The print ribbon is not moving properly.
1.
Open the printer and remove the ribbon cartridge.
2.
Reposition, repair, or replace the ribbon and advance the repaired area one full turn.
3.
Replace the ribbon cartridge and close the printer.
Press the U
button on the printer to clear the message. On the PC, click Retry, or click Cancel to
SER
cancel the card.
110: Print ribbon out or missing
The printer does not have usable ribbon. To complete the current card:
1.
Open the printer and remove the ribbon cartridge.
2.
Install a new ribbon and cleaning roller.
3.
Replace the cartridge and close the printer.
Press the U
button on the printer to clear the message. On the PC, click OK, or click Cancel to
SER
cancel the card.
H
& T
INTS
IPS
Used ribbon has negative images of printed data. To keep the data confidential, follow your
company policy to discard used ribbon.
111: Card not picked
The printer did not pick a card. To complete the current card:
For printers with an input hopper, open the input hopper, add or reposition cards, and close the
hopper.
For printers with single card feed, push the card in until the printer picks it.
Press the U
button on the printer to clear the message. On the PC, click OK, or click Cancel to
SER
cancel the card.
112: Card hopper empty
The printer did not detect cards in the input hopper.
Add cards to the input hopper.
Press the U
button on the printer to clear the message. On the PC, click OK, or click Cancel to
SER
cancel the card.
CD800 Card Printer User’s Guide
69
Error 109 is for a Print ribbon problem on a Datacard SD360 ID card printer. The printer ribbon is not moving properly, but following these steps will help resolve the problem.
How to Resolve Error 109
- Open the printer and remove the ribbon cartridge.
- Reposition, repair, or replace the ribbon and advance the repaired area one full turn.
- Replace the ribbon cartridge and close the printer..
- Press the User button on the printer. In the message box, click Retry, or click Cancel to cancel the card.
If you continue to experience problems, please contact AlphaCard technical support.
- My printed cards have small unprinted areas. What’s
wrong? - The colors on my printed cards look very light.
- Monochrome printing is uneven or is missing in some
areas. - I am experiencing card jams. How do I fix that?
- I get error 109: Print ribbon problem. What’s wrong?
- How do I print a test card?
- How do I clean the printhead?
- How do I clean the printer?
1. My printed
cards have small unprinted areas. What’s wrong?
This
happens when dust and debris are on surface of the card or when cards are
contaminated with oily deposits. To fix this issue:
- Ensure Cards are kept
clean, and protected from dust & debris. - Replace Cards with clean
ones and do not touch the print surface. - Clean the printer.
2. The colors on
my printed cards look very light.
- Verify that the ribbon
is loaded properly. - Make sure that the cards
were not previously printed. Use new cards. - Check that printhead is
installed correctly. - The printhead power is
too low. Log on to the Printer Manager as a WebAdmin. Open the Printer
Settings > Print menu. Increase the YMCPower setting, and press the Set
Current button to save your changes.
3. Monochrome
printing is uneven or is missing in some areas.
- The monochrome (K) power
setting is too low. - The cards require a
different setting. - Increase the monochrome
intensity gradually and check results.
4. I am
experiencing card jams. How do I fix that?
The
card did not reach the position for the next action, such as printing or
ejecting the card. You usually can resolve the error by pressing the USER
button so that the printer displays Ready. If the error persists, do the
following to remove the card from the printer.
- Open the printer.
- Remove the print ribbon
cartridge. - Turn the manual advance
knob to move the jammed card until it is accessible from the rollers. - Remove the card.
- Replace the ribbon
cartridge and close the printer. - Press the USER button on
the printer or click Retry in the message box.
5. I get error
109: Print ribbon problem. What’s wrong?
The
print ribbon is not moving properly.
- Open the printer and
remove the ribbon cartridge. - Reposition, repair, or
replace the ribbon and advance the repaired area one full turn. If the
ribbon is torn, you can tape the 2 ends back together. - Replace the ribbon cartridge
and close the printer.
Press
the USER button on the printer. In the message box, click Retry, or click
Cancel to cancel the card.
6. How do I print
a test card?
The
printer includes a test card that runs without using a driver or other source
of card data. Use it to verify that the printer is working.
- Begin with the printer
Ready. The USER button shows steady green. - Press the USER button to
display Suspended on Line 1 of the LCD panel. - Press ENTER to enter the
menu system. - Press ENTER to enter the
Maintenance menu. - Press the down arrow
until Test Card displays on Line 2. - With Test Card displayed
on Line 2, press ENTER to display Start on Line 2. - Press Enter to print the
test card.
After
the card prints, the printer returns to Ready.
7. How do I clean
the printhead?
Clean
the printhead when:
- The printhead is
replaced. - There are unprinted
lines on the finished card. This usually indicates dirt or contaminants on
the printhead. - The printhead is touched
accidentally. Oils from hands can affect print quality and damage the
printhead.
Do
the following to clean the printhead:
- Power off the printer.
- Open the printer cover and remove the print ribbon
cartridge. - Open and remove a cleaning swab from its package.
- Use gentle pressure to move the cleaning swab back and
forth along the full length of the printhead edge until it is completely
clean. - Replace the print ribbon cartridge. Avoid bumping the
printhead when you install the print ribbon cartridge. - Close the printer cover.
- Power on the printer.
- Print a sample card to verify the quality of printing.
8. How do I clean
the printer?
Run
a cleaning card to clean debris from the inside of the printer and from the
hopper rollers. The cleaning card can remove most contaminants from the
printer. Run a cleaning card after every 250 cards processed by the printer, or
every 6 months.
Single
Hopper:
- Prepare the printer for cleaning.
-
Power on the printer.
-
Open the printer cover and
remove the print ribbon cartridge. -
Close the cover.
-
Open the input hopper and
remove any unprinted cards. -
Open the cleaning card
package and remove the cleaning card.) -
Load the cleaning card in the
input hopper. (Plan to clean the printer immediately. The cleaning card dries
out if it is out of its package for more than a few minutes. - Use the LCD menu system to start the cleaning cycle.
- Begin
when the printer displays Ready
and the USER button shows steady green. Press the USER button. Suspended
displays on Line 1 of the LCD panel. - Press
the ENTER key to enter the menu system. - Maintenance
displays on line 2 of the LCD panel. Press the ENTER key to enter the
Maintenance menu. - Cleaning Card
displays on line 2 of the LCD panel. Press the ENTER key to enter the
Cleaning Card menu. - Start
displays on Line 2 of the LCD panel. Press the ENTER key to start the
cleaning process. - Insert
cleaning card displays on the LCD panel. Press the USER button to start
the cleaning cycle. The printer moves the card through the printer
several times and ejects it in the output hopper. - Remove the used cleaning card. Wait a few minutes for
the rollers to dry. - Prepare the printer for use.
- Replace the cards in the input hopper.
- Install a new cleaning sleeve on the ribbon cartridge
and remove the protective cover. - Replace the ribbon cartridge and close the printer
cover. Press the User button to return the printer to Ready. The printer
is available to print cards again. - Discard the used cleaning card and cleaning sleeve.
74
Using the Printer
Messages on the Printer Manager
The Printer Manager can issue messages that are displayed in a web browser
window. Click the Continue button in Printer Manager to continue working with
the printer.
Other Messages
• The application you use can display messages.
• Other printers can cause messages if more than one model of card printer is
installed.
• If SP or similar card printers are installed and use the 7.x driver, message
DR00914 might be displayed. To correct this, remove the 7.x driver and install
the 4.x Card Printer Driver.
Responding to Messages
Quick Link to a Message:
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