Ошибка на принтере куосера f46f

We solved the issue however I could not find anything that was even remotely useful online, so here is my contribution to the wider IT community.

Me and a coworker encountered an issue with our Kyocera P3155dn, where the printer would keep showing the error code F46F. We tried to find what it means however Kyocera does not have a very well maintained / easy to get list with error codes for each printer which explain what it means. The best we could find was this page which some of the error codes that Kyocera uses.

When checking on the printer itself we noticed that one job was always listed in the Printing Job List. When we tried to remove the printjob via the Webinterface it stayed as canceling even after multiple restarts of the device + a «factory reset» via Webinterface.

The printer was added via a print-server and we selected the KPDL-Driver as it was the only driver that worked with our program which selects the paper-tray and does not work with the KX or XPS driver. Additionally I would like to mention that the printer was working fine for about a month as locally installed and about a week as a printserver printer.

We also noticed that the printer did sometimes print out the other jobs waiting after a restart and then once it was done it printed page 1 of the job and got stuck again. When unplugging the network cable, it was possible to navigate the menu, print out the usual reports etc. The last hint I got was when the PC was shut off and the printer worked fine with every other PC I tested.

  1. 10-29-2014

    #1

    F46F error on Taskalfa-300i (PowerPoint Print Issue)

    Hello all

    This is to bring to your notice that we are facing a challenge on Taskalfa-300i that we have in one of our Client�s premises.
    It is discovered that when Power Point files are sent to these machines (TA-300i), the machines process the job for a long time and finally comes up with ��F46F�� error.
    Several troubleshooting has been done to understand what is causing the error, but all to no avail.
    Below are the troubleshooting/test done so far

    1. We converted the PowerPoint file to a PDF file and sent to the machine and it printed very well, but once in PowerPoint file, it comes up with the error and doesn�t print.
    2. We reduced the number of pages of the PowerPoint file from 30 pages to 10 pages, and it printed well without error; but once we reverted to 30 pages, the error comes up again.
    3. We actually carried out these test on other TA-300i machines (5 other machines to be precise) and we got the same result, from where we established that this issue was only related to the TA-300i.

    To further confirm this assertion, we sent the same 30 page-PowerPoint file to a TA-4500i within the same premises and the job printed very well without any error. And we did that also on a FS-3540MFP machine and it printed very well. Nevertheless, it is important to state here that we noticed that the processing and printing of the 30 page PowerPoint file on the FS-3540 was faster than that of TA-4500i�
    We also have run check on the Memory and Hard disk of the machine.

    1. However it is important to state here that ALL the TA-300i machines in the premises run on the latest firmware version which has a release date of 2012.02.15,

    your response will be highly appreciated

  2. 10-29-2014

    #2

    ss12 is offline


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    Re: F46F error on Taskalfa-300i (PowerPoint Print Issue)

    Quote Originally Posted by dayosoof@yahoo.com
    View Post

    Hello all

    This is to bring to your notice that we are facing a challenge on Taskalfa-300i that we have in one of our Client�s premises.
    It is discovered that when Power Point files are sent to these machines (TA-300i), the machines process the job for a long time and finally comes up with ��F46F�� error.
    Several troubleshooting has been done to understand what is causing the error, but all to no avail.
    Below are the troubleshooting/test done so far

    1. We converted the PowerPoint file to a PDF file and sent to the machine and it printed very well, but once in PowerPoint file, it comes up with the error and doesn�t print.
    2. We reduced the number of pages of the PowerPoint file from 30 pages to 10 pages, and it printed well without error; but once we reverted to 30 pages, the error comes up again.
    3. We actually carried out these test on other TA-300i machines (5 other machines to be precise) and we got the same result, from where we established that this issue was only related to the TA-300i.

    To further confirm this assertion, we sent the same 30 page-PowerPoint file to a TA-4500i within the same premises and the job printed very well without any error. And we did that also on a FS-3540MFP machine and it printed very well. Nevertheless, it is important to state here that we noticed that the processing and printing of the 30 page PowerPoint file on the FS-3540 was faster than that of TA-4500i�
    We also have run check on the Memory and Hard disk of the machine.

    1. However it is important to state here that ALL the TA-300i machines in the premises run on the latest firmware version which has a release date of 2012.02.15,

    your response will be highly appreciated

    Have you tried the latest KX driver Ver 6.2.0827 ?

Японская компания Kyocera производит высококачественные лазерные принтеры и МФУ для офисной печати. Их продукция одна из самых востребованных на сегодняшний день. Ведь печатающие устройства Kyocera характеризуются высокой надежностью, износостойкостью и большим сроком эксплуатации. Однако даже их изделия не являются вечными. Со временем принтеры Kyocera начинают сбоить.

К счастью, оргтехника Kyocera оснащена системой самодиагностики (так же, как и струйные принтеры Canon). Поэтому, в случае возникновения проблемы, устройство самостоятельно выявит уязвимое место и сообщит Вам об этом миганием соответствующего индикатора на панели управления либо кодом ошибки, выведенным на дисплей принтера.

Если Вы не являетесь мастером по обслуживанию принтеров и МФУ Kyocera, то, чтобы понять, о чем сообщает печатающее устройство, Вам потребуется расшифровать указанный им код. Для этого мы добавили в статью таблицу кодов ошибок лазерных принтеров Kyocera серии FS и не только.

код ошибки Kyocera решение проблемы

Коды ошибок принтеров и МФУ Kyocera, которые можно исправить самостоятельно

Код ошибки

Значение ошибки

Решение проблемы

E-0001 (E1)

Поврежден чип картриджа либо установлен неоригинальный картридж.

Замените установленный картридж оригинальной версией изделия. Если хотите сэкономить, тогда купите и установите новый чип на картридж или перепрошейте принтер Kyocera. Однако предварительно не помешает попробовать сбросить ошибку соответствующей комбинацией клавиш (как это сделать, читайте в статье «Сброс ошибки установки неоригинального картриджа в принтерах Kyocera»).

E-0002 (E2)

Регион использования картриджа и принтера не совпадают.

Замените чип или прошейте принтер Kyocera.

E-0003 (E3)

Заполнена память принтера или МФУ Kyocera.

Отпечатайте ранее отсканированные листы или очистите очередь печати нажатием кнопки Стоп/Сброс (ранее отсканированные листы также удалятся из памяти принтера, даже если они еще не были распечатаны).

E-0007 (E7)

Тонер-картридж Kyocera израсходовал ресурс красящего вещества.

Замените или заправьте картридж Kyocera (если используете совместимый или перезаправленный расходник, то после установки его в принтер не забудьте сбросить ошибку зажатием на 3-5 секунды кнопок [Ок] и [Сброс/Стоп]).

E-0008 (E8)

Открыта крышка принтера либо не работает датчик закрытия крышек устройства.

Откройте и еще раз закройте переднюю и заднюю крышку принтера. Во время закрытия Вы должны услышать характерный щелчок. Если не помогло, то причина в неисправности датчика.

E-0009 (E9)

Лоток приема бумаги полон.

Уберите все отпечатанные листы бумаги из выходящего лотка. Чтобы возобновить печать, нажмите кнопку [Старт].

E-0012 (E12)

Ошибка памяти принтера Kyocera.

Попробуйте уменьшить разрешение печати. Скорее всего, формат создаваемого отпечатка не соответствует возможностям принтера.

E-0014 (E14)

Установлен неверный формат бумаги (неподдерживаемый принтером Kyocera).

Поменяйте бумагу на поддерживаемую принтером либо смените ее формат в настройках печати. Попробуйте обновить программное обеспечение. Возможно, это расширит поддерживаемые принтером Kyocera форматы.

E-0015 (E15)

Устройство не подключено к электрической сети либо на компьютере нет (не работает) драйвера принтера Kyocera.

Проверьте подключение печатающего аппарата к электрической сети, а также целостность кабеля. Если ошибка не исчезает, скачайте драйвер принтера Kyocera и установите его на компьютер.

E-0017 (E17)

Ошибка передачи данных.

Проверьте подключение принтера к компьютеру. Кабель не должен быть длиннее 5 метров, а также обязан поддерживать стандарт USB 2.0. Кроме того, переустановите драйвер принтера и утилиту Kyocera Client Tool.

E-0018 (E18)

Очередь печати заполнена.

Очистите очередь печати нажатием кнопки [Сброс] либо через драйвер принтера.

E-0019 (E19)

Неверный формат печати.

Отмените печать нажатием кнопки [Стоп/Сброс]. Выберите в настройках принтера соответствующий режим печати, а также установите в лоток поддерживаемый принтером формат бумаги.

J-0000 (jam0000)

Замятие бумаги за задней крышкой.

Откройте крышку и извлеките бумагу. Проверьте надежность крепления бумаги в лотке, а также принтер на наличие посторонних предметов. Еще причина может быть в пружине выходного флажка. Если она растянулась, то может плохо работать фиксатор. Также проблема может быть из-за печки, сделайте ее ревизию, переборку и смазку.

J-0501 (jam0501)

Бумага застряла в принтере Kyocera

Извлеките замятую бумагу. Проверьте надежность установки бумаги во входной лоток. Проверьте целостность роликов протяжки бумаги, а также принтер на наличие посторонних предметов. Если не помогло, стоит внимательно осмотреть ребра на направляющей пластине. На них могут образоваться сколы, трещины и заусенцы. Их можно слегка подчистить наждачной бумагой (нулевкой).

J-0511 (jam0511)

Принтер Kyocera замял бумагу.

Извлеките замятую бумагу и повторите печать. Если проблема не исчезла, несите принтер в сервис. Скорее всего, изношен ролик протяжки бумаги.

C7990

Бункер драм-картриджа (блока фотобарабана) заполнен отработанным тонером либо неисправен счетчик отработки красящего вещества. Еще проблема может быть в главной плате PWB.

Осуществите чистку драм-картриджа (блока фотобарабана). Если проблема в датчике или плате, то нужно отнести принтер в СЦ на диагностику.

F248

Ошибка обработки отпечатываемого материала.

Перезагрузите принтер. Уберите неподдерживаемые спецсимволы из отпечатка. Обновите ПО принтера Kyocera. Смените режим работы принтера с PDL на GDI (Пуск -> Принтеры -> Свойства -> Параметры устройства).

PF

Отсутствует бумага в лотке подачи.

Загрузите листы бумаги во входной лоток. Если принтер по-прежнему не печатает, значит нужно искать проблему в чем-то другом.

1101

Ошибка сканирования через сеть из-за неправильного имени SMTP сервера.

Пропишите DNS-адреса помимо прочих настроек печати по сети.

1102

Некорректная настройка сканера для работы через сеть

Зайдите в Web-панель управления принтером (нужно в адресную строку браузера ввести iP принтера Kyocera). Далее в зависимости от модели введите логин и пароль (Admin/Admin или просто admin00 без логина). Далее следуйте инструкции:

  • Откройте вкладку «Сканер» и установите настройки по умолчанию;
  • Перейдите на вкладку «Основные», выберите адресную книгу и нажмите добавить контакт;
  • В открывшемся окне найдите блок SMB и введите: имя хоста = имя компьютера или его iP-адрес, путь = название сетевой папки (если не расшарена, то вместе с ИП-адресом), имя пользователя = user или domainuser (в зависимости от типа профиля), пароль = пароль.

Логин и пароль нужны обязательно, если их нет, то следует создать.

2101

Ошибка передачи данных при сканировании через сеть.

Правильно настройте параметры (как для ошибки 1102), только предварительно отключите на ПК антивирус и брандмауэр.

Если Вы испытали все способы, но не смогли убрать ошибку, то следует нести печатающее устройство в сервисный центр. Кроме того, есть ряд ошибок (высвечиваемых на дисплее принтера), которые нельзя устранить в домашних условиях. Соответствующие коды ошибок принтеров Kyocera представляем в очередной таблице.

Коды ошибок принтеров и МФУ Kyocera, которые нужно устранять в сервисном центре

Код ошибки

Значение ошибки

Решение проблемы

0030

Неисправность платы управления факсом принтера.

Замена платы.

0100

Неисправность платы управления или флеш-памяти принтера.

Замена платы.

0120

Ошибка чтения mac-адреса из-за неисправности флеш-памяти принтера.

Замена платы.

0190

Неисправность платы управления или флеш-памяти принтера.

Замена платы.

0630

Неисправность платы управления принтера.

Замена платы.

1020

Неисправность мотора, привода или отсутствие контакта.

Разборка принтера и замена изношенных частей. Проверка надежности подключений, замена разорванных (прогоревших) кабелей. Ремонт или замена привода мотора.

1040

Неисправность мотора, привода или отсутствие контакта.

Разборка принтера и замена изношенных частей. Проверка надежности подключений, замена разорванных (прогоревших) кабелей. Ремонт или замена привода мотора.

2000

Неисправность главной платы управления, соединительного кабеля или привода принтера.

Проверить ремни, шестерни и ролики привода. Смазать или заменить, если есть дефекты. Заменить привод или главную плату.

3100 (C3100)

Неисправность главной платы, привода сканера, датчика положения или нарушение целостности соединений.

Проверить наличие разрывов и отсутствия контакта. Смазать или заменить изношенные элементы привода. Заменить привод, главную плату, датчик или соединительный кабель. Если Вам повезло, то возможно забыли отключить фиксатор блока сканера.

3101

Сетевой кабель не подсоединен, или нарушена работа концентратора. Еще может быть из-за наличия вирусов в системе или неправильно заданным параметрам сервера SMTP.

Проверить соединения, правильно настроить параметры сети.

3300

Неисправность главной платы, датчика CIS или соединительного кабеля.

Проверить контакты, заменить плату или датчик.

3500

Неисправность главной платы или нарушение соединения контактов.

Проверить контакты, заменить плату.

4000 (C4000)

Неисправность главной платы, привода сканера или нарушение соединений. Однако чаще всего ошибка лазера.

Проверить контакты, заменить плату или привод блока сканера. Почистить лазер, смазать ось полигон-мотора, либо полностью заменить блок лазера.

4200

Неисправность главной платы, блока сканера или датчика BD.

Отключить питание принтера на 30 минут. Если не помогло, то следует заменить привод сканера или главную плату принтера.

6000 (С6000)

Неисправность главной платы, термостата, печки или нарушение соединения контактов.

Проверить и поправить контакты. Заменить фьюзер. Ремонт или замена печки, термодатчика, термопредохранителя и т.д.

6020

Сгорание термистора или главной платы.

Замена термистора или главной платы.

6030

Неисправность главной платы, термостата или термистора. Возможно, причина в отсутствии контакта.

Проверить соединения. Заменить плату, термостат или термистор.

6400

Неисправность главной платы, отсутствие питания или контакта.

Заменить плату или источник питания.

F000

Неисправность главной платы или отсутствие контакта.

Проверить соединение ремня безопасности. Заменить ремень или плату управления.

F020

Неисправность элементов памяти принтера.

Перезагрузить принтер. Если ошибка не устранилась – заменить плату управления.

F040

Неисправность главной платы принтера.

Перезагрузить принтер. Если ошибка не устранилась – заменить плату управления.

F05D

Неисправность главной платы. Сбой программного оборудования привода. Проблемы с прошивкой принтера Kyocera.

Перезагрузить принтер. Если ошибка не устранилась – заменить плату управления. Перепрошить принтер Kyocera.

F245 F246 F247 F375

Принтер Kyocera заблокирован из-за проблемы, вызванной отказом источника питания.

Нужно перепрошить принтер специальной сервисной микропрограммой.

Обратите внимание: Если у печатающего устройства нет дисплея, то определить проблему можно по светодиодным индикаторам, встроенным в панель управления принтером. Например, у Kyocera Ecosys P2135D нужно сосчитать количество миганий индикаторов красного цвета и таким образом определить число, указывающее на ту или иную ошибку. В свою очередь, у модели Kyocera FS-1040 все зависит от темпа мигания светодиода с надписью «Внимание!» («Attention!»):

  • Мигает медленно – указывает на отсутствие бумаги в лотке или тонера в картридже.
  • Мигает быстро – оповещает о проблеме с памятью устройства, переполненном лотке или замятии бумаги, а также об использовании неоригинальных расходных материалов.
  • Горит постоянно – говорит о проблемах с картриджем или фотобарабаном либо указывает на открытые крышки принтера.

ошибки принтера Kyocera

Чтобы потребитель мог наверняка определить проблему, рекомендуем использовать утилиту Kyocera Client Tool, которая идет в комплекте с драйверами принтера.


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Источник
  • Code: 0100
  • Description: Backup memory device error
  • Causes: EEPROM (Control PWB)
  • Remedy: 1. Turn the main power swtch off and after 5 seconds, then turn power on.
    2. Check that the EEPROM on the main circuit PWB is peroperly installed on the main circuit PWB and, if not, re-install it.
    3. Replace the control PWB and check for correct operation.
  • Code: 0120
  • Description: MAC address data error For data in which the MAC address is invalid.
  • Causes: EEPROM (Control PWB)
  • Remedy: 1 Turn the main power switch off and after 5 seconds, then turn power on.
    2 Check the MAC address on the network status page.
    3 If it is blank, obtain an EEPROM with its MAC address written from the service support and install.
    4 Replace the control PWB and check for correct operation.
  • Code: 0130
  • Description: Backup memory read/write error (main NAMD)
  • Causes: Flash memory (Control PWB)
  • Remedy: 1 Turn the main power switch off and after 5 seconds, then turn power on.
    2 Replace the control PWB and check for correct operation.
  • Code: 0140
  • Description: Backup memory data error (main NAND)
  • Causes: Flash memory (Control PWB)
  • Remedy: 1 Turn the main power switch off and after 5 seconds, then turn power on.
    2 Replace the control PWB and check for correct operation.
  • Code: 0150
  • Description: Backup memory read/write error (control PWB)
    No response is issued from the device in reading/writing for 5 ms or more and this problem is repeated 5 times successively. Mismatch of reading data from 2 locations occurs 8 times successively. Mismatch between writing data and reading data occurs 8 times successively.
  • Causes: EEPROM (Control PWB)
  • Remedy: 1 Turn the main power switch off and after 5 seconds, then turn power on.
    2 Check that the EEPROM is peroperly installed on the control PWB and re-install it.
    3 Replace the control PWB and check for correct operation.
    4 Check the EEPROM and if the data are currupted, contact the service support.
  • Code: 0160
  • Description: Backup memory data error (control PWB)
    Reading data from EEPROM is abnormal.
  • Causes: EEPROM
  • Remedy: 1 Turn the main power swtch off and after 5 seconds, then turn power on.
    2 Execute U021 — memory initializing.
    3 If the EEPROM data are currupted, contact the service support.
  • Code: 0170
  • Description: Billing counting error
    The values on the main circuit PWB and on the engine do not match for any of charging counter, life counter, and scanner counter.
  • Causes:
  • Remedy: EEPROM
    1 Check that the EEPROMs installed in the control PWB are correct and, if not, use the correct EEPROM for the model.
    2 If the EEPROM data are currupted, contact the service support.
    Control PWB
    Replace the control PWB and check for correct operation.
  • Code: 0180
  • Description: Machine number mismatch
    Machine number of control does not match.
  • Causes: Data damage of EEPROM
  • Remedy: 1 Confirm the machine data for the control units by using U004.
    2 If the serial number data of different models is alternately displayed, install the correct EEPROM in the PWB of the wrong serial number data.
    3 Contact the Service Support.
  • Code: 0190
  • Description: Backup memory device error (control PWB)
  • Causes: Control PWB
  • Remedy: Replace the control PWB and check for correct operation.
  • Code: 0800
  • Description: Image processing error
    JAM010X is detected twice.
  • Causes: Control PWB
  • Remedy: Replace the control PWB and check for correct operation.
  • Code: 0840
  • Description: Faults of RTC
    (“Time for maintenance T” is displayed) [Check at power up] The RTC setting has reverted to a previous state. The machine has not been powered for 5 years (compared to the settings stored periodically in the EEPROM). The RTC setting is older than 00:01 on January 1, 2000. [Checked periodically (in 5-minute interval) after powered up] The RTC setting has reverted to a state older than the last time it was checked. 10 minutes have been passed since the previous check.
  • Causes:
  • Remedy: Battery (Control PWB)
    1 Make sure that the back-up batteries on the control PWB are not short-circuited.
    2 If the same C call is displayed when power is switched on and off, replace the back up battery.
    3 If communication error (due to a noise, etc.) is present with the RTC on the control PWB, check the PWB is properly grounded.
    Control PWB
    Replace the control PWB and check for correct operation.
  • Code: 1010
  • Description: Lift motor error
    After cassette 1 is inserted, lift sensor does not turn on within 10 s. This error is detected five times successively.
  • Causes:
  • Remedy: Bottom plate elevation mechanism in the cassette
    Check to see if the bottom plate can move smoothly and repair it if any problem is found.
    Connector cable or poor contact in the connector
    Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Lift motor and connect right PWB (YC9) Connect right PWB and control PWB (YC65)
    Drive transmission system of the lift motor
    Check if the gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    Lift motor
    Replace the lift motor.
    Connect right PWB
    Replace the connect right PWB.
    Control PWB
    Replace the control PWB and check for correct operation.
  • Code: 1020
  • Description: PF lift motor 1 error (paper feeder)
    After cassette 2 is inserted, PF lift sensor 1 does not turn on. This error is detected five times successively.
  • Causes:
  • Remedy: Bottom plate elevation mechanism in the cassette
    Check to see if the bottom plate can move smoothly and repair it if any problem is found.
    Connector cable or poor contact in the connector
    Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. PF lift motor 1 and PF PWB (YC7)
    Drive transmission system of the PF lift motor
    Check if the gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    PF lift motor Replace the PF lift motor 1.
    PF PWB
    Replace the PF PWB (Refer to the service manual for the paper feeder).
  • Code: 1030
  • Description: PF lift motor 2 error (paper feeder)
    After cassette 3 is inserted, PF lift sensor 2 does not turn on. This error is detected five times successively.
  • Causes:
  • Remedy: Dottom plate elevation mechanism in the cassette
    Check to see if the bottom plate can move smoothly and repair it if any problem is found.
    Connector cable or poor contact in the connector
    Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. PF lift motor 2 and PF PWB (YC7)
    Drive transmission system of the PF lift motor
    Check if the gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    PF lift motor Replace the PF lift motor 2.
    PF PWB Replace the PF PWB (Refer to the service manual for the paper feeder).
  • Code: 1040
  • Description: PF lift motor 3 error (paper feeder)
    After cassette 4 is inserted, PF lift sensor 3 does not turn on. This error is detected five times successively.
  • Causes:
  • Remedy: Bottom plate elevation mechanism in the cassette
    Check to see if the bottom plate can move smoothly and repair it if any problem is found.
    Connector cable or poor contact in the connector
    Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. PF lift motor 3 and PF PWB (YC7)
    Drive transmission system of the PF lift motor
    Check if the gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    PF lift motor Replace the PF lift motor 3.
    PF PWB
    Replace the PF PWB (Refer to the service manual for the paper feeder).
  • Code: 1050
  • Description: PF lift motor 4 error (paper feeder)
    After cassette 5 is inserted, PF lift sensor 4 does not turn on. This error is detected five times successively.
  • Causes:
  • Remedy: Bottom plate elevation mechanism in the cassette
    Check to see if the bottom plate can move smoothly and repair it if any problem is found.
    Connector cable or poor contact in the connector
    Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. PF lift motor 4 and PF PWB (YC7)
    Drive transmission system of the PF lift motor
    Check if the gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    PF lift motor Replace the PF lift motor 4.
    PF PWB
    Replace the PF PWB (Refer to the service manual for the paper feeder).
  • Code: 1800
  • Description: Paper feeder 1 communication error
    • A communication error from paper feeder is detected 10 times in succession.
    • When there is no main program of option cassette.
    • When reading of PF counter, Detection abnormality is detected 11 times in succession.
  • Causes:
  • Remedy: Paper feeder
    Follow installation instruction carefully again.
    PF PWB
    1 Confirm that the wiring connector is firmly connected and, if necessary, connect the connector all the way in. PF PWB (YC3) and control PWB (YC64)
    2 If the wiring is disconnected, shorted or grounded, replace the wiring.
    3 Replace the PF PWB.
    Control PWB
    1 Check the control software and upgrade to the latest, if necessary.
    2 Replace the control PWB and check for correct operation.
  • Code: 1810
  • Description: Paper feeder 2 communication error
    • A communication error from paper feeder is detected 10 times in succession.
    • When there is no main program of option cassette.
    • When reading of PF counter, Detection abnormality is detected 11 times in succession.
  • Causes:
  • Remedy: Paper feeder
    Check the wiring connection status with the main unit and, if necessary, try connecting it again.
    PF PWB
    1 Confirm that the wiring connector is firmly connected and, if necessary, connect the connector all the way in. PF PWB (YC3) and control PWB (YC64)
    2 If the wiring is disconnected, shorted or grounded, replace the wiring.
    3 Replace the PF PWB.
    Control PWB
    1 Check the control software and upgrade to the latest, if necessary.
    2 Replace the control PWB and check for correct operation.
  • Code: 1820
  • Description: Paper feeder 3 communication error
    • A communication error from paper feeder is detected 10 times in succession.
    • When there is no main program of option cassette.
    • When reading of PF counter, Detection abnormality is detected 11 times in succession.
  • Causes:
  • Remedy: Paper feeder
    Check the wiring connection status with paper feeder unit 2 and, if necessary, try connecting it again.
    PF PWB
    1 Confirm that the wiring connector is firmly connected and, if necessary, connect the connector all the way in. PF PWB (YC3) and PF PWB (YC64).
    2 If the wiring is disconnected, shorted or grounded, replace the wiring.
    3 Replace the PF PWB.
    Control PWB
    1 Check the control software and upgrade to the latest, if necessary.
    2 Replace the control PWB and check for correct operation.
  • Code: 1830
  • Description: Paper feeder 4 communication error
    • A communication error from paper feeder is detected 10 times in succession.
    • When there is no main program of option cassette.
    • When reading of PF counter, Detection abnormality is detected 11 times in succession.
  • Causes:
  • Remedy: Paper feeder
    Check the wiring connection status with paper feeder unit 3 and, if necessary, try connecting it again.
    PF PWB
    1 Confirm that the wiring connector is firmly connected and, if necessary, connect the connector all the way in. PF PWB (YC3) and PF PWB (YC64)
    2 If the wiring is disconnected, shorted or grounded, replace the wiring.
    3 Replace the PF PWB.
    Control PWB
    1 Check the control software and upgrade to the latest, if necessary.
    2 Replace the control PWB and check for correct operation.
  • Code: 1900
  • Description: Paper feeder 1 EEPROM error
    When writing the data, read and write data does not match 4 times in succession.
  • Causes: PF PWB (EEPROM)
  • Remedy: 1 Confirm that the wiring connector is firmly connected and, if necessary, connect the connector all the way in.
    2 Replace the PF PWB.
  • Code: 1910
  • Description: Paper feeder 2 EEPROM error
    When writing the data, read and write data does not match 4 times in succession.
  • Causes: PF PWB (EEPROM)
  • Remedy: 1 Confirm that the wiring connector is firmly connected and, if necessary, connect the connector all the way in.Replace the PF PWB.
  • Code: 1920
  • Description: Paper feeder 3 EEPROM error
    When writing the data, read and write data does not match 4 times in succession.
  • Causes: PF PWB (EEPROM)
  • Remedy: 1 Confirm that the wiring connector is firmly connected and, if necessary, connect the connector all the way in. 2 Replace the PF PWB.
  • Code: 1930
  • Description: Paper feeder 4 EEPROM error
    When writing the data, read and write data does not match 4 times in succession.
  • Causes: PF PWB (EEPROM)
  • Remedy: 1 Confirm that the wiring connector is firmly connected and, if necessary, connect the connector all the way in.
    2 Replace the PF PWB.
  • Code: 2000
  • Description: Main motor startup error
    Main motor is not stabilized within 2 s since the motor is activated.
  • Causes:
  • Remedy: Main motor
    1 Confirm that the wiring connector is firmly connected and, if necessary, connect the connector all the way in. Main motor and connect right PWB (YC10) Connect right PWB and control PWB (YC65)
    2 If the wiring is disconnected, shorted or grounded, replace the wiring.
    3 Replace the main motor.
    Connect right PWB Replace the connect right PWB.
    Control PWB
    1 Check the control software and upgrade to the latest, if necessary.
    2 Replace the control PWB and check for correct operation.
  • Code: 2010
  • Description: Main motor steady-state error
    After main motor is stabilized, the ready signal is not ready for 2 s continuously.
  • Causes:
  • Remedy: Main motor
    1 Check the drive gear can rotate or they are not unusually loaded and, if necessary, replace.
    2 Confirm that the wiring connector is firmly connected and, if necessary, connect the connector all the way in. Main motor and connect rightl PWB (YC10) Connect right PWB and control PWB (YC65)
    3 If the wiring is disconnected, shorted or grounded, replace the wiring.
    4 Replace the main motor.
    Connect right PWB Replace the connect right PWB.
    Control PWB
    1 Check the control software and upgrade to the latest, if necessary.
    2 Replace the control PWB and check for correct operation.
  • Code: 2200
  • Description: Drum motor drive error
    The drum motor is not stabilized within 2 s after driving starts.
  • Causes:
  • Remedy: Connector cable or poor contact in the connector
    Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Drum motor and connect right PWB (YC10) Connect right PWB and control PWB (YC65)
    Drive transmission system of the drum motor
    Check if the rollers and gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    Drum motor Replace the drum motor.
    Connect right PWB
    Replace the connect right PWB.
    Control PWB
    Replace the control PWB and check for correct operation.
  • Code: 2210
  • Description: Drum motor steady-state error
    Stable OFF is detected for 2 s continuously after drum motor stabilized.
  • Causes:
  • Remedy: Connector cable or poor contact in the connector
    Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Drum motor and connect right PWB (YC10) Connect right PWB and control PWB (YC65)
    Drive transmission system of the drum motor
    Check if the rollers and gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    Drum motor Replace the drum motor.
    Connect right PWB Replace the connect right PWB.
    Control PWB Replace the control PWB and check for correct operation.
  • Code: 2330
  • Description: Envelope motor error (Over-current)
    The over-current detection signal of the motor is detected continuously twenty times.
  • Causes:
  • Remedy: Connector cable or poor contact in the connector
    Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Envelope motor and connect left PWB (YC11) Connect left PWB and control PWB (YC53)
    Drive transmission system of the envelope motor
    Check if the gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    Envelope motor Replace the envelope motor.
    Connect left PWB.Replace the connect left PWB.
    Control PWB Replace the control PWB and check for correct operation.
  • Code: 2340
  • Description: Envelope motor error (Timeout)
    The position detection sensor is not detected continuously for 30 s.
  • Causes:
  • Remedy: Connector cable or poor contact in the connector
    Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Envelope motor and connect left PWB (YC11) Connect left PWB and control PWB (YC53)
    Drive transmission system of the envelope motor
    Check if the gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    Envelope motor Replace the envelope motor.
    Connect left PWB Replace the connect left PWB.
    Control PWB Replace the control PWB and check for correct operation.
  • Code: 2600
  • Description: PF drive motor 1 error (paper feeder 1)
    When the PF drive motor is driven, error signal is detected continuously for 2 s.
  • Causes:
  • Remedy: Connector cable or poor contact in the connector
    Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. PF drive motor 1 and PF PWB (YC6)
    Drive transmission system of the PF drive motor
    Check if the rollers and gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    DPF drive motor Replace the PF drive motor 1.
    DPF PWB Replace the PF PWB (Refer to the service manual for the paper feeder).
  • Code: 2610
  • Description: PF drive motor 2 error (paper feeder 2)
    When the PF drive motor is driven, error signal is detected continuously for 2 s.
  • Causes:
  • Remedy: Connector cable or poor contact in the connector Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. PF drive motor 2 and PF PWB (YC6)
    Drive transmission system of the PF drive motor Check if the rollers and gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    PF drive motor Replace the PF drive motor 2.
    PF PWB Replace the PF PWB (Refer to the service manual for the paper feeder).
  • Code: 2620
  • Description: PF drive motor 3 error (paper feeder 3)
    When the PF drive motor is driven, error signal is detected continuously for 2 s.
  • Causes:
  • Remedy: Connector cable or poor contact in the connector Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. PF drive motor 3 and PF PWB (YC6)
    Drive transmission system of the PF drive motor Check if the rollers and gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    PF drive motor Replace the PF drive motor 3.
    PF PWB Replace the PF PWB (Refer to the service manual for the paper feeder).
  • Code: 2630
  • Description: PF drive motor 4 error (paper feeder 4)
    When the PF drive motor is driven, error signal is detected continuously for 2 s.
  • Causes:
  • Remedy: Connector cable or poor contact in the connector Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. PF drive motor 4 and PF PWB (YC6)
    Drive transmission system of the PF drive motor Check if the rollers and gears rotate smoothly. If not, grease the bushes and gears. Check for broken gears and replace if any.
    PF drive motor Replace the PF drive motor 4.
    PF PWB Replace the PF PWB (Refer to the service manual for the paper feeder).
  • Code: 3100
  • Description: Scanner carriage error
    The home position is not correct when the power is turned on, at the end of a reading process of the table and document processor.
  • Causes:
  • Remedy: Image scanner motor
    1 Move the scanner by the hand to check whether it is unusually difficult to move.
    2 Check that the scanner driving belt is not disengaged.
    3 Confirm that the wiring connector is firmly connected and, if necessary, connect the connector all the way in. Image scanner motor and control PWB (YC67)
    4 If the wiring is disconnected, shorted or grounded, replace the wiring.
    5 Replace the image scanner motor.
    Home position sensor
    1 Check that the sensor is correctly positioned.
    2 Confirm that the wiring connector is firmly connected and, if necessary, connect the connector all the way in. Home position sensor and CCD PWB (YC3) CCD PWB and control PWB (YC20)
    3 Replace the home position sensor.
    CCD PWB Replace the image scanner unit and execute U411.
    Control PWB Replace the control PWB and check for correct operation.
  • Code: 3200
  • Description: Exposure lamp error
    When a lamp is made to turn on one side at a time, the white standard data at the time of an initial is lower than a rated value.
  • Causes:
  • Remedy: LED PWB
    1 Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. LED PWB and CCD PWB (YC2) CCD PWB and control PWB (YC20)
    2 Replace the image scanner unit.
    CCD PWB Replace the image scanner unit and execute U411.
    Control PWB Replace the control PWB and check for correct operation.
  • Code: 3210
  • Description: CIS lamp error
    The white reference data retrieved by lighting the lamp at the initial operation is lower than the specified value.
  • Causes:
  • Remedy: CIS
    1 Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. CIS and CIS connect PWB CIS connect PWB and control PWB (YC41)
    2 Replace the image scanner unit and execute U411.
    CIS connect PWB Replace the CIS connect PWB and check for correct operation.
    Control PWB Replace the control PWB and check for correct operation.
  • Code: 3500
  • Description: Communication error between scanner and ASIC
    An error code is detected.
  • Causes:
  • Remedy: CCD PWB
    1 Confirm that the wiring connector is firmly connected and, if necessary, connect the connector all the way in. CCD PWB and control PWB (YC20)
    2 If the wiring is disconnected, shorted or grounded, replace the wiring. 3 Replace the image scanner unit and execute U411.
    Control PWB Replace the control PWB and check for correct operation.
  • Code: 4000
  • Description: Polygon motor steady-state error
    After Polygon motor is stabilized, the ready signal is at the H level for 20 s continuously.
  • Causes:
  • Remedy: Polygon motor (LSU)
    1 Confirm that the wiring connector is firmly connected and, if necessary, connect the connector all the way in. Laser scanner unit and control PWB (YC56)
    2 If the wiring is disconnected, shorted or grounded, replace the wiring.
    3 Replace the laser scanner unit.
    Control PWB
    1 Check the control software and upgrade to the latest, if necessary.
    2 Replace the control PWB and check for correct operation.
  • Code: 4101
  • Description: BD steady-state error
    When the value is 1 after the lapse of a certain time after register BDSET is set to 1.
  • Causes:
  • Remedy: PD PWB (LSU)
    1 Confirm that the FCC wiring connector is not distorted and connect the FCC wiring all the way in. Laser scanner unit and control PWB (YC56)
    2 If the FCC wiring is disconnected, shorted or grounded, replace the FCC wiring.
    3 Replace the laser scanner unit
    Control PWB
    1 Check the control software and upgrade to the latest, if necessary.
    2 Replace the control PWB and check for correct operation.
  • Code: 5100
  • Description: Chager current error
    When the current value measured at the time of potential adjustment is less than 20 ìA. The error of the charge current before toner installation. The error of the charge current before printing.
  • Causes:
  • Remedy: Connector cable or poor contact in the connector Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Charger unit and high voltage PWB High voltage PWB and control PWB (YC55)
    High voltage PWB Replace the high voltage PWB and check for correct operation.
    Control PWB Replace the control PWB and check for correct operation.
  • Code: 6000
  • Description: Broken fuser heater wire (Center)
    (45 ppm model) Fuser thermistor 1 detects a temperature less than 100°C/212°F continuously for 30 s after a warm-up start.
    (55/60 ppm model) Fuser thermistor 2 detects a temperature less than 100°C/ 212°F continuously for 30 s after a warm-up start.
  • Causes:
  • Remedy: Fuser unit
    1 Check that no paper jam is present.
    2 Confirm that the wiring connector is firmly connected and, if necessary, connect the connector all the way in. Fuser unit and fuser thermistor connect PWB (YC2) Fuser thermistor connect PWB and control PWB (YC58)
    3 If the wiring is disconnected, shorted or grounded, replace the wiring.
    4 Confirm the continuity of the thermostat.
    5 Replace the Fuser unit. (Deteriorated sensitivity due to the toner adhered to the center thermistor.)
    Fuser thermistor connect PWB Replace the fuser thermistor connect PWB.
    Control PWB
    1 Check the control software and upgrade to the latest, if necessary.
    2 Replace the control PWB and check for correct operation.
    Power source PWB
    1 Confirm that the wiring connector is firmly connected and, if necessary, connect the connector all the way in. Power source PWB and connect right PWB (YC4) Connect right PWB and control PWB (YC65)
    2 Replace the power source PWB.
    Fuser heater Replace the Fuser unit.
  • Code: 6020
  • Description: Abnormally high fuser thermistor 2 temperature (Center)
    Fuser thermistor 2 detects a temperature higher than 235°C/ 455°F. In a heater-off state, the detection temperature of fuser thermistor 2 is higher than 195°C/383°F after the detection temperature of fuser thermistor 2 was 155°C/311°F or less.
  • Causes:
  • Remedy: Fuser unit
    1 Confirm that the wiring connector is firmly connected and, if necessary, connect the connector all the way in. Fuser unit and fuser thermistor connect PWB (YC2) Fuser thermistor connect PWB and control PWB (YC58)
    2 If the wiring is disconnected, shorted or grounded, replace the wiring.
    3 Replace the Fuser unit.
    Fuser thermistor connect PWB Replace the fuser thermistor connect PWB.
    Control PWB
    1 Check the control software and upgrade to the latest, if necessary.
    2 Replace the control PWB and check for correct operation.
  • Code: 6030
  • Description: Broken fuser thermistor 2 wire (Center)
    Input from fuser thermistor 2 is 1019 or more (A/D value) continuously for 4 s.
  • Causes:
  • Remedy: Fuser unit
    1 Check that no paper jam is present.
    2 Confirm that the wiring connector is firmly connected and, if necessary, connect the connector all the way in. Fuser unit and fuser thermistor connect PWB (YC2) Fuser thermistor connect PWB and control PWB (YC58)
    3 If the wiring is disconnected, shorted or grounded, replace the wiring.
    4 Replace the Fuser unit. (Deteriorated sensitivity due to the toner adhered to the center thermistor.)
    Fuser thermistor connect PWB Replace the fuser thermistor connect PWB.
    Control PWB
    1 Check the control software and upgrade to the latest, if necessary.
    2 Replace the control PWB.
    Fuser thermistor 2 Replace the Fuser unit.
    Fuser thermostat (triggered)
    1 Confirm that the wiring connector is firmly connected and, if necessary, connect the connector all the way in. Fuser unit and power source PWB (YC2)
    2 If the wiring is disconnected, shorted or grounded, replace the wiring.
    3 Replace the Fuser unit.
    Power source PWB
    Replace the power source PWB.
  • Code: 6120
  • Description: Abnormally high fuser thermistor 1 temperature
    (45 ppm model) The detection temperature of fuser thermistor 1 is higher than 250°C/482°F. In a heater-off state, the detection temperature of fuser thermistor 1 is higher than 170°C/338°F after the detection temperature of fuser thermistor 1 was 155°C/311°F or less.
    (55/60 ppm model) The detection temperature of fuser thermistor 1 is higher than 245°C/473°F. In a heater-off state, the detection temperature of fuser thermistor 1 is higher than 195°C/383°F after the detection temperature of fuser thermistor 1 was 155°C/311°F or less.
  • Causes:
  • Remedy: Connector pin
    If the I/F connector pins of the fuser unit and the main unit are deformed owing to foreign matters, replace the connectors or the units including the connectors.
    Triac
    Remove the power cord and check that the resistance between terminals T1 and T2 of the triac TRA31 and triac TRA41 (the triac TRA41 is 55/60 ppm model only) are of several Mega- Ohms and not shorted. If failed, replace the power source PWB.
    Paper Check whether the print size setting and paper size setting match.
    Fuser thermistor Replace the fuser unit.
    Contrl PWB Replace the control PWB and check for correct operation.
  • Code: 6130
  • Description: Broken fuser thermistor 1 wire
    A/D value of the fuser thermistor 1 exceeds 1019 bit continuously for 4 s during warming up.
  • Causes:
  • Remedy: Connector cable or poor contact in the connector
    Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Fuser thermistor and fuser thermistor connect PWB (YC1) Fuser thermistor connect PWB and control PWB (YC58)
    Connector pin
    If the I/F connector pins of the fuser unit and the main unit are deformed owing to foreign matters, replace the connectors or the units including the connectors.
    Triac
    Remove the power cord and check that the resistance between terminals T1 and T2 of the triac TRA31 and triac TRA41 (the triac TRA41 is 55/60 ppm model only) are of several Mega- Ohms and not shorted. If failed, replace the power source PWB.
    Fuser thermistor Replace the fuser unit.
    Fuser thermistor connect PWB Replace the fuser thermistor connect PWB.
    Control PWB Replace the control PWB and check for correct operation.
  • Code: 6400
  • Description: Zero-cross signal error
    While fuser heater ON/OFF control is performed, the zerocross signal is not input within 2 s.
  • Causes:
  • Remedy: Fuser unit
    1 Confirm that the wiring connector is firmly connected and, if necessary, connect the connector all the way in. Power source PWB and connect right PWB (YC4) Connect right PWB and control PWB (YC65)
    2 If the wiring is disconnected, shorted or grounded, replace the wiring.
    Power source PWB Replace the power source PWB.
    Connect right PWB Replace the connect right PWB.
    Control PWB Replace the control PWB.
  • Code: 7000
  • Description: Toner motor error
    During driving the toner motor, an over-current detection signal is detected at intervals of 10 ms as for 300 accumulation.
  • Causes:
  • Remedy: Connector cable or poor contact in the connector
    Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Toner motor and drum PWB (YC4) Drum PWB and drum connect PWB (YC1) Drum connect PWB and connect left PWB (YC3) Connect left PWB and control PWB (YC53)
    Drum unit Replace the drum unit.
    Connect left PWB Replace the connect left PWB.
    Control PWB Replace the control PWB and check for correct operation.
  • Code: 7100
  • Description: Toner sensor error
    Sensor output value of 930 or more continuously for 5 s.
  • Causes:
  • Remedy: Toner sensor
    1 Confirm that the wiring connector is firmly connected and, if necessary, connect the connector all the way in. Toner sensor and drum PWB (YC3) Drum PWB and drum connect PWB (YC1) Drum connect PWB and connect left PWB (YC3) Connect left PWB and control PWB (YC53)
    2 If the wiring is disconnected, shorted or grounded, replace the wiring.
    3 Check that the gears of the Developer unit are not damaged and the spiral can rotate.
    4 Replace the Developer unit.
    Toner motor
    1 Draw out the toner container.
    2 Check the drive gear can rotate or they are not unusually loaded and, if necessary, replace.
    3 Confirm that the wiring connector is firmly connected and, if necessary, connect the connector all the way in. Toner motor and drum PWB (YC4) Drum PWB and drum connect PWB (YC1) Drum connect PWB and connect left PWB (YC3) Connect left PWB and control PWB (YC53)
    4 If the wiring is disconnected, shorted or grounded, replace the wiring.
    5 Replace the Toner motor.
    Connect left PWB Replace the connect left PWB.
    Control PWB
    1 Check the control software and upgrade to the latest, if necessary.
    2 Replace the control PWB and check for correct operation.
  • Code: 7400
  • Description: Developer unit non-installing error
    Sensor output value of 31 or less continuously for 5 s.
  • Causes:
  • Remedy: Connector cable or poor contact in the connector
    Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Developer unit and drum PWB (YC3) Drum PWB and drum connect PWB (YC1) Drum connect PWB and connect left PWB (YC3) Connect left PWB and control PWB (YC53)
    Toner sensor Replace the developer unit.
    Connect left PWB Replace the connect left PWB.
    Control PWB Replace the control PWB and check for correct operation.
  • Code: 7410
  • Description: Drum unit type mismatch error
    The drum PWB EEPROM does not communicate normally. Absence of the drum unit is detected.
  • Causes:
  • Remedy: Connector cable or poor contact in the connector
    Reinsert the connector. Also check for continuity within the connector cable. If none, replace the cable. Drum unit and drum connect PWB (YC1) Drum connect PWB and connect left PWB (YC3) Connect left PWB and control PWB (YC53)
    Toner sensor Replace the drum unit.
    Connect left PWB Replace the connect left PWB.
    Control PWB Replace the control PWB and check for correct operation.
  • Code: 7800
  • Description: Broken temperature sensor wire
    Input from temperature sensor is 1019 or more continuously for 160 ms. Input from temperature sensor is 93 or less continuously for 5 s.
  • Causes:
  • Remedy: Temperature sensor
    1 Confirm that the wiring connector is firmly connected and, if necessary, connect the connector all the way in. Temperature sensor and control PWB (YC54)
    2 If the wiring is disconnected, shorted or grounded, replace the wiring.
    3 Replace the key right PWB.
    Control PWB
    1 Check the control software and upgrade to the latest, if necessary.
    2 Replace the control PWB and check for correct operation.
  • Code: 7810
  • Description: Short-circuited temperature sensor wire
    Input from temperature sensor is 930 or more continuously for 5 s.
  • Causes:
  • Remedy: Temperature sensor
    1 Confirm that the wiring connector is firmly connected and, if necessary, connect the connector all the way in. Temperature sensor and control PWB (YC54)
    2 If the wiring is disconnected, shorted or grounded, replace the wiring.
    3 Replace the key right PWB.
    Control PWB
    1 Check the control software and upgrade to the latest, if necessary.
    2 Replace the control PWB and check for correct operation.
  • Code: 7900
  • Description: Drum EEPROM error
    No response is issued from the device in reading/writing for 5 ms or more and this problem is repeated 5 times successively. Mismatch of reading data from 2 locations occurs 8 times successively. Mismatch between writing data and reading data occurs 8 times successively.
  • Causes:
  • Remedy: DR PWB
    1 Confirm that the wiring connector is firmly connected and, if necessary, connect the connector all the way in. DR PWB and drum connect PWB (YC1) Drum connect PWB and connect left PWB (YC3) Connect left PWB and control PWB (YC53)
    2 If the wiring is disconnected, shorted or grounded, replace the wiring.
    3 Replace the Drum unit.
    Connect left PWB Replace the connect left PWB.
    Control PWB
    1 4 Check the control software and upgrade to the latest, if necessary.
    2 4. Replace the control PWB and check for correct operation.
  • Code: 9180
  • Description: DP revers motor error
    When the home position was not detected even if the processing was retried three consecutive times. Condition of the home position detection: When detecting the home position by driving one rotation the DP revers motor.
  • Causes:
  • Remedy: DP revers motor
    1 Unplug the power cord from the wall outlet, and wait five seconds. Then plug the power cord and then turn on the power switch.
    2 Confirm that the connector of the DP revers motor is firmly connected, and if necessary, push the unit all the way in.
    3 Confirm that the wiring connector is firmly connected and, if necessary, connect the connector all the way in. DP revers motor and the control PWB (YC1001)
    4 If the wiring is disconnected, shorted or grounded, or the connector pin is deformed, remedy or replace the wire.
    5 Replace the DP revers motor.
    DP revers sensor
    1 Rotate the DP revers motor by the hand to check that it is not unusually difficult to rotate.
    2 Check that the DP revers sensor is not disengaged and is correctly positioned. And check that the actuator correctly shields the light.
    3 Confirm that the wiring connector is firmly connected and, if necessary, connect the connector all the way in. DP revers sensor and the control PWB (YC1003)
    4 If the wiring is disconnected, shorted or grounded remedy or replace the wire.
    5 Replace the DP revers sensor (DPSBS).
    Control PWB
    1 Check the engine firmware and upgrade to the latest version, if necessary.
    2 Replace the control PWB.
  • Code: 9200
  • Description: DP multi-feeding PWB communication error
    The DP multi-feeding PWB connection signal is not connected twice continuously with one retry when turning the power on. The DP multi-feeding PWB receive the incorrect communication command 3 times continuously.
  • Causes:
  • Remedy: RX PWB
    Clean the terminal of the following wire connectors and reconnect the connectors. If there is no continuity, replace the wire. (YC2) DP TX PWB (emitter) — DP RX PWB DP RX PWB (receiver) — Control PWB(YC71)
    DP firmware
    Upgrade the control firmware and the DP firmware to the latest version.
    DP TX PWB DP RX PWB
    Replace the DP TX PWB (emitter) or the DP RX PWB (receiver).
    Control PWB
    1 Check the engine firmware and upgrade to the latest version, if necessary.
    2 Replace the control PWB.
  • Code: 9220
  • Description: DP multi-feeding PWB backup error
    Write data and read data does not match 3 times continuously when writing. Block erase failed 3 times continuously. Writing does not complete when passing 200ms after starting writing.
  • Causes:
  • Remedy: RX PWB
    Clean the terminal of the following wire connectors and reconnect the connectors. If there is no continuity, replace the wire. DP TX PWB (emitter) — DP RX PWB DP RX PWB (receiver) — Control PWB(YC71)
    DP firmware
    Upgrade the control firmware and the DP firmware to the latest version.
    DP TX PWB DP RX PWB
    Replace the DP TX PWB (emitter) or the DP RX PWB (receiver).
    Control PWB Replace the control PWB.
  • Code: F000
  • Description: Communication error between Control PWB and Operation PWB
  • Causes:
  • Remedy: Control PWB
    1 Turn the main power switch off and after 5 seconds, then turn power on.
    2 Check that the wirings and connectors between the control PWB and the operation panel PWB are normal. Operation PWB and control PWB (YC12)
    3 Check that the DIMM memories in the control PWB are well conducted and, if not, replace.
    4 Execute U021initialize memory.
    5 Replace the control PWB.
    Operation PWB Replace the operation PWB.
  • Code: F010
  • Description: Control PWB checksum error
  • Causes: Control PWB
  • Remedy: Turn the main power switch off/on to restart the machine. If the error is not resolved, replace control PWB and check for correct operation.
  • Code: F020
  • Description: Control PWB RAM check sum error
  • Causes: Main memory (RAM)
  • Remedy: Turn the main power switch off/on to restart the machine. If the error is not resolved, replace control PWB and check for correct operation.
  • Code: F040
  • Description: Communication error between Controller and Print engine
  • Causes: Control PWB
  • Remedy: 1 Turn the main power switch off and after 5 seconds, then turn power on.
    2 Repair or replace the wire from the control PWB, that may be grounded. (Check shortcircuit between 5V and 3.3V.)
    3 Check the control software and upgrade to the latest, if necessary.
    4 If not corrected, replace the control PWB and check for correct operation.
  • Code: F040
  • Description: Communication error between Controller and Print engine
  • Causes: Control PWB
  • Remedy: 1 Turn the main power switch off and after 5 seconds, then turn power on.
    2 Repair or replace the wire from the control PWB, that may be grounded. (Check shortcircuit between 5V and 3.3V.)
    3 If not corrected, replace the control PWB and check for correct operation.
  • Code: F050
  • Description: Print engine ROM checksum error
  • Causes: Control PWB
  • Remedy: 1 Turn the main power switch off and after 5 seconds, then turn power on.
    2 Confirm that the EEPROM has been properly installed.
    3 Check the control software and upgrade to the latest, if necessary.
    4 If not corrected, Replace the control PWB and check for correct operation.
  • Code: F051
  • Description: Scan engine ROM checksum error
  • Causes: Control PWB
  • Remedy: 1 Turn the main power switch off and after 5 seconds, then turn power on.
    2 Confirm that the EEPROM has been properly installed.
    3 Check the control software and upgrade to the latest, if necessary.
    4 If not corrected, Replace the control PWB and check for correct operation.
  • Code: F12X
  • Description: Abnormality detecting in a Scan control section
  • Causes:
  • Remedy: (3) U021 Controller backup initialization is carried out and an operation check is performed. (4) Exchange a Controller/Cis connect board and perform an operation check. (5) Exchange a Controller board and perform an operation check. (6) Get USBLOG and contact service headquarters.
  • Code: F14X
  • Description: Abnormality detecting in a FAX control part
  • Causes: [Confirmation of KUIO connector connection] Is fax board in the lower slot? Is the orientation of the fax board correct?
  • Remedy: 1) Check the harness between FAX<=>Controller boards, and the connection state of a connector, and perform an operation check. (2) U021 Controller backup initialization is carried out and an operation check is performed. (3) Exchange a FAX board and perform an operation check. (4) Exchange a Controller board and perform an operation check. (5) Get USBLOG and contact service headquarters.
  • Code: F15X
  • Description: Abnormality detecting in an authentication device control section
  • Causes: Authentication device: Card reader etc.
  • Remedy: (1) Check the harness between authentication device <=>Controller boards, and the connection situation of a connector, and perform an operation check. (2) Carry out U021 Main backup initialization and perform an operation check. (3) Exchange a Controller board and perform an operation check. (4) Get USBLOG and contact service headquarters.
  • Code: F17X
  • Description: Abnormality detecting in a printer data control part
  • Causes:
  • Remedy: (1) Carry out U021 Main backup initialization and perform an operation check. (2) Exchange a Controller board and perform an operation check. (3) Get USBLOG and contact service headquarters.
  • Code: F18X
  • Description: Abnormality detecting in a Video control section
  • Causes:
  • Remedy: (1) Carry out U021 Main backup initialization and perform an operation check. (2) Exchange a Controller board and perform an operation check. (3) Get USBLOG and contact service headquarters.
  • Code: F1DX
  • Description: Abnormality detecting of the image memory Management Department
  • Causes: Poor arrangement of F1D4:Random Access Memory (1)Initialization of a set point (U021)
  • Remedy: (1) Carry out U021 Main backup initialization and perform an operation check. (2) Exchange a Controller board and perform an operation check. (3) Get USBLOG and contact service headquarters.
  • Code: F21X, F22X, F23X
  • Description: Abnormality detecting in an image-processing part
  • Causes:
  • Remedy: (1) Check contact of a DDR memory and perform an operation check. (2) Carry out U021 Main backup initialization and perform an operation check. (3) Exchange a Controller board and perform an operation check. (4) Get USBLOG and contact service headquarters.
  • Code: F24X
  • Description: Abnormality detecting in the system Management Department
  • Causes: F248 is the abnormalities of a printer process.In recurring by specific printer data, please give me cooperation at acquisition of capture data and USBLOG.
  • Remedy: (1) Check contact of a DDR memory and perform an operation check. (2) Carry out U021 Main backup initialization and perform an operation check. (3) Exchange a Controller board and perform an operation check. (4) Get USBLOG and contact service headquarters.
  • Code: F25X
  • Description: Abnormality detecting in a network management department
  • Causes: It may occur according to a visitor’s networkenvironment. [Main body to External network] Ethernet connector
  • Remedy: (1) Carry out U021 Main backup initialization and perform an operation check. (2) Exchange a Controller board and perform an operation check. (3) Get USBLOG and packet capture and contact service headquarters.
  • Code: F26X … F2AX
  • Description: Abnormality detecting in the system Management Department
  • Causes:
  • Remedy: (1) Carry out U021 Main backup initialization and perform an operation check. (2) Exchange a Controller board and perform an operation check. (3) Get USBLOG and contact service headquarters.
  • Code: F2BX … F32X
  • Description: Abnormality detecting in a network control part
  • Causes: [Main body to External network] Ethernet connector
  • Remedy: (1) Carry out U021 Main backup initialization and perform an operation check. (2) Exchange a Controller board and perform an operation check. (3) Get USBLOG and contact service headquarters. (Depending on an analysis result, it is packet capture acquisition)
  • Code: F33X
  • Description: Abnormality detecting in the Scan Management Department
  • Causes:
  • Remedy: (1) Carry out U021 Main backup initialization and perform an operation check. (2) Exchange a Controller board and perform an operation check. (3) Get USBLOG and contact service headquarters.
  • Code: F34X
  • Description: Abnormality detecting in the Panel Management Department
  • Causes:
  • Remedy: (1) Check the harness between Panel<=>Controller boards, and the connection state of a connector, and perform an operation check. (2) U021 Controller backup initialization is carried out and an operation check is performed. (3) Exchange a Panel board and perform an operation check. (4) Exchange a Controller board and perform an operation check. (5) Get USBLOG and contact service headquarters.
  • Code: F35X
  • Description: Abnormality detecting in the printing controlling Management Department
  • Causes:
  • Remedy: (1) Carry out U021 Main backup initialization and perform an operation check. (2) Exchange a Controller board and perform an operation check. (3) Get USBLOG and contact service headquarters.
  • Code: F37X
  • Description: Abnormality detecting in the FAX Management Department
  • Causes:
  • Remedy: (1) Carry out U021 Main backup initialization and perform an operation check. (2) Exchange a Controller board and perform an operation check. (3) Get USBLOG and contact service headquarters.
  • Code: F38X
  • Description: Abnormality detecting in the authentication authorized Management Department
  • Causes:
  • Remedy: (1) Carry out U021 Main backup initialization and perform an operation check. (2) Exchange a Controller board and perform an operation check. (3) Get USBLOG and contact service headquarters.
  • Code: F3AX … F45X
  • Description: Abnormality detecting in the Entity Management Department
  • Causes:
  • Remedy: (1) Carry out U021 Main backup initialization and perform an operation check. (2) Exchange a Controller board and perform an operation check. (3) Get USBLOG and contact service headquarters.
  • Code: F46X
  • Description: Abnormality detecting of a printer rendering part
  • Causes: F46F is the abnormalities of a printer process.In recurring by specific printer data, please give me cooperation at acquisition of capture data and USBLOG.
  • Remedy: (1) Exchange a Controller board and perform an operation check. (2) the acquisition wish of USBLOG — carry out(Depending on the (2) case, it is print capture data acquisition)
  • Code: F47X
  • Description: Abnormality detecting of an image editing processing part
  • Causes:
  • Remedy: (1) Carry out U021 Main backup initialization and perform an operation check. (2) Exchange a Controller board and perform an operation check. (3) Get USBLOG and contact service headquarters.
  • Code: F4DX
  • Description: Abnormality detecting in the Entity Management Department
  • Causes:
  • Remedy: (1) Carry out U021 Main backup initialization and perform an operation check. (2) Exchange a Controller board and perform an operation check. (3) Get USBLOG and contact service headquarters.
  • Code: F50X
  • Description: Abnormality detecting in the FAX Management Department
  • Causes: Since the USB log immediately after occurrence is needed for analysis, please give me cooperation of acquisition.
  • Remedy: (1) Carry out U021 Main backup initialization and perform an operation check. (2) Exchange a Controller board and perform an operation check. (3) Get USBLOG and contact service headquarters.
  • Code: F52X … F57X
  • Description: Abnormality detecting in a JOB execution part
  • Causes: Since the USB log immediately after occurrence is needed for analysis, please give me cooperation of acquisition. F56E: OCR dictionary detection error (occurs when SD card or SSD dictionary can not be detected) * HyPAS onl
  • Remedy: (1) Carry out U021 Main backup initialization and perform an operation check. (2) Exchange a Controller board and perform an operation check. (3) Get USBLOG and contact service headquarters.
  • Code: F63X
  • Description: Abnormality detecting in a device control section
  • Causes:
  • Remedy: (1) Carry out U021 Main backup initialization and perform an operation check. (2) Exchange a Controller board and perform an operation check. (3) Get USBLOG and contact service headquarters.
  • Code: F68X
  • Description: Abnormality detecting in a storage device control section
  • Causes: F684 is the overwrite error at the time of an SSD security kit.
  • Remedy: (1) Carry out U021 Main backup initialization and perform an operation check. (2) Exchange a Controller board and perform an operation check. (3) Get USBLOG and contact service headquarters.
  • Code: F90X
  • Description: Abnormality detecting in the extension application service part
  • Causes: Since the USB log immediately after occurrence is needed for analysis, please give me cooperation of acquisition.
  • Remedy: (1) Carry out U021 Main backup initialization and perform an operation check. (2) Exchange a Controller board and perform an operation check. (3) Get USBLOG and contact service headquarters.
  • Code: F93X
  • Description: Abnormality detecting in the extension application management part
  • Causes: Since the USB log immediately after occurrence is needed for analysis, please give me cooperation of acquisition.
  • Remedy: (1) Carry out U021 Main backup initialization and perform an operation check. (2) Exchange a Controller board and perform an operation check. (3) Get USBLOG and contact service headquarters.
  • Code: F9FX
  • Description: Abnormality detecting in the extension application various service part
  • Causes: Since the USB log immediately after occurrence is needed for analysis, please give me cooperation of acquisition.
  • Remedy: (1) Carry out U021 Main backup initialization and perform an operation check. (2) Exchange a Controller board and perform an operation check. (3) Get USBLOG and contact service headquarters.
  • Code: FC0X
  • Description: Abnormality detecting in system application
  • Causes: Since the USB log immediately after occurrence is needed for analysis, please give me cooperation of acquisition.
  • Remedy: (1) Carry out U021 Main backup initialization and perform an operation check. (2) Exchange a Controller board and perform an operation check. (3) Get USBLOG and contact service headquarters
  • Code: FC5X
  • Description: Abnormality detecting in Copy application
  • Causes: Since the USB log immediately after occurrence is needed for analysis, please give me cooperation of acquisition.
  • Remedy: (1) Carry out U021 Main backup initialization and perform an operation check. (2) Exchange a Controller board and perform an operation check. (3) Get USBLOG and contact service headquarters.
  • Code: FCAX
  • Description: Abnormality detecting in Print application
  • Causes: Since the USB log immediately after occurrence is needed for analysis, please give me cooperation of acquisition.
  • Remedy: (1) Carry out U021 Main backup initialization and perform an operation check. (2) Exchange a Controller board and perform an operation check. (3) Get USBLOG and contact service headquarters.
  • Code: FCFX
  • Description: Abnormality detecting in Send application
  • Causes: Since the USB log immediately after occurrence is needed for analysis, please give me cooperation of acquisition.
  • Remedy: (1) Carry out U021 Main backup initialization and perform an operation check. (2) Exchange a Controller board and perform an operation check. (3) Get USBLOG and contact service headquarters.
  • Code: FD4X
  • Description: Abnormality detecting in Box application
  • Causes: Since the USB log immediately after occurrence is needed for analysis, please give me cooperation of acquisition.
  • Remedy: (1) Carry out U021 Main backup initialization and perform an operation check. (2) Exchange a Controller board and perform an operation check. (3) Get USBLOG and contact service headquarters.
  • Code: FD9X
  • Description: Abnormality detecting in FAX application
  • Causes: Since the USB log immediately after occurrence is needed for analysis, please give me cooperation of acquisition.
  • Remedy: (1) Carry out U021 Main backup initialization and perform an operation check. (2) Exchange a Controller board and perform an operation check. (3) Get USBLOG and contact service headquarters.
  • Code: FDEX
  • Description: Abnormality detecting in maintenance application
  • Causes: Since the USB log immediately after occurrence is needed for analysis, please give me cooperation of acquisition.
  • Remedy: (1) Carry out U021 Main backup initialization and perform an operation check. (2) Exchange a Controller board and perform an operation check. (3) Get USBLOG and contact service headquarters.
  • Code: FF7X
  • Description: Abnormality detecting in a report creation part
  • Causes: Since the USB log immediately after occurrence is needed for analysis, please give me cooperation of acquisition. [Controller problem] Resolution is only power off / On.
  • Remedy: (1) Carry out U021 Main backup initialization and perform an operation check. (2) Exchange a Controller board and perform an operation check. (3) Get USBLOG and contact service headquarters.
Источник

We solved the issue however I could not find anything that was even remotely useful online, so here is my contribution to the wider IT community.

Me and a coworker encountered an issue with our Kyocera P3155dn, where the printer would keep showing the error code F46F. We tried to find what it means however Kyocera does not have a very well maintained / easy to get list with error codes for each printer which explain what it means. The best we could find was this page which some of the error codes that Kyocera uses.

When checking on the printer itself we noticed that one job was always listed in the Printing Job List. When we tried to remove the printjob via the Webinterface it stayed as canceling even after multiple restarts of the device + a «factory reset» via Webinterface.

The printer was added via a print-server and we selected the KPDL-Driver as it was the only driver that worked with our program which selects the paper-tray and does not work with the KX or XPS driver. Additionally I would like to mention that the printer was working fine for about a month as locally installed and about a week as a printserver printer.

We also noticed that the printer did sometimes print out the other jobs waiting after a restart and then once it was done it printed page 1 of the job and got stuck again. When unplugging the network cable, it was possible to navigate the menu, print out the usual reports etc. The last hint I got was when the PC was shut off and the printer worked fine with every other PC I tested.

Источник

Японский производитель оргтехники Kyocera выпускает одни из самых качественных печатающих устройств на рынке, которые, в первую очередь, пользуются высоким спросом у бизнеса. А это уже говорит о многом!

На заметку! В отличие от частных покупателей, сильно подверженных рекламе и маркетинговым уловкам, большинство предпринимателей предпочитают вкладывать средства рационально.

Тем не менее, даже самая качественная оргтехника может давать сбои. Особенно, если за ней не следить!

Поэтому сегодня мы рассмотрим наиболее распространенные коды ошибок у популярных принтеров Kyocera FS-1020MFP, FS-1025MFP, FS-1030MFP, FS-1120MFP, FS-1125MFP, FS-1220MFP и прочих моделей, чтобы разобраться, какие неполадки можно устранить своими руками, а в каких случаях необходимо воспользоваться помощью специалистов.

  • Сброс ошибок у принтеров Kyocera своими руками
  • Устранение ошибок у принтеров Kyocera в сервисном центре

Под сбросом ошибок у принтеров Kyocera нужно понимать комплекс мероприятий, которые потенциально может осуществить опытный пользователь, чтобы восстановить работоспособность печатающих устройств без обращения в сервисный центр.

Ошибка №

Причина

Решение проблемы

E-0001

 В принтере установлен совместимый картридж или чип расходника был поврежден. Проблема решается несколькими способами:

1. установка оригинального картриджа;

2. замена поврежденного чипа;

3. прошивка принтера – затем в печатающее устройство можно будет установить любой картридж неограниченное количество раз;

4. сброс ошибки – зажмите на несколько секунд кнопки «Режим» и «Сброс».

E-0002

 Регион используемого картриджа не соответствует характеристикам принтера. Проблема решается несколькими способами:

1. установка соответствующего региону принтера картриджа;

2. замена чипа;

3. прошивка принтера.

E-0003

 Память печатающего устройства заполнена. Распечатайте уже отсканированные документы или сбросьте операцию соответствующей кнопкой.

E-0007

 В картридже закончился тонер. Замените картридж на новый оригинальный, совместимый или заправьте расходник.

E-0008

 Одна из крышек принтера не закрыта. Захлопните заднюю и переднюю крышки принтера, ощутив характерный щелчок.

E-0009

 Лоток с отпечатками переполнен. Извлеките распечатанные листы с бумагой, а затем возобновите печать кнопкой «Старт».

E-0012

 Память принтера заполнена. Измените разрешение печати в меньшую сторону – до 600 dpi.

E-0014

 Установлена бумага такого формата, который принтер не поддерживает. Замените бумагу листами совместимого формата.

Иногда функционал принтера может быть ограничен на софтверном уровне.

Чтобы расширить диапазон форматов, мы рекомендуем обновить ПО печатающего устройства.

E-0015

 1. У принтера отсутствует питание.

2. Сетевой кабель не подключен.

3. На персональном компьютере отсутствует драйвер.

 Проверьте целостность сетевого кабеля.

Включите принтер.

При необходимости установите драйвер.

E-0018

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E-0019

 Формат печати не поддерживается принтером. Сбросьте операцию, нажав на кнопку «Сброс».

J-0511

 Бумагу зажевало. Аккуратно извлеките остатки бумаги из корпуса принтера.

PF

 Отсутствует бумага во входном лотке. Установите бумагу во входной лоток и возобновите печать, нажав на кнопку «Старт».

Устранение ошибок у принтеров Kyocera в сервисном центре

Ошибка №

Возможная причина

0030

Неисправна PWB-плата.

0100

Неисправна Flash-память или плата PWB.

0120

 Неисправна Flash-память.

0190

 Неисправна Flash-память или плата PWB.

0630

 Неисправна PWB-плата.

2000

 1. Неисправна PWB-плата;

2. неисправен соединительный кабель или нарушена целостность соединения контактов;

3. неисправен привод или его отдельные узлы.

3100

 1. Неисправен соединительный кабель или нарушена целостность соединения контактов;

2. неисправен датчик положения;

3. неисправен привод сканера;

4. неисправна PWB-плата.

3300

 1. Неисправен соединительный кабель или нарушена целостность соединения контактов;

2. неисправен датчик CIS;

3. неисправна PWB-плата.

3500

 Неисправна PWB-плата.

4000

 1. Неисправен соединительный кабель или нарушена целостность соединения контактов;

2. неисправен привод;

3. неисправна PWB-плата.

4200

 1. Неисправен соединительный кабель или нарушена целостность соединения контактов;

2. неисправна PWB-плата и отдельные компоненты.

6000

 1. Неисправен соединительный кабель или нарушена целостность соединения контактов;

2. неисправен термостат;

3. неисправен нагреватель фьюзера;

4. неисправна PWB-плата и отдельные компоненты.

6020

 1. Неисправна PWB-плата и отдельные компоненты;

2. выявлен дефект у термистора.

6030

 1. Неисправен соединительный кабель или нарушена целостность соединения контактов;

2. выявлен дефект у термистора;

3. неисправен термостат;

4. неисправна PWB-плата и отдельные компоненты.

6400

 1. Неисправен соединительный кабель или нарушена целостность соединения контактов;

2. неисправна PWB-плата и отдельные компоненты.

F000

 Неисправна PWB-плата и отдельные компоненты.

F020

 Неисправна PWB-плата.

F040

 Неисправна PWB-плата.

F05D

 1. Неисправно программное обеспечение привода;

2. неисправна PWB-плата и отдельные компоненты.

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