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04-30-2020
#1
Senior Tech
100+ Posts
- Rep Power
- 20
3501i Error C-3300
Hello friends,
I have been trying to repair my customers Kyocera Taskalpha 3501i that started out getting a C-3300 error code intermittently, as they
would turn the machine off and on and get it to work again. They tell me this went on for about a month, approx. every 3 or 4 days between working and getting the error code. Then it wouldn’t clear the code and wouldn’t work anymore, so they called me in.I have done everything listed in the service manual on this code. I Replaced the following: LED lamp PWB, CCD PWB, ISC PWB, Main PWB (actually sent the Main PWB to Hytec for repair), all wires in the scanner area, including the lamp ribbon wire, the 2 wires that come down and connect to the main pwb. The lamp lights up during warm up and through simulation 61. I re-installed the newest firmware 7
So, I’m looking for someone who has had the same problem and fixed it or if you have any good ideas.
Please help if you can.
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05-01-2020
#2
Re: 3501i Error C-3300
Two firmware updates addressed the code in E197 & H121. That’s all that came up on Astea.
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05-01-2020
#3
Multibrands Tech
250+ Posts
- Rep Power
- 26
Re: 3501i Error C-3300
What about the scanner motor, does it move at all?
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05-01-2020
#4
Re: 3501i Error C-3300
Originally Posted by rapidocument
What about the scanner motor, does it move at all?
Only to spin.. most scanner motors don’t have a ‘tensioner’ adjustment.. if belt is too slack .. replace it.
Sent from my SM-G960U using Tapatalk
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05-01-2020
#5
Senior Tech
100+ Posts
- Rep Power
- 20
Re: 3501i Error C-3300
Originally Posted by rapidocument
What about the scanner motor, does it move at all?
Yes, the scanner motor turns. I did move the 1st mirror arm over to re[lace the lamp board and the lamp ribbon wire, then as it tried to warm up it moved left and lamp turned on for it’s normal short cycle. Then 3 or seconds later—C-3300.
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05-01-2020
#6
Technician
- Rep Power
- 24
Re: 3501i Error C-3300
It was the CCD PCB (u) that fixed our customers.
Originally Posted by rapidocument
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Error C3300 is a CCD Automatic Gain Control issue.
It could be poor contact in the connector terminals from the SHD PWB to the CCD PWB.
It is more likely a defective exposure lamp or inverter board that powers the lamp.
Try lifting up the Document feeder so you can see the optics frame through the platen glass and turning off and then on, the main power switch to see if the green exposure lamp illuminates.
A better, but more complicated way to check the lamp is to enter the service mode and run the exposure lamp test simulation. I will outline this procedure below. BE SURE NOT TO MESS WITH OTHER THINGS IN SERVICE MODE OR YOU COULD RENDER YOUR UNIT COMPLETELY UNUSABLE.
To Enter Service Mode:
Hit the «Status» button
Hit the following sequence on the numerical keypad:
1 0 8 7 1 0 8 7
You should be in service mode.
Use U601 by typing 6 0 1 and then «Start»
U601: Turning the exposure lamps on
Description: Turns the exposure lamp on.
Purpose: To check the exposure lamp.
Display:
CCD: Main Exposure Lamp
CID: Document Processor Exposure Lamp (inside the feeder)
Method
1. Press the start key.
2. Select the item.
3. Press the start key. The selected lamp lights.
4. To turn the exposure lamp off, press the stop key.
Completion
Press the stop key. The screen for selecting a maintenance item No. is displayed.
After checking the lamp(s) operation hit «reset» a few times to back out where you can type 0 0 1 «Start» to Exit Service Mode.
Source: http://www.fixya.com/support/t7400384-error_code Opens a new window
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It’s Exposure Lamp.
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The service login works great!
Code to test the lamp is not 601 but 061.
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Code
Contents
3300
Optical system (AGC) error
When the value of a gain
becomes more than FF or 89
or less at least one at the
AGC processing instruction
execution time for CCD
lamps.
3310
CIS AGC error
One of the gains is FF during
the CCD lamp AGC is being
processed.
3500
Communication error
between scanner and ASIC
A wrong read-back value.
Related parts
LED lamp PWB
CCD PWB
Replace the ISU and execute U411 (see
page 1-5-21).
ISC PWB
Replace the ISC PWB and execute U411
(see page 1-5-51).
Main PWB
Replace the main PWB (see page 1-5-38).
CIS
DPSHD PWB
Replace the DPSHD PWB.
ISC PWB
Main PWB
Replace the main PWB (see page 1-5-38).
1-4-31
Check procedures/
corrective measures
1. To check the lamp, execute U061 CCD
(see page 1-3-40).
2. Confirm that the wiring connector is
firmly connected and, if necessary,
connect the connector all the way in.
LED lamp PWB and ISC PWB (YC6)
CCD PWB (YC2) and ISC PWB (YC9)
ISC PWB (YC3) and Main PWB (YC11)
3. If the wiring is disconnected, shorted or
grounded, replace the wiring.
4. If the LED lamp won’t light, replace the
LED PWB and execut U411 (see page
1-3-119).
1. Execute U906 Separating Operation
Release (see page 1-3-168).
2. To check the lamp, execute U061 CIS
(see page 1-3-40).
3. Confirm that the wiring connector is
firmly connected and, if necessary,
connect the connector all the way in.
DP CIS and DPSHD PWB (YC2)
DPSHD PWB (YC3) and DP relay PWB
(YC2)
4. If the wiring is disconnected, shorted or
grounded, replace the wiring.
5. Replace the CIS and execute U091 and
U411 (see page 1-3-55,1-3-119).
1. Confirm that the wiring connector is
firmly connected and, if necessary,
connect the connector all the way in.
ISC PWB (YC3) and Main PWB (YC11)
2. If the wiring is disconnected, shorted or
grounded, replace the wiring.
3. Replace the ISC PWB and execute
U411 (see page 1-5-51).
2NL/2P8