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Xbox has become almost like a secondary PC where you can play games, watch YouTube, stream movies, attend Skype calls, etc. There are some errors that can occur with Xbox. Some users are seeing the error code 0x80070057 on Xbox. We have some solutions that you can employ to fix the issue easily in a few steps.
What does error code 0x80070057 mean on Xbox?
Usually, we see Xbox error code 0x80070057, while watching videos on the Xbox app. It means that the video file you are trying to play is either corrupted or the format of the video file is not supported.
The same error also occurs where you try to redeem the code on Xbox. It means that you didn’t fill in all the details for your account before redeeming the code.
To fix the Xbox error code 0x80070057, you need to employ the following methods.
- Download the Video content again
- Check your Xbox Status
- Check your billing and account information
- Clear Xbox Cache
- Reinstall the Xbox app
Let’s get into the details of every method.
1] Download the Video content again
The main cause for the error code to appear is an unsupported video file format or corrupted video. You need to remove the file you are facing the issue with and redownload it. Delete the video using its options.
You can redownload the content easily in the Settings. Open Settings on Xbox. Then, click on Account and select Download History. Select the item you have deleted and click on Download Again to download it.
2] Check your Xbox Status
The other way is to check the status of your Xbox. It will give a detailed review of the Xbox and its services, It will detect the issues and suggest solutions to fix the current issues that are detected in the status.
3] Check your billing and account information
You need to fill in all the details in the account information including the payment information. To do so,
- Go to My Account
- Select Payment & Billing
- Then, click on Manage Payment options
- Sign in using your Microsoft credentials, if prompted
- Check the payment information and fill in the missing information
- Now, return to My Account and then to Payment & Billing. Then Click on Billing Info
- Then, fill out the missing information and click Save.
Now, try to redeem the code you have been trying. It will fix the issue and redeem the code.
4] Clear Xbox Cache
The temporary files that accumulate on your PC might also be the cause of the error. You need to delete the temporary files. When you clear the temporary files or cache, the new cached data or files are created when you use the app.
If you are using a console, you can clear the cache in the following way.
- Press the Xbox button on your controller
- Go to Settings
- Select Devices and Connections
- Click on the Blu-Ray tab
- Then choose the Persistent Storage
- Click on Clear
This way you can clear the Xbox cache.
5] Reinstall the Xbox app
The final way to fix the issue is to uninstall the Xbox app and reinstall it from the Microsoft Store. To uninstall the Xbox app,
- Open the Settings app
- Click on Apps in the left sidebar
- Select Apps & features tab
- Scroll down to find Xbox app. Click on three-dot button beside Xbox and select Uninstall and follow the on-screen wizard.
You can now install the Xbox app from Microsoft Store or install it after downloading the installation file from Xbox official website.
These are the different ways using which you can fix the Xbox Error Code 0x80070057.
How do I clear the cache on my Xbox One?
Clearing cache on Xbox one is pretty simple. You just need to turn it off, unplug the power cable from the power socket as well as Xbox One device. Wait for a minute and replug the power cable. You will see a white light appear after you connect the power cable to both Xbox One and the power socket. Wait till the time it changes to Orange. Now, turn on the Xbox One. The cache is now successfully cleared.
Related read: Fix Xbox error Code 0x8007013d.
Guru is a Communications graduate with hands-on experience with computers, cameras, and editing tools. A tech enthusiast and a movie buff who loves writing about computers, he dreams of living a life devoid of all tech and modern-day advancements in a forest.
While using the Xbox app on their Windows machines, some users have been getting the error code 0x80070057. In some cases, the error code pops up when a user is trying to login into Xbox Live while others get the problem when trying to update or install a new game on their PC. As it turns out, usually this error message is associated with insufficient storage space for when you are trying to install an update or download a new game entirely. In the case of logging in, the problem can be caused by the user account that you are using or the temporary files of the Microsoft Store app. In this article, we will be showing you how to resolve the error code in question so just follow through.
As it turns out, Windows users are able to download and play Xbox console games on their Windows machines using a Game Pass. For this purpose, the Xbox app, which has its own share of issues like the 0xbba error, is required to be installed on the system. Like we have touched on earlier as well, there are different reasons why the problem in question may occur and before we get into the different methods that you can use to resolve the issue, let us first go through the different reasons of why the error code appears in the first place. So, without further ado, let us get right into it.
- User Account Permissions — One of the reasons, as discovered by a user with the same issue, seems to be related to the user account that you might be using. If the user account has restricted permissions, the error code in question can pop up.
- Insufficient Storage — In case you are downloading a new game or updating an already installed one, you need to make sure that you have sufficient storage space for the update or game to be installed. In case you don’t, the error message will arise.
- Microsoft Store Cache — As it turns out, in some cases, the problem can also be triggered by the temporary files of the said application. In such a scenario, to resolve the issue, you will have to clear out the cache.
Now that we have gone through the list of different causes which may result in the error code, let us get started with the different methods that can be used to circumvent the issue.
Check Available Storage
As it turns out, the first thing that you should do when you encounter the error code in question is to make sure that you have sufficient storage available. This is because when you are downloading or updating a game, it takes up some additional space on your drive and when the required amount of space is not available, it can result in different errors.
Therefore, go ahead and check the storage available on your system before proceeding. We would recommend having some additional space in abundance than the required amount so that you are completely on the safe side. If you have enough space available and the problem still appears to persist, move on to the methods down below.
Check User Account Group
Another thing that can possibly result in the error code mentioned above is the permissions of the user account that you are using. This has been reported by a user who was facing a similar issue and it happened to be caused by the fact that his user account was not assigned to any group and thus lacked basic permissions.
As such, you should also check the group that your user account is assigned to and make any changes if required. You will be needing an administrator for this so make sure you are signed into an admin account. After that, follow the instructions given down below:
- First of all, open up the Run dialog box by pressing Windows key + R on your keyboard.
- In the Run dialog box, type in lusrmgr.msc and then hit the Enter key.
Opening up Users and Groups Window - On the Local Users and Groups window, select the Users folder and then on the right hand side, double click on the user account that you are signed into.
All Users - This will open up a Properties window. Switch to the Member Of tab and there you will be shown the groups that you are a member of.
User Groups Member - Make sure that you are at least a member of the Users group. In case you aren’t, click on the Add button.
- Then, in the provided area, type in Users and then click the Check Names button.
Searching for Users Group - Click the OK button. Follow it up by clicking Apply and OK again. See if that resolves the issue for you.
Clear Microsoft Store Cache
As it turns out, another way that you can resolve the problem in question is by deleting the Microsoft Store cache on your computer. Cache is essentially temporary files that are stored on your system that help improve your experience on the application. To clear out Microsoft Store’s cache, follow the instructions that are given down below:
- First of all, open up the Windows Settings app by pressing Windows key + I on your keyboard.
Windows Settings - On the Settings app, make your way to Apps. On Windows 11, you will have to navigate to the Apps tab on the left hand side.
- There, click the Apps & features option provided.
Apps Settings - From the list of apps, search for Microsoft Store and then click the Advanced options option.
Navigating to Microsoft Store Advanced Options - On the Advanced options screen, click the Reset button to clear out the cache.
Resetting Microsoft Store - Once that is done, go ahead and see if the problem still persists.
Reinstall Xbox App
Finally, if none of the above solutions have fixed the problem for you, then it is very likely that the issue may be caused by the installation files of the Xbox app. In such a scenario, you can try to fix the issue by removing the app from your system and then installing it again. To do this, follow the instructions that are given down below:
- First of all, open up the Control Panel by searching for it in the Start Menu.
Opening up Control Panel - On the Control Panel window, click the Uninstall a program option under Programs.
Control Panel - From the list of installed applications, look for the Xbox app and then double click on it to uninstall it from your system.
- Once that is done, go ahead and restart your system in order to get rid of the residual files as well.
- After doing that, go ahead and install the app again. Once the app is installed, see if the error code still appears.
Kamil Anwar
Kamil is a certified MCITP, CCNA (W), CCNA (S) and a former British Computer Society Member with over 9 years of experience Configuring, Deploying and Managing Switches, Firewalls and Domain Controllers also an old-school still active on FreeNode.
Some users encountered the Xbox error code 0x80070057 when trying to access the Xbox app on their Windows devices. Users often experience this error code when trying to sign in to Xbox Live. However, they may also see it when updating or installing a PC game. The issue is actually related to the fact that there is not enough space for installing updates or downloading a whole new game.
If you have trouble logging in, you may be experiencing problems with your account or the Microsoft Store app’s temporary files. In this article, you will find several solutions that will assist you in fixing the problem in a few simple steps.
What Causes Xbox App Error 0x80070057
Here are a few reasons why you might encounter the error code so you can better understand how to resolve it.
- Some users reported that the problem might be related to the user account you are using. The error code in question can appear if the account has restricted permissions.
- You may also experience this issue if you do not have enough storage space. Thus, if you intend to download a new game or update one that is already installed, you must ensure that your PC has enough space to install the update or game.
- Apparently, temporary files associated with the application can trigger the problem in some cases. If this happens, you’ll need to clear out the cache to fix the issue.
The Xbox app sometimes displays the error code 0x80070057 when watching videos clip. If you get this error, it indicates that either the file is corrupted or the format of the file is incompatible. To Fix Xbox Error Code 0x80070057, use the following methods:
- Check the storage capacity
- Redownload the Video content
- Check your Xbox Status
- Reinstall the Xbox apps
- Clear Microsoft Store cache
- Use Restoro Repair Tool
1] Check the storage capacity
Whenever you encounter the Xbox Error Code 0x80070057, your first step should be to check that you have adequate storage space. Actually, when you download or update a game, it requires some additional storage space, so if you don’t have the space to accommodate it, you may get errors.
Thus, make sure that there is sufficient storage space on your computer. To be on the safe side, we recommend having some additional space beyond what is required. In case the problem persists despite having enough available space, try the next solution.
2] Redownload the Video content
Unsupported video file formats and corrupted video files are the most common causes of the error code. The file you are having trouble downloading needs to be removed and redownloaded. To do so, do the following:
- On the Xbox, open the Settings menu.
- Select Account and then Download History.
- Click on the deleted item and select Download Again to re-download the item.
3] Check your Xbox Status
Another method is to check your Xbox’s status. By doing so, you can look into Xbox and its services in more detail. The tool identifies issues and proposes solutions to fix them.
4] Reinstall the Xbox app
In case you’re still having problems, it may be caused by the Xbox app installation files. If you encounter such an issue, you need to remove the app from your system and reinstall it. Follow these instructions to do so:
- Press the Windows+I keys to launch the Settings app.
- On the left sidebar, click Apps.
- Click the Apps & features tab.
- Scroll down to the Xbox app in the App list.
- Click the three dots icon next to Xbox and choose Uninstall.
- You’ll then be guided through the process.
Now, you can download the Xbox app from the Microsoft Store or do it through the Xbox official website after downloading it.
5] Clear Microsoft Store cache
The next method to fix this problem is to clear the Microsoft Store cache on your computer device.
6] Use Restoro Repair Tool
If nothing works, you can use Restoro Repair Tool to detect and repair corrupted or missing files. This usually works in cases when the issue is caused by a corrupted system.
Read Next:
- How to Fix Xbox Error 0x80A40008 in Windows
- How to Fix Error 0x87E00010 on Xbox One
Tip: If you are facing update, activation, or driver issues on your Windows PC, try RESTORO PC Repair Tool. This software will scan your device for potential issues and resolve them automatically.
В этой статье мы увидим, как исправить код ошибки 80070570 на Xbox One или Xbox 360. Эта ошибка возникает при загрузке контента из Xbox Live на Xbox 360 или при загрузке обновления для игры или для консоли Xbox One. Здесь мы обсудим способы устранения этого кода ошибки на Xbox One и Xbox 360.
Полное сообщение об ошибке выглядит следующим образом:
Код состояния: 80070570
К сожалению, возникла проблема со службой Xbox. Попробуйте позже.
Используйте следующие решения для исправить код ошибки 80070570 на Xbox One или Xbox 360. Некоторые пользователи пытались пропустить обновление, а затем выйти из сети. Через несколько минут они снова подключили свои консоли к Интернету, а затем снова попытались загрузить обновление. Это сработало.
Еще одна вещь, которую вы можете сделать, это отменить все остальные ожидающие или частичные загрузки, а затем попробовать загрузить обновление. Посмотрите, работает ли это. Если нет, перейдите к следующим решениям:
- Консоль Xbox Power Cycle
- Проверьте статус службы Xbox
- Установите игру на внутренний жесткий диск вместо внешнего жесткого диска
- Удалите и снова загрузите свой профиль на Xbox 360.
- Сбросьте консоль Xbox One
Давайте подробно рассмотрим все эти исправления.
1]Консоль Xbox Power Cycle
Самое простое решение — выключить и снова включить консоль Xbox. Следующие шаги помогут вам в этом:
- Нажмите и удерживайте кнопку питания на консоли Xbox, пока она не выключится.
- Когда консоль полностью выключится, отсоедините кабели питания от настенной розетки и консоли Xbox.
- Подождите несколько минут.
- Снова подключите кабели питания и включите консоль.
Этот метод также очистит кеш. Теперь проверьте, сохраняется ли проблема.
2]Проверьте статус службы Xbox
Сообщение об ошибке указывает на проблему со службой Xbox. Поэтому вам следует проверить статус службы Xbox на Страница состояния Xbox.
Если произошел сбой с игровыми серверами, проблема не с вашей стороны. В этом случае нужно дождаться решения проблемы. Продолжайте проверять состояние сбоя на странице состояния Xbox.
3]Установите игру на внутренний жесткий диск вместо внешнего жесткого диска.
Вы загружаете игру на внешний жесткий диск? Если да, измените место загрузки. Либо подключите другой жесткий диск, либо загрузите игру во внутреннюю память. Этот трюк помог некоторым пользователям.
Если вы загружаете игру на внутренний жесткий диск Xbox 360, попробуйте загрузить ее на внешний жесткий диск. Если это работает, возможно, проблема связана с жестким диском Xbox 360. Следовательно, вам, возможно, придется отправить Xbox 360 на ремонт.
4]Удалите и снова загрузите свой профиль на Xbox 360.
Проблема может быть связана с вашим профилем Xbox 360. Удалите и снова загрузите свой профиль на Xbox 360 и посмотрите, поможет ли это. В этом вам помогут следующие шаги:
- Откройте Guide на Xbox 360 и перейдите в «Настройки».
- Теперь перейдите в «Система > Хранилище > Жесткий диск».
- Выберите Профили.
- Выберите профиль из списка, который вы хотите удалить, и нажмите Удалить.
- Теперь выберите Удалить только профиль.
Вышеупомянутые шаги только удалят ваш профиль с Xbox 360. Ваш профиль не будет удален безвозвратно. Следуйте инструкциям, чтобы снова загрузить свой профиль на Xbox 360:
- Откройте Гид Xbox.
- Выберите «Загрузить профиль», а затем снова выберите «Загрузить профиль».
- Введите данные своей учетной записи Microsoft, чтобы загрузить свой профиль на Xbox 360.
Пользователи Xbox One могут попробовать удалить и добавить свои профили. Выполните следующие инструкции:
- Откройте Гид Xbox.
- Перейдите в «Настройки > Профиль и система > Учетная запись > Удалить учетные записи».
- Выберите учетную запись, которую хотите удалить.
- Теперь выберите Удалить.
Теперь снова добавьте свой профиль на Xbox One и посмотрите, сохраняется ли проблема.
5]Сбросьте консоль Xbox One.
Пользователи Xbox One могут попробовать сбросить настройки своих консолей Xbox One и посмотреть, поможет ли это. Следующее поможет вам в этом:
- Откройте руководство на Xbox One.
- Перейдите в «Профиль и система > Настройки > Система > Информация о консоли».
- Выберите Сбросить консоль.
- Теперь выберите «Сбросить и сохранить мои приложения и игры».
Это должно работать.
Что такое ошибка 80070057 на Xbox 360?
Код ошибки 80070057 на Xbox 360 может возникнуть при просмотре видео или активации цифрового кода. В обоих этих случаях сообщение об ошибке отличается, но код ошибки одинаков. Если возникает ошибка видео, повторная загрузка контента может помочь. Если в сообщении об ошибке отображается ошибка цифрового кода, вам следует проверить статус Xbox, а также информацию о выставлении счетов и учетной записи.
Как исправить ошибку Xbox Live на Xbox 360?
Ошибка Xbox Live на Xbox 360 обычно возникает из-за проблем с подключением к Интернету. Прежде всего, проверьте подключение к Интернету. Вы также можете попытаться решить эту проблему, очистив кеш Xbox Live и Xbox 360, сбросив настройки сети на Xbox 360 и т. д. Сброс настроек Xbox 360 до заводских настроек — это последний вариант, так как при этом будут удалены все данные с диска. Следовательно, перед восстановлением заводских настроек Xbox 360 по умолчанию скопируйте все свои данные на внешнее запоминающее устройство, чтобы позже можно было перенести их обратно на консоль.
Читать дальше: микрофон не работает в приложении Xbox.
Some users have encountered Xbox error code 0x80070057 while trying to access the Xbox app on their Windows devices. Users often encounter this error code when trying to sign in to Xbox Live. However, they may also see it when they update or install a PC game. The problem is actually due to the fact that there is not enough space to install updates or download a brand new game.
If you’re having trouble signing in, you might be having problems with your account or the Microsoft Store app’s temporary files. In this article, you will find several solutions that will help you solve the problem in a few simple steps.
What Causes Xbox App Error 0x80070057
Here are a few reasons why you might encounter an error code to better understand how to fix it.
- Some users reported that the issue might be related to the account you are using. The error code in question may appear if the account has limited permissions.
- You may also experience this issue if you don’t have enough storage space. Thus, if you are going to download a new game or update an already installed one, you should make sure that you have enough space on your PC to install the update or the game.
- Apparently, the temporary files associated with the application can cause the problem in some cases. If this happens, you need to clear your cache in order to fix the problem.
How to Fix Xbox Error Code 0x80070057
The Xbox app sometimes displays error code 0x80070057 when watching a video clip. If you are getting this error, it means that either the file is corrupt or the file format is incompatible. To fix Xbox error code 0x80070057, use the following methods:
- Check storage capacity
- Re-download video content
- Check Your Xbox Status
- Reinstall Xbox Apps
- Clear Microsoft Store Cache
- Use the Restoro recovery tool
1] Check storage capacity
Whenever you encounter Xbox error code 0x80070057, your first step should be to check that you have enough storage space. In fact, when you download or update a game, it requires additional storage space, so if you don’t have space to host it, you might get errors.
Thus, make sure you have enough storage space on your computer. To be on the safe side, we recommend having extra space on top of what is required. If the problem persists despite having enough free space, try the next solution.
2] Re-download video content
Unsupported video file formats and corrupted video files are the most common causes of the error code. The file you are having trouble downloading should be deleted and re-uploaded. To do this, do the following:
- On Xbox, open the Settings menu .
- Select “Account” and then “Download History” .
- Click on the deleted item and choose Download Again to re-download the item.
3] Check Your Xbox Status
Another way is to check Xbox status . This way you can learn more about Xbox and its services. The tool identifies problems and suggests solutions to fix them.
4] Reinstall the Xbox app.
If you’re still having issues, it might be caused by the Xbox app’s installation files. If you encounter such a problem, you need to uninstall the application from your system and reinstall it. To do this, follow these instructions:
- Press the Windows + I keys to launch the Settings app.
- On the left sidebar, click Applications .
- Click the Apps & features tab .
- Scroll down to the Xbox app in the list of apps.
- Click the three dots icon next to Xbox and select Uninstall .
- Then you will be guided by the process.
You can now download the Xbox app from the Microsoft Store, or you can do so through the official Xbox website after downloading it.
5] Clear Microsoft Store Cache
The next way to fix this problem is to clear the Microsoft Store cache on your computer device.
6] Use Restoro Recovery Tool
If nothing works, you can use the Restoro Repair Tool to locate and repair corrupted or missing files. This usually works in cases where the problem is caused by a corrupted system.