The surge 2 ошибка assert hit

Обновлено: 03.06.2023

ASSER HIT: ‘deviceCount >= && «No Vulkan capable device found»‘ | File: D:BuildAgentsbuildAgent_pcworkgit_checkout_per_agent_mainFledgeRendererrenderersrcvulkanFledgeRendererSystemVulkan.cpp’ | Line: ‘377’

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EA_Kent

Would you mind sharing a DxDiag when you’ve got a chance? You can find more info on how to pull one up over at the EA Help website.

Once you have the text file please attach it to this thread. Thanks!

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July 2020 — last edited July 2020

Hey sorry for late response here is the dxdiag

i can also add tell you some of the trouble shooting i did on this just in case you need

1. i uninstalled and reinstalled
2. i moved it from a external hardrive to my actual laptop
3. i ran the repair from the orgin client
4. i tried some fixes i saw on the internet like adding a setting file to my folder i was having issues renaming my amdvlk64.dll file because i was having issues with system admin rights and didnt feel like digging any deeper on that solution
5. i also tried updating my drivers and checking can you run it to make sure my device meets the minimum requirements which it seemed like it did

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EA_Kent

I appreciate the details!

Your GPU supports Vulkan, so that shouldn’t be an issue. I’m wondering if the game is trying to use the integrated AMD graphics from your CPU rather than your NVIDIA GPU. Can you check something for me when you have a chance?

Open up the NVIDIA Control Panel and go to Manage 3D Settings . Under Global Settings you should see a drop down menu for Preferred Graphics Processor . It will most likely be set to Auto-select by default. Try changing this to your NVIDIA GPU and see if that helps at all.

Let me know how that goes when you have a chance. Thanks!

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hey that didnt work unfortunately does it matter if it is on my hard drive or external i did move it to my external after my trouble shooting didnt work

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EA_Kent

I have seen some cases where having the game installed on a separate drive from the Origin client itself can cause some issues, but the error you’ve been seeing seems to be more driver-related.

Have you tried rolling back to a previous NVIDIA driver to see if that helps at all? It looks like the developers for The Surge 2 specifically mention that driver 436.48 or earlier should work. Let me know if you’re still running into the same errors afterward.

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hey sorry for late response but it seems that rolling it back didnt help i also tried removing and re adding both drivers as well as running the driver once while the amd driver was closed it did seem to open but it didnt really display anything kind of like an invisible window that was full screen so i closed it but it didnt pop up with that error message. i dont know if its because of the fact that the driver was disabled but i tried running apex because i know i wouldnt be able to run any games with that driver disabled and it did still show an error message. i cant seem to replicate it though it doesnt seem to do anything if i try to run it with the driver disabled granted i did remove it and add it back so i dont know if that could have caused anything.

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EA_Darko

July 2020 — last edited July 2020

Hey @nickross637 as someone who saw issues with getting The Surge 2 to launch there are a couple of things you can try.

I had a similar error pop up when launching No Man’s Sky on an MSI gaming laptop, I fixed the issue by running Display Driver Uninstaller (which is a third party program not affiliated or endorsed by EA so if you opt to use it you do so at you own risk) in safe mode and then doing a clean install of my GPU drivers.

You can also try playing around with your power plan in your settings to ensure that you are always using your dedicated GPU or if feeling tech-savvy enough you can enter your BIOS settings and disable the integrated card entirely.

With The Surge 2, you can see issues when running some background program running such as CCleaner Smart Cleaning or anything like those is disabled when running the game. For some reason these can cause issues with the game and result in some odd error messages.

If disabling those get the game working and you continue to see visual issue then can you try the following ensuring that you launch the game after each to see if it works:

• Run the game
• Open OPTIONS > VIDEO > DISPLAY.
• Set VSync to OFF.
• Set Frame Rate Limit to 60 FPS

• Run the game
• Open OPTIONS > VIDEO > GRAPHICS.
• Set Resolution Scale to 100%
• Run the game
• Open OPTIONS > VIDEO > GRAPHICS.
• Set Dynamic Resolution Mode to MODERATE or AGGRESSIVE

You also need to ensure that your DirectX and your VC++ are fully up to date, it’s no harm doing a clean install of both and then launching the game again to see if you see a difference.

10 дек. 2019 в 6:32
Error: failed to execute vulkan command — Possible fix

If you still have problems with game crashing once in a while with «failed to execute vulkan command.. » here is what what you can try:
1) go to C:WindowsSystem32 find vulkan-1.dll select it and copy (Ctrl+c)
2) go to game installation folder and open Bin subfolder . SteamLibrarysteamappscommonThe Surge 2bin
3) paste the vulkan-1.dll replacing the one that is already in the Bin

This fixed the constan crashed of the game for me, but there are some issues with gamma from time to time, nothing terrible.

9 ноя. 2019 в 6:05
I only recently launched the game,and for the beginning of me running around doing stuff in the first zone was fine for the first hour or 2,I entered the mall,so far so good.
entered the port,whent down the stairs killed a bunch of spider drones,walked up to a guy placing one,killed him,and after that point,started happening that error,I relaunch the game,reload the save,walk around the same area for a minute or 2 and it appears again.
the error is this.
[FLR] Error
ASSERT HIT: ‘result && ‘Failed to allocate GPU memory» I File: • DABuildAgentsbuildAgent_pcworkgitcheckoutper agent _main FledgeRendererrenderersrcvulkan FledgeRendererM emotyGpuMemoryManagerVulkan.cpp’ I Line: ‘306’
any information would be appericated,and I did try the beta branches,didnt help.
9 ноя. 2019 в 6:35
I noticed something,this error only occours,when switching to Very high settings.
even if trying to do custom and bumping up anything above high will cause an instant error.
specifically that error above,I dont mind playing on high,but I hope this issue will be resolved.
*note,this issue wasnt a thing on launch day,only recently,or to be exact,at the day of this post*
9 ноя. 2019 в 12:57
alright,this issue is now happening in high settings but only in certain areas

Following the following steps, could you provide your logs along with your dxdiag to us so that we can investigate your crashes ?

A. Enable the Game Logs (Fledge.log, fledge_foundation.log and FledgeRenderer.log files): 1. Open Windows Explorer or File Explorer from the taskbar. 2. Navigate to Documents > The Surge 2. 3. Right click on the settings.ini file > Edit. 4. Add the following lines: logging_enabled = true crashdump_level = Large 5. Run The Surge 2 and reproduce the bug. The game logs are stored in Documents > The Surge 2 > logs.
12 ноя. 2019 в 11:22

Following the following steps, could you provide your logs along with your dxdiag to us so that we can investigate your crashes ?

A. Enable the Game Logs (Fledge.log, fledge_foundation.log and FledgeRenderer.log files): 1. Open Windows Explorer or File Explorer from the taskbar. 2. Navigate to Documents > The Surge 2. 3. Right click on the settings.ini file > Edit. 4. Add the following lines: logging_enabled = true crashdump_level = Large 5. Run The Surge 2 and reproduce the bug. The game logs are stored in Documents > The Surge 2 > logs.
Thanks, the crash has been reported and is currently being investigated

One possible lead would be to enable the option «texture streaming» from the options if it’s not already the case. Enabling it will let the streaming system handle the memory.

You have a 1060 GTX 3GB and with 3GB it’s not recommended to have this option disabled.

If the option is already enabled, unfortunately it is recommeded to play on lower quality settings

13 ноя. 2019 в 11:50

One possible lead would be to enable the option «texture streaming» from the options if it’s not already the case. Enabling it will let the streaming system handle the memory.

You have a 1060 GTX 3GB and with 3GB it’s not recommended to have this option disabled.

If the option is already enabled, unfortunately it is recommeded to play on lower quality settings

that option was always enabled for me,so thats not the case,but Iv tested right now to run on your auto settings wich are suppose to lock settings to a managable to my GPUs state.
and after running around in the nixen port for a while,the same crash occours,in wich makes absolutely 0 sense how I could run the game on the same auto — high settings in the first zone,where it was completely fine while playing for an extended period of time,and suddenly entering a new zone the game suddenly decideds to give you a middle finger to the face for progression regardless of settings.
note I played trough the first zone before the vulkan patch and everything was fine,came back a few weeks later,finished up farming and mopping up the first zone,got into the mall,all seems to be fine,up next whent to the port,and literally after going trough the first bit of electric spiders,that pops up.
Im really at a loss here,is the GPU really the issue or is the newly implimented software/processing system within the game after that patch.
I would love to help,but this is literally all I can do to provide information.
Very high-instant crash
High-running trough certain areas or within a set period of time 5-10 minutes (crash)
Auto-same deal as with this option above ^

Unfortunately, if the option is already enabled I don’t have much other solutions to propose other than reducing the quality options. Only lowering the Texture quality should prove sufficient in that matters.

The changes made in the different patches should not impact this kind of issue this much so it’s weird you didn’t have them in the first place as you say.

Lowering texture quality and having the latests GPU drivers should help, if there are any improvements made in future patches I’ll let you know

15 ноя. 2019 в 3:21

Unfortunately, if the option is already enabled I don’t have much other solutions to propose other than reducing the quality options. Only lowering the Texture quality should prove sufficient in that matters.

The changes made in the different patches should not impact this kind of issue this much so it’s weird you didn’t have them in the first place as you say.

Lowering texture quality and having the latests GPU drivers should help, if there are any improvements made in future patches I’ll let you know

alright,thank you for the support,hope I will somehow resolve this issue.
16 ноя. 2019 в 1:25

Unfortunately, if the option is already enabled I don’t have much other solutions to propose other than reducing the quality options. Only lowering the Texture quality should prove sufficient in that matters.

The changes made in the different patches should not impact this kind of issue this much so it’s weird you didn’t have them in the first place as you say.

Lowering texture quality and having the latests GPU drivers should help, if there are any improvements made in future patches I’ll let you know

alright,thank you for the support,hope I will somehow resolve this issue.
Out of interest, you probably already tired all this, but did you try a steam verity check, and update drivers and or DDU and reinstall drivers ?
17 ноя. 2019 в 14:39
alright,thank you for the support,hope I will somehow resolve this issue.

Out of interest, you probably already tired all this, but did you try a steam verity check, and update drivers and or DDU and reinstall drivers ? yeah I pretty much tried every possible conventional method,and it makes no godam sense to how Iv run games at a much higher requierment than this one and none of them did a force crash just out of entering into speciffic game areas and it says (oh sorry GPU bad),I really wanna play trough the surge 2,loved the 1st one and was hyped over the 2nd.
really dont wanna offend the game Im siked for but the engine its running on is one genuine mess of bugs since day 1 :/
(some of them werent as bad,actually fixable by the posts made by the devs)
but the fact that its a full release title and contains functionality issues up to this day is astounding at this juncture.
Have no clue if its because they are using Vulkan or its because theres some internal conflict between drivers as they stated about GForce.
my drivers are up to date,did the most recent driver upgrade for literally everything,and everything is still the same as it is up to this day.
go into port nixon and walk trough the shock spider-Crash
/lower settings/
walk past the spiders and get to medbay-after 5 minutes,crash.
literally unplayable.
17 ноя. 2019 в 21:54

Out of interest, you probably already tired all this, but did you try a steam verity check, and update drivers and or DDU and reinstall drivers ?

yeah I pretty much tried every possible conventional method,and it makes no godam sense to how Iv run games at a much higher requierment than this one and none of them did a force crash just out of entering into speciffic game areas and it says (oh sorry GPU bad),I really wanna play trough the surge 2,loved the 1st one and was hyped over the 2nd.
really dont wanna offend the game Im siked for but the engine its running on is one genuine mess of bugs since day 1 :/
(some of them werent as bad,actually fixable by the posts made by the devs)
but the fact that its a full release title and contains functionality issues up to this day is astounding at this juncture.
Have no clue if its because they are using Vulkan or its because theres some internal conflict between drivers as they stated about GForce.
my drivers are up to date,did the most recent driver upgrade for literally everything,and everything is still the same as it is up to this day.
go into port nixon and walk trough the shock spider-Crash
/lower settings/
walk past the spiders and get to medbay-after 5 minutes,crash.
literally unplayable.
I think that unfortunately for most people that still can’t play S2 reliably — it’s down to vulkan — VK doesn’t have the same spectrum of support as the other API’s yet, so yeah for a sizeable minority of people it’s the death of those games for them unfortunately.

Like for instance quite a few people were no longer able to play NMS when they switched to vulkan. There was a steam group (which got taken down. why ?) a while back that had like nine thousand people in it that all couldn’t play NMS anymore just because of vulkan I know that VK is the future and all, but it’s just sad that right now, it’s ruining games.

10 сен в 13:57

Just bought this game for my PC and it downloaded OK but wont start. Here’s the error:
«Failed to execute Vulkan command ‘result’ (file ‘D:BuildAgentsbuildAgent_pcworkgit_checkout+mainFledgeRendererrenderersrcvulcanFledgeRendererSystemVulkan.cpp’ in line ‘376’), returned: ‘VK_ERROR_INITIALIZATION_FAILED’

There’s a good user friendly message, eh?

I have the same problem. The solutions alreadyt provided doesn’t work for me.
12 сен в 16:42
I bought this like 5 hours ago and have spent all 5 hours trying to fix the exact problem and I don’t know how, and no work arounds are working, is there any solution or should I just refund the game and get a different game?
13 сен в 6:36
I bought this like 5 hours ago and have spent all 5 hours trying to fix the exact problem and I don’t know how, and no work arounds are working, is there any solution or should I just refund the game and get a different game?

By your steam icon you already refunded.

What could have been tried before refunding was:
Checking your specs
Checking game files on Steam
Uninstalling game then deleting game folder before reinstall
Checking for anti-virus or other programs that could be a trouble
Checking windows and Steam
Checking your hardware (CPU, GPU, RAM, HD, PSU, MoBo)

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