Neat video ошибка

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Current Issues

  • Incorrect processing on AMD RX Vega and Radeon VII (Windows, AMD RX Vega or Radeon VII, Adrenalin 20.7.1 and newer)
    The processed video may contain incorrect data if Neat Video 5 is running in GPU-only or CPU+GPU modes on a machine with AMD RX Vega or Radeon VII and with the Adrenalin driver version starting from 20.7.1 due to a bug in the driver.

    Possible workarounds:

    1. A workaround has been added to the Neat Video 5.4 plug-in to avoid that bug in AMD Adrenalin 20.7.1 and newer versions of the driver. Please update to Neat Video 5.4.
    2. Downgrade the GPU driver to Adrenalin 20.5.1 or older.
  • GPU Error 4 in Resolve and CUDA Error 719 in After Effects and Premiere (Windows, computers with 2+ NVIDIA GPUs running GPU drivers 442.19, 442.50, 442.59)
    When two or more NVIDIA GPUs are installed and Neat Video is used, Resolve may display the following message:
    The GPU failed to perform image processing because of an error. Error Code: 4.

    Neat Video itself may also display errors mentioning ‘unspecified launch failure (719)‘ when Neat Video is used in After Effects, Premiere and possibly other applications. This seems to be caused by a bug in the GPU driver version 442.19, 442.50 and 442.59.

    Solution:

    Upgrade NVIDIA GPU driver to version 442.74 (or newer) or roll back to version 431.86 (or older).

  • GPU Memory Errors (Windows, computers with 2+ NVIDIA GPUs running GPU drivers 441.xx)
    When two or more NVIDIA GPUs are installed, the GPU driver may leak the GPU memory leading to memory errors reported by Neat Video during processing. This problem seems to be caused by a bug in the GPU drivers of 441.xx series.

    Solution:

    Upgrade NVIDIA GPU driver to version 442.74 (or newer) or roll back to version 431.86 (or older).

  • CUDA support in macOS (macOS 10.14, 10.15, 11.0 and newer)
    The new versions of macOS starting from 10.14 are no longer compatible with the CUDA Driver developed by NVIDIA. The CUDA Driver software is required by Neat Video to run CUDA-enabled processing on NVIDIA GPUs. Since the CUDA Driver cannot run in the recent versions of macOS, Neat Video cannot use NVIDIA GPUs in macOS 10.14 or newer. The new versions of Neat Video starting from the version 5.4 no longer include support for CUDA.

    Possible workarounds:

    1. Using an older version of macOS (10.13 or older) with Neat Video 5.3 or older.
    2. Using an AMD GPU instead of an NVIDIA GPU.
    3. Running Neat Video using the CPU-only mode.

Older Issues

  • MacOS, CUDA driver 5.5.47
    CUDA driver 5.5.47 may cause crashes (in Neat Video and in other software) if the driver is installed on a Mac with an AMD GPU. To avoid that please install the latest version of the CUDA driver (http://www.nvidia.com/object/mac-driver-archive.html).

  • Windows and Linux, AMD Catalyst Omega (14.12)
    AMD Catalyst Omega (14.12) driver contains a number of errors causing incorrect processing results and even crashes when running Neat Video on certain models of AMD GPUs. Please install Catalyst 15.7.1 (or newer) to help Neat Video 4.x avoid those driver bugs. Some models of AMD GPUs models may require an even higher driver version (Crimson 16.3 or newer). For Neat Video 3.x, please downgrade AMD driver to Catalyst 14.9.

shark1

Posts: 6
Joined: Thu Jan 12, 2017 8:20 pm

Neat video error log — win 10

Good morning,

I would like to know if you can help me solve the following problem:
Every time I close Adobe Premiere 14 which contains the Neat Video Effect, the HP Laptop comes out of the screen I attach.

Thank you.
Antonio

Attachments
NEAT VIDEO ERROR.jpg
NEAT VIDEO ERROR.jpg (26.08 KiB) Viewed 6432 times

NVTeam

Posts: 2706
Joined: Thu Sep 01, 2005 4:12 pm
Contact:

Re: Neat video error log — win 10

Post

by NVTeam » Wed Aug 01, 2018 12:08 pm

That error message indicates that there was a problem in the GPU driver. That could be caused by high load on the GPU resources placed by both Premiere and Neat Video. Please try to limit the amount of GPU memory allowed to Neat Video. To do that please open Neat Video window, go to its menu Tools > Preferences > Performance and adjust the GPU memory setting for example down to 40%. Then restart Premiere and check if the problem is still present.

Thank you,
Vlad

Nikon ShootR™

Explorer

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/t5/premiere-pro-discussions/neatvideo-de-noise-error-quot-premiere-has-not-provided-input-frames-from-the-video-quot/td-p/12136784
Jun 24, 2021
Jun 24, 2021

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Using NeatVideo’s Reduce Noise v5 Video Effects plugin. I’m getting an error after executing Prepare and Build the profile — and the build fails.  The error message has several possible causes (shown in the error message), but I cannot correct the problem.  Neat tech support suggests it’s a Premiere problem.  

MTNShootR_0-1624567445225.png

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MyerPj

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/t5/premiere-pro-discussions/neatvideo-de-noise-error-quot-premiere-has-not-provided-input-frames-from-the-video-quot/m-p/12136887#M354066
Jun 24, 2021
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That’s an error message from Neat. What information are you giving us that we can go on? 

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Peru Bob

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/t5/premiere-pro-discussions/neatvideo-de-noise-error-quot-premiere-has-not-provided-input-frames-from-the-video-quot/m-p/12137023#M354095
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  • It is currently Sun Jun 04, 2023 4:25 am
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Seems solved: Neat Video 5.2.1 crashing Resolve

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Ed Rudolph

  • Posts: 163
  • Joined: Thu Apr 18, 2013 12:43 am

PostSat Feb 22, 2020 2:29 am

Neat Video 5.2.1, Resolve 16.1.1, Mac OS 10.14.6, iMac Pro, 128gb RAM, Radeon Pro Vega 64 gpu

I’m working on restoring a super-8 film transfered to dvd. The project is NTSC, 29.97. I auto-profile a clip, adjust noise settings, hit apply and returning from the NV interface to the color page, Resolve quits.

Thoughts or suggestions?

Last edited by Ed Rudolph on Sat Feb 22, 2020 3:51 pm, edited 1 time in total.

Uli Plank

  • Posts: 17979
  • Joined: Fri Feb 08, 2013 2:48 am
  • Location: Germany and Indonesia

PostSat Feb 22, 2020 7:06 am

Version 5.2.1 works fine here under MacOS 10.14.6.

Did you read about this known issue, in case you are working with interlaced footage?

«DaVinci Resolve 16 has a bug that causes a crash when a plug-in of a certain class (plug-ins doing temporal processing, Neat Video is one of those) is used and the «Video field processing» option is enabled in project settings.

A solution is to disable the «Video field processing» option in project settings and instead set the scan type to «Interlaced» (if you work with interlaced video) in Neat Video itself.»

DaVinci Resolve is very capable even for free, but you need the right hardware!

Studio 18.1.4, MacOS 12.6.6, ‘sandboxed’ 18.5b3 under 13.4
MacBook M1 Pro, 16 GPU cores, 32 GB RAM and iPad Pro M2 16 GB
Speed Editor, UltraStudio Monitor 3G, iMac 2017

Ed Rudolph

  • Posts: 163
  • Joined: Thu Apr 18, 2013 12:43 am

PostSat Feb 22, 2020 2:52 pm

Thank you, Uli. This might just be it. I’ll give it a try.

Ed Rudolph

  • Posts: 163
  • Joined: Thu Apr 18, 2013 12:43 am

PostSat Feb 22, 2020 3:53 pm

Thank you, Uli! A quick one-clip test seems to show your suggestion was the solution.

For a long time I’ve wanted to thank certain contributors to this forum who take the time to share their experience. So, thank you…. :-)

Uli Plank

  • Posts: 17979
  • Joined: Fri Feb 08, 2013 2:48 am
  • Location: Germany and Indonesia

PostSun Feb 23, 2020 2:02 am

It is very helpful to check the «known issues» section from developers who care to document these.
Vlad does it well, and another very good example is Boris FX.

DaVinci Resolve is very capable even for free, but you need the right hardware!

Studio 18.1.4, MacOS 12.6.6, ‘sandboxed’ 18.5b3 under 13.4
MacBook M1 Pro, 16 GPU cores, 32 GB RAM and iPad Pro M2 16 GB
Speed Editor, UltraStudio Monitor 3G, iMac 2017


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Nikon ShootR™

Explorer

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/t5/premiere-pro-discussions/neatvideo-de-noise-error-quot-premiere-has-not-provided-input-frames-from-the-video-quot/td-p/12136784
Jun 24, 2021
Jun 24, 2021

Copy link to clipboard

Copied

Using NeatVideo’s Reduce Noise v5 Video Effects plugin. I’m getting an error after executing Prepare and Build the profile — and the build fails.  The error message has several possible causes (shown in the error message), but I cannot correct the problem.  Neat tech support suggests it’s a Premiere problem.  

MTNShootR_0-1624567445225.png

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,
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2

MyerPj

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,

/t5/premiere-pro-discussions/neatvideo-de-noise-error-quot-premiere-has-not-provided-input-frames-from-the-video-quot/m-p/12136887#M354066
Jun 24, 2021
Jun 24, 2021

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That’s an error message from Neat. What information are you giving us that we can go on? 

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Peru Bob

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/t5/premiere-pro-discussions/neatvideo-de-noise-error-quot-premiere-has-not-provided-input-frames-from-the-video-quot/m-p/12137023#M354095
Jun 24, 2021
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