Unknown ssid ошибка

Wi-Fi Network Confirmation

1. Temporarily disable the cellular data (4G or 5G data service) of your phone and make sure your smart phone is connected to your home Wi-Fi network. We strongly recommend the WiFi network name ( SSID ) and password in both numeric digits and letters to enhance security and convenient input.

2. The connection does not support VPN or Proxy server.

3. The connection does not support web authentication or certification.

4. The robot supports Wi-Fi protocol of 802.11b/g/n 2.4G IPv4; it can support single band in 2.4GHz or mix network of 2.4GHz/5GHz

5. The robot supports 1-11 Frequency Channel (North Americas); and also support 12-13 signal (follow local administrator policy)

6. If your home Wi-Fi router supports dual band (2.4GHz and 5GHz), and “Band steering” or “dual band in one “, please activate it so that the two network (2.4GHz+5GHz) will integrate into one network name. You may connect your smart phone to this network and start further connection process

7. If your home Wi-Fi router is a dual band router, and they are separated in two network name (SSID), please select the 2.4GHz network and ignore the 5GHz SSID

8. The robot does not support hidden SSID network,  meaning the Wi-Fi SSID network name should be visible on your smart phone,  to identify the network and continue the connection process.

Device configuration timed out 

Error code:e.g.(406,10017)

· Make sure that you have disabled mobile data on the phone, such as mobile 4G network
· Make sure the robot is connected to your phone via Wi-Fi
If the robot Wi-Fi «ECOVACS_xxxx» is not found in the network settings, restart the robot (press and hold the RESET button until a startup sound plays) and the router, exit the App and try again
View more error codes and solutions >

Other common issue solution

1. Download the latest version of «Ecovacs Home APP», and make sure to enable the Data & Wi-Fi and Location (including GPSGPRS) permissions for the APP in the phone’s settings

2. Before configuring the network, connect the mobile phone to the home Wi-Fi and disable the 4G mobile data service

3. At present, network setup is only applicable to 2.4GHZ band routers. If you use a dual-band router, you may choose to «Forget or Don’t Save» Wi-Fi hotspot in the 5G band in the phone’s settings (you may reconnect to the hotspot in the 5GHz band after the setup, if necessary). If the dual-band router uses the same Wi-Fi name and password, or has the «Dual-band Priority/Dual-band Merger» function enabled, you may move to configuring the network. We recommend using English letters or numbers as the Wi-Fi password

4. Open the APP and follow the prompts: Add Device — Connect to Home Wi-Fi — Turn On — Press the «Reset» button, tap «Next» after you hear the voice prompt of «Entering network setup mode». If the network name is recognized as «unknown SSID» in the step of «Connect to Home Wi-Fi», enable the «Location» (including GPSGPRS) permissions for the APP in the phone’s settings

5. Connect the robot to your phone, once you hear the prompt, «DEEBOT is connected to your phone. Please return to the App and wait for the network setup to complete,» return to the App and wait for the network setup to complete

6. For some phones, you may skip the «Connect» step and return to the App and wait for the network setup to complete

7. For some Android phones, after connecting to «ECOVACS-XXXX» via Wi-Fi, there will be a pop-up prompt saying «Unable to connect to this WLAN» on the phone screen. According to different prompts, it may be one of the following situations. Make sure the mobile phone maintains a Wi-Fi connection with DEEBOT:1)If asked whether to switch other networks: select «Do Not Switch»;2)If asked «Do you want to switch to a better network?» Choose «No»;3)If asked «Do you want to continue to use this network?» Choose «Yes»

8. Return to the App and wait for the network setup to complete. When the progress exceeds 50%, check if the current network connected by the mobile phone is the Wi-Fi network that you’ve selected for DEEBOT’s network setup. If not, you must manually switch the network in the WLAN list. After switching, return to the App and wait for the network setup to complete

9. If the phone has anti-virus and VPN software installed, it is recommended to re-configure the network after disabling this software

10. The network reconfiguration has failed. Try using another phone and enable a 4G mobile data sharing hotspot in lieu of a home router, then repeat the network setup steps. If the hotspot configuration is successful, we recommend that the user change the hotspot name and password to the home Wi-Fi name and password. After the network is set up, the mobile hotspot can be turned off. After restarting, the robot will automatically switch to the home router. Check if the Wi-Fi LED indicator has stopped blinking. If so, it means the network is connected

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Не подключается broadlink к wifi

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1 07-04-2019 18:15:38

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Тема: Не подключается broadlink к wifi

broadlink не определяет сеть wifi, вместо этого в окне wifi указана надпись unknown ssid. При наборе вручную после настройки всплывает окно что настройка не удалась и просит перезапустить устройство. Однако после перезапуска все безуспешно. Что делать?

2 Ответ от Admin 08-04-2019 02:25:18

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Re: Не подключается broadlink к wifi

3 Ответ от stepa777 08-04-2019 03:06:02

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Re: Не подключается broadlink к wifi

Нет. Я не могу поеять как менять настройки роутера.

4 Ответ от Admin 08-04-2019 10:25:23

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Re: Не подключается broadlink к wifi

Переверните роутер. На дне есть наклейка, там указан IP адрес и параметры входа. Вводите адрес в строку браузера, к примеру, 192.168.0.1. Далее логин и пароль. Если не понятно, то ищите информацию. Думаю ее полно даже на ютубе. Если ничего не помогает, то обратитесь к знакомому «компьюторщику».

5 Ответ от stepa777 08-04-2019 11:10:13

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Re: Не подключается broadlink к wifi

Спасибо. Попробую.

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Chris

started a topic
over 2 years ago

Hi, 

I changed my router and now I see an <Unknown SSID> on the android app.

Basically in the «Sync status» section, I will see my phone name and then the words Network <Unknown SSID>.

Both the main PC and the android phone is on the same wifi access point when trying to sync.

I did go into the Windows Sync Settings and turned the «ON» slider switch to off and on, but the android app still shows the error message — <Unknown SSID>



1 person has this problem

Buck

said
over 2 years ago

I’m having the same problem  with a new Android phone.    <Unknown SSID>   Have tried all the usual fixes.

Mike — mSecure

said
over 2 years ago

Hi Chris and Buck,

Thank you for contacting us, and I’m sorry for the issue you are experiencing. I’m not familiar with this message you are seeing, but I’m not sure right now it’s actually an error message. First, what types of devices are you guys running, and what is the Android version number? Next, when you look at the boxes at the bottom of the screen in the Sync Settings, does it show any red or yellow data or graphics? Does it have a green connection icon or is it a red icon showing the client and server there is a disconnection?

Jay

said
over 2 years ago

I am having exact same issue. New router with same SSID name as used prior, and now mSecure cannot wifi sync.  It shows a red icon showing a disconnect between client and server.  I have also restarted both PC and android phone and also reset the the «Main Computer» setting off then back on using the PC.

Jay

said
over 2 years ago

I just wanted to report that using guidance provided in another thread I solved the problem by making sure my ethernet connection on my computer was  «Private» under «Network Profile» settings on my Windows 10 PC.    Somehow, it had changed to Public possibly due to the router change. BTW,  the phone app still shows «unknown ssid» so that must not be the root of the problem but now does show connected between client and server.

Mike — mSecure

said
over 2 years ago

It’s great to hear you were able to get this issue resolved Jay! With Windows computers, most problems related to Wi-Fi syncing are caused by the Network Profile being set to Public. I’m not sure how that settings gets changed either, but as you found out, setting it to «Private» takes care of the problem.

Trekky

said
almost 2 years ago

Not sure if I should necro this thread or start another for the same issue.

I get the message «<unknown ssid>» as well, but it is sort of intended because the SSID is not broadcast for security reasons.

The Windows 10 «Main Computer» is not using WIFI but Ethernet, its subnet is routed with the WIFI used by the Android phone.

The PC is using the Domain Network Profile with the same discovery settings as the Private Network Profile.

mSecure 3 on the same phone and PC can sync without problems.

I was happy with mSecure 3 for years but was not able to activate it on my new PC. Therefore I purchased mSecure 5 recently but I am rather disappointed with it right now :-(

Mike — mSecure

said
almost 2 years ago

@Trekky Based on the setup you just described, I’m not sure if the Wi-Fi syncing will work in mSecure 5. With the new app, it’s set up to be easier to sync in the most common of scenarios, but it’s not quite as flexible in the less common contexts. That being said, the only thing you can’t do in mSecure 5 is set a specific port number for the connectivity with the desktop app. Aside from that, I believe you will have to have the Network Profile set to Private in order for the syncing to work. Have you tried setting the Network to Private just to see if things work?

Trekky

said
almost 2 years ago

With all due respect — I dont understand that excuse.

Do you really call Domain Network Profiles that are used in large corporate networks a «less common context» ? Do you imply that mSecure is not suitable for people working there, thats it is meant for private users only who can freely mess around with their network settings ?

But what I really dont understand is how it was possible that mSecure got worse and worse with every version after 3 — at least in this respect.

v3.5.6 was fast, stable, uncomplicated, and it was able to sync in  my «less common context» just fine.

But then suddenly the license file import does not work anymore — and suprise — surprise — you have to purchase mSecure *again*.

I could have lived with the fact that I suddenly need an Internet connection to activate mSecure even though I think that the whole cloud-here-cloud-there is far too exaggerated.

But instead of playing Beta Tester for a paid product and messing around with an otherwise perfect PC setup just to find a workaround for a software that does not work as needed, I prefer to bear the loss of the purchase price and look for working alternatives….

Mike — mSecure

said
almost 2 years ago

Thank you very much for your feedback. If there is something I can help with specifically in mSecure as you look for other alternatives, let me know.

Trekky

said
almost 2 years ago

Sorry if I sounded grumpy — but I am just frustrated that a no-brainer like moving a small but important software to a new computer takes so much time, complications and is unsuccessful in the end.

When I could not activate mSecure3 I still was trusting it so I purchased the new version — just to meet another dead end.

Of course there is something you could do to help — make it work ;-) — for example add the v3 sync routines as «WIFI Legacy Sync» option….

Mike — mSecure

said
almost 2 years ago

@Trekky For sure, the mSecure 5 app will not be updated with any Wi-Fi enhancements, as we’re getting ready to release mSecure 6 after the beta testing has finished. I’m not sure if there will be enhancements to the feature in later releases of v6, and I do understand you’re looking for something that wouldn’t be considered an enhancement. For v5 and v5, however, it is an enhancement. The thing is, because I’m not exactly sure if adding the ability to set a port would actually fix the problem, it’s not certain that adding that capability would help.

One of the big problems with Wi-Fi syncing is that it’s an incredibly complicated system, and we rely heavily on the systems built in to the OS. So many of our customers have reported so many different configurations, that it would be next to impossible to make all of them work correctly, not without a dedicated Wi-Fi systems engineer. I’m sure that sounds crazy, but it’s really what we have experienced. We try to keep the Wi-Fi syncing working solidly for the majority use cases, and we believe we achieve that goal. When it deviates much from those use cases, things can get more unstable.

I say all of this to be transparent about how we handle the Wi-Fi syncing. It’s possible the feature will be enhanced in the future, but at this time, I we don’t have active plans for doing so.

Trekky

said
almost 2 years ago

I understand — although I generally consider it an enhancement if something actually starts to work — even if it means re-introducing a working feature that had been removed for whatever reason.

What I don’t get is why something that works at least in (a lot of ?) certain scenarios had to be removed in order to add something that might work in others or «in general» and which forces users to adapt Windows to mSecure instead of the other way around.

Anyway — as I am done with mSecure and just another leaving customer, I have no further right to post here….

Mike — mSecure

said
almost 2 years ago

Again, thanks so much for your feedback Trekky. If you do have any questions about mSecure in the future, we’ll be here to help. Thank you very much for your business.

Trekky

said
almost 2 years ago

As a conciliatory  conclusion : in a last attempt I tried to activate 3.5.6 which failed — but I found old posts about a related bug and a link to download 3.5.7.

With 3.5.7 the activation worked — and it can sync !! ;-) — so I am happy again. I dont mind the payment for v5 since I have been using 3.5 for so long now :-)


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My customer reported that his android shows in app but I can’t reproduce it in my devices and emulator whatever android versions. Coincidently, I found some one post a blog that a similar issue for some mobile device — vivo x21iA / vivo x20.

I’ve tested in these two devices and the issue surely could be reproduced.
It’s undoubtedly not the bug of plugin. It should be a bug of some firmwares or else, but I can’t tell my customers to contact the mobile manufacturer to solve this problem.

Thus, I have modified the code(WifiWizard2.java) as below(get SSID by another API):

      serviceInfo = info.getSSID();

      if(serviceInfo != null && serviceInfo.contains("unknown ssid")) {
          NetworkInfo wifiInfo = connectivityManager.getNetworkInfo(ConnectivityManager.TYPE_WIFI);
          String wifiName = wifiInfo.getExtraInfo();
          if (wifiName.startsWith(""")) {
              wifiName = wifiName.substring(1, wifiName.length());
          }
          if (wifiName.endsWith(""")) {
              wifiName = wifiName.substring(0, wifiName.length() - 1);
          }
          serviceInfo = wifiName;
      }

And it works now. Hope this would help someone.

There are different approaches how you can get the WIFI information (such as SSID) in android.

Some of them already listed here, for example WifiManager service.

But for OP question:

Is there anything wrong with my code?

No, the problem is not in your code.
The main reason for the unexpected behavior, is because of the security patch of the last android releases.

Before the patch (or any device that didn’t get an update), the hackers could steal sensitive information that was leaked through the wifi info.

For example the hackers could obtain the device geolocation, that should be accessible only with the Dangerous Permission LOCATION, that should be requested at runtime and can be revoked at any moment. But in the other hand — the WifiInfo is accessible only with the Normal Permission android.permission.ACCESS_WIFI_STATE which is granted at install time and cannot be revoked.
That way, hackers could bypass the permission mechanism and access the data from dangerous permission using only normal permission.

The issue was reported and tracked by CVE-2018-9489, you can read more about it here: Sensitive information expose via WIFI

So the reason why you having those problems is because now android blocks the sensitive wifi info, unless the app holds the ACCESS_COARSE_LOCATION or ACCESS_FINE_LOCATION.

So, if you request those permissions explicitly (and allowed by the user), your code should work fine.

For example:

Manifest

<uses-permission android:name="android.permission.ACCESS_FINE_LOCATION"/>
<uses-permission android:name="android.permission.ACCESS_WIFI_STATE"/>

Activity

private static final int LOCATION = 1;
protected void onStart() {
   super.onStart();
   //Assume you want to read the SSID when the activity is started
   tryToReadSSID();
}

@Override
public void onRequestPermissionsResult(int requestCode, String[] permissions, int[] grantResults) {
    if(grantResults[0] == PackageManager.PERMISSION_GRANTED && requestCode == LOCATION){
        //User allowed the location and you can read it now
        tryToReadSSID();
    }
}

private void tryToReadSSID() {
    //If requested permission isn't Granted yet
    if (ActivityCompat.checkSelfPermission(this, Manifest.permission.ACCESS_FINE_LOCATION) != PackageManager.PERMISSION_GRANTED) {
        //Request permission from user
        ActivityCompat.requestPermissions(this, new String[]{Manifest.permission.ACCESS_FINE_LOCATION}, LOCATION);
    }else{//Permission already granted 
        WifiManager wifiManager = (WifiManager) getApplicationContext().getSystemService(WIFI_SERVICE);
        WifiInfo wifiInfo = wifiManager.getConnectionInfo();
        if(wifiInfo.getSupplicantState() == SupplicantState.COMPLETED){
            String ssid = wifiInfo.getSSID();//Here you can access your SSID
            System.out.println(ssid);
        }
    }
}

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