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- The 0x87DD0013 error indicates that the Xbox servers can’t be reached and, as a result, games and chat stop working.
- The problem generally arises due to issues with the server or a third-party app blocking the connection attempt.
- To fix things, restart the device, check the enforcement history, or uninstall conflicting apps, amongst other solutions.
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Xbox has emerged as a popular gaming platform and is the first choice of many. It offers a wide array of games, along with a built-in Xbox Chat. But for many users, the Xbox chat is not working, or they receive the error code 0x87DD0013 while launching a game.
The problem affects almost all consoles as well as the Xbox Windows app. While Microsoft has a dedicated page for the error, it doesn’t list many solutions, which makes troubleshooting a tad more complicated. So, let’s find out all about it!
What is error code 0x87DD0013 on Xbox?
The 0x87DD0013 error is linked to network issues and affects both the in-game Xbox chat and triggers issues while joining a game. It highlights the inability to reach Xbox servers.
Here are a few reasons users get the error:
- Misconfigured network settings: When you get such an error, it’s generally the network settings to blame, and this should be the primary aspect you check for. Check if Xbox can’t connect to the Internet.
- Another app blocking access: For some users, a third-party antivirus, security software, or network configuration tool triggered the error.
- Issues with the Xbox server: In a few instances, the error could also be traced back to issues with the server, especially during downtime.
- The account is banned: Many also found that the 0x87DD0013 Xbox chat error appeared after they were banned for violation or were reported by another user.
How do I fix error 0x87DD0013?
Before we move to the slightly complex solutions, here are a few quick ones:
- Restart the console or the PC. For the former, hold the Xbox button on the controller for 10 seconds until the console turns off. Then unplug the cable, wait for a while, reconnect it, and power on the Xbox.
- Restart the router. Make sure to remove the power cable as well for 30 seconds while it’s turned off.
- Check the Xbox status page to verify whether there’s a downtime, or you could use a service like Downdetector for real-time data.
- Disconnect any configured VPN.
- Make sure you have set the date and time correctly on the PC.
If none worked, head to the fixes listed next.
1. Check the Xbox enforcement history
- Go to Xbox’s Enforcement History page and sign in with your account credentials.
- Now, check for any Active suspensions or look up the Enforcement history to identify one.
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When Xbox penalizes users for behavior that violates the laid-out guidelines, it’s part of the enforcement history. In such cases, you can’t open Xbox games or use the chat feature, and the 0x87DD0013 error appears instead.
2. Uninstall conflicting apps
- Press Windows + R to open Run, type appwiz.cpl in the text field, and hit Enter.
- Now, select any security software or antivirus installed on the PC, and click Uninstall.
- Follow the on-screen instructions to complete the process.
- Restart the computer and check if you can now access Xbox chat.
In many cases, it was an antivirus that triggered the 0x87DD0013 Xbox chat error. For one user, switching from ESET Internet Security to Avast did the trick. Besides, you may disable the antivirus first to verify if it is indeed triggering the error.
3. Change the DNS server
- Press Windows + R to open Run, type ncpa.cpl, and click OK.
- Right-click on the active network adapter, and choose Properties.
- Select Internet Protocol Version 4 (TCP/IPv4), and click on Properties.
- Choose Use the following DNS server addresses, enter this in the provided fields, and click OK:
- Preferred DNS server: 8.8.8.8
- Alternate DNS server: 8.8.4.4
- Once done, restart the computer.
If it’s a network issue that’s triggering 0x87DD0013 in Windows, sometimes, changing the DNS server to a public one does the trick. In this case, we used Google’s DNS server, but you can try other options as well.
- 0x87DD0003 Error on Xbox & PC: How to Fix It
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4. Reset the Xbox app
- Press Windows + I to open Settings, go to Apps from the navigation pane, and click on Installed apps.
- Locate the Xbox app, click on the ellipsis next to it, and select Advanced options.
- Click on Repair.
- Check whether the error is fixed.
- If not, click on Reset in the app settings.
- Again, click on Reset to confirm.
If nothing else fixed the 0x87DD0013 Xbox error, resetting the app would do the trick. Once done, sign in to Xbox again, and you should be able to join chats and games seamlessly.
Before you leave, check the most played Triple-A titles on Xbox and find one for the weekend.
For any queries or to share what worked for you, drop a comment below.
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The current ninth generation of consoles has certainly improved in terms of raw power. These days, the PS5 and Xbox Series X/S can easily output a game in 4K 60 FPS without any major issues. Load times are much better than before and games can run at a constant FPS. But as always, no matter how good the hardware is, bugs and errors will continue creating problems. Recently, Xbox users are seeing a surge in complaints related to error code 0x87dd0013.
Bugs and errors have always plagued consoles and PCs. At this point, they are unavoidable. And if you are a gamer then you surely have encountered your fair share of bugs and errors. However, these are certainly fixable. Try and follow the workarounds explained below to fix error code 0x87dd0013 on Xbox consoles.
Xbox error code 0x87dd0013: How to fix it
Xbox has a lot of error codes, each dealing with a certain problem. The 0x87dd0013 error code appears when the user is updating the console or setting it up. It can also occur when you are trying to launch a game or an app on your console. Furthermore, some users have found it occurring due to issues with Xbox Live. As you can see, there is a myriad of causes behind error code 0x87dd0013. And here’s some possible workaround for it.
Check Xbox Status –
If Xbox services are down, then you might encounter this error code. This, however, is easy to deal with since all you have to do is to wait for that service to come back up. Xbox provides a dedicated status page where you can check the server status of the service. If all the services are running and you still happen to encounter this code, follow on with the next method.
Restart the console –
It’s a simple method but still can solve problems at times. To restart your console, press and hold the Xbox button on your controller and select Restart console > Restart. After restarting, check if the issue persists.
Power-cycle your Xbox –
Another great and easy method is to power cycle your Xbox. To start, press the Xbox button on your controller and select Profile & System > Settings > General > Power mode & startup. Next, click on Full shutdown which will turn off the console. Confirm your selection by selecting Shut Down again. Now, unplug the power cord from the socket and wait for a minute or two. Plug the cord back in, and start the console.
Check your internet connection –
As we explained earlier, this can be an Xbox Live issue too. So, it’s better that you check your internet connection and ensure that it’s functioning normally. You can also try restarting your router too. If you are using Wi-Fi, disconnect all other devices from it except for the console.
Clear your system cache –
Cleaning your system cache can solve this issue. However, do remember that you will need to enter your login details again after doing a system cache cleanup.
To do so, you need to go to Settings > System > Console info > Reset Console > Keep my Games & Apps. This will clear your system cache after which you need to log in again and see if the error code still shows. You can also do this if you find your console running slow for some reason.
Anyway, this was all about fixing the Xbox error code 0x87dd0013. For more guides like this, check out DigiStatement.
Also, read: Age of Wonders 4 Error code CE-107880-4 on PS5: Is there any fix yet
Xbox One error code 0x87dd0013 is a system error that produces playback errors on multimedia files, startup bugs on some games (including Halo 5 and Tomb Raider), as well as some network errors. This article will show you several possible solutions to this issue.
What to do when you see the 0x87dd0013 Error Code?
Check Xbox Live status
On the Xbox Support Page, the first suggestion for this error code is to check the Xbox Live Status here and see if there are any issues.
Temporarily remove your Xbox Live profile
The second possible solution is to clear your Xbox Live profile from the Settings page. You can read more on how to remove your profile from the console on Xbox’s support page.
Restart your Xbox One
If removing your profile does not work, you can also try manually restarting your console.To do this, press and hold the console switch for about 10 seconds. Next, disconnect the transformer for at least 10 seconds before reconnecting it. Finish by restarting your console.
Sign in using another console
If neither of the above solutions work, you can also attempt to sign in to your profile from another console. You can read more about adding your profile to additional consoles here.
More gaming questions? Check out our forum!
What is Xbox Error Code 0x87dd0013?
The Xbox One error code 0x87dd0013 is a system error that can result in a variety of issues, including playback errors on multimedia files, startup bugs on some games, and other network errors. The error typically occurs when attempting to launch a game or app on the Xbox console.
One of the primary causes of the error code 0x87dd0013 is service outages on the Xbox Live servers. When there is an outage, the Xbox console may be unable to connect to the server and generate the error code. In this case, the error is not caused by any issue with the Xbox console itself, but rather by a problem with the Xbox Live service.
Another potential cause of the error code 0x87dd0013 is a software glitch or corruption in the system files of the Xbox console. This can happen due to a variety of reasons, including system updates, power outages, or other unexpected events. When the system files become corrupted or damaged, the Xbox may have trouble launching games or apps, resulting in the error code.
Overall, the Xbox One error code 0x87dd0013 can be a frustrating problem for Xbox users. However, by understanding the potential causes of the error and taking steps to troubleshoot the issue, such as checking for service outages or performing a system reset, users can often resolve the issue and get back to enjoying their Xbox console.
How to Fix Xbox Error Code 0x87dd0013?
The Xbox Series X is a powerful gaming console that offers gamers an immersive gaming experience with 4K resolution, faster loading times, Dolby Vision, Atmos support, and backward compatibility with hundreds of games. However, like any electronic device, it can also experience errors and issues. One such issue is the Xbox Series X error code 0x87dd0013, which often occurs during a system update or console setup. In this article, we will discuss the possible causes of this error and provide solutions to fix it.
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Solution 1: Check for server issues
The first solution to the Xbox Series X error code 0x87dd0013 is to check if there is a server outage on the Xbox Live servers. You can do this by opening a web browser on your computer or console and going to the Xbox server status home page. If there is an outage, the error code is most likely caused by this issue. Unfortunately, in this case, there is nothing much that you can do aside from waiting for the issue to be resolved.
Solution 2: Power cycle the Xbox
If there is no server outage, the next solution to try is to power cycle the Xbox. This may help to resolve the error code 0x87dd0013 caused by a software glitch. To power cycle the Xbox, follow these steps:
- Press the Xbox button on your controller.
- Select Profile & system from the side menu.
- Select Settings from the list of options.
- Select General from the settings menu.
- Select Power mode & startup.
- Select Full shutdown to turn off the Xbox.
- Select Shut Down to confirm the action.
After the Xbox is turned off, unplug the power cord from the console, wait for a few seconds, and then plug it back in. Turn on the Xbox and check if the error code 0x87dd0013 still occurs.
Cause of Xbox Error Code 0x87dd0013
The Xbox Series X error code 0x87dd0013 is typically caused by one of two issues: a server outage on the Xbox Live servers or a software glitch.
Server Outage:
When you encounter the error code 0x87dd0013 during a system update or console setup, it may be due to a server outage on the Xbox Live servers. This can happen when Microsoft performs maintenance on their servers or when there are too many users trying to access the servers at the same time. In this case, you can check the Xbox server status home page to see if there is an outage reported. Unfortunately, if there is an outage, you will need to wait for Microsoft to resolve the issue.
Software Glitch:
The error code 0x87dd0013 may also be caused by a software glitch on your Xbox Series X. This glitch can be caused by corrupted data stored in the console’s memory. When the Xbox tries to access this data during a system update or console setup, it can result in the error code 0x87dd0013. In this case, you can try to fix the problem by power cycling the Xbox as described above. Power cycling the Xbox will clear out the console’s memory and hopefully fix any software glitches causing the error code.
In conclusion, the Xbox Series X error code 0x87dd0013 can be caused by a server outage or a software glitch. By following the recommended solutions, you should be able to fix the problem and get back to enjoying your Xbox Series X.
Xbox Overview
Xbox is a brand of video gaming consoles developed and owned by Microsoft. The Xbox brand was first introduced in 2001, with the release of the original Xbox console. Since then, Microsoft has released several iterations of the console, including the Xbox 360, Xbox One, and most recently, the Xbox Series X and Series S.
The Xbox Series X and Series S are the latest consoles in the Xbox family and were released in November 2020. The Series X is the more powerful of the two consoles, offering 4K resolution at up to 120 frames per second, while the Series S is a more affordable option with a focus on digital gaming.
In addition to gaming consoles, the Xbox brand also includes Xbox Live, a subscription-based online gaming service, and Xbox Game Pass, a subscription-based gaming service that allows users to access a library of games for a monthly fee.
One of the main features of the Xbox consoles is their compatibility with a wide range of games. In addition to games developed specifically for the Xbox, the consoles are also backward compatible with many games from previous generations, allowing users to continue playing their favorite titles on the latest hardware.
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Disclaimer: The above information is for general informational purposes only. All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site.
How to Fix Xbox Error Code 0x87dd0013: FAQs
1. What is Xbox?
Xbox is a brand of video gaming consoles developed and owned by Microsoft.
2. What are the latest consoles in the Xbox family?
The latest consoles in the Xbox family are the Xbox Series X and Series S, which were released in November 2020.
3. What is the difference between the Xbox Series X and Series S?
The Xbox Series X is the more powerful of the two consoles, offering 4K resolution at up to 120 frames per second, while the Series S is a more affordable option with a focus on digital gaming.
4. What games are compatible with Xbox consoles?
Xbox consoles are compatible with a wide range of games, including games developed specifically for the Xbox and games from previous generations that are backward compatible with the latest hardware.
Код ошибки Xbox One 0x87dd0013 — это системная ошибка, которая вызывает ошибки воспроизведения мультимедийных файлов, ошибки запуска некоторых игр (включая Halo 5 и Tomb Raider), а также некоторые сетевые ошибки.
К сожалению, эта ошибка в настоящее время отсутствует в базе данных Microsoft. Однако есть несколько быстрых исправлений, которые вы можете попробовать, если эта ошибка продолжает поражать вашу систему.
Первое возможное решение — очистить свой профиль Xbox Live на странице настроек . Подробнее о том, как удалить свой профиль из консоли, можно узнать на странице поддержки Xbox.
Если удаление вашего профиля не работает, вы также можете попробовать перезапустить консоль вручную. Для этого нажмите и удерживайте переключатель консоли около 10 секунд. Затем отключите трансформатор не менее чем на 10 секунд, прежде чем снова подключать его. Завершите, перезапустив консоль.
Если ни одно из перечисленных выше решений не работает, вы также можете попытаться войти в свой профиль с другой консоли. Подробнее о добавлении своего профиля в дополнительные консоли вы можете прочитать здесь.