Shutting down firmware services esxi ошибка

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After upgrading one of my home lab servers to VMware ESXi 6.7 Update 3, I’ve got the following error when trying to boot:

Shutting down firmware services…

Page allocation error: Out of resources

Failed to shutdown the boot services.

Unrecoverable error

After changing the boot mode from UEFI to “legacy only” in the BIOS, the ESXi host booted without the error.

VMware has confirmed that this is a bug. There is VMware community thread (link) about this bug and two other workarounds. When there will be a permanent fix available is unclear at the moment.

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Article ID: 000030149

Content Type: Troubleshooting

Last Reviewed: 07/08/2021

Shutting down firmware services error when installing VMware ESXi* on Intel® NUC Kit NUC8i7HNK or Intel® NUC Kit NUC8i7HVK

Environment

VMWARE ESXI version: 5.5 or 6.5 or 6.7 with BIOS version 0049

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Summary

A BIOS update is required in order to install VMWARE ESXI on these Intel® NUC Kits.

Description

Error when trying to install VMWARE ESXI version: 5.5 or 6.5 or 6.7: Shutting down firmware services…»

Resolution

Update to the latest BIOS version for the Intel NUC.
Note: This download record provides options for updating the BIOS of Intel® NUC Kits NUC8i7HNK and NUC8i7HVK

Related Products

This article applies to 2 products

Intel® NUC Kit NUC8i7HNK

Intel® NUC Kit NUC8i7HVK

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I have exactly the same issue with the same error message.

I have ordered 2 Intel NUC8i7HNK models 2 weeks ago, have updated the BIOS to the latest version v49 and tried to install ESXi 6.5 and 6.7 on them, neither worked. I used the ISO image downloaded directly from VMware, and used Rufus 2.18 to create the boot USB. With ESXi 6.7, after the image loading screen, I got the same error message: «Shutting down firmware services…Using ‘simple offset’ UEFI RTS mapping policy», then nothing; with ESXi 6.5, there was even no image loading screen, after chosen boot from USB, the NUC would just reboot itself.

People from Raddit are saying that they have successfully installed ESXi 6.7 on the HVK model, but I did not have the chance to test it myself, I have spent AUD4000 on the 2 HNK models (each with 32GB RAM and 1TB M.2 SSD) and now just leave them there for nothing… It is really weird because the BIOS is exactly the same on both HNK and HVK model, it should work on either one as well. However, it is not the case…

More details of other people’s complains from Raddit:

https://www.reddit.com/r/intelnuc/comments/8iofop/gold_to_anyone_who_figures_out_how_to_install/ https://www.reddit.com/r/intelnuc/comments/8iofop/gold_to_anyone_who_figures_out_how_to_install/

Please, dear Intel developers, we need a new version of BIOS to install ESXi on the HNK model. Or if not needed, please let us know how to make it work…

Many thanks!!!

When i try to boot ESXi over UEFI PXE with default configuration load freeze with that message:

Shutting down firmware services...
Using 'simple offset' UEFI RTS mapping policy

The working fix for me, that i found in net:

  1. Boot installer via bootx64.efi with -U from ipxe
  2. Write norts=1 to /efi/boot.cfg

That fix it on all my servers: H3C, SuperMicro, HP

My configs:

boot.cfg

bootstate=0
title=Loading ESXi installer
timeout=5
prefix=http://<server>/os/esxi/7
kernel=b.b00
kernelopt=runweasel ks=http://<server>/os/esxi/7/ks.cfg
norts=1
modules=jumpstrt.gz --- useropts.gz --- features.gz --- k.b00 --- uc_intel.b00 --- uc_amd.b00 --- uc_hygon.b00 --- procfs.b00 --- vmx.v00 --- vim.v00 --- tpm.v00 --- sb.v00 --- s.v00 --- atlantic.v00 --- bnxtnet.v00 --- bnxtroce.v00 --- brcmfcoe.v00 --- brcmnvme.v00 --- elxiscsi.v00 --- elxnet.v00 --- i40enu.v00 --- iavmd.v00 --- icen.v00 --- igbn.v00 --- irdman.v00 --- iser.v00 --- ixgben.v00 --- lpfc.v00 --- lpnic.v00 --- lsi_mr3.v00 --- lsi_msgp.v00 --- lsi_msgp.v01 --- lsi_msgp.v02 --- mtip32xx.v00 --- ne1000.v00 --- nenic.v00 --- nfnic.v00 --- nhpsa.v00 --- nmlx4_co.v00 --- nmlx4_en.v00 --- nmlx4_rd.v00 --- nmlx5_co.v00 --- nmlx5_rd.v00 --- ntg3.v00 --- nvme_pci.v00 --- nvmerdma.v00 --- nvmxnet3.v00 --- nvmxnet3.v01 --- pvscsi.v00 --- qcnic.v00 --- qedentv.v00 --- qedrntv.v00 --- qfle3.v00 --- qfle3f.v00 --- qfle3i.v00 --- qflge.v00 --- rste.v00 --- sfvmk.v00 --- smartpqi.v00 --- vmkata.v00 --- vmkfcoe.v00 --- vmkusb.v00 --- vmw_ahci.v00 --- clusters.v00 --- crx.v00 --- elx_esx_.v00 --- btldr.v00 --- esx_dvfi.v00 --- esx_ui.v00 --- esxupdt.v00 --- tpmesxup.v00 --- weaselin.v00 --- loadesx.v00 --- lsuv2_hp.v00 --- lsuv2_in.v00 --- lsuv2_ls.v00 --- lsuv2_nv.v00 --- lsuv2_oe.v00 --- lsuv2_oe.v01 --- lsuv2_oe.v02 --- lsuv2_sm.v00 --- native_m.v00 --- qlnative.v00 --- vdfs.v00 --- vmware_e.v00 --- vsan.v00 --- vsanheal.v00 --- vsanmgmt.v00 --- tools.t00 --- xorg.v00 --- gc.v00 --- imgdb.tgz --- basemisc.tgz --- resvibs.tgz --- imgpayld.tgz
build=7.0.2-0.0.17867351
updated=0

iPXE item:

kernel nfs://${fog-ip}:/images/os/esxi/7/efi/boot/bootx64.efi -c nfs://${fog-ip}:/images/os/esxi/7/efi/boot/boot.cfg -U
boot || goto MENU

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