Сервер ошибка 401

Появление сообщения об ошибке 401 Unauthorized Error («отказ в доступе») при открытии страницы сайта означает неверную авторизацию или аутентификацию пользователя на стороне сервера при обращении к определенному url-адресу. Чаще всего она возникает при ошибочном вводе имени и/или пароля посетителем ресурса при входе в свой аккаунт. Другой причиной являются неправильные настройки, допущенные при администрировании web-ресурса. Данная ошибка отображается в браузере в виде отдельной страницы с соответствующим описанием. Некоторые разработчики интернет-ресурсов, в особенности крупных порталов, вводят собственную дополнительную кодировку данного сбоя:

• 401 Unauthorized;
• Authorization Required;
• HTTP Error 401 – Ошибка авторизации.

Попробуем разобраться с наиболее распространенными причинами возникновения данной ошибки кода HTTP-соединения и обсудим способы их решения.

Причины появления ошибки сервера 401 и способы ее устранения на стороне пользователя

При доступе к некоторым сайтам (или отдельным страницам этих сайтов), посетитель должен пройти определенные этапы получения прав:

1. Идентификация – получение вашей учетной записи («identity») по username/login или email.
2. Аутентификация («authentic») – проверка того, что вы знаете пароль от этой учетной записи.
3. Авторизация – проверка вашей роли (статуса) в системе и решение о предоставлении доступа к запрошенной странице или ресурсу на определенных условиях.

Большинство пользователей сохраняют свои данные по умолчанию в истории браузеров, что позволяет быстро идентифицироваться на наиболее часто посещаемых страницах и синхронизировать настройки между устройствами. Данный способ удобен для серфинга в интернете, но может привести к проблемам с безопасностью доступа к конфиденциальной информации. При наличии большого количества авторизованных регистрационных данных к различным сайтам используйте надежный мастер-пароль, который закрывает доступ к сохраненной в браузере информации.

Наиболее распространенной причиной появления ошибки с кодом 401 для рядового пользователя является ввод неверных данных при посещении определенного ресурса. В этом и других случаях нужно попробовать сделать следующее:

1. Проверьте в адресной строке правильность написания URL. Особенно это касается перехода на подстраницы сайта, требующие авторизации. Введите правильный адрес. Если переход на страницу осуществлялся после входа в аккаунт, разлогинитесь, вернитесь на главную страницу и произведите повторный вход с правильными учетными данными.
2. При осуществлении входа с сохраненными данными пользователя и появлении ошибки сервера 401 проверьте их корректность в соответствующих настройках данного браузера. Возможно, авторизационные данные были вами изменены в другом браузере. Также можно очистить кэш, удалить cookies и повторить попытку входа. При удалении истории браузера или очистке кэша потребуется ручное введение логина и пароля для получения доступа. Если вы не помните пароль, пройдите процедуру восстановления, следуя инструкциям.
3. Если вы считаете, что вводите правильные регистрационные данные, но не можете получить доступ к сайту, обратитесь к администратору ресурса. В этом случае лучше всего сделать скриншот проблемной страницы.
4. Иногда блокировка происходит на стороне провайдера, что тоже приводит к отказу в доступе и появлению сообщения с кодировкой 401. Для проверки можно попробовать авторизоваться на том же ресурсе с альтернативного ip-адреса (например, используя VPN). При подтверждении блокировки трафика свяжитесь с провайдером и следуйте его инструкциям.

Некоторые крупные интернет-ресурсы с большим количеством подписчиков используют дополнительные настройки для обеспечения безопасности доступа. К примеру, ваш аккаунт может быть заблокирован при многократных попытках неудачной авторизации. Слишком частые попытки законнектиться могут быть восприняты как действия бота. В этом случае вы увидите соответствующее сообщение, но можете быть просто переадресованы на страницу с кодом 401. Свяжитесь с администратором сайта и решите проблему.

Иногда простая перезагрузка проблемной страницы, выход из текущей сессии или использование другого веб-браузера полностью решают проблему с 401 ошибкой авторизации.

Устранение ошибки 401 администратором веб-ресурса 

Для владельцев сайтов, столкнувшихся с появлением ошибки отказа доступа 401, решить ее порою намного сложнее, чем обычному посетителю ресурса. Есть несколько рекомендаций, которые помогут в этом:

• Обращение в службу поддержки хостинга сайта. Как и в случае возникновения проблем с провайдером, лучше всего подробно описать последовательность действий, приведших к появлению ошибки 401, приложить скриншот.
• При отсутствии проблем на стороне хостинг-провайдера можно внести следующие изменения в настройки сайта с помощью строки Disallow:/адрес проблемной страницы. Запретить индексацию страницам с ошибкой в «rоbоts.txt», после чего добавить в файл «.htассеss» строку такого типа:

Redirect 301 /oldpage.html http://site.com/newpage.html.

Где в поле /oldpage.html прописывается адрес проблемной страницы, а в http://site.com/newpage.html адрес страницы авторизации.

Таким образом вы перенаправите пользователей со всех страниц, которые выдают ошибку 401, на страницу начальной авторизации.

• Если после выполнения предыдущих рекомендаций пользователи при попытках авторизации все равно видят ошибку 401, то найдите на сервере файл «php.ini» и увеличьте время жизни сессии, изменив значения следующих параметров: «session.gc_maxlifetime» и «session.cookie_lifetime» на 1440 и 0 соответственно.
• Разработчики веб-ресурсов могут использовать более сложные методы авторизации и аутентификации доступа для создания дополнительной защиты по протоколу HTTP. Если устранить сбой простыми методами администрирования не удается, следует обратиться к специалистам, создававшим сайт, для внесения соответствующих изменений в код.

Хотя ошибка 401 и является проблемой на стороне клиента, ошибка пользователя на стороне сервера может привести к ложному требованию входа в систему. К примеру, сетевой администратор разрешит аутентификацию входа в систему всем пользователям, даже если это не требуется. В таком случае сообщение о несанкционированном доступе будет отображаться для всех, кто посещает сайт. Баг устраняется внесением соответствующих изменений в настройки.

Дополнительная информация об ошибке с кодом 401

Веб-серверы под управлением Microsoft IIS могут предоставить дополнительные данные об ошибке 401 Unauthorized в виде второго ряда цифр:

• 401, 1 – войти не удалось;
• 401, 2 – ошибка входа в систему из-за конфигурации сервера;
• 401, 3 – несанкционированный доступ из-за ACL на ресурс;
• 401, 501 – доступ запрещен: слишком много запросов с одного и того же клиентского IP; ограничение динамического IP-адреса – достигнут предел одновременных запросов и т.д.

Более подробную информацию об ошибке сервера 401 при использовании обычной проверки подлинности для подключения к веб-узлу, который размещен в службе MS IIS, смотрите здесь. 

Следующие сообщения также являются ошибками на стороне клиента и относятся к 401 ошибке:

• 400 Bad Request; 
• 403 Forbidden; 
• 404 Not Found;
• 408 Request Timeout.

Как видим, появление ошибки авторизации 401 Unauthorized не является критичным для рядового посетителя сайта и чаще всего устраняется самыми простыми способами. В более сложной ситуации оказываются администраторы и владельцы интернет-ресурсов, но и они в 100% случаев разберутся с данным багом путем изменения настроек или корректировки html-кода с привлечением разработчика сайта. 

From Wikipedia, the free encyclopedia

This is a list of Hypertext Transfer Protocol (HTTP) response status codes. Status codes are issued by a server in response to a client’s request made to the server. It includes codes from IETF Request for Comments (RFCs), other specifications, and some additional codes used in some common applications of the HTTP. The first digit of the status code specifies one of five standard classes of responses. The optional message phrases shown are typical, but any human-readable alternative may be provided, or none at all.

Unless otherwise stated, the status code is part of the HTTP standard (RFC 9110).

The Internet Assigned Numbers Authority (IANA) maintains the official registry of HTTP status codes.^[1]

All HTTP response status codes are separated into five classes or categories. The first digit of the status code defines the class of response, while the last two digits do not have any classifying or categorization role. There are five classes defined by the standard:

• 1xx informational response – the request was received, continuing process
• 2xx successful – the request was successfully received, understood, and accepted
• 3xx redirection – further action needs to be taken in order to complete the request
• 4xx client error – the request contains bad syntax or cannot be fulfilled
• 5xx server error – the server failed to fulfil an apparently valid request

1xx informational response

An informational response indicates that the request was received and understood. It is issued on a provisional basis while request processing continues. It alerts the client to wait for a final response. The message consists only of the status line and optional header fields, and is terminated by an empty line. As the HTTP/1.0 standard did not define any 1xx status codes, servers must not^{[note 1]} send a 1xx response to an HTTP/1.0 compliant client except under experimental conditions.

100 Continue

The server has received the request headers and the client should proceed to send the request body (in the case of a request for which a body needs to be sent; for example, a POST request). Sending a large request body to a server after a request has been rejected for inappropriate headers would be inefficient. To have a server check the request’s headers, a client must send Expect: 100-continue as a header in its initial request and receive a 100 Continue status code in response before sending the body. If the client receives an error code such as 403 (Forbidden) or 405 (Method Not Allowed) then it should not send the request’s body. The response 417 Expectation Failed indicates that the request should be repeated without the Expect header as it indicates that the server does not support expectations (this is the case, for example, of HTTP/1.0 servers).^[2]

101 Switching Protocols

The requester has asked the server to switch protocols and the server has agreed to do so.

102 Processing (WebDAV; RFC 2518)

A WebDAV request may contain many sub-requests involving file operations, requiring a long time to complete the request. This code indicates that the server has received and is processing the request, but no response is available yet.^[3] This prevents the client from timing out and assuming the request was lost. The status code is deprecated.^[4]

103 Early Hints (RFC 8297)

Used to return some response headers before final HTTP message.^[5]

2xx success

This class of status codes indicates the action requested by the client was received, understood, and accepted.^[1]

200 OK

Standard response for successful HTTP requests. The actual response will depend on the request method used. In a GET request, the response will contain an entity corresponding to the requested resource. In a POST request, the response will contain an entity describing or containing the result of the action.

201 Created

The request has been fulfilled, resulting in the creation of a new resource.^[6]

202 Accepted

The request has been accepted for processing, but the processing has not been completed. The request might or might not be eventually acted upon, and may be disallowed when processing occurs.

203 Non-Authoritative Information (since HTTP/1.1)

The server is a transforming proxy (e.g. a Web accelerator) that received a 200 OK from its origin, but is returning a modified version of the origin’s response.^[7][8]

204 No Content

The server successfully processed the request, and is not returning any content.

205 Reset Content

The server successfully processed the request, asks that the requester reset its document view, and is not returning any content.

206 Partial Content

The server is delivering only part of the resource (byte serving) due to a range header sent by the client. The range header is used by HTTP clients to enable resuming of interrupted downloads, or split a download into multiple simultaneous streams.

207 Multi-Status (WebDAV; RFC 4918)

The message body that follows is by default an XML message and can contain a number of separate response codes, depending on how many sub-requests were made.^[9]

208 Already Reported (WebDAV; RFC 5842)

The members of a DAV binding have already been enumerated in a preceding part of the (multistatus) response, and are not being included again.

226 IM Used (RFC 3229)

The server has fulfilled a request for the resource, and the response is a representation of the result of one or more instance-manipulations applied to the current instance.^[10]

3xx redirection

This class of status code indicates the client must take additional action to complete the request. Many of these status codes are used in URL redirection.^[1]

A user agent may carry out the additional action with no user interaction only if the method used in the second request is GET or HEAD. A user agent may automatically redirect a request. A user agent should detect and intervene to prevent cyclical redirects.^[11]

300 Multiple Choices

Indicates multiple options for the resource from which the client may choose (via agent-driven content negotiation). For example, this code could be used to present multiple video format options, to list files with different filename extensions, or to suggest word-sense disambiguation.

301 Moved Permanently

This and all future requests should be directed to the given URI.

302 Found (Previously «Moved temporarily»)

Tells the client to look at (browse to) another URL. The HTTP/1.0 specification (RFC 1945) required the client to perform a temporary redirect with the same method (the original describing phrase was «Moved Temporarily»),^[12] but popular browsers implemented 302 redirects by changing the method to GET. Therefore, HTTP/1.1 added status codes 303 and 307 to distinguish between the two behaviours.^[11]

303 See Other (since HTTP/1.1)

The response to the request can be found under another URI using the GET method. When received in response to a POST (or PUT/DELETE), the client should presume that the server has received the data and should issue a new GET request to the given URI.

304 Not Modified

Indicates that the resource has not been modified since the version specified by the request headers If-Modified-Since or If-None-Match. In such case, there is no need to retransmit the resource since the client still has a previously-downloaded copy.

305 Use Proxy (since HTTP/1.1)

The requested resource is available only through a proxy, the address for which is provided in the response. For security reasons, many HTTP clients (such as Mozilla Firefox and Internet Explorer) do not obey this status code.

306 Switch Proxy

No longer used. Originally meant «Subsequent requests should use the specified proxy.»

307 Temporary Redirect (since HTTP/1.1)

In this case, the request should be repeated with another URI; however, future requests should still use the original URI. In contrast to how 302 was historically implemented, the request method is not allowed to be changed when reissuing the original request. For example, a POST request should be repeated using another POST request.

308 Permanent Redirect

This and all future requests should be directed to the given URI. 308 parallel the behaviour of 301, but does not allow the HTTP method to change. So, for example, submitting a form to a permanently redirected resource may continue smoothly.

4xx client errors

This class of status code is intended for situations in which the error seems to have been caused by the client. Except when responding to a HEAD request, the server should include an entity containing an explanation of the error situation, and whether it is a temporary or permanent condition. These status codes are applicable to any request method. User agents should display any included entity to the user.

400 Bad Request

The server cannot or will not process the request due to an apparent client error (e.g., malformed request syntax, size too large, invalid request message framing, or deceptive request routing).

401 Unauthorized

Similar to 403 Forbidden, but specifically for use when authentication is required and has failed or has not yet been provided. The response must include a WWW-Authenticate header field containing a challenge applicable to the requested resource. See Basic access authentication and Digest access authentication. 401 semantically means «unauthorised», the user does not have valid authentication credentials for the target resource.

Some sites incorrectly issue HTTP 401 when an IP address is banned from the website (usually the website domain) and that specific address is refused permission to access a website.^{[citation needed]}

402 Payment Required

Reserved for future use. The original intention was that this code might be used as part of some form of digital cash or micropayment scheme, as proposed, for example, by GNU Taler,^[14] but that has not yet happened, and this code is not widely used. Google Developers API uses this status if a particular developer has exceeded the daily limit on requests.^[15] Sipgate uses this code if an account does not have sufficient funds to start a call.^[16] Shopify uses this code when the store has not paid their fees and is temporarily disabled.^[17] Stripe uses this code for failed payments where parameters were correct, for example blocked fraudulent payments.^[18]

403 Forbidden

The request contained valid data and was understood by the server, but the server is refusing action. This may be due to the user not having the necessary permissions for a resource or needing an account of some sort, or attempting a prohibited action (e.g. creating a duplicate record where only one is allowed). This code is also typically used if the request provided authentication by answering the WWW-Authenticate header field challenge, but the server did not accept that authentication. The request should not be repeated.

404 Not Found

The requested resource could not be found but may be available in the future. Subsequent requests by the client are permissible.

405 Method Not Allowed

A request method is not supported for the requested resource; for example, a GET request on a form that requires data to be presented via POST, or a PUT request on a read-only resource.

406 Not Acceptable

The requested resource is capable of generating only content not acceptable according to the Accept headers sent in the request. See Content negotiation.

407 Proxy Authentication Required

The client must first authenticate itself with the proxy.

408 Request Timeout

The server timed out waiting for the request. According to HTTP specifications: «The client did not produce a request within the time that the server was prepared to wait. The client MAY repeat the request without modifications at any later time.»

409 Conflict

Indicates that the request could not be processed because of conflict in the current state of the resource, such as an edit conflict between multiple simultaneous updates.

410 Gone

Indicates that the resource requested was previously in use but is no longer available and will not be available again. This should be used when a resource has been intentionally removed and the resource should be purged. Upon receiving a 410 status code, the client should not request the resource in the future. Clients such as search engines should remove the resource from their indices. Most use cases do not require clients and search engines to purge the resource, and a «404 Not Found» may be used instead.

411 Length Required

The request did not specify the length of its content, which is required by the requested resource.

412 Precondition Failed

The server does not meet one of the preconditions that the requester put on the request header fields.

413 Payload Too Large

The request is larger than the server is willing or able to process. Previously called «Request Entity Too Large» in RFC 2616.^[19]

414 URI Too Long

The URI provided was too long for the server to process. Often the result of too much data being encoded as a query-string of a GET request, in which case it should be converted to a POST request. Called «Request-URI Too Long» previously in RFC 2616.^[20]

415 Unsupported Media Type

The request entity has a media type which the server or resource does not support. For example, the client uploads an image as image/svg+xml, but the server requires that images use a different format.

416 Range Not Satisfiable

The client has asked for a portion of the file (byte serving), but the server cannot supply that portion. For example, if the client asked for a part of the file that lies beyond the end of the file. Called «Requested Range Not Satisfiable» previously RFC 2616.^[21]

417 Expectation Failed

The server cannot meet the requirements of the Expect request-header field.^[22]

418 I’m a teapot (RFC 2324, RFC 7168)

This code was defined in 1998 as one of the traditional IETF April Fools’ jokes, in RFC 2324, Hyper Text Coffee Pot Control Protocol, and is not expected to be implemented by actual HTTP servers. The RFC specifies this code should be returned by teapots requested to brew coffee.^[23] This HTTP status is used as an Easter egg in some websites, such as Google.com’s «I’m a teapot» easter egg.^[24][25][26] Sometimes, this status code is also used as a response to a blocked request, instead of the more appropriate 403 Forbidden.^[27][28]

421 Misdirected Request

The request was directed at a server that is not able to produce a response (for example because of connection reuse).

422 Unprocessable Entity

The request was well-formed but was unable to be followed due to semantic errors.^[9]

423 Locked (WebDAV; RFC 4918)

The resource that is being accessed is locked.^[9]

424 Failed Dependency (WebDAV; RFC 4918)

The request failed because it depended on another request and that request failed (e.g., a PROPPATCH).^[9]

425 Too Early (RFC 8470)

Indicates that the server is unwilling to risk processing a request that might be replayed.

426 Upgrade Required

The client should switch to a different protocol such as TLS/1.3, given in the Upgrade header field.

428 Precondition Required (RFC 6585)

The origin server requires the request to be conditional. Intended to prevent the ‘lost update’ problem, where a client GETs a resource’s state, modifies it, and PUTs it back to the server, when meanwhile a third party has modified the state on the server, leading to a conflict.^[29]

429 Too Many Requests (RFC 6585)

The user has sent too many requests in a given amount of time. Intended for use with rate-limiting schemes.^[29]

431 Request Header Fields Too Large (RFC 6585)

The server is unwilling to process the request because either an individual header field, or all the header fields collectively, are too large.^[29]

451 Unavailable For Legal Reasons (RFC 7725)

A server operator has received a legal demand to deny access to a resource or to a set of resources that includes the requested resource.^[30] The code 451 was chosen as a reference to the novel Fahrenheit 451 (see the Acknowledgements in the RFC).

5xx server errors

The server failed to fulfil a request.

Response status codes beginning with the digit «5» indicate cases in which the server is aware that it has encountered an error or is otherwise incapable of performing the request. Except when responding to a HEAD request, the server should include an entity containing an explanation of the error situation, and indicate whether it is a temporary or permanent condition. Likewise, user agents should display any included entity to the user. These response codes are applicable to any request method.

500 Internal Server Error

A generic error message, given when an unexpected condition was encountered and no more specific message is suitable.

501 Not Implemented

The server either does not recognize the request method, or it lacks the ability to fulfil the request. Usually this implies future availability (e.g., a new feature of a web-service API).

502 Bad Gateway

The server was acting as a gateway or proxy and received an invalid response from the upstream server.

503 Service Unavailable

The server cannot handle the request (because it is overloaded or down for maintenance). Generally, this is a temporary state.^[31]

504 Gateway Timeout

The server was acting as a gateway or proxy and did not receive a timely response from the upstream server.

505 HTTP Version Not Supported

The server does not support the HTTP version used in the request.

506 Variant Also Negotiates (RFC 2295)

Transparent content negotiation for the request results in a circular reference.^[32]

507 Insufficient Storage (WebDAV; RFC 4918)

The server is unable to store the representation needed to complete the request.^[9]

508 Loop Detected (WebDAV; RFC 5842)

The server detected an infinite loop while processing the request (sent instead of 208 Already Reported).

510 Not Extended (RFC 2774)

Further extensions to the request are required for the server to fulfil it.^[33]

511 Network Authentication Required (RFC 6585)

The client needs to authenticate to gain network access. Intended for use by intercepting proxies used to control access to the network (e.g., «captive portals» used to require agreement to Terms of Service before granting full Internet access via a Wi-Fi hotspot).^[29]

Unofficial codes

The following codes are not specified by any standard.

419 Page Expired (Laravel Framework)

Used by the Laravel Framework when a CSRF Token is missing or expired.

420 Method Failure (Spring Framework)

A deprecated response used by the Spring Framework when a method has failed.^[34]

420 Enhance Your Calm (Twitter)

Returned by version 1 of the Twitter Search and Trends API when the client is being rate limited; versions 1.1 and later use the 429 Too Many Requests response code instead.^[35] The phrase «Enhance your calm» comes from the 1993 movie Demolition Man, and its association with this number is likely a reference to cannabis.^{[citation needed]}

430 Request Header Fields Too Large (Shopify)

Used by Shopify, instead of the 429 Too Many Requests response code, when too many URLs are requested within a certain time frame.^[36]

450 Blocked by Windows Parental Controls (Microsoft)

The Microsoft extension code indicated when Windows Parental Controls are turned on and are blocking access to the requested webpage.^[37]

498 Invalid Token (Esri)

Returned by ArcGIS for Server. Code 498 indicates an expired or otherwise invalid token.^[38]

499 Token Required (Esri)

Returned by ArcGIS for Server. Code 499 indicates that a token is required but was not submitted.^[38]

509 Bandwidth Limit Exceeded (Apache Web Server/cPanel)

The server has exceeded the bandwidth specified by the server administrator; this is often used by shared hosting providers to limit the bandwidth of customers.^[39]

529 Site is overloaded

Used by Qualys in the SSLLabs server testing API to signal that the site can’t process the request.^[40]

530 Site is frozen

Used by the Pantheon Systems web platform to indicate a site that has been frozen due to inactivity.^[41]

598 (Informal convention) Network read timeout error

Used by some HTTP proxies to signal a network read timeout behind the proxy to a client in front of the proxy.^[42]

599 Network Connect Timeout Error

An error used by some HTTP proxies to signal a network connect timeout behind the proxy to a client in front of the proxy.

Internet Information Services

Microsoft’s Internet Information Services (IIS) web server expands the 4xx error space to signal errors with the client’s request.

440 Login Time-out

The client’s session has expired and must log in again.^[43]

449 Retry With

The server cannot honour the request because the user has not provided the required information.^[44]

451 Redirect

Used in Exchange ActiveSync when either a more efficient server is available or the server cannot access the users’ mailbox.^[45] The client is expected to re-run the HTTP AutoDiscover operation to find a more appropriate server.^[46]

IIS sometimes uses additional decimal sub-codes for more specific information,^[47] however these sub-codes only appear in the response payload and in documentation, not in the place of an actual HTTP status code.

nginx

The nginx web server software expands the 4xx error space to signal issues with the client’s request.^[48][49]

444 No Response

Used internally^[50] to instruct the server to return no information to the client and close the connection immediately.

494 Request header too large

Client sent too large request or too long header line.

495 SSL Certificate Error

An expansion of the 400 Bad Request response code, used when the client has provided an invalid client certificate.

496 SSL Certificate Required

An expansion of the 400 Bad Request response code, used when a client certificate is required but not provided.

497 HTTP Request Sent to HTTPS Port

An expansion of the 400 Bad Request response code, used when the client has made a HTTP request to a port listening for HTTPS requests.

499 Client Closed Request

Used when the client has closed the request before the server could send a response.

Cloudflare

Cloudflare’s reverse proxy service expands the 5xx series of errors space to signal issues with the origin server.^[51]

520 Web Server Returned an Unknown Error

The origin server returned an empty, unknown, or unexpected response to Cloudflare.^[52]

521 Web Server Is Down

The origin server refused connections from Cloudflare. Security solutions at the origin may be blocking legitimate connections from certain Cloudflare IP addresses.

522 Connection Timed Out

Cloudflare timed out contacting the origin server.

523 Origin Is Unreachable

Cloudflare could not reach the origin server; for example, if the DNS records for the origin server are incorrect or missing.

524 A Timeout Occurred

Cloudflare was able to complete a TCP connection to the origin server, but did not receive a timely HTTP response.

525 SSL Handshake Failed

Cloudflare could not negotiate a SSL/TLS handshake with the origin server.

526 Invalid SSL Certificate

Cloudflare could not validate the SSL certificate on the origin web server. Also used by Cloud Foundry’s gorouter.

527 Railgun Error

Error 527 indicates an interrupted connection between Cloudflare and the origin server’s Railgun server.^[53]

530

Error 530 is returned along with a 1xxx error.^[54]

AWS Elastic Load Balancer

Amazon’s Elastic Load Balancing adds a few custom return codes

460

Client closed the connection with the load balancer before the idle timeout period elapsed. Typically when client timeout is sooner than the Elastic Load Balancer’s timeout.^[55]

463

The load balancer received an X-Forwarded-For request header with more than 30 IP addresses.^[55]

464

Incompatible protocol versions between Client and Origin server.^[55]

561 Unauthorized

An error around authentication returned by a server registered with a load balancer. You configured a listener rule to authenticate users, but the identity provider (IdP) returned an error code when authenticating the user.^[55]

Caching warning codes (obsoleted)

The following caching related warning codes were specified under RFC 7234. Unlike the other status codes above, these were not sent as the response status in the HTTP protocol, but as part of the «Warning» HTTP header.^[56][57]

Since this «Warning» header is often neither sent by servers nor acknowledged by clients, this header and its codes were obsoleted by the HTTP Working Group in 2022 with RFC 9111.^[58]

110 Response is Stale

The response provided by a cache is stale (the content’s age exceeds a maximum age set by a Cache-Control header or heuristically chosen lifetime).

111 Revalidation Failed

The cache was unable to validate the response, due to an inability to reach the origin server.

112 Disconnected Operation

The cache is intentionally disconnected from the rest of the network.

113 Heuristic Expiration

The cache heuristically chose a freshness lifetime greater than 24 hours and the response’s age is greater than 24 hours.

199 Miscellaneous Warning

Arbitrary, non-specific warning. The warning text may be logged or presented to the user.

214 Transformation Applied

Added by a proxy if it applies any transformation to the representation, such as changing the content encoding, media type or the like.

299 Miscellaneous Persistent Warning

Same as 199, but indicating a persistent warning.

See also

• Custom error pages
• List of FTP server return codes
• List of HTTP header fields
• List of SMTP server return codes
• Common Log Format

Explanatory notes

References

External links

• «RFC 9110: HTTP Semantics and Content, Section 15 «Status Codes»«.
• Hypertext Transfer Protocol (HTTP) Status Code Registry at the Internet Assigned Numbers Authority
• MDN status code reference at mozilla.org

Occasionally, when you try to access a web page, you may stumble across the “401 Error Unauthorized Access”. Like other HTTP errors, there could be various causes. This article will outline the most common problems and how to fix them.

The HTTP status code “401 Unauthorized Access” is a client-side error, which indicates that the website’s server sends a “WWW-Authenticate” header response back to the visitor with a challenge. Since the visitor failed to provide valid authentication credentials for the target resource, access has been denied, and the error page has been loaded.

In other words, you get this error because you are trying to access a page protected by the server. The server requires the correct login details to grant you access. The exact error message may vary depending on your browser or the website’s hosting server. Other variations of the 401 error are:

• HTTP 401 Error – Unauthorized
• Access Denied
• Error 401 Unauthorized
• 401 Unauthorized
• 401 Authorization Required

Usually, when you visit a protected page, you will first see a login prompt. It will require a username and password.

To view the page, you need to provide the correct logins. If you cancel the prompt or provide incorrect credentials, you will see the message with the error. You can see an example of the error page below.

In many cases, the website owners intentionally protect the page’s URL with a password. They prefer that the page remains inaccessible for the general visitor until fully developed, or they want this page to be available to authorized users only.

What causes the “401 Error Unauthorized Access”?

Although the URL protection may be set by design, there are cases where the restriction is set unintentionally or caused by local issues from the visitor’s side. We will examine the most common causes below.

Expired browser cache or cookies

Modern browsers keep local cache and cookies in your device to improve the loading speed. However, if your browser’s cache is corrupted or expired, it may prevent you from accessing the page correctly, and the error “401 Unauthorized Access” may occur.

Incorrect URL

Another cause of the error page is an incorrect webpage URL. It may be an outdated page address or a misspelled URL.

Protected URL from the server

Many hosting providers offer the functionality to set password protection directly on the server. The login prompt may come from such protection specified in the hosting panel.

Plugin misconfiguration

Another common cause of restricted access is plugin functionality. For example, many security plugins for WordPress provide different options to limit or restrict access. If the plugin is misconfigured, it may prevent access by mistake or detect a legitimate visit as suspicious activity.

Restrictions in the .htaccess file of the site

Password protection may come from Apache directives in the website’s .htaccess file. The website owner may have set them previously and forgotten to remove them. The directives may have been added automatically by a plugin as well.

How to Fix the 401 Unauthorized Access?

Now that we listed the most common causes of the “401 Error Code”, we can explore the solutions.

Clear your browser cache and cookies

Corrupted and outdated browser cache and cookies can lead to unexpected behavior in your internet browsing. The “HTTP Error 401” is one of the possible results. Clearing your browser cache and cookies is recommended for troubleshooting the “401 Unauthorized” error as well as for most of the errors you encounter.

Below, you can see detailed instructions on how to clear the cache for various browsers and devices.

• How to clear cache and cookies in your browser?
• How to clear the cache in your iPhone or other iOS devices?
• How to clear the cache in your Android phone?

Clear your device’s DNS cache

Corrupted or outdated local DNS settings in your device are not a very common cause of the “401 HTTP Error”. Nonetheless, it is worth considering flushing the device’s DNS cache. Depending on the operating system (OS), the process is different.

For detailed instructions, check the following guides:

• How to flush the DNS cache in Windows?
• How to flush the DNS cache in Mac?
• How to flush the DNS cache in Linux?

Inspect the website URL

Carefully check the URL of the page in your browser’s address bar. You may see the “Error code 401” if you try to access an outdated or misspelled URL. It means that the URL is non-existent, and the server may return a server error “401 Unauthorized Access”.

Maybe you saved the page address in your browser, but the page address has been changed, or it has been deleted. To test further, open the website home page and check if there is a link to the page producing the “Unauthorized 401” error. If the page opens this way, check if the URL of the page is the same as the one that triggered the error.

Revise the web hosting’s security settings

If none of the solutions so far helped and you are the website owner, you may need to look closer into the security settings of the website. If you see the login prompt on the page and you don’t recognize it, the URL may be protected by the server.

To examine this possibility, open your hosting panel and check if there is a tool for setting password protection.
SiteGround users have the feature Protected URLs in Site Tools. For more information, read this guide on how to password-protect a URL.

To check its settings, open Site Tools for the website, navigate to the Security section, and open Protected URLs.

If the URL is protected, you will see it listed in the section Manage Protected URLs.

If this protection is not needed, you can delete it. Under the Actions column, select the Delete icon (trash bin). A popup will appear to confirm the action. Select Confirm to delete the URL protection.

If the protection was intended, but the logins are not accepted in the login prompt, you may have the wrong username or password. You can see the existing user for the protected URL in Manage Protection URLs under the column Users.

To make sure you have the correct user password, select the section USERS. In the USERS section, select the kebab menu under the column Actions. Select Change Password to reset the password.

Another possibility is that the protection was set with a user that was later deleted. The protection remains active, but since there is no existing user, the login prompt can not be completed.

When you open the section URLS in Protected URLs, there will be no assigned user.

To add a user to the URL, select the Manage Access button. You will see a popup window that allows you to add one of the existing users to the URL. Select the user from the drop-down menu Users and then press Confirm. If there is no existing user yet, you will be prompted to create one.

Reload the web page after the protection is deleted or the user and password are reset. The page should load properly if the protection is deleted. If you’ve kept the protection, test the user and password. After the logins are entered, you should load the page correctly.

Inspect the website’s .htaccess file

The hosting panel is not the only source of password protection. If it is not set in the hosting panel but the website still prompts a login, it may be forced by directives in its .htaccess file.

Perhaps you set the .htaccess code earlier, and you forgot about it, or it was added by a plugin.

To check if there are such directives, open the website’s folder from FTP or File Manager and inspect the .htaccess file.

SiteGround clients can use the respective Site Tools to review the .htaccess file. Navigate to the section Site and open File Manager.

In Site Tools, the root folder for your website is the website name/public_html. In our example, the website name is sg-testing.com. Hence, the root folder is sg-testing.com/public_html.

In this directory, find the file .htaccess, select it, and then choose Edit.

It will open the file in Editor mode and you can view the code.

In this example, the website’s protection is defined by the highlighted code:

AuthType Basic
AuthName "restricted area"
AuthUserFile /home/customer/www/sg-testing.com/public_html/.htpasswd
require valid-user

The protection’s login credentials are specified in the file .htpasswd. It contains the user name and the encrypted password.

If the protection is not intended, delete the code from the .htaccess file and confirm the changes with Save.

Deactivate the website’s security plugins

Another common cause of the error “401 Not Allowed” for WordPress sites is a misconfigured plugin. A security plugin may block visitors by mistake or force restrictions on specific pages.

To troubleshoot, you may consider disabling the plugins. Open your WordPress site dashboard, go to the Plugins section, then select Installed Plugins.

Look at the plugins’ description to find out which of your plugins provide security features.

Check the box for the plugin you wish to disable, then select Deactivate from the drop-down menu and hit Apply.

Test again if the page showing the “401 Error” message will now load correctly.

Sometimes, an ongoing error may prevent access to the dashboard. In such cases, you can disable all plugins for the website from Site Tools or its database.
Read the guides below for detailed instructions.

• How to disable WordPress plugins from Site Tools?
• How to disable WordPress plugins from the database?

After the plugins are disabled, you should be able to access the dashboard and activate the plugins one by one. When you enable the culprit, the error will most likely return.

If a plugin was the cause of the “Unauthorized Error 401”, contact its support to report the error or replace it with an alternative one.

Summary

Fixing the 401 unauthorized error may require investigation, but it is important to note that it is related to the security and protection settings of the websites.

This guide examined the common causes and how to fix the error “401 Access Denied”.

Another similar error related to restricted access is the HTTP Error 403. Read more about it in the following guide on what is 403 Forbidden Error and how to fix it.

For more information on the various HTTP codes, read this article on HTTP status codes explained.

Written By: Frances Banks