Ошибка e6210 sony hx300

After 4 years of steady use of my Sony HX400V, today I got the dreaded E:62:10 error message on the screen. Going through the recommended initializing didn’t help. I tried a different card and no change.

So, I searched online and found this Camera Hacker website. The instruction there for this model and this error message (which is related to the lens function), was to put the lens on full zoom, then remove the battery, while the camera is still turned-on. Then tap the camera several times and put the battery back in and turn it on.

So I did this and it worked. No more error message, except that the hot battery removal has to be done, each time the power is turned-on, as one person who replied to the website also stated. Not good to have to do this each time, so I may fire up my older HX200V, which I used only one year.

Oddly, the camera seemed to work normally, even when the error message was flashing. I might add that today was just one week after my four-year extended warranty expired. Here’s the link to the website and discussion about this error.

https://www.camerahacker.com/Forums/DisplayComments.php?file=Digital%20Camera/Sony/E.62.10_on_DSC-HX400V

Nikon Coolpix 950



Sony Cyber-shot DSC-HX400V

+1 more

Good excuse to buy a new camera!

Sony RX100



Sony RX10 IV



Sony a99 II



Tamron SP AF 90mm F/2.8 Di Macro



Tamron SP 70-300mm F/4-5.6 Di USD

+7 more

1

tbcass wrote:

Good excuse to buy a new camera!

I’ve been looking for a new camera of this type for a couple of years, that has 4K video, but no one has made it yet. The efforts by Nikon and Panasonic have fallen short in important areas. So it’s back to my very good HX200V, which has many features that are better than the HX400V, I have the late-year version, with the 1.01  firmware, with the NR setting issue resolved. Its pixels are 15% larger.

Nikon Coolpix 950



Sony Cyber-shot DSC-HX400V

+1 more

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… считайте-таки, что на Ваш вопрос кас. кода ошибки E.62.xx уже накануне ответили, здесь:

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«Правильная постановка задачи важнее даже, чем её решение…»  (Альберт Эйнштейн).

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sergflyfish написано:

Появилась такая ошибка, причину не смог идентифицировать. В результате сохраняет фото в перевернутом состоянии. Немного напрягает. самодиагностика и встроеные возможности восстановления не помогают избавиться. как обновить прошивку без обращения в сервис, может кто знает.

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sergflyfish написано:

Спасибо. Попробовал все рекомендованное — ничего не помогло. Выход один — поход в АСЦ. Правда в городе Хабаровск никто не знает, кто же у нас этим вопросом занимается…

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… по крайней мере, парочка сервисных фотоцентров (Sony Centre и ФотоДоктор) в Хабаровске значатся в официальном списке АСЦ от Sony, за деталями см. сюда:

http://services.sony.ru/support/files/asc/asc_ru.pdf

shlam
•

Regular Member

•
Posts: 248

E:62:10 Error code on RX100

Aug 13, 2012

After about couple weeks of use, my RX100 developed a permanent E:62:10 message flashing in the middle of the display. The camera would still take photos, but the error code is annoying and slows down the display response.

The RX100 has been handled carefully and stored in a case, so don’t know what caused it. Resetting the camera and removing battery did not cure the problem. Has anyone seen this problem?

1

After searching on the Internet, found out this error code had been seen in previous Sony CyberShot cameras. Seems to be something related to stabilization circuit.

The reported fix was to remove battery and card, and gently slap the sides of the camera. This fixes the problem on the RX100 for me. Photos seem fine. Will report if I see any further problems. Kinda wished I had purchased the extended warranty…

Dan1964
•

Regular Member

•
Posts: 216

Re: E:62:10 Error code on RX100

In reply to shlam
•

Aug 13, 2012

shlam

wrote:

After searching on the Internet, found out this error code had been seen in previous Sony CyberShot cameras. Seems to be something related to stabilization circuit.

The reported fix was to remove battery and card, and gently slap the sides of the camera. This fixes the problem on the RX100 for me. Photos seem fine. Will report if I see any further problems. Kinda wished I had purchased the extended warranty…

I read that too..that can’t be good

(unknown member)
•

Forum Pro

•
Posts: 23,648

its a something many other models had

In reply to shlam
•

Aug 15, 2012

several T models and others had this problem. Problem is failed/failing FPC connection sometimes this worked as solution, take the camera in one hand and bang a few times in your other hand of course do it with sense, this might fix it, if not repair center is the only option.

Re: its a something many other models had

Canon PowerShot SX60 HS



Canon PowerShot SX710



Nikon Coolpix P900

3

Received this error for the 1st time today on HX400.  When powering on, EVF/LCD is dark for a few seconds, then the error code appears and flashes on both.  As mentioned earlier, you can press the shutter button and take a picture, but the image moves around and appears to jump or shake slightly.

Definitely not good…   

shlam wrote:

After searching on the Internet, found out this error code had been seen in previous Sony CyberShot cameras. Seems to be something related to stabilization circuit.

The reported fix was to remove battery and card, and gently slap the sides of the camera. This fixes the problem on the RX100 for me. Photos seem fine. Will report if I see any further problems. Kinda wished I had purchased the extended warranty…

That’s the equivalent of the old Westinghouse kick. Some things never change.

Nikon Coolpix 950



Sony Cyber-shot DSC-HX400V

+1 more

Dodge_Rock wrote:

Received this error for the 1st time today on HX400. When powering on, EVF/LCD is dark for a few seconds, then the error code appears and flashes on both. As mentioned earlier, you can press the shutter button and take a picture, but the image moves around and appears to jump or shake slightly.

Definitely not good…

Happen today with my HX400.  So sad…

Nikon Coolpix P900



Canon EOS 6D



Canon EF 50mm F1.4 USM



Irix 15mm F2.4

+1 more

Aisse Gaertner wrote:

Dodge_Rock wrote:

Received this error for the 1st time today on HX400. When powering on, EVF/LCD is dark for a few seconds, then the error code appears and flashes on both. As mentioned earlier, you can press the shutter button and take a picture, but the image moves around and appears to jump or shake slightly.

Definitely not good…

Happen today with my HX400. So sad…

So sad indeed.  Bummer — hope yours is under warranty.  In the U.S., Sony directed me to Precision Camera for repair, but then called because parts are no longer available.  Sony sent a free replacement(under year old).

This is the 1st HX series camera that has broken and funny thing is I’ve ‘babied’ this camera much more than the others.

Go figure.

Dodge_Rock wrote:

This is the 1st HX series camera that has broken and funny thing is I’ve ‘babied’ this camera much more than the others.

Go figure.

This one was Made in China. Mine sometimes falls into a bad mood and won’t do anything unless I turn it off and back on.

Nikon Coolpix 950



Sony Cyber-shot DSC-HX400V

+1 more

sknippen
•

Regular Member

•
Posts: 108

Re: its a something many other models had

In reply to Carole M
•

Apr 18, 2015

Sony RX100 II



Sony SLT-A57



Sony a77 II



Sony a7 II



Sony DT 55-300mm F4.5-5.6 SAM

+6 more

Re: E:62:10 Error code on a sony HX300

In reply to shlam
•

May 11, 2015

Re: E:62:10 Error code on a sony HX300

QQsubs
•

Regular Member

•
Posts: 195

Re: E:62:10 Error code on RX100. HX400 Has Same Error Code

In reply to plutopup
•

Sep 23, 2015

Don’t mean to threadjack.. but I have a similar issue with the RX100 ii but the flashing error message is E:95:01.  Already searched the forum and google for a solution and followed all the recommendations posted (remove SD card, battery, etc; new SD card, factory reset) to no avail.   Any other suggestions are welcome.  If someone had this issue and went through Sony repair would like to hear Sony’s explanation on what needed to be fixed.  All functionality otherwise is intact.

Thanks!

Sony RX100 II



Sony Alpha NEX-F3



Sony a6000



Sony E 18-55mm F3.5-5.6 OSS



Sony E 30mm F3.5 Macro

+9 more

UPDATE: Having been led to believe my HX400v would be repaired due to the E:62:10 problem which started last week and which I bought from DWI in June, 2014 I have now been advised by DWI it is out of warranty and Sony in Australia want me to pay for the repair — trying to find out what the cost of the repair will be.

Totally disgusted with this as I told Sony given that this is a problem that has been ongoing since at least 2007 in a range of Sony cameras and video cameras. I feel that this fault is one that should be addressed by Sony given how old it is the fact it has affected a number of Cybershot cameras including the HX400v and the HX300v — do a Google search and you can see for yourself how many people have been affected, and this is just those who have registered a problem remembering that many people probably didn’t bother.

I believe this is an issue that Sony should be addressing and being proactive over fixing as they indeed did do  a number of years ago when their DSC F717 developed a problem and a worldwide notice was sent to owners telling them to take the camera to the local, nominated Sony service centre. I know because I got the notice and had my camera repaired accordingly.

Given that this problem has been going for a number of years it would be fair to believe that this will not happen again in future models of the Cybershot, and who knows, even in their new A7 range of cameras.

I am now looking at taking further action regarding this matter and I am building a list of reported problems including the date the problem occurred and the model camera/video camera that was affected. If you wish to have your camera and date added to the list, please add your details including country/city.

Thank you.

plutopup wrote:

UPDATE: Having been led to believe my HX400v would be repaired due to the E:62:10 problem which started last week and which I bought from DWI in June, 2014 I have now been advised by DWI it is out of warranty and Sony in Australia want me to pay for the repair — trying to find out what the cost of the repair will be.

Totally disgusted with this as I told Sony given that this is a problem that has been ongoing since at least 2007 in a range of Sony cameras and video cameras. I feel that this fault is one that should be addressed by Sony given how old it is the fact it has affected a number of Cybershot cameras including the HX400v and the HX300v — do a Google search and you can see for yourself how many people have been affected, and this is just those who have registered a problem remembering that many people probably didn’t bother.

I believe this is an issue that Sony should be addressing and being proactive over fixing as they indeed did do a number of years ago when their DSC F717 developed a problem and a worldwide notice was sent to owners telling them to take the camera to the local, nominated Sony service centre. I know because I got the notice and had my camera repaired accordingly.

Given that this problem has been going for a number of years it would be fair to believe that this will not happen again in future models of the Cybershot, and who knows, even in their new A7 range of cameras.

I am now looking at taking further action regarding this matter and I am building a list of reported problems including the date the problem occurred and the model camera/video camera that was affected. If you wish to have your camera and date added to the list, please add your details including country/city.

Thank you.

Further update — have now received my camera back having refused to pay $167.00+ just to get the camera assessed. Based on what I have found on the internet, the repair including parts and labour could go well over $200.00 which does not make sense for me to pay for a $500.00 camera which is only 15 months old.

If you have been affected with the E:62:10 error please consider adding your experience to the following thread which I recently created. There are numerous forums on the internet where people have listed this problem with their Cybershot camera or with a Sony video camera going back to 2007 and am now trying to centralize all these in one location here: http://www.dpreview.com/forums/post/56593853

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