Voopoo please open upgrade file ошибка

Цитата Сообщение от Toptun80
Посмотреть сообщение

Программа показывает, что на девайсе стоит проша от 29.05.2020, скачиваю прошивку от 29.10.2020
спойлер *

При попытке обновить пишет «Please open upgrade file»

Так попробуйте прошить «OLD…», но максимум что вы можете сделать, это открыть достижения, на сколько я понял… Там нью не значит, что это новая, как бы странно это не звучало. То есть она новая, но как бы не для всех аппаратов. Были выпущены девайсы с двумя вариантами прошивки: old и new. Собсно, с new выпущены позже old. Но нельзя на девайс с олд поставить нью, как и наоборот. Можно только поставить олд «с достижениями» и олд «без достижений». Аналогично с нью.— — — Добавлено — — —

myboris2005
Могли бы вы подсказать по поводу бака Draw?
Пришел мне тут бак и спиральки мтл. Ну, думю, запущу сейчас новую игрушку. Собственно, я и купил то Drag X, когда увидел этот бак. Спирали нихром, fused clapton. У китайца на коробочке написано 0,73 Ома, я ожидал увидеть, после обрезки, где-то 0,60-0,65. Ставлю первую спираль: 0,2 Ом, думаю, прожечь надо, мож глюк, прожигаю на поде, спираль разгорается практически моментально только в двух точках (около винтиков), со второго нажатия перегарает и отваливается, даже не успел пинцетом поелозить. Ладно, мож китаец браконул. Ставлю вторую, 0,6 Ом. Опять прожигаю на поде. Опять начинает разгораться в тех же точках, но тут я успел поелозить пинцетом, спираль постепенно стала краснеть в других местах… и вот, когда я уже порадовался, перегорает в тех же самых местах и отваливается. Плюнул, взял старые спирали, на Берсе и Этне они дают 0,75-0,80 Ом. Поставил на Draw. Решил сразу прожечь на Пико 25, прожглось нормально, 1 Ом. Ставлю на Drag — 1,2 Ом. и вот чувствуется, что нефига он не выдает 15 Вт, которые я выствил. В чем беда? В поде, в баке, во мне? Может Трамп всему виной или Чубайс…

  • Atomizer & Pod & Coil

    1.Clean the Pod and Mod connection part regularly. Please take out the Pod, and shake
    the Mod downwards which may reduce the condensation of fluid leaking into the Mod.
    2.What are the right steps to use pod ?

    When a new coil is installed, fill e-liquid(suggest 70% full) to completely soak the coil
    and let it sit for 5 minutes before vaping.
    Make sure to use the coil within wattage range, so please kindly adjust your device to
    lower wattage before vaping in case of burning the coil.
    Change a new coil if it has been used for a long time since you had better change a coil
    after 5-6 times refilling, which will reduce the leakage and give you a better vaping
    experience.

    3.How to use the rubber plug?

    Please open the rubber plug gently first. After filling pod with e-liquid, make sure the
    rubber plug is installed correctly. If not, it will lead to e-liquid leakage.

    4.What is the best way to store Pod when not using it ? 

    It is best to fully charge the mod and take out the pod and put it upside down to avoid
    e-liquid leakage and keep children out of reach.

    5.Pod and Coil compatibility

    Please kindly notice that PnP pod can only use PnP coil and TPP pod can only use TPP
    coil.

  • Coil Burnt Issue

    It may be caused by the following:

    Improper vaping setting of power
    Didn’t prime coil before vaping 
    Lack of e-liquid in the core
    Improper percentage of PG:VG of the e-juice
    Too frequent Vaping
    Defective coils

    Suggestions&solutions:

    Please try to inhale for several puffs without powering-on while using a new coil or let
    the pod sit for about 5 minutes after filling.
    Recommend using higher PG juice such as 70:30 or 60:40 and less sweetener e-juice when
    the coil is less than 0.6ohm.
    Please prime the coil with a low wattage for the first several puffs.

  • Leaking issue—Leaking into the mod while vaping

    Possible Causes of Leaking:

    Refill the e-liquid in an improper way. 
    Orings, refilling pad glass, and cotton is not in good condition.  
    Vaping setting is improper.
    Coil issue.
    Sitting for a long time after refilling.
    Improper percentage of PG:VG of the e-juice

    Suggestions & solutions for leaking issue:

    1. Before Vaping
    Make sure o-rings, seal and glass are all good and everything is tight.
    When you use RBA coil, make sure the cotton is well stuffed.
    You can also take it all apart and screw the coil into the base nicely and then screw
    the top part on to make sure it’s all tight and the seals are perfect.

    2. When Filling:
    Make sure the coil bottom capes are clamped all the way down and make sure air holes are
    closed when refilling. 

    Make sure the atomizer has been cooled down when you refill the tank because the liquid
    flows faster when the atomizer is hot. 
    Please finish refilling as soon as possible.  

    3. While Vaping:
    Please try to vape at an appropriately high wattage which is recommended on the coil
    during vaping. It may encounter the leaking issue if the liquid on the coil hasn’t been
    atomized on time with lower wattage.
    Besides, please close all the air holes and take the pod down from the device when you
    do not use it.

  • Leaking issues-Leaking into the mouth while vaping

    Possible Causes of Vape leaking into the Mouth:
    Vaping setting is improper
    Coil issues
    Sitting for a long time after refilling
    Too much condensate on the POD

    Suggestions & solutions:

    Please try to vape at an appropriately high wattage which is recommended on the coil
    during vaping. It may encounter the leaking issue if the liquid on the coil hasn’t been
    atomized on time with low wattage.
    Please do not make the pod sit for a long time since the cotton will absorb liquid or
    condensate on the POD and will split from the mouthpiece while you inhale it. In this
    case, please take out the pod, and shake it downwards to reduce the condensation or
    change a new coil directly.

  • Atomizer Checking Issue

    Tank:
    1. Please use a alcohol cotton swap to wipe the cartridge electrode and the tank
    pin.
    2. Do not screw the MOD 510 connector tightly, and wipe the electrode position of the
    MOD 510 connector.
    3. Please try at least 2 tanks to check if the problem is caused by MOD or Tank.

    Pod:
    1. Clean the MOD/Pod golden pin and check if the pin in the MOD is flexible or
    not.
    2. Please use a alcohol cotton swap to clean E-juice or condensate inside the auto
    sensor/mod.
    3. Please rotate the Pod 180 degrees or change other coils to check if the problem
    is caused by MOD or Tank.

  • Low Power Issue

    1.It is recommend to use high — rate battery, with discharge current > 30A or higher
    drain battery.
    2.Please use the coil with higher resistance to see if have same issue.
    3.If above problem still exists, please contact us by email: support@voopoo.com

  • Auto-mode Not working

    1.Please inhale harder and use it under airflow closing, normally it will works better in
    auto mode.
    2. Please take out the pod, and shake the mod downwards to reduce the condensation
    blocking the auto sensor.
    3. Please use an alcohol cotton swap to clean the auto sensor.

  • Not Turning On(built-in battery)

    1.Charge the device for at least 2 hours and press the on/off button to see if the device
    can turn on.
    2.Connect the device with the charger, and please make sure the charger can normally
    charge other devices, and see if the device can turn on.

  • Not Turning On(external battery)

    1.Clean the electrode of the battery and the battery cover, as well as the pogo
    pin.
    2.Try at least 2 batteries/ 2 set of batteries in the device, and make sure the
    batteries can work well.
    3.Put the batteries in the device, then connect the device with the charger to see if
    the device can turn on.

  • Not Charging(built-in battery)

    1.Clean the charging port and the cable.
    2.Charge the device for at least 2 hours and press the on/off button to see if the
    device can turn on.
    3.Change a brand charger and cable to try and see if the device can be charged.
    4.If above problem still exists, please try to contact us by email: support@voopoo.com

  • Not Charging(external battery)

    1.Clean the electrode of the battery, the battery cover and the charging port, as well as
    the pogo pin.
    2.Charge the device for at least 2 hours and press the on/off button to see if the
    device can turn on.
    3.Change a brand charger and cable to try and see if the device can be charged.
    4.Use an external charger to charge the batteries and see if the batteries can be
    charged.
    5.If above problem still exists, please try to contact us by email: support@voopoo.com

  • High Temperature Warning

    When you are vaping, it may give a «Temp High» warning: 
    Causes:
    1.continuous vaping for more than 8s.
    2.use high wattage power to vape for a long time, so the temperature reaches above 80
    degree.

    Suggestions & Solutions:

    1.Please turn off the device.
    2.Please take out the batteries (if it’s replaceable) and let the device cool for 15
    minutes.

  • «Ohms Too Low» or «Ohms Too High»?

    1. Normal circumstance: 
     The coil resistance is less than 0.1 ohm or more than 3.0 ohm

    2. Abnormal circumstance: 
     If the warning still exists while coil resistance is reasonable, it may be caused by
    the following reasons:
     1.The resistance detection component is broken.
     2.The components of the product are short-circuited.
     3. Screws are not tight.

    You could try the following methods to recover:

     1. Please take off the tank/pod and click the fire button, and then put the tank/pod
    back on the mod.
     2. Please make sure the screws are tight on the tank if you use the RBA coil on your
    mod. 
     3. Please try other tanks or coils on your mod, and try the same tank on other mods to
    check whether they work fine.  

  • LED Light Blinking Problem

    1. Normal circumstance: 
    Low battery:Red indicator light will flash 10 times.
    Check atomizer:The indicator light will flash red once.
    Time out:The indicator light will flash red 8 times.
    TEMP high:The indicator light will flash red 15 times.

    2. Abnormal circumstance: 
    If the LED light keeps blinking or lighting, then it should be malfunction, please
    kindly contact us by emails.

  • Error on Reading Resistance

    Sometimes your MOD might not read the resistance correctly. The resistance may display a
    little higher or lower on the screen. This issue may be caused by the following
    factors:
    • The resistance detection component might be broken.
    • The 510 connector might be loose.
    • The tank doesn’t work fine.

    Suggestions & Solutions

    • Please use another tank to work with the MOD and make sure the tank are working
    fine.
    • Please make sure the 510 connector are tight.

  • Can Not Upgrade

    1.Make sure the cable is original and the system of your computer is Windows.
    2.Try the type-c cable with both the upside and downside more times.
    3.Make sure the battery of your device is over 60%.

  • Where to buy from us?

    You can try to search the local stores:
    https://www.voopoo.com/storelocator.html
    or you can order via Aliexpress:
    https://voopoo.aliexpress.com/store/5065244?spm=5261.aestsr0001.aenewheader.3.4d503e5fB9QPWJ

  • How to contact us efficiently ?

    There are several departments who carry out their duties. If you want to get more
    efficient services from Voopoo, please kindly read the following guidance:

    1.If you would like to cooperate with us and become a distributor, and wholesale
    request, please contact sales@voopoo.com .

    2.If you would like to cooperate with us in social media platform, assessment
    activities, advertising, affiliate marketing, promotion, lucky draw or media interview,
    please contact marketing@voopoo.com .

    3.If you would like to get warranty service, please kindly contact
    support@voopoo.com.

    4.If you would like to consult us about products’ information, software update issue and
    so on, please go to livechat on our website: https://www.voopoo.com

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Цитата Сообщение от Toptun80
Посмотреть сообщение

Программа показывает, что на девайсе стоит проша от 29.05.2020, скачиваю прошивку от 29.10.2020
спойлер *

При попытке обновить пишет «Please open upgrade file»

Так попробуйте прошить «OLD…», но максимум что вы можете сделать, это открыть достижения, на сколько я понял… Там нью не значит, что это новая, как бы странно это не звучало. То есть она новая, но как бы не для всех аппаратов. Были выпущены девайсы с двумя вариантами прошивки: old и new. Собсно, с new выпущены позже old. Но нельзя на девайс с олд поставить нью, как и наоборот. Можно только поставить олд «с достижениями» и олд «без достижений». Аналогично с нью.— — — Добавлено — — —

myboris2005
Могли бы вы подсказать по поводу бака Draw?
Пришел мне тут бак и спиральки мтл. Ну, думю, запущу сейчас новую игрушку. Собственно, я и купил то Drag X, когда увидел этот бак. Спирали нихром, fused clapton. У китайца на коробочке написано 0,73 Ома, я ожидал увидеть, после обрезки, где-то 0,60-0,65. Ставлю первую спираль: 0,2 Ом, думаю, прожечь надо, мож глюк, прожигаю на поде, спираль разгорается практически моментально только в двух точках (около винтиков), со второго нажатия перегарает и отваливается, даже не успел пинцетом поелозить. Ладно, мож китаец браконул. Ставлю вторую, 0,6 Ом. Опять прожигаю на поде. Опять начинает разгораться в тех же точках, но тут я успел поелозить пинцетом, спираль постепенно стала краснеть в других местах… и вот, когда я уже порадовался, перегорает в тех же самых местах и отваливается. Плюнул, взял старые спирали, на Берсе и Этне они дают 0,75-0,80 Ом. Поставил на Draw. Решил сразу прожечь на Пико 25, прожглось нормально, 1 Ом. Ставлю на Drag — 1,2 Ом. и вот чувствуется, что нефига он не выдает 15 Вт, которые я выствил. В чем беда? В поде, в баке, во мне? Может Трамп всему виной или Чубайс…

  • Add bookmark
  • #1

Capture.PNG

Hi, unable to open the voopoo drag update page, just a pop up from internet explorer asking me to open file, when i click open nothing happens, any help on this please.

Last edited: Dec 28, 2017

Coastal Cowboy


  • Add bookmark
  • #2

Right click on the link and save it that way?

Guessing. Friends don’t let friends use Internet Exploder.

Try Firefox or Chrome.

  • Add bookmark
  • #4

Right click on the link and save it that way?

Guessing. Friends don’t let friends use Internet Exploder.

Try Firefox or Chrome.

I did use chrome and that pop came up i did save it, then clicked to open and same pop came up

  • Add bookmark
  • #5

You might be following a direct link to the file instead of the download page. Try hitting the support page from this link and then click the download link to the firmware file.

Download & Support – VOOPOO VAPE

No, i went to the download and support page, tried to save it too, but still got the same pop up

Tonee N


  • Add bookmark
  • #6

I thought that was an automatic download after clicking on the link. Check your downloads folder.

Sent from my SAMSUNG-SM-G891A using Tapatalk

  • Add bookmark
  • #7

I thought that was an automatic download after clicking on the link. Check your downloads folder.

Sent from my SAMSUNG-SM-G891A using Tapatalk

yes, i thought that too, checked my download folder, it was there, but when i tried to open it same pop up came up, puzzled

Tonee N


  • Add bookmark
  • #8

yes, i thought that too, checked my download folder, it was there, but when i tried to open it same pop up came up, puzzled

Thats odd, I opened it and it created a desktop icon on mine.

Sent from my SAMSUNG-SM-G891A using Tapatalk

Tonee N


  • Add bookmark
  • #9

There are 2 dowloads, one is the Configuration .zip file and the other is .xwld.

Sent from my SAMSUNG-SM-G891A using Tapatalk

999fb83a03a7543d16255022e3a79f00.jpg

Last edited: Dec 29, 2017

Tralfaz


  • Add bookmark
  • #10

No, i went to the download and support page, tried to save it too, but still got the same pop up

First, download the configuration software zip file and the firmware xwdf file.

DxfckG.png

Make sure you choose to save the files, not open or run them.

9LajiO.png

Put them somewhere you’ll remember so you can find them easily.

R5597N.png

You need to unzip the setup file to get to the exe or executable file.

4LrmRc.png

Find the exe you unzipped and run it to install the program. Then launch the program, plug in your drag and find the firmware file from the program.

IplvRD.png

From there, click download to apply the update.

Zb68uH.png

Last edited: Dec 29, 2017

BrotherBob


  • Add bookmark
  • #12

Thanks a lot for your answers, great it worked

Welcome and glad you joined.
Gee, feel free to post some more.

Цитата Сообщение от Toptun80
Посмотреть сообщение

Программа показывает, что на девайсе стоит проша от 29.05.2020, скачиваю прошивку от 29.10.2020
спойлер *

При попытке обновить пишет «Please open upgrade file»

Так попробуйте прошить «OLD…», но максимум что вы можете сделать, это открыть достижения, на сколько я понял… Там нью не значит, что это новая, как бы странно это не звучало. То есть она новая, но как бы не для всех аппаратов. Были выпущены девайсы с двумя вариантами прошивки: old и new. Собсно, с new выпущены позже old. Но нельзя на девайс с олд поставить нью, как и наоборот. Можно только поставить олд «с достижениями» и олд «без достижений». Аналогично с нью.— — — Добавлено — — —

myboris2005
Могли бы вы подсказать по поводу бака Draw?
Пришел мне тут бак и спиральки мтл. Ну, думю, запущу сейчас новую игрушку. Собственно, я и купил то Drag X, когда увидел этот бак. Спирали нихром, fused clapton. У китайца на коробочке написано 0,73 Ома, я ожидал увидеть, после обрезки, где-то 0,60-0,65. Ставлю первую спираль: 0,2 Ом, думаю, прожечь надо, мож глюк, прожигаю на поде, спираль разгорается практически моментально только в двух точках (около винтиков), со второго нажатия перегарает и отваливается, даже не успел пинцетом поелозить. Ладно, мож китаец браконул. Ставлю вторую, 0,6 Ом. Опять прожигаю на поде. Опять начинает разгораться в тех же точках, но тут я успел поелозить пинцетом, спираль постепенно стала краснеть в других местах… и вот, когда я уже порадовался, перегорает в тех же самых местах и отваливается. Плюнул, взял старые спирали, на Берсе и Этне они дают 0,75-0,80 Ом. Поставил на Draw. Решил сразу прожечь на Пико 25, прожглось нормально, 1 Ом. Ставлю на Drag — 1,2 Ом. и вот чувствуется, что нефига он не выдает 15 Вт, которые я выствил. В чем беда? В поде, в баке, во мне? Может Трамп всему виной или Чубайс…

  • Atomizer & Pod & Coil

    1.Clean the Pod and Mod connection part regularly. Please take out the Pod, and shake
    the Mod downwards which may reduce the condensation of fluid leaking into the Mod.
    2.What are the right steps to use pod ?

    When a new coil is installed, fill e-liquid(suggest 70% full) to completely soak the coil
    and let it sit for 5 minutes before vaping.
    Make sure to use the coil within wattage range, so please kindly adjust your device to
    lower wattage before vaping in case of burning the coil.
    Change a new coil if it has been used for a long time since you had better change a coil
    after 5-6 times refilling, which will reduce the leakage and give you a better vaping
    experience.

    3.How to use the rubber plug?

    Please open the rubber plug gently first. After filling pod with e-liquid, make sure the
    rubber plug is installed correctly. If not, it will lead to e-liquid leakage.

    4.What is the best way to store Pod when not using it ? 

    It is best to fully charge the mod and take out the pod and put it upside down to avoid
    e-liquid leakage and keep children out of reach.

    5.Pod and Coil compatibility

    Please kindly notice that PnP pod can only use PnP coil and TPP pod can only use TPP
    coil.

  • Coil Burnt Issue

    It may be caused by the following:

    Improper vaping setting of power
    Didn’t prime coil before vaping 
    Lack of e-liquid in the core
    Improper percentage of PG:VG of the e-juice
    Too frequent Vaping
    Defective coils

    Suggestions&solutions:

    Please try to inhale for several puffs without powering-on while using a new coil or let
    the pod sit for about 5 minutes after filling.
    Recommend using higher PG juice such as 70:30 or 60:40 and less sweetener e-juice when
    the coil is less than 0.6ohm.
    Please prime the coil with a low wattage for the first several puffs.

  • Leaking issue—Leaking into the mod while vaping

    Possible Causes of Leaking:

    Refill the e-liquid in an improper way. 
    Orings, refilling pad glass, and cotton is not in good condition.  
    Vaping setting is improper.
    Coil issue.
    Sitting for a long time after refilling.
    Improper percentage of PG:VG of the e-juice

    Suggestions & solutions for leaking issue:

    1. Before Vaping
    Make sure o-rings, seal and glass are all good and everything is tight.
    When you use RBA coil, make sure the cotton is well stuffed.
    You can also take it all apart and screw the coil into the base nicely and then screw
    the top part on to make sure it’s all tight and the seals are perfect.

    2. When Filling:
    Make sure the coil bottom capes are clamped all the way down and make sure air holes are
    closed when refilling. 

    Make sure the atomizer has been cooled down when you refill the tank because the liquid
    flows faster when the atomizer is hot. 
    Please finish refilling as soon as possible.  

    3. While Vaping:
    Please try to vape at an appropriately high wattage which is recommended on the coil
    during vaping. It may encounter the leaking issue if the liquid on the coil hasn’t been
    atomized on time with lower wattage.
    Besides, please close all the air holes and take the pod down from the device when you
    do not use it.

  • Leaking issues-Leaking into the mouth while vaping

    Possible Causes of Vape leaking into the Mouth:
    Vaping setting is improper
    Coil issues
    Sitting for a long time after refilling
    Too much condensate on the POD

    Suggestions & solutions:

    Please try to vape at an appropriately high wattage which is recommended on the coil
    during vaping. It may encounter the leaking issue if the liquid on the coil hasn’t been
    atomized on time with low wattage.
    Please do not make the pod sit for a long time since the cotton will absorb liquid or
    condensate on the POD and will split from the mouthpiece while you inhale it. In this
    case, please take out the pod, and shake it downwards to reduce the condensation or
    change a new coil directly.

  • Atomizer Checking Issue

    Tank:
    1. Please use a alcohol cotton swap to wipe the cartridge electrode and the tank
    pin.
    2. Do not screw the MOD 510 connector tightly, and wipe the electrode position of the
    MOD 510 connector.
    3. Please try at least 2 tanks to check if the problem is caused by MOD or Tank.

    Pod:
    1. Clean the MOD/Pod golden pin and check if the pin in the MOD is flexible or
    not.
    2. Please use a alcohol cotton swap to clean E-juice or condensate inside the auto
    sensor/mod.
    3. Please rotate the Pod 180 degrees or change other coils to check if the problem
    is caused by MOD or Tank.

  • Low Power Issue

    1.It is recommend to use high — rate battery, with discharge current > 30A or higher
    drain battery.
    2.Please use the coil with higher resistance to see if have same issue.
    3.If above problem still exists, please contact us by email: support@voopoo.com

  • Auto-mode Not working

    1.Please inhale harder and use it under airflow closing, normally it will works better in
    auto mode.
    2. Please take out the pod, and shake the mod downwards to reduce the condensation
    blocking the auto sensor.
    3. Please use an alcohol cotton swap to clean the auto sensor.

  • Not Turning On(built-in battery)

    1.Charge the device for at least 2 hours and press the on/off button to see if the device
    can turn on.
    2.Connect the device with the charger, and please make sure the charger can normally
    charge other devices, and see if the device can turn on.

  • Not Turning On(external battery)

    1.Clean the electrode of the battery and the battery cover, as well as the pogo
    pin.
    2.Try at least 2 batteries/ 2 set of batteries in the device, and make sure the
    batteries can work well.
    3.Put the batteries in the device, then connect the device with the charger to see if
    the device can turn on.

  • Not Charging(built-in battery)

    1.Clean the charging port and the cable.
    2.Charge the device for at least 2 hours and press the on/off button to see if the
    device can turn on.
    3.Change a brand charger and cable to try and see if the device can be charged.
    4.If above problem still exists, please try to contact us by email: support@voopoo.com

  • Not Charging(external battery)

    1.Clean the electrode of the battery, the battery cover and the charging port, as well as
    the pogo pin.
    2.Charge the device for at least 2 hours and press the on/off button to see if the
    device can turn on.
    3.Change a brand charger and cable to try and see if the device can be charged.
    4.Use an external charger to charge the batteries and see if the batteries can be
    charged.
    5.If above problem still exists, please try to contact us by email: support@voopoo.com

  • High Temperature Warning

    When you are vaping, it may give a «Temp High» warning: 
    Causes:
    1.continuous vaping for more than 8s.
    2.use high wattage power to vape for a long time, so the temperature reaches above 80
    degree.

    Suggestions & Solutions:

    1.Please turn off the device.
    2.Please take out the batteries (if it’s replaceable) and let the device cool for 15
    minutes.

  • «Ohms Too Low» or «Ohms Too High»?

    1. Normal circumstance: 
     The coil resistance is less than 0.1 ohm or more than 3.0 ohm

    2. Abnormal circumstance: 
     If the warning still exists while coil resistance is reasonable, it may be caused by
    the following reasons:
     1.The resistance detection component is broken.
     2.The components of the product are short-circuited.
     3. Screws are not tight.

    You could try the following methods to recover:

     1. Please take off the tank/pod and click the fire button, and then put the tank/pod
    back on the mod.
     2. Please make sure the screws are tight on the tank if you use the RBA coil on your
    mod. 
     3. Please try other tanks or coils on your mod, and try the same tank on other mods to
    check whether they work fine.  

  • LED Light Blinking Problem

    1. Normal circumstance: 
    Low battery:Red indicator light will flash 10 times.
    Check atomizer:The indicator light will flash red once.
    Time out:The indicator light will flash red 8 times.
    TEMP high:The indicator light will flash red 15 times.

    2. Abnormal circumstance: 
    If the LED light keeps blinking or lighting, then it should be malfunction, please
    kindly contact us by emails.

  • Error on Reading Resistance

    Sometimes your MOD might not read the resistance correctly. The resistance may display a
    little higher or lower on the screen. This issue may be caused by the following
    factors:
    • The resistance detection component might be broken.
    • The 510 connector might be loose.
    • The tank doesn’t work fine.

    Suggestions & Solutions

    • Please use another tank to work with the MOD and make sure the tank are working
    fine.
    • Please make sure the 510 connector are tight.

  • Can Not Upgrade

    1.Make sure the cable is original and the system of your computer is Windows.
    2.Try the type-c cable with both the upside and downside more times.
    3.Make sure the battery of your device is over 60%.

  • Where to buy from us?

    You can try to search the local stores:
    https://www.voopoo.com/storelocator.html
    or you can order via Aliexpress:
    https://voopoo.aliexpress.com/store/5065244?spm=5261.aestsr0001.aenewheader.3.4d503e5fB9QPWJ

  • How to contact us efficiently ?

    There are several departments who carry out their duties. If you want to get more
    efficient services from Voopoo, please kindly read the following guidance:

    1.If you would like to cooperate with us and become a distributor, and wholesale
    request, please contact sales@voopoo.com .

    2.If you would like to cooperate with us in social media platform, assessment
    activities, advertising, affiliate marketing, promotion, lucky draw or media interview,
    please contact marketing@voopoo.com .

    3.If you would like to get warranty service, please kindly contact
    support@voopoo.com.

    4.If you would like to consult us about products’ information, software update issue and
    so on, please go to livechat on our website: https://www.voopoo.com

Цитата Сообщение от Toptun80
Посмотреть сообщение

Программа показывает, что на девайсе стоит проша от 29.05.2020, скачиваю прошивку от 29.10.2020
спойлер *

При попытке обновить пишет «Please open upgrade file»

Так попробуйте прошить «OLD…», но максимум что вы можете сделать, это открыть достижения, на сколько я понял… Там нью не значит, что это новая, как бы странно это не звучало. То есть она новая, но как бы не для всех аппаратов. Были выпущены девайсы с двумя вариантами прошивки: old и new. Собсно, с new выпущены позже old. Но нельзя на девайс с олд поставить нью, как и наоборот. Можно только поставить олд «с достижениями» и олд «без достижений». Аналогично с нью.— — — Добавлено — — —

myboris2005
Могли бы вы подсказать по поводу бака Draw?
Пришел мне тут бак и спиральки мтл. Ну, думю, запущу сейчас новую игрушку. Собственно, я и купил то Drag X, когда увидел этот бак. Спирали нихром, fused clapton. У китайца на коробочке написано 0,73 Ома, я ожидал увидеть, после обрезки, где-то 0,60-0,65. Ставлю первую спираль: 0,2 Ом, думаю, прожечь надо, мож глюк, прожигаю на поде, спираль разгорается практически моментально только в двух точках (около винтиков), со второго нажатия перегарает и отваливается, даже не успел пинцетом поелозить. Ладно, мож китаец браконул. Ставлю вторую, 0,6 Ом. Опять прожигаю на поде. Опять начинает разгораться в тех же точках, но тут я успел поелозить пинцетом, спираль постепенно стала краснеть в других местах… и вот, когда я уже порадовался, перегорает в тех же самых местах и отваливается. Плюнул, взял старые спирали, на Берсе и Этне они дают 0,75-0,80 Ом. Поставил на Draw. Решил сразу прожечь на Пико 25, прожглось нормально, 1 Ом. Ставлю на Drag — 1,2 Ом. и вот чувствуется, что нефига он не выдает 15 Вт, которые я выствил. В чем беда? В поде, в баке, во мне? Может Трамп всему виной или Чубайс…

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  • Add bookmark
  • #1

Capture.PNG

Hi, unable to open the voopoo drag update page, just a pop up from internet explorer asking me to open file, when i click open nothing happens, any help on this please.

Last edited: Dec 28, 2017

Coastal Cowboy

    • Add bookmark
    • #2

    Right click on the link and save it that way?

    Guessing. Friends don’t let friends use Internet Exploder.

    Try Firefox or Chrome.

    • Add bookmark
    • #4

    Right click on the link and save it that way?

    Guessing. Friends don’t let friends use Internet Exploder.

    Try Firefox or Chrome.

    I did use chrome and that pop came up i did save it, then clicked to open and same pop came up

    • Add bookmark
    • #5

    You might be following a direct link to the file instead of the download page. Try hitting the support page from this link and then click the download link to the firmware file.

    Download & Support – VOOPOO VAPE

    No, i went to the download and support page, tried to save it too, but still got the same pop up

    Tonee N

      • Add bookmark
      • #6

      I thought that was an automatic download after clicking on the link. Check your downloads folder.

      Sent from my SAMSUNG-SM-G891A using Tapatalk

      • Add bookmark
      • #7

      I thought that was an automatic download after clicking on the link. Check your downloads folder.

      Sent from my SAMSUNG-SM-G891A using Tapatalk

      yes, i thought that too, checked my download folder, it was there, but when i tried to open it same pop up came up, puzzled

      Tonee N

        • Add bookmark
        • #8

        yes, i thought that too, checked my download folder, it was there, but when i tried to open it same pop up came up, puzzled

        Thats odd, I opened it and it created a desktop icon on mine.

        Sent from my SAMSUNG-SM-G891A using Tapatalk

        Tonee N

          • Add bookmark
          • #9

          There are 2 dowloads, one is the Configuration .zip file and the other is .xwld.

          Sent from my SAMSUNG-SM-G891A using Tapatalk

          999fb83a03a7543d16255022e3a79f00.jpg

          Last edited: Dec 29, 2017

          Tralfaz

            • Add bookmark
            • #10

            No, i went to the download and support page, tried to save it too, but still got the same pop up

            First, download the configuration software zip file and the firmware xwdf file.

            DxfckG.png

            Make sure you choose to save the files, not open or run them.

            9LajiO.png

            Put them somewhere you’ll remember so you can find them easily.

            R5597N.png

            You need to unzip the setup file to get to the exe or executable file.

            4LrmRc.png

            Find the exe you unzipped and run it to install the program. Then launch the program, plug in your drag and find the firmware file from the program.

            IplvRD.png

            From there, click download to apply the update.

            Zb68uH.png

            Last edited: Dec 29, 2017

            BrotherBob

              • Add bookmark
              • #12

              Thanks a lot for your answers, great it worked

              Welcome and glad you joined.
              Gee, feel free to post some more.

              • Atomizer & Pod & Coil

                1.Clean the Pod and Mod connection part regularly. Please take out the Pod, and shake
                the Mod downwards which may reduce the condensation of fluid leaking into the Mod.
                2.What are the right steps to use pod ?

                When a new coil is installed, fill e-liquid(suggest 70% full) to completely soak the coil
                and let it sit for 5 minutes before vaping.
                Make sure to use the coil within wattage range, so please kindly adjust your device to
                lower wattage before vaping in case of burning the coil.
                Change a new coil if it has been used for a long time since you had better change a coil
                after 5-6 times refilling, which will reduce the leakage and give you a better vaping
                experience.

                3.How to use the rubber plug?

                Please open the rubber plug gently first. After filling pod with e-liquid, make sure the
                rubber plug is installed correctly. If not, it will lead to e-liquid leakage.

                4.What is the best way to store Pod when not using it ? 

                It is best to fully charge the mod and take out the pod and put it upside down to avoid
                e-liquid leakage and keep children out of reach.

                5.Pod and Coil compatibility

                Please kindly notice that PnP pod can only use PnP coil and TPP pod can only use TPP
                coil.

              • Coil Burnt Issue

                It may be caused by the following:

                Improper vaping setting of power
                Didn’t prime coil before vaping 
                Lack of e-liquid in the core
                Improper percentage of PG:VG of the e-juice
                Too frequent Vaping
                Defective coils

                Suggestions&solutions:

                Please try to inhale for several puffs without powering-on while using a new coil or let
                the pod sit for about 5 minutes after filling.
                Recommend using higher PG juice such as 70:30 or 60:40 and less sweetener e-juice when
                the coil is less than 0.6ohm.
                Please prime the coil with a low wattage for the first several puffs.

              • Leaking issue—Leaking into the mod while vaping

                Possible Causes of Leaking:

                Refill the e-liquid in an improper way. 
                Orings, refilling pad glass, and cotton is not in good condition.  
                Vaping setting is improper.
                Coil issue.
                Sitting for a long time after refilling.
                Improper percentage of PG:VG of the e-juice

                Suggestions & solutions for leaking issue:

                1. Before Vaping
                Make sure o-rings, seal and glass are all good and everything is tight.
                When you use RBA coil, make sure the cotton is well stuffed.
                You can also take it all apart and screw the coil into the base nicely and then screw
                the top part on to make sure it’s all tight and the seals are perfect.

                2. When Filling:
                Make sure the coil bottom capes are clamped all the way down and make sure air holes are
                closed when refilling. 

                Make sure the atomizer has been cooled down when you refill the tank because the liquid
                flows faster when the atomizer is hot. 
                Please finish refilling as soon as possible.  

                3. While Vaping:
                Please try to vape at an appropriately high wattage which is recommended on the coil
                during vaping. It may encounter the leaking issue if the liquid on the coil hasn’t been
                atomized on time with lower wattage.
                Besides, please close all the air holes and take the pod down from the device when you
                do not use it.

              • Leaking issues-Leaking into the mouth while vaping

                Possible Causes of Vape leaking into the Mouth:
                Vaping setting is improper
                Coil issues
                Sitting for a long time after refilling
                Too much condensate on the POD

                Suggestions & solutions:

                Please try to vape at an appropriately high wattage which is recommended on the coil
                during vaping. It may encounter the leaking issue if the liquid on the coil hasn’t been
                atomized on time with low wattage.
                Please do not make the pod sit for a long time since the cotton will absorb liquid or
                condensate on the POD and will split from the mouthpiece while you inhale it. In this
                case, please take out the pod, and shake it downwards to reduce the condensation or
                change a new coil directly.

              • Atomizer Checking Issue

                Tank:
                1. Please use a alcohol cotton swap to wipe the cartridge electrode and the tank
                pin.
                2. Do not screw the MOD 510 connector tightly, and wipe the electrode position of the
                MOD 510 connector.
                3. Please try at least 2 tanks to check if the problem is caused by MOD or Tank.

                Pod:
                1. Clean the MOD/Pod golden pin and check if the pin in the MOD is flexible or
                not.
                2. Please use a alcohol cotton swap to clean E-juice or condensate inside the auto
                sensor/mod.
                3. Please rotate the Pod 180 degrees or change other coils to check if the problem
                is caused by MOD or Tank.

              • Low Power Issue

                1.It is recommend to use high — rate battery, with discharge current > 30A or higher
                drain battery.
                2.Please use the coil with higher resistance to see if have same issue.
                3.If above problem still exists, please contact us by email: support@voopoo.com

              • Auto-mode Not working

                1.Please inhale harder and use it under airflow closing, normally it will works better in
                auto mode.
                2. Please take out the pod, and shake the mod downwards to reduce the condensation
                blocking the auto sensor.
                3. Please use an alcohol cotton swap to clean the auto sensor.

              • Not Turning On(built-in battery)

                1.Charge the device for at least 2 hours and press the on/off button to see if the device
                can turn on.
                2.Connect the device with the charger, and please make sure the charger can normally
                charge other devices, and see if the device can turn on.

              • Not Turning On(external battery)

                1.Clean the electrode of the battery and the battery cover, as well as the pogo
                pin.
                2.Try at least 2 batteries/ 2 set of batteries in the device, and make sure the
                batteries can work well.
                3.Put the batteries in the device, then connect the device with the charger to see if
                the device can turn on.

              • Not Charging(built-in battery)

                1.Clean the charging port and the cable.
                2.Charge the device for at least 2 hours and press the on/off button to see if the
                device can turn on.
                3.Change a brand charger and cable to try and see if the device can be charged.
                4.If above problem still exists, please try to contact us by email: support@voopoo.com

              • Not Charging(external battery)

                1.Clean the electrode of the battery, the battery cover and the charging port, as well as
                the pogo pin.
                2.Charge the device for at least 2 hours and press the on/off button to see if the
                device can turn on.
                3.Change a brand charger and cable to try and see if the device can be charged.
                4.Use an external charger to charge the batteries and see if the batteries can be
                charged.
                5.If above problem still exists, please try to contact us by email: support@voopoo.com

              • High Temperature Warning

                When you are vaping, it may give a «Temp High» warning: 
                Causes:
                1.continuous vaping for more than 8s.
                2.use high wattage power to vape for a long time, so the temperature reaches above 80
                degree.

                Suggestions & Solutions:

                1.Please turn off the device.
                2.Please take out the batteries (if it’s replaceable) and let the device cool for 15
                minutes.

              • «Ohms Too Low» or «Ohms Too High»?

                1. Normal circumstance: 
                 The coil resistance is less than 0.1 ohm or more than 3.0 ohm

                2. Abnormal circumstance: 
                 If the warning still exists while coil resistance is reasonable, it may be caused by
                the following reasons:
                 1.The resistance detection component is broken.
                 2.The components of the product are short-circuited.
                 3. Screws are not tight.

                You could try the following methods to recover:

                 1. Please take off the tank/pod and click the fire button, and then put the tank/pod
                back on the mod.
                 2. Please make sure the screws are tight on the tank if you use the RBA coil on your
                mod. 
                 3. Please try other tanks or coils on your mod, and try the same tank on other mods to
                check whether they work fine.  

              • LED Light Blinking Problem

                1. Normal circumstance: 
                Low battery:Red indicator light will flash 10 times.
                Check atomizer:The indicator light will flash red once.
                Time out:The indicator light will flash red 8 times.
                TEMP high:The indicator light will flash red 15 times.

                2. Abnormal circumstance: 
                If the LED light keeps blinking or lighting, then it should be malfunction, please
                kindly contact us by emails.

              • Error on Reading Resistance

                Sometimes your MOD might not read the resistance correctly. The resistance may display a
                little higher or lower on the screen. This issue may be caused by the following
                factors:
                • The resistance detection component might be broken.
                • The 510 connector might be loose.
                • The tank doesn’t work fine.

                Suggestions & Solutions

                • Please use another tank to work with the MOD and make sure the tank are working
                fine.
                • Please make sure the 510 connector are tight.

              • Can Not Upgrade

                1.Make sure the cable is original and the system of your computer is Windows.
                2.Try the type-c cable with both the upside and downside more times.
                3.Make sure the battery of your device is over 60%.

              • Where to buy from us?

                You can try to search the local stores:
                https://www.voopoo.com/storelocator.html
                or you can order via Aliexpress:
                https://voopoo.aliexpress.com/store/5065244?spm=5261.aestsr0001.aenewheader.3.4d503e5fB9QPWJ

              • How to contact us efficiently ?

                There are several departments who carry out their duties. If you want to get more
                efficient services from Voopoo, please kindly read the following guidance:

                1.If you would like to cooperate with us and become a distributor, and wholesale
                request, please contact sales@voopoo.com .

                2.If you would like to cooperate with us in social media platform, assessment
                activities, advertising, affiliate marketing, promotion, lucky draw or media interview,
                please contact marketing@voopoo.com .

                3.If you would like to get warranty service, please kindly contact
                support@voopoo.com.

                4.If you would like to consult us about products’ information, software update issue and
                so on, please go to livechat on our website: https://www.voopoo.com

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