Ошибки на принтере hp 5820

Сервисное обслуживание принтера

Если вы проверили наличие замятой бумаги в каждой области принтера и извлекли ее, однако ошибка не устранена, перейдите к следующему шагу.

Выполните попытку печати. Если ошибка не устранена, перейдите к следующему шагу.

Выполните попытку печати. Если ошибка не устранена, перейдите к следующему шагу.

Выполните попытку печати. Если ошибка не устранена, перейдите к следующему шагу.

Шаг 7. Сервисное обслуживание принтера

@johnpaul_tibar

Welcome to HP forums, I see that you are getting you are getting printhead error.

• Did you do any changes to the printer before getting this error?

Meanwhile, perform a hard reset on the printer.

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

Step 1: Remove, inspect, and then reseat the printheads

The printer might display an error if the printheads are not correctly installed. Perform the following steps for the printhead(s) indicated by the Printhead icons  on the printer control panel.

1. Close the output tray extender, and then rotate the output tray left to stow it in the printer.

   

2. Make sure the ink valve is unlocked.

   

3. Open the exterior door, and then open the printhead access door.

   

4. Gently push down on the blue carriage latch.

   The blue carriage latch opens.

   

5. Lightly press down on the printhead to release it, and then pull the printhead out of its slot.

   

6. Make sure the plugs on top of the printhead have been removed.

   

7. Make sure the tape from the printhead contacts has been removed.

      CAUTION:

   Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.

   

8. Slide the printhead at a slight upward angle into the empty slot, and then gently push up on the printhead until it snaps into place.

   

   • Insert the tri-color printhead into the left slot.

   • Insert the black printhead into the right slot.

9. Close the blue carriage latch by pushing down firmly until the latch snaps into place.

   

10. Close the printhead access door.

11. Close the exterior door.

    The priming process should continue.

If the error persists and the printer did not prime, continue to the next step.

Step 2: Clean the printhead contacts

The printer might display a printhead error if the printhead contacts are dirty. Perform the following steps for the printhead(s) indicated by the Printhead icons  on the printer control panel.

   CAUTION:

Clean the printheads one at a time, and make sure the printheads are reinstalled in the printer as soon as possible. Leaving the printheads outside the printer for more than 30 minutes can damage them.

1. Gather the following materials:

   • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the printheads)

        CAUTION:

     Do not use platen cleaners or alcohol to clean the printhead contacts. These can damage the printhead or the printer.

2. Open the exterior door, and then open the printhead access door.

   

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Gently push down on the blue carriage latch.

   The blue carriage latch opens.

   

5. Lightly press down on the printhead to release it, and then pull the printhead out of its slot.

      CAUTION:

   Keep the printhead upright during removal to prevent ink from leaking.

   

6. Inspect the contacts for any debris buildup.

7. Wipe the contacts with a dry swab or other lint-free material until no debris remains on them.

      CAUTION:

   Be careful to wipe only the contacts. Do not smear any debris elsewhere on the printhead.

8. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.

9. Clean only the copper-colored contacts, and then allow the printhead to dry for approximately 10 minutes.

      CAUTION:

   While cleaning the contacts, to avoid damaging the printhead, be careful not to touch the ink nozzles.

   1. Copper-colored contacts

   2. Ink nozzles (do not clean)

10. Lightly moisten another foam-rubber swab with distilled water, and then squeeze any excess water from the swab.

11. Use the swab to clean the electrical contacts in the carriage, located inside the printer.

12. Clean the contacts in the carriage.

    

13. Either let the printhead sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

       NOTE:

    Make sure the printhead is not left out of the printer for more than 30 minutes.

14. Slide the printhead at a slight upward angle into the empty slot, and then gently push up on the printhead until it snaps into place.

    

    • Insert the tri-color printhead into the left slot.

    • Insert the black printhead into the right slot.

15. Close the blue carriage latch by pushing down firmly until the latch snaps into place.

    

16. Close the printhead access door.

17. Close the exterior door.

18. Reconnect the power cord to the rear of the printer.

19. Turn on the printer.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.

Sandytechy20
I am an HP Employee

@johnpaul_tibar

Welcome to HP forums, I see that you are getting you are getting printhead error.

• Did you do any changes to the printer before getting this error?

Meanwhile, perform a hard reset on the printer.

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

Step 1: Remove, inspect, and then reseat the printheads

The printer might display an error if the printheads are not correctly installed. Perform the following steps for the printhead(s) indicated by the Printhead icons  on the printer control panel.

1. Close the output tray extender, and then rotate the output tray left to stow it in the printer.

   

2. Make sure the ink valve is unlocked.

   

3. Open the exterior door, and then open the printhead access door.

   

4. Gently push down on the blue carriage latch.

   The blue carriage latch opens.

   

5. Lightly press down on the printhead to release it, and then pull the printhead out of its slot.

   

6. Make sure the plugs on top of the printhead have been removed.

   

7. Make sure the tape from the printhead contacts has been removed.

      CAUTION:

   Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.

   

8. Slide the printhead at a slight upward angle into the empty slot, and then gently push up on the printhead until it snaps into place.

   

   • Insert the tri-color printhead into the left slot.

   • Insert the black printhead into the right slot.

9. Close the blue carriage latch by pushing down firmly until the latch snaps into place.

   

10. Close the printhead access door.

11. Close the exterior door.

    The priming process should continue.

If the error persists and the printer did not prime, continue to the next step.

Step 2: Clean the printhead contacts

The printer might display a printhead error if the printhead contacts are dirty. Perform the following steps for the printhead(s) indicated by the Printhead icons  on the printer control panel.

   CAUTION:

Clean the printheads one at a time, and make sure the printheads are reinstalled in the printer as soon as possible. Leaving the printheads outside the printer for more than 30 minutes can damage them.

1. Gather the following materials:

   • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the printheads)

        CAUTION:

     Do not use platen cleaners or alcohol to clean the printhead contacts. These can damage the printhead or the printer.

2. Open the exterior door, and then open the printhead access door.

   

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Gently push down on the blue carriage latch.

   The blue carriage latch opens.

   

5. Lightly press down on the printhead to release it, and then pull the printhead out of its slot.

      CAUTION:

   Keep the printhead upright during removal to prevent ink from leaking.

   

6. Inspect the contacts for any debris buildup.

7. Wipe the contacts with a dry swab or other lint-free material until no debris remains on them.

      CAUTION:

   Be careful to wipe only the contacts. Do not smear any debris elsewhere on the printhead.

8. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.

9. Clean only the copper-colored contacts, and then allow the printhead to dry for approximately 10 minutes.

      CAUTION:

   While cleaning the contacts, to avoid damaging the printhead, be careful not to touch the ink nozzles.

   1. Copper-colored contacts

   2. Ink nozzles (do not clean)

10. Lightly moisten another foam-rubber swab with distilled water, and then squeeze any excess water from the swab.

11. Use the swab to clean the electrical contacts in the carriage, located inside the printer.

12. Clean the contacts in the carriage.

    

13. Either let the printhead sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

       NOTE:

    Make sure the printhead is not left out of the printer for more than 30 minutes.

14. Slide the printhead at a slight upward angle into the empty slot, and then gently push up on the printhead until it snaps into place.

    

    • Insert the tri-color printhead into the left slot.

    • Insert the black printhead into the right slot.

15. Close the blue carriage latch by pushing down firmly until the latch snaps into place.

    

16. Close the printhead access door.

17. Close the exterior door.

18. Reconnect the power cord to the rear of the printer.

19. Turn on the printer.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.

Sandytechy20
I am an HP Employee

@Cheche-17, Welcome to HP Support Community!

Follow the steps below-

Clean the paper rollers

Use an automated utility to clean the paper feed rollers inside the printer.

1. Turn on printer.

2. Remove paper from the input tray.

3. Press and hold the Power button, press the Cancel button three times, press the Start Copy Color button seven times, and then release the Power button.

   The printer makes mechanical noises. Wait until the printer is idle and silent before you proceed.

Try to print. If the error persists, continue to the next step

.

Clean ink smears

Cleaning ink smears can help clear paper jams and optimize print quality.

1. Press and hold the Power button, press the Cancel button three times, press the Start Copy Color button eight times, and then release the Power button.

   The printer feeds one page slowly and makes mechanical noises.

2. Wait until the printer is idle and silent before you proceed.

Try to print. If the error persists, continue to the next step.

Manually clean the paper rollers inside the input tray area

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues.

1. Turn off the printer, and then disconnect the power cord.

      WARNING: 

   Disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

2. Disconnect the USB cable, if it is connected.

3. Raise the input tray.

   

4. Lift and hold the input tray shield.

   NOTE: 

   Do not remove the input tray shield. The input tray shield prevents foreign debris from falling into the paper path and causing paper jams.

5. Use a flashlight to look through the open input tray and find the gray paper pick rollers.

   

6. Dampen a long cotton swab with bottled or distilled water, and then squeeze any excess water from the swab.

7. Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.

8. Lower the input tray shield.

9. Allow the rollers to dry (approximately 10 minutes).

10. Reconnect the USB cable to the printer if necessary.

11. Reconnect the power cord to the rear of the printer, and then turn on the printer.

Try to print. If the error persists, continue to the next step.

Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

Try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up» on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

@Cheche-17, Welcome to HP Support Community!

Follow the steps below-

Clean the paper rollers

Use an automated utility to clean the paper feed rollers inside the printer.

1. Turn on printer.

2. Remove paper from the input tray.

3. Press and hold the Power button, press the Cancel button three times, press the Start Copy Color button seven times, and then release the Power button.

   The printer makes mechanical noises. Wait until the printer is idle and silent before you proceed.

Try to print. If the error persists, continue to the next step

.

Clean ink smears

Cleaning ink smears can help clear paper jams and optimize print quality.

1. Press and hold the Power button, press the Cancel button three times, press the Start Copy Color button eight times, and then release the Power button.

   The printer feeds one page slowly and makes mechanical noises.

2. Wait until the printer is idle and silent before you proceed.

Try to print. If the error persists, continue to the next step.

Manually clean the paper rollers inside the input tray area

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues.

1. Turn off the printer, and then disconnect the power cord.

      WARNING: 

   Disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

2. Disconnect the USB cable, if it is connected.

3. Raise the input tray.

   

4. Lift and hold the input tray shield.

   NOTE: 

   Do not remove the input tray shield. The input tray shield prevents foreign debris from falling into the paper path and causing paper jams.

5. Use a flashlight to look through the open input tray and find the gray paper pick rollers.

   

6. Dampen a long cotton swab with bottled or distilled water, and then squeeze any excess water from the swab.

7. Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.

8. Lower the input tray shield.

9. Allow the rollers to dry (approximately 10 minutes).

10. Reconnect the USB cable to the printer if necessary.

11. Reconnect the power cord to the rear of the printer, and then turn on the printer.

Try to print. If the error persists, continue to the next step.

Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

Try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up» on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee