Mankind always seeks to optimize. The grounds of this aspiration are present everywhere, and brand household washing machines Speed Queen of the United States are no exception. The comfort of everyday use, special design and a wide range of models allows even the most demanding buyers to change their point of view on this kind of products. Troubleshooting system facilitates this. You can make yourself aware of it below. It will help to solve problems with breakdowns.
| Washer Symptom | Possible/Cause Solution |
|---|---|
| Load is Too Wet | • Wash load may be unbalanced. The washer may have limited the spin speed to prevent damage to the machine. Redistribute the load and run a Spin cycle. |
| • Load is too small. Add items to make full load. | |
| Wrong Water Temperature | • Make sure that the controls are properly set. |
| • Check fill hoses. Make sure hot faucet hose is connected to hot mixing valve (indicated with «H’ on the valve bracket) and cold faucet is connected to cold mixing valve (indicated with «C on the valve bracket). Make sure laundry room water heater is adjusted properly. | |
| • The Normal Eco cycle uses a colder water temperature. | |
| Control not responding to keypad selections | • Make sure Control Lock feature is off. If on. Control Lock light will be lit. |
| • Press and hold Signal Keypad for three seconds to turn off. | |
| Er. do on digital display | • The control senses that the door is open during a running cycle. |
| • Unplug the machine to clear this code. | |
| Er. dL on digital display | • The control senses that the door has unlocked during a running cycle. |
| • Unplug the machine to clear this code. | |
| Er. dr on digital display | • This code indicates that water is still in the washer at the end of the cycle. |
| • Check the drain hose and drain receptacle to make sure they are installed properly and not blocked. Foreign object trap in pump may be clogged. Clean the trap. Re- fer to Maintenance section. | |
| • Unplug the machine for 15 seconds to clear this code. | |
| Er. FL on digital display | • This code will appear if the washer has not reached the fill level after 30 minutes during a wash or rinse fill. Make sure hot and cold water faucets are turned on. |
| • Make sure that the fill hoses are not kinked or twisted. | |
| • Clean the screens in the water mixing valve and the filter screens located at the faucet end of the fill hoses. | |
| • Unplug the machine for 15 seconds to clear this code. | |
| Er. nF on digital display | • The washer has not filled to the proper water level. |
| No or very little change in water level has been sensed within 5 minutes of the current fill. Make sure hot and cold water faucets are turned on. | |
| • Make sure that the fill hoses are not kinked or twisted. | |
| • Clean the screens in the water mixing valve and the filter screens located at the faucet end of the fill hoses. | |
| • Unplug the machine for 15 seconds to clear this code. | |
| Er. OF on digital display | • This code indicates the washer has filled to the overflow level. |
| • The machine will begin to a ttempt to pump water out if the door is closed and locked. | |
| • Foreign object trap in pump may be clogged. Clean the trap. Re- fer to Maintenance section. | |
| • If the code does not clear, unplug the machine and call for serv- ice. | |
| Er. PS on digital display | • The control has detected trouble sensing the water fill level. Unplug the machine and call for service. |
| Er dU on digital display | • The control senses that the door will not unlock. |
| • Unplug the machine for three minutes to unlock the door. | |
| • If the code appears again, call for service. | |
| Er.dl on digital display | • This code indicates that the door has not locked. |
| • Make sure the door is closed all the way and try to start the cycle. | |
| • Open the door or unplug the machine to clear the code. | |
| • If this code continues, call for service. | |
| f r. ub on digital display | • This code indicates that the wash load was unbalanced. |
| • The unbalanced load may have limited the spin speed. Be sure to use proper load sizes. | |
| • Open the door or press the Power/Cancel keypad to clear this code. | |
| PF on digital display | • This code will be displayed If the control was in Delay Start Mode when a power failure occurred. |
| • The delayed start will be canceled. | |
| • Press the Power/Cancel Pad to clear the code. | |
| Er.SL on digital display | • This code will be displayed after a cycle for one minute, or until the Power/Cancel keypad is pressed, and indicates an over- sudsing condition. |
| • Laundry load may be oversudsing. Make sure you are using low sudsing, high efficiency (HE) detergent. If using non-HE deter- gent. use only 1 /2 of the detergent manufacturer’s recommen- ded amount. | |
| • Laundry load may be overloaded. Make sure you are using prop- er load sizes. | |
| 5r. cycle time remaining on digital display | • The control has detected an oversudsing condition and is run- ning a special routine to remove the excess suds. |
| Display | Description | Cause/Corrective Action |
|---|---|---|
| EI01 | Transmission Failure | Communication failure. Re-aim external device and try again. |
| EI02 | Time-out Error | |
| EI03 | Invalid Command Code | Communication successful, but the command was not valid for this machine type, or the control could not perform the command in its current mode of operation. Ensure data is for current machine type and control is in correct mode. |
| EI04 | Expecting Upload Request | Communication failure. Re-aim external device and try again. |
| EI05 | Invalid or Out-of-Range Data | The value in at least one of the programming options is invalid or out of range. Recheck the programming option’s value and try again. |
| EI09 | CRC-I6 Error | Communication failure. Re-aim external dcvicc and try again. |
| EIOA | Framing Error | |
| EIOC | Time-out Exceeded | |
| EIOE | Encryption Error | Communication error. Re-aim external dcvicc and try again. If the problem persists, check that the security codc is correct. |
| EIOF | Infra-red Disabled | Communication failure or infra-red is disabled. Manually enable infra-red on control or rc-aim external dcvicc and try again. |
| EFL | Fill Error | Programmed water level not reached within 10 minutes (or other programmed length of time) in any fill agitate cycle. End cycle. Power down machine to clear. |
| ESP | SPI Communications Error | Front End control cannot communicate with output board. Power down the machine, power up and try again. |
| EdL | Door Lock Error | Door docs not lock immcadiatcly upon closing (open and rcclosc door) or doesn’t unlock 5 scconds after cycle completion. Power down machine and retry. |
| Edo | Door Open Error | Control dctccts door open. Caused by pulling on door while locked or about to lock. Correct inoperative door locking system. End cycle. Power down machine to dear. |
| EUb | Unbalance Error | Unable to balance load. Redistribute load and run cycle. |
| door | Door Open Indicator | Door is not closed in Start Mode. If door is closed, check for improper wiring or faulty door switch. |
Speed Queen washing machines are some of the most durable on the market. Made with commercial-grade materials, they’re built to last for up to 25 years. But that doesn’t mean they are always fault-free.
If your Speed Queen washing machine shows an error code, it might be confusing. These usually show up as a combination of letters or blinking lights.
We’ll walk you through what the Speed Queen washer error codes mean and how to fix the problem at hand.
Key Takeaways
- Speed Queen washing machines are heavy-duty and durable, lasting up to 25 years.
- Error codes may appear as a combination of letters or blinking lights, indicating specific issues.
- Refer to the user manual or a guide to understand the error codes and troubleshoot the problem.
- If the issue persists or you cannot fix it at home, contact Speed Queen customer service for assistance.
- How to Read Speed Queen Error Codes
- Speed Queen Front Load Error Codes
- Speed Queen Top Load Error Codes
- How to Reset a Speed Queen Washer
- FAQs
- Fixing Speed Queen Problems
On the control panel, a combination of letters will light up. For instance, you might see ‘Er, do’ or ‘PR.’ Each code means a different thing.
However, on some models, you will see blinking lights. For example, the In Use Light might blink three times. Take note of the blinking lights and look them up in our guide or your user manual.
Speed Queen Front Load Error Codes
We’ll walk you through some common codes, explaining the issue and how you can try troubleshooting it yourself.
Code Er, do
- What It Means: The door is opened during the cycle.
- How to Fix It: Close the door and check that it locks. If it doesn’t lock, check for faults. Once cleared, turn the machine off and start the cycle again.
Code Er, dL
- What It Means: The door is unlocked during the cycle.
- How to Fix It: Open and close the door. Check that it locks. Unplug the machine, plug it back in and restart the cycle.
Code Er, dr
- What It Means: There is a drain error — the water is taking too long to drain, or there is still water in the machine after the spin cycle.
- How to Fix It: Check the drain hose and receptacle aren’t clogged. Check that both are correctly installed. If there is a clog, remove it and clean the trap. Unplug the machine for 15 seconds afterward.
Code Er, FL
- What It Means: The machine hasn’t reached the fill level after 30 minutes of a cycle.
- How to Fix It: Ensure that the water valves are on and that the hoses aren’t twisted or kinked. Clean the screens of the water mixing valve and the faucet end of the fill hoses. Then unplug the machine for 15 seconds.
Code Er, nF
- What It Means: The machine hasn’t filled to the correct water level, or there is no change in water level within five minutes of the current fill.
- How to Fix It: Ensure the hot and cold water taps are turned on and the hoses aren’t twisted. Clean the screens in the water mixing valve and the faucet end of the fill hoses. Then unplug the machine for 15 seconds.
Code Er, OF
- What It Means: The water is at the overflow level, and the machine is beginning to pump water out.
- How to Fix It: Check for clogs and remove any. Clean the traps. If this doesn’t work, unplug the machine and call Speed Queen for maintenance advice.
Code Er, PS
- What It Means: There is a pressure sensor error: the machine is having difficulty sensing the water fill level.
- How to Fix It: Check the wiring harness that goes from the user control to the pressure sensor. Replace it if it is damaged. You may need to replace the pressure sensor or user control. Let the water drain for 30 seconds, then unlock the door. Turn off the machine and call for maintenance if necessary.
Code Er, dU
- What It Means: The door will not unlock.
- How to Fix It: Unplug the machine and wait three minutes. Turn the machine back on and open the door.
Code Er, dl
- What It Means: The door is not locked.
- How to Fix It: Open and shut the door again, ensuring it’s closed all the way.
Code Er, ub
- What It Means: The wash load is unbalanced, and the spin speed is limited.
- How to Fix It: Manually rebalance the load, ensuring that the drum isn’t overfilled. Open the door and turn the machine off to clear the code. Restart the cycle.
Code PR
- What It Means: There is an issue with the pressure switch sequence. The pressure switch is in the wrong position.
- How to Fix It: Turn the machine off, unplug and try again. If that doesn’t work, the pressure switch may need replacing. Contact Speed Queen for assistance.
Code Er, SL
- What It Means: The machine is over-sudsing.
- How to Fix It: The Speed Queen washing machine error code will display for one minute. Let the cycle finish. In the future, ensure you are using a low-sudsing detergent that’s compatible with a high-efficiency machine if you have one. If it continues, use ½ the recommended amount of detergent. Ensure that you aren’t overfilling the machine.
Code Sr
- What It Means: The machine is over-sudsing.
- How to Fix It: Don’t do anything — the machine is running a specialized routine to remove excess suds.
Speed Queen Top Load Error Codes
If you have a top-loading machine, you will need to get familiar with the Speed Queen washer fault codes. These are blinking lights rather than letter codes. We’ll share common codes and how to fix the problem, but check your user manual in case your model is different.
Some Status Lights Flashing
- What It Means: The machine is about to indicate the error.
- How to Fix It: Decode the number of flashes. This will repeat with a pause between, then the sequence will show again. Check our list for advice on what each code means.
All Status Lights Flashing
- What It Means: The cause is unclear.
- How to Fix It: Unplug the machine for 15 seconds, then plug it back in. If the flashing lights continue, call customer service.
Wash, Spin Status
If the wash and spin lights flash twice, the issue is as listed below.
- What It Means: The maximum speed cannot be reached during the final spin. This is caused by an unbalanced load, too many suds, or slow draining.
- How to Fix It: Ensure that you don’t overfill the machine and the clothes are evenly distributed in the drum. Use the correct type of laundry detergent. Check for clogs in the drainage system.
Wash, Rinse Status Lights
The wash and rinse status lights will flash. Depending on the number of times this happens, it means a particular problem.
It Flashes Once
- What It means: There is a pressure sensor error.
- How to Fix It: Unplug the machine and call for maintenance advice.
It Flashes Twice
- What It Means: The water isn’t reaching the fill level after 30 minutes of a cycle. Or there is no water flow at all.
- How to Fix It: Ensure the hot and cold water faucets are on and kink-free. Clean the screens for both the water mixing valve and filter. Unplug the machine for 15 seconds, then restart the cycle.
It Flashes Three Times
- What It Means: The machine is over-sudsing.
- How to Fix It: Open the lid to clear the code. Next time you do a load of laundry, ensure you’re using a high-efficiency detergent. Don’t overfill the drum.
It’s On Continuously
- What It Means: There is still water in the machine at the end of the cycle, or there is an overflow.
- How to Fix It: Check that the drain hose and receptacle are correctly installed and free of clogs. If there is a blockage, remove it. Unplug the machine for 15 seconds, then restart the cycle. The machine will try to pump out excess water if there is an overflow. Let it do its thing, but if the code doesn’t go away, unplug the machine and call customer support.
Rinse, Lid Lock Status Lights
These error codes are lit up by the rinse and lid lock buttons. Depending on the number of flashes, it indicates a particular problem.
It Flashes Twice
- What It Means: There is a lid lock error; the lid has been unlocked during the cycle, or it wasn’t locked properly.
- How to Fix It: Unplug the machine and restart the cycle, ensuring the lid is shut and locked.
It Flashes Three Times
- What It Means: The lid is open during the cycle, or it has not locked.
- How to Fix It: Unplug the machine to clear the code. Restart the cycle, and don’t open the door during it. If it’s shut, check that it is locked properly.
How to Reset a Speed Queen Washer
If you have fixed your Speed Queen washing machine error code, but the display lights aren’t going away, you might need to reset the appliance. Perhaps the machine is making a random beeping noise, or it just won’t start.
Some Speed Queen machines have a reset button on the display panel. But if yours doesn’t, you’ll need to follow these instructions:
- Turn it off: Turn off the washing machine and unplug it.
- Wait: Wait for five minutes before plugging the machine back in.
- Press: Turn the machine on, and it should be reset. Use it as usual.
We don’t recommend doing this to override error codes. The code will come back since the problem hasn’t been fixed.
FAQs
What Does Er Mean on a Speed Queen Washer?
Er means error. It will display ‘er’ alongside another code to indicate the specific issue.
How Do You Force a Speed Queen Washer to Drain?
If your machine isn’t draining, you will need to do it manually. Check your user manual for specific instructions, but in general, this method should work:
- Turn off: Switch the machine off and unplug it.
- Detach: Detach the machine’s back panel.
- Set up a bucket: The drain hose is at the bottom of the machine. Set up a bucket to catch the water.
- Unclip: Loosen the clips that secure the drain hose.
- Empty: Remove the drain hose from the panel and empty it into the bucket.
- Clean: If you notice any clogs or blockages, clean them out. Pour clean hot water into the drum to remove the remaining gunk and debris.
- Plumbing snake: You may want to use a plumbing snake to remove blockages.
- Reassemble: Reassemble the machine and run a test cycle.
Does My Speed Queen Washer Have a Filter?
Yes — and you should check the filter screens are clean and undamaged every six months.
How Long Do Speed Queen Washers Last?
They are designed to last up to 10,400 loads, which is roughly 25 years. They manage this using ergonomic motors, a suspension system, and durable materials. These industrial and commercial washers need to be heavy-duty.
Does Speed Queen Have a 10 Year Warranty?
No — they occasionally offer a 10-year warranty. But in general, they offer a three-year warranty on parts and labor. They offer a five-year warranty on the cabinet assembly and the motor.
They offer a lifetime warranty on the stainless steel tub. On specific models, they offer a 15-year warranty on the transmission assembly.
Fixing Speed Queen Problems
Speed Queen machines are heavy-duty and highly durable. While we’re super impressed by the brand, it’s important to know the various Speed Queen washer diagnostic codes. When one pops up, you won’t need to panic.
Simply refer to this list to find out what’s happening with the machine and how to fix the problem. If you can’t fix it at home, hopefully, your machine is still under warranty, so you can access free repairs.
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No other laundry equipment is built tougher to last longer. And their machines are only the beginning. From their dedicated workforce to their top-rated distribution partners, no one is committed to clean like Speed Queen.
Dryer Error Codes
ERROR: Alrm
PROBLEM: Break In Alarm Door
FIX: Service door or coin vault switches.
ERROR: E:00
PROBLEM: General Error
FIX: Re-aim micro-wand and try again.
ERROR: E:01
PROBLEM: Proximity Error
FIX: Micro-wand is incorrectly aimed at infrared communicator. Re-aim micro-wand and try again.
ERROR: E:02
PROBLEM: IR Communication Disconnection
FIX: Micro-wand has been removed before communication complete. Re-aim micro-wand and try again.
ERROR: E:05
PROBLEM: Invalid Value Communication
FIX: This error occurs when an invalid codes has been downloaded from the micro-wand to the electronic control. Re-aim micro-wand and try again.
ERROR: E:07
PROBLEM: Inoperative Control
FIX: Replace control board.
ERROR: E:08
PROBLEM: Inoperative Control
FIX: Replace control board.
ERROR: E:09
PROBLEM: Proximity Error
FIX: Micro-wand has been removed before communication complete. Re-aim micro-wand and try again.
ERROR: E:0B
PROBLEM: IR Communication Disconnection
FIX: Micro-wand has been removed before communication complete. Re-aim micro-wand and try again.
ERROR: E:0C
PROBLEM: IR Communication Disconnection
FIX: Micro-wand has been removed before communication complete. Re-aim micro-wand and try again.
ERROR: E:0F
PROBLEM: IR Communication Programmed Off
FIX: Reprogram Infrared communicator on and manually enable IR on control. Re-aim micro-wand and try again.
ERROR: E:OP
PROBLEM: Open Temperature Sensor Error
FIX: Replace temperature sensor.
ERROR: E:SH
PROBLEM: Shorted Temperature Sensor Error
FIX: Replace temperature sensor.
ERROR: EC:00
PROBLEM: General Communication Error
FIX: Communication problem. Try card again.
ERROR: EC:02
PROBLEM: Time Out Error
FIX: Communication problem. Try card again.
ERROR: EC:03
PROBLEM: Invalid Command Code
FIX: Wrong machine type. Before downloading, ensure data is current for machine type.
ERROR: EC:05
PROBLEM: Invalid or Out-Of-Range Data
FIX: Wrong machine type. Before downloading, ensure data is current for machine type.
ERROR: EC:06
PROBLEM: Invalid Data Code
FIX: Wrong machine type. Card my need to be replaced. fore downloading, ensure data is current for machine type.
ERROR: EC:09
PROBLEM: Corrupted Data Error
FIX: Communication problem. Try card again.
ERROR: EC:0A
PROBLEM: Invalid Machine Type
FIX: Wrong machine type. Before downloading, ensure data is current for machine type.
ERROR: EC:19
PROBLEM: No Card Reader Communication
FIX: Power down unit and power back up to try again. If error persists, reader or control board is faulty.
ERROR: EC:20
PROBLEM: Unreadable Card
FIX: Clean chip card and card reader contacts. If error persists, card may be bad.
ERROR: EC:21
PROBLEM: Security ID Mismatch
FIX: Wrong card. Use card with correct security code.
ERROR: EC:22
PROBLEM: Site Code Mismatch
FIX: Wrong card. Use card with correct security code.
ERROR: EC:23
PROBLEM: Card Maximum Value Exceeded
FIX: Use card which does not exceed maximum value.
ERROR: EC:24
PROBLEM: Insufficient Memory On Card
FIX: Download card contents to PC and clear card for re-use.
ERROR: EC:25
PROBLEM: Card Reader Malfunction
FIX: Card reader may need to be replaced.
ERROR: EC:26
PROBLEM: Card Write Error
FIX: Try card again. If error persists, card may need to be replaced.
ERROR: EC:27
PROBLEM: Diagnostic Test Card Write Failure
FIX: Card reader may need to be replaced.
ERROR: EC:28
PROBLEM: Diagnostic Test Card Write Failure
FIX: Card reader may need to be replaced.
ERROR: EC:29
PROBLEM: Diagnostic Test Memory Test Failure
FIX: Card reader may need to be replaced.
ERROR: EC:2A
PROBLEM: Diagnostic Test Card Interface Failure
FIX: Card reader may need to be replaced.
ERROR: EC:2b
PROBLEM: Diagnostic Test Flash Failure
FIX: Card reader may need to be replaced.
ERROR: EC:2C
PROBLEM: Bad Biberon or Non-Biberon Device
FIX: Card reader may need to be replaced.
ERROR: EC:2d
PROBLEM: Firmware Update Failed S/W (Software) Not Intact
FIX: Card reader may need to be replaced.
ERROR: EC:2E
PROBLEM: Firmware Update Failed S/W (Software) Not Intact
FIX: Card reader may need to be replaced.
ERROR: EC:2F
PROBLEM: Firmware Updates, S/W Not Intact
FIX: Card reader may need to be replaced.
ERROR: EC:30
PROBLEM: Timeout Error
FIX: Card reader may need to be replaced.
ERROR: EC:31
PROBLEM: Hotlisted Card Inserted Into Reader
FIX: If card is hotlisted, control will destroy card.
ERROR: EC:50
PROBLEM: Loyalty Purse Read Error
FIX: Try card again. If error persists, card may need to be replaced.
ERROR: EC:56
PROBLEM: Loyalty Purse Write Error
FIX: Try card again. If error persists, card may need to be replaced.
ERROR: EI:00
PROBLEM: General Communication Error
FIX: Re-aim micro-wand and try again.
ERROR: EI:01
PROBLEM: Bad Transmission
FIX: Re-aim micro-wand and try again.
ERROR: EI:02
PROBLEM: Device Timeout
FIX: Re-aim micro-wand and try again.
ERROR: EI:03
PROBLEM: Invalid Command Code
FIX: Wrong machine type. Before downloading, ensure data is current for machine type.
ERROR: EI:04
PROBLEM: Expecting Upload Request
FIX: Re-aim micro-wand and try again.
ERROR: EI:05
PROBLEM: Invalid or Out-Of-Range Data
FIX: Wrong machine type. Before downloading, ensure data is current for machine type.
ERROR: EI:06
PROBLEM: Invalid Data Code
FIX: Wrong machine type. Before downloading, ensure data is current for machine type.
ERROR: EI:07
PROBLEM: Error Writing to RTC
FIX: Control may need to be replaced.
ERROR: EI:08
PROBLEM: Error Writing to EEPROM
FIX: Control may need to be replaced.
ERROR: EI:09
PROBLEM: CRC-16 Error
FIX: Re-aim micro-wand and try again.
ERROR: EI:0A
PROBLEM: Invalid Machine Type / Proximity Error
FIX: Wrong machine type. Before downloading, ensure data is current for machine type. Re-aim micro-wand and try again.
ERROR: EI:0F
PROBLEM: Invalid Wake-up of IR Disabled
FIX: Manually enable IF on control and re-aim micro-wand and try again.
ERROR: ERR / Err
PROBLEM: Coin Error
FIX: Check coin drop area and remove any obstruction.
ERROR: OFF
PROBLEM: Break Down In Alarm Shutdown Error
FIX: Service door or coin vault switches.
ERROR: OP
PROBLEM: Open Thermistor
FIX: Replace thermistor.
ERROR: Right Most Decimal Point Lit
PROBLEM: Network Communication Error
FIX: Wait for error to clear. If error does not clear within one minute, disconnect the power to the unit and then power back up. If error still persists, control network board may need to be replaced.
ERROR: SH
PROBLEM: Shorted Thermistor
FIX: Replace thermistor.
Washer Error Codes
CODE: Alrm
PROBLEM: Break In Alarm Door
FIX: Service door or coin vault switches.
CODE: door
PROBLEM: Door Open Indicator
FIX: Close door if open. If door is not open, check door switch for improper wiring.
CODE: E:00
PROBLEM: General Error
FIX: Re-aim micro-wand and try again.
CODE: E:01
PROBLEM: Proximity Error
FIX: Micro-wand is incorrectly aimed at infrared communicator. Re-aim micro-wand and try again.
CODE: E:02
PROBLEM: IR Communication Disconnection
FIX: Micro-wand has been removed before communication complete. Re-aim micro-wand and try again.
CODE: E:05
PROBLEM: Invalid Value Communication
FIX: This error occurs when an invalid codes has been downloaded from the micro-wand to the electronic control. Re-aim micro-wand and try again.
CODE: E:07
PROBLEM: Inoperative Control
FIX: Replace control board.
CODE: E:08
PROBLEM: Inoperative Control
FIX: Replace control board.
CODE: E:09
PROBLEM: Proximity Error
FIX: Micro-wand has been removed before communication complete. Re-aim micro-wand and try again.
CODE: E:0B
PROBLEM: IR Communication Disconnection
FIX: Micro-wand has been removed before communication complete. Re-aim micro-wand and try again.
CODE: E:0C
PROBLEM: IR Communication Disconnection
FIX: Micro-wand has been removed before communication complete. Re-aim micro-wand and try again.
CODE: E:0d
PROBLEM: Pressure Switch Error
FIX: Check fill and drain hoses for clogs or kinks and check electrical circuit. Replace in defective.
CODE: E:0F
PROBLEM: IR Communication Programmed Off
FIX: Reprogram Infrared communicator on and manually enable IR on control. Re-aim micro-wand and try again.
CODE: E:dF
PROBLEM: Drive Failure
FIX: Check motor and tachometer circuit open. Disconnect power and restart machine to reset.
CODE: E:dL
PROBLEM: Door Lock Error
FIX: Open and close door. Check door lock and switches.
CODE: E:dO
PROBLEM: Door Open During Running Cycle
FIX: Make sure door is properly closed. Check door lock and switches for defects.
CODE: E:dr
PROBLEM: Drain Error
FIX: Maximum drain time exceeded or water is still being detected at end of spin cycle.
CODE: E:FL
PROBLEM: Fill Error
FIX: Pressure switch fails to open in 30 minutes in any fill agitate cycle.
CODE: E:HT
PROBLEM: Heater Error
FIX: Replace bad heat circuit component.
CODE: E:OP
PROBLEM: Open Temperature Sensor Error
FIX: Replace temperature sensor.
CODE: E:Pr
PROBLEM: Pressure Switch Sequence Error
FIX: Replace pressure switch.
CODE: E:SH
PROBLEM: Shorted Temperature Sensor Error
FIX: Replace temperature sensor.
CODE: E:SP
PROBLEM: SPI Communication Error
FIX: This error is caused by transformer unplugged or wiring to motor control incorrect.
CODE: E:Ub
PROBLEM: Unbalance Error
FIX: Redistribute load and run cycle.
CODE: EC:00
PROBLEM: General Communication Error
FIX: Communication problem. Try card again.
CODE: EC:02
PROBLEM: Time Out Error
FIX: Communication problem. Try card again.
CODE: EC:03
PROBLEM: Invalid Command Code
FIX: Wrong machine type. Before downloading, ensure data is current for machine type.
CODE: EC:05
PROBLEM: Invalid or Out-Of-Range Data
FIX: Wrong machine type. Before downloading, ensure data is current for machine type.
CODE: EC:06
PROBLEM: Invalid Data Code
FIX: Wrong machine type. Card my need to be replaced. fore downloading, ensure data is current for machine type.
CODE: EC:09
PROBLEM: Corrupted Data Error
FIX: Communication problem. Try card again.
CODE: EC:0A
PROBLEM: Invalid Machine Type
FIX: Wrong machine type. Before downloading, ensure data is current for machine type.
CODE: EC:19
PROBLEM: No Card Reader Communication
FIX: Power down unit and power back up to try again. If error persists, reader or control board is faulty.
CODE: EC:20
PROBLEM: Unreadable Card
FIX: Clean chip card and card reader contacts. If error persists, card may be bad.
CODE: EC:21
PROBLEM: Security ID Mismatch
FIX: Wrong card. Use card with correct security code.
CODE: EC:22
PROBLEM: Site Code Mismatch
FIX: Wrong card. Use card with correct security code.
CODE: EC:23
PROBLEM: Card Maximum Value Exceeded
FIX: Use card which does not exceed maximum value.
CODE: EC:24
PROBLEM: Insufficient Memory On Card
FIX: Download card contents to PC and clear card for re-use.
CODE: EC:25
PROBLEM: Card Reader Malfunction
FIX: Card reader may need to be replaced.
CODE: EC:26
PROBLEM: Card Write Error
FIX: Try card again. If error persists, card may need to be replaced.
CODE: EC:27
PROBLEM: Diagnostic Test Card Write Failure
FIX: Card reader may need to be replaced.
CODE: EC:28
PROBLEM: Diagnostic Test Card Write Failure
FIX: Card reader may need to be replaced.
CODE: EC:29
PROBLEM: Diagnostic Test Memory Test Failure
FIX: Card reader may need to be replaced.
CODE: EC:2A
PROBLEM: Diagnostic Test Card Interface Failure
FIX: Card reader may need to be replaced.
CODE: EC:2b
PROBLEM: Diagnostic Test Flash Failure
FIX: Card reader may need to be replaced.
CODE: EC:2C
PROBLEM: Bad Biberon or Non-Biberon Device
FIX: Card reader may need to be replaced.
CODE: EC:2d
PROBLEM: Firmware Update Failed S/W (Software) Not Intact
FIX: Card reader may need to be replaced.
CODE: EC:2E
PROBLEM: Firmware Update Failed S/W (Software) Not Intact
FIX: Card reader may need to be replaced.
CODE: EC:2F
PROBLEM: Firmware Updates, S/W Not Intact
FIX: Card reader may need to be replaced.
CODE: EC:30
PROBLEM: Timeout Error
FIX: Card reader may need to be replaced.
CODE: EC:31
PROBLEM: Hotlisted Card Inserted Into Reader
FIX: If card is hotlisted, control will destroy card.
CODE: EC:50-
PROBLEM: Loyalty Purse Read Error
FIX: Try card again. If error persists, card may need to be replaced.
CODE: EC:56
PROBLEM: Loyalty Purse Write Error
FIX: Try card again. If error persists, card may need to be replaced.
CODE: EI:00
PROBLEM: General Communication Error
FIX: Re-aim micro-wand and try again.
CODE: EI:01
PROBLEM: Bad Transmission
FIX: Re-aim micro-wand and try again.
CODE: EI:02
PROBLEM: Device Timeout
FIX: Re-aim micro-wand and try again.
CODE: EI:03
PROBLEM: Invalid Command Code
FIX: Wrong machine type. Before downloading, ensure data is current for machine type.
CODE: EI:04
PROBLEM: Expecting Upload Request
FIX: Re-aim micro-wand and try again.
CODE: EI:05
PROBLEM: Invalid or Out-Of-Range Data
FIX: Wrong machine type. Before downloading, ensure data is current for machine type.
CODE: EI:-06
PROBLEM: Invalid Data Code
FIX: Wrong machine type. Before downloading, ensure data is current for machine type.
CODE: EI:07
PROBLEM: Error Writing to RTC
FIX: Control may need to be replaced.
CODE: EI:08
PROBLEM: Error Writing to EEPROM
FIX: Control may need to be replaced.
CODE: EI:09
PROBLEM: CRC-16 Error
FIX: Re-aim micro-wand and try again.
CODE: EI:0A
PROBLEM: Invalid Machine Type / Proximity Error
FIX: Wrong machine type. Before downloading, ensure data is current for machine type. Re-aim micro-wand and try again.
CODE: EI:0F
PROBLEM: Invalid Wake-up of IR Disabled
FIX: Manually enable IF on control and re-aim micro-wand and try again.
CODE: ERR / Err
PROBLEM: Coin Error
FIX: Check coin drop area and remove any obstruction.
CODE: OFF
PROBLEM: Break Down In Alarm Shutdown Error
FIX: Service door or coin vault switches.
CODE: Right Most Decimal Point Lit
PROBLEM: Network Communication Error
FIX: Wait for error to clear. If error does not clear within one minute, disconnect the power to the unit and then power back up. If error still persists, control network board may need to be replaced.
Product Reviews:
Updated on 11/05/2020: Three years ago I wrote a comment on this review pag
Updated on 11/05/2020: Three years ago I wrote a comment on this review page about my experience with Speed Queen washers. At that time my Speed Queen was 28 years old and had never had a repair. Its 31 years old now and is still working beautifully. No repairs yet. Id purchased it new in 1989 after having such a good experience with my previous machine which lasted seventeen years of heavy use and was god-knows-how-old when I paid $30.00 for it. I have no idea how good new Speed Queen machines are but Im certainly able to vouch for the older models.Original Review: I checked this site to see if the newer model Speed Queens are as good as the old ones. Kind of mixed reviews here so Im not sure what to think. Im not really in the market for a new washing machine — the one I have now is absolutely fine and has never had a repair — but you never know whats in the future. My current machine is 28 years old. My kids are out of the house now so it isnt used daily anymore but I still run it four times a week. Since they took phosphates out of laundry detergent I do notice a lower level of cleaning, but thats certainly not my washing machines fault. My previous machine was also a Speed Queen. I bought it used from a neighbor — had no idea of its age — and it ran seventeen years. And I was doing multiple loads in those days! So are the new ones as good? I doubt it. Hope I dont have to find out for a while!
Published: October 19, 2017
Source: consumeraffairs.com
Best Washer I have ever owned. Washes in 30 min. You can open the lid witho
Best Washer I have ever owned. Washes in 30 min. You can open the lid without pausing the washer. It does not lock!! YAY!! High end in pricing but worth every dime, great warranty. Covers everything. Heavy Duty! These are the kind of washers in laundromat so you know they are durable.
Published: May 19, 2020
Patricia of Waco, TX
Source: consumeraffairs.com
Best washer and dryer ever made — by far superior to any other on the marke
Best washer and dryer ever made — by far superior to any other on the market!! Reliable, dependable product — have had for more than 4 years with no service required. Would purchase another Speed Queen before any other on the market.
Published: May 22, 2020
Mary of Fond Du Lac, WI
Source: consumeraffairs.com
Agitator is too slow — doesnt clean clothes. Not enough depth on the fins o
Agitator is too slow — doesnt clean clothes. Not enough depth on the fins on agitator to move back and forth either. Spin cycle is too slow — some clothes are dripping wet and other clothes are too wet to put in dryer. I thought with a tall agitator, it would move back and forth quickly to actually get a clean wash. Some of my clothes have residue left.
Published: February 19, 2019
Anna Marie of Longview, TX
Source: consumeraffairs.com
I purchased this machine new in late June 2017. However, Monday, August 7,
I purchased this machine new in late June 2017. However, Monday, August 7, 2017 I put a load in the washer, it gets off-balance and I find my garage full of smoke. The repairman later informs me that a belt broke, wrapped itself around the pulley and broke that as well. Here I am 6 days later, brand new BROKEN washer in my garage next to the growing mountain of dirty linens and clothes. Speed Queen apparently feels little incentive to get the parts to us as the appliance store is still waiting for them to arrive. Wow, I would say this is exactly the circumstance I hoped to avoid by buying this so called reliable brand. Yet it couldnt even handle a small off balanced load. Never been so unhappy with a purchase.
Published: August 12, 2017
Twila of Palm Bay, FL
Source: consumeraffairs.com
TR3 and DR3 washer and dryer. Told the sale man we are farmers and get pret
TR3 and DR3 washer and dryer. Told the sale man we are farmers and get pretty dirty at times. He said Speed Queen without a doubt, which was the most expensive. Well it cant clean worth a **. Found out the drum and agitator are one and locked together, so no agitating. Just spins the drum back a forth. My pant legs come out dirty in the folds. Went as far as stapling, yes stapling the fold open and re-washing again. I find more dirt in the lint trap of the dryer then lint itself. Speed queen calls it gentle I call it **. Replaced it with a used dual agitator washing machine for 1/5th the cost and now just lint in the dryer and way, way, way cleaner clothes. The dryer has needed to be serviced twice with all this being less then a year old. Things get caught between the spinning drum and the seal and some load sensor turns the dryer off. Feel completely ripped off. Now Im going to sell it cheap and honestly cause cant stand seeing it sitting there unused.
Published: February 6, 2020
Christian of Surrey, BC
Source: consumeraffairs.com
We bought this because it was big and the salesman said it was reliable and
We bought this because it was big and the salesman said it was reliable and it fit our budget. So far so good. It seems to do a pretty good job cleaning our clothes. Our old washer and dryer were Maytag and they lasted 22 years and cleaned well. At the time we were buying new ones we needed something less expensive. They seem to be doing a good job.
Published: February 25, 2019
Patricia of Collegeville, PA
Source: consumeraffairs.com
I find when using the washer it is extremely noisy. My worst complaint is t
I find when using the washer it is extremely noisy. My worst complaint is that even using (1) king size sheet (not the full set) to wash, it comes out in a tied up knot. Its put in loosely. Its really bad if I put in the full set. What in the world is the agitator doing?
Published: March 6, 2019
Janice of Medford, NJ
Source: consumeraffairs.com
Ive had this Speed Queen front loader washer for almost ten years. It has n
Ive had this Speed Queen front loader washer for almost ten years. It has never broken down or needed any parts replaced or repaired. I do at least two loads a day and some are heavy towels and sheets. If you want a reliable, energy efficient machine that takes in large loads and gets it done — this is the machine for you!
Published: May 28, 2020
Pamala of Tracy, CA
Source: consumeraffairs.com
After trying to find this washer in stock for months I finally found one…
After trying to find this washer in stock for months I finally found one… They had just received 3 and had 2 people on their way to get one… We jumped in our truck to go purchase one and was the first ones there (an hour away) got it in place and I have been washing everything in site… After going through 5 sets of front loaders of various brands.. GE, Whirlpool, Kenmore, Maytag and LG… what a relief to have a machine that finally gets the clothes clean… I can pre-soak and everything comes out so clean… very basic controls (which is a nice change). We are very impressed with this machine and the quality. Waiting on the matching dryer to come in… But I couldnt be happier with this washer.
Published: November 15, 2021
Christie of Bonne Terre, MO
Source: consumeraffairs.com
I purchased a Speed Queen washer and dryer set costing $1500. Reviews were
I purchased a Speed Queen washer and dryer set costing $1500. Reviews were great and thats how I made my choice. After installing the dryer, it never worked — would shut off after 3 minutes. After calls to the retailer and to Speed Queen, I was given, by Speed Queen, the names of 4 service technicians to call to service the dryer, all of whom refused. Speed Queen referred me back to the retailer and said to tell the retailer to contact their distributor. The distributor said they do not offer repair service. The retailer replaced the dryer. New dryer works great. I used the washer 4 times. The 4th time it would not agitate, spin or empty the water. I had to wring out the load of laundry by hand and suck the standing water out with a shop vac, taking about 12 trips to empty it. I am 67 years old-this was not pleasant.Again Speed Queen was contacted, this time by the retailer. Again SQ customer service referred the retailer to the same service technicians who again refused once they found out I live outside their city. Again SQ told the retailer. It would not authorize replacement and honor the SQ warranty which accompanied my washer and dryer. Why is a manufacturers warranty not the responsibility of the manufacturer? $1500 and at this point all I have is a working dryer. This is going all over social media if Speed Queen fails to come through and honor the warranty on this product. This is extremely poor customer service.
Published: August 12, 2017
Barb of Wahoo, NE
Source: consumeraffairs.com
I have a commercial Speed Queen washer and dryer. Best ever. Front load was
I have a commercial Speed Queen washer and dryer. Best ever. Front load washers are crap. Had a Maytag and a Whirlpool Duet. Both died within 5 years time. All plastic. The top load washers that don’t have an agitator don’t clean clothes.
Published: May 24, 2020
Bonita of Circle, MT
Source: consumeraffairs.com
Wish I had not bought- washer foams out the drain every time- no, I am not
Wish I had not bought- washer foams out the drain every time- no, I am not using too much soap, no I am not using th wrong kind of soap (tried HE and regular in very small amounts), plumbing is not clogged, no issue with old Maytag for years… Also, you need an instruction guide to understand settings- seems like they just chose random words… Hey SpeedQueen- how about small medium large and cold warm hot… I know you are trying to get around Gov. efficiency standards, but whoever you pay to design these controls should be fired- Its not that difficult people.. Im sure it is made with more metal parts than most washers, but whats the point if it doesnt work? What a mess and a waste of $1,000.
Published: April 3, 2021
Jerry of Hanover, MA
Source: consumeraffairs.com
My 25 yr old Maytag still worked and sold for $100 on Letgo. My washer of 2
My 25 yr old Maytag still worked and sold for $100 on Letgo. My washer of 20 yrs was broke and I wanted a matching set. My first in 50 yrs of marriage. $2,000 later what a mistake. The same day the dryer made such a loud banging noise that I called the salesman right away. Got service two days later. It started again. I should have had it replaced then. Because it never waste solved but after warming up it would stop. Now six months after warranty is out the timer won’t turn off the dryer. It ran for four hours before I realized it. Lakeview Service came out on the washer problem was very rude and abrupt. Do not use them. He wanted to charge me a service call charge. The washer was a yr old and Speed Queen advised me to call them. I am a married 70 yr old only user of this machine and so very disappointed in this Product. Buyer Beware.
Published: April 7, 2021
William of Oak Forest, IL
Source: consumeraffairs.com
We bought the Speed Queen front load washer and dryer in the fall of 2017.
We bought the Speed Queen front load washer and dryer in the fall of 2017. Its now almost a year later and we are absolutely as pleased as is humanly possible with them. The washer is fast and quiet and the dryer does an amazing job of drying. Doing laundry has never gone this fast! Zero problems, using less detergent than ever and saving $$$. Thank you Speed Queen!
Published: August 1, 2018
Jim of Sleepy Eye, MN
Source: consumeraffairs.com
I wanted a good reliable washing machine, like the good old days! It didn�
I wanted a good reliable washing machine, like the good old days! It didn’t matter about looks, or fancy stuff, I needed a workhorse that would clean clothes with heavy usage. I couldn’t take a chance. Speed Queen is the brand used in laundromats. I got a Speed Queen, and couldn’t be happier!
Published: February 21, 2019
Vicki of Olympia Fields, IL
Source: consumeraffairs.com
Purchased a matched set Speed Queen washer/dryer in June of 2013. We experi
Purchased a matched set Speed Queen washer/dryer in June of 2013. We experienced burning smells from the dryer from day one, but really didnt think much of it. Finally, in September of 2017, the smell got really bad so we called the repairman. When he opened it up, he couldnt believe the mess he saw inside. The machine had bad connectors from day one and they had finally gotten to the point where they burned so badly inside, they almost started a fire. The repairman said it was a manufacturer defect and to contact the company. We did, and they did nothing. They didnt even apologize that they almost burned our house down. Considering I frequently run the dryer during the night, a fire could have easily started while we were sleeping. I am stunned by the lack of customer service and am afraid to continue using the unit. The washing machine has made a noise from day one, as well, but the repairman cannot figure out where its coming from. I am so upset that all my long research to find the best, longest lasting machines still turned up junk.
Published: October 27, 2017
Elizabeth of Carmel, IN
Source: consumeraffairs.com
We bought our Speed Queen washer (TR3000WN) through Amazon in Oct. 2016. Th
We bought our Speed Queen washer (TR3000WN) through Amazon in Oct. 2016. This is the old school model; not computerized. Formerly we went through several brands and models of different big-name washers, some of which were rather expensive, and most of which lasted only a few years at best. While many of the reviews of the newer Speed Queens seem to indicate that the brand is no longer as good as it once was, I can attest that so far ours has been WONDERFUL. IT WASHES THE CLOTHES. We live on a farm and have lots of dirt. The Speed Queen does not play around, but washes the clothes quickly and gets them clean. Our former eco-friendly washer took FOREVER and still did not do as good a job. I recommend this particular model of Speed Queen, if you can find one.
Published: June 26, 2018
S. D. of Gilmer, TX
Source: consumeraffairs.com
Bought two new speed queen dryers. Both starter buttons are defective. Afte
Bought two new speed queen dryers. Both starter buttons are defective. After time button came apart inside. Tried to repair, but came apart once again. Now have it put together with plastic wire ties.
Published: April 5, 2019
S gary of Saint Petersburg, FL
Source: consumeraffairs.com
I had these appliances when my family was young (in diapers through grade s
I had these appliances when my family was young (in diapers through grade school), and found them to be reliable and dependable. They were purchased more than 30 years ago in Columbus, NE and I chose them because the laundromat had that brand. I remember there was an extra prewash cycle that worked well for doing cloth diapers. I really liked the prewash cycle for rinsing diapers before doing their regular wash cycle. Alas! Few people use cloth diapers anymore! Then, as my sons got older, and into sports, I found the prewash cycle handy for tough, messy dirt and spills on their clothes. But when we moved to Sheboygan WI, we decided we would buy new appliances rather than move the ones that were over eight years old. The store in Sheboygan did not carry the Speed Queen brand.
Published: March 17, 2017
Nancy of Chattanooga, TN
Source: consumeraffairs.com
Updated on 04/28/2021: We purchased a TR5 Speed Queen washer/dryer in June
Updated on 04/28/2021: We purchased a TR5 Speed Queen washer/dryer in June 2020. The washer has never worked right and the place of purchase Big Sandy Dublin, Ohio keeps sending out repairman that cannot fix it. Yesterday we had a 3:00 appointment after waiting another 2 weeks and repairman canceled. Next month the washer warranty will run out and I’m wondering if that’s the goal. I will never buy anything from Big Sandy or Speed Queen again. They don’t treat the customers right or back up their product. I’m reading many customer complaints of these newer speed queen appliances not working so this is definitely an issue they ARE aware of… There needs to be a recall and these customers need refunded the money they spent on these appliance lemons!! I spent the extra money for the speed queen name and quality and I’m now regretting it!Original Review: BUYER BEWARE???? Warning on buying Speed Queen appliances.??? We purchased the TR5 washer and dryer around this time last year. Almost immediately the washing cycle would stop and 4 lights come on simultaneously. The repairman have been to our house 3 times and the last time they replaced the control board but that didn’t fix it. Now they’re saying it’s a balance issue. We were sold a lemon and I have asked for a refund since we alerted them to this problem from the very beginning. I was told in an email that the manufacturers warranty covers repairs; there are no provisions for returns/exchanges so I’ll have to keep the lemon they sold me! I spent the extra money on this set because of the Speed queen name and quality and I’m deeply regretting it. I will NEVER buy a product from this company again nor will I recommend them to anyone.
Published: April 14, 2021
Julie of Orient, OH
Source: consumeraffairs.com
It worked great. A super machine that lasted for years with no maintenance
It worked great. A super machine that lasted for years with no maintenance and never broke down. It was the perfect machine from day one until it outlived its usefulness. The only reason it was replaced was that it had become out of date. I liked the permanent press cycle. It always was gentle on my clothes and never faded them or caused any tears or rips. I still love it today. I would recommend it to anybody.
Published: March 15, 2017
Steve of Eatonton, GA
Source: consumeraffairs.com
It has been 4 weeks and still have no working machine. I bought it in 2015
It has been 4 weeks and still have no working machine. I bought it in 2015 and have had no trouble with it until now. It seems it is impossible to get parts and when Kettle Moraine Appliance gets the parts they are shipped wrong or just cant get them. Not sure who is to blame but going to the laundry when there is a perfectly good washer right here in the house is frustrating and expensive. Machine works good, just POOR service and no help from either company. Would I buy another Speed Queen, NEVER.
Published: June 19, 2018
Janice of Kewaskum, WI
Source: consumeraffairs.com
Purchased our Speed Queen top load washing machine based on reviews and the
Purchased our Speed Queen top load washing machine based on reviews and the excellent recommendation from our expert neighborhood appliance store. This has been the worst purchase. I agree with the other reviews. Great — wash cycle is only 30 minutes but the clothes are not clean which is unacceptable. I have been left with smelly kids clothing, stains and loads. I couldnt tell have even been through a wash cycle, plus it’s noisy. There are even times when globs of the detergent have been left on the clothing. Not sure about the previous history of Speed Queen (which apparently was great at one time) as some have mentioned a contrast between older and newer versions. Our old front load Maytag cleaned just fine. Wouldn’t recommend but if you insist, you can buy mine (humor).
Published: April 7, 2018
Tracie of Henrico, VA
Source: consumeraffairs.com
I purchased a new Speed Queen Commercial Top Load washer and front load dry
I purchased a new Speed Queen Commercial Top Load washer and front load dryer in June 2016. Within a week I had service come out to try to fix the thumping in the dryer. Repairman came out 3 times and decided I needed a new drum! That helped but didnt really fix the noise. Today, Dec. 2019, the repairman told me my washer needs a new motor and some other parts, that is why it wont start or just cuts out. It trips the circuit too. Ive had clothes with water sitting in the machine for a week waiting on the repairman to get here to fix it. He had to install new roller bars in the dryer for the thumping, and I guess we will see how long that lasts. I am very disappointed in this set. I want my old Maytag set back that I had been using for 15 years with no issue, but the buyer of my house wanted them so I let them go. I should not have done that. Today I paid $157 and who knows what the washer repair will be.
Published: December 17, 2019
Denise of Wellington, CO
Source: consumeraffairs.com
Our 4 year old Maytag was needing repairs and the repair was about 2/3 the
Our 4 year old Maytag was needing repairs and the repair was about 2/3 the cost of the machine. I did research to find the best reviews for a good quality washer. Speed Queen seemed to have good reviews. I paid the higher cost to get a quality washer. It is less than 5 years and we are having to pay repair bills on this Speed Queen washer. There is no difference in the quality of this machine. It has not lasted any longer than a regular brand washer. Dont waste your money, get the cheaper brand.
Published: March 26, 2021
Pam of Cumming, GA
Source: consumeraffairs.com
I was shocked to see the low ratings on this site. I breed Golden Retriever
I was shocked to see the low ratings on this site. I breed Golden Retrievers and to put it mildly I wash dirty stuff. From muddy dog towels to poopy puppy pads. Dirty Stuff! My Speed Queen (TC5000WN) does a wonderful job on my dirtiest loads. It washes faster than my old machines, (GE & Maytag) and has an option for a larger fill. It is a workhorse, which is what I want in a washing machine. I had an LG Front Load washer and hated it! You cannot properly soak anything, and I was constantly cleaning the rubber gasket to keep it from smelling.
Published: May 8, 2020
Colleen of Barberton, OH
Source: consumeraffairs.com
Updated on 10/06/2020: Hello, this is an update to my first review, July 20
Updated on 10/06/2020: Hello, this is an update to my first review, July 2020, after three washers in a week, (all had a loose control panel) then told by manufacturer to schedule a repair date (for the new washer), this is the rest of the story, to quote Paul **… so in addition to the control panel being loose, the tub was always tilted and setting off the switches for unbalanced load. As I mentioned in the first review, I will be wondering what else will go wrong…turns out the tub was always tilted because the wrong type of springs were installed when built (green v.s. blue, if that helps anyone). They have been replaced. So the new machine was delivered july-23-2020 and finally fixed on sept 5, 2020…. or until something happens for being poorly assembled / built.Original Review: I purchased a Speed Queen washing machine, tr5003wn, a month ago. There was a 3 week back-log for delivery. In the past week, I have had 3 of these machines. On the first one delivered, the control board, the part with all the knobs was very loose and wiggled. I called the appliance company, they sent a replacement 4 days later, out of the box, the second one, same problem, I said take it back. The 3rd one, delivered today, July 28, 2020, has the same issue but not as severe, so I kept it. I called speed queen, they said call for a repair, but I will need to register it online first, then schedule a repair. I was told that management will be informed and call the factory. My concern is, what else was not screwed/bolted together properly? Now left wondering what else will go wrong? A leak, a loose wire to cause a fire or blow a fuse? Whats the point of buying made in America, when built like, made in China, ggrrrrrr. There was nothing wrong with the way machines were built 20 years ago. I miss my old Fisher & Paykel, but now they are owned by China. I realize companies had a down-time due to covid, and companies are trying to build things so fast and get them out the door for a back log of orders, someone forgot to tighten down the screws? I purchased this brand based on reading a lot of reviews, hoping to get machine that will last many years, now I will just wonder/worry, for how many years, when will something go wrong with this machine.
Published: July 28, 2020
sue of Center Barnstead, NH
Source: consumeraffairs.com
I had a Speed Queen for many years and I was very happy with its performanc
I had a Speed Queen for many years and I was very happy with its performance. It didnt spin too long like some washers do but it still spun out good. It lasted a good many years without any problems. My Speed Queen washer had just one feature that I really liked and that was the permanent press feature so clothes wouldnt wrinkle. Best as I can tell it would wash in warm and rinse in cold or something to that effect. Its transmission worked fine the entire time I had it.
Published: March 14, 2017
Dawn of Seymour, TN
Source: consumeraffairs.com
My Speed Queen washer is a replacement for a Maytag Neptune that I had for
My Speed Queen washer is a replacement for a Maytag Neptune that I had for many years. I am very pleased with the performance and especially the amount of water it uses during a cycle. It gets the clothes just as clean using about 1/2 the water, very important as we have well water. It is not as pretty as the Neptune was, but thats extremely low on my list of requirements.
Published: May 26, 2020
Christy of Painesville, OH
Source: consumeraffairs.com
I purchased a 2018 Speed Queen washer in Sept of 2018. It was delivered mid
I purchased a 2018 Speed Queen washer in Sept of 2018. It was delivered mid October. I have not had a single load of clean clothing since. It has had problem after problem, and the repairman has been out four times in the last month alone. The washer fills with water, but doesnt agitate half of the time. When a load is finished, the soap and scent booster is still on the top of the clothing. We have been working without dealer, and Speed Queen, but so far all I have had is disappointment. I do believe they desire to help, but they have no idea why the machine isnt working, and would rather replace parts weekly than replace the machine. Never again!
Published: March 12, 2019
Kami of Idaho Falls, ID
Source: consumeraffairs.com
We have owned expensive LG front load and numerous top load washers and dry
We have owned expensive LG front load and numerous top load washers and dryers over the years. I read several negative reviews of the 2018 Speed Queen washers and dryers, following its redesign. Made in America means a lot to me, this along with the 5-year parts and labor warranty is the reason we decided to pay up for the Speed Queen 5000 series washer and dryer and give them a try. We decided to purchase this model because it has 6 cleaning cycles and easy to use knobs vs. the push button control board. We are very pleased with the performance of our new appliances. The washer is quiet, and exceeded our expectations in cleaning our clothes. Every load has came out clean and smells nice. I believe this is the result of adequate water usage and Speed Queens design to push water along with the cleaning agent through the cloths. The only con I see with the washer is it has a safety lock while in use that requires you to pause the cycle to add items to your wash. The dryer is efficient, my clothes are usually dry in 35 minutes.
Published: January 6, 2019
Lloyd of Lebanon, TN
Source: consumeraffairs.com
I purchase a Speed Queen because I had the last one for over 30 years. I wi
I purchase a Speed Queen because I had the last one for over 30 years. I wish I had researched the new machines better. I bought a top load TC5003WN and it is terrible. It has very few options you can choose for yourself. For example, you cannot control the water level. It has a small and large load water level, nothing in between. The autofill barely covers the clothes in the tub. Ive had to wash my clothes twice and we are only 2 adults here who do not get that dirty. Secondly, the fabric softener gets on my clothes and again, I had to wash them again. There is no rinse only cycle on this machine. I have added water to the fabric softener to dilute it, but it still stained a nightgown. I wish I had my old machine back. Id spend whatever it took to get a new tub on it, at least I could control the washings. I really hate this unit. The only good thing I will say is that it is very quiet. Unbelievable that this made in America product from this company is so bad. Sorry to be so negative, but I wish someone had warned me about these details before I bought.
Published: January 16, 2022
Beverly of Orange, CA
Source: consumeraffairs.com
The Speed Queen was an excellent machine. I never had any problem with it a
The Speed Queen was an excellent machine. I never had any problem with it and it cleaned the clothes completely. I liked that it had different levels to choose from. From light to heavy duty. My beddings were cleaned safely. The dryer worked well and dried my clothes quickly which was great for me. I always like to finish with my laundry as fast as possible. I was completely satisfy. The clothes came out great, not too much wrinkles. The dryer did its job and would consider using it again in the future or even buying one for my personal use. For what I needed the Speed Queen delivered. All and all great features.
Published: March 21, 2017
Marsha of Las Vegas, NV
Source: consumeraffairs.com
I inherited my dryer with my house 22 years ago, and I love its simplicity
I inherited my dryer with my house 22 years ago, and I love its simplicity and reliability. However, its starting to need replacing. Now, sometimes a piece will get caught in the exhaust filter now, and I doubt that there will be replacement parts available for this antique. I like its simple dial for time and/or cycle, clothes get dry, and the lint trap is in the front and very easy to clean out. I also like that its a gas dryer and not an electric. I wish that I had a separate lower heat setting for delicates — the air-only setting gets nothing dry. Other than that I wouldnt change a thing, and when I get a new dryer, I will definitely get another Speed Queen.
Published: March 30, 2017
Judith of Philadelphia, PA
Source: consumeraffairs.com
We really love how simple this machine is to operate. I love that you can f
We really love how simple this machine is to operate. I love that you can fill up the tub and soak stuff without it automatically getting rid of the water you have in the tub soon as you decide to shut off. The other type that are top-loading but are similar to front loaders they would always empty out the tub in. That isnt what I wanted to do. I love this machine because it works like the machines I grew up on where you can start and stop it wherever you want without it emptying. Does a great job washing our clothes no matter what cycle we use. Definitely would recommend.
Published: May 21, 2020
Michelle of Chesterfield, Michigan
Source: consumeraffairs.com
I could not be more disappointed in an appliance, and Ive been buying them
I could not be more disappointed in an appliance, and Ive been buying them for my home for over 40 years. We had our Speed Queen dryer one month (!) and it stopped working. Cracked terminal block. Part not in stock! Long wait for repair.
Published: December 29, 2020
Pam of South Easton, MA
Source: consumeraffairs.com
When washing Speed Queen does an amazing job. Its super fast and has multip
When washing Speed Queen does an amazing job. Its super fast and has multiple settings for washing. The dryer dries fast and doesnt take a long time to dry. Its just a little too expensive for my taste. This washer and dryer have amazing settings and multiple settings when it comes to washing and drying. One of the favorite things about it is the length of time it takes to dry. The cost of the Speed Queen washer and dryer is on the more expensive side for me. It does a good job but I could find something cheaper that could do the same job just less money.
Published: March 24, 2017
Stacey of Kasota, MN
Source: consumeraffairs.com
Bought matching set in April of 18 after much research. Was not aware of re
Bought matching set in April of 18 after much research. Was not aware of redesign which changed everything! Reviews were based on 17 models and older. This washer is loud… Filling, running, just loud! Does OK job of washing… Just OK. Failed to start several times. Technician says sometimes computer board goes to sleep… Thats nice. Paid way too much to have sub-par performance right away. Better honor that long warranty they have. Thought we had made a long term purchase. Dont take my word for it. Check the web and YouTube videos. Made in U.S.A. used to mean something. Too bad.
Published: November 3, 2018
Gene of Mankato, MN
Source: consumeraffairs.com
Spent a lot of time researching a new gas dryer as I discovered that Samsun
Spent a lot of time researching a new gas dryer as I discovered that Samsung & LG are not considered great buys with the service calls that ensue. As a previous Samsung owner I was particularly concerned about quality. Found that Speed Queen had a pretty good reputation, was made in the US (Wisconsin) & had options of 3, 5 or 7 year warranties depending on the model. Chose the 7 year model & was very excited to try my new dryer. It stopped working on day 1. The sensor settings would not work. Called for service & was referred to one of their service companies, they came & assessed the dryer, it needed 4 parts, a board, a thermostat & two sensors. I was told the dryer would work just fine on regular settings until the parts came in. That was not true. A week later it stopped working on any setting. Called the servicer & Speed Queen, another service call, another part, the ignitor was bad. Here is the part that is truly sad. Speed Queen customer service has still not managed to get a manager from their company to give me a call. They are rude, absolutely indifferent to how poorly this looks for their brand. I see no pride in their company name & no effort to attempt to make a customer happy. Its like you are bothering them. I can accept defects, indifference is not acceptable on a 2 day old dryer regardless of the warranty. They could not even be bothered to get the correct parts to the repair team. Im truly disappointed & disgusted at their customer service teams attitude & their management teams inability to actually manage. If you manage by hiding behind your customer service team, you should not be a manager.
Published: August 4, 2020
Elizabeth of Northville, MI
Source: consumeraffairs.com
I bought the Speed Queen for several reasons, their reputation, it was made
I bought the Speed Queen for several reasons, their reputation, it was made in the USA (I thought) and the reliability. Ive had this washer over two years. It washes without issue. I can wash a large comforter with no problem and I havent had any service needs. HOWEVER, it DOES NOT get clothes clean. Ive tried switching detergents, smaller loads, everything. It simply doesnt get the clothes clean.Also, on Normal Wash, they should tell you that that means COLD WASH. There is no way to wash Normal on hot or warm, even if you have the temperature setting on hot or warm. It washes cold, ice cold. Prior to purchase, I did research and there was another Speed Queen that had reviews of not getting the clothes clean, but it was not this model. Add the TC5 to the list of disappointing washers. This washer was 3 times the price of washer with these options. Speed Queen is very basic. No fancy bells and whistles. What a huge waste of money. I do not recommend this washer and after my experience and I dont recommend Speed Queen.
Published: February 8, 2022
Barbara of Fort Worth, TX
Source: consumeraffairs.com
We researched on Consumer Reports, as well as online, to find the best wash
We researched on Consumer Reports, as well as online, to find the best washing machine for our needs — top loader agitator, gentle on clothes, extra spin, easy to use. The Speed Queen TR5 seemed to fit the bill. It comes at a hefty price tag but the 10-year warranty, along with a built-in surge protector was very appealing. Purchased it 11/2019.PROS: if you want a user friendly machine without a bunch of digital malarky, this is it. If you prefer an old-fashioned, simple look, this is it. If you need a top-loader agitator that wont chew up your clothes, consider the TR5. If you like a 45-minute cycle, youve got it. If HE is important, its here. If all you need is small, medium, large loads, check it out. Is a great warranty, excellent reliability and made in the USA important? Speed Queen provides. CONS: if you want to throw in those extra socks, the lid lock does not make it easy. You need to pause the machine, wait for the click, toss in extra item/close and press start again. I was told it was only locked during the spin cycle but thats not true.Speaking of spin cycle, the TR5 doesnt spin strong enough, so I have to do an extra spin (no matter if perm press or heavy duty) and even then, it still feels wetter than my previous GE washer. And the slow agitation is good for the clothes but perhaps not so great in cleaning. Thank god were not miners. The machine is a little noisy.CR did not rank the Speed Queen well (it tested the TR7) and normally I would not even consider anything with such a low score but it gave very high scores in nearly everything except cleaning..and so many other washers had at least something that wasnt rated well. So…our previous GE was a much better washer all-in-all and if I was to grade our Speed Queen TR5 today, it would be a C+.
Published: December 1, 2019
Carla of Forestville, CA
Source: consumeraffairs.com
We bought the SpeedQueen Commercial Heavy — Duty grade Washer (AWNE82SP113T
We bought the SpeedQueen Commercial Heavy — Duty grade Washer (AWNE82SP113TW01) & Dryer (ADGE8RGS113TW01) in Feb 2018. Washer Cons: Short wash cycle does not get clothes clean. Additionally, the timed wash counts down even as it fills. It may use up 5 mins of the wash time before even being full. Cannot chose warm in its default ECO mode- essentially very cold only. Ridiculously loud wash cycle.Dryer Cons: Wetness Sensor doesnt do anything. However wet the clothes are at the end of the timed cycle — thats how theyll sit. Clothes are often damp after cycle finishes. If were not home to immediately start the Fluff cycle, clothes sit damp for hours/days. In short, the limited number of cycle options dont dry clothes. Im very concerned about energy efficiency, but not drying clothes doesnt make it a better unit.I did a good deal of research on this product before purchasing and really hoped for a better than box-store experience. (My wife has been very kind in not complaining about my well-reasoned choice.) Technically, the units work; we have not had any non-functional issues as some have reported here. And we make adjustments to get clothes clean & dry. In short, I wouldnt recommend either product and we regret our purchases. I hope the American made brand can get their act together going forward.
Published: December 29, 2018
Paul of Philadelphia, PA
Source: consumeraffairs.com
Speed Queen was front loading and very modern looking, and worked very well
Speed Queen was front loading and very modern looking, and worked very well. My clothes were very clean and soft. I liked it but it had a lot of different settings which I didnt understand. But for someone who cares it would be a dream to use. I wish it had a just wash the stuff mode. For someone who doesnt get too involved, it would be very confusing to use. Otherwise everything was great.
Published: March 18, 2017
Daniel of Middletown, NY
Source: consumeraffairs.com
I call myself being smart being buying true iconic American brand washer an
I call myself being smart being buying true iconic American brand washer and dryer set, and to my surprise, my 15 year old Roper I got on Craigslist for $75 out washed this almost $3,000 stainless steel washer. What I immediately noticed that all my clothes were coming out this front loader smelling like Tide pods, after a complete wash cycle. This machine doesnt wash clothes, because it doesnt tumble in enough water. Im a truck driver and travel the country on a regular, and ran across a similar machine at a Flying J, it did the same thing. So I complained and demanded my money back because this machine left my clothes smelling worse, prior to washing. And I was told that the government had decided on how much water is needed to wash your clothes, which is at least two gallons short, therefore, no I find my myself using a extra rinse cycle, which extends my cycle to an hour, just to remove the smell of tide. I tried contacting the manufacturer to figure out some kinda hack to add more water, and was basically told by these people, good luck with that. Ok let get this straight, I paid nearly $6,000 for this washer/dryer combo, and I kid you not, my hundred year old Roper will clean ten times better, and I paid less than $100 bucks, used, over 15 years ago. This doesnt make any sense.
Published: May 17, 2019
S. of Detroit, MI
Source: consumeraffairs.com
We purchased a Speed Queen washer and dryer for our new home in December 20
We purchased a Speed Queen washer and dryer for our new home in December 2017. I was surprised to see that were making these for home use as I used to work for a man who had several commercial washing centers in Philadelphia. These were the best machines ever. Now after using this for a few months it takes so long to dry towels and when washing new towels this week they came out with all kinds of pulled loops on towels, hand towels and washcloths. Very disappointed with this dryer. Washer also does not have a longer time to wash. Only 29 minutes max for heavy duty. What’s up with that?
Published: May 3, 2018
Margaret of Hardeeville, SC
Source: consumeraffairs.com
We purchased a new washer and dryer set from Albees appliances in Los Angel
We purchased a new washer and dryer set from Albees appliances in Los Angeles in October of 2018. We have had Speed Queens throughout the years with little issue. Sadly, both the manufacturer and seller no longer stand by their product, 5 months after purchase the washer is not working, they will cover parts, not labor.
Published: March 26, 2019
Heather of Los Angeles, CA
Source: consumeraffairs.com
I bought a stackable Speed Queen after reading about the reliability and lo
I bought a stackable Speed Queen after reading about the reliability and longevity of the machines. I had read that they are workhorses and well built. Unfortunately, they are not that well designed and it is a daily frustration when I use mine. First of all, the upper dryer door is not round, it is flat at the bottom. This seems like it is a trivial detail, but because of the shape of the door opening, it is about 2-3 inches higher that I need to reach in the grab the dry clothes and for me at 51 that is the difference between being able to reach the back of the machine or not. Presumably this was done to have a straight edged lint catcher, but that is a foolish compromise.The lint catcher brings me to my next complaint. You cannot remove the lint catcher without unscrewing it! To remove the lint, you just need to swipe your hand and grab the lint — no big deal, BUT if you want to clean it properly with a brush every so often, like I do, you cannot. Most people may not clean the lint catcher and the exhaust tube from there, but I always have and I can see that there is plenty of dust that gets through the catcher and is in the tubing beyond where I can reach without breaking out my screwdriver. That is a fire hazard and a ridiculous inconvenience to the average homemaker, housecleaner or working mother.Next issue is the soap dispenser. It is so poorly designed that unless you close the dispenser immediately it leaks down the front of the machine and not only that, it tracks to yet another spot where it is difficult to reach and clean! When I take my soap dispenser out to clean, about every two weeks, the inside of the space where it fits also has dried liquid detergent in the corners and edges. This is poor design, it is not because I am using too much detergent — I am not. The lower panel at the bottom of the machine also needs to be cleaned/serviced, according to the manual every 6 months. Well this is also a major pain in the neck requiring the machines to be pulled out from their built in cabinetry positions and a couple of hex screws to be undone. Really? Couldnt they make it so the access was all from the front?As for their functionality — it is fine. They are pretty quiet machines, they do the job, though I dont believe the auto-sensor works for dryness, and they certainly havent broken, though I have only been using them for 1 year. Leaving the washing machine door open after using it has prevented any bad odors, BUT the glass insert in the door accumulates a weird soapy grime that requires a scrubby sponge to clean each week. I use the same regular eco-safe detergent (Persil) I used in my previous machine and never had that problem, which makes me believe it is the shape of the glass design. Of course also, these are a bit smaller than many of the big machines out there, but that is well stated in their literature and was no surprise. Realistically, you cannot do two sets of sheets in one load though. The machine is just stuffed then and the dryer takes forever to dry if it is that full. This is an issue if you have a cleaning lady coming to do all the sheets in one day. It will take forever. Luckily, we just change our sheets on different days, but I no longer have a house full of kids — If I did — this would NOT be family functional washing machine and dryer
Published: March 27, 2019
Jessica of Fort Lauderdale, FL
Source: consumeraffairs.com
I like the timer on the Speed Queen because it lets you know how long you h
I like the timer on the Speed Queen because it lets you know how long you have left until you have to deal with your laundry. I also like the large size of the machines especially when you go to wash blankets and comforters. But, I hated my washer, nothing came clean and the dryer never dries everything. The only place I have ever used one of these was at the laundromat so it might have been bad up keep on the machine. I would make it that it washed better and maybe increase the heat in the dryers so they dry better. I would also move the area that you add the detergent. It is always on the top and really hard for someone who is not tall to reach it.
Published: March 12, 2017
Sarah of North Blenheim, NY
Source: consumeraffairs.com
I purchased a new set of Speed Queens on 2/28/17. These are commercial grad
I purchased a new set of Speed Queens on 2/28/17. These are commercial grade Washers & Dryers. I have NEVER had a problem with other dryers and a friend raved about her new Speed Queen product so we decided to look into them. Since purchasing this “High Efficient” washer and dryer I have had to dry my clothes, towels, etc. twice each time. How efficient is that? I had a repairman come out. He told us the problem was in the vent. My husband had cleaned out the vent before he showed up so afterward he did it again and was given the ‘all clear’ from another service. The Speed Queen repairman came a second time. The only thing he could tell us was that there was nothing more he could do and it’s something we have to put up with. What??? Put Up With??? Not acceptable. Today we had another repairman come out to test the heating element. His answer was the heating element was not running as it should. He will order a new part. WHAT??? A new part on a brand new Dryer? Now I realize I said it was purchased in February and this is November but please take into consideration that we are gone from June-October so this dryer was not in use at that time. This is totally ridiculous. I can’t believe Speed Queen, a company that is supposed to be the Number 1 seller of Washers & Dryers, would not replace this unit. So wrong. I will NEVER buy another one.
Published: November 15, 2018
Karen of Hilton Head Island, SC
Source: consumeraffairs.com
Bought above S Queen washer and dryer almost five years at the strong sugge
Bought above S Queen washer and dryer almost five years at the strong suggestion of the appliance store owner here in Tucson. AZ. Almost five years later we are in the midst of renovation from water damage in the walls in our utility room, kitchen, guest bedroom. How long has the washer been spewing suds out of the washer drain? No answer, quiet and continual lethal damage sums it up.Three plumbers verify our house plumbing is A OK! Speed Queen appliance service manager and general manager defend the washer; problem is not the washer they say. One month of chaos from an overflowing drain pipe and still torn up. I hope other Speed Queen owners never experience this situation caused by “a top model washing machine”
Published: May 31, 2021
Naomi of Tucson, AZ
Source: consumeraffairs.com
We bought a Speed Queen washer 4.5 years ago. We were told they can last up
We bought a Speed Queen washer 4.5 years ago. We were told they can last up to 20 years. Imagine my surprise when it started leaking a week and a half ago. We had a certified tech out to look at it 3 days later. They opened it up and said it was shot and closed it back up. Apparently it had been leaking into the motor and transmission. We had no signs of water until 3 days prior to the service call. I called Speed Queen. They said only a 3 year warranty on motor but 15 year warranty in transmission. I was told that possibly parts could be sent out, but I would have to pay labor. Okay, if that’s what I needed to do. After several calls I received a crappy email from them on a Friday at 5 PM, saying the machine is 503 days past the warranty and no parts would be provided. Nothing about the 15 year warranty for the transmission. Their late email prevented me from obtaining a new washer at my local appliance company in a timely matter. I sent an email back saying I would file a complaint with the FTC for fraudulent claims about their product as well as my state attorney general’s office. We spent $900 on this and expected it to last. This is unacceptable on every level.
Published: December 18, 2020
Jane of Jenkintown, PA
Source: consumeraffairs.com
Purchased the new 2018 TR7 Speed Queen Top Load Washing Machine after readi
Purchased the new 2018 TR7 Speed Queen Top Load Washing Machine after reading rave reviews on the Speed Queen washers. Unfortunately, Speed Queen changed the agitation mechanics of the 2018 models and this machine does a terrible job of washing clothes. It does not remove dirt or stains no matter what cycle you run it on. Ive tried everything to get my clothes clean and bright but after 2 1/2 months of trying, I gave up. The local dealer told me I had to get resolution with Speed Queen. Speed Queen told me I had to get resolution with the local Dealer. I sent pictures, made phone calls to SQ and the dealer, multiple trips to the dealer, comments on SQ Facebook and website etc. Working with the local dealer didnt get me any suitable resolution until I suggested that I would call the BBB and local TV station. Finally, SQ and the dealer got together and they decided to give me a full refund and take back the machine. Warning to anyone planning to buy the 2018 Models of Speed Queen…buy something else.
Published: June 3, 2018
Carol of Lancaster, NY
Source: consumeraffairs.com
I bought a Speed Queen washer in January of 2014. What convinced me was the
I bought a Speed Queen washer in January of 2014. What convinced me was the warranty. But less than 5 years later I need to replace this washer or fix it for 600$. Finding out the bearings were not covered under the warranty. I previously owned a Maytag that lasted 22 years. Replaced it with an LG front loader that was horrific because of the smell but it was running after 7 years at least. The technician told me I just got a dud because this really doesn’t happen with the speed queen but lucky me. Speed queen informed me they could not help. A washing machine should last longer than this so no I can no longer recommend this product.
Published: January 3, 2020
Javan of Kilgore, TX
Source: consumeraffairs.com
We have had both the washer and dryer for seven years with no problems or s
We have had both the washer and dryer for seven years with no problems or service calls. Ten year guarantee on the washer is comforting and they both perform at a quality level. The only complaint we have is that the washer does not have a buzzer, but the dryer does.
Published: August 13, 2021
Elizabeth of Marion, IN
Source: consumeraffairs.com
2018 washer redesign has destroyed a once-great brand. Agree with all the o
2018 washer redesign has destroyed a once-great brand. Agree with all the other reviewers who are horrified at Speed Queens stupidity in turning their backs on their many years of embracing the traditional agitator washing machine design. Had a new model for a couple days and sent it back. Was lucky to find an old 2017 model. Its sad to see a great thing end. What were they thinking?
Published: March 13, 2018
Rex of Milton, MA
Source: consumeraffairs.com
May 2021 bought a brand new washer and dryer Speed Queen. Did a read a revi
May 2021 bought a brand new washer and dryer Speed Queen. Did a read a reviews and heard how great it is. Washer won’t even get a little dirt out. I washed twice and still dirty. Try so many times to called Customer Service. Cannot get a hold of no one. Only auto play of computer voice telling you to hold on. Nobody ever answer t by e called of mine. Horrible customer service. I regret buying Speed Queen! I paid $1,000 for washer alone. I just lost $1,000 down the drain! I’m so mad and sad. DO NOT BUY SPEED QUEEN!!! Good getting a hold of customer service!!!
Published: July 25, 2021
lo of Pleasant Hill, IA
Source: consumeraffairs.com
Purchased a Speed Queen washer & dryer from Gerrits Appliance in Grand
Purchased a Speed Queen washer & dryer from Gerrits Appliance in Grand Rapids Michigan. Both appliances have all of these light brown spots on them. Gerrits came out once to clean them but they only returned. Have been trying to get Speed Queen/Gerrits to take them back to no avail. Also, when drying clothes when you open the dryer door the lint gets all over the clothes. SQ sent me something but I already had one which does not work. Also, the timers are so quiet you cannot hear them when the cycle is done on either the washer or dryer. I have never had such poor service from either place, but especially SQ. I spoke with a man by the name of John and he did absolutely nothing. I then left two messages for him but he never returned my calls. I would not buy another SQ. Both appliances and customer service are worthless. Be very careful before you buy.
Published: March 31, 2019
J. of Grand Rapids, MI
Source: consumeraffairs.com
I have had several washing machines and dryers in my life. I bought a Speed
I have had several washing machines and dryers in my life. I bought a Speed Queen washer and dryer last month thru recommendation of my appliance repair man. He told me if people would buy them they would never go back, he said I would get at least 20 years out of them. Thank goodness for him. I got the top load commercial and it is wonderful. You can actually adjust from mini loads to extra large loads. It takes 30 minutes to wash a normal soil load of clothes instead of the 116 minutes on the other. The clothes are much cleaner. The energy and water savings are great. You can have any appliance in my house. Just dont take my Speed Queens.
Published: August 14, 2017
Linda of Miramar Beach, FL
Source: consumeraffairs.com
After being told by several washer repair personnel, and being told by the
After being told by several washer repair personnel, and being told by the appliance salesman, that if I wanted to buy the best available washer, even though it was much more expensive, to buy the Speed Queen that they had on display. (Model AWN43RSN115TW01 from Edwards Appliance in Depew, NY). Delivery was made exactly on time and after the installation was completed, the delivery man said load her up and enjoy your new washer. The first several loads were, I would say, average loads, but eventually I loaded her up with a large load of colored clothes. Washing process worked well and the tub drained for the most part but would not spin. Even after removing some of the wet clothes, there is still no spin cycle. I will contact Edwards, (whom I am not blaming for the problem) to send out a repairman. In my opinion, THIS SHOULD NOT BE HAPPENING TO A TOP-RATED, EXPENSIVE WASHER IN THE FIRST MONTH OF USE. I would caution anyone considering this Speed Queen washer. I will gladly change my rating if this situation improves.
Published: April 8, 2018
Ed of Cheektowaga, NY
Source: consumeraffairs.com
We purchased the TR5003WN washer and dryer only seven months ago and the wa
We purchased the TR5003WN washer and dryer only seven months ago and the washer has already broken down three times and the dryer has also broken down. To make matters worse, the parts they need to fix these machines are on back order indefinitely so we are just without the use of a washer and dryer even though we are under warranty. Speed Queen via their retail partner has been non-responsive in helping to fix these ongoing issues. This is the worst buying experience, don’t go with speed queen.
Published: December 15, 2021
Natalie of Pittsburgh, PA
Source: consumeraffairs.com
We purchased a Speed Queen Washing Machine in 2017 after it was highly reco
We purchased a Speed Queen Washing Machine in 2017 after it was highly recommended to us by a trusted appliance technician and internet research. The washing machine worked satisfactorily until approximately five weeks ago. Water was noticed under the machine after doing a load of laundry. We thought it might be due to our water well/septic system because of very wet weather. We waited to do any further laundry until the septic tanks were drained. After the septic tanks were drained, a load of laundry was started and our laundry room flooded. We contacted an appliance technician who informed us the wash tub was cracked. A major repair. Since he did not perform warranty work on Speed Queen machines, we contacted Speed Queen customer service and a technician came out. He informed me that he ordered the tub replacement from Speed Queen but could not give me any information about when the tub would arrive. I contacted him two days later since I had not heard from him about when to expect the tub replacement, and my husband had an upcoming surgery and would need clean sheets, towels etc. after surgery. The technician informed me that he still had no information about the parts arrival from Speed Queen. I called Speed Queen customer service the same day but they had no information on the arrival of the part. Two days later, a Friday, I was able to learn from customer service (when I called back) that the part would arrive the following Tuesday. I contacted the technician, who still had not been notified of the parts arrival by Speed Queen, and we scheduled an appointment for Wednesday morning. The tub replacement arrived in a defective state and could not be installed. The technician contacted Speed Queen before he left my home that Wednesday morning to request a second tub replacement since the one sent was defective. No one could provide him with an arrival date for the second tub replacement. I called Speed Queen the same day and the customer service representative told me shipment of the part would be expedited. When I checked with the technician two days later, again on a Friday, he informed me that he had heard nothing from Speed Queen. I reached out to Speed Queen immediately and after numerous phone calls learned the tub replacement was not expedited (though I was previously told otherwise) but was due to arrive the following Tuesday. The technician was again scheduled to install it on a Wednesday morning. This never happened because the (second) tub replacement did not arrive according to the technician. Speed Queen claimed it did. Both my husband and I contacted Speed Queen customer service that Wednesday and both of us were informed by two different representatives that the tub replacement (now the third attempt to obtain this part) would be overnighted directly to our home, not the technicians address. Based on their representation, we scheduled an appointment with a different Speed Queen technician to install the tub replacement. The representation by Speed Queen turned out to be untrue. The tub replacement did not arrive the next day as we were told. The repair appointment had to be cancelled. That day, customer service told us the matter had been turned over to management and they had no details or information about when the part would reach us as technical oversaw that. We requested a call back from customer service once they were able to obtain this information from management or technical but no one contacted us. I received an email letting me know that customer service did not know anything about when the part would be shipped. In frustration, I reached out again to customer service several times the following day. They had different stories every time; no one could give me any information on when we would receive the tub replacement. A week later, Speed Queen has yet to contact us about the status of sending the tub replacement to repair our washing machine. Speed Queens misrepresentations and inaction forced us to purchase a new washing machine this week. Its customer service department is unlike any I have encountered. They give misinform nation and misrepresentations. They provide no actual information or assistance to the customer. They demean customers and give the clear impression that Speed Queen could care less if the customers washer is repaired or not. Because of our awful experience with Speed Queen, I cannot recommend its washing machine to anyone. Instead, I recommend avoiding this brand.
Published: February 18, 2021
Gage of Friendswood, TX
Source: consumeraffairs.com
My mother normally used the Speed Queen ringer washer to wash clothes for 7
My mother normally used the Speed Queen ringer washer to wash clothes for 7 people on a regular basis and there were no problems with it as I recall. She was hospitalized for a while and that was when I used it when I was 18 years old — Im now 65. It was a pretty basic ringer washer, but its features were fine at the time because me and my family lived on a small farm in the country. There really wasnt space for what was referred to back then as an automatic washer. So the ringer washer suited fine. The main features were a stainless-steel tub and the ringer. It was of course portable (on wheels).
Published: March 27, 2017
Cora of Denton, TX
Source: consumeraffairs.com
I think they are very good machines to use. Have used them at same washteri
I think they are very good machines to use. Have used them at same washteria and were excellent in cleaning the clothes. Only once in awhile they were unreliable when were out of order!! They are dependable in getting the clothes washed and cleaned!! The machines are so quiet you dont even know that they are running until the light goes out and know that the clothes are done and ready to be put in dryer!!! The machines are so reliable and dependable that you simply cannot think of anything that will make you dislike the machines. I understand the clothes have to go in different cycles to get cleaned but you have to be patience until the machine stops!!
Published: March 19, 2017
Robert of Muskogee, OK
Source: consumeraffairs.com
Thought I was buying a quality product, it definitely is not! Was told it w
Thought I was buying a quality product, it definitely is not! Was told it will last 25 years. Wrong! Lucky if it makes it to six. Had nothing but problems with this Speed Queen Dryer since we purchased it in 2014. The thermal fuse 4 times, the thermostat, the timer. It doesnt dry clothes. Had it fixed 3 times in the last few months. Twice within 10 days and now it isnt drying my clothes again. Sick of this piece of crap. Do not buy a Speed Queen nothing but trouble!!
Published: February 25, 2021
Christal of Birdsboro, PA
Source: consumeraffairs.com
I purchased this model of Speed Queen Washing machine (as a set with a Spee
I purchased this model of Speed Queen Washing machine (as a set with a Speed Queen Dryer) in September of 2011. And almost 9 years to the date, the washing machine bearings froze and burned the belt. The machine cost me $706 in 2011 and another $150 for a technician to determine the bearings were frozen. I wouldnt expect such low life expectancy from such a high end washing machine. And as such, I wouldnt recommend this brand to anyone. My next machine will be a Miele or Bosch. I hear they are still producing high quality and most importantly DURABLE products. Very disappointed!
Published: October 13, 2020
Gilda of Olympia, WA
Source: consumeraffairs.com
Ive gone as far as to check with engineers at parent company Alliance Laund
Ive gone as far as to check with engineers at parent company Alliance Laundry. The only water temperature options for regular cycle are HOT and WARM. Up until now, Ive used cold water for most loads for a lot of years and now just waiting for my clothes to disintegrate because they havent figured this out. Absolute worst commercial washer.
Published: February 20, 2018
Michelle of Pensacola, FL
Source: consumeraffairs.com
My Speed Queen is built like a tank and has a 10 year warranty. Shes defini
My Speed Queen is built like a tank and has a 10 year warranty. Shes definitely speedy and has the usual options. She has a Large stainless top loading tank. I liked her so much I bought the dryer as well which has the same warranty.
Published: May 13, 2020
Irene of Akron, OH
Source: consumeraffairs.com
Purchased a pair of coin-operated commercial washer and dryers both back in
Purchased a pair of coin-operated commercial washer and dryers both back in 2016 and had to return both after the washer started giving away free washes. All you had to do was press the button and it would start up again without coins. Service operators came out repeatedly until the west coast regional manager for Speed Queen came out: the mother board was even entirely replaced and still the washer would give away free wash. The dryer started out with a swishing noise with each revolution and would not stop. The entire drum was removed and replaced and the same thing repeated itself. It was rubbing somewhere but the service and SQ rep couldnt figure it out. Both machines were returned.Fast forward, November 2019 and my son buys Speed Queen washer and dryer hoping for the best. The washer fills with hot water to about 1/8 of the drum and then stops. Then the cold water fills the drum and by the time the wash starts, its not a hot wash, it is barely a warm wash. The hot water is shutting off too soon. And the dryer is doing the same thing again, it is rubbing somewhere as it makes it revolution. WHAT IS THE MATTER WITH ALLIANCE/Speed Queen products?!?! There seems to be no quality control. These are brand new machines with problems already out of the manufacturing company and theyre brand new? We are not pleased with these machines at all.
Published: February 21, 2020
M of Los Angeles, CA
Source: consumeraffairs.com
I really thought I was getting the best! I who worked for Maytag owned a 34
I really thought I was getting the best! I who worked for Maytag owned a 34 yr old Maytag had no problems. As many folks know, Maytag washers are not the same. And, like many other did some research. Seeing that this units normally cost around $1,000.00 for just the washer, was getting great price of $833.24, Yeah! and that a price is crazy too! When I installed it. (And Ive installed my Maytag and Dryer 34 yrs ago.) I can install appliances. I felt really good. I had it for 10 days and its looks and feels very solid! However, the washer stopped or would not go into a spin mode. Only the two blue lights would flash. Since, I tried calling Speed Queen (no one returned my call). I researched YouTube to see how to do a Force Spin. I also wanted to make sure that my drain line was clear and no clogs. (No Clogs.)The next day, I drove over to the Appliance Factory and Mattress Kingdom Store to explain my Dilemma. I wanted to bring it back and purchase a Classic model and pay the extra $200.00. (My wife thinks Im nuts to stay with Speed Queen.) We cant do that, unless Speed Queen approves the return. So, I thought, Well lets have Speed Queen send someone out to repair it. If they cant repair it, the store will take it back. The store sent out a repair man, and he looked professional. But, I could tell hes never worked on TR3003Wn Speed Queen. After he replaced the door switch, he called Speed Queen. They too thought it had to be clog, but he even said, no it has a good stream of flush water. Seeing that he replaced the door switch, and called to learn how to do a force spin, I thought it was fixed! I felt good.Two days later, at 7 Am. I did another wash. At 7:20 I watched the machine and it seemed like it was trying to go into a spin (click, click, click) And, then the lights (Wash/Spin) switched to blue and began to flash. So, I unplugged it (waited 30 sec.). Powered it back up and after 2 attempts was able to get into a force spin. What a pain in the **! So, I called the repair place again, and explained to the repair man what happened. I explained to the guy, the Store is willing to exchange the unit, provided it cant be fixed! So repairman, says hell will order a complete New Control Panel and New Pump. Thats where we are at as of 3/11.You should know that Im disputing my Credit Card Payment Via US Bank and hope theyll see our side and I plan to just drop off this Washing Machine back to Appliance Factory & Mattress Kingdom off where I bought it. My wife thinks Im nut dealing with this store. Look Lowes has Maytag and Whirpool for only $649.00. Im sure theyd replace it if you had a problem. My wife can not figure out how to put this unit into a spin mode. Too many procedures to follow to get the water out. Bottom line, do not buy this Speed Queen Model TR3003wn, However, if it has to be a Speed Queen, buy the TC5000 Classic. And, your wife and your life will a lot happier.
Published: March 13, 2021
David of Cincinnati, OH
Source: consumeraffairs.com
I purchased a Speed Queen top load washer 5/14/2018 ran 60 loads and it bro
I purchased a Speed Queen top load washer 5/14/2018 ran 60 loads and it broke. Called Speed Queen and they said I have to get service thru the selling dealer which is 200 miles away. They have no authorized service company within 200 miles of me. Dont buy Speed Queen!
Published: February 20, 2019
Dan of Florence, OR
Source: consumeraffairs.com
I made a HUGE mistake not taking my Whirlpool W/D set to my new house. I ha
I made a HUGE mistake not taking my Whirlpool W/D set to my new house. I had heard so many wonderful reviews about Speed Queen — workhorse, great warranties, etc. Now Im stuck with a horrible washer and disgusting mildew smell. I contacted the dealer — the mildew problem is not covered by the warranty. They suggested I contact Speed Queen directly which I did but never received a response. Ive tried everything — vinegar/baking soda, Affresh, always leaving the washer door wide open — nothing works. Twenty years ago I purchased the first front load washer Maytag made. It had the same mildew problem and Maytag contacted me ahead of me contacting them! The problem was fixed at NO CHARGE. My opinion — dont buy Speed Queen.
Published: May 24, 2019
Leslie of Lake Oswego, OR
Source: consumeraffairs.com
Purchased our washing machine May, 2017. Having problems with the unit. It
Purchased our washing machine May, 2017. Having problems with the unit. It has been to the service for 2nd time now at the Meyer Appliance where we purchased it. Since the unit is less than one year old, I have called the Speed Queen directly if we can get a new unit, but they denied our request. The unit has been in service since March 22, 2018. The first time was last year October-November, 2017. Very frustrated that we got the defective unit and they are still trying to fix it. Serial No.: 1704003888. Model: AFNE9RSP113TW.
Published: April 5, 2018
Mitsi of Los Altos, CA
Source: consumeraffairs.com
I purchased a New Speed Queen Electronic Front Load Washer and matching dry
I purchased a New Speed Queen Electronic Front Load Washer and matching dryer in 12/16. I have had problems with them since day 1. The washer is not wringing out the clothes causing issues with the dryer. The washer drops fabric softener into the wash cycle so the clothes do not come out soft. I have had 8 service calls so far and they have fixed NOTHING! I am getting ready to contact the Attorney Generals Office to see what can be done. This washer is supposed to last for 25 years and be fully warrantied for 5. I am so unhappy with Speed Queen and Freds Appliance who sold me this JUNK.
Published: February 13, 2018
Joretta of Pasco, WA
Source: consumeraffairs.com
We bought our Speed Queen washer & dryer in 2016. We were looking for s
We bought our Speed Queen washer & dryer in 2016. We were looking for something that would last & be durable. Even though the speed queen was smaller than other washers we thought the durability would be worth doing smaller loads. We were wrong! We have had numerous issues. In the beginning we would call customer support with no help. We needed to get a technician. We called several places, but only certain people work on them. I finally found a ace close, but because I did not buy it from them they would not repair it.The washer constantly leaks. Socks are constantly getting stuck in the rubber ring where it’s suppose to drain water. It’s disgusting! When you pull them out they are soaking wet & grimy. The little holes where the water drains get clogged so they have to be cleaned out constantly. There is an odor that lingers. We have tried to switch detergent to see if it helps which it does not. You can’t do many towels or blankets because it will throw an error code & water won’t drain. You have to unplug it to reset it. This usually leads to flipping the breaker because can’t get it pulled out to unplug it.The dryer is supposed to have an auto shut off when the clothes are dry, but it does not work. I was told to get it fixed I would have to pull it out in a regular basis & reset the auto sensor. Sometimes the clothes are dry & sometimes they are still damp. It takes over an hour to dry a normal load of clothes. Please don’t make the same mistake we did. Buy something else, anything else! A wash board would be better.
Published: July 1, 2020
T of Waxahachie, TX
Source: consumeraffairs.com
We purchased new washer and dryer from Speed Queen base on Old School perfo
We purchased new washer and dryer from Speed Queen base on Old School performance recommendations. The washer seems to get overloaded when there are 2 or more pairs of jeans in the load being laundered.
Published: May 16, 2020
Mark of Reno, NV
Source: consumeraffairs.com
Speed Queen worked quite well for me and for many years. It was an older mo
Speed Queen worked quite well for me and for many years. It was an older model which may have been the reason it worked for so long and so well since older things seem to have staying power compared to today’s appliances. It was nothing special or brag about, just your average washing machine. It washed the clothes and spin them close to dry and thats all I or anyone needs in a washing machine.
Published: March 15, 2017
Kathy of Pleasant Grove, UT
Source: consumeraffairs.com
Quiet running, cleans well, runs an average load in about 30 minutes. Spin
Quiet running, cleans well, runs an average load in about 30 minutes. Spin is especially effective, resulting in shorter drying times as compared to our old Whirlpool. It has an upright agitator, a feature we wanted. Since Speed Queen has done away with the transmission, the agitator is fixed and the drum moves to swirl the clothes thru the water. It runs with a gentle whooshing sound instead of the old thrashing sound. So far, it has worked well. Our machine has analog controls, not the digital control panel. All the controls are marked understandably and are easy to use. My wife likes the delicate and hand wash cycles, something our old machine did not have.
Published: May 23, 2020
Bob of Sacramento, CA
Source: consumeraffairs.com
The Speed Queen washer is a dependable machine that washes the clothes perf
The Speed Queen washer is a dependable machine that washes the clothes perfectly and has a large capacity. Its operation is quiet. The large agitator distributes the soap throughout the entire load. It is solidly built and I would highly recommend this manufacturer.
Published: May 20, 2020
William of Freehold, NJ
Source: consumeraffairs.com
I “inherited” the Speed Queen dryer with the bed and breakfast business
I “inherited” the Speed Queen dryer with the bed and breakfast business I bought 9 months ago. It’s commercial grade, heavy duty. It drives me to distraction! Despite buttoning up the duvet covers (I live in Australia) things still manage to get caught up inside and from time to time, the duvet cover even manages to get turned inside out, as do the pillow cases. How on earth can this happen??? And then there are the many, many times the sheets get twisted up like corkscrews. How can that happen?? I’ve had many dryers in my lifetime, none as expensive as this one, but every single one of them was 100% better than the Speed Queen. I HATE IT! Do not buy one! Rosie **, Australia.
Published: April 3, 2019
Rosie of Other, Other
Source: consumeraffairs.com
September 2018 we purchased the new washer. We had heard that they were a t
September 2018 we purchased the new washer. We had heard that they were a top notch machine since they were considered commercial. Well last night we had the machine shred plastic into our drum. We have no idea what happened. Today is Sunday so I have to wait until tomorrow to contact the supplier for service. Since the shredding of plastic was so bizarre I decided tonight to read some reviews to see if anyone else had this issue. Lo and behold sure enough Suresha of San Anselmo, CA posted a review about this exact same issue on Jan 20, 2019. Seems this machine is a lemon and defective.I will be taking this information to the store where we purchased our machine. I do not even want to go thru what she already went thru. I will see what our distributor does to correct this problem but I dont see anything other than replacing it with a new machine and even that based on the other reviews I have read about Speed Queen I dont want to stay with Speed Queen but I may have to just to try and get some of my money out of it.
Published: March 4, 2019
Valorie of Ashburnham, MA
Source: consumeraffairs.com
Bought a Speed Queen TR7000 top loading washer in Feb 2020, just before the
Bought a Speed Queen TR7000 top loading washer in Feb 2020, just before the Covid shutdown. After being handed a line about the durability of these washers, little over year later, its not fully draining and leaking. Id give them zero stars if I could.
Published: June 25, 2021
kathleen of North Weymouth, MA
Source: consumeraffairs.com
We’ve had the washer since February 2021. It works great. Dont have any p
We’ve had the washer since February 2021. It works great. Dont have any problems but the start button. Its the same button to pause it, that’s ridiculous because its so sensitive you cant even touch it without it going to the pause! Youre supposed to hold it for three seconds to pause but it doesnt matter. It just keeps beeping, so annoying, really think it should be a different button! I dont even want to use. We it paid way too much for it to be like that! I know Im not the only one having problems with that button!!!
Published: September 5, 2021
Michelle of Charleston, WV
Source: consumeraffairs.com
I wanted a heavy duty dryer and bought this on the recommendation of the sa
I wanted a heavy duty dryer and bought this on the recommendation of the salesman. It was professionally installed by the dealer who confirmed proper ventilation. Drying takes at least one hour per load. The sensor cycles do not work. The clothes are still damp even when set to dry. After talking to the manufacturers representative, the repairman said the dryer is functioning properly.I contacted the company who wrote, During the first 6 minutes of the cycle the machine takes readings of how wet the load is. During this time the control calculates how much time will be needed to dry the load. It also takes into account, with the current options selected, the average of the last 5 loads with the same settings selected. The time will vary with load size, type of fabric, amount of moisture in the load, air flow and the laundry room environment. After the initial 6 minutes when the time is calculated, the machine then runs for that amount of time.In other words, the sensor does not sense the present load but stops at some predicted time regardless of the dryness of the load. Further, the representative said only delicates should be dried on the delicate setting. Jeans, sweaters, and other items that would shrink at high temperature are not delicates. He suggested drying them on the timer on low temperature. While this does work, it means the sensor settings are useless.
Published: March 4, 2019
J. of New Wilmington, PA
Source: consumeraffairs.com
After one year I had to wash my clothes by hand. The Speed Queen model AFNE
After one year I had to wash my clothes by hand. The Speed Queen model AFNE9BSP116TW13 totally stopped working. It took almost 2 months to get a service person to repair it. Then to add insult to injury the Alliance customer service Chat was a total joke, no response even though I was number 1 and so was trying to get through on their phone number. I hung up after 25 minutes. I need moving bolts and cannot find anywhere to get them. It puts me at risk for totally damaging the machine in my upcoming move. The dealer lied to me about it being a 10 year warrantee. When the machine broke down I opened up the sealed package (no manual) and it said 5 years. The dealer denied he ever claimed it was a 10 year warrantee. What a racket.
Published: October 7, 2021
Julie Ann of Sellersville, PA
Source: consumeraffairs.com
Moved to new home 4 years ago & bought very expensive SQ commercial-gra
Moved to new home 4 years ago & bought very expensive SQ commercial-grade washer/dryer set as advertised, #1 recommended in the nation. Thought it would be more durable & last longer. Salesperson said true. Washer literally destroys clothes! Chews material…shreds towels, rips seams, trashes underwear, rips out zippers. So much lint removed from items at each washing that lint trap cannot hold it all. And that continues for months, after every washing! No towel in the house has lasted more than 3 months (good-quality towels!)! They look 25 years old!Worse, this model has no “balancer!” Clothes go out of balance constantly & washer makes a horrible, loud pounding sound & hops 6” across the floor! Called recommended repair service & he said nothing he can do! He cannot add one, either. Shortly after we bought this model, the company must have gotten so many complaints, they supposedly added a balancer, but that does nothing to help us. Finally, the controls on both units are annoying beyond words. You set water temp, and the unit changes the load size on its own; or you set load size, and the temperature changes. Have to keep pushing same buttons repeatedly to get them to finally “stick” where you want them! Same with dryer….very confusing on how to get it to just dry. It’s like trying to operate it in a foreign language! Bottom line: this set is a disaster from start to finish! Save your money: do not buy!
Published: September 4, 2021
B of Clarkston, MI
Source: consumeraffairs.com
Brand new commercial grade dryer bought new in Summer 2018. Consistently wi
Brand new commercial grade dryer bought new in Summer 2018. Consistently will not dry clothes in one cycle. My salesman highly recommended Speed Queen along with many friends. Inefficient to have to dry clothes 2 cycles on a high end machine.
Published: March 24, 2019
Jeremy of Lambert, MS
Source: consumeraffairs.com
We purchased a Speed Queen Stacked Washer Dryer for our business. It is not
We purchased a Speed Queen Stacked Washer Dryer for our business. It is not the first one we purchase this item since we have different locations and until now we hadnt have any issues. This time, 6 weeks after we installed it, the dryer electric panel stop working. Our installer checked it and found out that the panel was defective and need to be replaced; the cost of the new part was covered by the Brand but I need to pay the labor. I contacted Speed Queen and ask them to refund the labor needed to replace a defective part that was supposed to be working for years and just after 6 weeks malfunctioned. I was told that their policy was set and they couldnt cover the labor cost. Well, this has been my last purchase of any Speed Queen product. There is a clear difference between servicing a used dryer and fixing a defective (from origin) product.
Published: February 10, 2021
Guillermo of Portland, OR
Source: consumeraffairs.com
I purchased a Speed Queen model TC500 top loader (costs over 900.00). I bou
I purchased a Speed Queen model TC500 top loader (costs over 900.00). I bought it thinking it would last 25 yrs. It stopped working in 1 week..stuck on Rinse/Spin only. Horrible customer service with no compensation even given the machine is under warranty.
Published: June 19, 2021
Daniel of Highland Park, NJ
Source: consumeraffairs.com
I bought my Speed Queen Washer and Dryer (TR5) in August 1919 and I’m not
I bought my Speed Queen Washer and Dryer (TR5) in August 1919 and I’m not happy with them! The day they were installed and I was told they were ready to use as they walked out the door, I did a load of laundry and found the control panel loose so I called and said I needed repair to come fix it. Then I threw in the very first load into the dryer and started it up and wow, what a racket it made! So I called service back and told them they needed to repair the dryer too. When service showed up two weeks later, they tried to tell me that the loose control panel was normal! Well, it’s not and amazingly it was fixed! The support rollers and Idler Arm Assembly had to be replaced on the dryer. I had them back to repair the washer last winter, but I don’t remember why. So repair was back again today for my washer that started to walk all over the floor. I was told that it was built up dust! Very little was cleaned out from under the machine!I was told to clean the feet, I needed to push back on that heavy machine to raise it and then put a block under it so I could clean it! Really, I am expected to raise that heavy machine and keep the dust cleaned out from under the feet? As heavy as that machine is, I want to know how dust can vent get under the feet! I am so disappointed in the quality of this expensive Speed Queen Washer and Dryer!
Published: January 27, 2021
L. F. of Jay, ME
Source: consumeraffairs.com
After buying washers from big-box stores and poor service/quality, I electe
After buying washers from big-box stores and poor service/quality, I elected to purchase a 2018 top load washer from Speed Queen. Decided to support products made in USA and a brand known for quality and integrity. Within 2 weeks after purchase of new washer, it would not turn on. Started keeping log of events and now (week later) the same occurrence. It has been reported there are known issues with control panel and I am very disappointed that Speed Queen would sell washers under this circumstance. I only hope that I can get a repair or a refund.
Published: August 27, 2018
Sandra of Atlanta, GA
Source: consumeraffairs.com
My family is very active. My daughter rides horses and works in a barn so w
My family is very active. My daughter rides horses and works in a barn so we have a lot of very dirty, smelly laundry, including horse blankets and saddle pads. When my Maytag broke I went to a small local store that had several brands of appliances for sale. I told the salesman our situation and said I did not want anything fancy, I just wanted a «workhorse» of a washer and dryer. He recommended Speed Queen. I had never heard of Speed Queen but I trusted him and made the purchase.
Published: September 6, 2019
Sarah of Clayton, NC
Source: consumeraffairs.com
I really loved Speed Queen. I bought it because that is what my mother used
I really loved Speed Queen. I bought it because that is what my mother used and I am a traditional person, she was so pleased with her machine and is one I knew and grew up with so I knew I would love to be the owner of a Speed Queen washer and dryer. When I married and began my family we used it daily when the children came along and loved the experience of being owners. I enjoy that it is simple to use and so easy to operate, I could hold my child in one arm and add the softener when needed, I could unload and place in dryer with child in my arms, my husband could and was able to use this machine with ease and enjoyed the fact that it was very easy and simple to use, he never messed up the clothes he washes or dried. I was so grateful for that.I would love it to have an alarm or bell to tell when wash is completed and would love a signal for when to add the softener so that I could do other things while waiting for the chance to add. I would love to see it improved for the younger generation and also my two sons will know what brand to purchase when they marry or move out on their own.
Published: March 20, 2017
Sharon of Inman, SC
Source: consumeraffairs.com
I used Speed Queen at a laundromat, and they are amazing! You can get more
I used Speed Queen at a laundromat, and they are amazing! You can get more into your loads without worry. You know all of your clothes will come out clean. Sometimes I go to the laundromat to use their machines for my bedding. With the ones I have used it was nice to have a presoak option. Plus I like the high speed cycle of removing water. You dont have to worry about your clothes being so heavy with water when you go to dry. However, the ones at the laundromat take forever because of the presoak cycle. It would be nice if it went a tad faster and it would be cool if it cleaned itself out after every use LOL!
Published: March 26, 2017
Jenny of New Castle, IN
Source: consumeraffairs.com
Tried to wash clothes this week, burning smell is coming from washer. Does
Tried to wash clothes this week, burning smell is coming from washer. Does not spin. Machine is 4 years old. Bitter Neumann tells me it is no longer under warranty. Warranty should be at least 5 years for this kind of problem. Disappointed. Poor design. Will not buy another Speed Queen. Machine is extremely heavy and very hard to take up and down stairs.
Published: July 15, 2018
Candy of Manitowoc, WI
Source: consumeraffairs.com
In April 2021 I bought the top model dryer of Speed Queen to match our new
In April 2021 I bought the top model dryer of Speed Queen to match our new washing machine. I immediately had issues with the dryer taking too long to dry the clothes on lower settings or burning and melting the clothes on the regular and permanent press setting. The technician came out to look at it and said it is a common problem due to how the dryer heats up and the stainless steal vent in the back that get extremely hot so when your clothes brush against it it burns or melts the fabric and leaves an imprint of that vent or black marks on your items. It ruined a new set of sheets, several shirts and a couple of blankets. So my options are to dry clothes on delicate and take twice as long. So disappointed. This was an expensive dryer and the company does not back it up. I would think they would recognize this problem and come up with a solution. Or let me return it.
Published: October 15, 2021
Peggy of Ogden, UT
Source: consumeraffairs.com
I can choose the amount of water I need for the size of laundry I’m washi
I can choose the amount of water I need for the size of laundry I’m washing. It cleans a very large or a small delicate load equally! It is quiet and very user friendly. And best of all, it’s faster than the average washer even when I use the twice rinse cycle.
Published: February 7, 2019
N of Chandler, AZ
Source: consumeraffairs.com
We got this washer because our previous cheap one stopped working after 3 y
We got this washer because our previous cheap one stopped working after 3 years. We got the very expensive Speed Queen on the advice of the repair technician who didnt think our other relatively new washer was worth the cost of repairing it. So I asked for his advice on the best quality machine with the least problems and this brand was his recommendation. I am SO MAD we wasted so much money on this piece of garbage! Ive had it repaired 3 times already (owned it LESS THAN 1 YEAR) and Im going to have to have it repaired AGAIN because it is not draining water AGAIN. The repairman was literally here 2 days ago. It also doesnt get clothes very clean. DONT BUY IT. For reference I have a Model AWN43RSN115TW01 which is Product Code TR3000WN.
Published: May 3, 2020
Tracy of Paso Robles, CA
Source: consumeraffairs.com
I really don’t want to give this rating a star but I had to select at lea
I really don’t want to give this rating a star but I had to select at least one. My one star is under duress. This machine doesn’t even deserve one star. I bought a top load Speed Queen washing machine a year ago and used the “eco” setting which didn’t rinse the soap out of my clothes and I developed a terrible skin rash that I had to treat with **. The customer service rep at Speed Queen said the “eco” setting is to comply with government regulations and I should not use it and I should always use the “auto fill”. My clothes never were clean, in fact they became dingy. The biggest test of all was that none of my dog toys ever came out clean, they came out with the same dirt they had when I put them in the washer. I called customer service at Speed Queen 3 times to discuss the machines disappointing performance… “Don’t use eco setting”. “Small loads won’t get clean if there’s not enough clothes in them”. “The machine is designed so that the clothes rubbing against each other will clean”. In the end after a year of frustration I bought an Electrolux and my clothes are clean again.
Published: June 4, 2019
Angel of Los Angeles, CA
Source: consumeraffairs.com
I really like my Speed Queen. I had a new LG front loader before. My clothe
I really like my Speed Queen. I had a new LG front loader before. My clothes just kept getting dingier and dingier. But when I switched to speed Queen they were so much cleaner. It has all the settings you could want. From gentle cycle to permanent press to regular. You just can’t beat the good old agitator.
Published: May 30, 2020
Linda of Huntsville, AR
Source: consumeraffairs.com
Speed Queen is a manufacturer of a wide range of home appliances, including washers and dryers. Speed Queen offers a variety of different models of washers and dryers, each one offering different features and capabilities.
Washers and dryers are a common type of appliance that is used to wash and dry clothes. Washers and dryers are often equipped with features that allow you to easily clean your clothes, including cycle settings that allow you to quickly remove dirt and stains from your clothes.
However, there are some reasons washers and dryers can cause errors. Error codes can be very frustrating with some of the Speed Queen washers and dryers. They can cause a number of different problems. This article will describe some of the common error codes that are associated with Speed Queen washers and dryers, as well as provide some tips on how to fix them.
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Er FL
This code will appear if the washer does not reach its full capacity after 30 minutes during a wash or rinse cycle.
Make sure all hot and cold water outlets are turned on. Check that the fill hoses are not bent or kinked. Cleaning the screen that is located in the water mixing valve or the filter screen that is located on the faucet end of the fill hoses allows you to easily clean your clothes while the machine is in use. If the machine is stuck in this code, simply unplug it for 15 seconds and try again.
Er 5L
Er 5L will appear after running a wash cycle for a minute, or until the Power/Cancel keypad is pressed. It indicates that the detergent is not completely dissolved.
Laundry load may be too full. You should use a detergent that is high efficiency and has low sudsing. If using non-HE detergent. Do not use more than the recommended amount of detergent. Use only one-half of the recommended amount of detergent that your detergent manufacturer recommends.
Er ub
This code is displayed when the load is not balanced during the wash cycle. Washing clothes with an unbalanced load may limit the spin speed of the washer.
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Use load sizes that are balanced. Usually, error codes will display when it detects that the door has not been locked properly, but it is usually possible to open the door and clear the error code by pressing the Power/Cancel keypad or by opening the front panel.
Er.dl
This code means that the door is not locked properly. Make sure the door is shut completely when you try to start a wash cycle. Sometimes the machine will display an error code that you need to clear. Simply open the door or unplug the machine to clear the code. If this code continues to appear, contact Speed Queen customer service.
Er nF
If the washer is not filled up to the recommended level of water. No water level has changed in 5 minutes since the last filling, and no other water level has changed at all.
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Speed Queen Dryer Fault Codes
Alrm – Break In Alarm Door – Service door or coin vault switches.
E:00 – General Error – Re-aim micro-wand and try again.
E:01 – Proximity Error – Micro-wand is incorrectly aimed at infrared communicator. Re-aim micro-wand and try again.
E:02 – IR Communication Disconnection – Micro-wand has been removed before communication complete. Re-aim micro-wand and try again.
E:05 – Invalid Value Communication – This error occurs when an invalid codes has been downloaded from the micro-wand to the electronic control. Re-aim micro-wand and try again.
E:07 – Inoperative Control – Replace control board.
E:08 – Inoperative Control – Replace control board.
E:09 – Proximity Error – Micro-wand has been removed before communication complete. Re-aim micro-wand and try again.
E:0B – IR Communication Disconnection – Micro-wand has been removed before communication complete. Re-aim micro-wand and try again.
E:0C –IR Communication Disconnection – Micro-wand has been removed before communication complete. Re-aim micro-wand and try again.
E:0F – IR Communication Programmed Off – Reprogram Infrared communicator on and manually enable IR on control. Re-aim micro-wand and try again.
E:OP – Open Temperature Sensor Error – Replace temperature sensor.
E:SH – Shorted Temperature Sensor Error – Replace temperature sensor.
EC:00 – General Communication Error – Communication problem. Try card again.
EC:02 – Time Out Error – Communication problem. Try card again.
EC:03 – Invalid Command Code – Wrong machine type. Before downloading, ensure data is current for machine type.
EC:05 – Invalid or Out-Of-Range Data – Wrong machine type. Before downloading, ensure data is current for machine type.
EC:06 – Invalid Data Code – Wrong machine type. Card my need to be replaced. fore downloading, ensure data is current for machine type.
EC:09 – Corrupted Data Error – Communication problem. Try card again.
EC:0A – Invalid Machine Type – Wrong machine type. Before downloading, ensure data is current for machine type.
EC:19 – No Card Reader Communication – Power down unit and power back up to try again. If error persists, reader or control board is faulty.
EC:20 – Unreadable Card – Clean chip card and card reader contacts. If error persists, card may be bad.
EC:21 – Security ID Mismatch – Wrong card. Use card with correct security code.
EC:22 – Site Code Mismatch – Wrong card. Use card with correct security code.
EC:23 – Card Maximum Value Exceeded – Use card which does not exceed maximum value.
EC:24 – Insufficient Memory On Card – Download card contents to PC and clear card for re-use.
EC:25 – Card Reader Malfunction – Card reader may need to be replaced.
EC:26 – Card Write Error – Try card again. If error persists, card may need to be replaced.
EC:27 – Diagnostic Test Card Write Failure – Card reader may need to be replaced.
EC:28 – Diagnostic Test Card Write Failure – Card reader may need to be replaced.
EC:29 – Diagnostic Test Memory Test Failure – Card reader may need to be replaced.
EC:2A – Diagnostic Test Card Interface Failure – Card reader may need to be replaced.
EC:2b – Diagnostic Test Flash Failure – Card reader may need to be replaced.
EC:2C – Bad Biberon or Non-Biberon Device – Card reader may need to be replaced.
EC:2d – Firmware Update Failed S/W (Software) Not Intact – Card reader may need to be replaced.
EC:2E – Firmware Update Failed S/W (Software) Not Intact – Card reader may need to be replaced.
EC:2F – Firmware Updates, S/W Not Intact – Card reader may need to be replaced.
EC:30 – Timeout Error – Card reader may need to be replaced.
EC:31 – Hotlisted Card Inserted Into Reader – If card is hotlisted, control will destroy card.
EC:50- – Loyalty Purse Read Error – Try card again. If error persists, card may need to be replaced.
EC:56 – Loyalty Purse Write Error – Try card again. If error persists, card may need to be replaced.
EI:00 – General Communication Error – Re-aim micro-wand and try again.
EI:01 – Bad Transmission – Re-aim micro-wand and try again.
EI:02 – Device Timeout – Re-aim micro-wand and try again.
EI:03 – Invalid Command Code – Wrong machine type. Before downloading, ensure data is current for machine type.
EI:04 – Expecting Upload Request – Re-aim micro-wand and try again.
EI:05 – Invalid or Out-Of-Range Data – Wrong machine type. Before downloading, ensure data is current for machine type.
EI:-06 – Invalid Data Code – Wrong machine type. Before downloading, ensure data is current for machine type.
EI:07 – Error Writing to RTC – Control may need to be replaced.
EI:08 – Error Writing to EEPROM – Control may need to be replaced.
EI:09 – CRC-16 Error – Re-aim micro-wand and try again.
EI:0A – Invalid Machine Type / Proximity Error – Wrong machine type. Before downloading, ensure data is current for machine type. Re-aim micro-wand and try again.
EI:0F – Invalid Wake-up of IR Disabled – Manually enable IF on control and re-aim micro-wand and try again.
ERR / Err – Coin Error – Check coin drop area and remove any obstruction.
OFF – Break Down In Alarm Shutdown Error – Service door or coin vault switches.
OP – Open Thermistor – Replace thermistor.
Right Most Decimal Point Lit – Network Communication Error – Wait for error to clear. If error does not clear within one minute, disconnect the power to the unit and then power back up. If error still persists, control network board may need to be replaced.
SH – Shorted Thermistor – Replace thermistor.
Speed Queen Topload and Frontload Washer Fault Codes
Alrm – Break In Alarm Door – Service door or coin vault switches.
door – Door Open Indicator – Close door if open. If door is not open, check door switch for improper wiring.
E:00 – General Error – Re-aim micro-wand and try again.
E:01 – Proximity Error – Micro-wand is incorrectly aimed at infrared communicator. Re-aim micro-wand and try again.
E:02 – IR Communication Disconnection – Micro-wand has been removed before communication complete. Re-aim micro-wand and try again.
E:05 – Invalid Value Communication – This error occurs when an invalid codes has been downloaded from the micro-wand to the electronic control. Re-aim micro-wand and try again.
E:07 – Inoperative Control – Replace control board.
E:08 – Inoperative Control – Replace control board.
E:09 – Proximity Error – Micro-wand has been removed before communication complete. Re-aim micro-wand and try again.
E:0B – IR Communication Disconnection – Micro-wand has been removed before communication complete. Re-aim micro-wand and try again.
E:0C –IR Communication Disconnection – Micro-wand has been removed before communication complete. Re-aim micro-wand and try again.
E:0d – Pressure Switch Error – Check fill and drain hoses for clogs or kinks and check electrical circuit. Replace in defective.
E:0F – IR Communication Programmed Off – Reprogram Infrared communicator on and manually enable IR on control. Re-aim micro-wand and try again.
E:dF – Drive Failure – Check motor and tachometer circuit open. Disconnect power and restart machine to reset.
E:dL – Door Lock Error – Open and close door. Check door lock and switches.
E:dO – Door Open During Running Cycle – Make sure door is properly closed. Check door lock and switches for defects.
E:dr – Drain Error – Maximum drain time exceeded or water is still being detected at end of spin cycle.
E:FL – Fill Error – Pressure switch fails to open in 30 minutes in any fill agitate cycle.
E:HT – Heater Error – Replace bad heat circuit component.
E:OP – Open Temperature Sensor Error – Replace temperature sensor.
E:Pr – Pressure Switch Sequence Error – Replace pressure switch.
E:SH – Shorted Temperature Sensor Error – Replace temperature sensor.
E:SP – SPI Communication Error – This error is caused by transformer unplugged or wiring to motor control incorrect.
E:Ub – Unbalance Error – Redistribute load and run cycle.
EC:00 – General Communication Error – Communication problem. Try card again.
EC:02 – Time Out Error – Communication problem. Try card again.
EC:03 – Invalid Command Code – Wrong machine type. Before downloading, ensure data is current for machine type.
EC:05 – Invalid or Out-Of-Range Data – Wrong machine type. Before downloading, ensure data is current for machine type.
EC:06 – Invalid Data Code – Wrong machine type. Card my need to be replaced. fore downloading, ensure data is current for machine type.
EC:09 – Corrupted Data Error – Communication problem. Try card again.
EC:0A – Invalid Machine Type – Wrong machine type. Before downloading, ensure data is current for machine type.
EC:19 – No Card Reader Communication – Power down unit and power back up to try again. If error persists, reader or control board is faulty.
EC:20 – Unreadable Card – Clean chip card and card reader contacts. If error persists, card may be bad.
EC:21 – Security ID Mismatch – Wrong card. Use card with correct security code.
EC:22 – Site Code Mismatch – Wrong card. Use card with correct security code.
EC:23 – Card Maximum Value Exceeded – Use card which does not exceed maximum value.
EC:24 – Insufficient Memory On Card – Download card contents to PC and clear card for re-use.
EC:25 – Card Reader Malfunction – Card reader may need to be replaced.
EC:26 – Card Write Error – Try card again. If error persists, card may need to be replaced.
EC:27 – Diagnostic Test Card Write Failure – Card reader may need to be replaced.
EC:28 – Diagnostic Test Card Write Failure – Card reader may need to be replaced.
EC:29 – Diagnostic Test Memory Test Failure – Card reader may need to be replaced.
EC:2A – Diagnostic Test Card Interface Failure – Card reader may need to be replaced.
EC:2b – Diagnostic Test Flash Failure – Card reader may need to be replaced.
EC:2C – Bad Biberon or Non-Biberon Device – Card reader may need to be replaced.
EC:2d – Firmware Update Failed S/W (Software) Not Intact – Card reader may need to be replaced.
EC:2E – Firmware Update Failed S/W (Software) Not Intact – Card reader may need to be replaced.
EC:2F – Firmware Updates, S/W Not Intact – Card reader may need to be replaced.
EC:30 – Timeout Error – Card reader may need to be replaced.
EC:31 – Hotlisted Card Inserted Into Reader – If card is hotlisted, control will destroy card.
EC:50- – Loyalty Purse Read Error – Try card again. If error persists, card may need to be replaced.
EC:56 – Loyalty Purse Write Error – Try card again. If error persists, card may need to be replaced.
EI:00 – General Communication Error – Re-aim micro-wand and try again.
EI:01 – Bad Transmission – Re-aim micro-wand and try again.
EI:02 – Device Timeout – Re-aim micro-wand and try again.
EI:03 – Invalid Command Code – Wrong machine type. Before downloading, ensure data is current for machine type.
EI:04 – Expecting Upload Request – Re-aim micro-wand and try again.
EI:05 – Invalid or Out-Of-Range Data – Wrong machine type. Before downloading, ensure data is current for machine type.
EI:-06 – Invalid Data Code – Wrong machine type. Before downloading, ensure data is current for machine type.
EI:07 – Error Writing to RTC – Control may need to be replaced.
EI:08 – Error Writing to EEPROM – Control may need to be replaced.
EI:09 – CRC-16 Error – Re-aim micro-wand and try again.
EI:0A – Invalid Machine Type / Proximity Error – Wrong machine type. Before downloading, ensure data is current for machine type. Re-aim micro-wand and try again.
EI:0F – Invalid Wake-up of IR Disabled – Manually enable IF on control and re-aim micro-wand and try again.
ERR / Err – Coin Error – Check coin drop area and remove any obstruction.
OFF – Break Down In Alarm Shutdown Error – Service door or coin vault switches.
Right Most Decimal Point Lit – Network Communication Error – Wait for error to clear. If error does not clear within one minute, disconnect the power to the unit and then power back up. If error still persists, control network board may need to be replaced.