Nextcloud ошибка 403

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Do you want to request a feature or report a bug?
bug
What is the current behavior?
i cant use onlyoffice with nextcloud
If the current behavior is a bug, please provide the steps to reproduce and if possible a minimal demo of the problem.
pressing the save button, on the nextcloud admin page
What is the expected behavior?
return a positive message and the onlyoffice app should work fine
Did this work in previous versions of DocumentServer?
no not for me
DocumentServer Docker tag:
onlyoffice/documentserver:5.2.3.64
Host Operating System:
Debian Buster and Debian stretch is tested also.

My docker compose file looks like:

version: "2.0"
services:
    Onlyoffice5.2.3.64:
        image: 'onlyoffice/documentserver:5.2.3.64'
        restart: always
        stdin_open: true
        tty: true
        volumes:
            - '/var/log/onlyoffice/:/var/log/onlyoffice/'
            - '/etc/ssl/private/domain.de.key:/var/www/onlyoffice/Data/certs/onlyoffice.key'
            - '/etc/ssl/certs/domain.de.crt:/var/www/onlyoffice/Data/certs/onlyoffice.crt'
        hostname: onlyoffice.domain.de
        dns:
            - 100.200.1.1
            - 100.200.2.2
            - 100.200.17.13
            - 100.200.17.14
        dns_search: domain.de
        ports: 
            - '100.200.2.42:443:443'

i run a apache2 on the host, php 7.0 by docker.
Nextcloud config:


www-data@phpfpmdocker:~/nextcloud$ php occ config:list onlyoffice
{
    "apps": {
        "onlyoffice": {
            "DocumentServerInternalUrl": "",
            "DocumentServerUrl": "https://onlyoffice.domain.de/",
            "StorageUrl": "",
            "defFormats": "{"csv":"false","doc":"false","docm":"false","docx":"true","dotx":"false","epub":"false","html":"false","odp":"false","ods":"false","odt":"false","pdf":"false","potm":"false","potx":"false","ppsm":"false","ppsx":"false","ppt":"false","pptm":"false","pptx":"true","rtf":"false","txt":"false","xls":"false","xlsm":"false","xlsx":"true","xltm":"false","xltx":"false"}",
            "editFormats": "{"csv":"true","odp":"false","ods":"false","odt":"false","rtf":"false","txt":"true"}",
            "enabled": "yes",
            "installed_version": "2.1.0",
            "jwt_secret": "",
            "sameTab": "false",
            "settings_error": "Im Dokumentenservice ist ein Fehler aufgetreten: Error while downloading the document file to be converted.",
            "skey": "1544100693779",
            "types": "filesystem"
        }
    }
}
www-data@phpfpmdocker:~/nextcloud$ php occ config:list system
{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "cloud01.domain.de"
        ],
        "onlyoffice": {
            "verify_peer_off": true
        },
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "14.0.4.2",
        "overwrite.cli.url": "https://cloud01.domain.de",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "memcache.distributed": "\OC\Memcache\Redis",
        "memcache.locking": "\OC\Memcache\Redis",
        "memcache.local": "\OC\Memcache\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 6379,
            "dbindex": 1,
            "password": "***REMOVED SENSITIVE VALUE***",
            "timeout": 1.5
        }
    }
}
www-data@phpfpmdocker:~/nextcloud$

Curl command on php docker:

www-data@phpfpmdocker:~/nextcloud$ curl -i https://onlyoffice.domain.de/healthcheck; echo
HTTP/2 200 
server: nginx
date: Thu, 06 Dec 2018 13:11:40 GMT
content-type: text/plain; charset=utf-8
content-length: 4
x-powered-by: Express
etag: W/"4-X/5TO4MPCKAyY0ipFgr6/IraRNs"
strict-transport-security: max-age=31536000
x-content-type-options: nosniff

true

hostname, curl and ssl check on onlyoffice docker:

root@onlyoffice:/# hostname -f
onlyoffice.domain.de
root@onlyoffice:/# curl -I https://cloud01.domain.de/index.php/login
HTTP/1.1 200 OK
Date: Thu, 06 Dec 2018 13:13:49 GMT
Server: Apache/2.4.37 (Debian)
X-Powered-By: PHP/7.0.30-0+deb9u1
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Pragma: no-cache
X-Frame-Options: SAMEORIGIN
Cache-Control: no-cache, no-store, must-revalidate
Content-Security-Policy: default-src 'none';base-uri 'none';manifest-src 'self';script-src 'self' 'unsafe-eval';style-src 'self' 'unsafe-inline';img-src 'self' data: blob:;font-src 'self';connect-src 'self';media-src 'self'
Set-Cookie: oco2myq5g20k=279fqq46uusb7i8ratkb5d6fa4; path=/; secure; HttpOnly
Set-Cookie: oc_sessionPassphrase=5R5bGaTp3FAilCUvTKZoeFGPXpcnRodVzpt3mM7V8qLyUK8Gb2vfKKivRE1pP63CuC9OTdzS%2BRTo0QWFXqFfyda77GJxNMH%2BRBUlswf1nHNWJQkWlTw26b6Ydi0BZkYl; path=/; secure; HttpOnly
Set-Cookie: __Host-nc_sameSiteCookielax=true; path=/; httponly;secure; expires=Fri, 31-Dec-2100 23:59:59 GMT; SameSite=lax
Set-Cookie: __Host-nc_sameSiteCookiestrict=true; path=/; httponly;secure; expires=Fri, 31-Dec-2100 23:59:59 GMT; SameSite=strict
Strict-Transport-Security: max-age=31536000; includeSubDomains; preload
Feature-Policy: microphone 'none'; payment 'none'; sync-xhr 'self' https://cloud01.domain.de
Upgrade: h2
Connection: Upgrade
Content-Length: 8304
X-Content-Type-Options: nosniff
Referrer-Policy: no-referrer
X-XSS-Protection: 1; mode=block
X-Robots-Tag: none
X-Download-Options: noopen
X-Permitted-Cross-Domain-Policies: none
Content-Type: text/html; charset=UTF-8

root@onlyoffice:/# 
root@onlyoffice:/# echo Q | openssl s_client -connect onlyoffice.domain.de:443 | openssl x509 -noout -dates -issuer -subject
depth=3 C = SE, O = AddTrust AB, OU = AddTrust External TTP Network, CN = AddTrust External CA Root
verify return:1
depth=2 C = GB, ST = Greater Manchester, L = Salford, O = COMODO CA Limited, CN = COMODO RSA Certification Authority
verify return:1
depth=1 C = GB, ST = Greater Manchester, L = Salford, O = COMODO CA Limited, CN = COMODO RSA Organization Validation Secure Server CA
verify return:1
depth=0 C = DE, postalCode = 85737, ST = Some-State, L = Ismaning, street = Muenchener Strasse, O = Company GmbH, OU = SGC SSL Wildcard, CN = *.domain.de
verify return:1
DONE
notBefore=Feb 23 00:00:00 2016 GMT
notAfter=Feb 27 23:59:59 2019 GMT
issuer= /C=GB/ST=Greater Manchester/L=Salford/O=COMODO CA Limited/CN=COMODO RSA Organization Validation Secure Server CA
subject= /C=DE/postalCode=85737/ST=Some-State/L=Ismaning/street=Muenchener Strasse/O=Company GmbH/OU=SGC SSL Wildcard/CN=*.domain.de

my server have two public ip adresses. eg:
100.200.2.34 and 100.200.2.42

Logfiles:

==> /var/log/onlyoffice/documentserver/converter/out.log <==
[2018-12-06 13:44:06.198] [ERROR] nodeJS - error downloadFile:url=https://cloud01.domain.de/index.php/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.bpDk8eESrxQNDMFXy3fK3-ei-rgDglh-jSyZU7d1390;attempt=1;code:undefined;connect:undefined;(id=conv_check_2089926479_docx)
Error: Error response: statusCode:403 ;body:
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>403 Forbidden</title>
</head><body>
<h1>Forbidden</h1>
<p>You don't have permission to access /index.php/apps/onlyoffice/empty
on this server.<br />
</p>
<hr>
<address>Apache/2.4.37 (Debian) Server at cloud01.domain.de Port 443</address>
</body></html>

    at Request._callback (/var/www/onlyoffice/documentserver/server/Common/sources/utils.js:250:18)
    at Request.self.callback (/var/www/onlyoffice/documentserver/server/Common/node_modules/request/request.js:185:22)
    at emitTwo (events.js:126:13)
    at Request.emit (events.js:214:7)
    at Request.<anonymous> (/var/www/onlyoffice/documentserver/server/Common/node_modules/request/request.js:1161:10)
    at emitOne (events.js:116:13)
    at Request.emit (events.js:211:7)
    at IncomingMessage.<anonymous> (/var/www/onlyoffice/documentserver/server/Common/node_modules/request/request.js:1083:12)
    at Object.onceWrapper (events.js:313:30)
    at emitNone (events.js:111:20)
[2018-12-06 13:44:07.207] [ERROR] nodeJS - error downloadFile:url=https://cloud01.domain.de/index.php/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.bpDk8eESrxQNDMFXy3fK3-ei-rgDglh-jSyZU7d1390;attempt=2;code:undefined;connect:undefined;(id=conv_check_2089926479_docx)
Error: Error response: statusCode:403 ;body:
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>403 Forbidden</title>
</head><body>
<h1>Forbidden</h1>
<p>You don't have permission to access /index.php/apps/onlyoffice/empty
on this server.<br />
</p>
<hr>
<address>Apache/2.4.37 (Debian) Server at cloud01.domain.de Port 443</address>
</body></html>

    at Request._callback (/var/www/onlyoffice/documentserver/server/Common/sources/utils.js:250:18)
    at Request.self.callback (/var/www/onlyoffice/documentserver/server/Common/node_modules/request/request.js:185:22)
    at emitTwo (events.js:126:13)
    at Request.emit (events.js:214:7)
    at Request.<anonymous> (/var/www/onlyoffice/documentserver/server/Common/node_modules/request/request.js:1161:10)
    at emitOne (events.js:116:13)
    at Request.emit (events.js:211:7)
    at IncomingMessage.<anonymous> (/var/www/onlyoffice/documentserver/server/Common/node_modules/request/request.js:1083:12)
    at Object.onceWrapper (events.js:313:30)
    at emitNone (events.js:111:20)
[2018-12-06 13:44:08.213] [ERROR] nodeJS - error downloadFile:url=https://cloud01.domain.de/index.php/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.bpDk8eESrxQNDMFXy3fK3-ei-rgDglh-jSyZU7d1390;attempt=3;code:undefined;connect:undefined;(id=conv_check_2089926479_docx)
Error: Error response: statusCode:403 ;body:
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>403 Forbidden</title>
</head><body>
<h1>Forbidden</h1>
<p>You don't have permission to access /index.php/apps/onlyoffice/empty
on this server.<br />
</p>
<hr>
<address>Apache/2.4.37 (Debian) Server at cloud01.domain.de Port 443</address>
</body></html>

    at Request._callback (/var/www/onlyoffice/documentserver/server/Common/sources/utils.js:250:18)
    at Request.self.callback (/var/www/onlyoffice/documentserver/server/Common/node_modules/request/request.js:185:22)
    at emitTwo (events.js:126:13)
    at Request.emit (events.js:214:7)
    at Request.<anonymous> (/var/www/onlyoffice/documentserver/server/Common/node_modules/request/request.js:1161:10)
    at emitOne (events.js:116:13)
    at Request.emit (events.js:211:7)
    at IncomingMessage.<anonymous> (/var/www/onlyoffice/documentserver/server/Common/node_modules/request/request.js:1083:12)
    at Object.onceWrapper (events.js:313:30)
    at emitNone (events.js:111:20)

==> /CLOUD01/ncdata/data/nextcloud.log <==
{"reqId":"tIMNLIzDBgE1rJ0wENcR","level":3,"time":"2018-12-06T13:44:10+00:00","remoteAddr":"100.200.4.63","user":"ip-admin","app":"onlyoffice","method":"PUT","url":"/index.php/apps/onlyoffice/ajax/settings","message":"GetConvertedUri on check error: Im Dokumentenservice ist ein Fehler aufgetreten: Error while downloading the document file to be converted.","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:60.0) Gecko/20100101 Firefox/60.0","version":"14.0.4.2"}

The large question is: why do i get the answer «HTTP 403 Forbidden» back from my nextcloud

Update1
Solution: ONLYOFFICE/Docker-DocumentServer#96 (comment) does not work for me

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Help! Nextcloud with Nginx getting 403 forbidden error while syncing

Hi I have trouble in getting my nextcloud ( desktop/ios /web) to sync correctly. I am using NGINX on my Debian 9.
I followed the manual posted and also other guides to configure nginx. But couldn’t get this fixed. I am getting 403 forbidden error everytime the sync starts. I have given permissions correctly to www-data on my /var/www and nextcloud data directory. I can post my nginx conf if required. Did anyone have similar issue before? Can you anyone help me on this? Or if you have working nginx conf please share

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I’ve just installed Nextcloud on my Ubuntu server. Followed the steps in the docs
but at the point where I’m supposed to see Nextcloud front page running on localhost port 80
I’m getting «Forbidden. You don’t have permision to access this resource».

Despite the fact that I ran sudo chown -R www-data:www-data /var/www/html/nextcloud and also
sudo chmod -R 755 /var/www/html/nextcloud

port 80 is allowed in ufw and Apache reports «active» when checking the its status.

What else do I need to check ?

access.log:

86.178.239.208 - neo [16/Aug/2020:14:31:21 +0100] "PROPFIND /remote.php/webdav/Photos/com.ubuntu.camera HTTP/1.1" 207 1254 "-" "gvfs/1.44.1"
86.178.239.208 - neo [16/Aug/2020:14:31:21 +0100] "PROPFIND /remote.php/webdav/Photos/com.ubuntu.camera HTTP/1.1" 207 1254 "-" "gvfs/1.44.1"
86.178.239.208 - neo [16/Aug/2020:14:31:23 +0100] "PROPFIND /remote.php/webdav/Photos HTTP/1.1" 207 1236 "-" "gvfs/1.44.1"
86.178.239.208 - neo [16/Aug/2020:14:31:23 +0100] "PROPFIND /remote.php/webdav/Photos/com.ubuntu.camera HTTP/1.1" 207 1254 "-" "gvfs/1.44.1"
86.178.239.208 - neo [16/Aug/2020:14:31:23 +0100] "PROPFIND /remote.php/webdav/Photos/ HTTP/1.1" 207 3874 "-" "gvfs/1.44.1"
86.178.239.208 - neo [16/Aug/2020:14:31:30 +0100] "PROPFIND /remote.php/webdav HTTP/1.1" 207 1795 "-" "gvfs/1.44.1"
86.178.239.208 - neo [16/Aug/2020:14:31:30 +0100] "PROPFIND /remote.php/webdav/Photos HTTP/1.1" 207 1236 "-" "gvfs/1.44.1"
86.178.239.208 - neo [16/Aug/2020:14:31:30 +0100] "PROPFIND /remote.php/webdav HTTP/1.1" 207 3655 "-" "gvfs/1.44.1"
86.178.239.208 - neo [16/Aug/2020:14:31:35 +0100] "PROPFIND /remote.php/webdav/Photos HTTP/1.1" 207 1236 "-" "gvfs/1.44.1"
86.178.239.208 - neo [16/Aug/2020:14:31:35 +0100] "PROPFIND /remote.php/webdav/Photos/com.ubuntu.camera HTTP/1.1" 207 1254 "-" "gvfs/1.44.1"
86.178.239.208 - neo [16/Aug/2020:14:31:35 +0100] "PROPFIND /remote.php/webdav/Photos/ HTTP/1.1" 207 3874 "-" "gvfs/1.44.1"
86.178.239.208 - neo [16/Aug/2020:14:33:09 +0100] "PROPFIND /remote.php/caldav/calendars/neo/personal/ HTTP/1.1" 207 5345 "-" "Evolution/3.36.4"
196.216.92.201 - - [16/Aug/2020:15:50:51 +0100] "GET / HTTP/1.1" 403 440 "-" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36"
212.3.160.181 - - [16/Aug/2020:16:09:22 +0100] "GET / HTTP/1.1" 403 440 "-" "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.103 Safari/537.36"
89.248.167.131 - - [16/Aug/2020:16:37:07 +0100] "GET / HTTP/1.1" 403 440 "-" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/41.0.2228.0 Safari/537.36"
89.248.167.131 - - [16/Aug/2020:16:37:07 +0100] "GET /robots.txt HTTP/1.1" 403 440 "-" "-"
89.248.167.131 - - [16/Aug/2020:16:37:07 +0100] "GET /sitemap.xml HTTP/1.1" 403 440 "-" "-"
89.248.167.131 - - [16/Aug/2020:16:37:08 +0100] "GET /.well-known/security.txt HTTP/1.1" 403 440 "-" "-"
89.248.167.131 - - [16/Aug/2020:16:37:08 +0100] "GET /favicon.ico HTTP/1.1" 403 496 "-" "python-requests/2.10.0"
127.0.0.1 - - [16/Aug/2020:16:41:24 +0100] "GET /nextcloud HTTP/1.1" 403 491 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:79.0) Gecko/20100101 Firefox/79.0"
127.0.0.1 - - [16/Aug/2020:16:41:58 +0100] "GET / HTTP/1.1" 403 491 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:79.0) Gecko/20100101 Firefox/79.0"
127.0.0.1 - - [16/Aug/2020:16:46:52 +0100] "GET /nextcloud HTTP/1.1" 403 491 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:79.0) Gecko/20100101 Firefox/79.0"

error.log:

[Sun Aug 16 16:58:41.249455 2020] [mpm_prefork:notice] [pid 3254] AH00169: caught SIGTERM, shutting down
[Sun Aug 16 16:59:51.034763 2020] [mpm_prefork:notice] [pid 1043] AH00163: Apache/2.4.29 (Ubuntu) OpenSSL/1.1.1g configured -- resuming normal operations
[Sun Aug 16 16:59:51.182429 2020] [core:notice] [pid 1043] AH00094: Command line: '/usr/sbin/apache2'
[Sun Aug 16 17:16:46.340199 2020] [authz_core:error] [pid 1099] [client 127.0.0.1:43050] AH01630: client denied by server configuration: /var/www/html/nextcloud/nextcloud
[Sun Aug 16 17:18:48.842398 2020] [authz_core:error] [pid 1095] [client 185.39.11.105:36758] AH01630: client denied by server configuration: /var/www

nextcloud.conf:

<VirtualHost *:80>
    ServerAdmin marek.alexa@protoil.com
    DocumentRoot /var/www/html/nextcloud
    ServerName utcloud.ddns.net

    Alias /nextcloud "/var/www/html/nextcloud/"

    <Directory /var/www/html/nextcloud/>
      Require all granted
      AllowOverride All
      Options FollowSymLinks MultiViews

      <IfModule mod_dav.c>
        Dav off
      </IfModule>

    </Directory>

    ErrorLog ${APACHE_LOG_DIR}/error.log
    CustomLog ${APACHE_LOG_DIR}/access.log combined

</VirtualHost>

the above config is pulled by apache2.conf.

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  • #1

I installed Nextcloud using the Applications section and put down the default config. Now I am getting the below error. I have put the files in one of the Samba share folders. Please help…
I am using below folders-

1648324673874.png

1648324639067.png

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    59.3 KB · Views: 122

  • #2

are you able to solve this issue?

  • #3

I used the default path instead but got the same result. Have you solved it yet?

  • #4

Yes, it’s related to the quemu permission.

  • #5

Oui, c’est lié à l’autorisation quemu.

Bonjour, j’ai la même chose ,je ne cannais rien en ce domaine .Comment résoudre ce problème ? merci

  • #6

Yes, it’s related to the quemu permission.

And how to solve it then, could you please be more concrete?! Even if login was possible after installation and now is 403.

  • #7

Good day,
I have the same issue. When I enable — Storage — Nextcloud Storage Data volume — /mnt/nas-name/nextcloud and select the same host path volume, I receive the 403 Forbidden error when trying to use the web portal for Nextcloud.

Any suggestions would be much appreciated!

  • #8

I got it to work as follows (using TrueNAS-SCALE-22.12.0):

Base URL abbreviated as {BURL}

1) For the

userName

specified in NextCloud settings {BURL}/ui/apps, go to {BURL}/ui/credentials/users and add «www-data» group to that user’s profile .

2) Then for the

Host Path for NextCloud Data Volume

specified in NextCloud settings {BURL}/ui/apps, add permissions for the «www-data» User group to that Dataset path.

  • #9

CORRECTION to above — sorry :confused:
Just realised its setting operational permissions as User, not Group
———————————————————————————————————————-

I got it to work as follows (using TrueNAS-SCALE-22.12.0):

Base URL abbreviated as {BURL}

==> For the

Host Path for NextCloud Data Volume

specified in NextCloud settings {BURL}/ui/apps, add permissions for the «www-data» User to that Dataset path.

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Новую версию выкатили, а доку не обновили.

Если при добавлении Onlyoffice document server (сервера документов) в Nextcloud вы получаете ошибку от Nginx 403 Forbidden,(При выполнении соединения возникла ошибка (Client error Get бла бла бла resulted in a ‘403 Forbidden’ response: ), то вам следует проверить значение строки в следующих файлах :

  1. /documentserver/local.json , смотрим что в значении secretString
  2. /nginx/ds.conf , сморим что в строке secure_link_secret

Если значения различаются, то скорректируйте значения в файле ds.conf на значение из файла local.json и перезапустите Nginx.

systemctl restart nginx

Если в файле local.json нет параметра secretString, проверьте его значение в файле default.json

/documentserver/default.json

Остальное все по мануалам с сайта onlyoffice.

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Hi together,
I am trying to fix this since a few days without success. Maybe you can help me out.
Nextcloud is running in a subdirectory using a subdomain, which gives kind of unpretty urls: nextcloud.mydomain.de/nextcloud. I tried to avoid this using the official documentation, which recommends reverse proxy parameters.
Thanks in advance!

Steps to reproduce

  1. Install nextcloud into a subfolder
  2. Set ‘overwritewebroot’ to ‘/’
  3. Open nextcloud.mydomain.de with a browser

Expected behaviour

nextcloud.mydomain.de should serve my nextcloud instance.

Actual behaviour

I get a 403 Forbidden error when trying to resolve nextcloud.mydomain.de and a file not found error when opening nextcloud.mydomain.de/nextcloud.

Server configuration

Operating system: CentOS 7

Web server:

Database: MariaDB

PHP version: 7.3

Nextcloud version: 15.0.5.3

Updated from an older Nextcloud/ownCloud or fresh install: Updated

Where did you install Nextcloud from:

Signing status:

Signing status

Login as admin user into your Nextcloud and access 
http://example.com/index.php/settings/integrity/failed 
paste the results here.

List of activated apps:

App list

If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your Nextcloud installation folder

Nextcloud configuration:

Config report

If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your Nextcloud installation folder

or 

Insert your config.php content here. 
Make sure to remove all sensitive content such as passwords. (e.g. database password, passwordsalt, secret, smtp password, …)

Are you using external storage, if yes which one: local/smb/sftp/…

Are you using encryption: yes/no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/…

LDAP configuration (delete this part if not used)

LDAP config

With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your Nextcloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';


Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration

Browser:

Operating system:

Logs

Web server error log

Web server error log

Insert your webserver log here

Nextcloud log (data/nextcloud.log)

Nextcloud log

Insert your Nextcloud log here

Browser log

Browser log

Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) ...
Источник

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