Kyocera ошибка c2820

  1. 09-21-2018


    #1

    Paddy313 is offline


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    TASKalfa 3050ci Error C2820, C2840, C2850

    Hi guys,
    I have a Utax CDC 1930 (same as TASKalfa 3050ci) giving me C2820, C2850 (both Transfer Motor) and C2840 (Transfer Cleaning Motor) every few prints, I don’t see a regularity.
    I can easily rotate the Transfer Unit.
    Turning on the Transfer Motor in U030 gives no sound but also no error (will check with the service adapter if it runs on the next visit).
    Ordered the Transfer Unit for now but the errors seem strange to me…
    If the Transfer Unit won’t help I think I’ll oder the Transfer Motor itself, the Transfer Cleaning Motor is built into the Transfer Unit.

    Any advise?
    Thank you

  2. 09-21-2018


    #2

    mita is offline


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    Re: TASKalfa 3050ci Error C2820, C2840, C2850

    I have seen the worm gears on the motor wear out causing issues.

  3. 09-22-2018


    #3

    Re: TASKalfa 3050ci Error C2820, C2840, C2850

    I was just reading through the codes. There are only … let’s say three logical selections:

    1) harness and connectors
    2) connector PWB on the door
    3) engine PWB

    Engine PWB is the most likely.
    It’s unlikely to have two unrelated motor failures on the same machine at the same time. But a shorted motor could draw down the 24vdc, then code alternately on both motors using the same supply voltage. I’ve seen feed PWB1 cause a wide variety of strange things, but I think the C2840, C2850 is unlikely.

    Does any of that help? =^..^=

    If you’d like a serious answer to your request:
    1) demonstrate that you’ve read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you’re going to ask about jams include the jam code.
    4) if you’re going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  4. 09-22-2018


    #4

    Paddy313 is offline


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    Re: TASKalfa 3050ci Error C2820, C2840, C2850

    Quote Originally Posted by mita
    View Post

    I have seen the worm gears on the motor wear out causing issues.

    Thank you, will look into it

    Quote Originally Posted by blackcat4866
    View Post

    I was just reading through the codes. There are only … let’s say three logical selections:

    1) harness and connectors
    2) connector PWB on the door
    3) engine PWB

    Engine PWB is the most likely.
    It’s unlikely to have two unrelated motor failures on the same machine at the same time. But a shorted motor could draw down the 24vdc, then code alternately on both motors using the same supply voltage. I’ve seen feed PWB1 cause a wide variety of strange things, but I think the C2840, C2850 is unlikely.

    Does any of that help? =^..^=

    Wait… I also have C0980 logged two times (24V power interruption detection). Thought it wouldnt have a connection to thus Error. So it could be a shortened motor.
    That indeed helped!

  5. 09-22-2018


    #5

    Re: TASKalfa 3050ci Error C2820, C2840, C2850

    Quote Originally Posted by Paddy313
    View Post

    Thank you, will look into it

    Wait… I also have C0980 logged two times (24V power interruption detection). Thought it wouldnt have a connection to thus Error. So it could be a shortened motor.
    That indeed helped!

    Ok, here’s what I’ve got:

    C2820 points to the transfer motor TRM (24v connected at YC13 pin7 of feed PWB1).
    C2840 points to the transfer cleaning motor TRCM (24v connected at YC3 pinA1 of engine PWB).
    C2850 points to transfer belt rotation, same as C2820.
    C0980 points to 24v loss at the PSPWB.

    So you could conceivably have a shorted TRM, TRCM, or just be losing the 24vdc at the PSPWB.

    You can check that 24v at the power supply. Measure each pin to frame ground. I think that I would watch for sagging or varying 24vdc at these pins:
    YC7 pins 1, 2 (to LSU)
    YC8 pins 1, 2, 3 (to Motor Controller)
    YC9 pins 1, 2, 3 (to Feed PWB1)
    YC10 pins 1, 2 (to LCF)
    YC13 pins 1, 2, 3 (to HVPWB1)

    It would be convenient if was consistently inoperable. You may have difficulty getting it to demonstrate the problem.

    The manual is not very useful for tracking the 24v back to a specific pin on the power supply, sorry. =^..^=

    If you’d like a serious answer to your request:
    1) demonstrate that you’ve read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you’re going to ask about jams include the jam code.
    4) if you’re going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. 09-27-2018


    #6

    Paddy313 is offline


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    Re: TASKalfa 3050ci Error C2820, C2840, C2850

    I did Plug’n’Pray with the Trnasfer Unit and it is running so far (swapped it on tuesday). �_(ツ)_/�

Источник
  • Code: 0030
  • Description: FAX control PWB system error
    Processing with the fax software was disabled due to a hardware problem.
  • Causes: Defective FAX control PWB.
  • Remedy: Defective FAX control PWB. Replace the fax control PWB and check for correct operation..
  • Code: 0070
  • Description: FAX control PWB incompatible detection error
    Abnormal detection of FAX control PWB incompatibility In the initial communication with the FAX control PWB, any normal communication command is not transmitted.
  • Causes: Defective FAX software.PWB. Defective FAX control PWB.
  • Remedy: Defective FAX software. Install the fax software.
    Defective FAX control PWB. Replace the fax control PWB and check for correct operation..
  • Code: 0100
  • Description: Backup memory device error
  • Causes: Defective flash memory. Defective main PWB.
  • Remedy: Defective flash memory. Replace the main PWB and check for correct operation.
    Defective main PWB. Replace the main PWB and check for correct operation.
  • Code: 0120
  • Description: MAC address data error
    For data in which the MAC address is invalid.
  • Causes: Defective flash memory. Defective engine PWB.
  • Remedy: Defective flash memory. Replace the main PWB and check for correct operation.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 0130
  • Description: Backup memory read/write error (main PWB)
  • Causes: Defective flash memory. Defective main PWB.
  • Remedy: Defective flash memory. Replace the main PWB and check for correct operation.
    Defective main PWB. Replace the main PWB and check for correct operation.
  • Code: 0140
  • Description: Backup memory data error (main PWB)
  • Causes: Defective flash memory. Defective main PWB.
  • Remedy: Defective flash memory. Replace the main PWB and check for correct operation.
    Defective main PWB. Replace the main PWB and check for correct operation.
  • Code: 0150
  • Description: Engine PWB EEPROM error
    Detecting engine PWB EEPROM communication error.
  • Causes: Improper installation engine PWB EEPROM. Defective engine PWB. Device damage of EEPROM.
  • Remedy: Improper installation engine PWB EEPROM. Check the installation of the EEPROM and remedy if necessary.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
    Device damage of EEPROM. Contact the Service Administrative Division.
  • Code: 0170
  • Description: Billing counting error
    A checksum error is detected in the main and engine backup memories for the billing counters.
  • Causes: Data damage of EEPROM. Defective PWB.
  • Remedy: Data damage of EEPROM. Contact the Service Administrative Division.
    Defective PWB. Replace the main PWB or the engine PWB and check for correct operation.
  • Code: 0180
  • Description: Machine number mismatch
    Machine number of main and engine does not match.
  • Causes: Data damage of EEPROM.
  • Remedy: Data damage of EEPROM. Contact the Service Administrative Division.
  • Code: 0600
  • Description: Expanded memory (DIMM) installing error
    The expansion memory modules (DIMM) are not correctly mounted.
  • Causes: Improper installation expanded memory (DIMM).
  • Remedy: Improper installation expanded memory (DIMM). Check the installation of the expanded memory (DIMM).
  • Code: 0610
  • Description: Expanded memory (DIMM) error
    The expansion memory modules (DIMM) mounted on the main PWB does not operate correctly.
  • Causes: Defective expanded memory (DIMM). Defective main PWB.
  • Remedy: Defective expanded memory (DIMM). Replace the expanded memory (DIMM) and check for correct operation.
    Defective main PWB. Replace the main PWB and check for correct operation.
  • Code: 0640
  • Description: Hard disk error
    The hard disk cannot be accessed.
  • Causes: Defective hard disk. Defective main PWB.
  • Remedy: Defective hard disk. Replace the hard disk and check for correct operation.
    Defective main PWB. Replace the main PWB and check for correct operation.
  • Code: 0830
  • Description: FAX control PWB flash program area checksum error
    A checksum error occurred with the program of the FAX control PWB.
  • Causes: Defective FAX software. Defective FAX control PWB.
  • Remedy: Defective FAX software. Install the fax software.
    Defective FAX control PWB. Replace the FAX control PWB.
  • Code: 0840
  • Description: Faults of RTC
    The time is judged to go back based on the comparison of the RTC time and the current time or five years or more have passed.
  • Causes: The battery is disconnected from the main PWB. Defective main PWB.
  • Remedy: The battery is disconnected from the main PWB. Check visually and remedy if necessary
    Defective main PWB. Replace the main PWB and check for correct operation.
  • Code: 0870
  • Description: FAX control PWB to main PWB high capacity data transfer error
    High-capacity data transfer between the FAX control PWB and the main PWB of the machine was not normally performed even if the data transfer was retried the specified times.
  • Causes: Improper installation FAX control PWB. Defective FAX control PWB or main PWB.
  • Remedy: Improper installation FAX control PWB. Reinstall the FAX control PWB.
    Defective FAX control PWB or main PWB. Replace the FAX control PWB or main PWB and check for correct operation.
  • Code: 0920
  • Description: Fax file system error
    The backup data is not retained for file system abnormality of flash memory of the FAX control PWB.
  • Causes: Defective FAX control PWB.
  • Remedy: Defective FAX control PWB. Replace the FAX control PWB and check for correct operation.
  • Code: 0930
  • Description: EEPROM bus error
  • Causes: Defective drum PWB (EEPROM). Defective engine PWB (EEPROM). Defective engine PWB. Defective main PWB.
  • Remedy: Defective drum PWB (EEPROM). Replace the drum unit.
    Defective engine PWB (EEPROM). Replace the engine PWB and check for correct operation.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
    Defective main PWB. Replace the main PWB and check for correct operation.
  • Code: 1010
  • Description: Lift motor error
    When the lift motor is driven, the motor over-current detection signal is detected continuously for 50 times (5 s) at 100 ms intervals. After the lift motor is driven, the ON status of lift sensor cannot be detected for 8 s. The cassette installed confirmation message is displayed on the operation panel, and even if the cassette is opened and closed, the cassette installed confirmation message is displayed 5 times successively.
  • Causes: Defective bottom plate elevation mechanism in the cassette. Defective connector cable or poor contact in the connector. Defective drive transmission system of the lift motor. Defective lift motor. Defective engine PWB.
  • Remedy: Defective bottom plate elevation mechanism in the cassette. Check to see if the bottom plate can move smoothly and repair it if any problem is found.
    Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Lift motor and engine PWB (YC27)
    Defective drive transmission system of the lift motor. Check if the gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    Defective lift motor. Replace the lift motor
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 1020
  • Description: PF lift motor error (paper feeder 1)
    When the lift motor is driven, the motor over-current detection signal is detected continuously for 50 times (5 s) at 100 ms intervals. After the lift motor is driven, the ON status of lift sensor cannot be detected for 8 s. The cassette installed confirmation message is displayed on the operation panel, and even if the cassette is opened and closed, the cassette installed confirmation message is displayed 5 times successively.
  • Causes: Defective bottom plate elevation mechanism in the cassette. Defective connector cable or poor contact in the connector. Defective drive transmission system of the PF lift motor. Defective PF lift motor. Defective PF main PWB.
  • Remedy: Defective bottom plate elevation mechanism in the cassette. Check to see if the bottom plate can move smoothly and repair it if any problem is found.
    Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. PF lift motor and PF main PWB (YC7)
    Defective drive transmission system of the PF lift motor. Check if the gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    Defective PF lift motor. Replace the PF lift motor
    Defective PF main PWB. Replace the PF main PWB (Refer to the service manual for the paper feeder).
  • Code: 1030
  • Description: PF lift motor error (paper feeder 2)
    When the lift motor is driven, the motor over-current detection signal is detected continuously for 50 times (5 s) at 100 ms intervals. After the lift motor is driven, the ON status of lift sensor cannot be detected for 8 s. The cassette installed confirmation message is displayed on the operation panel, and even if the cassette is opened and closed, the cassette installed confirmation message is displayed 5 times successively.
  • Causes: Defective bottom plate elevation mechanism in the cassette. Defective connector cable or poor contact in the connector. Defective drive transmission system of the PF lift motor. Defective PF lift motor. Defective PF main PWB.
  • Remedy: Defective bottom plate elevation mechanism in the cassette. Check to see if the bottom plate can move smoothly and repair it if any problem is found.
    Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. PF lift motor and PF main PWB (YC7)
    Defective drive transmission system of the PF lift motor. Check if the gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    Defective PF lift motor. Replace the PF lift motor
    Defective PF main PWB. Replace the PF main PWB (Refer to the service manual for the paper feeder).
  • Code: 1500
  • Description: PF heater 1 high temperature error (paper feeder 1)
    A temperature higher than 75C/167F is detected.
  • Causes: Defective connector cable or poor contact in the connector. Shorted PF thermistor 1. Defective PF fan motor 1. Defective PF main PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. PF fan motor 1 and PF main PWB (YC111)
    Shorted PF thermistor 1. Replace the top heater unit (Refer to the service manual for the paper feeder).
    Defective PF fan motor 1. Replace the top heater unit (Refer to the service manual for the paper feeder).
    Defective PF main PWB. Replace the PF main PWB (Refer to the service manual for the paper feeder).
  • Code: 1510
  • Description: PF heater 2 high temperature error (paper feeder 1)
    A temperature higher than 75C/167F is detected.
  • Causes: Defective connector cable or poor contact in the connector. Shorted PF thermistor 2. Defective PF fan motor 2. Defective PF main PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. PF fan motor 2 and PF main PWB (YC111)
    Shorted PF thermistor 2. Replace the side heater unit (Refer to the service manual for the paper feeder).
    Defective PF fan motor 2. Replace the side heater unit (Refer to the service manual for the paper feeder).
    Defective PF main PWB. Replace the PF main PWB (Refer to the service manual for the paper feeder).
  • Code: 1520
  • Description: PF heater 1 high temperature error (paper feeder 2)
    A temperature higher than 75aC/167F is detected.
  • Causes: Defective connector cable or poor contact in the connector. Shorted PF thermistor 1. Defective PF fan motor 1. Defective PF main PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. PF fan motor 1 and PF main PWB (YC111)
    Shorted PF thermistor 1. Replace the top heater unit (Refer to the service manual for the paper feeder).
    Defective PF fan motor 1. Replace the top heater unit (Refer to the service manual for the paper feeder).
    Defective PF main PWB. Replace the PF main PWB (Refer to the service manual for the paper feeder).
  • Code: 1530
  • Description: PF heater 2 high temperature error (paper feeder 2)
    A temperature higher than 75C/167F is detected.
  • Causes: Defective connector cable or poor contact in the connector. Shorted PF thermistor 2. Defective PF fan motor 2. Defective PF main PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. PF fan motor 2 and PF main PWB (YC111)
    Shorted PF thermistor 2. Replace the side heater unit (Refer to the service manual for the paper feeder).
    Defective PF fan motor 2. Replace the side heater unit (Refer to the service manual for the paper feeder).
    Defective PF main PWB. Replace the PF main PWB (Refer to the service manual for the paper feeder).
  • Code: 1600
  • Description: PF heater 1 low temperature error (paper feeder 1)
    An external temperature higher than + 5C/+ 9F is not detected when one minute elapses after PF heater 1 is turned on.
  • Causes: Defective connector cable or poor contact in the connector. PF thermistor 1 installed incorrectly. Defective PF thermistor 1. Broken PF heater 1. Defective PF heater PWB or PF main PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. PF heater 1 and PF heater PWB (YC1) PF heater PWB (YC3) and PF main PWB (YC113) PF thermistor 1 and PF main PWB (YC114)
    PF thermistor 1 installed incorrectly. Check the installation of the PF thermistor 1.
    Defective PF thermistor 1. Replace the top heater unit (Refer to the service manual for the paper feeder).
    Broken PF heater 1. Replace the top heater unit (Refer to the service manual for the paper feeder).
    Defective PF heater PWB or PF main PWB. Replace the PF heater PWB or PF main PWB (Refer to the service manual for the paper feeder).
  • Code: 1610
  • Description: PF heater 2 low temperature error (paper feeder 1)
    An external temperature higher than + 5C/+ 9F is not detected when one minute elapses after PF heater 2 is turned on.
  • Causes: Defective connector cable or poor contact in the connector. PF thermistor 2 installed incorrectly. Defective PF thermistor 2. Broken PF heater 2. Defective PF heater PWB or PF main PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. PF heater 2 and PF heater PWB (YC2) PF heater PWB (YC3) and PF main PWB (YC113) PF thermistor 2 and PF main PWB (YC115)
    PF thermistor 2 installed incorrectly. Check the installation of the PF thermistor 2.
    Defective PF thermistor 2. Replace the side heater unit (Refer to the service manual for the paper feeder).
    Broken PF heater 2. Replace the side heater unit (Refer to the service manual for the paper feeder).
    Defective PF heater PWB or PF main PWB. Replace the PF heater PWB or PF main PWB (Refer to the service manual for the paper feeder).
  • Code: 1620
  • Description: PF heater 1 low temperature error (paper feeder 2)
    An external temperature higher than + 5C/+ 9F is not detected when one minute elapses after PF heater 1 is turned on.
  • Causes: Defective connector cable or poor contact in the connector. PF thermistor 1 installed incorrectly. Defective PF thermistor 1. Broken PF heater 1. Defective PF heater PWB or PF main PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. PF heater 1 and PF heater PWB (YC1) PF heater PWB (YC3) and PF main PWB (YC113) PF thermistor 1 and PF main PWB (YC114)
    PF thermistor 1 installed incorrectly. Check the installation of the PF thermistor 1.
    Defective PF thermistor 1. Replace the top heater unit (Refer to the service manual for the paper feeder).
    Broken PF heater 1. Replace the top heater unit (Refer to the service manual for the paper feeder).
    Defective PF heater PWB or PF main PWB. Replace the PF heater PWB or PF main PWB (Refer to the service manual for the paper feeder).
  • Code: 1630
  • Description: PF heater 2 low temperature error (paper feeder 2)
    An external temperature higher than + 5C/+ 9F is not detected when one minute elapses after PF heater 2 is turned on.
  • Causes: Defective connector cable or poor contact in the connector. PF thermistor 2 installed incorrectly. Defective PF thermistor 2. Broken PF heater 2. Defective PF heater PWB or PF main PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. PF heater 2 and PF heater PWB (YC2) PF heater PWB (YC3) and PF main PWB (YC113) PF thermistor 2 and PF main PWB (YC115)
    PF thermistor 2 installed incorrectly. Check the installation of the PF thermistor 2.
    Defective PF thermistor 2. Replace the side heater unit (Refer to the service manual for the paper feeder).
    Broken PF heater 2. Replace the side heater unit (Refer to the service manual for the paper feeder).
    Defective PF heater PWB or PF main PWB. Replace the PF heater PWB or PF main PWB (Refer to the service manual for the paper feeder).
  • Code: 1800
  • Description: Paper feeder communication error
    Communication error between engine PWB and optional paper feeder.
  • Causes: Improper installation paper feeder. Defective connector cable or poor contact in the connector. Defective engine PWB. Defective PF main PWB.
  • Remedy: Improper installation paper feeder. Follow installation instruction carefully again.
    Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. PF main PWB (YC3) and engine PWB (YC33)
    Defective engine PWB. Replace the engine PWB and check for correct operation.
    Defective PF main PWB. Replace the PF main PWB (Refer to the service manual for the paper feeder).
  • Code: 2100
  • Description: Developing motor error
    The developing motor ready input is not given for 5 s during the main motor is ON.
  • Causes: Defective connector cable or poor contact in the connector. Defective drive transmission system of the developing motor. Defective developing motor. Defective engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Developing motor and engine PWB (YC14)
    Defective drive transmission system of the developing motor. Check if the rollers and gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    Defective developing motor. Replace the developing motor.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 2200
  • Description: Drum motor error
    The drum motor ready input is not given for 5 s during the drum motor is ON.
  • Causes: Defective connector cable or poor contact in the connector. Defective drive transmission system of the drum motor. Defective drum motor. Defective engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Drum motor and engine PWB (YC13)
    Defective drive transmission system of the drum motor. Check if the rollers and gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    Defective drum motor. Replace the drum motor.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 2330
  • Description: Fuser pressure release motor error
    When the fuser pressure release motor is driven, the motor over-current detection signal is detected continuously for 8 times (800 ms) at 100 ms intervals.
  • Causes: Defective connector cable or poor contact in the connector. Defective drive transmission system of the fuser pressure release motor. Defective fuser pressure release motor. Defective engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Fuser pressure release motor and engine PWB (YC38)
    Defective drive transmission system of the fuser pressure release motor. Check if the rollers and gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    Defective fuser pressure release motor. Replace the fuser pressure release motor.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 2340
  • Description: Fuser pressure release motor time-out error
    When the fuser pressure release motor is driven, the envelope switch (EVSW) is not detectable for 6 s.
  • Causes: Defective connector cable or poor contact in the connector. Defective drive transmission system of the fuser pressure release motor. Defective fuser pressure release motor. Defective engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Fuser pressure release motor and engine PWB (YC38)
    Defective drive transmission system of the fuser pressure release motor. Check if the rollers and gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    Defective fuser pressure release motor. Replace the fuser pressure release motor.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 2500
  • Description: Paper feed motor error
    The drum motor ready input is not given for 5 s during the paper feed motor is ON.
  • Causes: Defective connector cable or poor contact in the connector. Defective drive transmission system of the paper feed motor. Defective paper feed motor. Defective engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Paper feed motor and engine PWB (YC3)
    Defective drive transmission system of the paper feed motor. Check if the rollers and gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    Defective paper feed motor. Replace the paper feed motor.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 2600
  • Description: PF paper feed motor error (paper feeder 1)
    The drum motor ready input is not given for 2 s during the PF paper feed motor is ON.
  • Causes: Defective connector cable or poor contact in the connector. Defective drive transmission system of the PF paper feed motor. Defective PF paper feed motor. Defective PF main PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. PF paper feed motor and PF main PWB (YC6)
    Defective drive transmission system of the PF paper feed motor. Check if the rollers and gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    Defective PF paper feed motor. Replace the PF paper feed motor.
    Defective PF main PWB. Replace the PF main PWB (Refer to the service manual for the paper feeder).
  • Code: 2610
  • Description: PF paper feed motor error (paper feeder 2)
    The drum motor ready input is not given for 2 s during the PF paper feed motor is ON.
  • Causes: Defective connector cable or poor contact in the connector. Defective drive transmission system of the PF paper feed motor. Defective PF paper feed motor. Defective PF main PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. PF paper feed motor and PF main PWB (YC6)
    Defective drive transmission system of the PF paper feed motor. Check if the rollers and gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    Defective PF paper feed motor. Replace the PF paper feed motor.
    Defective PF main PWB. Replace the PF main PWB (Refer to the service manual for the paper feeder).
  • Code: 2730
  • Description: Developing release motor error
    When the developing release motor is driven, the motor over-current detection signal is detected continuously for 8 times (800 ms) at 100 ms intervals.
  • Causes: Defective connector cable or poor contact in the connector. Defective drive transmission system of the developing release motor. Defective developing release motor. Defective engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Developing release motor and engine PWB (YC35)
    Defective drive transmission system of the developing release motor. Check if the rollers and gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    Defective developing release motor. Replace the developing release motor.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 2740
  • Description: Developing release motor time-out error
    When the developing release motor is driven, the developing release switch (DEVRSW) is not detectable for 1 s.
  • Causes: Defective connector cable or poor contact in the connector. Defective drive transmission system of the developing release motor. Defective developing release motor. Defective engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Developing release motor and engine PWB (YC35)
    Defective drive transmission system of the developing release motor. Check if the rollers and gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    Defective developing release motor. Replace the developing release motor.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 2820
  • Description: Fuser motor error
    The fuser motor ready input is not given for 5 s during the fuser motor is ON.
  • Causes: Defective connector cable or poor contact in the connector. Defective drive transmission system of the fuser motor. Defective fuser motor. Defective engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Fuser motor and engine PWB (YC15)
    Defective drive transmission system of the fuser motor. Check if the rollers and gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    Defective fuser motor. Replace the fuser motor.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 3100
  • Description: ISU home position error
    The home position is not correct when the power is turned on or at the start of copying using the table.
  • Causes: Defective connector cable or poor contact in the connector. Defective home position sensor. Defective ISU motor. Defective CCD PWB. Defective main PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Home position sensor and CCD PWB (YC3) CCD PWB (YC1) and main PWB (YC8) ISU motor and main PWB (YC36)
    Defective home position sensor. Replace the home position sensor.
    Defective ISU motor. Replace the ISU motor.
    Defective CCD PWB. Replace the scanner unit.
    Defective main PWB. Replace the main PWB and check for correct operation.
  • Code: 3200
  • Description: Exposure lamp error
    When input value at the time of exposure lamp illumination does not exceed the threshold value between 5 s.
  • Causes: Defective connector cable or poor contact in the connector. Defective exposure lamp. Defective inverter PWB or CCD PWB. Defective main PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Exposure lamp and inverter PWB (CN2) Inverter PWB (CN1) and CCD PWB (YC3) CCD PWB (YC1) and main PWB (YC8)
    Defective exposure lamp. Replace the scanner unit.
    Defective inverter PWB or CCD PWB. Replace the scanner unit.
    Defective main PWB. Replace the main PWB and check for correct operation.
  • Code: 3300
  • Description: AGC error
    After AGC, correct input is not obtained at CCD.
  • Causes: Defective connector cable or poor contact in the connector. Defective exposure lamp. Defective inverter PWB or CCD PWB. Defective main PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Inverter PWB (CN1) and CCD PWB (YC3) CCD PWB (YC1) and main PWB (YC8)
    Defective exposure lamp. Replace the scanner unit.
    Defective inverter PWB or CCD PWB. Replace the scanner unit.
    Defective main PWB. Replace the main PWB and check for correct operation.
  • Code: 3500
  • Description: Communication error between scanner and ASIC
    An error code is detected.
  • Causes: Defective connector cable or poor contact in the connector. Defective CCD PWB. Defective main PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. CCD PWB (YC1) and main PWB (YC8)
    Defective CCD PWB. Replace the scanner unit.
    Defective main PWB. Replace the main PWB and check for correct operation.
  • Code: 4001
  • Description: Polygon motor KM error
    The polygon motor KM ready input is not given for 10 s during the polygon motor is ON.
  • Causes: Defective connector cable or poor contact in the connector. Defective polygon motor KM. Defective engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Laser scanner unit KM and engine PWB (YC31)
    Defective polygon motor KM. Replace the laser scanner unit KM.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 4002
  • Description: Polygon motor CY error
    The polygon motor CY ready input is not given for 10 s during the polygon motor is ON.
  • Causes: Defective connector cable or poor contact in the connector. Defective polygon motor CY. Defective engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Laser scanner unit CY and engine PWB (YC31)
    Defective polygon motor CY. Replace the laser scanner unit CY.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 4201
  • Description: Laser output error (black)
    The pin photo signal is not output from PD PWB K for one second while laser is emitted.
  • Causes: Defective connector cable or poor contact in the connector. Defective APC PWB K. Defective PD PWB K. Defective engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. APC PWB K and engine PWB (YC31)
    Defective APC PWB K. Replace the laser scanner unit KM.
    Defective PD PWB K. Replace the laser scanner unit KM.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 4202
  • Description: Laser output error (cyan)
    The pin photo signal is not output from PD PWB C for one second while laser is emitted.
  • Causes: Defective connector cable or poor contact in the connector. Defective APC PWB C. Defective PD PWB C. Defective engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. APC PWB C and engine PWB (YC32)
    Defective APC PWB C. Replace the laser scanner unit CY.
    Defective PD PWB C. Replace the laser scanner unit CY.
    Defective engine PWB. Replace the engine PWB.
  • Code: 4203
  • Description: Laser output error (magenta)
    The pin photo signal is not output from PD PWB M for one second while laser is emitted.
  • Causes: Defective connector cable or poor contact in the connector. Defective APC PWB M. Defective PD PWB M. Defective engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. APC PWB M and engine PWB (YC31)
    Defective APC PWB M. Replace the laser scanner unit KM.
    Defective PD PWB M. Replace the laser scanner unit KM.
    Defective engine PWB. Replace the engine PWB.
  • Code: 4204
  • Description: Laser output error (yellow)
    The pin photo signal is not output from PD PWB Y for one second while laser is emitted.
  • Causes: Defective connector cable or poor contact in the connector. Defective APC PWB Y. Defective PD PWB Y. Defective engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. APC PWB Y and engine PWB (YC32)
    Defective APC PWB Y. Replace the laser scanner unit CY.
    Defective PD PWB Y. Replace the laser scanner unit CY.
    Defective engine PWB. Replace the engine PWB.
  • Code: 4600
  • Description: LSU cleaning motor error
    When the LSU cleaning motor is driven, the motor over-current detection signal is detected continuously for 50 times (5 s) at 100 ms intervals.
  • Causes: Defective connector cable or poor contact in the connector. Defective drive transmission system of the LSU cleaning motor. Defective LSU cleaning motor. Defective engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. LSU cleaning motor and engine PWB (YC36)
    Defective drive transmission system of the LSU cleaning motor. Check if the rollers and gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    Defective LSU cleaning motor. Replace the LSU cleaning motor.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 4700
  • Description: VIDEO ASIC device error
  • Causes: Defective connector cable or poor contact in the connector. Defective main PWB or engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Main PWB (YC39) and relay PWB (YC3) Relay PWB (YC2, 4) and engine PWB (YC8, 9)
    Defective main PWB or engine PWB. Replace the main PWB or the engine PWB and check for correct operation.
  • Code: 5301
  • Description: Broken cleaning lamp K wire
    When the cleaning lamp K is driven, the lamp over-current detection signal is detected continuously for 10 times (1 s) at 100 ms intervals.
  • Causes: Defective connector cable or poor contact in the connector. Defective cleaning lamp K. Defective engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Drum unit K and Drum relay PWB (YC2) Drum relay PWB (YC1) and engine PWB (YC34)
    Defective cleaning lamp K. Replace the drum unit K..
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 5302
  • Description: Broken cleaning lamp C wire
    When the cleaning lamp C is driven, the lamp over-current detection signal is detected continuously for 10 times (1 s) at 100 ms intervals.
  • Causes: Defective connector cable or poor contact in the connector. Defective cleaning lamp C. Defective engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Drum unit C and Drum relay PWB (YC4) Drum relay PWB (YC1) and engine PWB (YC34)
    Defective cleaning lamp C. Replace the drum unit C..
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 5303
  • Description: Broken cleaning lamp M wire
    When the cleaning lamp M is driven, the lamp over-current detection signal is detected continuously for 10 times (1 s) at 100 ms intervals.
  • Causes: Defective connector cable or poor contact in the connector. Defective cleaning lamp M. Defective engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Drum unit M and Drum relay PWB (YC3) Drum relay PWB (YC1) and engine PWB (YC34)
    Defective cleaning lamp M. Replace the drum unit M..
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 5304
  • Description: Broken cleaning lamp Y wire
    When the cleaning lamp Y is driven, the lamp over-current detection signal is detected continuously for 10 times (1 s) at 100 ms intervals.
  • Causes: Defective connector cable or poor contact in the connector. Defective cleaning lamp Y. Defective engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Drum unit Y and Drum relay PWB (YC5) Drum relay PWB (YC1) and engine PWB (YC34)
    Defective cleaning lamp Y. Replace the drum unit Y..
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 6000
  • Description: Broken fuser heater wire
    The detected temperature of fuser thermistor does not rise 1„aC/1.8„aF after the fuser heater has been turned on continuously for 10 s in warming up. The fuser temperature does not reach 100„aC/212„aF after the fuser heater has been turned on continuously for 30 s in warming up. The detected temperature of fuser thermistor does not reach the specified temperature (ready indication temperature) after the fuser heater has been turned on continuously for 60 s in warming up. The detected temperature of fuser thermistor does not rise 1„aC/1.8„aF after the fuser heater has been turned on continuously for 10 s during printing.
  • Causes: Defective connector cable or poor contact in the connector. Fuser thermostat triggered. Broken fuser heater wire. Defective engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Fuser heater and power source PWB (YC102) Fuser unit and eject PWB (YC3) Eject PWB (YC1) and engine PWB (YC19)
    Fuser thermostat triggered. Reinsert the fuser unit.
    Broken fuser heater wire. Replace the fuser unit.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 6020
  • Description: Abnormally high fuser thermistor temperature
    The fuser thermistor detects a temperature higher than 240C/464F. By the activation of the high temperature error detection circuit (230C/446F or more) of fuser thermistor, the illumination of fuser heater was forcibly turned off and 10 s has elapsed.
  • Causes: Shorted fuser thermistor. Defective engine PWB.
  • Remedy: Shorted fuser thermistor. Replace the fuser unit.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 6030
  • Description: Broken fuser thermistor wire
    Input from fuser thermistor is 3 or less (A/D value) continuously for 1 s.
  • Causes: Defective connector cable or poor contact in the connector. Broken fuser thermistor wire. Fuser thermostat triggered. Broken fuser heater wire. Defective engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Fuser unit and eject PWB (YC3) Eject PWB (YC1) and engine PWB (YC19)
    Broken fuser thermistor wire. Replace the fuser unit.
    Fuser thermostat triggered. Reinsert the fuser unit.
    Broken fuser heater wire. Replace the fuser unit.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 6400
  • Description: Zero-cross signal error
    The zero-cross signal does not reach the engine PWB for more than 1 s.
  • Causes: Defective connector cable or poor contact in the connector. Defective power source PWB or engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Power source PWB (YC103) and relay PWB (YC1) Relay PWB (YC4) and engine PWB (YC9)
    Defective power source PWB or engine PWB. Replace the power source PWB or the engine PWB and check for correct operation.
  • Code: 7001
  • Description: Toner motor K error
    When the toner motor K is driven, the motor over-current detection signal is detected continuously for 50 times (5 s) at 100 ms intervals.
  • Causes: Defective connector cable or poor contact in the connector. Defective drive transmission system of the toner motor K. Defective toner motor K. Defective engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Toner motor K and engine PWB (YC23)
    Defective drive transmission system of the toner motor K. Check if the rollers and gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    Defective toner motor K. Replace the toner motor K.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 7002
  • Description: Toner motor C error
    When the toner motor C is driven, the motor over-current detection signal is detected continuously for 50 times (5 s) at 100 ms intervals.
  • Causes: Defective connector cable or poor contact in the connector. Defective drive transmission system of the toner motor C. Defective toner motor C. Defective engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Toner motor C and engine PWB (YC25)
    Defective drive transmission system of the toner motor C. Check if the rollers and gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    Defective toner motor C. Replace the toner motor C.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 7003
  • Description: Toner motor M error
    When the toner motor M is driven, the motor over-current detection signal is detected continuously for 50 times (5 s) at 100 ms intervals.
  • Causes: Defective connector cable or poor contact in the connector. Defective drive transmission system of the toner motor M. Defective toner motor M. Defective engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Toner motor M and engine PWB (YC24)
    Defective drive transmission system of the toner motor M. Check if the rollers and gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    Defective toner motor M. Replace the toner motor M.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 7004
  • Description: Toner motor Y error
    When the toner motor Y is driven, the motor over-current detection signal is detected continuously for 50 times (5 s) at 100 ms intervals.
  • Causes: Defective connector cable or poor contact in the connector. Defective drive transmission system of the toner motor Y. Defective toner motor Y. Defective engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Toner motor Y and engine PWB (YC26)
    Defective drive transmission system of the toner motor Y. Check if the rollers and gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    Defective toner motor Y. Replace the toner motor Y.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 7401
  • Description: Developing unit K noninstalling error
    No density detection signal is output from toner sensor K in developing unit K.
  • Causes: Defective connector cable or poor contact in the connector. Defective toner sensor K. Defective engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Developing unit K and Drum relay PWB (YC6) Drum relay PWB (YC1) and engine PWB (YC34)
    Defective toner sensor K. Replace the developing unit K.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 7402
  • Description: Developing unit C noninstalling error
    No density detection signal is output from toner sensor C in developing unit C.
  • Causes: Defective connector cable or poor contact in the connector. Defective toner sensor C. Defective engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Developing unit C and Drum relay PWB (YC10) Drum relay PWB (YC1) and engine PWB (YC34)
    Defective toner sensor C. Replace the developing unit C.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 7403
  • Description: Developing unit M noninstalling error
    No density detection signal is output from toner sensor M in developing unit M.
  • Causes: Defective connector cable or poor contact in the connector. Defective toner sensor M. Defective engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Developing unit M and Drum relay PWB (YC7) Drum relay PWB (YC1) and engine PWB (YC34)
    Defective toner sensor M. Replace the developing unit M.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 7404
  • Description: Developing unit Y noninstalling error
    No density detection signal is output from toner sensor Y in developing unit Y.
  • Causes: Defective connector cable or poor contact in the connector. Defective toner sensor Y. Defective engine PWB.
  • Remedy: Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Developing unit Y and Drum relay PWB (YC13) Drum relay PWB (YC1) and engine PWB (YC34)
    Defective toner sensor Y. Replace the developing unit Y.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 7411
  • Description: Drum unit K non- installing error
    The EEPROM of drum PWB K does not communicate normally.
  • Causes: Installation of incompatible drum unit K. Defective connector cable or poor contact in the connector. Defective drum PWB K. Defective engine PWB.
  • Remedy: Installation of incompatible drum unit K. Install drum unit K compatible with the specifications to the machine.
    Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Drum unit K and Drum relay PWB (YC2) Drum relay PWB (YC1) and engine PWB (YC34)
    Defective drum PWB K. Replace the drum unit K.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 7412
  • Description: Drum unit C non- installing error
    The EEPROM of drum PWB C does not communicate normally.
  • Causes: Installation of incompatible drum unit C. Defective connector cable or poor contact in the connector. Defective drum PWB C. Defective engine PWB.
  • Remedy: Installation of incompatible drum unit C. Install drum unit C compatible with the specifications to the machine.
    Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Drum unit C and Drum relay PWB (YC4) Drum relay PWB (YC1) and engine PWB (YC34)
    Defective drum PWB C. Replace the drum unit C.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 7413
  • Description: Drum unit M non- installing error
    The EEPROM of drum PWB M does not communicate normally.
  • Causes: Installation of incompatible drum unit M. Defective connector cable or poor contact in the connector. Defective drum PWB M. Defective engine PWB.
  • Remedy: Installation of incompatible drum unit M. Install drum unit M compatible with the specifications to the machine.
    Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Drum unit M and Drum relay PWB (YC3) Drum relay PWB (YC1) and engine PWB (YC34)
    Defective drum PWB M. Replace the drum unit M.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 7414
  • Description: Drum unit Y non- installing error
    The EEPROM of drum PWB Y does not communicate normally.
  • Causes: Installation of incompatible drum unit Y. Defective connector cable or poor contact in the connector. Defective drum PWB Y. Defective engine PWB.
  • Remedy: Installation of incompatible drum unit Y. Install drum unit Y compatible with the specifications to the machine.
    Defective connector cable or poor contact in the connector. Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Drum unit Y and Drum relay PWB (YC5) Drum relay PWB (YC1) and engine PWB (YC34)
    Defective drum PWB Y. Replace the drum unit Y.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: 9500 … 9520
  • Description: Contact the Service Administrative Division.
  • Causes:
  • Remedy: Contact the Service Administrative Division.
  • Code: 9530
  • Description: Backup data error
    The serial number of the machine written on the EEPROM of the engine PWB differs with that is written on both the flash memory of the engine PWB and the EEPROM of the drum PWB as a backup.
  • Causes: Replacing both the engine PWB and the drum unit at the same time.
  • Remedy: Check that the machine operates properly by reverting the engine controller and the drum unit to the old ones. To replace the engine PWB and the drum unit at the same time, turn on the machine after replacing either one. Check that the machine operates properly and then turn off the machine. Replace the other and turn on the machine to check that the machine operates properly. Be sure to replace one by one.
  • Code: F000
  • Description: Main PWB — operation panel PWB communication error
  • Causes: Defective main PWB. Defective operation panel PWB.
  • Remedy: Defective main PWB. Turn the main power switch off/on to restart the machine. If the error is not resolved, replace main PWB.
    Defective operation panel PWB. Replace the operation panel PWB and check for correct operation.
  • Code: F010
  • Description: Main PWB checksum error
  • Causes: Defective main PWB
  • Remedy: Defective main PWB. Turn the main power switch off/on to restart the machine. If the error is not resolved, replace main PWB.
  • Code: F020
  • Description: Main PWB RAM checksum errors
  • Causes: Defective main memory (RAM) on the main PWB. Defective expanded memory (DIMM).
  • Remedy: Defective main memory (RAM) on the main PWB. Turn the main power switch off/on to restart the machine. If the error is not resolved, replace main PWB.
    Defective expanded memory (DIMM). Replace the expanded memory (DIMM).
  • Code: F040
  • Description: Main PWB — print engine communication error
  • Causes: Defective main PWB. Defective engine PWB.
  • Remedy: Defective main PWB. Turn the main power switch off/on to restart the machine. If the error is not resolved, replace main PWB.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: F041
  • Description: Main PWB — scanner engine communication error
  • Causes: Defective main PWB. Defective engine PWB.
  • Remedy: Defective main PWB. Turn the main power switch off/on to restart the machine. If the error is not resolved, replace main PWB.
    Defective engine PWB. Replace the engine PWB and check for correct operation.
  • Code: F050
  • Description: Print engine ROM checksum error
  • Causes: Defective engine PWB.
  • Remedy: Defective engine PWB. Turn the main power switch off/on to restart the machine. If the error is not resolved, replace engine PWB.
  • Code: F051
  • Description: Scanner engine ROM checksum error
  • Causes: Defective engine PWB.
  • Remedy: Defective engine PWB. Turn the main power switch off/on to restart the machine. If the error is not resolved, replace engine PWB.
  • Code: F278
  • Description: Power supply in drive system error
  • Causes: Main power switch was turned off without using the power key, or a power failure has occurred.
  • Remedy: Turn on power. (To switch off power, first press the power key until the main power indicator goes off, then turn the main power switch off.)
Источник

Японская компания Kyocera производит высококачественные лазерные принтеры и МФУ для офисной печати. Их продукция одна из самых востребованных на сегодняшний день. Ведь печатающие устройства Kyocera характеризуются высокой надежностью, износостойкостью и большим сроком эксплуатации. Однако даже их изделия не являются вечными. Со временем принтеры Kyocera начинают сбоить.

К счастью, оргтехника Kyocera оснащена системой самодиагностики (так же, как и струйные принтеры Canon). Поэтому, в случае возникновения проблемы, устройство самостоятельно выявит уязвимое место и сообщит Вам об этом миганием соответствующего индикатора на панели управления либо кодом ошибки, выведенным на дисплей принтера.

Если Вы не являетесь мастером по обслуживанию принтеров и МФУ Kyocera, то, чтобы понять, о чем сообщает печатающее устройство, Вам потребуется расшифровать указанный им код. Для этого мы добавили в статью таблицу кодов ошибок лазерных принтеров Kyocera серии FS и не только.

код ошибки Kyocera решение проблемы

Коды ошибок принтеров и МФУ Kyocera, которые можно исправить самостоятельно

Код ошибки

Значение ошибки

Решение проблемы

E-0001 (E1)

Поврежден чип картриджа либо установлен неоригинальный картридж.

Замените установленный картридж оригинальной версией изделия. Если хотите сэкономить, тогда купите и установите новый чип на картридж или перепрошейте принтер Kyocera. Однако предварительно не помешает попробовать сбросить ошибку соответствующей комбинацией клавиш (как это сделать, читайте в статье «Сброс ошибки установки неоригинального картриджа в принтерах Kyocera»).

E-0002 (E2)

Регион использования картриджа и принтера не совпадают.

Замените чип или прошейте принтер Kyocera.

E-0003 (E3)

Заполнена память принтера или МФУ Kyocera.

Отпечатайте ранее отсканированные листы или очистите очередь печати нажатием кнопки Стоп/Сброс (ранее отсканированные листы также удалятся из памяти принтера, даже если они еще не были распечатаны).

E-0007 (E7)

Тонер-картридж Kyocera израсходовал ресурс красящего вещества.

Замените или заправьте картридж Kyocera (если используете совместимый или перезаправленный расходник, то после установки его в принтер не забудьте сбросить ошибку зажатием на 3-5 секунды кнопок [Ок] и [Сброс/Стоп]).

E-0008 (E8)

Открыта крышка принтера либо не работает датчик закрытия крышек устройства.

Откройте и еще раз закройте переднюю и заднюю крышку принтера. Во время закрытия Вы должны услышать характерный щелчок. Если не помогло, то причина в неисправности датчика.

E-0009 (E9)

Лоток приема бумаги полон.

Уберите все отпечатанные листы бумаги из выходящего лотка. Чтобы возобновить печать, нажмите кнопку [Старт].

E-0012 (E12)

Ошибка памяти принтера Kyocera.

Попробуйте уменьшить разрешение печати. Скорее всего, формат создаваемого отпечатка не соответствует возможностям принтера.

E-0014 (E14)

Установлен неверный формат бумаги (неподдерживаемый принтером Kyocera).

Поменяйте бумагу на поддерживаемую принтером либо смените ее формат в настройках печати. Попробуйте обновить программное обеспечение. Возможно, это расширит поддерживаемые принтером Kyocera форматы.

E-0015 (E15)

Устройство не подключено к электрической сети либо на компьютере нет (не работает) драйвера принтера Kyocera.

Проверьте подключение печатающего аппарата к электрической сети, а также целостность кабеля. Если ошибка не исчезает, скачайте драйвер принтера Kyocera и установите его на компьютер.

E-0017 (E17)

Ошибка передачи данных.

Проверьте подключение принтера к компьютеру. Кабель не должен быть длиннее 5 метров, а также обязан поддерживать стандарт USB 2.0. Кроме того, переустановите драйвер принтера и утилиту Kyocera Client Tool.

E-0018 (E18)

Очередь печати заполнена.

Очистите очередь печати нажатием кнопки [Сброс] либо через драйвер принтера.

E-0019 (E19)

Неверный формат печати.

Отмените печать нажатием кнопки [Стоп/Сброс]. Выберите в настройках принтера соответствующий режим печати, а также установите в лоток поддерживаемый принтером формат бумаги.

J-0000 (jam0000)

Замятие бумаги за задней крышкой.

Откройте крышку и извлеките бумагу. Проверьте надежность крепления бумаги в лотке, а также принтер на наличие посторонних предметов. Еще причина может быть в пружине выходного флажка. Если она растянулась, то может плохо работать фиксатор. Также проблема может быть из-за печки, сделайте ее ревизию, переборку и смазку.

J-0501 (jam0501)

Бумага застряла в принтере Kyocera

Извлеките замятую бумагу. Проверьте надежность установки бумаги во входной лоток. Проверьте целостность роликов протяжки бумаги, а также принтер на наличие посторонних предметов. Если не помогло, стоит внимательно осмотреть ребра на направляющей пластине. На них могут образоваться сколы, трещины и заусенцы. Их можно слегка подчистить наждачной бумагой (нулевкой).

J-0511 (jam0511)

Принтер Kyocera замял бумагу.

Извлеките замятую бумагу и повторите печать. Если проблема не исчезла, несите принтер в сервис. Скорее всего, изношен ролик протяжки бумаги.

C7990

Бункер драм-картриджа (блока фотобарабана) заполнен отработанным тонером либо неисправен счетчик отработки красящего вещества. Еще проблема может быть в главной плате PWB.

Осуществите чистку драм-картриджа (блока фотобарабана). Если проблема в датчике или плате, то нужно отнести принтер в СЦ на диагностику.

F248

Ошибка обработки отпечатываемого материала.

Перезагрузите принтер. Уберите неподдерживаемые спецсимволы из отпечатка. Обновите ПО принтера Kyocera. Смените режим работы принтера с PDL на GDI (Пуск -> Принтеры -> Свойства -> Параметры устройства).

PF

Отсутствует бумага в лотке подачи.

Загрузите листы бумаги во входной лоток. Если принтер по-прежнему не печатает, значит нужно искать проблему в чем-то другом.

1101

Ошибка сканирования через сеть из-за неправильного имени SMTP сервера.

Пропишите DNS-адреса помимо прочих настроек печати по сети.

1102

Некорректная настройка сканера для работы через сеть

Зайдите в Web-панель управления принтером (нужно в адресную строку браузера ввести iP принтера Kyocera). Далее в зависимости от модели введите логин и пароль (Admin/Admin или просто admin00 без логина). Далее следуйте инструкции:

  • Откройте вкладку «Сканер» и установите настройки по умолчанию;
  • Перейдите на вкладку «Основные», выберите адресную книгу и нажмите добавить контакт;
  • В открывшемся окне найдите блок SMB и введите: имя хоста = имя компьютера или его iP-адрес, путь = название сетевой папки (если не расшарена, то вместе с ИП-адресом), имя пользователя = user или domainuser (в зависимости от типа профиля), пароль = пароль.

Логин и пароль нужны обязательно, если их нет, то следует создать.

2101

Ошибка передачи данных при сканировании через сеть.

Правильно настройте параметры (как для ошибки 1102), только предварительно отключите на ПК антивирус и брандмауэр.

Если Вы испытали все способы, но не смогли убрать ошибку, то следует нести печатающее устройство в сервисный центр. Кроме того, есть ряд ошибок (высвечиваемых на дисплее принтера), которые нельзя устранить в домашних условиях. Соответствующие коды ошибок принтеров Kyocera представляем в очередной таблице.

Коды ошибок принтеров и МФУ Kyocera, которые нужно устранять в сервисном центре

Код ошибки

Значение ошибки

Решение проблемы

0030

Неисправность платы управления факсом принтера.

Замена платы.

0100

Неисправность платы управления или флеш-памяти принтера.

Замена платы.

0120

Ошибка чтения mac-адреса из-за неисправности флеш-памяти принтера.

Замена платы.

0190

Неисправность платы управления или флеш-памяти принтера.

Замена платы.

0630

Неисправность платы управления принтера.

Замена платы.

1020

Неисправность мотора, привода или отсутствие контакта.

Разборка принтера и замена изношенных частей. Проверка надежности подключений, замена разорванных (прогоревших) кабелей. Ремонт или замена привода мотора.

1040

Неисправность мотора, привода или отсутствие контакта.

Разборка принтера и замена изношенных частей. Проверка надежности подключений, замена разорванных (прогоревших) кабелей. Ремонт или замена привода мотора.

2000

Неисправность главной платы управления, соединительного кабеля или привода принтера.

Проверить ремни, шестерни и ролики привода. Смазать или заменить, если есть дефекты. Заменить привод или главную плату.

3100 (C3100)

Неисправность главной платы, привода сканера, датчика положения или нарушение целостности соединений.

Проверить наличие разрывов и отсутствия контакта. Смазать или заменить изношенные элементы привода. Заменить привод, главную плату, датчик или соединительный кабель. Если Вам повезло, то возможно забыли отключить фиксатор блока сканера.

3101

Сетевой кабель не подсоединен, или нарушена работа концентратора. Еще может быть из-за наличия вирусов в системе или неправильно заданным параметрам сервера SMTP.

Проверить соединения, правильно настроить параметры сети.

3300

Неисправность главной платы, датчика CIS или соединительного кабеля.

Проверить контакты, заменить плату или датчик.

3500

Неисправность главной платы или нарушение соединения контактов.

Проверить контакты, заменить плату.

4000 (C4000)

Неисправность главной платы, привода сканера или нарушение соединений. Однако чаще всего ошибка лазера.

Проверить контакты, заменить плату или привод блока сканера. Почистить лазер, смазать ось полигон-мотора, либо полностью заменить блок лазера.

4200

Неисправность главной платы, блока сканера или датчика BD.

Отключить питание принтера на 30 минут. Если не помогло, то следует заменить привод сканера или главную плату принтера.

6000 (С6000)

Неисправность главной платы, термостата, печки или нарушение соединения контактов.

Проверить и поправить контакты. Заменить фьюзер. Ремонт или замена печки, термодатчика, термопредохранителя и т.д.

6020

Сгорание термистора или главной платы.

Замена термистора или главной платы.

6030

Неисправность главной платы, термостата или термистора. Возможно, причина в отсутствии контакта.

Проверить соединения. Заменить плату, термостат или термистор.

6400

Неисправность главной платы, отсутствие питания или контакта.

Заменить плату или источник питания.

F000

Неисправность главной платы или отсутствие контакта.

Проверить соединение ремня безопасности. Заменить ремень или плату управления.

F020

Неисправность элементов памяти принтера.

Перезагрузить принтер. Если ошибка не устранилась – заменить плату управления.

F040

Неисправность главной платы принтера.

Перезагрузить принтер. Если ошибка не устранилась – заменить плату управления.

F05D

Неисправность главной платы. Сбой программного оборудования привода. Проблемы с прошивкой принтера Kyocera.

Перезагрузить принтер. Если ошибка не устранилась – заменить плату управления. Перепрошить принтер Kyocera.

F245 F246 F247 F375

Принтер Kyocera заблокирован из-за проблемы, вызванной отказом источника питания.

Нужно перепрошить принтер специальной сервисной микропрограммой.

Обратите внимание: Если у печатающего устройства нет дисплея, то определить проблему можно по светодиодным индикаторам, встроенным в панель управления принтером. Например, у Kyocera Ecosys P2135D нужно сосчитать количество миганий индикаторов красного цвета и таким образом определить число, указывающее на ту или иную ошибку. В свою очередь, у модели Kyocera FS-1040 все зависит от темпа мигания светодиода с надписью «Внимание!» («Attention!»):

  • Мигает медленно – указывает на отсутствие бумаги в лотке или тонера в картридже.
  • Мигает быстро – оповещает о проблеме с памятью устройства, переполненном лотке или замятии бумаги, а также об использовании неоригинальных расходных материалов.
  • Горит постоянно – говорит о проблемах с картриджем или фотобарабаном либо указывает на открытые крышки принтера.

ошибки принтера Kyocera

Чтобы потребитель мог наверняка определить проблему, рекомендуем использовать утилиту Kyocera Client Tool, которая идет в комплекте с драйверами принтера.


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Источник

Если при работе с копировальном аппаратом у вас возникли проблемы, и система выдает код ошибки, вы можете идентифицировать ее с помощью данной таблицы.
Коды ошибок Kyocera-Mita указаны для более поздних моделей копиров. Если вы являетесь владельцем более ранней модели, необходимо к трехзначному коду ошибки прибавить знак «0».

Общие ошибки
 

Код ошибки Описание
0030 Fax control PWB system problem
0070 Fax control PWB incompatibility detection problem
0100 Backup memory read/write problem (main board)
0110 Backup memory data problem (main board)
0120 Drum EEPROM read/write problem (для 2550)
0130 Backup memory read/write problem (main PCB EEPROM) (для 1650/2050/2550)
0140 Backup memory data problem (main PCB EEPROM) (для 1650/2050/2550)
0150 Backup memory read/write problem (engine board)
0160 Backup memory data problem (engine board)
0170 Accounting count problem
0180 Machine number mismatch
0210 Communication problem between the main board and engine board (для KM-1500/1620/2020/1635/2035/1650/2050/2550/6030/8030, FS-1018/1118)
Communication problem between the main board and operation board (для KM-1525/1530/2030/2530/3530/6230/4530/5530/6330/7530)
0240 Printer board PWB communication problem
0250 Scanner network board communication problem
0280 Communication problem between the fax control PWB and main PWB
0320 Side deck communication problem
0340 Finisher communication problem
0410 Optional DP communication problem
0420 Optional first paper feeder communication problem
Large paper deck /paper feed desk communication problem /Side deck communication problem
0440 Finisher communication problem
0450 Mailbox communication problem
0470 Switchback unit communication problem
0500 Optional second paper feeder communication problem
0510 Optional third paper feeder communication problem
0600 DIMM problem (для 2530/3530)
0610 Bitmap (DIMM) problem
0620 Memory input interface problem
0630 DMA problem
0640 Hard disk drive problem
0800 Image processing problem (JAM05 is detected twice)
0820 Fax control PCB CG ROM checksum error
0830 Flash ROM program area checksum error
0860 Fax control PCB software switch checksum error
0870 Fax control PWB to main PWB high capacity data transfer problem
0880 Fax control PWB program archive problem
0890 Fax control PCB CG font archive problem
0900 Fax software incompatibility detection problem
0920 Fax file system error
0960 Developer EEPROM read/write problem (для 2550/6030/8030)
1000 Exposure lamp problem
1010 Lift motor 1 error
1020 Lift motor 2 error
1030 Lift motor 3 error
1040 Lift motor 4 error
1100 Paper deck motor 1 problem [Drawer 3]
1110 Paper deck motor 2 problem [Drawer 4]
1120 Deck right lift position problem
1130 Deck left lift position problem
1140 Side deck lift motor (going up) problem
1150 Side deck lift motor (going down) problem
1160 Large paper deck (paper feed desk) sequence problem
1170 Large paper deck (paper feed desk) incorrect type problem
2000 Main motor problem
Image forming motor problem (для 6230/4530/5530/6330/7530)
2500 Paper feed motor problem
2550 Paper conveying motor problem (для 4530/5530)
2600 Deck conveying motor /desk drive motor problem
2640 Side deck drive motor problem
3100 Scanner carriage problem
3200 Exposure lamp problem
3300 Optical system (AGC) problem
4000 Polygon motor synchronization problem
4010 Polygon motor steady-state problem
4100 BD initialization (A) problem
4110 BD initialization (B) problem
4200 BD steady-state problem
5100 Main charger problem
5110 Transfer/separation high voltage problem
5300 Broken cleaning lamp wire
5500 Drum surface potential sensor problem 1
5510 Drum surface potential sensor problem 2
5600 Drum surface potential problem 1
5610 Drum surface potential problem 2
6000 Broken fixing heater wire
6020 Abnormally high fixing unit thermistor temperature
6030 Broken fixing unit thermistor
6050 Abnormally low fixing unit thermistor temperature
6100 Broken fixing heater wire
6200 Abnormally low fixing unit thermistor temperature
6300 Abnormally high fixing unit thermistor temperature
6400 Zero-crossing signal problem
6410 Fixing unit connector insertion problem
6420 Fixing fuse cut problem
6420 Broken fixing unit thermistor wire
7100 Toner sensor problem
7300 Broken external temperature thermistor wire (для KM-1505/1510/1810/4230/5230/6230)
Toner sensor problem/ Toner hopper problem (для KM-2530/3530/3035/4035/5035/6230/4530/5530/6330/7530/6030/8030)
7310 Short-circuited external temperature thermistor
7400 Image formation unit connector insertion problem
Developing unit connector insertion problem (для 2550)
7410 Drum unit connector insertion problem
7750 Drum type mismatch problem A (для 1635/2035)
7760 Drum type mismatch problem B (для 1635/2035)
7800 Broken external temperature thermistor
7810 Short-circuited external temperature thermistor

KM-1500, FS-1018/1118 (KM-1820)

Код ошибки Описание
0220 Communication problem between the main board and operation board (для 1018/1118)
F— Controller system error (для 1018/1118)
F010 ROM checksum error (для 1118)
F012
7980 Waste toner reservoir overflow problem (when the total number of copies is less than 100 thousand sheets)
7990 Waste toner reservoir overflow problem (when the total number of copies is 100 thousand sheets or more)

KM-1505/1510/1810/1525/1530/2030

Код ошибки Описание
0210 Printer board communication problem (для 1505/1510/1810)
0400 DIMM problem
0410 Bitmap problem
0430 DMA problem
1040 Optical system problem (AGC)

Kyocera-Mita 3035/4035/5035

Код ошибки Описание
0100 Operation unit PCB backup memory read/write error
0110 Operation unit PCB backup memory data problem
0210 MMI communication problem
0320 Energy save communication problem
7450 Image formation unit fuse cut problem

Kyocera Mita 4230/5230

Код ошибки Описание
0010 Memory copy PCB 1 communication problem
0030 Memory copy PCB 2 communication problem
0100 RAM/ROM problem
0220 Communication problem between the engine PCB and main PCB
0230 Scanner communication problem
0260 Memory copy PCB 1 communication problem
0320 Large paper deck communication problem /Paper feed desk communication problem
0360 Memory copy PCB 2 communication problem
0370 Communication microcomputer problem
1040 Optical system problem (AGC)
2100 Paper conveying motor problem
2200 Side registration motor problem
2300 Paper feed motor problem
2310 Desk drive motor problem
2410 Upper lift motor problem
2420 Lower lift motor problem
2430 Upper desk lift motor problem
2440 Lower desk lift motor problem
3320 Scanner watchdog problem
3400 Original detection position problem
7400 Toner hopper problem
9200 Deck paper conveying motor problem
9210 Paper deck motor 1 problem
9220 Paper deck motor 2 problem
9230 Right lift position problem
9240 Left lift position problem

Kyocera-Mita 6030/8030

Код ошибки Описание
0060 Main PWB type mismatch error
0130 Backup memory (EEPROM) device problem
0140 Backup memory (EEPROM) data problem
0220 Scanner communication problem
0330 Relay board communication problem
0460 Duplex unit communication problem
0470 Sheet inserter communication problem (optional document finisher)
0500 Paper feed unit communication error (cassette 1 and 2)
0510 Paper feed unit communication error (cassette 3 and 4)
0700 Side feeder EEPROM error (optional side feeder)
0750 Document finisher EEPROM error
0970 Cleaning unit EEPROM error
1200 Duplex side registration motor error
2100 Developing motor error
2200 Drive motor error
2300 Fuser motor error
2550 Transfer motor error
3210 CIS lamp problem
3310 Optical system (AGC) problem (DP)
3500 Communication error between scanner and SHD
3900 Backup memory read/write error (scanner PWB)
3910
4120 BD initialization (C) problem
7200 Broken drum thermistor wire
7210 Shorted drum thermistor
9040 DP lift motor going up error
9050 DP lift motor going down error
9060 DP EEPROM error
9070 Communication problem between DP and SHD
9080 Communication problem between DP and CIS

Kyocera Mita 6230

Код ошибки Описание
0010 Memory PCB communication problem
0100 RAM/ROM problem
0260 Memory copy PCB 1 communication problem
0350 Mailbox communication problem
0370 Communication microcomputer problem
0380 Hard disk problem
0390 DIMM problem
1040 Optical system problem (AGC)
2100 Drive motor problem / Paper conveying motor problem
2200 Paper feed motor problem
2300 Large paper deck right lift motor problem
2310 Large paper deck left lift motor problem
2420 Upper lift motor problem
2430 Lower lift motor problem
6500 Broken fixing unit thermistor wire
7200 Broken drum thermistor wire
7210 Shorted drum thermistor
7220 Broken drum heater wire

KyoceraMita 6330/7530

Код ошибки Описание
1060 Large paper deck left lift motor problem
2550 Drive motor problem
7520 Shorted drum thermistor
7530 Broken drum thermistor wire

Ошибки финишеров

Код ошибки Описание
8010 Finisher paper conveying motor problem
8030 Finisher (upper) paper conveying belt problem
8140 Finisher tray elevation motor problem /Main tray problem
8170 Finisher front side registration motor problem
8180 Finisher rear side registration motor problem
Finisher rear jogger motor problem (для 4230/5230)
8190 Finisher trailing edge registration motor problem
8210 Finisher stapler motor problem
8220 Finisher rear stapler problem
8300 Document finisher centerfold unit communication problem
8310 Document finisher centerfold unit side registration guide problem
8320 Document finisher centerfold unit centering plate problem
8330 Document finisher centerfold blade problem

Ошибки финишеров KM-2530/3530/3035/4035/5035

Код ошибки Описание
8300 Booklet stitcher paper ejection motor problem
8310 Booklet stitcher elevation motor problem
8320 Booklet stitcher rear jog motor problem
8330 Booklet stitcher front jog motor problem
8340 Booklet stitcher staple motor problem
8350 Booklet stitcher batch processing motor problem
8360 Booklet stitcher stapler shift motor problem
8370 Booklet stitcher paddle motor problem
8380 Booklet stitcher folding problem
8390 Booklet stitcher backup RAM data problem
8400 Booklet stitcher incorrect type problem
8410 Booklet stitcher punch motor problem
8420 Booklet stitcher shift motor problem
8430 Booklet stitcher punch communication problem
8440 Booklet stitcher punch sensor problem
8450 Booklet stitcher side punch sensor problem
8460 Booklet stitcher punch backup RAM data problem
8470 Booklet stitcher punch dust sensor problem
8480 Booklet stitcher broken punch power source wire problem
8500 Mailbox drive motor problem

Ошибки финишера KM-6230

Код ошибки Описание
8180 Finisher rear jogger motor problem
8310 Booklet stitcher paper ejection motor problem
8320 Booklet stitcher elevation motor problem
8330 Booklet stitcher jog motor problem
8340 Booklet stitcher staple motor problem
8350 Booklet stitcher stapler unit shift motor problem
8360 Booklet stitcher stack level detection sensor problem
8370 Booklet stitcher punch motor problem
8380 Booklet stitcher punch shift motor problem
8390 Booklet stitcher swing motor problem
8400 Booklet stitcher backup RAM data problem
8410 Booklet stitcher punch unit backup RAM data problem
8420 Booklet stitcher positioning plate motor problem
8430 Booklet stitcher folding motor problem
8440 Booklet stitcher guide motor problem
8450 Booklet stitcher jog motor problem
8460 Booklet stitcher rear staple motor problem
8470 Booklet stitcher front staple motor problem
8480 Booklet stitcher thrust motor problem
8490 Booklet stitcher communication error

Ошибки финишеров KM-6330/7530/6030/8030

Код ошибки Описание
8000 Document finisher incorrect type problem (для 6330/7530)
8020 Finisher punch motor problem
8040 Finisher lower paper conveying belt problem
8150 Finisher multi job tray problem
8170 Front upper side-registration guide problem
8180 Finisher rear upper side-registration guide problem
8190 Finisher lower side-registration guide problem
8220 Finisher front clincher problem
8230 Finisher rear stapler problem
8240 Finisher rear clincher problem
Источник

Все современные копировальные аппараты, мфу и принтеры Kyocera имеют возможность диагностировать все узлы устройства в режиме запуска и во время работы аппарата. По этому, если во время включения или во время работы произошел сбой, то техника Kyocera сможет сообщить о наличии ошибки.

В большинстве случаев у аппаратов Kyocera код ошибки отображается на дисплее, в остальных случаях тип ошибки зависит от последовательности и количества миганий индикаторов.
Если Ваш копировальный аппарат, МФУ или принтер Kyocera выдал на дисплее некий код, то узнать причину, описание возникновения ошибки, а так же в каком узле аппарата стоит искать проблему, Вы можете в этом разделе выбрав интересующую модель из списка.

Но диагностика не решит проблему сбоя аппарата, для этого лучше обратиться к профессиональным и опытным сервисным специалистам компании Kyomart! Позвоните нам по телефону
8 (343) 288-23-45 или отправьте запрос на электронную почту: sales@kyomart.ru , и мы обязательно свяжемся с Вами в кратчайшие сроки.

Код ошибки Описание ошибки Причина ошибки 0030 FAX control PWB system error
Processing with the fax software was disabled due to a hardware problem. Defective FAX control PWB. 0070 FAX control PWB incompatible detection Error
Abnormal detection of FAX control PWB incompatibility In the initial communication with the FAX control PWB, any normal communication command is not transmitted. FAX control PWB (The FAX PWB installed will not be the one designed for the machine. 0100 Backup memory device error EEPROM (Control PWB) 0120 MAC address data error
For data in which the MAC address is invalid. EEPROM (Control PWB) 0130 Backup memory read/write error (main NAMD) Flash memory (Control PWB) 0140 Backup memory data error (main NAND) Flash memory (Control PWB) 0150 Engine PWB EEPROM error
Detecting engine PWB EEPROM communication error. Improper installation engine PWB EEPROM. Defective engine PWB. Device damage of EEPROM. 0170 Billing counting error
A checksum error is detected in the main and engine backup memories for the billing counters. Data damage of EEPROM. Defective PWB. 0180 Machine number mismatch
Machine number of control does not match. Data damage of EEPROM. 0600 Expanded memory (DIMM) installing error
The expansion memory modules (DIMM) are not correctly mounted. Improper installation expanded memory (DIMM). 0610 Expanded memory (DIMM) error
The expansion memory modules (DIMM) mounted on the main PWB does not operate correctly. Defective expanded memory (DIMM). Defective main PWB. 0640 Hard disk error
The hard disk cannot be accessed. Defective hard disk. Defective main PWB. 0830 FAX control PWB flash program area checksum error
A checksum error occurred with the program of the FAX control PWB. Defective FAX software. Defective FAX control PWB. 0840 Faults of RTC
The time is judged to go back based on the comparison of the RTC time and the current time or five years or more have passed. The battery is disconnected from the main PWB. Defective main PWB. 0870 FAX control PWB to main PWB high capacity data transfer error
High-capacity data transfer between the FAX control PWB and the main PWB of the machine was not normally performed even if the data transfer was retried the specified times. Improper installation FAX control PWB. Defective FAX control PWB or main PWB. 0920 Fax file system error
The backup data is not retained for file system abnormality of flash memory of the FAX control PWB. Defective FAX control PWB. 0930 EEPROM bus error Defective drum PWB (EEPROM). Defective engine PWB (EEPROM). Defective engine PWB. Defective main PWB. 1010 Lift motor error
When the lift motor is driven, the motor over-current detection signal is detected continuously for 50 times (5 s) at 100 ms intervals. After the lift motor is driven, the ON status of lift sensor cannot be detected for 8 s. The cassette installed confirmation message is displayed on the operation panel, and even if the cassette is opened and closed, the cassette installed confirmation message is displayed 5 times successively. Defective bottom plate elevation mechanism in the cassette. Defective connector cable or poor contact in the connector. Defective drive transmission system of the lift motor. Defective lift motor. Defective engine PWB. 1020 PF lift motor error (paper feeder 1)
When the lift motor is driven, the motor over-current detection signal is detected continuously for 50 times (5 s) at 100 ms intervals. After the lift motor is driven, the ON status of lift sensor cannot be detected for 8 s. The cassette installed confirmation message is displayed on the operation panel, and even if the cassette is opened and closed, the cassette installed confirmation message is displayed 5 times successively. Defective bottom plate elevation mechanism in the cassette. Defective connector cable or poor contact in the connector. Defective drive transmission system of the PF lift motor. Defective PF lift motor. Defective PF main PWB. 1030 PF lift motor error (paper feeder 2)
When the lift motor is driven, the motor over-current detection signal is detected continuously for 50 times (5 s) at 100 ms intervals. After the lift motor is driven, the ON status of lift sensor cannot be detected for 8 s. The cassette installed confirmation message is displayed on the operation panel, and even if the cassette is opened and closed, the cassette installed confirmation message is displayed 5 times successively. Defective bottom plate elevation mechanism in the cassette. Defective connector cable or poor contact in the connector. Defective drive transmission system of the PF lift motor. Defective PF lift motor. Defective PF main PWB. 1500 PF heater 1 high temperature error (paper feeder 1)
A temperature higher than 75C/167F is detected. Defective connector cable or poor contact in the connector. Shorted PF thermistor 1. Defective PF fan motor 1. Defective PF main PWB. 1510 PF heater 2 high temperature error (paper feeder 1)
A temperature higher than 75C/167F is detected. Defective connector cable or poor contact in the connector. Shorted PF thermistor 2. Defective PF fan motor 2. Defective PF main PWB. 1520 PF heater 1 high temperature error (paper feeder 2)
A temperature higher than 75aC/167F is detected. Defective connector cable or poor contact in the connector. Shorted PF thermistor 1. Defective PF fan motor 1. Defective PF main PWB. 1530 PF heater 2 high temperature error (paper feeder 2)
A temperature higher than 75C/167F is detected. Defective connector cable or poor contact in the connector. Shorted PF thermistor 2. Defective PF fan motor 2. Defective PF main PWB. 1600 PF heater 1 low temperature error (paper feeder 1)
An external temperature higher than + 5C/+ 9F is not detected when one minute elapses after PF heater 1 is turned on. Defective connector cable or poor contact in the connector. PF thermistor 1 installed incorrectly. Defective PF thermistor 1. Broken PF heater 1. Defective PF heater PWB or PF main PWB. 1610 PF heater 2 low temperature error (paper feeder 1)
An external temperature higher than + 5C/+ 9F is not detected when one minute elapses after PF heater 2 is turned on. Defective connector cable or poor contact in the connector. PF thermistor 2 installed incorrectly. Defective PF thermistor 2. Broken PF heater 2. Defective PF heater PWB or PF main PWB. 1620 PF heater 1 low temperature error (paper feeder 2)
An external temperature higher than + 5C/+ 9F is not detected when one minute elapses after PF heater 1 is turned on. Defective connector cable or poor contact in the connector. PF thermistor 1 installed incorrectly. Defective PF thermistor 1. Broken PF heater 1. Defective PF heater PWB or PF main PWB. 1630 PF heater 2 low temperature error (paper feeder 2)
An external temperature higher than + 5C/+ 9F is not detected when one minute elapses after PF heater 2 is turned on. Defective connector cable or poor contact in the connector. PF thermistor 2 installed incorrectly. Defective PF thermistor 2. Broken PF heater 2. Defective PF heater PWB or PF main PWB. 1800 Paper feeder communication error
Communication error between engine PWB and optional paper feeder. Improper installation paper feeder. Defective connector cable or poor contact in the connector. Defective engine PWB. Defective PF main PWB. 2100 Developing motor error
The developing motor ready input is not given for 5 s during the main motor is ON. Defective connector cable or poor contact in the connector. Defective drive transmission system of the developing motor. Defective developing motor. Defective engine PWB. 2200 Drum motor error
The drum motor ready input is not given for 5 s during the drum motor is ON. Defective connector cable or poor contact in the connector. Defective drive transmission system of the drum motor. Defective drum motor. Defective engine PWB. 2330 Fuser pressure release motor error
When the fuser pressure release motor is driven, the motor over-current detection signal is detected continuously for 8 times (800 ms) at 100 ms intervals. Defective connector cable or poor contact in the connector. Defective drive transmission system of the fuser pressure release motor. Defective fuser pressure release motor. Defective engine PWB. 2340 Fuser pressure release motor time-out error
When the fuser pressure release motor is driven, the envelope switch (EVSW) is not detectable for 6 s. Defective connector cable or poor contact in the connector. Defective drive transmission system of the fuser pressure release motor. Defective fuser pressure release motor. Defective engine PWB. 2500 Paper feed motor error
The drum motor ready input is not given for 5 s during the paper feed motor is ON. Defective connector cable or poor contact in the connector. Defective drive transmission system of the paper feed motor. Defective paper feed motor. Defective engine PWB. 2600 PF paper feed motor error (paper feeder 1)
The drum motor ready input is not given for 2 s during the PF paper feed motor is ON. Defective connector cable or poor contact in the connector. Defective drive transmission system of the PF paper feed motor. Defective PF paper feed motor. Defective PF main PWB 2610 PF paper feed motor error (paper feeder 2)
The drum motor ready input is not given for 2 s during the PF paper feed motor is ON. Defective connector cable or poor contact in the connector. Defective drive transmission system of the PF paper feed motor. Defective PF paper feed motor. Defective PF main PWB. 2730 Developing release motor error
When the developing release motor is driven, the motor over-current detection signal is detected continuously for 8 times (800 ms) at 100 ms intervals. Defective connector cable or poor contact in the connector. Defective drive transmission system of the developing release motor. Defective developing release motor. Defective engine PWB. 2740 Developing release motor time-out error
When the developing release motor is driven, the developing release switch (DEVRSW) is not detectable for 1 s. Defective connector cable or poor contact in the connector. Defective drive transmission system of the developing release motor. Defective developing release motor. Defective engine PWB. 2820 Fuser motor error
The fuser motor ready input is not given for 5 s during the fuser motor is ON. Defective connector cable or poor contact in the connector. Defective drive transmission system of the fuser motor. Defective fuser motor. Defective engine PWB. 3100 ISU home position error
The home position is not correct when the power is turned on or at the start of copying using the table. Defective connector cable or poor contact in the connector. Defective home position sensor. Defective ISU motor. Defective CCD PWB. Defective main PWB. 3200 Exposure lamp error
When input value at the time of exposure lamp illumination does not exceed the threshold value between 5 s. Defective connector cable or poor contact in the connector. Defective exposure lamp. Defective inverter PWB or CCD PWB. Defective main PWB. 3300 AGC error
After AGC, correct input is not obtained at CCD. Defective connector cable or poor contact in the connector. Defective exposure lamp. Defective inverter PWB or CCD PWB. Defective main PWB. 3500 Communication error between scanner and ASIC
An error code is detected. Defective connector cable or poor contact in the connector. Defective CCD PWB. Defective main PWB. 4001 Polygon motor KM error
The polygon motor KM ready input is not given for 10 s during the polygon motor is ON. Defective connector cable or poor contact in the connector. Defective polygon motor KM. Defective engine PWB. 4002 Polygon motor CY error
The polygon motor CY ready input is not given for 10 s during the polygon motor is ON. Defective connector cable or poor contact in the connector. Defective polygon motor CY. Defective engine PWB. 4201 Laser output error (black)
The pin photo signal is not output from PD PWB K for one second while laser is emitted. Defective connector cable or poor contact in the connector. Defective APC PWB K. Defective PD PWB K. Defective engine PWB. 4202 Laser output error (cyan)
The pin photo signal is not output from PD PWB C for one second while laser is emitted. Defective connector cable or poor contact in the connector. Defective APC PWB C. Defective PD PWB C. Defective engine PWB. 4203 Laser output error (magenta)
The pin photo signal is not output from PD PWB M for one second while laser is emitted. Defective connector cable or poor contact in the connector. Defective APC PWB C. Defective PD PWB C. Defective engine PWB. 4204 Laser output error (yellow)
The pin photo signal is not output from PD PWB Y for one second while laser is emitted. Defective connector cable or poor contact in the connector. Defective APC PWB C. Defective PD PWB C. Defective engine PWB. 4600 LSU cleaning motor error
When the LSU cleaning motor is driven, the motor over-current detection signal is detected continuously for 50 times (5 s) at 100 ms intervals. Defective connector cable or poor contact in the connector. Defective drive transmission system of the LSU cleaning motor. Defective LSU cleaning motor. Defective engine PWB. 4700 VIDEO ASIC device error Defective connector cable or poor contact in the connector. Defective main PWB or engine PWB. 5301 Broken cleaning lamp K wire
When the cleaning lamp K is driven, the lamp over-current detection signal is detected continuously for 10 times (1 s) at 100 ms intervals. Defective connector cable or poor contact in the connector. Defective cleaning lamp K. Defective engine PWB. 5302 Broken cleaning lamp C wire
When the cleaning lamp C is driven, the lamp over-current detection signal is detected continuously for 10 times (1 s) at 100 ms intervals. Defective connector cable or poor contact in the connector. Defective cleaning lamp K. Defective engine PWB. 5303 Broken cleaning lamp M wire
When the cleaning lamp M is driven, the lamp over-current detection signal is detected continuously for 10 times (1 s) at 100 ms intervals. Defective connector cable or poor contact in the connector. Defective cleaning lamp K. Defective engine PWB. 5304 Broken cleaning lamp Y wire
When the cleaning lamp Y is driven, the lamp over-current detection signal is detected continuously for 10 times (1 s) at 100 ms intervals. Defective connector cable or poor contact in the connector. Defective cleaning lamp K. Defective engine PWB. 6000 Broken fuser heater wire
The detected temperature of fuser thermistor does not rise 1„aC/1.8„aF after the fuser heater has been turned on continuously for 10 s in warming up. The fuser temperature does not reach 100„aC/212„aF after the fuser heater has been turned on continuously for 30 s in warming up. The detected temperature of fuser thermistor does not reach the specified temperature (ready indication temperature) after the fuser heater has been turned on continuously for 60 s in warming up. The detected temperature of fuser thermistor does not rise 1„aC/1.8„aF after the fuser heater has been turned on continuously for 10 s during printing. Defective connector cable or poor contact in the connector. Fuser thermostat triggered. Broken fuser heater wire. Defective engine PWB. 6020 Abnormally high fuser thermistor temperature
The fuser thermistor detects a temperature higher than 240C/464F. By the activation of the high temperature error detection circuit (230C/446F or more) of fuser thermistor, the illumination of fuser heater was forcibly turned off and 10 s has elapsed. Shorted fuser thermistor. Defective engine PWB. 6030 Broken fuser thermistor wire
Input from fuser thermistor is 3 or less (A/D value) continuously for 1 s. Defective connector cable or poor contact in the connector. Broken fuser thermistor wire. Fuser thermostat triggered. Broken fuser heater wire. Defective engine PWB. 6400 Zero-cross signal error
The zero-cross signal does not reach the engine PWB for more than 1 s. Defective connector cable or poor contact in the connector. Defective power source PWB or engine PWB 7001 Toner motor K error
When the toner motor K is driven, the motor over-current detection signal is detected continuously for 50 times (5 s) at 100 ms intervals. Defective connector cable or poor contact in the connector. Defective drive transmission system of the toner motor K. Defective toner motor K. Defective engine PWB. 7002 Toner motor C error
When the toner motor C is driven, the motor over-current detection signal is detected continuously for 50 times (5 s) at 100 ms intervals. Defective connector cable or poor contact in the connector. Defective drive transmission system of the toner motor K. Defective toner motor K. Defective engine PWB. 7003 Toner motor M error
When the toner motor M is driven, the motor over-current detection signal is detected continuously for 50 times (5 s) at 100 ms intervals. Defective connector cable or poor contact in the connector. Defective drive transmission system of the toner motor K. Defective toner motor K. Defective engine PWB. 7004 Toner motor Y error
When the toner motor Y is driven, the motor over-current detection signal is detected continuously for 50 times (5 s) at 100 ms intervals. Defective connector cable or poor contact in the connector. Defective drive transmission system of the toner motor K. Defective toner motor K. Defective engine PWB. 7401 Developing unit K noninstalling error
No density detection signal is output from toner sensor K in developing unit K. Defective connector cable or poor contact in the connector. Defective toner sensor K. Defective engine PWB. 7402 Developing unit C noninstalling error
No density detection signal is output from toner sensor C in developing unit C. Defective connector cable or poor contact in the connector. Defective toner sensor K. Defective engine PWB. 7403 Developing unit M noninstalling error
No density detection signal is output from toner sensor M in developing unit M. Defective connector cable or poor contact in the connector. Defective toner sensor K. Defective engine PWB. 7404 Developing unit Y noninstalling error
No density detection signal is output from toner sensor Y in developing unit Y. Defective connector cable or poor contact in the connector. Defective toner sensor K. Defective engine PWB. 7411 Drum unit K non- installing error
The EEPROM of drum PWB K does not communicate normally. Installation of incompatible drum unit K. Defective connector cable or poor contact in the connector. Defective drum PWB K. Defective engine PWB. 7412 Drum unit C non- installing error
The EEPROM of drum PWB C does not communicate normally. Installation of incompatible drum unit K. Defective connector cable or poor contact in the connector. Defective drum PWB K. Defective engine PWB. 7413 Drum unit M non- installing error
The EEPROM of drum PWB M does not communicate normally. Installation of incompatible drum unit K. Defective connector cable or poor contact in the connector. Defective drum PWB K. Defective engine PWB. 7414 Drum unit Y non- installing error
The EEPROM of drum PWB Y does not communicate normally. Installation of incompatible drum unit K. Defective connector cable or poor contact in the connector. Defective drum PWB K. Defective engine PWB. 9500
…
9520 Contact the Service Administrative Division. 9530 Backup data error
The serial number of the machine written on the EEPROM of the engine PWB differs with that is written on both the flash memory of the engine PWB and the EEPROM of the drum PWB as a backup. Replacing both the engine PWB and the drum unit at the same time. F000 Main PWB — operation panel PWB communication error Defective main PWB. Defective operation panel PWB. F010 Main PWB checksum error Defective main PWB F020 Main PWB RAM checksum errors Defective main memory (RAM) on the main PWB. Defective expanded memory (DIMM). F040 Main PWB — print engine communication error Defective main PWB. Defective engine PWB. F041 Main PWB — scanner engine communication error Defective main PWB. Defective engine PWB. F050 Print engine ROM checksum error Defective engine PWB. F051 Scanner engine ROM checksum error Defective engine PWB. F278 Power supply in drive system error Main power switch was turned off without using the power key, or a power failure has occurred.
Источник

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