клик провести оплату и в скором времени получить нужный товар. Предусмотрена даже бесплатная доставка. Появление во время оформления надписи с номером говорит о технической ошибке. Она свидетельствует о системных проблемах, банковских запретах и неправильных действиях покупателя. Не нужно бояться потерять средства. Операция проходит в защищенном поле, срабатывают коды платежной системы. Поддержка технологии 3D-Secure помешает постороннему лицу вывести деньги со счета. Задержка носит временный характер. Попытка вновь оплатить заказ лишь вызовет путаницу или блокировку. Выявление ошибки приведет к включению алгоритма, помогающего устранить помеху и закончить операцию.