Ошибка 062 380 xerox 6515

Most business at Xerox is likely to go well and generate sufficient profit. A reason for Xerox not to respond to the minority experiencing technical problems.

I bought the Xerox Workstation at the time because the brand had a good name. The reason I chose a laser printer was because I printed too little and my ink jet printer dried up every year. A laser printer does not have this problem.

After 2 years and 2 months I got the well-known 062-380 problem. I first tried to get help from the shop for repair. When the store wouldn’t help me, I asked Xerox directly for help. Xerox wanted to repair the workstation, but it cost twice the price of a new machine. Of course I’m not crazy and I didn’t do it… I’m really not mentally disturbed.

The printer itself works great. I’m still working on the supplied toner cartridges. To solve my problem I bought a small inexpensive printer/scanner from HP so that I can continue scanning.

My problem has been solved with this and as written before: NEVER AGAIN A XEROX IN MY HOUSE. Xerox is not going to help simple private users. The company is too big for that. We are not important.

Модератор: vetal

Вернуться в Принтеры, МФУ, факсы, копиры формата A4

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1. 10-22-2021

   
   

   #1

   WorkCenter 6515, error 062-380
   

   Hello Companions.

   First to say that I do not handle this brand (I am a ricoh technician/distributor), it is a request from a customer, who has a Xerox WorkCenter 6515, and asks my technical department if we can solve this problem.

   The device throws this fault code «062-380» so it does not allow you to operate, someone can lend a hand. Thank you.

   ​Apologies for my English, it’s not my mother tongue and I’m helping the translator.
   ALL WILL BE WELL

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2. 10-22-2021

   
   

   #2

   Re: WorkCenter 6515, error 062-380
   

   Insufficient lamp brightness was detected when performing AGC.

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3. 10-25-2021

   
   

   #3

   Re: WorkCenter 6515, error 062-380
   

   Originally Posted by adriansto
   

   Se detect� un brillo insuficiente de la l�mpara al realizar AGC.

   I understand that this failure may be due to the explorer’s lamp being dirty, or it being melted/broken.

   True? In the case of dirt, it should be possible to clean both the lamp and the mirrors of the explorer.

   You could confirm this to me, or it’s another lamp and I’m getting confused. Thank you.

   Last edited by UNICORNico; 10-25-2021 at 04:09 PM.

   ​Apologies for my English, it’s not my mother tongue and I’m helping the translator.
   ALL WILL BE WELL

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4. 10-25-2021

   
   

   #4

   Re: WorkCenter 6515, error 062-380
   

   [QUOTE=UNICORNico;1945975]

   Originally Posted by adriansto
   

   You could confirm this to me, or it’s another lamp and I’m getting confused. Thank you.

   It is about scanner lamp. Under the scanner glass it is white band ( label ) Check that label is clean, check if the scanner mirrors are clean. All of these works on AGC = Automatic Gain Control

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5. 10-25-2021

   
   

   #5

   

   
   Junior Member
   

   

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   Rep Power

   0

   Re: WorkCenter 6515, error 062-380
   

   You have to replace the IIT assy , ie the scanner assy below is description of the fault ,

   062-311, 313, 321, 360, 371, 380, 386, 389, 393, 396-398 IIT
   Fail RAP
   062-311 Error detected in IISS software.
   062-313 Unexecutable Scan command error.
   062-321 Unexecutable Scan command error.
   062-360 Carriage home position error is detected.
   062-371 IIT failure Lamp error is detected.
   062-380 Insufficient lamp brightness was detected when performing AGC.
   062-386 During AOC (darkness adjustment), detected CCD output error.
   062-389 Overrunning of CRG was detected.
   062-393 CISASIC communication error is detected.
   062-396 Connection problem of CIS flat cable was detected.
   062-397 Connection problem of ESS Video cable was detected.
   062-398 Connection problem of ESS I/O cable was detected.
   Procedure
   WARNING
   Ensure that the electricity to the machine is switched off while performing tasks that do
   not need electricity. Refer to [GP 4]. Disconnect the power cord. Electricity can cause
   death or injury. Moving parts can cause injury.
   1. Power the machine down then back up, [GP 4], the error persists,
   2. Clean the scanner platen and the white stripe, [GP 34], the error persists,
   3. Install a new IIT Assembly, [REP 50.1.2], the error persists,
   4. Install a new DADF Assembly, [REP 50.1.1],

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12.12.2011

Вопрос:

Здравствуйте. Есть аппарат Xerox WorkCentre Pro 128.
Последнее время часто стала появляться ошибка 062-380, помогает перезагрузка (по питанию), но иногда это необходимо сделать раз 5-10. Ошибка появляется в основном, когда МФУ выходит из режима safemode. Что это может быть и как с этим бороться?

p.s. зеркала визуально чистые

Ответ:

062-380 — неисправность в блоке сканера. Нужно проверить лампу, объектив, зеркало. Обратитесь в сервисный центр.

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