Произошла неизвестная ошибка 1001 itunes

Windows,

Windows 10

Posted on Oct 11, 2021 8:47 AM

In situations like this, where users are reporting issues from the field but you can’t reproduce them, the weapon of choice is a sysdiagnose log. This includes a bunch of information from both CFNetwork and the underlying libnetcore (this is the internal name for the core implementation of the now-public Network framework).

You can learn more about sysdiagnose logs on our Bug Reporting > Profiles and Logs page.

Device logs show what look like typical timeout errors, occurring 60 seconds after initiating the requests:

FYI, error -2102 is an internal error

kCFStreamErrorRequestTimeout

, which isn’t any more informative.

Is there a way to log the resolved IP address that a particular URLSession task used, at the point of receiving the error?

No. IMO this would make a great addition to

NSURLSessionTaskTransactionMetrics

and if you agree I encourage you to file an
enhancement request explaining your rationale.

Please post your bug number, just for the record.

I think you’ll be able to get this information out of a sysdiagnose log, but I’d have to look at the log in depth to be sure.

Is it possible the «bad»

URLSession

is reusing a stale/dead persistent (keep-alive) connection, and everything on that socket is just timing out? What is the behaviour of connection reuse in these situations and under what circumstances will

URLSession

open a new connection?

Is this HTTP/1.1 or HTTP 2?

For HTTP 1.1 a timeout error on a specific request will close the connection used by that request because the nature of HTTP 1.1 means that it’s impossible to continue using that connection.

Is there a way to log exactly where in the lifetime of the request the

URLSession

task got to before it timed out?

I would’ve thought the task and transaction metrics would help here.

There is the

NSURLSessionTaskMetrics

API but it doesn’t look like there’s an easy way to correlate an event from

urlSession(_:task:didFinishCollecting:)

to a particular data task / request, so we’d have to log everything (maybe checking if response is null to detect an incomplete load) and correlate later.

I don’t understand this problem. That delegate callback gets the task via the

task

parameter. What more do you need for correlation purposes?

Is there a similar or related behaviour for timeouts, or when a connection looks dead?

I’m not sure. I will say that whatever retry logic available won’t kick in for POST requests. However, I don’t think that switching to GET makes sense. Something is blocking your entire session, so that completely new requests are also failing. In that situation it’s unlikely that an automatic retry would fair any better than the other requests you issue to your session.

Share and Enjoy
—
Quinn “The Eskimo!”
Apple Developer Relations, Developer Technical Support, Core OS/Hardware

let myEmail = "eskimo" + "1" + "@apple.com"

No. IMO this would make a great addition to

NSURLSessionTaskTransactionMetrics

and if you agree I encourage you to file an
enhancement request explaining your rationale.

Will do

Is this HTTP/1.1 or HTTP 2?

HTTP 2

I don’t understand this problem. That delegate callback gets the task via the

task

parameter. What more do you need for correlation purposes?

Sorry, disregard my previous comments, it looks like it has everything we need.

HTTP 2

OK, that opens up a bunch of possibilities, in that the HTTP 2 connection might be open but there’s something broken with its internal state machine (either on the client or the server). A CFNetwork diagnostic log is definitely the right next step here.

Share and Enjoy
—
Quinn “The Eskimo!”
Apple Developer Relations, Developer Technical Support, Core OS/Hardware

let myEmail = "eskimo" + "1" + "@apple.com"

Thanks.

45304558 for enhancements to NSURLSessionTaskMetrics / NSURLSessionTaskTransactionMetrics

A couple more followup questions:

To get CFNetwork diagnostics information from devices in the wild, am I correct in thinking we need to first setenv(«CFNETWORK_DIAGNOSTICS», «3», 1); in main() as per https://developer.apple.com/library/archive/qa/qa1887/_index.html (and probably put this behind some kind of remote flag or Settings.app setting to avoid doing it for all our users), then have the appropriate users install the profile etc. from https://developer.apple.com/bug-reporting/profiles-and-logs/?name=sysdiagnose&platform=ios and capture a sysdiagnose and send it to us?

Without setting the env var will there be anything useful in a sysdiagnose, or is the CFNETWORK_DIAGNOSTICS where all/most of the interesting stuff comes from?

Also, is there a way to capture the CFNetwork diagnostic os_log output from within our app/process, so we could include it directly into our application logs which we can upload automatically? Or can it only be accessed via Analytics->… / Console.app?

Also, is there a way to capture the CFNetwork diagnostic os_log output from within our app/process …

No. There are numerous difficulties in making that work [1] but I realise that it’d be a super-useful feature so don’t let that stop you from filing an enhancement request describing your requirements

Please post your bug number, just for the record.

To get CFNetwork diagnostics information from devices in the wild, am I correct in thinking we need to first

setenv("CFNETWORK_DIAGNOSTICS", "3", 1);

in

main()

…

Correct.

and probably put this behind some kind of remote flag or Settings.app setting to avoid doing it for all our users

If you put this in a production build, make sure that the UI informs the user of the privacy risks involved in enabling it.

then have the appropriate users install the profile

That step is not necessary.

capture a sysdiagnose and send it to us?

Yes.

Without setting the env var will there be anything useful in a sysdiagnose … ?

Yes, although it’s hard to say whether that will help you debug this question. This environment variable enables CFNetwork diagnostics, which lets you see what’s going on internal to CFNetwork. If you don’t set it then you still get a bunch of logging. On the networking front that includes extensive DNS logging from

mDNSResponder

and a bunch of lower-level network logging from

libnetcore

(the private library used by CFNetwork for its on-the-wire activities; this is the same library that backs the new Network framework). That might help you understand this problem, or it might not. It kinda depends on what the actual problem is, and we don’t know that yet.

Share and Enjoy
—
Quinn “The Eskimo!”
Apple Developer Relations, Developer Technical Support, Core OS/Hardware

let myEmail = "eskimo" + "1" + "@apple.com"

[1] One major problem is that we can’t give you all log messages on the system because of privacy concerns, but a lot of the value in OSLog is that it lets you track activity as it crosses processes. For an example close to your heart, much of the internals of CFNetwork are implemented in separate daemons (DNS is done via

mDNSResponder

, authentication UI via

CFNetworkAgent

, cookies and caches via

nsurlstoraged

, background sessions via

nsurlsessiond

, and so on).

I have similar strange periodic timeouts in my app as Userbla

But what is different:

— I use NSURLSession’s shared instance which means no custom delegate code is involved.

— HTTP/1.1

— Timeout happens for a specific domain/ip address

— App restart fixes the issue

— I am able to reproduce the issue locally. Although it is hard and may take up to 1-2 hours sometimes

— Captured packet trace and network logs and opened a bug 48359240

— Requests are sent OK using the same code but if I create a new instance of NSURLSession

— The issue happens when the app was in the background for more than 10-15 minutes(?)
— Can’t reproduce the issue in a separate sample project, so not sure what exactly causes the issue

Hi sergeyne,

We’ve faced with a similar issue, had your bug is closed with some resolution?

Use case:

• Make a switch between wifi and 3G/4G;
• Moving to the background and foreground;

At some point, the user sees time out error for all requests. Only restart of the app helps.

eskimo,

Using «setenv(«CFNETWORK_DIAGNOSTICS», «3», 1);»

I’ve gathered the following.

default 19:54:56.119246 +0300 **** CFNetwork Diagnostics [3:37959] 18:54:56.116 {
 Protocol Enqueue: request GET https://***** HTTP/1.1
          Request:  {url = https://****, cs = 0x0}
          Message: GET https://**** HTTP/1.1
           Accept: application/json
     Content-Type: application/json
      X-Client-Id: 2.3.41 (18460)||Mozilla/5.0 (iPhone; CPU iPhone OS 12_2 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/15E148
  header: ***
  Accept-Language: en-us
header: ***
  Accept-Encoding: br, gzip, deflate
     header: ***
} [3:37959]
default 19:54:56.274545 +0300 bluetoothd Matched UUID *** for device ""
default 19:54:56.392140 +0300 *** TIC TCP Conn Cancel [518:0x282f57780]
default 19:54:56.392264 +0300 *** [C518 ***:443 tcp, url hash: e37a5a66, tls] cancel
default 19:54:56.392425 +0300 *** [C518 ***:443 tcp, url hash: e37a5a66, tls] cancelled

And then.

default 19:55:06.535110 +0300 *** CFNetwork Diagnostics [3:37960] 18:55:06.533 {
        Did Timeout: (null)
             Loader:  {url = https://***, cs = 0x0}
   Timeout Interval: 60.000 seconds
init to origin load: 0.000351071s
         total time: 60.1877s
        total bytes: 0
} [3:37960]

Do you have any clues about what we should look for do understand the reason for such behavior?
Thanks in advance.

Ok, I lost a lot of time investigeting similar issue.

In my case the problem was strange (bad?) firewall on the server. It was banning device when there was many (not so many) requests in short period of time.

I believe you can do easy test if you are facing similar issue.

1. Send a lot of (depends of firewall settings) requests in loop (let’s say 50 in 1 second).

2. Close/Kill app (this will close connections to server)

3. (OPTIONAL) Wait a while (lets say 60 seconds)

4. Start app again and try send request

If you now got timeout for all next requests, you probably have same issue and you should talk with sever guys.

PS: if you don’t have access to server you can give user info that he should restart wifi on device to quit that timeout loop. It could be last resort in some cases.

Hello,

Did you manage to solve this issue?

I am getting the following error only from Apple Review, never while testing on real devices myself (iOS 14.6)

Error Domain=NSURLErrorDomain Code=-1001 «The request timed out.» UserInfo={_kCFStreamErrorCodeKey=60, NSUnderlyingError=0x282a3b600 {Error Domain=kCFErrorDomainCFNetwork Code=-1001 «(null)» UserInfo={_kCFStreamErrorCodeKey=60, _kCFStreamErrorDomainKey=1}}, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask

When tried to access a URL link in iPhone 13( iOS 15.0 ) browser, getting “Error loading page, Domain NSURLErrorDomain, Error Code 1001, Description: The request timed out”. We are loading the same URL in webview in our iOS app. It is not working in the app also. Giving the same error

Using high speed Wifi and Cellular data. No connectivity issues. Verified speed of connectivity in this phone. Not getting this issue in any other iPhones/ iPads & Android mobiles. There the URL is loading fine within seconds

Same URL is accessible in Laptop and desktop computers in same network connectivity

Will there be any settings to edit or device specific issues that cause this?

Posting in case this helps anyone else. We were getting a lot of these timeouts after loading a bunch of image URLs. Our app would load ~100 images and then all future image requests would time out.

After lots of digging the fix was server side: we disabled the HTTP/3 (with QUIC) setting on our Cloudflare instance.

My issue causing -1001 timeout error was URLSessionConfiguration custom configuration. Once I set a default URL session configuration -1001 timeout errors disappeared.

**Notice, it did not cause the issue on a real device, only on iOS simulator. **

In situations like this, where users are reporting issues from the field but you can’t reproduce them, the weapon of choice is a sysdiagnose log. This includes a bunch of information from both CFNetwork and the underlying libnetcore (this is the internal name for the core implementation of the now-public Network framework).

You can learn more about sysdiagnose logs on our Bug Reporting > Profiles and Logs page.

Device logs show what look like typical timeout errors, occurring 60 seconds after initiating the requests:

FYI, error -2102 is an internal error

kCFStreamErrorRequestTimeout

, which isn’t any more informative.

Is there a way to log the resolved IP address that a particular URLSession task used, at the point of receiving the error?

No. IMO this would make a great addition to

NSURLSessionTaskTransactionMetrics

and if you agree I encourage you to file an
enhancement request explaining your rationale.

Please post your bug number, just for the record.

I think you’ll be able to get this information out of a sysdiagnose log, but I’d have to look at the log in depth to be sure.

Is it possible the «bad»

URLSession

is reusing a stale/dead persistent (keep-alive) connection, and everything on that socket is just timing out? What is the behaviour of connection reuse in these situations and under what circumstances will

URLSession

open a new connection?

Is this HTTP/1.1 or HTTP 2?

For HTTP 1.1 a timeout error on a specific request will close the connection used by that request because the nature of HTTP 1.1 means that it’s impossible to continue using that connection.

Is there a way to log exactly where in the lifetime of the request the

URLSession

task got to before it timed out?

I would’ve thought the task and transaction metrics would help here.

There is the

NSURLSessionTaskMetrics

API but it doesn’t look like there’s an easy way to correlate an event from

urlSession(_:task:didFinishCollecting:)

to a particular data task / request, so we’d have to log everything (maybe checking if response is null to detect an incomplete load) and correlate later.

I don’t understand this problem. That delegate callback gets the task via the

task

parameter. What more do you need for correlation purposes?

Is there a similar or related behaviour for timeouts, or when a connection looks dead?

I’m not sure. I will say that whatever retry logic available won’t kick in for POST requests. However, I don’t think that switching to GET makes sense. Something is blocking your entire session, so that completely new requests are also failing. In that situation it’s unlikely that an automatic retry would fair any better than the other requests you issue to your session.

Share and Enjoy
—
Quinn “The Eskimo!”
Apple Developer Relations, Developer Technical Support, Core OS/Hardware

let myEmail = "eskimo" + "1" + "@apple.com"

No. IMO this would make a great addition to

NSURLSessionTaskTransactionMetrics

and if you agree I encourage you to file an
enhancement request explaining your rationale.

Will do

Is this HTTP/1.1 or HTTP 2?

HTTP 2

I don’t understand this problem. That delegate callback gets the task via the

task

parameter. What more do you need for correlation purposes?

Sorry, disregard my previous comments, it looks like it has everything we need.

HTTP 2

OK, that opens up a bunch of possibilities, in that the HTTP 2 connection might be open but there’s something broken with its internal state machine (either on the client or the server). A CFNetwork diagnostic log is definitely the right next step here.

Share and Enjoy
—
Quinn “The Eskimo!”
Apple Developer Relations, Developer Technical Support, Core OS/Hardware

let myEmail = "eskimo" + "1" + "@apple.com"

Thanks.

45304558 for enhancements to NSURLSessionTaskMetrics / NSURLSessionTaskTransactionMetrics

A couple more followup questions:

To get CFNetwork diagnostics information from devices in the wild, am I correct in thinking we need to first setenv(«CFNETWORK_DIAGNOSTICS», «3», 1); in main() as per https://developer.apple.com/library/archive/qa/qa1887/_index.html (and probably put this behind some kind of remote flag or Settings.app setting to avoid doing it for all our users), then have the appropriate users install the profile etc. from https://developer.apple.com/bug-reporting/profiles-and-logs/?name=sysdiagnose&platform=ios and capture a sysdiagnose and send it to us?

Without setting the env var will there be anything useful in a sysdiagnose, or is the CFNETWORK_DIAGNOSTICS where all/most of the interesting stuff comes from?

Also, is there a way to capture the CFNetwork diagnostic os_log output from within our app/process, so we could include it directly into our application logs which we can upload automatically? Or can it only be accessed via Analytics->… / Console.app?

Also, is there a way to capture the CFNetwork diagnostic os_log output from within our app/process …

No. There are numerous difficulties in making that work [1] but I realise that it’d be a super-useful feature so don’t let that stop you from filing an enhancement request describing your requirements

Please post your bug number, just for the record.

To get CFNetwork diagnostics information from devices in the wild, am I correct in thinking we need to first

setenv("CFNETWORK_DIAGNOSTICS", "3", 1);

in

main()

…

Correct.

and probably put this behind some kind of remote flag or Settings.app setting to avoid doing it for all our users

If you put this in a production build, make sure that the UI informs the user of the privacy risks involved in enabling it.

then have the appropriate users install the profile

That step is not necessary.

capture a sysdiagnose and send it to us?

Yes.

Without setting the env var will there be anything useful in a sysdiagnose … ?

Yes, although it’s hard to say whether that will help you debug this question. This environment variable enables CFNetwork diagnostics, which lets you see what’s going on internal to CFNetwork. If you don’t set it then you still get a bunch of logging. On the networking front that includes extensive DNS logging from

mDNSResponder

and a bunch of lower-level network logging from

libnetcore

(the private library used by CFNetwork for its on-the-wire activities; this is the same library that backs the new Network framework). That might help you understand this problem, or it might not. It kinda depends on what the actual problem is, and we don’t know that yet.

Share and Enjoy
—
Quinn “The Eskimo!”
Apple Developer Relations, Developer Technical Support, Core OS/Hardware

let myEmail = "eskimo" + "1" + "@apple.com"

[1] One major problem is that we can’t give you all log messages on the system because of privacy concerns, but a lot of the value in OSLog is that it lets you track activity as it crosses processes. For an example close to your heart, much of the internals of CFNetwork are implemented in separate daemons (DNS is done via

mDNSResponder

, authentication UI via

CFNetworkAgent

, cookies and caches via

nsurlstoraged

, background sessions via

nsurlsessiond

, and so on).

I have similar strange periodic timeouts in my app as Userbla

But what is different:

— I use NSURLSession’s shared instance which means no custom delegate code is involved.

— HTTP/1.1

— Timeout happens for a specific domain/ip address

— App restart fixes the issue

— I am able to reproduce the issue locally. Although it is hard and may take up to 1-2 hours sometimes

— Captured packet trace and network logs and opened a bug 48359240

— Requests are sent OK using the same code but if I create a new instance of NSURLSession

— The issue happens when the app was in the background for more than 10-15 minutes(?)
— Can’t reproduce the issue in a separate sample project, so not sure what exactly causes the issue

Hi sergeyne,

We’ve faced with a similar issue, had your bug is closed with some resolution?

Use case:

• Make a switch between wifi and 3G/4G;
• Moving to the background and foreground;

At some point, the user sees time out error for all requests. Only restart of the app helps.

eskimo,

Using «setenv(«CFNETWORK_DIAGNOSTICS», «3», 1);»

I’ve gathered the following.

default 19:54:56.119246 +0300 **** CFNetwork Diagnostics [3:37959] 18:54:56.116 {
 Protocol Enqueue: request GET https://***** HTTP/1.1
          Request:  {url = https://****, cs = 0x0}
          Message: GET https://**** HTTP/1.1
           Accept: application/json
     Content-Type: application/json
      X-Client-Id: 2.3.41 (18460)||Mozilla/5.0 (iPhone; CPU iPhone OS 12_2 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/15E148
  header: ***
  Accept-Language: en-us
header: ***
  Accept-Encoding: br, gzip, deflate
     header: ***
} [3:37959]
default 19:54:56.274545 +0300 bluetoothd Matched UUID *** for device ""
default 19:54:56.392140 +0300 *** TIC TCP Conn Cancel [518:0x282f57780]
default 19:54:56.392264 +0300 *** [C518 ***:443 tcp, url hash: e37a5a66, tls] cancel
default 19:54:56.392425 +0300 *** [C518 ***:443 tcp, url hash: e37a5a66, tls] cancelled

And then.

default 19:55:06.535110 +0300 *** CFNetwork Diagnostics [3:37960] 18:55:06.533 {
        Did Timeout: (null)
             Loader:  {url = https://***, cs = 0x0}
   Timeout Interval: 60.000 seconds
init to origin load: 0.000351071s
         total time: 60.1877s
        total bytes: 0
} [3:37960]

Do you have any clues about what we should look for do understand the reason for such behavior?
Thanks in advance.

Ok, I lost a lot of time investigeting similar issue.

In my case the problem was strange (bad?) firewall on the server. It was banning device when there was many (not so many) requests in short period of time.

I believe you can do easy test if you are facing similar issue.

1. Send a lot of (depends of firewall settings) requests in loop (let’s say 50 in 1 second).

2. Close/Kill app (this will close connections to server)

3. (OPTIONAL) Wait a while (lets say 60 seconds)

4. Start app again and try send request

If you now got timeout for all next requests, you probably have same issue and you should talk with sever guys.

PS: if you don’t have access to server you can give user info that he should restart wifi on device to quit that timeout loop. It could be last resort in some cases.

Hello,

Did you manage to solve this issue?

I am getting the following error only from Apple Review, never while testing on real devices myself (iOS 14.6)

Error Domain=NSURLErrorDomain Code=-1001 «The request timed out.» UserInfo={_kCFStreamErrorCodeKey=60, NSUnderlyingError=0x282a3b600 {Error Domain=kCFErrorDomainCFNetwork Code=-1001 «(null)» UserInfo={_kCFStreamErrorCodeKey=60, _kCFStreamErrorDomainKey=1}}, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask

When tried to access a URL link in iPhone 13( iOS 15.0 ) browser, getting “Error loading page, Domain NSURLErrorDomain, Error Code 1001, Description: The request timed out”. We are loading the same URL in webview in our iOS app. It is not working in the app also. Giving the same error

Using high speed Wifi and Cellular data. No connectivity issues. Verified speed of connectivity in this phone. Not getting this issue in any other iPhones/ iPads & Android mobiles. There the URL is loading fine within seconds

Same URL is accessible in Laptop and desktop computers in same network connectivity

Will there be any settings to edit or device specific issues that cause this?

Posting in case this helps anyone else. We were getting a lot of these timeouts after loading a bunch of image URLs. Our app would load ~100 images and then all future image requests would time out.

After lots of digging the fix was server side: we disabled the HTTP/3 (with QUIC) setting on our Cloudflare instance.

My issue causing -1001 timeout error was URLSessionConfiguration custom configuration. Once I set a default URL session configuration -1001 timeout errors disappeared.

**Notice, it did not cause the issue on a real device, only on iOS simulator. **

Windows,

Windows 10

Posted on Oct 11, 2021 8:47 AM

II’ve been working on adding in-app purchases and was able to create and test in-app purchases using Store Kit.

Now I am unable to successfully complete any transactions and instead am getting only transactions with transactionState SKPaymentTransactionStateFailed.

The transaction.error.code is -1001 and the transaction.error.localizedDescription is «Cannot connect to iTunes Store»!

I have tried removing all products from iTunesConnect, and rebuilt them using different identifiers but that did not help. I have also tried using the App Store app to really connect to the real App Store and download some apps so I do have connectivity. Finally, I have visited the Settings:Store app to make sure I am signed out of my normal app store account.

asked Jan 18, 2012 at 10:49

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Verified solution

There are many errors that can occur when you try to use Apple iTunes on your computer or when you try to access the program’s features. One of the most common errors is Apple iTunes Error 1001 which occurs when you try to access the program’s features such as playlists or add songs to your library. This error can be annoying and frustrating because you cannot access the program properly or because you cannot add songs properly to your library.

The problem can be caused by an issue with the program itself or it can be caused by a network error or a server error. You might also encounter this error if your computer is infected with malware. To fix this error, you need to try a few solutions.

First of all, updating your Mac or PC can resolve the issue for many users. Sometimes, the iTunes updates are necessary to fix security problems, which makes it a good idea to update the software periodically. You can find all the iTunes updates on Apple’s website.

When the error occurs, you can also perform a system check to find out if there is any problem with your Mac or PC. Put your iOS device into your computer’s USB port. Do not put it in a USB hub or USB keyboard. If you still see the error alert, try switching out the cable that you are using. You can also try to run an antivirus software on your computer and see if it finds any problems. You can also run a disk utility to check the disk space and see if there is any problem with your hard drive.

Lastly, another solution you can try is to contact the Customer Service to solve this error. You can try contacting them through their customer support number or their website. The customer support will usually ask you to send them the error code that is appearing on your screen. They will tell you what to do next for your problem and give another solution.

Check the server status of Apple